KFC in Dartford

Worse service from lady on the till at Bluewater KFC. The reciept says the cashier name was Shqipe. She was shouting at us as we was trying to explain what we would like to order, threw our order at us instead of handing it over & her general attitude was appalling & it’s put us off from wanting to eat here again. Perhaps this individual needs to have training on customer service again as this isn’t how you treat customers!

Waited over 20 mins for our ‘fast food’.. Food was fine, usual KFC but was told we can only have 3 breast or thigh pieces in a bucket containing 6 pieces of chicken. Apparently they have to give at least half of the chicken pieces as wings or drumsticks in the buckets etc. Not keen on wings or drumsticks. Didn’t seem like there was enough staff working and very busy at the counter. Some staff working like the clappers while others were extremely slow. 20 mins to wait for the food was ridiculous! We’ll opt for a different food place next time.

Nothing wrong with the food at all it was the same as always and enjoyed it. They have now introduced self payment screens at Bluewater. This would not be a problem usually, but as part of my order I wanted mash potato and supercharger dips. I presumed they be under the sides and dips section, but they are not. In fact someone seems to have forgotten to add them to the screens at Bluewater, despite staff telling me that is where they are. I checked three times and 5 mins looking to confirm they are not on there. I told member of staff who said they are on there, but that as I could not order these items I would need to queue at a proper till. I stood in the queue (I say queue but there were only two people in front). I must have been in this 'queue' for almost half an hour to place my order. I had originally considered ordering on Deliveroo when I got home as I usually do, but thought as I was at Bluewater it would be easier and warmer than having it delivered. It was warmer, but it would have been quicker to order on Deliveroo and get the driver to hand it to me whilst standing at KFC in Bluewater itself or even return home and order it. It took far too long as I queued twice - once for self service screen and then again for a proper till.

Waited 15 minutes for a 1 item order (regular popcorn chicken) and had the order go up on the screen and then come off, seems like they are lying to management. Terrible communication and service 1/5 stars Poor quality food

Staff not interested, unfriendly. Food was cold, uncooked and bland. Over priced, not quality. Won’t go again. …………..

Dirty food poor drinks flat staff non English speaking load of crap staff couldn’t care less quorn burger grey and nearly broke teeth Will never go back

KFC bluewater Saturday 21st January 16:55 While shopping in Bluewater I went to KFC, I requested if I could pay with cash as I didn’t have my card with me. I was told that the tills are not working today. So I asked if I could use the self service and pay with cash. I was told, we don’t have any cash on site. I requested to speak with the manager and asked for the name of the lady I was speaking with. She replied I don’t have a name but you can have the managers name then walked away to get the manger. As I waited for what appeared to around 10 minuets another member of staff came to me and I asked if he was the manager?. He replied no the manager is on a break and we are all new staff and the manger can not come out. So, I asked him if they have cash on site and he said no and again refusing to give me his name. he then told me the managers name Grendeen, I requested him to write it down and he walked off and refuse to speak to me. I watched him go towards his colleagues and laughing with them while looking back towards me. It made feel like I was nothing important and has completely ruined my special day with my 13 year daughter and her friend. It is totally unacceptable to be treated this way by a store in Bluewater When also KFC is meant to a professional company that is meant to provide a professional service. I mentioned I was going to make a complaint to the staff about the way I was treated and with that a member of staff came to me. I can only use the term a member of staff everyone refused to give their name. She said I will serve you, I then said I only have cash and she said yes that ok I can serve you here As I was being served a customer behind me wanted to be served next and when he went to the till she said sorry the tills are not working you need to use self service. While saying it she was laughing and rolling her eyes

Terrible service. 49-50 minute queue even though my order was in queue position 10z staff rude telling people they had to wait. Had to argue for a refund and no apology.

Absolutely rubbish, cold over priced, £15.98 for 2 x chicken burgers + 2 large (I use this term Very loosely) + 1 tea x 1 Black coffee + BBQ sauce. Absolutely not worth the money the meal was tepid, the chicken was minute and tough. I know the costs have escalated but the paying customer deserves Value for money. We will not be returning.

Popped into KFC Bluewater today for lunch, very disappointed! I don't know if they've changed the recipe for the coating but it didn't taste of anything, I've made better myself. £21.99 down the pan, won't be eating there again or any other KFC, plus the service was poor.

Long wait for food after ordering. Even decided to write this interview after waiting 15 mins for food, asking a member of staff if I’d missed my order and she rudely snapped at me they were on order 493 and I was 499 so I’d have to wait. Totally uncalled for attitude from this lady . Yes, it was busy and it seems my number hadn’t made the board - but no need to snap at the customer and make me feel bad and unwelcome. If it had been a restaurant, without question I would’ve walked out, but unfortunately I had already paid. Still awaiting food. 24 minutes now since paying! The friend who went to McDs next door sat down over 10 mins ago!! NEVER AGAIN. People in the queue all getting calls from friends wondering where they’ve got to.

Chicken was still pink in the middle and I now have food poisoning, thanks a lot Blackburn mall KFC.

I tried to buy a meal, paid and waited for 5 minutes, then to be told I had to wait another 7 minutes as there was no chicken for my meal. I asked if I could have any other type of chicken to be told “no that’s not part of the meal”. I got a refund and left. No chicken lol

Member of staff who was in training was great. Ice cream really underwhelming, very watery. Please improve your ice cream.

Was busy cause of being lunch time, but queue was keeping social distancing well, with markers on the floor. Staff were quick and friendly and also keeping distance. Ordered a boneless banquet meal which was nice. Only thing to mark down on was no dips were put in. But apart from that

My daughter went to KFC Bluewater earlier today for a quick bite, being dairy intolerant she asked the woman who served her , if any dairy products are used in the food she ordered and was told definitely No only to discover when she'd eaten...

The manager was very rude. Did not care at all about apologising. The staff made a false statement regarding the ingredients in the order I placed. I have an ALLERGY which thankfully is not life or death, although I did have to make myself sick...

I'm a head chef so some times I'm to lazy to cook so I grab a take away. Chicken Wings at 5c is a joke😂🤣it's not a cold sandwich ff.d? Get Your s... together or if You can't deliver stop . Where is my refund?

Been to blue water kfc two time 1st time order and paid for 3 pieces of chicken meal got home to find only two And the next time order was ok however paid by card and got charge twice never again well they get my...

How can you have no chikun at kfc!? This made me very sad! Wanted chikun to go with my ribz!. So had to settle for no chikun just ribz

Never again, the chicken pieces were actually whole baby chickens? Dripping with oil, and horrible!!!! Served by irate persons that could not communicate in English..

Great quick service in a crowded food hall. Staff very friendly and efficient chicken well cooked and hot.

Quick & easy, pleasant staff,KFC is what it is, love the chicken wings, value for money, always return.

We'd missed breakfast and needed a fast, filling meal and KFC was just what we needed. The service from Adam was very good as we needed help with the menu, the food was ready quickly, hot and tasty and good value for money.

Chicken wasnt brilliant i think corneal Saunders would turn in hes grave if he saw some of the rubbish chicken served ...

We wanted to have a snack before the whole family arrived, so we decided to go to kfc. The order was taken quickly and the service was quick. The staff were polite. Good place to eat.

Good food can be a busy at times good service staff polite and helpful always somewhere to sit but when busy you may have to hunt for table

Grandchildren just love KFC and so do I we had a bucket of Chicken plus chips and drinks to takeaway good value for money

Absolutely appalling service From a female member of staff with a serious attitude problem. She was told several times by a manager not to speak to customers the way she was but she just kept on and on. If it wasn't for my 10 year...

This is a efficient store, always quick and also the food always taste fresh. Happy to have KFC from this store, only moan would be that I wish they smiled more when serving you. Seems they all a little grumpy.

Had an amazing KFC was cooked fresh, I had a bacon and cheese burger meal and loved it. I always go here.

Friday evening at KFC Bluewater was a very forgettable experience! I had a three piece meal of which had three of the smallest pieces of chicken I've ever had from a KFC !! Both chicken & fries were dry and tasteless. Service was quick and...

I went to bluewater with a group of friends, arriving earlier than the others we decided to go and get some KFC. the service was great and with a smile and we didn't have to wait long.

It's in the mall eating arena. Too crowded for comfort on a weekend. The quality of KFC service is not upto expectation

Me and my little sister decided to quickly grab something to eat so we went there as they didn't have a Que. well now I wish I went somewhere else both of us ended up with food poisoning, good job kfc!

Ordered a zinger tower meal. Pink and red uncooked chicken. Took it back and the staff took it away and I asked to speak to the manager who offered me another meal. I wanted a refund which I got from a stroppy manager, who wanted...

My chicken was on the till before i finished my order and the process of having each station manned really works. I would always stop here due to the speed of service ,it's awesome

Having seen a few adverts for the new ricebox, I was looking forward to trying it out and when I needed to grab something to eat quickly before leaving Bluewater I jumped at the chance. The queue for KFC always appears to be 4 or...

Been here lots of times before. It's always busy as it a popular place to eat in Bluewater. The quality of the food is always good but I have noticed that the size of the portion in getting smaller, I normally have a three piece...

Lunchtime pop in, went for the megabox meal. The lady took my money then disappeared. She came back and just stood in front of the till. Didn't tell me that I would be in for a wait, or that someone else was sorting the order...