KFC in Barnsley

I ordered at the counter and the girl behind the till was lovely, she helped me find out what I wanted as I didn't know what exactly to get. She was patient whilst I decided. The service was very fast, by time I'd paid and found a table I was getting straight back up to get my food. They weren't empty either, it was quite busy yet I wasn't waiting despite ordering a bucket

Absolutely the worst takeaway experience I’ve ever had, waited 30 mins in the car park with at least 12 other cars waiting for drive through orders. There were only 3 tables in use inside. My wife had to go in to see what was happening, the manager was “too busy” to come out so she spoke to the trainee manager who was argumentative and rude, he wanted our order number which we didn’t have so asked the window staff to “guess” which our order was. It was 7pm on a Friday which is always going to be busy, they know how many customers they normally get and should be either properly staffing or more likely cooking enough at a time, my hunch is that they have been told not to cook too much at a time to help with waste, but your not going to waste anything on a Friday early evening. The other people waiting in the car park were doing the same as us in the end to demand their food.

When I got there we was struggling with what to order the woman at the counter was so lovely and helpful to help us I got the filet burger and It was lovely nice to see friendly staff now days

DO NOT ORDER FROM HERE. I JUST GOT A DELIVERY AND THEY DIDNT BRING THE GRAVY. I CANT EAT THE CHICKEN WITHOUT THE GRAVY. I MIGHT SOUND NEEDY BUT COME ON. I PAYED FOR IT AND THEY DONT ANSWER THE PHONE EITHER TO RECTIFY IT

Fancies KFC, drove into drive thru to be advised it was ‘not working’ and to go into store. Stood at counter to order to be ignored, I explained I was struggling to use the machines due to eyesight, advised I would take the order but then they didn’t. Went to machines; took a while to do order then wouldn’t scan QR code for reward and bluelight, asked if it was working, advised ‘it doesn’t look like it’, ended up walking out; shocking service and staff appeared far too busy due to online orders.

Apart from the mighty box for one increasing in price from £5.99 to £9.49 in under a year, the service level here is atrocious. I like KFC so I have put up with it for a while now, but this night, the first cold and wet night for many months I get a drink half full of ice. They have not put ice in my drink for months, probably right through the summer when it would have been nice. I handed it back and stated that I didn't want ice in the drink and she just tutted at me and angrily filled another drink. She then leaned out of the window and said in a highly condescending manner, "If you don't want ice you should have told me when ordering." I did point out that they hadn't had any ice for as long as I can remember but this just fueled her mood and she retorted, "We always put ice in if we have it." I refrained from asking why they wouldn't have ice, and offering them the recipe as she seemed miserable enough already. I did ask if if was necessary to talk down to loyal customers in that manner but she just walked off in a huff. Apart from this occasion, in the last year I have arrived home and found shortages with wings missing, fries missing, a completely different meal from the one ordered, wrong drink, so much so that I now check before I leave the car park. The attitude of the staff if you do go back in and ask for the correct meal is also not good at all.

The KFC Zinger burger was barely warm no where near as hot as it should have been . Sauce was hot. This is totally unacceptable and it should have been checked before serving The KFC chicken was tasty and hot. We had drive thru so didn’t complain on the day. We should have gone back.

Just been to kfc got a family feast you get four portions of fries poured two portions on to my plate back home got about 20 chips in two portions combined £14 for that meal and the shadiness of them portions absolute rip off merchants

We are in the midst of a complete kitchen replacement so very happy for the various fast food establishments local to us. This recently opened KFC in Hoyland came up in a google search so late on on a blustery Storm Dennis night I was despatched to seek sustenance. This eatery is also a restaurant which looked very clean, with standard KFC branding. What made this experience special was the wonderful service of the counter assistant Carly, who was excellent. Realising I was a KFC newbie she kindly advised what was on special offer, upsold me a couple of sides and then sneaked in some extra fries. The food was delicious, the service rapid, and Carly was outstanding. Keep up the good work, you will go far.