KFC in Burnley

Ignorant staff, no manners. Looked like they couldn't be bothered. Every table dirty Chicken look warm Won't be going again

I ordered the Veggie Burger. It was so salty. Why would they put this much salt in a meal? It was bitter.

Ignorant staff. all messing about and joking among each other in the back while people were waiting to be served. Food rubbish and luke warm. Don't get the Christmas stacker etc . We will not be using again and i would recommend Freddys chicken instead as we usually use them but wanted a change. Lesson learned !!!

We ordered on app, went to drive in to collect, got our food home it was stone cold and all food wasn't in the bag. Maybe my own fault I should have checked. Won't be going again

If I could give a zero score I would Ordered four box meals which came with four large drinks The girl serving (amina I was told she was called) handed over the four drinks in a single walled cardboard container I could see the drinks were going to spill and started to ask her to add a couple more of the cartons to strengthen and hold them properly but she shoved it through the window which then proceeded in the drinks spilling all in the footwell in my car which is carpeted Manager sniggered and laughed All staff rude and in need of training I’m now facing a £50 cleaning bill and then want to give me a £20 food voucher I don’t even like kfc I only went for the kids Will never return again

Ordered bucket meal and kids meal via Deliveroo, food was delivered within 30 mins but was stone cold and half the food missing. How can they miss half of the food from an order….

After being told they wasn’t selling coffee today? I did not want a meal but I was in the queue in the drive through! When I came to pay at the window there was two girls and a male all gathered around a mobile phone laughing with two cars behind honking there horn. I parked up on the car park and started eating my chicken wings with no hand wipes of serviette ? My second spiced wing wasn’t cooked properly and slimy I tried a third and that was same? I picked my bag of chicken up and and took it inside but the queue was long so I left it on the table and left. I do not recommend Rubbish service and rubbish food.

20minutes wait. Over priced, food cold and drink warm. No apology from staff about the long wait. Very poor

Had to give 1 star as it would not allow me to leave blank, poor attitude from the staff, laughed at you when challenged. Ridiculous wait time both in store and the drive thru. i queued for 45 mins only to give up when i got bored of watching the RATS running around all the cars. this store is a complete joke and the owner should be stripped of his franchise. Drinks come without ice, the chicken looks like its been thrown out as scraps, chips cold, Gravy like toilet water. i can carry on but sure you get the point. stay clear this store is sh@t!!!1

Kfc drive through in Burnley. Went inside to be served. Waited 10 minutes for someone to take the order. No one else was queuing to order. Then another 20 minutes to actually get our order, which was wrong. Missing fries, popcorn chicken. They never gave us an option for the kids meal, so ended up with 2 pineapple sticks no fries. Went I went back to complain, I was offered a cookie. Which I accepted for the staff to bring it back round in no wrapper and touching with his bare hands. I refused and explained about food hygiene. To then hear the staff say ‘f**cking hell’ I asked for the manger who replaced the whole order. I will not be going back to this restaurant. Oh and prior to waiting. I seen the same staff member drop some tongs on the floor which he was about to still use after picking them up. We witnessed his colleague telling him not to and to get some new ones.

Absolutely awful food found a hair inside the chicken and all the food was stone cold and the staff were rude and refused to replace the food and then hesitated to give a refund i have never really enjoyed it here as I have had worse experiences before but I can assure you I will not be returning as I am disgusted

A friend ordered through Justeat, to have food delivered for NHS workers to a location in Burnley. Not only did the food not arrive, EVER, but the attitude of the staff at Trafalgar is COMPLETELY UNACCEPTABLE AND APPALING!. Unhelpful, uncaring, not willing to do anything at all about a missing order and the fact that my colleague has been ripped off by over £16.00. What was supposed to be a treat, KFC TRAFALGAR have turned into a damn nightmare. Thanks so much KFC TRAFALGAR for your total neglect and disrespect to NHS workers. Avoid this useless excuse for a business at all costs and just look at the mass of negative reviews both here on TripAdvisor and on justeat itself.

1.Terrible service - NEVER got my order correct - always had to call or go back in (at least 4/5 times) 2. Scratty chicken pieces , when you buy a colonels 3 piece, you expect decent mix NOT three wings pieces or three drumsticks, 3. Service is poor - pesi with no ice - comes with ice, chips cold, no one answers phone when you get the wrong order

I literally can not believe how rude the staff were 0 customer service bunch of re moulds. So so rude

We've used this place before the results have never been 100 % But tonight is where the straw broke the camels back We arrive at the counter , where we are ignored there is no eye contact , no explanation of perhaps "Sorry we're a bit busy but bear with me", the restaurant,has maybe 6 people in it this continues for at least 5 minutes while the "sever" and several other staff busy themselves doing nothing. Still being ignored server passes food over the counter comes round to the front of the counter and serves customers. On her return, we are still ignored. I feel about as welcome as something you'd find under your shoe,we are not attended to and until I raise my voice in order to speak to the manager about the way we've just been treated she still ignores us. "Matt ,with as much enthusiasm as a sleeping sloth" makes an attempt at an apology. this is where Matt becomes even more uninterested, I explained how we've been treated and the disgusting attitude of the staff towards us and other customers who also have waited. Shortly after we leave and go to another restaurant at Accrington where not only are we engaged with , the food is hot and tasty. So given the choice, A trip to Accrington compared with a short jaunt to Burnley Accy won hands down. Won't be back and if this is the way you treat people I won't expect you'll keep many customers any way.

I have been many times to KFC but on this particular visit I was served by Samantha. Extremely smart, well presented, very polite and courteous and greeted me with a warm smile. She helped me all the way along with my order followed by Louise and Asif who are an absolute pleasure to see as always. Nisha, Taniyaa and the entire staff were smiling, working and really created a friendly atmosphere. Needless to say what seemed like less than 2 minutes, my order was ready and bid them farewell and left. Excellent service and I always believe that "our personal attitude paves the way to how people serve us". Thank you to the entire Team at KFV, Colne Road. BURNLEY..

Ordered 2 boneless banquets, both supposed to come with chips and only 1 did, the chicken had bones in although we specifically ordered boneless, the meals were ordered with 2 whites chocolate krushems for them to forget them, I complained and then they gave us the wrong ones! Won’t be returning.

Let's me mention that previous times we have been missing food and sauces as well as bad service but decided one last time as we was all starving after a 3 hour motorway journey that we would prefer it over chippy and MC D's so at about half 8 at night went in and trying to order as the guy at the other side was talking to someone else then got to the window was asked again what my order was then the guy that was dealing with my order just diserpeared and the guy taking the order with the head set scratching his head brought the bag to us, we later saw the guy serving us drive out the car park on our way out. Although I would rather chicken to a kebab I think the service at our local kebab shop ii far better..!!!

Made the mistake of giving them a chance after a previous mix up and mistake on the order. Decided on a 12 piece boneless box to find when we got home, it only contained 8 pieces and a piece which looked like it had been chewed by a dog, all thrown in the box! Chips were cold and overall a very expensive tea. Definitely not worth the money! Tried to call to explain our disappointment and no-one answered the phone. No surprise there.We wont be visiting again.

After waiting 15 minute to be even acknowledged ordered food.when it came it was cold and wrong order.whilst waiting many people were going back to counter to get there food order either correct or at least warm.the girl behind the counter was lacking in speed and customer service skills as she was saying to customers " thats what you ordered" when clearly their receipts proved otherwise.never again will i go there as this isnt the 1st time this has happened

I visited on the 18.4.19 and like always the food was very good. When we entered we ordered our food and they were these two very funny workers making us laugh and as we were walking around the place it had been redecorated which I thought was a bit strange considering it looked the exact same as the previous makeover.When we went over to sit we couldn’t find any napkins which was quite annoying so that’s why a rate it a 4 Star restaurant!!Overall though it’s an amazing fast food joint.

this is the third occasion we have been to this venue where they have either not had in stock what we are wanting, been rude with us or have decided to shut early.given it the benefit of the doubt and returned this evening for them to not have what we want and then we had to wait a futher half hour in the queue to get out of the drivethru #notimpressed

Was fairly busy upon entering and only one staff serving however the queue went down quickly. Ordered a boneless bucket for 2 adults and 2 hungry children . It cost about £18 . I thought it was very good value we got a litre bottle of any flavoured drink, 4 sides 12 pieces chicken and portion of chicken popcorn. We polished the lot off it was tasty as usual we really enjoyed the food. The place was spotless and so we're the toilets good fast food tea. Staff were friendly polite and did their jobs well.

Visited to collect a 9 piece bucket on the final Tuesday of the offer. Service was slow,staff not very friendly but food was excellent. Really enjoyed the chicken.

Well after many years of disappointing customer service I have to say this young gentleman is worthy of a praiseworthy review. I made sure to get his name which was JAMES and I think the surname was Laud or Lord (not sure how it's spelt) but he has been mentioned before from my fellow colleague when we go out for our lunch run and he is polite, friendly, helpful and was apologetic for our wait. I can only hope that this young man is an example to the rest of your employees who more often than not are below par. Please KFC, read your reviews so you can use this employee as your wonderful example to what could be a much better establishment.

Tried to go here 3 times in the past week as have been working late and getting home tired not really wanting to cook, even left work early to get down there with 30 mins opening time remaining only to be turned away as they refuse to cook a 14 piece bargain bucket and “dont have enough chicken left to make it and will not cook anymore” service everytime has been appalling and food once it finally arrives is lukewarm at best ! Avoid!! Next time ill spend the extra few quid and go elsewhere!!

Yet again we give kfc another chance.. the staff are in great need of customer service training.

Can't get the order right. Ring up complain gave a goodwill gesture go get it and order something else for them to have done the same again. The food isn't the best the customer service is shocking. All look at you blank faced no manners or professionalism. Waste of money and know nothing about customer service.

I used to be a huge KFC fan however after a few poor meals I haven't visited for quite a while. A last minute tea here wasn't disappointing. The food could have been hotter however the flavour was great and food cooked well. We didn't sit in but the drive thru service was good.

The worst KFC I have ever had,got a 10 piece bucket and inside was 6 drumsticks,2 wings and 2 thighs, was charged £17.99 and given no receipt, should have cost £15.99.

I literally don’t think Iv ever been though the drive through here and they’ve got my order right! There’s always something that Iv paid for that’s missing! It’s exactly the same as McDonald’s over the road.

Tables not cleaned. Staff handle food without washing hands after clearing food waste, bin bags etc... Staff look miserable!

Been through the drive thru here again today waiting stuck for 25 minutes all the cars in front and behind were beeping their horns the food is always cold last week we tipped our gravy upside down and it didn't move the staff are rude and don't look like they want to be there overall awful food and service...avoid will not be returning anymore

My partner and I opted for some takeaway one evening because we'd been working late and hadn't had time to stop and cook. We decide on KFC because it's only a few minutes drive from our house and we knew we were unlikely to have to wait long for our food.

Why do I keep going back to this dull, unfriendly and rude establishment?!!! Good grief, it's like all the staff there do not want your custom. Miserable lot. I aske for some extra lettuce to be told sternly 'It wasn't an option because there is no button to charge me for it'. It's a PIECE OF LETTUCE!!!! Meh. I'll get a recipe off the net and cook KFC myself next time! :(

Joke of a place, just visited and there was one couple in front of me and that's all, waited 10 mins to even get my order in even though I counted at least 8 staff. The team leader was more interested in chatting and sorting out a guy's personal life out at the end of the counter, sounded like he was a member of staff as they were all calling him Cam or Cameron. Annoyed

Good choice of fast food, smiling staff. Not many inside but queue in drive thru. Food was tasty, place was clean.

Went there on way home with son , simple order through drive in s/wise lunchbox,snackbox popcorn chicken and oreo krushum. Got home after 5 mile journey to find that not popcorn chicken but one piece of chicken and chips. Rang to speak to someone. First girl just said well can you bring it back !! ( durr yes let's just get back in car go back another 5 miles to sort it ) asked for store managers name , said couldn't give me as confidential , asked if she was joking as they were KFC not the KGB, still was rude wouldn't give it , expected me to return to get replacement . So to anyone going there check your order before leaving it wasn't as if they were busy just two cars in front of me , practically empty inside while McDonald's across the road was packed inside and cars all the way round the drive in to the road , now I know why. Eventually got there names if what she gave me were correct. To Katheryn Ostrowercha who spoke to me very unprofessionaly and really needs to go on a customer service course. To the store manager Ciprian Cingan ( yes I think she was giving false names and spellings there) , and the Area Manager who she just wouldn't give name as so confidential or was it that they may all lose there jobs due to total lack of compidence . So please think twice before going there. I also mentioned that a huge poster of there's had blown into the path and girl just laughed and said yes, so I hope it didn't blow into the path of a car and onto the windscreen as I would be suing them if it happened and you then crashed as they were aware of it.

Terrible attitude from staff, chips cold and just covered the bottom of the box and chicken had been on a diet. My Granddaughters burger looked like something the dog left. Last visit there!

Had the big daddy meal on the way home from watching the football, it was very average! Seemed a lot smaller than it used to be, two bites and it was gone! Wasn't particularly hot, the gravy was quite watery, I used to love it when it was thick! 10 times better than McDonald's across the road, but still average! Also the drinks are not draft! They're bottled, leaving them far too gassy to have with a meal