Burger King in Burnley

We ordered through the burger king app. We received the order on time, however, the order was missing a variety of items adding up to over £13 which is alot of money. I have emailed about 8 different email addresses to complain including the one on the app. I have not had one response of any of them. I am extremely disappointed in the customer service. I have not ordered off the app since. The food was good and delivered hot however 2 people were missing food.

Great service from staff who helped fix our order even after store closed

Me my son and girlfriend went yesterday we got 2 triple whoppers and a normal whopper great service great food definitely recommend Ryan serviced us very friendly store 26220

Burgers were cold. Will not be going again!!!!!!

Hot fresh food as always staff are always friendly and polite would recommend and definitely return

Ugh , so unprofessional i dunno how its still open. drive thru, was very slow (55min) They got my order wrong. complained they sent me a voucher to cover only a single burger not the full meal that was wrong. The letter they sent it in didnt have postage on it and i had to go to the sorting office and pay £2 to find out what it was. staff had a big argument that i could see while waiting for my food. Are you serious or is this some sort of public troll joke??

I do not understsnd how this place is a so slow. Everytime i come here even if there is only one car ahead of me its sometimes nearly a 30 minite wait and my food is almost cold. The staff are miserable kids with attitudes as well. Ive been here 4 times now as i like the brand but this franchise is a joke. Wont be coming here again.

When it's busy it's rubbish service but when it's quite it's good, good food and tasty!

Burgers were not hot, fresh definitely but like warm sadly.

fast, friendly service. food was good. recommend the peppercorn angus

Excellent service staff very friendly Food came piping hot

Great selection on the menu. Probably the most expensive between the other fast food chains. I think it's the best and well worth the extra few pounds

Never Again!!!!! I decided to eat in, and regretted my decision immediately. Ambient noise was horrendous, akin to sitting inside an industrial fan oven. Some poor woman was being "shouted" a job interview over the all-encompassing din. I hope for her sake that she doesn't get it. Having ordered using the electronic screens, I waited for my order....to consist of one Tea, one bacon cheeseburger with fries, and 6 nuggets. The Tea arrived as half a paper cupful. The nuggets were insipid, dried out and almost cold. The bacon cheeseburger was stone-cold and contained rashers of cold fat with the tiniest slivers of cold bacon barely visible. This I found in one half bite, which I hurriedly spat out into a napkin. I returned the burger and requested that it be warmed up as it was inedible, Only to be told that they couldn't do that, and I'd have to wait again for a warm replacement. So wait I did, whilst eating the remaining 4 luke-warm rubber nuggets and the remainder of the chips, which were actually the highlight of my lunch. By the time the replacement warm bacon cheeseburger had arrived, I'd already finished my Tea and chips. To think that I went out of my way to visit this establishment, and paid £12.58 for the privilege, is beyond me. I'll never risk it again. What a damned shambles of a place 😱

Stopped here after last night after watching a film at the cinema. Ordered food just after 10pm, was half way through our meal, when all of a sudden we were asked to leave. As apparently they were short staffed. Were quite happy to serve and take our money. Very disappointed. Would not eat here again.

Superb no complaints if there's one criticism I'd say the fries portions are a little small

Bacon double cheese .... that is all

Food poisoning stay away!! Awful got a whooper plant based and ended up getting food poisoning. The chap at the back had no gloves on and I thought at the time I should complain. But let it slide. Waited over 30mins and missed my train In the process. Third day and my stomach is killing like someone has shot me in the low abdominal. Keep well away. Awful place and terrible food.

Best burger king experience ai have ever had. The drive through lady was super sweet and nice!!

Went to Drive-thru placed a small order, not busy at all..I had to turn my engine off as I was sat waiting for more than 5mins in pouring rain...not enough cheese on my chios which were cold also...

Visited the restaurant yesterday. Great food, Good Quality. Kirsty, who served us, was friendly and polite. Would visit again.

Delicious vegan items. Other fastfood places can learn from them.

We got there about 9 pm orderd our food to then be told they were closing early then said to hurry up as they were closing then wouldnt allow 86 year old to go to the toilet

Had a late lunch,and bought a Chicken Royal for myself and a whopper for the Mrs and they were both rank bad. I live 2mins drive from there and the food was stone cold by the time I got home. We only ate the fries and left the rest due to the fear of food poisoning. If you're hungry go elsewhere.

Visited recently. Vegan heavy menu. Absolutely fantastic service. Would recommend visiting and I'll be back soon 😁

The food here is spectacularly wonderful and so are the staff it’s supercalafredgelecticecpialidocious

Always piping hot and well made unlike the other fast food places in the area. I go here often and never had a bad one. The staff are always polite and helpful.

In way home from work very fast and the women on the drive through extremely friendly fair play it was around 7:30 on a Monday evening credit to the team 9/1/23

Burger king literally tastes the same regardless of location, food is usually okay here however nothing to call home about, small restaurant inside but they have a freestyle coke machine, and very small eating area.

Great food, staff are lovely, especially Elliott!

Nice food, chips were good but the burger was slightly cold

Completely wrong order, freezing cold when it arrived late! Should have listened when people told me not to bother ordering from here. Appauling quality, cannot eat it

Staff are great very friendly food is good never had a wrong order, app needs to sort its head out though

More than 15 min waiting for the order. When I arrived there was nobody before me at the drive and nobody inside. The manager explained me they were cooking everything fresh and it was taking time. Finally after almost 20 min my order arrived. Frites were cold of course and the burger was wrong. I ordered the Memphis and I got the angus. Last time I’m paying £13,50 for a 1 person meal and last time I buy anything to that business. If you can’t run a fast food, maybe close it and do something else. Your organization is an absolute crap…

Nice and clean place. Big parking area. Fast service. Great staff

Food was okay, was expensive for what we received. Had hardly any chips, drinks where missed off our order. But rectified after we told staff, didn't have our drink options.

Clean and tidy. The meal was disappointing though for the price its not worth it... No salad etc just burgers on the whooper meal...

Yh it's aigh small burgers coke tastes little bit tainted and no salad pretty mid small place fast service mainly caz no one there overall bad

Food was cold, coke wasn't even fizzy and didn't get the sauces we paid for. UPDATE: we contacted the branch and told them about it and got a full refund plus the meal was replaced at no cost to us.

After ordering a delivery I left a review on Just Eat, you have not replied. The Kids Cheeseburger meal was beyond awful. The meat slice was stone cold, and the cheese had not melted onto the meat so could not have been added to a hot burger; there was no ketchup added; the French Fries were hard and cold. (The Whopper on the other hand was warm and well-prepared) To expect to give this to a child to eat is appalling, you should be ashamed to put that into an order and give it to a customer for their child to eat. We decided to drive to McDo's and picked up another meal there, your kids burger was literally inedible and went into the bin. The McDo adult double cheeseburger meal cost a few pence more than the actually revolting Kids meal that you delivered, and was much better. We have used Burger King for years, all over the country; this was well below your usual standards. I'd be grateful if your manager could reply.

After ordering a delivery I left a review on Just Eat, which has not received a reply. The Kids Cheeseburger meal was beyond awful. The meat slice was stone cold, and the cheese had not melted onto the meat so could not have been added to a hot burger; there was no ketchup added; the French Fries were hard and cold. (The Whopper on the other hand was warm and well-prepared) To expect to give this to a child to eat is appalling, you should be ashamed to put that into an order and give it to a customer for their child to eat. We decided to drive to McDo's and picked up another meal there, your kids burger was literally inedible and went into the bin. The McDo adult double cheeseburger meal cost a few pence more than the actually revolting Kids meal that you delivered, and was much better. We have used Burger King for years, all over the country; this was well below your usual standards. I'd be grateful if your manager could reply.

Very good but very small and they don’t have any deserts

Excellent 10 times better than Mcdonalds

Burger buns were stale, buger itself cold, seating was dirty, furniture held together with sellotape. Only got 2 stars as the staff were pleasant.

Food was good, cooked to order in around 5 mins, the real highlight was the fantastic service provided by the staff here. It's the best BK I have visited in this area. Look forward to returning.

Very slow service and your normal Burger King food.

I would give no stars £10 a meal and they miss your chips on 4 meals and a drink then they dont answer the phone i wouldnt order from hear again if they paid me

Had a XL bacon meal large. Chips were waaay too salty. Burger was cold. Had to wait for ages before food was even ready. Burger bun fell apart in my hand. Would not choose here again.

Slow service, the waiting times on the drive through ridiculous, staff very unprofessional, burgers are good but ashame when you wait at drive through window for 25 mins and food is stone cold

Ordered a bacon and double cheese burger as a meal, the total cost was £6.50. The burger was TINY, I could fit the entire thing in my plam, I wish I had taken a picture. I ate it feeling ripped off, won't be going here again.

Came here with my lad and was a total impulse as I’ve not had a Burger King for ages. Ordered at the self order machine, kids nuggets apple fries, and for myself an electric frozen Fanta and a whopper meal. A few choices were out of stock. I waited at the pick up point to be told there was no electric Fanta, which is fair enough. And swapped for a strawberry, that my lad had. The guy at the counter said sit down I’ll bring it over. Next thing I hear is a big shout from the counter ‘95!’ - bear in mind it a very small eatery. With 4 tables. The lads meal was served with chips not apple fries. So I approached the counter again, to ask. Only to be told they had none of them either. With no alternative and it was one of the few items on the self service machine there. I tucked into the whopper to find it was freezing Cold. Absolutely no temperature to it all. Due the the staff lapse attitude of the earlier issues, I left it and didn’t ask for a replacement. Really I should know better with fast food take aways, but the prices that BK charge should be a lot better in availability, service and product quality. There are many other sites that offer better food at a cheaper price in the area. Next time I’m the area, I’ll do exactly that.

Food is fantastic as any burger king, entirely wheelchair accessible inside. The time I went the toilet was literally broken but I hope it's been fixed since then.

Delivery was due at 10 p.m. .. arrived at 10 20 cold and not in a state to eat. Driver went past the house but even that didn't account for how stone cold the food was. Disappointing.

we just had a burger king whopper meal both burger and fries were cold it was the worst i have had for a long long time normally a lot better than we got

Burger Kings impossible meat burgers are pretty good.

Wow how much? Bad service even worse food...SHOCKING

Only rated 1 because you can't rate 0, second time long wait even though we were only car there and totally wrong order yet again, tried ringing shop numerous times but they never answer, visited again improved a lot from last visit drinks still warm with no ice

Food was ok wait at second window way to long

The food is good when it is hot and the cold drinks are not warm

Doors locked to restraunt when it says eat in so had to go drive through and when the food got brought to the car on there dark and dingy car park it was cold, bad experience will not be going there again especially given the price of the food

Slow service at drive through, multiple visits and always really slow. Almost drove away as was making me late for an appointment

Way better than the other fast food places

Better than Maccy D's , but can differ from one franchise to another. This one is ok, but fast food isn't that fast anymore. The staff are great, but underpaid.

Had nothing I wanted due to alleged delivery issues. No Angus beef, no chicken and no Halloumi. I ended up setting for a double whopper which was very, very disappointing as the beef was dry and the burger bun was also dry and crumbling to the touch.

Stale bread and they can't put a burger together for toffe.Its not the keys to space shuttle,you aren't trained chefs it's supposed to be fast and simple and bang on every time.They fail constantly.Just employee people who know what they doing simple .

Ordered a roadhouse crispy chicken and got this poor excuse for a burger

Would have loved to try the plant based whopper but it's cooked in the same oil as the chicken is 🤔 top marks for making it clear on the menu though 👍

Better than McDonald’s! Full stop!

Ordered on the app was told it was closed when I got there great food appealing service opposite of Macdonald's

Had to go back because they forgot my burger The things they did put in were wrong The service was slow The food was soggy Oh and it was just shy of £40 Rubbish

Clean inside and usual Burger King food, lovely staff

Over 40 minutes in drive through. Order not being taken. Employee came out to close drive through but offered no explanation on wait times. Didn't order as if it takes 40 minutes just to get through 2 cars then our food would be the same.

Very expensive, particularly when we were the only people at the drive thru or inside, still missed half the stuff off the order. No wonder queues at McD and they are empty.

The drive through was closed, and I had a long wait to be served even though only 1 customer was in front of me. Then an even longer wait for cold food. I am not aiming this at the staff as it appeared they were only two of them there, I will not be returning as this franchise is being very poorly managed

Fancied a BK, my first in ages. Drove all the way to Burnley (from Skipton as they had decided to shut 3 hours before they were supposed to!!!). No one else in the drive thru queue, ordered 3 meals then waited for over half an hour before we finally got them. Burgers cold, fries chewy, Coke flat. Couldn't get in to the building to complain as the front door was locked and 2 members of staff were seen escaping into the cinema. Utter rubbish, food only fit for the bin, then again it probably wouldn't have enjoyed it either. Come on guys, it was 8.30pm, you weren't overly busy, get your act together!

Absalute joke 40 minutes to get a meal. Only seen 2 staff in there

Ordered a kid's meal at 5pm. Told to park up and waited 20 mins for it to be brought over. The meal arrived without a drink therefore I had to re enter the drive through queue and wait another 15 mins for a small sprite. Wouldn't return.

Purchased a Angus steakhouse burger meal with chilli cheese bites and coke in store for takeaway ,i had to wait 25minutes , the Woman manager was stressing at her work colleagues and was bright red in the face, the fries and chilli cheese bites was hot but the burger patty was COLD , the cheese on top of the burger was still in a solid state because it was unable to melt . i have had better burger kings . for the price you would expect it to be to standards .

The service was terrible me and my mum got hit by the chairs it is dangerous for them to do such a thing and the order point didn’t work and my mum got a bruise

Nice and clean , nice friendly professional staff :)

Nice staff, chicken was dry. Salad not fresh. Little be disappointed. Tables dirty.

Amazing staff very friendly and extremely helpful manager. Highly recommended

£8.50 for a double whopper meal and the meat patty was ice cold. This is the 3rd time you have served me a cold burger and I won't be coming back any time soon. It's no rocket science why McDonald's is always busy and you will hardly find a single person inside this burger king. Sort it out guys or else Dixy chicken will end up taking over and selling their disgusting chicken for £1.99 a meal

A bit slow like most burger Kings but the food was good so I'll accept it.

Very small seating area, burger pattie was dry, not how I remember Burger King.

Service is a bit slow but usual BK goodness.

Very disappointed. Food was barely warm and the the buns were stale. We definately won't be going back 😏

Good food but always so slow to bring it out!

Got there the restaurant was open but was told by an unfriendly female assistant that its only drive through only So why on earth keep the door unlocked if its drive through only 🤬

Food was fresh, the fries were crispy. Fast service. Can't fault it

Terrible service, ordered via the drive thru, waited 40 minutes and still no food. Went into enquire about wait and told food was being prepared. Received food after another 5 mins however items missing from.the bag. Told the assistant of issue and she said do you want something for nothing, I replied no I just want what I ordered. Out of a freshly prepared order only 1 out of 3 items were warm. Absolutely disgusting level of service and attitude from Burnley BK colleagues.

20 minute wait at the frove through for cold food

Big whopper meal and a share box with extra fries,no extra fries burger bun was stale,the onion rings in the share box were like old rubber washers which had perished, only live 2 minutes away by car and by time I got home all were cold,I've had burger King's from all over this country and this is the worst I've ever had, Never again it's gone right down hill on quality and price

Love the triple stacker , everyone should get one

Failed to complete and order. Items missing which unfortunately for me, wasn't noticed until I arrived home. Tried calling but no answer. Hope it improves!

The lettuce was 2 weeks old!!!!! Couldn’t eat it. Wouldn’t feed to my dog. Offered me a replacement whopper but not worth the drive back.

I always get a good meal from here

Quite a disappointing visit, Ordered a Roadhouse Crispy Chicken Meal with Hot Chocolate (Wanted Coke but didn't have any), Chicken Royal Meal with Latte and some Onion Rings. Didn't put drinks in holder so had to ask, Checked meals NO Onion rings so went back, Started eating Chips fantastic wife started on her Chicken Royal was stone cold so I took it back got so called fresh one Was only slightly warmer and drinks were only warm aswell.

Good burgers, better than the other big player in my opinion. It is close to a scenic picnic spot so we drove there and had our food in the car. It is as close to a meal out as you can get in lockdown Britain.

My granddaughters fav place .friendly staff ..

Went through the drive through, got home not even 5 minutes after leaving, sat down to eat with my mother. She bit into her whooper and spat it straight back out, said it tasted really funny and the burger meat itself tasted & smelt very chemically. I then tried part of her burger, and she was correct. I’ve since thrown up the food I’ve had. I tried to ring to explain that the whooper tasted funny (not for a refund) just so they could look into the rest, and they didn’t answer the phone. Massive let down! Not impressed that I’m now sat here with a dodgy belly :(