KFC in Scarborough

This is the 3rd time now the waiting time nobody in restaurant no cues 25 to 30 minutes and customer service and health and safety shocking!!!

Restaurant was quiet no ques restaurant was clean enough Ordered 2 small items waited 15 minutes but tasted ok . My concern for this place was the very hostile atmosphere and the unprofessional attitude towards customers and staff members by what can only be assumed was the manager He was not very welcoming or friendly and acted Like he was doing us a favour and was bickering loudly with the staff in the kitchen and the whole restaurant heard him say if you don't stay here until 10 you won't have a job as leaving before is gross misconduct Maybe there should be some training desperately needed as this is constructive criticism but really I found it very unprofessional

Staff lovely, really helpful but the smell of the toilets is unbearable, puts you off your food, needs a major revamp fast

Absolutely abysmal very poor presentation and the food was vile I’m shocked they get away with serving such poor quality food

Poor service. Staff need retraining, all unable to use ordering system and clueless. Ended up waiting 35 mins for rice box after 3 other customers came 10mins after I ordered and received food 15mins before me. Excuse was 'waiting for the rice to cook' . Shop dirty and wipe tables onto the floor with a dirty cloth. Avoid.

We ordered the new tariaky it was just a Chicken fillet smallest ever and just a sauce and yfor the price it ridiculous

The staff were excellent considering the clientele they were putting up with, but the food was disgusting. Worst kfc I've ever eaten the chicken tasted old, tuff and was very dry. The wraps were the same even the tortilla was stale. The fries were the smallest portion I've ever seen, with them being mostly scraps of potato, and the wings tasted like they'd been fried in last months oil! I also ordered 8 and only got 4 but that was a moot point as they'd have only gone in the bin with the others that didn't get eaten. We don't eat often at kfc but thought it was a bullet-proof choice as all they cook is chicken, and how hard is that to get wrong? How wrong we were! Avoid if you don't want to waste your money. It has also made us very sceptical about eating at kfc ever again

Food was 5 sta💫, also Staff/Service was 5 🌟 overall recommend this place 👌 probably visit there more than Orchard Cafe

Food ok for fast food, bit greasy but its kfc. The toilet was absolutely disgusting! One toilet on the first floor for gents, ladies, disabled. The toilet pan was full, the toilet wouldn't flush properly, faeces around the pan, faeces on top of the bin and on the soap dispenser! Reported to a staff member who said"oh, gross!" We were in the place for at least another 20 mins and the toilet was not cleaned in that time, although staff were around!!

I have been in a few kfc's and have to say this was the worst, it was freezing inside, there was only one person serving and he was extremely slow 🐌 when I did eventually get served it was like pulling teeth, I had to keep repeating myself, I couldn't see what choice of drinks there were as there was something stood in front of them, I had to ask for sauce even though I had ordered them, had to ask for straws, serviettes and salt. The tables were all full of used food trays, there were more staff than customers but all seem to be stood in the back talking and looking at phones, there was an upstairs but this was closed off, food was not very hot and even if it had been it would have been cold in no time due to how cold it was in the restaurant. I would not advise going here, avoid at all costs, we would have been better off sitting outside with a greggs. If I could have scored zero I would have.

Really can't fault KFC as a brand, popped in for a take away after not eating much at a local restaurant we had just visited, thank you!!

Went in this afternoon...noticed a Manager Special...along this a No hot drinks as machine not working ...also anothe out of order sign....Went to the toilet while partner ordered it..Lock broken and replaced by a bolt..Food collected...very disappointed...Cold, dry food.Chips pitiful...Coleslaw squashed...Please the Shakes and apple pies were got from MickyDs

Note that serving military and veterans are able to receive a discount on their meal when using a Defence Discount Card but only when using the counter and served by a member of staff (card needs to be shown). The discount is not available if you order at the self order machine.

Staff looked dirty and so called uniform were a disgrace ,as for the chips did!nt think anyone could spoil chips but KFC can waited a good while for my ordered as they had never heard it being called in ,, got the food order payed by cash only to to find the chap had no change had to shout twice for my change then again to say my foods getting cold, please don't ask about the coffee its dreadful ,cold and I threw it way,so never again it's a good old MacDonald in future ,,

Called in on lunch hour for a takeaway. Chicken ok. Service - a pleasant young lady took my order, she was helpful, then I had a 15 minute wait for a young man to go to an oven full of chicken to take out 3 pieces. It had been cooked for a while as it was dry. No offer of any sauces or upselling of gravy. what few customers were there looked totally fed up waiting for their orders.. FAST FOOD it isn't, no sense of any kind of speed. Unless you have all day to wait don't go

Went to the new kfc for something to eat and decided on a zinger burger, when I got it the chicken was not crispy as it had all fallen off in to my burger , this is the second time I have been and will...

Went to KFC with my daughter and granddaughter- wish I hadn’t bothered! Waited over 10 mins for food then went to see where it was and they hadn’t even started it! They thought we had had it, it appeared that the delivery drivers took priority...

I love chicken me. I love it when it is fried. Or roasted. But today I went to get some kentucky fried colonels sanders chicken off of the KFC. IT Was well nice. However, the window was broken and the door made a really loud...

Food was poor none of it tasted right , gravy inedible , chicken either old and dry or greasy AF, staff not got a brain cell between them as well as rude to other customers , every table dirty no one seems to care ,...

Must have hit rush hour as it took at least 20 minutes to get our order as we stood near the counter. Everyone came and went and we were still standing there. Think they must have still be chasing the chickens around the kitchen for...

Really slow service staff seemed ran ragged and didn't know what they were doing..KFC getting really expensive too. Been to better branches.

After looking forward to a KFC we were disappointed at what we received I had a fillet meal and my wife had a mini fillet meal from the first bite I felt that the recipe had changed and my wife said that hers had a...

We popped in after a day out to order food to takeaway. Initial payment was fine but then we we're left waiting for the order for just over 30 minutes as the staff appeared to lend more priority to the Uber and Just Eat riders...

KFC / Just eat managed to miss 2 x fries and 1 Pepsi Max from an order of only 3 meals. Incompetence just doesn't cover it. I phoned to ask for the missing items to be delivered, only to be given a code for the...

First tome visit to kfc drive through Scarborough, Food tasted ok Service on desk ok. But one staff member had no face net while having full beard dealing with Food, Saw him wipe his nose not wash his hands. One girl had hand in her...

Wouldn’t have been eating at KFC if the Royal hotel reception didn’t make excuses they wernt doing room service because of Covid !

Bad cold food, had forever to wait for and served by staff who look like they could not fasten velcro!!!!

last time i bought from there it was unedible like someone spilt a whole barrel of salt in the batter, binned it .ill never go back

I’ve eaten here a lot. It’s ok food is usually hot but you usually have to queue. Not always the cleanest but I take wipes with me. Serves usual KFC menu, ok for a quick bite to eat if you like kfc

Only four members of staff seemed to be doing everything, one on the till and three cooking. The cooks had to keep coming and assisting on the till too when there was a problem. This meant a long slow queue to order food and an...

Absolutely shocking service. Ordered a 10 piece bucket with 8 extra hot wings and a side of gravy. Didn't get the gravy when it took them 5 mins to figure out how to add a side so dont know how they missed it. The chips...

Dirtiest kfc I’ve been to in my life I will up load pictures to show there was 5 members of staff working and not one customer in the shop yet every table was covered in dirty wrappers food and drinks empty cartons when going to...

Ordered 5 to 10 mins wait due to covid. But asked for full refund when justeat and deliveroo clients were getting orders first. So wrong. Not going back...

Home delivery wrong AGAIN!!! NOT HAPPY. How can you get an order wrong 5 times in a row. It's not rocket science its just fast food, just put the right things in the the bag. This branch is hopeless. Order but expect them to mess...

I ordered a ten piece bucket with chips beans and gravy. We waited over a hour for delivery. When the food came it was all drumsticks no chicken breast pieces. It was all that greasy the coatings had fell off the chicken. There was about...

Always get home delivery orders WRONG either items missing or they just put the wrong things in. Ordered fives times and they got it wrong 4 times. My advice get a pizza instead, they seem to arrive correct. RUBBISH BRANCH

Very rude manger banned me for no reason and was very abusive. Food can be raw too so probably a good thing.

The worst run KFC in the country. None of the employees care, no interest, not bothered attitude. Staff walking about in manky dirty aprons and T-shirt’s. Who ever manages this place wants sacking!!!!

Order was late, food didn’t turn up , paid online so still got charged, advised to ring just eat and got refunded For the missing items after a 45 minute call and still hungry. Wouldn’t bother.

I have never been so astonished at how rude someone can be. On entry a staff member was there with the hand sanitizer. I understand this but I would have preferred to do this myself I’m not 5. We were in a party of 6....

Ordered a Football feast meal deal for few of us (£21 meal), what came no football feast but a boneless banquet box meal with enough to feed one person, so some lucky so and so will get ours by mistake! Will not be ordering from...

I have never been so astonished at how rude someone can be. Loud, brash and rude. And you don't start having an argument with other members of staff in front of customers. Chicken nice, chips awful and fairly cold. No ketchup. Glad I was only...

We got a 10 piece family bucket. Had some. It was dry as anything. Then realised the last couple was raw. Complained nd they were adamant it was fully cooked. Im no chef but wen chicken is pink and slimy its raw. Well nd truely...

Went tonight for tea. We ordered a bargain bucket the chicken they gave us was dry, the coating was inedible and it wasn't very warm. It's only a bargain when you eat it all. We threw most of it away. I would not recommend this...

Ordered a take away. Upon getting to the car my son,checked his order and it was wrong. I wish I had have checked mine because when I got home, mine was also wrong.

Our order Number 1133, receipt code 083121102191133, The Chicken wing when unfolded showed the batter not cooked and there was evidence of blood in the joint tissue. I took this back to the counter, and the cashier, told the Manager. Her attitude towards me was so rude, and she cut into the bone, and said if the bone is brown its cooked. We love KFC, but this needs to be addressed, because there are several different types of fast food established places to eat. It was not dealt with professionally by the Manager, and customers left ,when seeing my complaint, and the blood in the Chicken.

Really quick service.Friendly Staff.Lots of room to sit down and clean.The food was lovely.We'll go back here.

staff well untrained,everything was cold and basically awful.just dont go there.its only look like kfc but food tastes like from really cheap kebab shop.

Chicken looked under cooked chips had peel on them and black bits and cold the only thing nice was the tea and leaving will never go in the Scarborough one again mc donalds is so nice and cooked fresh

We called in here while visiting Scarborough. The place was filthy and the wait after ordering was ridiculous. When the food arrived it was awful. The staff seemed miserable.

Disgusting food really. Hard??? Chicken over cooked chips lady serving was very polite n chatty but the food is a definite NO GO stay well clear I best not get ill

One on the best KFC I've had in a long time hot food fresh friendly staff clean tidy great hit wings.

I went to go get an order, of course other KFC places I had been to were nice so I assumed this place would be too, upon inspection, the whole place was sticky, no clue how or why, it just was, I went up to the till, I found out the coffee machine was broken, this is forgivable though.A young lad with a funny smell about him came to the till, other staff were chuckling for an unknown reason and he slowly took my order, at first I had to go back about the popcorn chicken he had forgotten, and then a second time I had to go back due to him forgetting my coke, the staff were unclean and unprofessional.When sat at the table, I realised that absoloutely nothing had been cleared away, on every table too! I had to take the rubbish from the person before me and put it in the bin;The food tasted as normal, yet was lukewarm, the chicken looked pinkish too which I thought was odd. At the end of the day, McDonald’s is down the road and is much better, the staff are professional, and they are not rude, plus the tables arn’t sticky, and you don’t have to put other peoples stuff in the bin

Popped in for a zinger box meal, service was fast, the food came piping hot and was very tasty, can't fault anything.

foods good little pricy tho don't think it should be good much for most of it but it is a treat at the out of the day

Staff on this kfc are very rude. And the restaurant is always very dirty. The staff huff and puff when serving and the chips taste like ovan chips

We used the toilet first abd it was very clean.

Daughter and her friends visited whilst christmas shopping . Disatisfied with cold chips to start with and overall condition of food . To be then verbally abused by another family and a staff member for having a laugh as you do with a bunch of friends and being too loud !! . The family threatened them was going to chuck them out of the window and as for the member of staff she was encouraging this and shouting along with the family and also threatened them with a ban . Thats fine as they don't live in the area so do your worse .kfc response new training for said staff member which i dont think is good enough . Staff are there to help not threaten and hopefully this should be a safe environment which it clearly isnt . Be very wary of leaving or letting your children eat in here when staff will clearly verbally abuse them involve the whole restaurant in any dispute and also serve you crap food !! Avoid if i was you especially as it isnt child friendly nor a place where children are safe .

Me and a few friends whilst Christmas shopping in Scarbourgh decided to visit kfc for a bite to eat.Worse mistake ever.We were seated next to a snooty family who began to make comments and roll there eyes at me said abruptly”this is a restaurant not a playground”When the rude member of staff came over to see all the commotion this loud obnoxious family were making them passed the blame on us and with any reasoning we were accused of upsetting other customers and told to leave and that we are banned.No action was taken against a man in the family who threatened to “throw us out of the window”I felt very hurt and discriminated against for being a young person just trying to mind my own business and enjoy my meal.In addition the gravy was thin and tasteless and the presumable new recipe fries tasted odd,undercooked and greasy.Overall I am disgusted with my treatment and I have lost trust in this establishment.

Came In here and staff served with a attitude and thowed the bag across the counter shouting HERE YOU GO!!!! Besides this chips where cold and chicken hard

Had Jack and Lauren serving me. Really great service, extremely friendly. Could do burger who I'd like, with or without cheese.

Visited here on Friday the 12th of October.. My boneless banquet was okay, but my girlfriends wrap, had cold, pink chicken.. Took it back to the counter, for the woman to call a young lad round and say “go and check the rest of them, this is the second one today”...

After hurtling my way through the rubbish left on the tables and chairs i proceeded forward to the counter where a young girl was waiting to serve me, however i think she forgot how to smile and definitely forgot to bring basic manners with her. I ordered a boneless banquet meal with gravy the gravy appeared to look fresh out of scarborough mere and tasted like it too. The ketchup sachets were impossible to open and would recommended taking scissors if you would like ketchup. After i chomped my way through the chicken and soggy chips i needed to visit the restrooms where the upstairs main toilets were closed so i decided to visit the inflicted toilet. I had another disaster here as their was no loo roll, i didnt realise this until it was too late so i had to awkwardly call my friend over to go to the counter and get a lemon wipe and some napkins. Fair to say i will never be visiting this establishment again anytime soon.

Just visiting KFC Scarborough, Marie, not the friendliest of people, but then she is a local, needs to smile more and put on some makeup, probably won't improve her sourness looks, very unfriendly place

Very nice chicken, quick easy bite to eat when your on the go, nice clean and friendly staff with quick service

Had a long wait for chicken, fryer broken, place untidy,tables needed clearing, toilets DISGUSTING... But the food was amazing just amazing, well worth the wait, but what a dive to eat in, the staff exuded unhappiness, especially the one in charge.

I stopped into the KFC at 2567 Eglinton Avenue East, Scarborough on my way home from work to grab dinner to go.

Not a bad KFC to get a bite at and regularly visit. Staff are always OK and make it nice and peaceful to eat in. Scarborough was lost before it got it's own one of these.

Horrible food rude staff and chicken was very greasy. The toilets where gross and bin was overflowing. If you likevkfc dint come here

my chicken was so messed up it was blue and my 30 pounds spent smelled like a hot bag of satan poop, the fries smelled of bleach and were raw there was also a begger outside who spat at me as i left , i sat down while waiting only to find gum allover my jeans the floor is very slippy and i fell over and was covered in grime i went out for a treat and ended up with full tramp experience the staff were constantly picking nose like it was normal one was even squezing spots and wiped the ooze under a counter.

Late night snack so we went to grab something to eat. Always nice to go grab a KFC and the food was lovely and fresh

So after a year of nagging rom my boys, I decided to give kfc a second chance! Did not dissapoint, order was hot,complete and delicious. Also service from the new trainee and assistant manager was excellent, very happy. Welcome back kfc x

The place was filthy and the drink well I had 3 sips out of it and it was gone, three quarters full of ice. Absolutly disguisting, all 4 of us didnt even got a drink between us! Food wasn't bad but defiantly nothing to rave about!

My husband and I were in Scarborough for the weekend. We visited this branch of KFC on Saturday 21st October 2017 at about 8pm.

DESERVES 0 STARS I am so annoyed! Each time I order a take away they always seem to miss an item from my order. Today I ordered 12 hot wings as well as some other things. They missed 6 hot wings from my order. The hot wings were also severely over cooked!!! Called 3 times (to make a complaint or at least get a refund ) from two different phones and each time THE WOMAN COULDNT HEAR ME. So now I am writing this review WHICH COULD HAVE BEEN AVOIDED IF THEY HAD WORKING PHONES. ALSO THE SERVICE IS SLOW EVERY TIME I AM THERE. YOU CAN TELL THAT THE MANAGEMENT IS TERRIBLE AND STAFF ARE EITHER INEXPERIENCED OR NOT TRAINED. Worse KFC I have EVER been to! ALSO THIS IS THE FIRST BAD REVIEW I HAVE EVER WRITTEN GOOD JOB GUYS

We popped in to get our tea and take it back to our caravan, the staff were friendly and cheerful, the chicken itself was lovely, chips were also very nice. We ordered 2 flaming hot wraps as well. Both out wraps were covered in what looked like burnt grease and just general crap. Where they had been resting on a grill of some kind, apart from possibly needing a good clean, in my eyes I think it’s a good fast food restaurant! Recommended!

Dropped in for 3 piece original meal. All served hot. Tables were all clear. Good deal for a hot meal close to where we stayed. Ice cream for afters too!

I love KFC , I ordered my food and while waiting a customer came back with 2 pieces of under cooked chicken , the Manager didn't want to give back any cash just new chicken which the client didn't want , after seeing this raw chicken it put me off eating mine , will not be back to this KFC

Visited on bank holiday , my daughter orderd her food herself no sauce in burrito and sinead totally got it !! Might seem small thing but having ASD sauce is not our friend ! Well done on your patience and friendly manner !

Every year we go to the Grand Hotel at Scarborough.Always hungry after our journey,and too early to chock in,so we call here and get a family bucket for lunch.Although rather small ,very clean,quick at serving and very handy if your waiting to check in at nearby hotels.

Tuvimos la desgracia de visitar este lugar con mi familia fueron tomadas sólo dos mesas resto eran una pila de cartones de bebidas, etc. para nosotros tenía cajas de mesa clara como personal ocupado hablando entre sí. Piso estaba cubierto de apariencia como no habían barrido todo el día. Cuando finalmente nos sentamos con nuestras ofertas grasienta el personal no podía ser molestado para llenar el cuadro de tejido o encontrar permitamos a los niños. Evitar a menos que quieras hacer un lugar de limpieza antes de disfrutar de su caja de grasa.

Shocked at the service, food and cleanliness. Waited 10 minutes for a fillet burger meal and even after that got the wrong burger, ended up with a big daddy burger rather than a fillet burger with cold chips, the table had a sticky residue on it, and the toilets weren't clean either, absolutely disgraced, will not be visiting again!!

Had a great meal food hot and tasty quick service pleasant friendly staff couldnt fault anything all the tables were clear and very clean well done 👍👍

food was great, service was brilliant, this shop has really turned around. Ordered a bargain bucket, service was fast waited i think 2 minutes, staff were very friendly. i will be going back thats for sure

The food was awful, chips freezing and while waiting, the staff's clothes were filthy, couldn't believe it, think they had never seen a washer, the best place for them is the dustbin!!,

Nos dieron una segunda oportunidad tras este último fin, pero es obvio que hay problemas serios. Este es simplemente el más sucio, hoteles más sucio que hemos tenido. Las mesas miramos aunque no la habían limpiado todo el fin de semana, había comida en la planta baja y los contenedores de basura se desbordaban con basura y apestando a cielo alto.

Restaurant is filthy tables and floor customers have to clear tables to sit at a clean one I got my side of beans which when opened they were so dry and cremated had to settle for second best another lady is taking photos of the mess.

Pleasantly surprised by the cleanliness in here and the food was really nice too. Staff were nice and friendly.

Went in for dinner and a treat for the kids and well shocking service doesn't even come close waited 20 mins to place our order 2 people infront of us then takes the guy about 15 mins to get the order right sorry but not hard at all!! Was a simple order 2 kids meals n 2 adults meals n some hot wings anyways then waited 20 minutes for our food to be served to us again only 2 people infront of us by this time kids were getting arsey as we're hungry!! Simply asked how much longer it would be 5 mins later we get the food there was sides missing drinks missing and some food wasn't right!!! Finally got that sorted 5/10 mins later had our food which was okay go back for the ice creams again another 10 minute wait because the young guy with glasses (looked new and said he didn't have a clue what he was doing) kept ignoring us finally got the ice cream !! Absolutely appalled at the service in this place 3 people working at the time as one went on her brake honestly surprised they haven't been shut down !! Slow service shocking customer service and well the place was disgusting!!! Bins over flowing!!

Been looking forward to a KFC fillet tower burger and went to my home town for one and it was horrible nearly cried it was so crap

Called in here today because McDonalds was rammed. The bins were over flowing.. the chips half cooked.. the music could do with been a bit quieter.. you can't hear yourself think.. won't be in a rush to go again.

This KFC restaurant was unclean and unprofessional, ordered a box of fried chicken and turned around and said they could not give out 1p's in change as they had run out. Tables needed to be cleared and wiped down

La comida es buenísima aunque son la falta de personal que tenga para administrar bien incluso cuando está ocupado. Fue en la otra semana y esperar 15 minutos como se les había acabado fuera de pollo. Esto no me importaba como me hizo saber que había una espera. Así que me fui a dar un paseo y volvimos tan pronto yo ya voy allí mi comida era agradable y caliente y estaba en el proceso preparando las maletas. También me ofrecieron una bebida gratis, lo que era muy bonito.

Paramos para almorzar en el Kentucky Fried Chicken y nos pareció que estaba muy limpio, el servicio era bueno y la comida estaba bien. La última vez que fuimos parecía lleno de gente reuniones mucho mejor experiencia esta vez.

Fui su última noche 22 / 12 / 2016 - qué basura. Sólo había 6 personas en el lugar, pero cuando llegamos nuestra comida que no pudimos encontrar una mesa que había sido borrado. La basura en las mesas era increíble y las patatas fritas en la planta sin duda un peligro.

Pedimos 2 hamburguesas con queso wicked zinger, ambos bollos de hamburguesa fueron quemadas, las hamburguesas eran muy oscura y olía a sucio, después de tomar ellos Freidoras . volver el director se disculpó y nos informó que la freidora estaba sucio y el aceite debe ser cambiado. ¿Por qué seguir sirviendo a ellos si no van a estar bien! ! ? ? Cambiado por dos hamburguesas filete que eran igual de repugnante. Alas de pollo cocinado en el mismo claramente el aceite. Las bebidas de la orden. En general, tuve que volver al mostrador unas 5 veces para quejarse de cosas. Personal vago, claramente tienen cero idea, también es necesario emplear un limpiador. No volveremos a otro KFC después de visitar el uno en Scarborough.

Pedimos 2 piezas y las patatas fritas. Usar el Asistente indicó "£1. 99 por 2 piezas y las patatas fritas "bono

This place if full of lazy staff and is always filthy it needs shutting down simple as. Travel to york if you want a kfc

Visitamos el Scarborough KFC por primera vez y lo encontré muy ocupado con madres, carritos, cochecitos y niños pequeños. Parecía más una guardería que un restaurante de comida rápida. Muchos parecían estar charlando y como no había comida en las mesas y no hacer colas. Servicios era buena y no tuvimos que esperar mucho para nuestra orden.

After a busy christmas shopping trip in scarborough we thought we would stop in kfc for a bite of lunch but needless to say we didn't eat kfc after opening the door and the smell of dirty frying oil the cold eating area the over flowing bins we about turned and left I can't see why the place is still open it's a good job there's a pizza hut just a little walk up the road