Kfc in Richmond upon Thames

Contray to the negative reviews (Which I totally understand) But for my Personal experience I have always had a good experience. The ladies like Rooner have been nothing but polite and accommodating for such things like basic salt, ketchup and mayo. Mainly the female team at KFC has been great (not ignoring the male staff and chefs)

Went to KFC Twickenham a few minutes ago to order two Krushems, one Malteser one Milky Way. I ordered it on the touch screen machines. The server made two Milky Way Krushems instead of one Malteser and one Milky Way. After I told him his mistake, he made a third one (Malteser). I asked him what he was going to do with the third one and be said "throw it in the bin". I suggested donating some money and giving the drink to a homeless man outside. They said "No, it's company policy, we have to throw it away". This is a total waste of food; it could've gone to someone who would actually eat it. Money donation went to homeless man instead of KFC.

We went in to get a takeaway and there was a table of very rowdy and intimidating older school kids. The staff stayed hidden behind the counter and did nothing. We ordered quickly, a short wait time for the food and brought it home to eat. The chips were tasteless and a Twister was very bland. Disappointing sadly

the manager was very rude to me and my friends and was shouting at us for no reason he was rude don’t recommend

This is the third time now that I’ve ordered for delivery via Uber Eats from this KFC, and for the third time the order has turned up incomplete. I don’t understand why it appears to be impossible to get the items of food that I ordered. On this occasion I had chicken, but no chips, and though I received my can of Pepsi, it was luke warm. Utterly useless!!!

I've lived in Twickenham about four years, and for most of that time, this was a great fast food joint serving hot, flavourful chicken. I think there's been a management change in the past year, because it's noticeably declined in quality. Today I was served chicken which must've been many hours old, such that it was rock hard in places. The flavour was also far below the previous experiences I've had; it was downright awful. Are the new management doing things cheap? It's not working!! I'm never visiting this KFC again.

As in the title of my review - I admit to loving KFC. I go to many good gourmet style restaurants and gourmet pubs but sometimes KFC just hits the mark. But not this one. I have visited regularly - probably once a month. Last time but one - the chicken portions were large (not just 2 drumsticks) but they and the chips were luke warm at best. The last time - I tried to order a two-piece original meal but this wasn't an option on the screen. I went to the counter to order in person and she didn't even know what a two-piece meal was. Got over that - but then got two luke warm drumsticks, luke warm and soggy fries, warm water, and mouth-burning beans. KFC is one of those secret pleasures - but don't go to this one because it has to be the worst.

Not much to say except the title says it all How they could make what is essentially bought in chicken from KFC taste so bad I will never know KFC is OK if its done well with nice chips etc but honestly this was bad

Ordered twice in the last month and driver not delivered. Was charged through website and had to call Just Eat to get a refund. Called KFC and they don't seem bothered just blame Just Eat Drivers. They still use them do he careful.

Faced with a choice of fast food and KFC is available, then this will always be my number one choice. This eatery in Twickenham is clean, the food is hot, fresh cooked and delicious.

I come here quite often as I live local and its a good option after a few drinks but I have to say its becoming worse and worse - this is now the second time I've taken my food home and lifted up my drinks to discover that the lids haven't been properly secured. The staff are completely uninterested in the customers in the store and care more about their Deliveroo orders. I'm not asking for much, I would just prefer it if my table/laptop wasn't covered in Pepsi every time I got home due to staff not taking more care

Where do i start?! Placed an order for zinger burger meal with a tea, lady anything else? Yea kechup please I like my ketchup how big are they I asked ( fully prepared to pay) lady shows me a sachet ok can I have 4 of these (as they are tiny) £4 something she says, touched my card, payment done. waited on the side 4-5mins lady shouts zinger meal, went to the counter been handed over just tea with a stirrer asked if i can get milk and sugar please ( don't know why the stirrer if no milk and sugar?) Hang on no sugar lady has to go somewhere to the back! Burger chips and my ketchup nowhere to be seen not to mention lid on tea ripped! Anyway holding tea waiting on the side 3-4 mins later lady goes excuse me sir you wanted zinger burger? Yes I said, all of a sudden 3 of the crew shouts for another lady who is about to leave the door, Oh my meal been given to someone else! ok got that back no ketchup asked another lady if I could get 4 sachets of ketchup, reluctant as if about to tell me no, quickly dropped 3 sachets in my hand and walked away, went and sat on the table opened the burger a disgusting cold rotten peace of zinger between untosted bun full of mayo literally 2-3 peace's of lettuce, took it to the counter lifted the bun told the gentleman look at it, its probably been there 1-2 hours and to exaggerate it abit told him it's colder then ice! he took it off me and said that it's not his job, anyway went back to my chips on the table a good 10 mins later guy shouts out zinger burger went and grabbed it thinking nice and fresh (remember waited 10mins) opened it see cheese and hash browns in there lifted the bun again cold rotten zinger topped up with hash brown cheese and chilly source ( am allergic to chilly ) as if bribing me to eat that rotten peace we have topped it up with free hash brown... Took it to the counter said to the guy come on I come here pay money not having it for free it's disgusting really bad service and the reply in a very aggressive manner saying you don't need to be rude (am shocked) so said can I speak to the manager please? the lady tells the manager who was just a few feets away on the other side I waited and waited completely ignored never turned up....left everything walked out just couldn't take it anymore, will be complaining to the head office or area manager ( need my money back)... And an advice for all the parents kids eat anything and these lot in there will feed them anything so be aware...

Filthy, long wait for food, food gross, miserable staff, upstairs closed off so nowhere to sit as very few tables downstairs and the empty tables hadn't been cleared or wiped down.

I asked for 2x4 chicken pieces boxed separately. Man put them all into one bucket. I said I wanted them separate - he rolled his eyes and said that I had not been clear. The customer beside me said it had been very clear. He then stroppily emptied the bucket and swapped some of the pieces for smaller ones... I walked out and will never go back there again. Rude as hell.

NO chicken, NO BBQ sauce and NO toilets. Failed to provide the basics you would expect from this particular fast food outlet

KFC-This is the last KFC one must visit - poor food, poor service - unprofessional members of staff (excluding the manager) I was served by a member of staff who I had to repeat my order more than 2-3 times and he still got it wrong and then I was approached by the manager who politely apologized and requested to correct my order, just before leaving his restaurant for the day and instructing his staff correct my order. The pictures I have attached above are of a “Big Daddy” burger which is missing all of its BIG DELICIOUS ingredients, so I approached another member of staff “Medhama” (one must see her for a classic example of atrocious service)only since the manager had left the restaurant at that moment and gave her feedback about the appalling level of service and the poor-poor quality of burger presented to me. She believes that nothing is wrong with the burger without even looking at it and did not want to apologize or rectify the problem. Staff lacked ownership and basic courteousness. I have been to KFC’s in different locations and this has gotta to be the worst dinner experience by far.

I was playing pool with my family and saw the opening times for KFC this evening (midnight). I arrived to get my dinner at 23:45 and the staff had already locked the doors. When I knocked & said there was still fifteen minutes until closing they shrugged their shoulders and ignored me. I would have got fired when I was on minimum wage in a pub job for this conduct. Head office may or may not be interested that this place turns away customers during its opening hours because their staff want to go home early.

Es impresionante cómo mal pueden ser representados una marca.

1 star is one too many! Horrible staff who just chucked the smallest bits of chicken into my bag and then short changed me. £20 note and change from a tenner!

El personal de twickenham KFC no parece ser capaz de piezas de pollo. Esta es la segunda vez que pedimos una ración familiar y dos veces, no me han dado el derecho de la cantidad pagada. Uno o dos me volveré pero cinco es así excepto equivocado. Traté de llamar a ellas, no hay respuesta. Es una pena, porque la comida es buena, pero decepciona la elección de comida. Allí se pondrán en contacto con la oficina central como esta no es la primera vez.

No es el mejor KFC en el mundo, sin embargo, es popular con los estudiantes que acuden a locales en el almuerzo (así que ten cuidado).

This branch has had a make over and is bright and airy .Lives up to the KFC name.One of my Grand daughters favourites.

Kfc was veery yummy and tasty i would definitely advise to go there! I had the new rice box the rice was cooked perfectly and the chicken was excellent

El servicio de atención al cliente es escaso, pero ¿a quién le importa realmente cuando puedes conseguir un Big Daddy fuerte comida como descarado como éste? llegar en vientre de ma.

Siempre hay un buen servicio de los chicos de aquí. No creo que haya tenido un mal comida preparada que no estaba a la altura de los estándares usuales de franquicia.

Igual aos restaurantes da rede do Brasil. Eu particularmente não gosto. Uma dica: Não peça nada apimentado a não ser que seja muito fã de pimenta

Had to wait for 15 minutes for the chicken to be cooked, as nothing had been prepared when we walked in. Terrible customer service.

Usual KFC menu and prices. Was let down by service at till. The cashier took my order but then had to double check whether I said eat in or take away even though I told her 5 seconds earlier. This suggests that she wasn't actually listening. Also I asked for diet Pepsi and she gave me a regular one. When I stated that this was not what I ordered all I got was a funny look and just gave me another drink without an apology. The overall service felt almost robotic and not personal in anyway. The food was ok, no different to any other KFC that I've had.

You get what you expect - served quickly politely and hot. KFC has expanded its range and combinations which makes it possible to eat as cheaply as you want to without waste.

Place is clean, you expect and know what you're getting. Service is fast. At lease the wings at KFC are tastier and those at Mac's Diner.

A particularly soul-sapping chicken joint. The lowlight for me was a used syringe in the toilets. Its often dirty, the staff are surly, and its inhabited by some not-so-great individuals. If you need a KFC fix, get in and get out quick.