Chicago Grill Richmond in Richmond upon Thames

Pari has a disgusting attitude needs to be fired wasnt in uniform and was on her phone if she doesn’t want to be at work she needs to look for another job because he attitude was so disgusting she was rude and arguing back with me when I’m a customer who comes here all the time never had an issue before. She start d taking photos of my burrito as well which made me feel uncomfortable. I had to ask her colleague to finish making my burrito.

Great service from Pari. Efficient and kind.

Great service very friendly nice clean and welcoming atmosphere. Baba is the best he gives such great service and always makes us smile ;)

Ordered on Uber eats. Food has poisoned me…POOR HYGIENE 100%

Great food, great value jani in Richmond branch was very helpful and lovely

Today I visited tortilla food was amazing, staff was polite I enjoyed the meal, should try this

I visit the restaurant today and the food was too delicious 😋 thanks alkehya 😎

The food was absolutely delicious and the service was top-notch.Kizito was incredibly friendly and attentive throughout our meal. I highly recommend this place.

Wow amazing food Thanku so much neha for everthing 😎

Best food restaurant in Richmond i like it thanks neha 🙂

Alkehya is very good and nice. Good hospitality. Good service. Good food.

I like the service of this restaurant too much m happy thanku so much neha you serve by a smily face 😍

The portion was tiny! For £11.50 I was hoping for a bigger portion

Came here yesterday after work around 15:30 with my friend. Both of us were really excited to grab a burrito. There was no queue and I requested the lady working behind the counter to apply my student discount after she made both me and my friend’s burrito orders. However, she lacked attention and focus and failed to apply the discount, despite it being empty in the shop. I understand mistakes can happen but I was offered no apology and no compensation. Her facial expressions and body language told me she didn’t even care about her mistake. I’ve been here a few times before and the gentleman who usually makes my order is very pleasant, portions are really worth it and he is very attentive to my order.

This place never opens in time. Every Saturday an excuse. Very unprofessional

Paid extra for some toppings in which they were not added.

What can I say. App did not update so was still 'preparing' when it arrived 'cold'. Very tasty but COLD. Completely. Seems like driver or staff did not update.. Then delivery cold... Seems like driver is hiding some detail...

I tried chicken and pork and they were really good! The hot salsa (I believe is habanero) is also good but a bit too acidic IMO. I loved that they have the option of corn tortillas.

Amazing staff! Food is fabulous :)

The food here is always fresh and you get a decent portion for the price of under £15. No parking outside unfortunately as it is on a busy high street, there is parking on the road behind that runs parallel to the high street. There is a disabled toilet on the ground floor very clean and staff are always eager to help.

Great shop , great food and great service 👍

Friendly behaviour by the staff, specially Chloe. I like her service. I prefer to visit again and again. Thank you Chloe.☺️

Best restaurant an service in the area, the staff are very professional and polite when serving :)

chloe with her amazing service , she has been nothing but polite.

Excellent service from Chloe and anatori. Can’t wait to come back.

Ordered a combo, they got it wrong without telling me, then when I asked they said they made my order but didn't give it to me because they charged me incorrectly. The food was mediocre and barely lukewarm, burritos are not grilled to close them.

Ordered naked tortilla and two small ciders. £20. You pick things you want, but they charge extra pound for a beef. That's funny. Because after a small spoon of it she put in the box I asked to put little more, she said No that's A Portion. Ha ha. Not worth it. At all. Can't even use a loo - - - - - - - - - -

Staff are great and so is the food

Great time and delicious food :)

They have good healthy food and very excellent service

Fantastic food & Amazing customer service

Richmond is The Best Always Amazing service & fresh food .. love to be Back

Amazing food and great staff. Loved the service :)

Great food and excellent👏 service

Very good atmosphere, excellent customer service.

Good customer service and Excellent product

Nice experience , thank you team you are very helpful as I am very new to tortilla, amazing service. Special thanks to AKKi.

Worked here for a while but leaving due to moving country. It’s a great place to work and the food and people are even better couldn’t recommend enough!

Great customer service & Fresh food always ...couldn't wait to come back everyday. I recommend 🌟🌟🌟🌟🌟

the food was delicious and the staff has friendly nature

Aki service was good and they are greeting customers with a warm smile

Always an Amazing food 😋 , lovely customer service

Absolutely fantastic burrito. The man behind the counter was especially nice, and I couldn’t recommend this location more. I will be coming again with friends!

In store is great but via Just Eat.. Be careful using the 'order again' function. It does NOT add the extras and the restaurant does NOT call you if the think you made a mistake.. So today I received meat and rice... Which was actually OK. I was more disgusted that I did not recieve a call to check if I wanted the same order as last time. They use the app and both they and the driver have my number. 20 seconds to give great customer service. Sadly no.

I worked for Chipotle in USA long time ago and I think I know what kind of standards and guidelines should be taken in consideration in this type of fast food restaurants. Living in Richmond is very convenient (and delicious) for us to visit Tortilla which we do regularly and I must say, today’s team made our visit nothing but extraordinary; they were working tirelessly when we entered and while we were eating, to keep the hot and cold station clean, they were very pleasant, the food was served PERFECTLY like long time ago, tables were CLEAN!!, they were giving the same polite and kind vibe to every single customer (including delivery people). I normally don’t take the time to write any kind of feedback but these two young guys (a woman with glasses and a man with curly bangs) were absolutely brilliant. Order made today 28.06.24 19:30(ish). No receipt kept.

Beware!!! Don’t buy the cheesy chipoltle sauce, avoid at all costs. It looks, smells & tastes like VOMIT. It’s horrific

Staff are friendly…. love coming into here for a late lunch after work. Chilled vibe and the staff and manager are always great

Don't understand the top-rated Google reviews for this restaurant. The burrito filling selection is very basic, LIMITED... almost non-existent. Food extremely salty...as are staff. They're very stingy and portions are small and basically just rice. Also, if you're vegetarian do NOT come here because you'll be disappointed and hungry.

Pick up time was 13:53 - Delivery time was 14:15. Took 4 min to deliver

ridiculous prices, got told I would have to pay extra for cheese sauce and guacamole just for them to drizzle the tiniest bit. paid for a large and there was no difference to the medium size. absolutely ridiculous and will not be coming here again

Jess was great, I love the food in Tortilla Richmond.

It was not a good experience for me. For 2 adults 35 pound. The meal was not delicious. It is only ordinary snack point but tasteless.

Didn't receive churros or can of coke

delivered in time and pleased to have had a price reduction (5 stamps collected)

Food was awful and mixed up my order and there was different things inside than I’ve ordered and lots of tomato’s and vegetables disgusting ….

Great food lovely staff will definitely be back!

Good food. Staff has changed and the atmosphere but staff member Aky working lunchtime while I was so helpful. Made up for everything - I hope she gets this acknowledgment.

Staff completely clueless, borderline rude. Average burrito, no depth of flavour. Many better places in Richmond to spend your hard earned money, eg poke island, bone daddies

Tortilla in Richmond has won my heart with its outstanding burrito bowls. The freshness of ingredients and the well-balanced flavors create a truly delightful dining experience. What sets Tortilla apart is not just the delicious food but also the quick service – perfect for those on the go. Whether customizing your bowl or enjoying one of their signature creations, Tortilla delivers a satisfying and efficient meal that keeps me coming back for more. A definite recommendation for burrito enthusiasts seeking a flavorful and speedy dining option in Richmond!

Really speedy delivery and yummy food!

Super friendly and kind. Came with young family and they were very helpful and patient. Ideal place post day out for quick dinner.

Such good food and lovely people. Kind to the 4 little boys we brought in. Thank you

First review I’ve ever left-Bought 3 Large Burritos, one with extra chicken. The portions were so small. This is the problem with Tortilla, you never know who the server is the size always varies. Shame, won’t order again for this reason.

I have to say the service here is always so lovely and welcoming and friendly. The food is a tad under seasoned but I think that’s to help for all palettes. The service makes me return!

It was cold and it felt really under filled. Not happy .

Didn’t receive my drinks or chips what was the point of paying for a meal

Great service and amazing food!

Really really enjoyed my meal and delivery arrived right on time. Thank you!

great place to eat! Loved it!!!

Tortilla is always amazing … specially the staff in Richmond was sooo good I always recommend

I got the tres tacos (medium) and queso fundido along with nacho chips and drinks. The tacos were so small that I could finish it in a bite. The queso fundido was in a small dessert bowl and was cream cheese with chorizo bits. I also had a quesadilla which was nice and the portion was about bigger. Didn’t like the food portions at all and the taste was ok, but not worth the price. The drinks were horrible canned drinks. The staff was good and atmosphere was amazing but I wouldn’t come here again.

They don’t allow their delivery partners to use their toilet. Unacceptable 😡😡

Best customer service you can get. Always happy to be there, shame that I have to leave them moving to different city shortly.

Delivered a small burrito instead of large. Has happened twice now from here.

Burgers are really good, would recommend. The chicken strips are very good too! Friendly service and great food

For a start this is not Mexican nor anything close to what you'd find in California. Here's what I liked: • Reasonably clean restaurant • Food seems fresh Here (we go with) what I didn't like: • Unfriendly, indifferent service • Food not seasoned well nor particularly tasty • Very small portion sizes • VERY mean with the avocado guac scoop! • Poor value for money • Cold restaurant dining area Overall not a particularly inviting set up. It will be interesting to see if it stands the test of time when others locally have been and gone. Do I recommend going? NO unless you're really hungry Will I go again? NO Was it good value? ABSOLUTELY NOT Price point: $$

The 3 soft tacos 🌮 were very nice, but cold 🥶, corn 🌽 fritters with chipotle sauce or sour cream delicious, again the flavours spot on but cold, that's why I am giving 3 stars as I don't like cold food, when it should be hot.

Fast as advertised. Cold cans arrived on top of burritos though - leaving dents in food and bringing the temperature down too. Overall fine though!

Friendly staff and excellent burrito meal. I would recommend adding the chorizo! Directly opposite Richmond station so excellent transport links.

Great food. Love the quac. Thanks to Aky and the whole team for the lovely food.

brill food with quick and easy service

Jess was so friendly and helpful she made our day!

costumer service is PERFECT!!!! they are very helpful and kind highly recommend

Great place, great food, Archie and Da Silva was especially awesome!

very friendly service from diogo. nice food.

Fast food, food was OK, I've had better, onions could do with being cut smaller and cooked longer.

Very delicious Mexican foods 🌮🌯🍻 I liked it food and place 👍🏻

You can park in ‘Old deer car park’ to get here or via train Richmond station is right opposite to this place. We enjoy visiting Tortilla in Kingston. Today while shopping came across this branch in Richmond with all the colourful balloons 🎈..turned out they were celebrating their birthday and had buy one get one free offer on burritos so we went in to have some 🌯 . More than usual crowd and could feel the stress among staff but they tried their best to keep cool. Specially the cashier lady was polite and helpful. I tried their soya burrito with black bean, tomato rice and salsa instead of usual chicken as I wanted vegetarian option, it was surprisingly delicious. I recommend it if you are looking for vegan or vegetarian option here.

The chicken bowl ALWAYS hits the spot. Fresh ingredients and super filling. 10/10

Had a delicious salad bowl. Will definitely come back!

I've just had a vegetarian burrito and my friend has tacos. The food was OK at a decent price. The place looks clean and has a nice quiet atmosphere.

Food was average. Rice was hard in places.

I’ve ordered from tortilla many time ! First time with just eat and I’ve been given a bite sized meal ! Shocking

Nice Place to eat your Lunch ❤️

Jess was just the best! Thanks for the great service xx

Jess was amazing, very attentive and was very helpful with any issues. Fast with great customer service !!! 100/10 for her 🎉

Great place to pick up a burrito.

It is your standard mexican food place, nothing exceptional. I like the possibility to customise the food a lot. Very expensive for what you get.

Good and big servings! Love it!

Absolutely great place to eat. However I got there at 11 o’clock as they advertise on the timer open and I was greeted at 11:45 by a man claiming that the chef was not in and that they wouldn’t be open till later on in the afternoon. I find this absolutely shocking and expect whoever the chef is to be fired, Clearly the chef doesn’t care about their job. I won’t be coming back to this chain as you have already proven that the customer service is awful.