Kfc in City of London, Westminster

Came here today waited 25 minutes for food 3 staff taking orders 2 in kitchen and 1 serving. Manager called to one angry lady he just said sorry and sneaked back into his office, 1 guy missed 2 trains waiting abd sone people behind us got their orders in 3 minutes. Total shambles I demanded to cancel and get a refund and the guy just looked at me with a blank stare. Never going back.

Absolutely awful. Most of the menu was not available. No condiments no serviettes and an abrupt manager trying to sell condiments rather than the usually freely available. Think this was my worst ever experience of my life while eating out. Totally unsatisfactory and avoid this awful place

I am writing as a loyal customer, and a frequent visitor to your business, and your team at London Victoria Train Station.  I have just had the most unpleasant and infuriating experience of all my years visiting your store.  On this exact moment, date, last week, a Sunday, 27th February 2023, at 16:04, I have purchased, after carefully planned and utilised my offer through the KFC App, for a 10 Pieces Family Bucket with a Student Discount of a Free Snack Box. It supposedly also comprised 4 Fries, and 2 Large Gravy, priced at £14.99, I have received none of these items. I have received a Coleslaw, 2 Fries, and an unknown number of Hot Wings, likely to be ranging from 8-10 in a half-empty normal-size bucket.  Having trusted your service and skilled employee, I made no attempt to confirm the item before leaving the store. I only discovered these, after I boarded the train, and arrived at home in Norwich that night, disappointed. Seeing there was no way to return and to exchange, I thus took a photo, and kept my receipts, believing the last time I checked was sufficient evidence to prove my purchase, and hoping to return on my next visit to the London Victoria train station. Today, on Sunday, the 5th of March, 2023, at 15:05. I understand the lapse of time, however due to insurmountable reasons I wasn't able to visit London Victoria physically until today. I was planning to speak with a member of staff, and simply explained what happened, not looking for a refund, not looking for an explanation, but a reasonable compensation. What could have been resolved simply a situation now later deteriorated by the extremely hostile, defensive and uncooperating members of staff of yours.  My reasons are, I have received faulty service and goods, and come in with patience and open mind, with sufficient and valid proof, seeking service to be put right like any customer, was branded by your employees for lying and being unreasonable, and that your mistake at providing service is no longer acknowledged and accepted.  What's worse, two of your members of staff, teaming up with each other against me, making me appearing to make a scene in the queue, not only refuse to accept the receipt, refuse to accept the photographic evidence, refuse to accept the reasoning, and refuse to accept any mistakes, but also unbelievably, firstly let me waited for 25 minutes before even engaging in a conversation with me, then spent 20 minutes to reject any of my request for explanation and compensation, then finally starting to turn me away and ask me who is at this stage helpless and unable to fathom the situation, to contact the customer service, furthermore, refuse to give me their full names and job titles. From what I can gather is a piece of paper sellotaped onto a name badge, states Neeraj(male, dark and curly hair, bearded, in black T-shirt; and Cherry, female, dark hair, in white and blue striped shirt). I only want to gather the necessary information and be accurate.  Apparently, I am crazy and unreasonable, to return after a whole week, wasting 45 minutes of my life, with a fake picture and a fake/outdated receipt, unjustly demanding, with an excuse and proofs apparently no longer accepted as evidence for consumer rights, and arguing for a low sum of £10 worth food. I simply cannot imagine anyone would conduct themselves in this way.  That I am unable to return the next day due to living in a different city is not a valid reason nor is their concern. That unless I purchased through the Takeaway apps, I don't have a say in the matter. That I have been lying for what I have received. That they simply have no way, no means, no idea, and no intention to deal with me at all.  It also comes as a shock, that a photographic evidence, with a genuine and simple reason, and a receipt is no longer valid to argue for consumer rights.  What a simple situation could have been resolved by a simple acknowledgement, an explanation, and any form of compensation based on a gesture of good will, now turned to such an incredible and infuriating situation. A customer can no longer ask to receive his service and purchase? Are receipts no longer a sufficient proof of evidence, and no such thing as a consumer right.   I do apologise for this small matter has been blown out of proportion, a merely £14.99 worth of order, however it is now a much big issue, I am determined to defend my consumer right, and seeking acknowledgement for the bad customer service and treatment I have received. If you are able to deal with this case or able to pass on to the appropriate personnel, my original request is insufficient to quench my thirst now.

I ate here out of necessity yesterday lunch time and have regretted it since. I have spent the day in the toilet and will be reporting this site to the EHO as i suspect the level of health and hygiene needs to be assessed.

Called in between trains for a three piece large meal at over £7. The lady taking the order was pleasant, but the person who served it refused me a sachet of sauce, with a rude grunt.

El personal de esta sucursal de KFC necesita una nueva capacitación en servicio al cliente con urgencia. Le están dando a la marca KFC una muy mala imagen. Son muy groseros y poco serios con el trabajo. Luchar contra los clientes la mayor parte del tiempo. Las órdenes apenas se toman correctamente. El gerente nunca está cerca para quejarse. Motivo por el que el personal solo hace lo que quiere con los clientes. No hay disciplina en absoluto. Nunca iré allí o se lo recomendaría a nadie otra vez. Gracias a Dios hay un Macdonald al lado

Not the best KFC, Staff not the politest, No Bacon availiable but suspect its due to the staffs faith, Took ages for the food to arrive, then it was luke warm.Date label on the beans pot was misleading, 19OCT2013 were the beans 6 years out of date?

Visto algunos comentarios negativos sobre este KFC, pero debo decir que cuando visitamos el servicio fue bastante bueno y que en el temporizador de la pantalla de pedido, nuestra comida se entregó justo después de 6 minutos de haber realizado el pedido, lo cual me pareció aceptable. familiarizados con los KFC en los EE. UU. había una opción de Mash ahora en el menú, que es una buena adición, ya que falta el bizcocho que se ofrece en los EE. UU.

Smallest portion of the driest chips i have ever been served at a kfc. No wet wipes or the standard salt sachet. Also, 2weeks ago when i visited, they had no ketchup and didn’t advise when ordering; was only told at collection of order. Awful!

炸雞味道確實很不錯喔 服務態度有待提高 點餐時說不要冰 結果給我帶冰的飲料 我申明後白人點餐員說我沒有說 取餐時要求要沾醬遭到一名非裔女職員的直接拒絕 態度很差

C'est cher et niveau gout plus fade que ceux de France, après ça dépend des gouts de chacun ;-) Les morceaux de poulets sont surprenants...avec des parties de poulet que j'ai pas l'habitude de voir!!!( commandé des "pieces" )Vraiment à faire en dépannage, bien placé dans le centre co.

¡No trates de comer allí! ¡Cosas de basura! Comida ordenada, pagada por ella, espera 30 minutos y luego se le informa que la orden no está en el sistema! Me pidieron que reconozca al operador que tomó mi pedido, y se marchó diciendo que no él tomó el pedido. Solicitando un reembolso, y dicen "no hacemos reembolsos, estamos muy ocupados en el lugar que tiene que esperar hasta que solucionemos este pedido y esperemos de nuevo su turno (otros 45 minutos) ¡Finalmente administre un reembolso pero fueron muy groseros!

點餐的工作人員很nice地等我們決定要點什麼,備餐的工作同仁服務態度很隨性,完全不理會我問話現場用餐座位很多,且規劃良好,讓人用餐不會擁擠.

Is it me or are the portions in many establishments getting smaller? I've had bags of crisps with more potatoes in them than in the portion of chips with my meal at this K.F.C.

The KFC located in Victoria Train Station food hall. The staff were slap-dash, no eye contact nor friendly in the slightest. The food was standard as you’d expect. No napkin or KFC wet wipe given and when I asked it was an effort for staff.

Famosi per il pollo abbiamo ordinato pollo fritto. Danno 6 pezzi o dodici pezzi noi in 3 abbiamo preso 3 porzioni da 6 ma viste le dimensioni di questi 6 pezzi era sufficiente una porzione da 12 per tutti ie tre. Pollo decente ma unto in maniera eccessiva. Gli inservienti molto confusionari alla cassa ci ha battuto 3 patate fritte per ciascuno! Patatine di scarsa qualità . Spazzatura colma nessuno a pulire cestino e tavoli . Insomma mi aspettavo molto di più da questo fast food assai reclamato .

Puedo decir honestamente que este es el peor kfc en el que he estado. El servicio era lento (tanto para comida rápida) sin salsa en mi zinger, que literalmente se cayó cuando intenté salir de la bolsa. Las patatas fritas eran pasada. Las mesas estaban sucias me hubiese ido a otro lugar para comer

De este particular KFC ubicado en el hall de la comida de la Estación Victoria de Londres. Tuvimos 45 minutos antes de nuestro tren era salir, así que pensé que tenía un montón de tiempo para comer un bocado. Cómo equivocada hemos estado. Pedir y esperar en la cola para la comida. 10 minutos más tarde, todavía estaban esperando, así que pedí cortésmente donde estaba nuestra comida - un miembro de personal muy desagradable respondió con una toc y dijo espera en pollo y se fue. De nuevo después de 10 minutos le pedimos saber tiempo conseguir corta para nuestro tren y de nuevo conseguimos una toc - nos preguntó cuánto tiempo el pollo sería y dieron una respuesta Grosero y brusco de 7 minutos. Finalmente recibimos el pedido sólo para descubrir que estaba equivocado! ! ! ! ! ! ! ! Nos dijeron que el miembro del personal que luego decidimos probar y empezar un argumento diciendo que nunca. Sabiendo que estábamos en este punto tan corto de tiempo y no sería capaz de comer, pedimos que nos cambiaran y tome la comida lejos de nuevo la respuesta fue grosero y me informaron que no tenían bolsas para llevar. También que no había servilletas, todo el lugar estaba sucio y tenía pésimo. Las mesas estaban absolutamente asquerosamente sucio y la planta. Al final tuvimos que colocar nuestro KFC de la bandeja directamente en mi mochila debido a la falta de bolsas de comida para llevar. No fui el único quejándose - Muchas personas preguntar cómo puede no tienen bolsas, servilletas, hielo para las bebidas, no hay hamburguesas! ! ! ! ! ! ! ! ! ! Hicimos nuestro tren con minutos libres y muy muy estresada. Lo que debería haber sido un poco relajado rápido a comer antes de coger nuestro tren terminó en nuestro peor viaje a una tienda kfc que hemos tenido. Evitar! ! ! ! ! ! ! ! ! !

Mi esposo y yo no habíamos comido todo el día debido a que estábamos de excursión por Londres, y decidimos comprar algo de KFC en nuestro camino de regreso a Bromley a la hora pico. Gran error. Esta ubicación está arriba, en el patio de comidas de la estación Victoria. Eran las 5:30 PM y uno pensaría que el personal estaría listo para la prisa. Eran 15 personas en la cola, pagamos por nuestra comida, esperamos nueve minutos después de lo cual ningún pollo había sido cocinado o preparado, así que le pedimos que nos devolviera el dinero y nos fuimos a otro lugar. El lugar está desorganizado, nadie había preparado la cantidad correcta de pollo necesaria para alimentar a la cantidad de gente que llegaba a esa hora de la noche. Decepcionante.

Un lugar barato para comer en una zona donde hay un montón de restaurantes caros. Algunos de los empleados no hablan inglés muy bien y mi pedido fue mezclado hasta dos veces, pero ser paciente con ellos y lo encontrará en la final, sólo está tratando de hacer su trabajo.

Possibly the worst KFC on the planet, with uninterested staff to unclean dining area`s and slow service, a poor experience, not recommended. This is lacking from a traditional KFC and a visit here is bound to dissapoint. A real let down, just don`t.

ロンドンではあまりメジャーじゃない印象だけど、たまにチキンが食べたくなった時に訪れます。味は世界中どこでも同じなので、安心です。

Quando em Londres queremos ver muito em pouco tempo.

Vi åt kycklingburgar meal där burgarna var ljumna och pommes frites lite mjuk. Miljön var typ snabbmat med ungdomars som åkte skateboard runt borden.

Presi dalla voglia di provare i prodotti offerti da questo famoso marchio, abbiamo deciso appena arrivati a Victoria station di...

About the same as most places in the world we had KFC. Great to know what to expect. Reasonable price comparable to Canadian dollars

Mejor servicio esta vez han cambiado el sistema de colas, que era más rápido, pero tuve que volver para salsas, que ya había pagado. Parece ser que los filetes de pollo para cocinar rápido, así que al menos preparado y no es la primera vez, su nuestro KFC no volveré de nuevo por un tiempo.

En el patio de comidas de arriba en la estación Victoria este outlet está revuelta con otras cadenas de comida rápida saben bien. Por lo tanto un montón de opciones. Sin embargo KFC es al menos reconocible como verdadera comida! Me gustaría un pollo a la parrilla en lugar de fritos opción un día.

The food court was packed so the queues were long, but it seemed to move at an reasonable rate. The food was no better or worse than I've had at other KFC's worldwide, so no complaints.

VERY slow service although there are a lot of employees. They seem more interested in chatting and looking at customers than to serve.Tables are not cleaned and the floor is dirty.

una carasteristica de esta franquicia es que todo es pollo, hamburguesas de pollo, trosos de pollo, alitas, muslos, etc... habia trozos picantes y trozos normales, combox con patatas , hay alguna cosa para elegir , pero ten cuidado sino quieres picante no lo vayas a pedir, porque pica de verdad . El pollo es el re de kfc .

Lekkere chicken wings gegeten met diverse smaken. Een echte aanrader voor een snelle bite of een maaltijd.

Yes I know - you can't expect fine dinning in KFC, but what we have received was the WORST fast food ever! Chicken had a lot of fat on tempura, french fries were not only almost cold was also badly made. Good that pepsi was there served in a bottle.

Comer con adolescentes siempre es un desafío, por eso en KFC tiene asegurada una sonrisa de sus hijos...

I really understand, that they have lots of customers in line our back, but if girl speaks so fast, that i could not understand what she mean something is very wrong. It was our firs and last time in KFC Victoria station.

Siamo finiti in questo fast-food dopo che ci eravamo quasi persi all'uscita della stazione di Victoria.. ottime alette, prezzo inferiore rispetto ad altri fast food

Quick service, hot food, tasty and clean place to sit and eat - just what we needed when grabbing a bite before rushing off to get our coach home

Restaurante para quem quer economizar e para quem não quer perder tempo em restaurantes!! Simples!!!

Garantia de comer bem (muito), gastando pouco e com variedade, bom atendimento e excelentes localizações.

The service at this particular KFC is always incredibly slow, the queue is always huge in the evening. That's because there's only ever about two or three servers on duty. They close the tables earlier than they stop selling food, so you have to find somewhere else to sit. By the time you get the chicken it's barely warm. Quicker to get chicken from McDonalds next door.

Pratico, bem perto da estacao Victoria de Londres. Para quem esta com pressa e quer comer um frango. So comprar o balde e aproveitar.

Este local esta muy bien ubicado cerca de la Estacion Victoria, sobre la camida no hay mucho que agregar solo que es excelente como en todas las sucursales

one cant tell what it will taste like if the names are exotic kindnot familiar to usso we ended up with some buritto which had a filling of partially boiled rice, sauce and some chicken...they said it would have spice but i guess there were just sauces in therebut just couldnt have more than two bites

Good quality food just like any other KFC. However, no veg item is avble so if you are a vegetarian, there is nothing avble for you.

KFC is the nice place to hang around but its really difficult to find VEG item but if you are the nonveg lover its really the good place.

Lo que destaco de este local es su ubicación, lo encontramos justo a la hora de almozar. Su comida es rica y es una opcion economica.

For a cheap and fast lunch we went to KFC at Victoria Place. The service was OK. For one of the menu meals the girl offered to swap gravy for corn, so we could eat less greasy (well, at least a bit less). Kids like the food, so it worked out.

Muy buena experiencia, entramos a comer algo rapido al paso. Los precios son bastantes economicos lo que lo hace una muy buena opcion para comer.

Entre as esperas por alguma movimentação no Palácio da Rainha e dos guardas da rainha: vale a pena dar um pulo nessa loja do KFC. Detalhe: de longe é a mais barata entre as lojas que vendem comida na região. Gasta-se até três vezes menos que nos concorrentes. Ou seja: para quem quer economizar e não se importa em comer fast food é uma opção de primeira, sem falar com o padrão KFC de quase todo o Mundo.

Dopo New York, Londra... famoso per le sue alette di pollo (fritte) in varie versioni, buone e per una volta fattibili.

Como todos os restaurantes da rede, é a garantia de uma uma comida gostosa, próprias da marca. Ainda mais em Londres.

Very greasy chicken, but fresh. Don't expect the cole slaw to be anything like their great cole slaw they serve in the U.S. It's real mayonaisey, and just gooey, and not good at all. Very fattening for no reason, and comes in some kind of industrialized container, where it looks like it was made weeks ago, with lots of preservatives. Friendly service, but no ice available for drinks.

Viajamos próximo à Copa no Brasil. Tinha uma promoção 'sabores do Rio' que pedimos. Quando provamos os sabores que apresentavam, tinha um barbuecue mais doce que o normal e um feijão ultra doce. Nunca comi feijão doce no Rio, mas os londrinos acham que isso é sabor do Rio...

É uma comida até gostosa quando se está com fome, mas sinceramente acho meio nojento a forma como é preparado.

ótimo fast food, com comida gostosa e barata... o melhor entre os fast food da cidade, rapido e bom atendimento