Kfc in Renfrewshire

Worst customer service ever in any fast food restaurant will never be back at that branch just utter rude young staff that do NOT care or have any basic customer service skills especially the male team. Unhelpful in every way more interested in uber eats than customers that are willing to come to the restaurant and wait to order the restaurant is not clean food all over floor under tables and top of tables bins overflowing what a lazy team in that restaurant all I say where is the managers on duty if there is one priorities on training the kids that’s running it at the weekends basic customer service skills and restaurant hygiene standards.

I haven’t received my order even although it saying it has been delivered

Absolutely shocking. Received completely the wrong order, not a single thing in it we asked for. Had to order from somewhere else, stay clear

food arrived late and was completely cold, and items were missing as well

food arrived cold not in a food carrier. delivery time kept changing and the delivery driver was rude but you refused our refund

Delivery time said 15-30 mins and came over an hour later. Food was then cold when arrived

Just bags nonsense food, will not recommend for anyone

Food was freezing cold. Burger fell out of the box in the bag all deconstructed.

half my food was missing after spending £50 on food..... dont order from here

No heating working indoors which was very bad

Item didn’t arrive can’t get in contact with the restaurant the phones just ringing out

nice and helpful good service

Freezing cold food wrong items sent happens every single time I order from this place.

Food was as expected but had to wait in the carpark for ages for them to just bring 3 chicken burgers. Also put it in a bag so small the top burger nearly fell out multiple times when my daughter was holding it whilst we took it home. Just put the bloody thing in a decent sized bag for for purpose. It’s not difficult 😝

chicken was really dry and over cooked

driver never came he said he delivered it

unfortunately we were missing our 8 Hot wings from our order.

food was cold. No heat in it at all

Ordered our meals and they came quite quickly. The chicken was only Luke warm although chips were hot. All round our table required to be swept. I am afraid it was not up to usual KFC standards!

The food was absolutly freezing when it arrived however driver was bang on time so must have been cold to start with

Receipt code is 081110914244006. There should be another box of 10 spicy chicken, but despite me repeating the order it was never put through. I guess I'm only getting the cold soggy fries then. Four portions of fries but only three mains... pretty easy problem solving that something might not be correct. I can now understand why it was so quiet on a Saturday dinner time.

didn't deliver two meals. it's not rocket science

Gutted. I checked the app first to see an ETA. Placed my order then requested my lunch break. ETA just kept moving further and further back. I tried so many times to cancel but the app wouldn’t let me. Food finally arrived (after I had to restart work) and it was cold. Shocking service

Order was one meal short. Contacted through the app asking for refund of missing item. Never received refund. Poor show won’t be using again

Worst KFC in Scotland. If you want food poisoning this is the place!! The cleanliness of the store is disgusting the tables, seats and floors covered in bits of chicken and fries that have just been left even though the place is empty and staff are doing nothing. The Fries are freezing and are uncooked, drinks are flat and staff are so rude and unfriendly. Had a spicy meal and had no drink even though I paid for it as it was flat and when I returned it they said there was nothing they could do shocking!!

My daughter and I never eat McDonalds, Burger King, KFC is always our first choice. I do expect to pay a bit more, but my take is you pay for quality 💯 We normally eat in the restaurants in East Kilbride which are absolutely fantastic. Today we visit the restaurant not inside the Braehead shopping centre, the one on the perimeter between there and Renfrew, and I was absolutely horrified with our experience! On hindsight, we should have walked away when we were searching the restaurant for a clean table, incidentally my daughter and I were the only two in the restaurant. Ordered food on the online stations, food was quick to be served, but that was the only positive thing. Chips were cold, my daughters popcorn chicken was cold, the soft drinks were flat and tasted of syrup, I took our tray back and complained about these things and the female, who I believe was the manager was apologetic and put her fingers on our “cold food” and said “yes they are cold, I’ll give you fresh items” we were left with part of our meals, no chips, and despite pouring replacement drinks, still flat, tasting like syrup! She offered bottled water????? I’m sorry after spending just under £18.00 for 2 meals, food, service, venue was absolutely shocking! There was absolutely no apology from Manager for this awful experience, hugely disappointing!!!

So my bad experience with this branch of KFC is not the first time, I have had bas experience even attending the place and trying to order food was almost impossible because of their bad communication skills staff to manger are all as bad as each other, always missing items is there common issue once again (this time you forgot my extra recipe chicken) I asked for beans as sides and you sent me gravy either have an eye for detail or an eye to find another job

Was meant to be 12:55 arrived at 13:15 and it’s totally freezing. also i asked for NO wing or Rib yip you guessed it i got a wing, just put it all in Air fryer to heart it up. Wont be ordering a KFC for a delivery again.

Order said it’s been delivered but haven’t received it!!!

If you enjoy cold food get your delivery from here

TBF, pretty much what everyone else has said. Chips were freezing, burger was cold and looked undercooked. Genuinely a rank experience lol The feedback is consistent, they clearly know the issues and haven't bothered to address them.

This particular kfc every single time get the order wrong. Always something missing from the order. The worst kfc branch there is.

Delivery driver could not find us as usual then when he eventually found us my wife’s meal was missing from the order. Tried phoning KFC but no answer.

Nothing pleasantly surprising. Same old thing, fill your tummy with chicken and 🍟

The fillet tower burger was burnt and very very dry won’t be ordering again from there

I like the place and so-called atmosphere for one reason only, it's always quiet, most of the time empty. Low score for service due to the fact of serving cold chips and missing food in the order. Fine if place would be busy, but me and my 2 sons have been the only clients.

Thanks for everything my meal was perfect thanks

Disappointed with the chicken I got, it was chewy and tough, fries are fantastic.

one thing missing from order and still no reply to email to justeat .....disappointed ad always good service from them

The chips were cold and an entire meal and one side was missing so one of us had no food at all. Lousy service.

Really nice staff but even though I ordered a dozen banquet meals there was no way they could switch the drinks for 3 large bottles so I could take them toy work in the car. It's a fast food place so there's no atmosphere, but it was very clean.

They're were items missing from my meal. Therefore I have paid for a service I haven't got.

Sweet Chilli Dipped Bites missing from order

Over hour and half late with items missing!

Delivery quick food piping hot gr8 service

the chips were freezing the chicken drumstick smelled and tasted disgusting.

One of the worst KFC experiences I've had, fries were cold and raw, chicken was dry and let's not mention how depressed the staff are, not a smile to be seen. I know this is a minimum wage job but come on... antidepressants are there for a reason, they work more than your staff does

Our meal arrived and n time it was delicious and hot . 5 star

Went here 9th May for lunch , chips were cold and soggy , chicken was mega dry, place was empty think the chicken had been lying since the place opened , and 10quid for a mighty bucket , last time I was in kfc it was 7 quid i wont be back , sort it out kfc

The service was good, but the food was awful. Costs too much for not enough. Never again

Driver was speedy and courteous

Did not receive my charger sauce

The delivery person turned up with it in Aldi carry bag food was frozen got no refund or anything

Chicken was dry, chips were cold and soggy. No drumsticks😩

Great location just off M8 motorway at hilllington. Friendly staff. No parking issues.

I didn't receive my order which said it was dispatched yesterday and had to re-order

ordered at 18.50 still waiting on my delivery

lettuce in burgers when advised not to be

Unfortunately my delivery was about 30 mins after the suggested delivery time window, my food was also cold. Quite disappointing, I usually use UberEats. However they didn’t have any couriers nearby to my desired restaurant. I hope this can be rectified. Thanks

OK been back a few times, always quite and no wonder they look surprised when you go in. Never ever have hot drinks. You know what you will get, consistent quality average service. Extremely uncomfortable seats.

Fries soggy & lukewarm. chicken the same. Staff not great either. Served by someone wearing a pride t-shirt that looked not far off buying the blue hairdye. Take pride in your work first!

Food only just delivered at 12:32 not 12:06 as per the app. Driver got lost several times, not able to speak English, I had to share my location with him privately and still took him another 20 minutes to find me. Food is cold now not to mention I'm frozen from standing outside in rain and waiting for the driver to show up. Really unhappy.

All food cold and horrible unexpected seasoning on chips overloaded in places making chips inedible

Food was great but didn't receive my drink

Late cold missing stuff 3 very unhappy children thanks

I want some sort of refund. This chicken is unacceptable

Food arrived stone cold and also had a missing item

Love you guys in kfc! Absolute legends

Rice was only one table spoon on both tub.

Wasn't busy when I went, food was fast and edible. Good staff.

I love this kfc the staff are the best!

Missing items, refund now taking 5-7 days, no offer of delivering my lunch to me

Didn’t get my drink foods cold

My order wasn’t complete as I did not receive my 7up. Absolute garbage for the price!

Never received. Driver marked as delivered. Standing at my door and no car drove past

Missing items, and partly wrong order

All the people that contributed to me getting my food were amazing!

Did not get my order as drove away disgusted with the lack of service, no customers at the drive through and still told to wait and wait bunch of lazy people work here I'd sack the lot of them KFC do nothing and you will have no customers left work shy is an understatement with that incompetent lot

1of the worst KFC I have ever had the misfortune to use very lazy and incompetent people that work here, seriously would train them to do their job, awful absolutely awful.

Food was cold and missing items.

Ordered the dipping boneless feast, there was no large popcorn chicken included. Ordered a can of juice, no can delivered. Disappointed ☹️

Food was not good, dripping with oil yet turned up stone cold. The hot wings and mini fillets were tiny, around half of what they usually are. KFC is a go to and i dont usually mind the higher price, but this quality will not have me returning for more orders.

Not impressed with there quality the chips were soggy and cold and there was missing food

Chips were freezing and I ordered many sauces and corn on the cobb and it diddent show up on my order

Missing my wrap and my Tango can. Chips were actually edible though

Last time I order from kfc driver was 30 minutes late came to my door food was cold went to hand it to me paper bag burst the gravy and beans spilled all over my floor he apologised but so I excepted them went to eat my food and it was stone cold not happy at all with this service

Liam the manager is definitely on the register. His hard drive requires searching. 🤮🤢

Not happy with delivery atol!! Left on doorstep to be cold no chap at door!! Burger no lettuce or sauce on it!!

Chicken was fine but chips were soggy and the dips which were part of the boneless feast were missing 😕

no complaints very quiet so fresh food fast service. restaurant was very clean

My boyfriend ordered and paid on the app to use the code at the drive through for quickness, unfortunately I was sat in the drive through for more than 25 minutes as well as a couple more vehicles. When I eventually got to the window to give my code I was told to wait, this ended up being a 5 minutes. I understand places get busy spells at certain times of the day, but 25 minutes is ridiculous for drive through, especially when the drive through option is for quickness and convenience at a fast food restaurant. Sadly this isn’t the first time I’ve waited a while at this drive through but it was the longest by a substantial amount. If I knew it would’ve taken almost half an hour I wouldn’t have bothered.

Everything was great, except the fries. Nobody can deliver fries.

great delivery but missing some things I ordered which was disappointing

My food hasn't been delivered and at the time of writing this it is now 2 hours and 15 minutes after i placed my order. When will my refund be processed!?

Only issue is driver shows the food and drink on freezing cold step and sat in his car very poor that don’t hand it in or wait around all for me to open the door

Service was terrible tonight I ordered four sauces got zero. I ordered mash potato and got given gravy instead which went to waste as I hate gravy. I also got given a pot of beans that had clearly been sitting out all day as it was freezing and tasted funny. I also was meant to get given 3 bits of chicken in my order only got 1 bit. My food was also delivered 20 minutes late absolutely shocking service!

the new season on the fries is phenomenal!! the chicken was so juicy and was falling off the bone!

Food was freezing and no sauce in burger.

Missing Chips x 2 and Popcorn Chicken, Temp of food was slightly cold..

The toilets were vile, and the food was average