Kfc in Renfrewshire

The speed and service through the drive thru was really good and the food was super fresh and tasty.

So where do I start .First of all went in to KFC hillington today with my son for something to eat. On sitting down at the table facing out of the window to the drive through. We were laughing at a young KFC worker boy walking backwards blowing kisses towards the drive through window the almost right behind him was a KFC worker girl however she did not look to be happy at his gestures so not sure if he was harassing her or having a laugh. Anyway we were sitting eating our meal and I had almost finished my milkshake which was a milky bar milkshake so white milkshake and white chocolate as I say almost finished my shake and I noticed a small black thing on the side of my cup so took it out with my finger and went up to the counter I looked in the cup and noticed another small black thing in the cup .I got to the counter to be approached by the young BOY that was in the drive through and he says what's happening mate so I just looked at him then told him about the two black things in my milkshake and without even looking at any of the black things he says it's oreo so I said it's like dirt and he says it's oreo I'm telling you then said oreo is a biscuit and I said I know what oreo is then he starts getting aggressive so I asked him to watch his attitude in front of my son and he says I don't care next thing he starts saying to other staff that I was implying he was daft and started to get verbally abusive shouting and swearing and was told by a member of staff to be quiet and go in the back and refused to do this then I asked to speak to the manager so when he came out I explained to him about the two black things in my cup to be told again that it was oreo without checking it. Then the boy comes from the back challenging to fight and returns to the back however started to give me the aggressive stares through the hot plate. I asked the manager for head offices phone number and the BOYS number which he took ages to do then comes back and has only gave me a number for head office which I was asked on the phone on an automated service to put complaints in writing or an email so just draughted an email of to head office. The other issue today was that we moved from three tables to get a table that wasn't clean but wasn't filthy however the floor was filthy all over the sit in area and the place had about three tables in use so wasn't busy but loads of staff standing around doing nothing .also when the boy came in from the drive through area where he was possibly putting out the rubbish when he entered the kitchen he never washed his hands he just started working with food. So in my honest opinion folks AVOID AVOID AVOID THIS PLACE LIKE THE PLAGUE if you want somewhere to eat try bugger king hillington it is spotless and staff are very polite.

Fries were very cold and soggy and gravy was cold and coleslaw warm … delivery time was good no complaints… but the quality of food not up to the standards of KFC

Food and drink missing from order order cold sauces not delivered and no answer from kfc waste of money

Good food and good dilvery time

payed for 5 mayo and only got 1 what my ment to do with 1 when a order it to go worh 20 wings

Good not that warm. Watched on tracking. Went long way here. A man of no words.

chicken was at least three hours old, over cooked and basicly not very nice

I ordered gravy and got mashed potatoes

Food arrived cold waited over 1hr 30 minutes times changed for an hour and arrived freezing think it was delivered by bike poor service

nothing what we ordered we got and driver just said well that's what they gave me and left

The food was freezing when arrived

Food was very warm, even the chips!

No one ever answer that phone, why do you have a phone number if you never pick up?!

Requested 3:30 delivery but arrived lateChips were cold. Kids meal had no pineapple and chips instead of the corn. First and last time I’ll order KFC

The food in this KFC has gotten so much better during the day throughout the week , I have visited at night time also but the food is well below par compared to during the day. Unsure how it is possible ? But whatever you guys are doing during the day please keep it up as I now look forward to coming to this branch for lunch or just a quick snack

food cold also not neatly placed and packed.

Arrived cold, chips were uneatable

Visited KFC drive through in Feb'25. This was my first visit here, so I can not make references to before today. All of the notices on approach to the drive-through order point were empty, so I found it was difficult to decide what was on offer to eat. The guy on the service point was very good and offered up some suggestions which I decided to go for. I did not wish for a drink, but the staff member advised me to purchase the meal as it was cheaper than ordering separately, and he offered food in substitute to the drink. This was kindly welcomed. I had the chicken wrap with sweet chilli sauce and pepper chips. The food was cooked well and retained a good level of heat. Swift, courteous, and helpful service today, and I'd be happy to return again.

My family went there on the 25th of Jan 25 Believing we can take our time only to find a letter a month later a parking fine for staying longer than an a hour the place was quiet car park empty def won't go back

My food was late and freezing cold

Whoever was working today 1/2/25 on a busy Saturday in braehead successfully did their job correctly! The burger was hot, tasted excellent and for once not a complete landslide inside the box (thanks driver). The braehead store is the best for ordering from. Well done team! 🌟

Food was as expected but had to wait in the carpark for ages for them to just bring 3 chicken burgers. Also put it in a bag so small the top burger nearly fell out multiple times when my daughter was holding it whilst we took it home. Just put the bloody thing in a decent sized bag suitable for purpose. It’s not difficult 😝

It is telling me my food has been delivered and it hasnt can u fix this please

paid £35 and all we got is 2 wraps, and chips. will be requesting a refund. very displeased and disappointed. won't be ordering again.

I use this particular KFC regularly, it's a KFC it does it's job, not the best one I've used, but by no means the worst either.

We had a regular chicken popcorn missing from our order

Hi I was meant to get a 3pc boneless meal but I accidentally bought the 3pc colonel meal so I was devastated about it so thanks a lot

Family excited about our KFC meal to be delivered extremely late cold food is very disappointing..

Not happy ordered beans but got gravy

So so so so slow one guy serving at the counter and he was serving at the drive through aswell. Waited 20 mins thought this was ment to be fast food?????? And as for the staff they just weren't interested even had to tell them twice part of my order was missing. The reply I got was yeah your right then went away unbelievable.

I think was on time as it doesn’t give a time only that its being prepared then chap at door but really getting annoyed with deliveries in general now again no bottle juice meant as part of meal and after contact told be up to 7 days to review ?? Just give me my full order or better still go get my missing drink and re deliver like they used to do

Worst customer service, waited 30 minutes & still didn't get my order so had to get my money back, won't be back

Order was correct. When ordering from McDonald’s there are always missing items. Go KfC!!

Ordered a boneless banquet. Wrong order delivered. & cold to touch. Requested a refund.

Paid £60 and didn't even receive half of my order. Not the 1st time from this KFC

order never arrived absolutely rubbish service wont be eating KFC again.

Worst customer service ever in any fast food restaurant will never be back at that branch just utter rude young staff that do NOT care or have any basic customer service skills especially the male team. Unhelpful in every way more interested in uber eats than customers that are willing to come to the restaurant and wait to order the restaurant is not clean food all over floor under tables and top of tables bins overflowing what a lazy team in that restaurant all I say where is the managers on duty if there is one priorities on training the kids that’s running it at the weekends basic customer service skills and restaurant hygiene standards.

I haven’t received my order even although it saying it has been delivered

Absolutely shocking. Received completely the wrong order, not a single thing in it we asked for. Had to order from somewhere else, stay clear

food arrived late and was completely cold, and items were missing as well

Delivery time said 15-30 mins and came over an hour later. Food was then cold when arrived

food arrived cold not in a food carrier. delivery time kept changing and the delivery driver was rude but you refused our refund

Just bags nonsense food, will not recommend for anyone

Food was freezing cold. Burger fell out of the box in the bag all deconstructed.

half my food was missing after spending £50 on food..... dont order from here

No heating working indoors which was very bad

Item didn’t arrive can’t get in contact with the restaurant the phones just ringing out

nice and helpful good service

Freezing cold food wrong items sent happens every single time I order from this place.

chicken was really dry and over cooked

driver never came he said he delivered it

unfortunately we were missing our 8 Hot wings from our order.

food was cold. No heat in it at all

Ordered our meals and they came quite quickly. The chicken was only Luke warm although chips were hot. All round our table required to be swept. I am afraid it was not up to usual KFC standards!

The food was absolutly freezing when it arrived however driver was bang on time so must have been cold to start with

Receipt code is 081110914244006. There should be another box of 10 spicy chicken, but despite me repeating the order it was never put through. I guess I'm only getting the cold soggy fries then. Four portions of fries but only three mains... pretty easy problem solving that something might not be correct. I can now understand why it was so quiet on a Saturday dinner time.

didn't deliver two meals. it's not rocket science

Gutted. I checked the app first to see an ETA. Placed my order then requested my lunch break. ETA just kept moving further and further back. I tried so many times to cancel but the app wouldn’t let me. Food finally arrived (after I had to restart work) and it was cold. Shocking service

Order was one meal short. Contacted through the app asking for refund of missing item. Never received refund. Poor show won’t be using again

Worst KFC in Scotland. If you want food poisoning this is the place!! The cleanliness of the store is disgusting the tables, seats and floors covered in bits of chicken and fries that have just been left even though the place is empty and staff are doing nothing. The Fries are freezing and are uncooked, drinks are flat and staff are so rude and unfriendly. Had a spicy meal and had no drink even though I paid for it as it was flat and when I returned it they said there was nothing they could do shocking!!

My daughter and I never eat McDonalds, Burger King, KFC is always our first choice. I do expect to pay a bit more, but my take is you pay for quality 💯 We normally eat in the restaurants in East Kilbride which are absolutely fantastic. Today we visit the restaurant not inside the Braehead shopping centre, the one on the perimeter between there and Renfrew, and I was absolutely horrified with our experience! On hindsight, we should have walked away when we were searching the restaurant for a clean table, incidentally my daughter and I were the only two in the restaurant. Ordered food on the online stations, food was quick to be served, but that was the only positive thing. Chips were cold, my daughters popcorn chicken was cold, the soft drinks were flat and tasted of syrup, I took our tray back and complained about these things and the female, who I believe was the manager was apologetic and put her fingers on our “cold food” and said “yes they are cold, I’ll give you fresh items” we were left with part of our meals, no chips, and despite pouring replacement drinks, still flat, tasting like syrup! She offered bottled water????? I’m sorry after spending just under £18.00 for 2 meals, food, service, venue was absolutely shocking! There was absolutely no apology from Manager for this awful experience, hugely disappointing!!!

So my bad experience with this branch of KFC is not the first time, I have had bas experience even attending the place and trying to order food was almost impossible because of their bad communication skills staff to manger are all as bad as each other, always missing items is there common issue once again (this time you forgot my extra recipe chicken) I asked for beans as sides and you sent me gravy either have an eye for detail or an eye to find another job

Was meant to be 12:55 arrived at 13:15 and it’s totally freezing. also i asked for NO wing or Rib yip you guessed it i got a wing, just put it all in Air fryer to heart it up. Wont be ordering a KFC for a delivery again.

Order said it’s been delivered but haven’t received it!!!

If you enjoy cold food get your delivery from here

TBF, pretty much what everyone else has said. Chips were freezing, burger was cold and looked undercooked. Genuinely a rank experience lol The feedback is consistent, they clearly know the issues and haven't bothered to address them.

This particular kfc every single time get the order wrong. Always something missing from the order. The worst kfc branch there is.

Delivery driver could not find us as usual then when he eventually found us my wife’s meal was missing from the order. Tried phoning KFC but no answer.

Nothing pleasantly surprising. Same old thing, fill your tummy with chicken and 🍟

The fillet tower burger was burnt and very very dry won’t be ordering again from there

I like the place and so-called atmosphere for one reason only, it's always quiet, most of the time empty. Low score for service due to the fact of serving cold chips and missing food in the order. Fine if place would be busy, but me and my 2 sons have been the only clients.

Thanks for everything my meal was perfect thanks

Disappointed with the chicken I got, it was chewy and tough, fries are fantastic.

one thing missing from order and still no reply to email to justeat .....disappointed ad always good service from them

The chips were cold and an entire meal and one side was missing so one of us had no food at all. Lousy service.

Really nice staff but even though I ordered a dozen banquet meals there was no way they could switch the drinks for 3 large bottles so I could take them toy work in the car. It's a fast food place so there's no atmosphere, but it was very clean.

Sweet Chilli Dipped Bites missing from order

They're were items missing from my meal. Therefore I have paid for a service I haven't got.

Over hour and half late with items missing!

Delivery quick food piping hot gr8 service

the chips were freezing the chicken drumstick smelled and tasted disgusting.

One of the worst KFC experiences I've had, fries were cold and raw, chicken was dry and let's not mention how depressed the staff are, not a smile to be seen. I know this is a minimum wage job but come on... antidepressants are there for a reason, they work more than your staff does

Our meal arrived and n time it was delicious and hot . 5 star

Went here 9th May for lunch , chips were cold and soggy , chicken was mega dry, place was empty think the chicken had been lying since the place opened , and 10quid for a mighty bucket , last time I was in kfc it was 7 quid i wont be back , sort it out kfc

The service was good, but the food was awful. Costs too much for not enough. Never again

Driver was speedy and courteous

Did not receive my charger sauce

The delivery person turned up with it in Aldi carry bag food was frozen got no refund or anything

Chicken was dry, chips were cold and soggy. No drumsticks😩

Great location just off M8 motorway at hilllington. Friendly staff. No parking issues.

I didn't receive my order which said it was dispatched yesterday and had to re-order

ordered at 18.50 still waiting on my delivery

lettuce in burgers when advised not to be

Unfortunately my delivery was about 30 mins after the suggested delivery time window, my food was also cold. Quite disappointing, I usually use UberEats. However they didn’t have any couriers nearby to my desired restaurant. I hope this can be rectified. Thanks

OK been back a few times, always quite and no wonder they look surprised when you go in. Never ever have hot drinks. You know what you will get, consistent quality average service. Extremely uncomfortable seats.

Fries soggy & lukewarm. chicken the same. Staff not great either. Served by someone wearing a pride t-shirt that looked not far off buying the blue hairdye. Take pride in your work first!

Food only just delivered at 12:32 not 12:06 as per the app. Driver got lost several times, not able to speak English, I had to share my location with him privately and still took him another 20 minutes to find me. Food is cold now not to mention I'm frozen from standing outside in rain and waiting for the driver to show up. Really unhappy.

All food cold and horrible unexpected seasoning on chips overloaded in places making chips inedible

Food was great but didn't receive my drink