Ketley Cod in Telford and Wrekin

Called in at 1.45 pm shop was due to stop serving at 2pm . Met with glares from the young woman behind the counter who promptly turned her back and started to serve herself sausage and chips. Now 1.50 pm . I politely asked if I was going to be served. She said “can’t you see I’m busy -I’ll get to you when I’m ready” . “Oh no I said, I didn’t mean it like that I just wondered if I was too late and you had stopped serving “ . “Well I’m not cooking anything else” she snapped, “ you can have what’s left” . “ Do you have any fish left ?” I asked. “No” was the curt response. I left. Had she attended to me when I came in there would have been plenty of time to cook 3 large fish -the chips were already done. Presume they’ll reheat those for the first batch of customers on their way home from school.

We have always had our food deliverd from here and always it’s hot and on time, never had any complaints very tasty loads of choice

Tried The Crispy Cod Ketley for the first time takeaway on a Friday night. Great offer for two and good quality fish & chips. We'll be back.

I visited Crispy Cod and was mortified with the wait as the staff battled through the take-away deliveries and the fact that not one member of staff informed you what was going on or that they would be with you as soon as they had completed the orders. Once I got served I was informed that there was no chicken & mushroom pie (this is a Friday night 7th June!!) I chose medium fish & chips and the server proceeded with my order. I asked if she could put the fish and chips together. She then rolled her eyes, huffed and puffed and slammed the fish with the chips. No care for me as the customer. This is not the first time this has happened but I decided to try it again but definitely disappointed!!! BAD BAD BAD SERVICE.

We have delivery once a fortnight,,food has never let us down,always fantastic taste always hot,and always delivered when they say it will be,

AVOID AVOID please spend your money elsewhere. I have literally just stopped eating my food when I have written this, had home delivery mixed meat pitta, the donor meat was like strips of leather, couldn't chew it literally 3 pieces of tikka meat and a couple of Mediterranean chicken for £8:95 your ripping your customers off give them what they pay for and teach your staff about portions. Your food is awful you shouldn't be allowed to even serve what I have just had to the public, I wouldn't even give it to my dog. Absolute disgrace. And you don't even answer the phone to deal with it I won't be using you again and I hope no one else does, trading standards should close you down

Missing items in delivered meal and replaced with a lovely black hair! Resteraunt won’t answer the phone after 5 attempts!

Took my daughter here for dinner . Looked up and down whilst waiting for our food by the 2 girls serving . Got our food to eat in . Half way through eating found 2 massive dark hairs in fish . Showed the girls who were serving . The one proceeded to blame it on me and say it wasn’t her hair . She was extremely rude ! Refused to give a resolve . Other girl tried but after being spoken to so rudely I told them to keep the money . When asking to speak to a manager she told me she was the manager and owner . If that’s the case then she really needs to improve hygiene and people skills . I wouldn’t recommend this place to eat nor would I eat in there again and It’s my local chip shop

First time at visiting this chip shop, and unfortunately won’t be returning and I didn’t even eat. I turned up, walked in and absolutely nobody served me. There were about 6 girls behind the counter who all just looked at me up and down and didn’t even crack a smile and just whispered between them. To say I felt awkward and uncomfortable is an understatement. I walked toward the counter a bit more and yet again no one wanted to even serve me. I could understand if it were extremely busy but the 2 people in front of me were waiting aside for their order. So it was just me needing to be served. I ended up walking out and driving straight home. The staff really need to up their customer service skills I’m afraid and at least smile!!

Just been to collect fish and chips for the family. Sadly when brought back home (which isn't that far away) the chips were cold and the fish was undercooked. We are not that fussy but .... So, won't be returning unfortunately.

Ordered on Just Eat at 19:00, expected delivery for 19:45. Heard nothing come 20:00, phoned up 10 times no answer. Tried cancelling the order... They took my money and then Just Eat said they were closed... Never ordering from here again.

Very disappointed, ordered from your establishment via the just eat app. Said food was delivered but never received any food, rang 6 times to your chip shop to which I had no luck because you's took it upon yourselves to not answer the phone how rude!! Hope other people have a better experience than myself, and I look forward to getting my full refund shortly.

I never order delivery. Too many horror stories from friends. Always go myself to get my fish and chips, staff are very busy at times, and im patient. Food is superb every time i go , great service, great staff, and i have no reason to make bad remarks about the food which is always 1st class. In the main, bad reviews seem to involve deliveries by various 3rd parties ie just eat. My favourite chippy and its only a quick drive from my brick bivvy . 10/ 10 all round.👍🇬🇧

went in to order food a simple pie box with chips with a drink and chicken meat and chips only got a pie then they said you pay extra for the chips chicken meat was scraps tasted terrible went in the bin when you ever complain to them they say nothing wrong with it very bad service

What used to be the best chippy around for Miles as sadly turned into the worst. Greasy food pitta bread replaced with naan. Not been happy for a couple trips but tonight definitely decided will NOT be returning

Great chippy! Have read some of the not so good reviews and am left wondering of we are talking about the same place.Looking deeper the negative reviews consist a lot from people who have relied on 3rd party deliveries where you cannot be sure who is at fault.Go in yourself,order your own food and take it away,I had the best chips,chicken kebab and the family were happy too!

Awesome! Would not go anywhere else. The best quality fish and chips, anyone could wish for. A++++++

Just got home with food for my family only to find the CHICKEN wrap that was for my wife was DONNER MEAT, she hates lamb so had to make do with a few chips. This was not an online order, I was stood at the counter. How hard is it to get the correct meat in a chicken wrap. That is the second time they got my order wrong, last week there were items missing.

3 Times in the last month has Just eat sent the wrong items. More than often it Crispy Cod Telford. Twice i have received the wrong order, i have phoned and phoned, no answer. I have a disability so cant go to the shop to get it sorted out. The driver said it wasnt his fault, surely they much be checking the tickets against the the food they are delivering. I said to the driver if i order a taxi and it takes me to the wrong are do i pay him NO!!. As i have paid him as the driver to deliver he should ensure he has the correct address for each order. Had to send a neighbour to sort it for me.

Stood around for 4 minuets in what you can only guess to be the right place, but was totally ignored. Another guy walked in and was served immediately.

Disgusting attitude on the ladies working there orders was all wrong took so long to even get a bag of chips chicken burgers was that long I could have drove home and made them faster once they was cooked and thrown in the bag with out even covering right ! Once home and opened realised the chicken still frozen in the middle 🤮🤮chips not cooked sloppy 🤮🤮 put the food in the bin 🗑 called to have the lady screaming that I was in the wrong and she put the phone down I would never recommend this chippy to anyone food disgusting but even worse the ladies working in there are rude they will argue with customers when they have done the order wrong as I witnessed before my disgusting food was ready ! Making you feel uncomfortable is an understatement !

I was spoken to like dirt waited for food that wasn’t right asked the lady to correct the order point blank told me I was the one in the wrong gave me the right food in the end didn’t ask if I wanted salad or sours with any of my food didn’t ask if I would like salt and vinegar on chips simple chippy question lol !! Then decide she would like to have a argument in front of other customers I simply asked for a refund back and walked of with abusing workers still trying to speak to me terrible service others was in the same trouble not the right orders but got told they was in the wrong ! Disgusting behaviour from the lady workers in there no self control at all

what a load of CxxP and staff SxxT been going for years last time i order from here again spend your hard earned money else where

Orderd food, order was incorrect missing items, called was told not much they can do “ we’re not Robots “ she said , there was multiple managers on shift non could be bothered to help! Avoid

Miserable staff, missing items from our order, didn't answer the phone when contacted on a number of occasions and ignored contact on Facebook until a bad review was written...after asking what the problem was (a month after the incident) they removed me from the chat without an answer. Shocking place that I'd would advise avoiding at all cost!

Was looking to pop in on way past and used Google to find their info. (They don't update the most obvious and easiest thing and that is the Google information on them). According Google they were open at 12 and didn't closed that day til...

Always great food from here. Fish is the nicest we have ever had. I recommend the burger with donner meat on

Just been to ketley cod 5,pm 21.5.21.after burger king let us down badly. I am bedbound after having a brain tumor removed. I've had continued vomiting for 2weeks.niw I'm starving.bmy hubby's knackered needed a break from cooking. so when burger king let us down he...

After having a take away tonight and getting home we had two items missing. I have been trying to ring for over 30 minutes and no one is answering the phone. The shop wasn't even busy to miss some of my order. The items that...

Delivered through Just Eat and one portion of chips and all the sauces, gravy etc missing. Tried to call and phone just rang out. Second or 3rd time in a row now. Won't be bothering to order on line again.

Ordered via Just East and the delivered order was wrong. Tried phoning them straight away and continuously for over 30 mins with no answer.

Wrong order delivered, missing items & its not like we ordered a huge order there was 3 orders.. Couldn't get hold of anyone after trying several times nobody would answer.Food wasn't good and thats being honest & overall poor dinner & won't be returning again.

Wrong order was delivered via just eat and the restaurant refused to answer to phone to us for the next 45 minutes (until they closed). I know other people who have experienced the same thing and Crispy Cod just don’t care. Will not be ordering...

Finding the website of little help, and having read another review saying it was necessary to phone an order from the car, that's what I tried, to find that the 'phone number given was unobtainable. However, I then noticed that someone just walked in, so...

After placing my order and taking good home . Yet again the order was wrong, up on returning the food...and expressing it isn’t the first time I was told by one young member of staff if I don’t like it don’t f##king come back !...

lovely fish and chips, well controlled in current situation, phoned from car paid outside, delivered to car. Been many times always good.

Called by after a walk. During lockdown you need to call the number from outside, place order, pay at door by card, you then must walk back from the front of the shop and your order will be brought to you when ready. The system...

Have never had a problem with this chip shop going at a normal time but half past 9 at night we order a kebab in pitta and a kebab in a bun, shocking amount of chicken, no salad what so ever and not even a...

It was refurbished recently and it shows. Place is great. Food is superb. Really good. Best chippy in Telford.

I’ve bought there about 6 times since the opened the refurbished shop and haven’t been disappointed at all. Keep up the good work.

Went Thursday evening after voting, had small fish with regular chips.Had choice of a box or paper wrapping. Fish was delicious, tasty not greasy, chips were good too many for me but husband finished his. Recently refurbished to a good standard, has a good amount of seating. Car park re surfaced with adequate parking. Recommend

£5.50 for pie, chips and stale bread roll. Questioned price and told I had the pie box special yet no offer of gravy, curry etc. Food ok, attitude wrong.

Went here for mini fish and chips at 6pm. Very disappointed the chips were rubbery and dried up and the batter on the fish nearly broke my teeth. Used to go here years ago it was great then..sadly I won't be returning.

Not the first time we have been here but we onlh call in when dn route somewhere. I have always found staff polite and friendly and the fish and chips nice. Off road parking which is always a bonus and a restaurant area with tables and chairs. We wojld return again.

Used to be a great little chippy. Think they've changed owners and now the food is awful and the new owners are rude in store. Won't bother again.

Been around for years and never fail to deliver anything other than great fish and chips - great taste and good value

Always try to make it here, best chips in town. Good deals on mini fish, chips and curry. Pizza is also very good. Friendly server and boss.

Had a long day and couldn’t be bothered to cook we decided on chips, phoned through a delivery order and must say it was delivered within the 30 to 40 minuets we were told, the kebab was real tasty the chips cooked well nice and golden, only down side was the burger seemed fried rather than cooked on the hot plate despite this we will definitely order from them again

Disgusted that they cook the veggie food in with the meat and fish. Can't advertise as vegetarian surely?

visited here after 14 years of being away and this is still the best fish and chips around with top quality friendly staff. if you want the best fish and chips go here

Ordered online, had a phone call 10 minutes after stated delivery time to say that they don’t have any pizza bases or chicken! No alternative was offered apart from sending out the side of chips at full cost! Asked for a call back off the manager as per the site review. This was the 3rd time and 3rd week ordering, will not be ordering again, a shame - the food was good.

Ordered food for delivery. Food was late (Took over 90 minutes to arrive) and the chips were rotten. Brown, chewy, and tasteless. Fish was decent. The driver tried to over charge me for my food, and then 'blacklisted' me when i refused. Will not be ordering from here again. Disgusting service.

This is definitely worth a visit if you are in the area as the food and prices are great. Staff are always friendly and efficient.

We picked this place due to the fact we have been once or twice to th before. How ever on a lazy monday we decided to order from the website and have it delivered. Nearly 1 hour and 15 minutes later it arrived. We called after an hour to be told its a minimum hour wait. (For a monday I dont understand why and the gentleman on the phone couldnt tell me why either) The food when it arrived was no where near the same quality as our previous 2 visits. Bacon and burger cooked (or kept warm) for what looked like the full hours wait. Fish although cooked was a puff of flour shot up with every cut into it. Mozzarella sticks hard and dried out. Kids nuggets barely warm and wrong drink with the kids meal. Wont be ordering or visiting again

If you're looking for tasty fish and chips head down to Ketley Cod. Very friendly staff. All the food is cooked to perfection. You won't find better quality anywhere else!!