Kervan Saray in Havering

Terrible experience! Ordered online and Food was 2 HOURS LATE, called restaurant multiple times and no one answered. Ended up ordering elsewhere - it was delivered and we ate before this order arrived! Said this to their delivery driver who didn’t know anything. Food was mediocre, quite greasy. Ordered ‘desserts’ which were £5 each - were very small and clearly straight out the freezer - tasteless!

It’s hidden gem in Gidea park, Since the owner changed this place has become much better Easy to order online and pay. Also easy to book my collection time. At the shop everything was packed and placed in an easy to carry bag, and the cooking straightforward. The food was cooked to perfection and made a lovely early dinner for myself and a close friend. They were well impressed than you

I came here to dine with my family during the 50% off offer. They were EXTREMELY busy, service wasn’t great but i do understand the madness caused by ‘eat out to help out’ Due to the busyness, service was slower than usual, food arrived an hour late, but it was expected. A lovely waitress called Serbal who was very apologetic about the chaos and food delay, Finally brought our food over and really did go above and beyond to make sure we were all happy with the food. She pretty much ran the whole restaurant single handily and had almost every diner on her case, she really did step up. The food did not disappoint, it was absolutely delicious. I cannot fault it one bit. I even went back on a twice on a normal day with my sisters just for a better dining experience and it did not disappoint. Please ignore negative reviews and try it before judging.

Disappointing ! half portions 4 bits of chicken on a small pile of rice and limp salad. The halloumi wrap was soggy.

Having been regular customers of Kervan Saray for many years, we placed an order with them yesterday for our anniversary celebration (quite a large order for just 2 adults, a young child and a baby). So obviously we had some leftovers. Today I warmed up an Adana to feed the kids. I noticed a hair, but I overlooked that (these things happen, right?). Then I saw some fibres of white fluff which I pulled at. And to my horror out came a massive ball of dust, hair/fur and fluff!!! It looked like something that comes out of your drain hole when you unclog it or from a used hoover bag. I cannot tell you how disgusted I was. I called them immediately and all he could say was that he couldn’t do anything about it because the order was from yesterday!! Seriously?!! I didn’t even ask for a replacement meal as I would never eat from there again. But even an acknowledgement or apology would be nice, but not even that! I then called the Harold Hill branch in case the manager was there. They were equally uninterested and unhelpful. Never going to eat from here again (even if they are handing out free food!). I have serious concerns about their food hygiene standards, especially during this risky time of Covid-19. Please see attached photo. Just adding now- the person I spoke to called me back just before I posted this to say he spoke to the manager and there is nothing he can do about it. He cannot offer a refund but if I want they can prepare me a fresh Adana to collect (erm hell no). My response to this was as I’ve said above.... I didn’t even ask for a refund or replacement. Even a simple apology or genuine concern about the issue would have been nice. Doesn’t fill me with much confidence about their standards I’m afraid. My husband just came home and is appalled. He is taking it in to show them. Can’t say I expect much but at least they can see...

COVID-19 prevented us celebrating a 21st by going out for dinner so we tried this restaurant on a recommendation for a takeaway and were not disappointed. Absolutely lovely food, delivered on time and hot! Would definitely use again without and doubt. All I need now is an excuse!

Another really nice family meal here, 5 adults, 2 children. Superb meat flavours and good accompaniments.

Great food great service good manager shame can’t use Dinners card I have just tried to use this card in the above restaurant in Harold hill and the manager claimed they were no longer in the scheme connected with this dinners card. We only went to this branch because of this offer. First time used this card highly disappointed. Sent from my iPhone

Please stay complete away . Not worth the hassle sorry today . Management is awful. Not a friendly restaurant The owner Ismail is very rude The waitress are not polite . The food average . Love over charging in the bill. Watch out they are very crafty people

I have been ordering from Kervan for the 20 months I've lived in the area. Initially started out great and food usually tasty, but most recently something's gone wrong - which started with the ribs my other half usually loves, being fatty and grissly, poor quality lamb. I decided to order for myself last Saturday, and instead of using the promotional takeaway site everyone seems to use, I ordered directly from their site. Whilst it's great that I can now order from Kervan online directly, I don't think I'll use it again - the site is not secure (not https to protect data), meaning I can't enter debit/credit card details on there without risk, so I had to select cash order as I didn't trust it. The salad I wanted was actually a Greek salad which would have had olives as well as feta cheese but I couldn't see this on their website. Lastly, the scampi used to be very good quality and fresh, it's now a horrible processed frozen type of scampi for the same price which is really poor as it's the equivalent of eating crab sticks (ie the not very good part of produce). Not sure what's happened but feels like quality is being compromised here and if that's the case, I will have to start looking around, to getting my Turkish fix elsewhere...

Great Turkish restaurant. Open kitchen where you can see the food cooked over hot coals. Choice of kebabs or other Turkish dishes. Very nice food and portions were enormous.

Restaurant looks very nice and clean. The staff were very friendly, polite and attentive. The food was ok not bad i personally thought there wasn't much flavour or seasoning to the meat. Overall not a bad restaurant.

Had a enjoyable take out from the Kervan saray! The chick was tasty and well cooked and the breads where great! I would recommend this restaurant for kebabs.

Absolutely love this place, food is always spot on, hot and fresh. Service is brilliant, delivery is quick. Love it

Great fresh food at very good prices. Ideal for all. They cater for parties also. On a Saturday night there is a belly dancer

Possibly the slowest place to get served in Romford, they seem to value friends over customers in the queue, also left the door open the entire time as the waitress was chatting to her friend, terrible.

Ordered a takeaway via Just Eat. Awful. Cheap cuts of meat; chewy and horrible. The bread was tasteless. Poor quality food and would never order from them again. Waste of money and threw it out.

Tenía el menú del almuerzo. era muy razonable y las porciones generosas. La comida era deliciosa y también me dieron muestra gratuita de postre que también era delicioso. el personal era muy amable y eficiente. También teníamos un bebé con nosotros, y el personal era muy amable para el bebé. Una gran experiencia.

Fuimos a este restaurante para el almuerzo para celebrar mi cumpleaños, amigos. Nos recibieron con una sonrisa. El personal es muy amable y atento. Fuimos para el menú del almuerzo de 2 platos. El servicio fue rapido y eficiente y nos sirvieron pan y salsas tan pronto como llegamos allí, estos eran gratis. Pedimos 2 entrantes de nuevo muy fresca y saludable, seguido por platos principales. La carne estaba perfectamente cocinado y las porciones eran buenas. El personal hizo todo lo posible para cuidar de nosotros y no hay duda que sería visitar este restaurante de nuevo. Todo era perfecto. Buena relación calidad-precio!

Tuvimos una comida para llevar por primera vez ayer. Estaba bien, pero nada a destacar. No solo es muy descarado que ya te cobran el precio restaurante completo!!! No hay que pagar, no conductor camarero a servir. ¿Por qué. Debería ser más barato que sus costos son inferiores. De todos modos estaba ocupado y eficiente y la ensalada estaba fresco. No chilies!! Por eso!!

El Kervan Saray en la colina cerca de esquina gallows harold es el mejor turco reasuant, vamos dos veces al mes podemos una vez al mes.

Este kebab es genial! Siempre tengo un cordero y el pollo shish! Es cocinada en carbón y sabe muy bien! El pan es fantástico y la salsa de chili fresco y sabroso. Yo recomendaría llevar! O en otro restaurante!

Order from here TOO many timesEasy, quick online service..handy that they accept paypal! Never wait longer than 30mins for it... Delivery drivers are friendly.Fresh Tasty Food, highly recommend

Excellent menu of traditional Cypriot meals and the shop has an excellent display of food which promises real ingredients cooked from scratch... but a cheese burger which was the normal cardboard crap (doesn't ANYONE cook real burgers anymore?) And a dish which is sold as 'lightly sautèd lambs liver in pastry rolls' actually turned out to be 'pastry rolled and fried'! Friendly staff and reasonable prices - swift service and the shop is very clean - shame that the food let's them down!

Well I ordered a take away from here over two hours ago.. I've phoned twice, once being told "it's on it's way" the second time I was told it was the "drivers error" Will not be going back... And will definitely not be recommending! ( still waiting by the way)

very good staff very good food have been a few times never had a bad meal will return again also been to the new one in harold hill

I visited here with friends, the staff were really good and really attentive drink and food came in a reasonable time. I had the mixed kebab which came with rice and salad and each meat was lovely. That cost £14.50. You get free dips and bread at start, and the drinks were reasonably priced. The total for the four of us came to just over £70. The lunch time menu is two courses for £7.95. Well worth a visit.

I have never known that you only get 15 minutes to eat your started before the staff put your main course in front of you, and when I asked why our main course was there as I was still eating my starter I was told your only eating bread brov. This was the worst service I've had while eating out, and it ruined my birthday meal with the family, if anyone is thinking about eating here I would strongly advise you to go else where as customer service is shocking and I would never go back again,

Second time of ordering from here, got it wrong first time & we let it go....ordered tonight, emphasised what we wanted...wrong again, when you phone up to complain, the reply is "we will get it right next time", so that helps me tonight. Very poor customer service.On the plus side, what was delivered is very good, just be prepared to explain what you want/ email what you want etc.

My welcome in on a cold windy evening was pleasant and I was shown to a table and my order taken efficiently. My starter arrived and was a huge portion and tasted great. I was half way through eating it when my dinner was brought up and put on the table at the place in front of me. I said oh I'm not finished. Nothing was said and my dinner was left there.The food was very tasty but to be made to feel they want you out was not.

The day after the new Kervan Saray opened in Harold Hill I went and got a takeaway, the restaurant was bustling with people, enjoying their dinners. I plumped for a large lamb shish kebab and they gave me a free Tarama. The lamb was so tender and well cooked in the marinade. Will go again an this time sit in and eat. Well done chef's nice to have something a little different in Harold Hill and right on my doorstep.

Would recommend to all. The best Turkish food around. Very friendly and courteous staff. Would recommend the hot and cold meze's and the Kervan special.

Me and my family started eating from here few weeks back at first we was very happy with food until last Friday my sister ordered her usual chicken kebab after a few minutes of eating shocked and in horror was a dead fried fly in her rice!!! This is disgusting and quite unbelievable. We called up the shop to which they didn't seem too bothered and we was told we could come collect a refund they did not offer to drop to us as you wou k d expect. 2 days after my sister collected the money from the takeaway shop to be served by rude staff with not even an apology. Disgusting treatment and rude staff not to mention the place obviously needs a food safety check done at that premises! !!

This is the best Lamb Shish Kebab ever. Tender, tasty and comes with salad and lots of extras. Excellent wine. Good friendly service in family surroundings.

Excelente restaurante, ambiente muito agradável, requintado, alegre, comida muito boa, bebidas também, para todos os gostos e paladares.Atendimento excelente, todos os funcionários são bem treinados para atender aos clientes, enfim um ótimo restaurante que não se pode deixar de visitar e conhecer.

Ordered for the first time tonight, we had a menu dropped through our door last week sometime. My partner and myself had lamb doner and our daughter had lamb shish, we had sides of falafel, Turkish pizza and cheesy chips. The lamb doner was superb not fatty or bland it had a lovely flavour and texture one of the best doner meats I've had for ages, my daughters shish was gorgeously cooked and all were presented perfectly, the falafel was served with humus and was lovely. The pizza was also flavoursome and all the sauces complimented the dishes well, My other half loves his chilli hot and this was great he said :) thank you for a lovely meal :)

Great takeaway addition to the Kervan Saray restaurant. Quick delivery with all you need from the full menu, recommend the mixed special platter!

Just used for the first time, Kervan Saray BBQ Turkish and delivery service of whom are newly opened in Romfford. The food was delivered in short time, was tasty and very enjoyable. We would definitely order from there again and recommend to friends and family.