Kate's Kafee in Stoke-on-Trent

These places are no longer fit for purpose Theae stores are no where near big enough for the amount of people that visit them, Long waits in long queues both in store and also through the drive through, Usually there are delivery drivers taking room up in the stores waiting for multiple orders to collect , over all a poor experience and usually cold food, It seems to me that it is more about profit than customer experience.

Waited over an hour for food that never showed up but got charged.

Meals were put together with no care. No coffee available. Hairs were free with the burgers though.

Crap service .full tramps dirty druggys .slow service cold food .rude manger .dirty tables short staff .think there delivery first .want put nothing Wright .put hot chips on cold chips .

when I eventually receive the food it was stone cold.