Kaspa's Watford in Watford

Amazing desserts and milkshakes. Great customer service 👏 👌..

The food and service here is amazing, very kind and attentive staff. There is also plenty of seating along with regularly monitored toilets which is a plus. Would recommend

I had a wonderful experience at Kaspa’s. The service was exceptional, and the staff were very accommodating. The desserts were delicious and beautifully presented.

Tasty and yummy also great customer service

Ordered on deliveroo didn’t review my order and unhelp staff

Really great ice cream and sorbet here. The raspberry sorbet and hazelnut ice cream are 10/10!

I recently visited here, and unfortunately, my experience was disappointing due to a very rude and unsupportive response . I hope management can address this, as I believe great customer service is essential for a positive experience.

Food is very good. The service could do better because there always some delays and technical issues. The atmosphere is very good thi

I have been here many times. Today I went with my friend and brother. As all the times I have been here, the food is really good, especially the cookie dough. Excellent service and friendly staff. Will definitely visit again. 👍

Excellent service, every time I come here. Great desserts - Ice creams and milkshakes!

I got a late-night takeout gluten free carrot cake and an ice cream at Kaspa's in Watford. I appreciated that there were two gluten free cakes (carrot cake and sticky toffee pudding), and vegan/ vegetarian ice cream options. The service was great. The server made an effort to take out the allergy chart and talk me through which options were safe, and the measures she would take to safely heat up my order. Unfortunately, the desserts themselves really let me down. The ice cream was good, not great. As for the carrot cake, it simply did not taste nice at all. It looked promising, so I was very disappointed! Kaspa's is open late, and the service is good, so I wanted to like it. I'm sad to say I found the product itself lacklustre.

i go here regularly, and it never disappoints. the workers are very kind.

Great variety of freshly prepared desserts and ice cream. Visited few days back With family and really enjoyed our trip. We tried different waffle flavours and ice creams. Highly recommended.I specially thanks to one your staff shaik ,she did a good job and receive customers with great service

Excellent..lovely staff.very welcoming..and very attentive. I go there 4 times a week..God bless them..We Kaspa together, we die together..

Best desert shop in town lovely people , customer service and a great vibe

For a dessert shop with a good vibe, this was the one. We bought some cookie dough and ice cream and a few waffles too and the serving quantity to price ratio was very, very good. The least I can say is I was extremely happy with the amount I got for what I paid for! The environment when I was sat there was very good too! It wasn't the busiest place which meant us as friends could actually hear each other talk AND it also wasn't the quietest which means there was no awkward silence at all and no worrying that other people could listen into our conversation. Staff were amazing, holding good customer service and leaving smiles on our faces. I would come here every single day if i had the money

great service…shabo helped alot thank you guys

Great place for dessert and an evening out. Would highly recommend. Top tier customer service and efficiency. Desserts are outstanding.

It was lovely being at kaspas Watford was amazing customer service as well as great food really enjoyed it with my family and would 100 percent go back there

It was very nice and the staff was very helpful must visit and have

Absolutely loved my experience! The desserts were heavenly, especially the waffles and sundaes. Everything was beautifully presented, and the portion sizes were perfect for satisfying my sweet tooth.

Very kind staff desserts was very nice I recommend

Best dessert place in town! I absolutely love the food and the staff are super friendly!

Went with my cousins , had an amazing time- the staff was friendly and service was on point. I would recommend the brownie waffle or the cookie dough

I ordered Two kinder Bueno waffles and two milkshakes. The desserts is very amazing and delicious we enjoy our weekend. Thanks

The best desserts in town. Highly recommended do visit it. Friendly staff great atmosphere.

Very nice experience was a lovely atmosphere would 100 percent go back

Great customer service from usman food was amazing very happy with spending my money here

Absolutny amazing service from Usman he’s such a sweetheart. Highly recommend coming here the desserts are fab! Thank you Usman ☺️☺️

Absolutely perfect dessert spot. Good experience with friendly staffs. Recommend to visit at least once if you are looking for tasty desserts.

It's always great to pop by for a lovely dessert. The strawberry waffle was so delicious we went again! Usman was brilliant! Thanks. Would definitely recommend

Thanks for helping my son in a moment of need 🙏

Ice cream flavours not the best. But service is good

The only reason I am giving the atmosphere 5 stars is because Watford has thick people

Very quiet for the Friday evening. Took a long time to get the order and when it arrived it was not great.

Great evening for a late dessert treat for my daughters birthday 🎂. They put her candles in her dessert and played Happy birthday to her . Lovely evening and very friendly staff. Desserts very generous I think most of us could of shared one between two if us . But very tasty .

Best place to go.. dessert was amazing .. staff(Shabbu) was more sweet than the dessert.

I went for late night dessert on Sunday night and I loved this place. There aren’t many places that are open on late Sunday night. Delicious bubble tea and brownie mess. Strongly recommend if you are looking for yummy desserts

Sour skittles and bubblegum is a must try, Fahhad and his team once again providing the best milkshakes and exceptional service!

Taste is great staff is beautiful thank you fahad and shaboo for making a tasty desert for us.

Decent food, but overall average!!

Sent me a stale waffle and never pick up the phone.

Good food and well trained staff

Very rude staff Taking too much time to make our order we was waiting for 2 waffles 30 minutes Some lady was very rude speaking with my husband

My granddaughter loves this place and insisted we tried it as well. Amazing desserts, my granddaughter loves the colour scheme and wants to work here when she's older and loves this place soooo much. Chocolate Fudge Sundae is excellent . Highly recommended

Awesome waffles !! Highly recommend

Very good waffles.. must visit place Fahad is very friendly and welcoming Thank you

Fahad and usman were very friendly and efficient Will definitely return

Melissa and the team are great. The desserts are amazing. Wish theyd had places like this when I was a kid

Great desserts, ice cream sundase, waffles, pancakes. Mouth watering.

Ordered a cookie dough from here. Received only the free ice cream and no one answers the phone

Went here with my parents and boyfriends parents, had a brilliant time food was lovely, our servers Baqir and Farhad were lovely aswell and even gave us a discount on our milkshake, I appreciate everything they did for us. definitely recommend this place.

Fahad was so nice and friendly. He made all our meals perfectly and they were lovely. He chatted with the children also which was nice :)

Amazing brothers. From our country aswell and the respect is amazing. Big love out there for the brothers.

It was worst experience as the were not even working as we had ordered and it had been 15 minutes and asked when our shakes will be ready to realise they had just started after we asked. Also the staff were really rude to us

This was the worst experience possible the staff members were very rude and when we ordered takeaway which was in their system they still had to ask us and other members of staff. Another point to make is that they were not making our drinks as it was very empty and we had to complain for them to start

It was a good place and really like the service by Usman and the dishes were awesome

The atmosphere is very good with good customer service and the staff were very polite and we enjoyed the food.

This is second time i was facing same issue with the staff. They were very rude to us. Especially the one who standing on the till. Iam very unhappy with service every time iam facing the same issue.But the food was too good.Hope you understand expecting betterment in the services.

Usman you are such an amazing person. We had a brownie waffle which was amazing then all the other time and a triple chocolate fudge cake( both were very good but we enjoyed brownie waffle a-lot today). Fahad you are such a gentle person who always welcomes with a big smile. Thanks for the best experience!

Thanks Fahad and the team for the best Dessert in town and great customer service, we come here often never disappointed always given best service along with delicious desserts

fahad and usman amazing people to be served by polite and very quick with the food

Very poor service. Staff are rude. Food is mediocre at best.

Great selection of desserts. Very quiet as it was Christmas holidays, so not much atmosphere, but we didn't mind that. Thumbs up to Fahad (hope I've spelled that correctly) for his friendly service. 10/10.

It was for my Sons Birthday I ordered Ferrero Waffles and Cookie Dough... specifically mentioned no peanuts and extra choclate sauce..the guy who was serving me was eating while taking the order.. even though I clearly mentioned no peanuts the order was not taken properly. The waffles was so badly prepared that you don't even feel like eating..with peanuts on it ..and no Ferrero. Been eating this place for years and the quality has gone down completely. The cookie dough was prepared as if it was just for 1 bite....and they charged £8.45 approx for that little quantity... Very Disappointing service and quantity for the money they charge

Took my family for lunch to Kaspa's at St Albans Rd Watford. Thanks Fahad for your outstanding service. We had good time there and will go back soon.

Disappointed, ordered from here few times via Just Eat, last order was complete mess with items missing (issue with Kaspas staff not sending ordered items). I rang for remaining missed items told nothing they can do and wouldn't be sending driver to deliver - not going back here again.

Gone downhill since my my first review. How u selling food for take out with no cutlery,napkins . Rude service and have noticed how staff always changing . Use to go here regularly with family but now choose to use all the new spots in town centre . At least they kept up on their service and food quality. This shop probably surviving on uber eats and deliveroo

Certainly! Abhisek at Kaspa's Desserts provided exceptional service throughout my visit. From the moment I walked in, he greeted me with a warm smile and made me feel welcome. He was attentive and took the time to listen to my preferences and answer any questions I had about the menu. Abhisek's knowledge of the desserts and menu offerings was impressive. He provided detailed descriptions of the different options, highlighting their flavors and ingredients. He also made great recommendations based on my preferences, helping me choose the perfect dessert. What stood out about Abhisek was his genuine enthusiasm for his work. He was passionate about the desserts and made sure to convey his excitement to customers. It created a positive and enjoyable atmosphere. Throughout my visit, Abhisek was consistently attentive, ensuring that I had everything I needed. He checked in on me regularly to see if I was satisfied with my order and if there was anything else he could assist me with. His friendly and professional demeanor made me feel valued as a customer. Furthermore, Abhisek demonstrated excellent multitasking skills. Despite the busy nature of the restaurant, he managed to handle multiple tables efficiently without compromising the quality of his service. He remained calm and composed, making sure every customer received the attention they deserved. Overall, Abhisek's excellent service enhanced my dining experience at Kaspa's Desserts. His knowledge, enthusiasm, attentiveness, and professionalism made him a standout server. I highly recommend seeking out Abhisek when visiting Kaspa's Desserts for a truly exceptional dining experience.

The restaurant seemed unusually quiet for a Saturday midday visit. Unfortunately, the lack of air conditioning made it uncomfortably warm. Additionally, there was no ice cream on display which they normally have. The youngest member was served last so had to wait an extra 5 minutes to receive their order, leaving them enviously eyeing others enjoying their ice cream. Regrettably, the overall customer service experience was lacking, which was disappointing.

Always delicious deserts , staffs are helpful all the time , just fix the air conditioner it’s been more than a year and they said is not working

Used to be an amazing place to come but standards have gone so low. Waited 45 minutes for a shake and crepe and 3 tables not cleared in the time we’ve visited. No apologies for delay or anything - wouldn’t come back

If we fancy something sweet, this is the place we order from or visit. 😊 The atmosphere is always nice, clean place, a good range of deserts and lovely staff members! Hands up fot the romanian lady working there, she was very sweet with our child on our last visit.

Great staff. We went there 2min before closing time and they still accommodated us and got us our orders

Arrived cold. I ordered a crepe and waited around 30mins for the order to arrive to me. I also noticed the delivery man was hanging around outside for around 10mins before he was off with my order. I will not be ordering Uber eats from here. It was not worth the wait and I am disappointed. I also tried to call the store afterward to speak to them but I believe they closed.

Disgusting wouldn’t feed to an animal delivered a sloppy mess then when try to contact them no one answers looked like it has been chewed up and spat into the box vile vile place I warn you do not order from here or even be tempted to go hear.

Went a bit late and the server behind the counter was kind enough to let us in and allowed us to sit and have our dessert, it made my visit special considering it was almost closing time. Thank you Lilly

Taste was good but the service was Okay

Disappointing shrunk portions from last time. However, flavour wise, my pistachio ice cream was very good, and the cinnamon coffee was good. My other complaint is that the timing of serving was all over the place, instead of coordinated, and the cutlery was brought after the desserts, from far away, leaving us staring at our desserts unable to start. Very poor waiter service. That error is absolutely basic.

The manager is a big time liar, the Ice cream machine was broken, the ice cream was melted and they hold us for 25 min, didn’t want to tell us truth so we can go to others. I think he should be honest.

Had a great time. The food was good and so was the service by Fahad.

Yummy desserts. Try a different one each time. This time a mixed cream shake, choice of two flavours.

Understaffed. Waited 1 hour for a milkshake.

Placed an order for 2 milkshakes through Ubereats at 9pm. After almost an hour the status was still 'being prepared'. Called the store but phone was not answered. Cancelled the order but got charged full amount and did not receive refund. They got the money, we didnt get the milkshakes. Ridiculous.

I don't like this place because they don't let you try the flavours. They assume you will know what you want. The service is inconsistent and unhelpful.

Great desserts and friendly staff.

Lovely Desserts For Years! New Menu But we like what we like! Bring Back the Choc - O - Lot!

Seats are tatty. Pancake was tasteless and dry. Waitress was friendly and efficient.

Nice establishment but I couldn't get anything other than sorbet as I'm allergic to dairy and eggs. Also my friend is gluten free and there was only ONE option for her unless again it was sorbet or ice-cream. It's 2023, it's clear there's alot of plant based people around now and also gluten free is a must. It's a shame, so won't be coming here again.

Really bad service and no apology. The problem is that people do not listen, and they do not apologise. I went with my young daughter to treat her to a nice afternoon and quite clearly ordered an ice cream cone with two scoops - one vanilla, one strawberry. Why would I order any more than this for a 3 year old? After taking an inordinately long time, they bring over a cone with two scoops of one flavour, saying "the other one is coming." Bearing in mind I'd ordered something else for myself, that was quite clearly for an adult. I told the guy how he had it wrong and told him to go fix it, after which he then returned with FOUR scoops in a cone. At this point I realise he is not only not listening to me, but has also charged me nearly £3 more than necessary for a simple ice cream cone. A simple order he's managed to screw up twice. My order still hasn't emerged and we've been in the restaurant nearly 30 minutes by now. My daughter is now innocently asking "where's the man daddy?" and she's usually very good. "The man" hasn't returned after I told him off the second time, so now I realise the staff attitude is simply bad and that people can't take criticism or deliver service properly anymore. At no point was an explanation or apology offered. So I got up, asked for a refund and left. He didn't even clearly instruct me that I had to insert my card to process the refund. he manager stood there with some weird smug smile on her face while I complained. Honestly I do no understand people and especially people in the service industry so opposed to just delivering, er, service. Didn't get to taste the food but on a previous phone order interaction they were quite unhelpful too, so I won't be going back here again.

ONE OF THE WORST SERVICE EVER !!! Avoid ordering from here unless you want to waste your money. We got our order delivered after 50 mins and guess what items missing. So called them they were so rude and blamed on poor delivery man. To make it worst, they kept hanging up and kept adding lies.

A delicious coffee, cozy place!!!

Such a lovely little place!! Me and my partner came in at there closing time wanting something to eat as nowhere was open and they were happy to serve us some sweet treats . The staff were lovely and the coke float was to die for!

Nice ice cream. Waitress dropped our wafer on floor. She picked it up and never returned with a fresh one!

Very helpful staff, and especially with kids and babies. Delicious waffles and Ice cream. We were very happy going there recently.

£10 for half a Sundae. Absolute rip off.

The man at the till with a cap, skinny, a bit tall with a short beard is so miserable, and so rubbish at his job, if I worked there I would've defo got into fights with him all the time.

Staff is really friendly. It is fairly pricey, but you are paying for the experience, and it is really quite wonderful. The ice creams are beautifully prepared. I went there with five children, and we had a great time.

Great variety of freshly prepared desserts and ice cream. Visited few days back With family and really enjoyed our trip. We tried different waffle flavours and ice creams. Highly recommended.

Rundown, ripped and damaged seats, overall outdated. Toilet horrible. Staff seemed very busy, stressed and service was poor and slow overall. Mix desert feedback some were okay and few not, i.e cold pancake, not cripy and cold tea. I hope service, cleanliness and decor will improve so we may give it another go in the future!