Kaspa's Plymouth in Plymouth

Took my Neice here recently and was served by the lovely Charlotte, she was excellent and super polite and helpful. The food was amazing too, I’ll absolutely be back

Sent an incorrect item; I'm beginning to wonder if people have lost the ability to read?

Best restaurant in Plymouth. Staff are so much friendly ❤️❤️

Bubble slush is good…however paying nearly £10 for a waffle that has barely any toppings on is a rip off, especially with the high standard of local competition.

They didnt even show up or call the recipient of the order

Cold and I collected I want a refund

Dined on 2.2.25 only 2 staff on and they couldn't cope with a few orders so for 3 us all food did not come out together and drinks arrived to long after food was served which was a shame as coffee was cold and 2 hot chocolates were not very nice. To much on 2 staff members to do more staff needed as this was after 12pm. Food is a bit costly so more staff on is affordable to create a better experience for customers

Shocking. Burnt bites. FREEZING Inedible

Really looked forward to treating the kids here and whilst the desserts were good it was let down by the general feel of the place especially as it wasn't busy, a clean table and a friendly smile would have made all the difference. Not sure if I'd go back.

Told them to not put bananas and strawberries in my waffles but they did. The waffles was really dry as well.

Soft serve was warmer than the fudge cake

The food tastes like it was made a couple days ago. The crepe is dry and caked in too much sauce and the brownie is 100% not fresh. A shame for the price you’re paying you think it would be better quality.

Only half of the food arrived. The restaurant are adamant that the driver had the food but didn’t deliver it

Almost £40 order via Uber eats, and 60 minute wait for them to get the entire order wrong and now have to wait for Uber to contact me and a further 7 days for refund. Jokers

What a great experience Visited today ambience 10/10 Food 10/10 Ice Cream highly recommended

Nice taste and good food always here.

Nice restaurant, I loved the food, value for money & unique taste. I suggest anybody want to try something new then Kaspa's Plymouth express is the place.

I have visited this restaurant recently and I was in love with this place, there seating management and the food was so delicious that I really want to visit there again very soon

lovely blokes in there very welcoming and friendly , food is stun

I tried kaspas gelato it's was fantastic

Great place for coffee and pudding. HIGHLY RECOMENDED!

Very best on time and quality is superb

Amazing ice cream!! First time here and I love it, great atmosphere. Best dessert in plymouth!

Each and everything was amazing 😍😍😍😍

if you wanna get Good service with taste then you should try it. amazing food and service that makes my day.

Lovely staff very friendly , good food

This spot if great for a sweet treat, very affordable and easy to order, food is always up to standard, cakes are moist and tasty, best place for desserts

the presentation wasn’t the best as it came really messy and didn’t look very appetising

Delivery driver was rude and didn't deliver order and quite happily took the money though.

It was tremendous experience and enjoyed a lot with friends 😍

Food was nice and the staff were kind as well, place looks amazing almost done retro American but with a modern twist and it works well. ONLY reason for 4 stars is because of the cleanliness, tables were sticky, cutlery not properly cleaned and menus look past their sell by date. Overall though very nice place would come again.

Not happy at all with the order this time around, good arrived spilled, currently awaiting a refund from just eat, extremely unhappy, couldn't eat any of it.

did not receive my order. extremely unhappy. waited two hours to be told it was delivered, and I still don't have my food. appalling.

Didn’t get the food I ordered and it was all broken and soaked through the bag

Like a few others here the food and service where both to a good standard but what let's it down is the general hygiene and cleanliness. The mens toilet was beyond imagination honestly looks like it hadn't been cleaned in days. Really put me off going back which is sad because it could have been a brilliant visit.

First time ordering from here and have been put off ever ordering again, I am a short haired male and found a long hair within my food safe to say not satisfied

Ordered an oreo donut, it was ok.

Delivered to wrong address. Courier couldn't speak English so i couldn't explain the situation

The drink was broke and my sweet was wet

Food was good, service was prompt, good portion sizes for the cost. I would happily come again.

Atmosphere very good. Excellent customer service

Very tasty food I like it very much . I definitely visit here again

Ice cream tastes so good. 👍🏻 Recommended

Mr Hassan served very well , We enjoyed 🥰🥰

Good place to be with your friends 🧡

Polite staff, very clean and good desserts.

Lovely experience, friendly polite staff and lovely food. Relaxing atmosphere and very comfortable.

The sundaes came with rapidity within 5mins of ordering and the customer service was great. No complaints and really good hygiene

Definitely worth a visit , delicious desserts and excellent service.

Best service Best food Amazing people.

It was very good experience here ❤️

Waste of time dessert looked nothing like it did in the menu and would help if there was some English staff that could understand

The experience with Kaspa's was really amazing. I'm glad to visit their. The desserts were fresh and delicious snd their milkshakes make you feel like u r in the heaven. I ordered oreo crunch waffle with strawberry sundae and Ferrero Richer Sunday with ly friends. The ambiance was really and Mr. Waqas is really an amazing person. He's really cooperative and prioritizes his customers. There's no compromise on the quality and quantity of their products. I'll visit here again.

The environment was so professional. My clients liked the environment. Moreover the taste was also so good that my clients were so happy..

The burgers were mouthwatering and the tender of the chicken was good. We ordered their chicken rice and smashed chicken burgers both were delicious. I'll visit again for sure.

The best dessert restaurant in town , excellent service and loved the restaurant ambiance . Have already visited a couple of times, best spot for friends to dine with and enjoy a night out.

Great time here, staff was was helpful and sweet. Highly recommended.

very gorgeous place helpful staff the manager is a friendly guy.

One of the best place to have desserts, frappes are best than any of the brands like Macd and Starbucks. Majid is one of the best employee who is kind and serves with plesent personality.

Today my friend brought me here for the first time and it was delicious I had the strawberry shortcake waffle and a mango passion fruit slushy so good I don’t think I should come back my whist line would not forgive me LOL the guy who served my was very polite ⭐️⭐️⭐️⭐️⭐️

The whole place was really clean, the place was very quiet and the food came out fast and really enjoyed it all.

Food is bit pricey, but the quality meets the standards. I came with my family and they loved it. We'll surely visit again 🙂.

Good place to be at. Good food.. good service..

Amazing place good service By Hassan

I had great experience dining here. They have the best waffles. My personal favourite is strawberry indulgence. I was served by hassan. Excellent service.

The order was great. Quality great, but the driver- delivery was awful - tipped the milkshake and the waffle on its side so everything was spilt and smushed - appalling

This is a great place for a coffee and pudding. It is new and modern but lots of their design cue's are from retro designs and americana. The staff in my Plymouth branch are always really nice and super friendly and helpful. When I first went in and saw they had dragon fruit flavoured things I was so pleased. Its just not something you see here a lot. That will be the bright pink / purple shake in the picture below. There pancakes and waffles come with so many delicious toppings you almost want to try and go through the whole menu only it would take ages. Plus their coffee is lovely too. Would definitely recommend, especially for a date night.

Did a create your own crêpe and got fresh banana, and I certainly don’t think that this if fresh as they are black. I got charged for whipped cream and didn’t receive any.

So placed order through deliveroo for a Hershey's cooler, which I have had twice before. Both app and receipt on delivery confirms it but they have prepared and given driver a Reese's one. First time that I am disappointed in Kaspas.

Stone cold on delivery. Driver went to 4 stops before me so it was cold. All went in the bin! Will not order again.

They have got pretty good options for shakes smoothies , ice-cream and other stuff. Price is reasonable.

Very quick service and friendly staff

The place is amazing and serves really delicious desserts. Would love to visit again!

5 star experience. Good and friendly staff. Good food 🤩

the crepe was okay, a bit bland. but the hazelnut ice cream was amazing.

Sticky tables and dirty cutlery. Also maybe leave doors open it is disgustingly hot in there

Had a delicious Chimney Cake which came out really fast. However, the overall cleanliness of the place is not up to standard. Menu was sticky with a hair attached to it. Knife wasn't clean so had to go swap it, and the tables needed a wipe down. Again, food and service was great, just needed a good clean.

Order never received. Restaurant told me it was the drivers fault as they never collected it, only to then be told nothing could be done

Variety of desserts available and the one I tried fruit sorbetto was really nice . Service was quick as well x

Service is excellent. Atmosphere was welcoming

Service was amazing and good food

the cake was stale. I ordered after eight ice cream and was reeces peanut butter. lucky I don't have an allergy

The order hasn’t arrived and I ordered at around 9/10pm and I called the restaurant at 10:35. No one responded and I was directed else where that didn’t help. This is disgusting customer service. My food didn’t arrive and I ordered quite some time before close. I am expecting a refund IN MONEY!!!!

The order never actually arrived, sat on waiting for update for over an hour and a half before it was suddenly decided that it had arrived over an hour ago. No sign of any food or any attempt to contact me.

Warm cookie dough with biscoff toppings biscuit and ice cream is to die for. Milkshakes are epic aswell

This was very delicious. And yesterday, watching the light rain from the window while eating this was not only a delightful experience but also a beautiful feeling.

I often visit this place and love their desserts, the staff is super friendly and a vibrant ambiance. Last time I had a shake and it was yum. That review is based on my personal experience and I would rate this place 5/5...

This place is a great addition to Plymouth, good location although would have been better near the bowling complex. The staff need to get a better grip. We visited around 1.30pm every table that isn't in use has been used and not cleared. Every table! They don't even pick up a tables worth when they deliver another's food. Just leave it all, tables still not cleared after we finished. I don't get it. I work in this trade, its not a good look. I don't know whether its understaffed or just lazy. There seems to be enough staff but food takes a long time to come out and they don't send the whole table. One guy waited another 20 minutes for his food when his wife and kids had finished he finally got it. Restructuring, and managing the staff with better procedures and timings needs to happen fast. If they currently have a manager they are taking the p**s!

White chocolate waffle was very nice and servers were friendly

Best place for dessert in Plymouth by far

All of these points are based on me being a first time visitor. Service and organisation appeared to be a little disorganised. I was not asked for a table number, nor was I informed that this was the system. The two parts of my dessert came separately. Many of the tables lacked the necessary cutlery. When my server brought my dessert, they didn't even check if I had the necessary cutlery. The external deliveries seemed to take priority over internal purchases. Basically, the team need training in customer service- acknowledging people, informing them of how the system works etc- just good customer service and communication. I won't come again and won't recommend the place.

Not impressed sadly :( we’ve driven past a few times and it looks inviting, but the service is poor & crepes were dried out & cold, not freshly made ! Even though it was a treat for the kids in half term, for the price it was disappointing. Sadly, we won’t be going again !

Very friendly staff and great dessert!

Desserts are amazing, and great service, workers are so nice to me and saw a nice interaction with another customer

The dishes looked nothing like the pictures, they were overpriced and lacking ingredients. The service was poor, the staff left us without offering drinks, we asked for glasses of water and a jug, the jug was a big plastic jug and in the end we got fed up asking for glasses. This was a family treat and will not be visiting again.

saw someone called sonny Leigh spuncking in the waffle before he gave me it and told me it was the new vanilla sauce

Kaspa's in Plymouth is a true gem for dessert enthusiasts! Their ice cream is so creamy and flavorful, and the cheesecakes are just heavenly. What really stood out to me was the warm welcome from the staff and the cozy atmosphere. It's the kind of place where you can relax with friends and indulge in some seriously delicious treats. Trust me, if you love desserts, you've got to check out Kaspa's. It's an experience you won't forget!

Cheesecake taste like a butter... very expensive items on menu.

My son took me to Kaspas today as an early Mother’s Day treat. Placed our order then asked how much for an extra dollop of ice cream on top, told £1.30 then when my son went to pay he was charged £2.70 per extra dollop. The staff need training as I wouldn’t have let him pay that much extra. Rip off

HOT sticky toffee pudding had to be returned as it & the custard were cold. The waffle was luke warm ar best. Have to say customer service needs to be addressed as both servers were lacking manners as plates were just dumped in front of us. Not a good advert