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3.9

Based on 3.120 opinions finded in 4 websites

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Nº 348 in 557 in Exeter

CUSTOMERS TALK ABOUT DISHES WITH..wafflemeltedbananaladycrepecreamchocolatecake

comment_iconOpinions

Lovely staff and great service!!!!

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Sophia Morley . 2025-06-04

MORE AT Google

The order was late, half the order missing and the order arrived all in the bags and not in the box’s/cups

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tia . 2025-05-30

MORE AT Just Eat

Had a great experience at Kaspa’s! Shoyar served us really well – very polite, attentive, and made sure everything was perfect. The service was quick and friendly, and the desserts were absolutely delicious. Thanks, Shoyar, for making our visit so enjoyable!

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HARI SHANKER . 2025-05-30

MORE AT Google

Always fun for the kids, great service and lots of pudding choice.

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Debbie Laming . 2025-05-26

MORE AT Google

Lovely staff in particular this one chap who made our food and was class

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Joe Mutch . 2025-05-26

MORE AT Google

Kaspas Exeter never disappoints! The staff are always incredibly helpful, friendly, and welcoming – they really go out of their way to make sure everything’s perfect. Their milkshakes are some of the best around – thick, creamy, and packed with flavour. Definitely my go-to dessert spot.

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Sean Green . 2025-05-22

MORE AT Google

Had a really lovely experience here. Our server Ali was exceptionally kind, patient, and friendly. The place is large with many big booths and open late, so it's a perfect hang out spot! The menu has a variety of dessert items with lots of different flavours, as well as vegan options, so there will be something for everyone. I will definitely be coming back!

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Ramya Sasee . 2025-05-14

MORE AT Google

not happy my order took a while ice cream was melted and cookie dough hard and tough

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scarlett . 2025-05-11

MORE AT Just Eat

Bought a carrot cake dessert think it was defrosted because started eating it was warm then was very cold server said it was out the fridge it was awful.

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Stephen Thomas . 2025-05-08

MORE AT Google

Most of the time amazing service today however i was charged for two waffles even though it was buy one get one free it isn't my job to tell them i am doing the deal I'm the customer they should apply the deal themselves or ask if i wanted the deal they then offered me an extra waffle i then politely asked if they could offer either a bank transfer or a voucher or even cash back they said they couldn't do that on their system

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Jordan Newbery . 2025-04-30

MORE AT Google

Very fast delivery, arrived in one piece as was worried being a shake and a drink but was amazing - thankyou ❤️

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Louise . 2025-04-23

MORE AT Just Eat

Super fast and polite service. Delicious food! Really recommend the Strawberries and Cream Waffle (pictured). Clean. Light and airy venue. Extensive menu selection available.

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Stephanie Collis . 2025-04-10

MORE AT Google

It's all a bit tired and run down, been a few times over the last couple of years and the broken sink in the ladies has been that way the whole time, there's a hole in the wall with a roll up extension plug socket hanging out of it and menus always have food on them. Chairs are always stacked like they're getting ready to close despite it being the middle of the day and the staff aren't particularly welcoming. I found the menu quite confusing when it comes to the 'build your own sections and despite it being the first day of the Easter holidays 2 of things we wanted they'd run out of. The food itself was nice but the rest spoils the experience a bit.

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Spuddles . 2025-04-07

MORE AT Google

Went out for dessert with my husband, staff are very rude, at a time when life is very expensive this was meant to be a nice treat, it wasn't will never return

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Susan Moore . 2025-03-29

MORE AT Google

Not the usual standard, unfortunately. Waffle was undercooked and soggy.

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Ali . 2025-03-08

MORE AT Just Eat

Lovely desserts, I’ll definitely order again

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Greg . 2025-03-08

MORE AT Just Eat

Really polite nice delivery man

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Dean . 2025-02-25

MORE AT Just Eat

Our first visit. Amazing desserts, so much to choose from. Friendly staff. A great experience thank-you.

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Andrew Kennard . 2025-02-22

MORE AT Google

Popped out for ice cream for my 2 kids and Way to expensive, £30 to be exact, rude staff with attitude, no thank you, never again

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Ali . 2025-02-21

MORE AT Google

Very nice staff members - I ordered the cookie dough and wasn't satisfied with my order, but the very kind gentleman at the counter let me exchange my dessert! Honestly, both him and the staff were very accommodating, so thank you very much!

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Tevana Chocalingum . 2025-02-20

MORE AT Google

The ice cream was completely melted and waffle was cold

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Anna . 2025-02-08

MORE AT Just Eat

none of the milkshakes were labeled

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Jaymee . 2025-01-29

MORE AT Just Eat

The waffle was nice, but the pancake was rank. It tasted like it was a day old, it was so rubbery I could hardly cut through it, it’s un edible

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Lily . 2025-01-25

MORE AT Just Eat

Very very rude staff black hair in bun dark features. Went tonight to have good time with the my girls. She looked at me gave me the dirtiest looks and didn’t serve me. Waited for the other guy to look back and see I was waiting to serve me. Will never come here again! Felt very embarrassed!

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Parwana Sadiqi . 2025-01-25

MORE AT Google

The cakes are not fresh, they are frozen.

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Paul . 2025-01-18

MORE AT Just Eat

We were served by shoyar she gave us great recommendations! The Cronut and waffle were both delicious thank you very much!!

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trishaq101 . 2025-01-15

MORE AT TripAdvisor

the guy who delivered my food was amazing. very humble and polite. But the quality of the dessert was pathetic. total waste of money.

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Faizan . 2025-01-10

MORE AT Just Eat

Great food and lovely service especially our server shayar, we go regularly and they’re always so friendly. Service is also very speedy

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Georgina R . 2025-01-08

MORE AT TripAdvisor

Absolutely shocking !!! I’ve put a complaint in and get nothing back asked for a refund sent photos and receipt and waited over a hour and half for 2 desserts that were un eatable melted and smashed out where been bashed around ! Awful

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Melissa . 2025-01-07

MORE AT Just Eat

it's icw cream it tastes like ice cream feels like ice cream I want it to be ice cream but I can't prove it ice cream

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Charlie . 2025-01-04

MORE AT Just Eat

The food was very tasty and the service was good even though there was only one person working but she was great. We had a great time

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Arundhathi S . 2024-12-18

MORE AT TripAdvisor

Absolutely shocking it was so bad. This is the worst review I have ever written.

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colin . 2024-12-18

MORE AT Just Eat

Overall a chill place to go with mates

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Jack Kelly . 2024-12-18

MORE AT Google

The food was nice because it was very tasty. There was only one person working so the service was a little slow but she was doing an amazing job x

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Charlotte W . 2024-12-18

MORE AT TripAdvisor

Frozrn pudding Wrong item sent

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Claire . 2024-12-14

MORE AT Just Eat

excellent food, delivered on time.

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Jackie . 2024-12-14

MORE AT Just Eat

Amazing service staff are all soooo lovely and helpful and make the best milkshakes and desserts iv ever had

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Jade Thorpe . 2024-12-13

MORE AT Google

Lovely tasty food, freshly prepared

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Issy Wickenden . 2024-11-28

MORE AT Google

Driver seemed like a very lovely person and had a lovely smile

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Ellie . 2024-11-27

MORE AT Just Eat

Unfortunately, the restaurant had not paid attention to the requirements of the customer by ignoring the added instructions.

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Razzaq . 2024-11-16

MORE AT Just Eat

Very dead restaurant but food was good. Idk how many staff members there were as I only saw one but our food came out quite far apart and only received my drink after we had all just about finished the food. Staff was polite and gave me a £5 voucher before I left 👍

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Brigid Murphy . 2024-11-15

MORE AT Google

the banana waffle is really lovely.i will definitely be ordering again.

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Deborah . 2024-11-11

MORE AT Just Eat

What actually arrived was nice but the soft scoop ice cream was missing

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Joey . 2024-11-08

MORE AT Just Eat

The courier was friendly and on time

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Grace . 2024-10-24

MORE AT Just Eat

Although expensive for what it is, it was a nice treat

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Jay . 2024-10-20

MORE AT Just Eat

the kinder beuno milkshake spilt all over the other drinks I told the driver he told me to contact the store they told me to contact you. I'm not happy about this

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Nicola . 2024-10-14

MORE AT Just Eat

Didn’t even receive my order this is shocking

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Louie . 2024-10-06

MORE AT Just Eat

small portion sizes for the price. little dessert shop is cheaper and bigger size portions

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Darrell . 2024-10-02

MORE AT Just Eat

Been here many times with friends. Almost perfect for a dessert lover.

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Jiahang Yu . 2024-09-29

MORE AT Google

Horrible atmosphere. Came in at 6PM (5 hours before close) to an empty restaurant with chairs/tables stacked - not a welcoming environment. Staff were nowhere to be seen, wandered around for a few minutes before someone scurried out from the back to seat us. INCOMPETENT STAFF. The woman who took our order was new - no issue here. However the other staff ‘training’ her were equally clueless. Customer service skills were nonexistent. I gave a £5 crepe voucher to the trainee taking my order, who applied 10% instead. I brought this up to the supervisor and was met with silence, as he clearly did not know how to put a refund through the till. He even continued to argue back with me and say that I didn’t bring a voucher (which he was holding in his hand). Similarly, my friends who came with 20% vouchers were unable to use them as staff couldn’t work this out on the ordering system. Safe to say won’t be coming back.

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Amelie Brett . 2024-09-22

MORE AT Google

Table of 5 arrived at 14:30 to a completely empty restaurant and made our way to a table to be stopped abruptly by a very rude waitress and asked if we had a reservation with her eyebrows raised, I looked around and said “no..” to which she just gestures towards the table we were heading for. We sat there for ten minutes in a complete empty restaurant with no menus. My elderly mother in law went up to the counter to ask for some menus to be told “I’m just about to come with them if you go and sit down” - menus were given and we sat for another 15 mins with no service so decided to download and use the app to order. Food arrived quickly and was very tasty but your very rude waitress completely ruined this visit for us.

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Natasha Blackman . 2024-09-14

MORE AT Google

never received my order, not happy cost alot of money

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Grace . 2024-09-08

MORE AT Just Eat

I ordered a waffle with extra white chocolate sauce which I had to pay £1.25 for and i didn’t receive it

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Aoife . 2024-09-06

MORE AT Just Eat

Great deserts, best in Exeter 👌

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Shomail Bhatti . 2024-08-29

MORE AT Google

This place is going downhill / hell. We had to wait 10 minutes on till to order. Spent nearly £45. Then we received some of our food very very late. And they were saying that their runny hot cookie dough is normal. It was very bad and was like porridge in texture. Asked to change my order so was told not possible because manager says if everyone is getting same hot cookie dough then it was technically my problem and not their wrong recipe. We have ordered hot cookie dough there before and it’s always crispy on the outside and gooey on the inside. Very poor customer service. Then in my replaced order they didn’t give me ice cream with waffle. Don’t think I will be going there anytime soon.

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Amanullah Abdul Qayyum . 2024-08-27

MORE AT Google

I had rees's hot cookie dough. It was amazing but couldn't eat it all. It was sooo sweet. Also pineapple smoothie which was really refreshing. Don't think I would go again as I thought it was expensive. Two deserts and two drinks £30.

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Jill Phillips . 2024-08-23

MORE AT Google

good was not delivered 11 year old son was very upset as was a special treat

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Naomi . 2024-08-22

MORE AT Just Eat

Delivered on time but the crepe was inedible, cold and barely any toppings. Also forgot the soft serve. Disappointing.

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Rachel . 2024-08-16

MORE AT Just Eat

food was hastly prepared like someone doesnot like to cook/work! It was bad.

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Harman . 2024-07-25

MORE AT Just Eat

Driver was brillaimt good communication and everything but wrong waffle came and was not happy

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Jaxon . 2024-07-25

MORE AT Just Eat

very rude driver he didn't come out from his car I have to go out in the street and the food was keeping on the seat not in the thermal bag my food came cold

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Mihaela . 2024-07-17

MORE AT Just Eat

Great service amazing food. Good place to treat yourself. Best place to come if you have a sweet tooth. Best place for dates

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ZO M . 2024-07-09

MORE AT TripAdvisor

Food was all upside down and spilled everywhere. Delivery was fast but not good for food quality

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Michaela . 2024-07-05

MORE AT Just Eat

White chocolate flakes and marshmallows were left off.

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Lisa . 2024-06-14

MORE AT Just Eat

Food quality itself really good, delivery time quick but unfortunately packaging smelled strongly of cigarette smoke and the smell is still present in my room after room and fabric spray. Put me off my food and drink quite a bit and made me feel nauseous.

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Hannah . 2024-06-07

MORE AT Just Eat

LOVE THE FOOD, perfect to hangout with your friends (if you have money) but the vibe is just...off. It's got an eery, malicious energy. Other than that, great place! 😊

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Franka “Kika” Montañanegra . 2024-06-06

MORE AT Google

Best ice cream dessert I've EVER tasted! The ice cream milkshakes are just incredible too! I'm normally a savoury person but Kaspas has converted me!

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James Court . 2024-05-26

MORE AT Google

I has some cinnamon donuts with toffee sauce .. wow out of this world . Lush .. also my daughter had the oreo cookie doe which looks amazing. She said it is wonderful I ordered an iced lattie. Wow someone doesn't know how to make them . Wayyyyy took much ice . So basically I got a very very watery latte . 4.95 for a cup of ice .. really disappointed as was looking forward to it . I tried to call kaspas to sort it out struggle away . I rang 4 times no answer You cannot leave a message which is quite bad customer service I was calling them to say please stop raining a lovely drink As evey other time it has been perfect

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haylay . 2024-05-24

MORE AT Just Eat

the crepe was a mess the sauce leaked all out the box the brownie was not soft at all rather disappointing 😕

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Tabatha . 2024-05-23

MORE AT Just Eat

Poor customer service order was wrong food was cold and rubbery

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Caleb . 2024-05-18

MORE AT Just Eat

I had a very unpleasant experience at this dessert shop recently. I went there with friends to celebrate a birthday and decided to order a matcha boba tea. When I asked the cashier if I could have the drink less sweet, she responded in a very condescending tone, questioning if I had ever had boba tea before. I found this extremely insulting as my request was very simple and reasonable. Despite explaining that I had indeed tried boba tea before, just not at their shop, the cashier continued to be dismissive and rude. When my drink finally arrived, it was a terrible disappointment. The cup was mostly filled with ice, and the matcha flavor was incredibly weak. This experience left me feeling very disrespected and frustrated. The cashier's attitude was unprofessional and insulting, making what should have been a fun and enjoyable outing quite the opposite. I hope the management addresses this issue to ensure better customer service in the future.

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隋唐 . 2024-05-16

MORE AT Google

They closed 20mins before there closing time. Nothing available to buy , least they can do this have some milkshakes and cake options even if they had to clean crepe and waffle maker. Very disappointing!! Or they should change there closing times on less busy days.

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Sirisha Akunuri . 2024-05-07

MORE AT Google

The food here was absolutely incredible, service very quick and efficient and a great atmosphere in the whole building. I would be a bit careful when washing your hands however. The water is piping hot. In fact, it was so hot I couldn't even use it. There should really be a caution label. Other than that, it is an amazing dessert parlour.

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Annabelle Merriam . 2024-04-12

MORE AT Google

This place is like heaven and hell! I love going here, the food is heavenly.... Just sweet treats! However I always leave feeling sick 🤣.... My own fault, I will add! Whatever you do, don't eat a whole bowl of cookie dough to yourself after a waffle!! Staff are excellent, always really quick and attentive! The food is super sickly, moreish and lush! 🤣!! If you want a sugar rush, I could recommend anywhere else more! I look forward to my next serving of Cookie dough!!

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Tobias Cornberg . 2024-04-10

MORE AT Google

Never received my delivery but says delivered

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Bryony . 2024-04-06

MORE AT Just Eat

The service was awful it's took 30 minutes just for me to get my ice cream with only 10 people in kaspas.not okay

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Laney-rose Hicks . 2024-04-03

MORE AT Google

Both of the Crepes were stone cold and were so hard it was like they were stale and had been on the side for a week.

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Shelly . 2024-03-28

MORE AT Just Eat

Would have been nice if 66% of my order 2/3 items weren't missing. However, shop did try to be fair and fix the problem as it was their mistake and just waiting on a refund. The 1/3 items that did arrive was actually nice. I'm not going to hold this against the shop because I know in the catering world mistakes like this happen and to be honest the shop was very polite and professional when trying to fix the problem. I ordered the pistachio milk cake (arrived) the two drinks didn't but they're getting refunded and the cake was pretty nice with ice-cream. Would have given 5/5 if my whole order arrived but 4/5 just because only 1/3 things arrived. Delivered on time too. Slightly early I think can't remember.

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Zara . 2024-03-02

MORE AT Just Eat

We regularly go to Kaspas as it's our favorite place to eat in Exeter. The service is always good and the desserts are amazing. I would definitely recommend it

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Samantha S . 2024-02-19

MORE AT TripAdvisor

Food arrived 20 minutes lates, to the wrong location with cold waffles and melted milkshakes. Not impressed

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Lottie . 2024-02-17

MORE AT Just Eat

waffle came cold and most of strawberries were off the waffle

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harley . 2024-02-14

MORE AT Just Eat

Bought two giftcards as Christmas presents. First recipient used theirs no problem. Second recipient went on a day when nobody knew how to process it. Went again on another day and told giftcard wasn't registered. Have sent a photo of card and receipt to Head Office. After 3 weeks of investigation they have said 'it's not registered, go back to the store'. What a rip off. Don't bother.

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meljohns . 2024-02-12

MORE AT TripAdvisor

cling film on frappe, not smashed up or melted/too cold. Tasty food

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Jack . 2024-01-26

MORE AT Just Eat

Plenty of choice too choose from and value for money for all the family

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Wendy Cartmill . 2024-01-16

MORE AT Google

the waffles were cold and undercooked

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Daria . 2024-01-15

MORE AT Just Eat

Went on quiet night so service was good. Always delicious and lots to choose from

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Carol Davis . 2024-01-14

MORE AT Google

waffle was stale and so was chocolate on top and wrong ice cream flavours.

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Hanna . 2024-01-05

MORE AT Just Eat

THE FOOD WAS ABOMINABLE! Gross Waste of money I spent £17 on a shared dish of ice cream and it was tiny with a little amount of ice cream it was already half melted and the food to cost ratio was WOEFUL. Not to mention it took 30 minutes in an empty restaurant to scoop out some grotesque ice cream and serve it. The staff were not very happy. Next the milkshake was bitty, they did my order wrong and didn’t give me cream even tho i payed EXTRA. Waste of time, do not come here it is VILE!

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Oisin Miller . 2023-12-20

MORE AT Google

Really friendly and fast delivery driver

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Michael . 2023-12-14

MORE AT Just Eat

My food didn’t arrive am I able to get a refund

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Joseph . 2023-12-11

MORE AT Just Eat

Awful customer service and the waffle we were served was raw!

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Samuel Robins . 2023-11-21

MORE AT Google

Ice cream leaked all over bag and all over cake

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Cody . 2023-11-12

MORE AT Just Eat

Never got order and only got 1.50 refund

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Daniel . 2023-11-01

MORE AT Just Eat

Food never showed up but on the app it said that it was delivered but never received the delivery

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Alyssa . 2023-10-29

MORE AT Just Eat

Said it was delivered but never turned up.

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Martin . 2023-10-29

MORE AT Just Eat

We didn’t receive our order so we want our money back nowwww

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Lexi . 2023-10-29

MORE AT Just Eat

My meal did not.turn up . They touck the payment.and I did not get the food. It said it was delivered but it was not deliverd

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Lorraine . 2023-10-28

MORE AT Just Eat

My food has not been delivered!! It says delivered and it hasn't

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Louise . 2023-10-28

MORE AT Just Eat

Ordered to be delivered for 9pm and didn't arrive until 9.40

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Shannon . 2023-10-26

MORE AT Just Eat

Never received my order the driver stole it

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joana . 2023-10-22

MORE AT Just Eat

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