Kaspa's Broadstairs in Thanet

Ordered a pistachio kunafa crepe using deliveroo. It came cold, dry and with out all the pistachio cream. Had the kunafa but without the actual cream it was dry and unpleasant to eat. Tried calling Kaspa’s but they were rude and unhelpful. Expensive. Bad food. Bad customer service. I’ve added pictures showing what it should look like compared to what I got.

Good service nice atmosphere friendly staff

Don't order by uber eats or just eat, your be lucky to receive it. Staff will not help you out..

Over priced , no atmosphere, was just shown a table and given menus , no talking or anything

Never received, kept getting delayed for 2 hours now just says received :(

As it would have been in the store: 10/10

Just not worth the price for how small it is

Cookie dough was just choclate all smudged in the box

Didn’t even receive my order no help at all at the restaurant either dismal to say the least

was no crushed oreo Base and defo was no toffee in banoffe just a plain waffle topped with bannana and I had whipped cream as an added good job otherwise would be dry milkshake was great

food was stone cold banana looked off

delivery driver went to two different locations before making his way to us. when he arrived food was cold and ice cream was melted. When we asked him to wait to check our order he said it's not his problem and walked off.

food was not made to what is specified. the chimney cake was missing multiple ingredients.very disappointed

Cold! Not happy :( was looking forward to my waffle

Driver left the place and then stopped to another pick up our ice creams arrived 3/4 melted, waffle cold …

I’m not happy with the order. The packaging is not sealed, there are few bueno pieces and the product was completely cold and hard

The food is very delicious and all that d good value for money. But I always forget about a detail that I notice every time I visit....the plates! Omg the plates!! It looks like they just rinse them out, if you look underneath you see what I mean, on the top part of the plate it doesn't seem very clean either and obviously is covered with whatever dessert I ordered so I can't tell ...but it's actually vile! Are they washing the plates properly? Don't think so, imagine the cross contamination that might happen in the kitchen too!

Absolute joke, delivery guy told me kaspas was shut, told me to give him the code to cancel it, so now I am being refused a refund as he has received the code and says it's been delivered.. Kaspas are not helping me get a refund.

Came here after 7 pm. on a Sunday, and although I thought that there would be no one in (due to late hour), they were very busy. The place is extremely clean and all the staff are polite and attentive. The order came quickly, and everything was delicious. The only downside would be the smoothies, which were only crushed ice and no taste (no fruits, was tasting only as iced water). However, we still recommend them for the atmosphere and lovely staff members.

Normally we all love cheeky bit of Kaspas as a treat as this is not the first time we visited however this time was disappointing, not food wise, it was lovely well at least the part that was right. The lady at the till was lovely but lack of her understanding ruined this experience. First asked for a kids size portions and was told that they do not do it which clearly states otherwise on the website, ok no problem I thought ordered a normal portion, then asked for a drink by pointing with a finger and couple of times and asked for no ice and guess what, the drink that was brought to the table was different flavour/colour and with ice 🫢 at this point asked the lady about the different drink and she ofcourse said that it was me that pointed at a different colour one and even if I did point to the different one specifically said which colour and what flavour of the drink I wanted. Just left it at that as did not want to ruin experience for kids and the drink was nice. It was not bad overall , however it would be nice to get what you ordered and staff should be more aware of the menu.

Food was great, delivery driver was absuive and thretening, reached for something in his pocket, i have cctv but im struggling to find a email to send to

A lovely place, great food, and lovely staff.

Was waiting in the next room over and kept checking the map to see where the driver was. Thought the map was glitching as the driver hadn't moved in 10 minutes. Looked outside the window and saw the driver parked outside and no movement for the next 10 minutes. Had to go outside and collect the food in the rain and was not offerend an apology or anything. Horrible service and wasted our time.

Wrong order I had to go return the wrong order and pick up my order

did not get any whipped cream that I ordered

Ice cream wasn't melted but waffles was already stone cold. I also ordered extra white chocolate sauce it didn't seem to be add.

Lovely dessert, polite, friendly delivery driver, thank you

Could have filled my bubbleliious sundae a bit more for the money it cost!

it was saying my food had been delivered but I never received it!!

Best desserts, friendly staff, just amazing all round! Highly recommend

Being from the states there are quite a few things we've never heard of. The Oreo Chimney cake was really good. The employees were all very friendly.

The original time estimate was a bit off but once the driver collected the food the time was accurate and I got my food while it was still not and the ice cream was cold

really nice delivery drivers, very quick service and food in great condition!!!

Not so great staff could do with more training, how to be polite

What you expect from a chain dessert 🍨 place. Little slower than expected but they were busy in takeout orders and walk ins

I didn’t get my order at all. I’m still waiting for a refund. I called my driver and told them they had the wrong address he proceeded to deliver my order anyways. I want my money back. As I didn’t get my order!

Cookie dough was drinkable through a straw and also cold. Delivery driver was miserable but on time.

my order never arrived so i would like to request a refund please

We really enjoyed our order this evening we will definitely be recommending you to others

The strawberrys were really soggy and made it all soggy

Didn’t arrive. Been expected to wait up to seven days for a refund, and pay a second time if I wanted another delivery sent out with the possibility of the same scenario occurring. Neither the establishment i ordered from or Just Eat had the details of the delivery driver which is just absurd, so one is reprimanded for the theft. Ridiculous ‘service’

1st time its happened but both the waffle and cinnamon bites were stone cold, the whipped cream was runny and not enjoyable at all. Will not be ordering again anytime soon.

It's a lovely place for a day out. With mouth watering tasty and delicious deserts. Wide selection of ice cream flavours. But the staff is a bit unprofessional and dour face. Please upgrade your staff.

missing the cookie dough, which was half my order. didnt give me time to even ask about it

If I could give minus three stars, I would we started off when we went in there and our order for one of the shakes was wrong when my partner went to the till to explain that she’s been overcharged for one she was told that she was wrong and what she was saying and they didn’t listen I don’t have any faults on the actual desserts. They were nice but one of the milkshakes tasted like it had a chemical in. I went to the till and explained that there was something wrong and it taste like chemical manager on duty kept telling me I was wrong and I insisted that she should investigated what I was tasting and she refused. I will be taking this further and I will be contacting EHO due to the incompetence of when they worried that something is seriously wrong with a taste of one of their products. My partner is in the toilet right now, being sick and that has Completely destroyed my first experience of trying your brand

Driver never delivered my items

Food was poor and cold 3 pieces of strawberry no sauce won’t be using again

This place couldnt be more of a joke. Been to other kaspas but this one is just staffed but completely incompetent morons. Seeing some of the other reviews here, regarding out if date first aid and screws sticking out the seats, im amazed it hasnt been shut down

Milkshake was ok thought it would taste slightly more like ferro and was super thick but it was nice the peanut stack slice was good salty and sweet and creamy and really enjoy it

Food was good kids loved it here until an incident. Advice to new customers is to make sure you check your seats before you sit down as our 4 year old daughter caught her foot on a screw in her seat. She was screaming in pain not one member of staff came over to see if everything was alright we had to go up and ask for a first aid kit. While they wondered off to find one our daughter was being sick in pain. Finally a member of staff come with a first aid kit that was 2 years out of date and practically empty with half eaten lockets and suncream. We asked of ice which took forever to arrive. All staff were hiding out the back on the phone to their manager as they didn't know what to do. As we went to leave to go to A&E a member of staff finally arrived to give us the accident book to fill out, then ran off out the back. We just wanted to get her foot cleaned as they couldn't supply a first aid kit for us to administer first aid to her.

Literally just watched it drive away

It wasn't the correct waffle I ordered

the milkshake was OK but the waffle was very dry and crispy and there was barely any sauce which made the whole thing dry.

Lots more stuff added to the menu!

Al lovely, just missing the custard

Ordered a £50 custom loaded waffle and shake and both were disgusting they left a bin-medicine taste

My order is marked as delivered yet hasn't been delivered. Justeat tracker showed driver arrive on my road and then just drive away again.

Cherry cheese cake wasn't the best unfortunately. Rest of order was good

Delivery driver said delivered but never got my item, no phone call, never rang my buzzer......not kaspas fault but delivery driver needs having a word with

Perfect no problem very happy thank you first l use this service thanks again

Expensive, Amazing looking range of waffles , desserts and icecreams by the scoop. Sadly nothing is gluten free or diabetic friendly. I got 2 large milkshakes on day of visit for house guests,

Spot on . What's not to like.!! (Table service would be nice in this day n age for larger parties groups)

Did not receive order! Even had a message saying it was delivered ! Paid money for nothing !

Milkshakes don't taste of anything at all just taste like cream, cakes was lovely tho maybe add abit more of the flavour ice cream to give it more flavour

The food hasn’t been delivered

i want a refund or new drinks due to my drinks being spilt

Milkshake did not taste of anything only tasted cream

Sadly the service was very slow then scooped ice cream was hardly existent considering it's an ice cream parlour, you would think that there would be more Ice cream on the waffles as that's what people are In The Parlour for!?! Even my 2 year old grandson asked where his Ice cream was . My granddaughter enjoyed hers though as she had a sundae.

£9 for a piece of cheesecake which was bland. Very overpriced won’t order again. Same with the banoffee pie

I ordered kaspas delivery on just eat. The delivery was quick, food was presented well and very fresh. The brownie cookie dough is delicious. I’ve also eaten in store a few times and it’s been just as good. Great place!

Dessert good but shift supervisor kept giving me dirty looks and made me feel uncomfortable 😐

Ordered at 7.38pm advised of delivery after 10.30 but has not actually arrived!!!

delivery was early and good was great apart missing straws for the slushy drinks.

Not happy that I had to drag my autistic son out the house to find the delivery driver as he couldn't find my house. Causing my son to have a major meltdown. I use this service for door to door delivery to avoid my son being traumatised. Very disappointed

Order was never actually delievered, delivery driver did not follow orders to call my phone, order took too long to prepare

Didn’t bring the custard neither

Would appear that times are difficult. Very meagre amount of toppings on the waffles today. Not been for a while. Won’t rush back

Tasty food and drinks, it was a little quiet, but I enjoyed that.

Missing the ice-cream or cream. Kaspas wouldn't deliver it so 2 meals gone to waste

Uncooked pancakes and cold cookie dough! Looked like a 2 year old made it! No good for delivery that’s for sure

Hardly no toppings and items missing!!!!

No fudge pieces on the Choc fudge sundae. It was half full of chocolate brownie which was not in the description, and i am unable to eat.

My food came and the crep was thrown around and got handed upside down

It’s quite affordable and very tasty

3/6 times ordered it’s never been delivered

Just a treat, way to pricy but lovely once in a while, my mum was happy ;)

Generous portions and good prices. Freshly made waffles were very tasty and the waiting time was very short. Nice and friendly staff

I haven't had kaspas since they opened but man ain't these guys scrimping the scoops are to small I paid 10 quid for half a tub of Ben and Jerry's could of paid 5 quid for double the amount lol oh well at least the driver was pleasant and polite thank you just eat not so sure kaspas

crepe was so hard and nit worth 1 penny of tge £9 proper rip off

The Delivery person was very friendly

The person who delivered my food was really rude to me because it was the wrong phone number on my account. Even to the point of calling the mistake 'stupid'. Food is lovely as always but very unhappy with the service

The wrong order was delivered. Once again just eat have messed up. I can’t afford to re order as my order was over £50.

My Oreo doughnut was the best doughnut I have ever had in my life

Minimal sauce & toppings.. almost a dry waffle. Extremely disappointed considering the price.

Very nice sweet treats. Cold in the restaurant though.

Cant find fault all ok and service wax excellent. Can be a bit sickly as do much

don't buy anything to do with cookie dough. they're charging £7.80 for a small cookie. absolutely disgusting how misleading it is.

The milkshake and waffle was nice but honestly very expensive for what you get.

I didn’t get the food delivered to the right house number

Lovely desserts on my doorstep 25 minutes after ordering! Thank you!