Kaspa's in Poole

Saksham, who we took our order with, was one of the most polite and patient people I've ever been served by. He had no objection to any of our specifications and served us with a smile on his face despite our lengthy ordering time. We had a slight misunderstanding about one of our items which would have led to us being overcharged but he acknowledged the mistake and corrected it, even giving us extra toppings free of charge! Absolutely phenomenal service... thank you Saksham! Aside from that this restaurant is our favourite dessert place and we love to come here. While a little expensive, the desserts are huge and unrivalled in how delicious they are. The atmosphere is calming with pretty lights and laid-back music; it's a great place to relax and enjoy a sweet treat with family. I highly recommend coming in-person as opposed to getting it delivered, though. Most of the bad reviews seem to result from Uber/Just Eat/etc. taking their time and letting the food melt/go cold, which really isn't the restaurant's fault (although you might end up with smaller portions when ordering delivery because they use different dishes and crockery when serving in-house).

Super service and food from the younger generation here tonight. Prompt and polite staff, delicious food and......even clean toilets.....with SOAP ! Many thanks kids !

Milkshakes are outstanding, Sunny and Chaffy are great and have a top team. I come here regularly for my takeaway milkshake and safe to say still haven't come across a bad one.

we finally received the order 25 minutes late it was cold the icecream was melting and the cheesecake was missing, After ringing 4 times to finally get through I explained the situation to the lady on the phone she told me there was nothing they could do and told me to contact just eat for a refund, I refused this offer as I wanted the item I had paid for and not a refund, she told me there was nothing we can do and hung up! I called back again to be answered by the same girl saying hi, I replied hello is t she replied yes I thought it was you, I replied and said why did u hang up and she said I didn’t mean to, no apology nothing!! I asked to speak to a manager and she told me apparently they are on the telephone, I waited 10 minutes on the line to be hung up on again, 4 calls later the same girl picked up saying my managers still on the phone, I told her I would wait again, a few minutes later the ‘’manager’ Gumising (he told me his name was) said hi what’s the issue, I started by asking for his name and the girls names who I was just talking to he responded and told me he didn’t understand, I repeated myself several times and said could I take her name the girl I was speaking to yet again he continued to say to me I don’t understand, so I said leave it let me explain my concerns, as I went to explain he would not let me talk and kept interrupting me! I asked him if he was going to listen to my complaint but he refused and said I’m not interested!!! I replied a very angry comment and said why are u on the phone as a manager If u cannot understand bloody English!!!! I honestly in my 35 years of living ever ever rang a company and received such shocking attitude on the telephone!! The way the manager just spoke to me is actually horrendous!! Luckily I have all phone calls recorded! I’m totally obscured by this, a paying customer and spoken to like a piece of s**t! I have contacted head office with a formal complaint

There is nothing wrong with the taste of the food here but I hate it when a menu picture is not what you get, the ice cream portion in photos looks great but when served it is about a quarter of the size, when I mentioned this to the guy behind the counter he said we only have one size of scoop. It’s no wonder the place is empty as we will never go there again and will advise anyone we know never to visit

We all had a great time. Delicious food and not badly priced drinks either. Thanks for the great group photos also! I’d recommend coming here.

Clean tidy toilets spotless spoilt for choice hubby and daugher had a choc waffle with little moons and a ferrore roche I had strawberrys with white chocolate and ice cream daughter also had chocolate frappe hubby finished it off bit expensive but we had meerkat code nice as a treat staff lovely