Kam Xin Chinese Takeway in Cheshire West and Chester

Food is delicious but waiting over 90 minutes for a delivery is an absolute shambles.

A less than averagely good special chow mein. A bit greasy, a bit dry and lacking in fresh vegetables or egg. You may be better off at Dominoes next door.

Absolutely beautiful 1 of the best Chinese meals I've had in a long time had a little hickup with delivery as was given the wrong food, but called up and the lady on the phone was amazing she rectified the mistake straight away got my order sent straight back to me and even called me 30 mins after closing to check I got my meal and offered me £10 of my next order so amazing service and amazing food recommended the bbq ribs there banging

Expected food to be late due to the awful weather but it arrived in the 30 min delivery time. Food was steaming hot, fresh and tasted great. Will say the food is consistently good from here

Just ordered a banquet for 2 , well it was one of the best Chinese meals we have had, delicious bbq ribs the whole meal was so tasty & plentiful, can’t wait for next time .

I've ordered from here a few times and never had a bad dinner. The black bean is very flavourful.

Went for a Chinese takeaway about 5 weeks ago and was disappointed with the food. Kam xin has always been very good so we decided to give it 1 more chance this evening. What a mistake!!!! Had a sweet and sour king prawn with chips. Where do I start: batter tasted of flour and unable to taste the king prawn. The battered king prawn had excessive batter and was extremely dry! Chips were cold and dry. There was no onion, tomato or peppers just a cup of sauce!! I was tempted to drive and take the food back but my wife convinced me not to!!! I should have looked at these reviews prior to going but trusted it would be better!! Never, never, never again will we call to kam xin for food, it needs closing down!!

Worst Chinese I have ever had, food was indescribably dry, no flavour whatsoever as if it had been sat under a heat lamp all day not fresh at all

lovely food, staff are always friendly and when iv had delivery there's been no issues. Will be ordering again very soon !

Order took nearly 3 hours to be delivered. Nearly 2 hours over the estimated time I received from the email. Food wasnt good, and was delivered cold. We was only able to eat the chips and they were still soggy and unenjoyable. It was near closing time when we received the food so I'm guessing it was all rushed and given the scraps. Very disappointed, especially with it being a £30 order.

I ordered and collected 10 minutes. Singapore rice, salt n pepper pork ribs, Cantonese chicken.... All very good.

Great service and delicious food. Picked up a takeaway of Mongolian lamb and Szechuan beef. The meat was tender, well cooked and appropriately spiced. The salad accompanying the lamb was fresh and the sauce was great. Look forward to buying from Kam Xin again.

Collected Mongolian lamb and Szechuan beef. Took about ten minutes from order to collection. Food was fresh, tasty, spicy. My experience was great 👍

The food is pretty good, but every single time we order, we order way in advance for a specific pick up time. And pretty much every time we’re stood waiting in the shop for fifteen or twenty minutes after our pick up time. Food good, but it’s so annoying that it’s always so late

We've been buying food from here for over ten years and it's honestly the best Chinese I've ever used. Especially recommend the soft noodle chow mein, curry and salt and pepper spare ribs. Thank you for the excellent food and friendly service!

Lovely food from here and really enjoy it always will have food from ere

Absolutely POOR!!! Placed an order online. Delivery would be 80 mins…fine, it’s a busy Saturday night. 3 hours later and it’s still not arrived! Gave them a call and spoke to a lad that had absolutely APPALLING customer service, told us it hadn’t even left the kitchen still, would be another half an hour AT THE LEAST. Didn’t care one bit, said people had been waiting longer so wouldn’t be prioritising it. WHY ARE YOU TAKING ORDERS STILL THAT YOU CANT FULFIL?!? Disgusting. Asked for a refund…was told they would ‘call the company that sorts the online orders but it’ll take several days’. AVOID THIS PLACE!!!! They don’t care about their customers at all!!

I got sweet and sour with chips the chips were ok but the sweet and sour in batter was the worst I’ve ever had. In my opinion these battered pieces were previously partly cooked then frozen and back to the fryer on order very tough and chewy certainly not fresh at all, the sweet and sour sauce was as if it was how water and sugar with colouring in to make it look right, very dissatisfied they need a health and safety officer in there to take a good look at what’s really going on so I’ve reported them! The worst of it is they will know what they are serving up to us folk isn’t good quality I bet they wouldn’t eat it themselves. They need prosecution so I’ve called the cops.DO NOT go to this disgusting Chinese takeaway.

Always our favourite Chinese takeaway but delivery takes a while. Our last order we were told 40 minutes and it was just under 2 hours.

The food was two hours late, the noodles were still raw, not the best won't be going back

£74 order. Food smelt and tasted like fish. Also, found multiple hairs in our food. Rang the takeaway up to complain, they said they couldn’t do anything about it. Environmental health will be contacted Monday morning. Won’t be returning to this takeaway.

Disgusting food. Ordered quite a bit of food for family. Did it via their app, told it would be delivered at certain time. Over 20 mins later I rang to ask where it was, rude girl told me driver was on their way, food turned up over 10 mins later. Well, it certainly wasn’t worth the wait! All of it was slimy. Fried rice clumped together, chips really overcooked, curry sauce looked like frogspawn & was vile. Definitely will never go here again

We’ve been going to Kam Xin for years, beats all of our other takeaways we’ve tried. Can’t understand the poor reviews! Kam Xin is quite expensive, however it is the best Chinese takeaway we’ve managed to find in Chester and even after moving, we travel 20 minutes there and back to get it. Our favourites are the combo mix for 2 people, the wontons, salt & pepper chicken, seaweed and chow mein. I would highly recommend to people, and would say it is worth the money.

Awful experience, waited an hour for 40 minute delivery and rang them to find out they hadn't even bothered to take the order off the computer system then took another 30 minutes to cook and deliver and dishes missing from delivery- NEVER AGAIN !!!

Yet again another delicious meal from the Kam Xin, we regularly get a take away from here, we have tried others but always come back as it tastes so much better, always fresh, hot & good sized portions. Also very accommodating, leaving out chilli etc if requested. Would recommend, always busy, cannot understand poor reviews.

Just had a delivery from here, the order process on the website and delivery itself was faultless however the food was awful! The chips were dry obviously heated up from lunch or yesterday! We had 3 portions that ended up in the bin. The Chinese meals were v greasy as was the salt & pepper chicken. I wish I had of read reviews prior to placing an order. Will definitely not be ordering from here again.

Ordered a meal from kam xin Chinese takeaway. We ordered a quarter pound cheese burger, chicken and sweetcorn soup and a chicken chow mein. The burger was nearly cold, it was a microwave job and the bun was half the size of the burger, we found a small lid in the soup after we had consumed, the chow mein was just edible as it was just warm. We order food from here a lot. We won't be ordering again. I will add that customer service is very poor, pure lack of respect. We find this a disgusting service. Read other reviews, clearly not learning from mistakes at all. Very sad to see.

We were staying at the Premier Inn nearby and each ordered a takeaway via their web site. That part went OK, except you can't seem to order a meal without a rice or similar with it. My wife had a chicken Chop Suey - this was really good. Lots of meat and accompanying bean sprouts and assorted vegetables. I ordered a mixed Sweet and Sour - there was plenty of mixed meat but it clearly hadn't been done fresh. The batter on the meat was soggy and it wasn't that hot. My guess is that it had been done earlier - perhaps even frozen in the container some while ago - and then heated up (not well) to deliver. Not the best by a long way. I ended up peeling off most of the soggy batter and just eating the meat. Shame - it was a good selection of meat but not well presented.

after many years of being a customer here and having the odd mishap (it happens) we have decided never to use this place again after are latest meal. waited nearly 2hrs for a delivery that was said to take 45mins !! food cold an my takeaway container was barely half full !! too many times now we have had problems, seems like their cutting back on ingredients whilst upping the price. never again

Always good, reliable, tasty food. Fast and efficient service. Our favourites include Chicken Kung Po and their Szechuan dishes.

Shocking like slop and I wanted fried rice not boild checky but more blue top milk on a Sunday nightygown on slippers on

Made an order to collect was told an hour, when I arrived to collect my order, the staff were rude and made no attempt to acknowledge me when I entered the shop. I then waited a further 30 minutes for my food. I would mind if it was a large order but it was one meal with chips, which were definitely blanched. While I was there I witnessed only one delivery had gone out and 2 phone calls asking about the whereabouts for their food. Absolutely awful staff and service.

We are regulars here & are surprised at how the last 2 weeks have gone ‘down hill’ I was told the delivery time was 1 hour & 20 mins yet 2 hours later, I rang again to check where our meals were & they were eventually ‘on there way,’ This week we had friends around & decided to use again, although the delivery was quicker we had a meal missing, when we rang to report it & suggested they might add a few extras as a gesture of goodwill, we were abruptly told NO & the missing meal would be delivered as soon as possible , we understand that the take away is busy but there is definitely no loyalty to regular customers!

We gave them over 24 hours notice of our order, and moved our delivery slot to accommodate them. Our Order was delivered 2 hours late,even after we phoned them twice to chase it. Each phone call resulting in a new delivery time being promised....that was then missed. Delivery driver wasn't wearing a mask and didn't follow social distancing guidelines. Will no longer use them.

Awful service twice now we have waited over 2 and a half hours for our food.We have all realised how ill we are the next day with salt overload instead of having tasty flavours.This is the last time we will order they have no idea how to run a take away

El personal más rudo. Después de haber realizado el pedido a través de la aplicación Kam Xin y haber indicado una hora de recogida, tuvimos que esperar más de 30 minutos para recoger. Cuando se le preguntó por qué, la rubia grosera que trabaja allí simplemente dijo "no es nuestra culpa". Bueno, ciertamente no es culpa de sus clientes, así que, ¿quién es? Una parte del pedido se preparó al menos 10 minutos antes de la última parte del pedido y se dejó en el mostrador. Cuando le dijimos a la grosera rubia que haría frío, ella simplemente respondió "sí, hará mucho frío". Tiene que ser una de las personas más groseras e ignorantes que jamás haya trabajado en un puesto de servicio al cliente. Llevaremos nuestra leal costumbre a otra parte en el futuro.

Pedí comida para llevar para la familia en línea desde este lugar y pagué con tarjeta. Dijo que la entrega tardaría 45 minutos. No había señales de eso después de una hora, así que intenté llamar 12 veces pero no obtuve respuesta. Me puse en contacto con Bigfoodie (a través de quien hice el pedido) y tampoco pudieron contactarlos. Después de una hora y media, los niños tenían mucha hambre, así que terminé preparándonos té a todos. Luego nos fuimos todos a la cama y la entrega llegó 2 horas y media después de ordenar y despertó la casa. Le dije al conductor de la entrega que me devolviera la comida y quería un reembolso por los 40 + que pagué. Recuperaron la comida y alguien me llamó y me dijo que obtendría un reembolso. Al día siguiente llamé y se NEGARON a reembolsarme. Pésimo servicio al cliente y gente horrible con la que tratar. No volveré allí y le aconsejaré a cualquiera que lo solicite EVITAR A TODO COSTO.

I order regularly and am always happy with the food and fast delivery, The Singapore noodles and ribs are my usual order and they are amazing, so much meat and ingredients in the noodles, some of the best I have had in England.

Cuidado, cobran de más.Pedí una olla de verduras con arroz hervido - precio 5. 70 en el menú en la pared. Me cobraron 6. 00. Cuando se le impugnó, se le dijo que este es un nuevo precio y se le dio un folleto del menú con la declaración de que "nuevo precio aquí". El menú de papel también indica 5. 70!Es una pena que siempre he disfrutado de la comida.

I wouldn’t bother ordering on line. Said it would be an hour and arrived to pick food up and it wasn’t even ready so waited another 20 + minutes. Food good thankfully

We are regular customers. There is a good choice of menu and lovely chips, not greasy. Would recommend chicken/beef curry or chicken/beef chow mien.

People are rude, food is labelled as vegan when it clearly contains egg, someone could get very sick eating here - avoid

Ordenado anoche, tardó 2 horas en llegar, aunque solo dijo una hora en el sitio web. Después de llamar y obtener un bocado del otro extremo gritando que solo tenían un conductor. . (no es mi culpa y si no puedes manejar la cantidad de órdenes que dejas de tomarlas) llegó caluroso, empapado y no valía 20. 40! Nunca más

The food can take 2-3hrs to arrive. One time, it didn’t arrive at all. Instead, after waiting for 2hrs, we received a phone call to tell us our order had now been cancelled because they were too busy.No apology.Absolutely disgusting service.Try Takamee in Chester. Their service is much better as is the food!

Ordenado en línea en 5. 40 para entrega a las 7. 30 hs. Llamado a las 8. 10 como no recibidos para recibir la notificación de que estaban "a punto de llamar" porque no tenían conductor de entrega. Me pregunté razonablemente por qué no nos habían informado antes de que nos dijeran que nuestro boleto había sido "enterrado porque estaban tan ocupados" ¡Absolutamente espantoso! !

Affordable with a wide choice of dishes including vegetarian options and English fish and chip type menu which the kids prefer. A bonus to be able to order online, they do t take cards in the shop but you can order by card online,

Orden de teléfono colocada en 4. 35 para recoger a las 5Llegó a las 4. 55 comida ni siquiera estaba siendo cocinada. Tuve que esperar 25 minutos antes de recibir el pedido. La pérdida total de tiempo al hacer un pedido por teléfono me dio la impresión de que las órdenes de entrega a domicilio fueron atendidas antes que las mías; el personal no me ayudó y no me importó

Me dijeron que estaba fuera de la entrega, me tomó más de una hora a pesar de que estamos a 5 minutos en coche. El conductor intentó alejarse sin darnos nuestro cambio. En general, desde el pedido hasta la entrega fue de una hora y media cuando pedimos lo antes posible. La comida terminó caliente en lugar de caliente y un poco pasada. No volverá a ordenar desde aquí otra vez.

Food was barely edible and cold I would not have served it to my dog! When I took the food back the staff were extremely rude and snappy! I would avoid this place like the plague!

Kam Xin es un bonito para llevar chino, aunque el servicio era un poco lento. Todos los platos de comida china para llevar disponibles. La calidad es regular por las normas locales.

waste of time placing an order. 3 phone calls and 3 hours later for order to arrive. i have been a regular at this takeway but never again. they don't deserve my custom or yours

Pick order up in shop got home no sweet and sour sauce for chicken rang to complain said they would send sauce out waited 15 plus minutes nothing arrived not the first time things haven't been good would not recommend

We online ordered as we have done in the past without any issues. However we waited 3 hrs. The food is always really good and fresh. So like I've read in previous reviews of you want to order I would go to collect it!

Waited over an hour and a half food cold missing chips rang up he said do you want your chips today honestly what do you think they came I explained to the lady she shrugged her shoulders I rang up they were not in the least bit bothered couldn't care less please AVOID DONT GO THERE

Waited an hour and a half for food which arrived cold and some of it missing . Rang up to be fobbed off with a snotty attitude . Will not use again .

Bien preparada comida y un personal amable y cortés. De fácil acceso y con un montón de aparcamiento. Buen servicio pidiendo teléfono para recoger usted mismo más tarde. Nunca he tenido ningún problema con este para llevar y es probablemente uno de los mejores sitios de comida para llevar china en Chester.

Desde aquí pedimos 3 comidas que llegó dos no tan ordenados. Llamé y hablé con el gerente que dijo lo siento el chef "olvidaron", se negaron a enviar reemplazos como me dijeron que estaban ocupados. No hay reembolso ofrecidos, pero dijo que podría haber una media de precio la próxima vez. Risa! No pida desde aquí!

Ordered at 6.20 still waiting at 8.20 call to find out order hasn't even been started despite being told it would be here 7.20-8.00. Then got told it would be ready in the hour . One hour later food still not even been started not even an apology then 3.5 hours after ordering they call and ask if we still want the order( still not been started) still paying full price. Then to be told they still have 20 orders from 6.00 that hadn't even been started. Will never order from here again. Only gave one star as would not let me submit with out doing it

Absolute joke ordered food at 8.12pm and was given an eta delivery for 9.12-9.30 rang up at 9.30 told food was being cooked and would be with us soon. Rang again at 10pm told the same foods being cooked now and that the driver would deliver to us first. Food finally turned up at 10.20pm avoid at all cost!!

Possibly the best Chinese food in the area, food is hot and tasty, staff are friendly and helpful, parking on road side after 7pm, also do a range of English dishes plus fish and chips.

I ordered a set meal for my partner and I with the specific request (asked to be repeated back to me by the staff) that there was to be no onions in the food. After collection and retuning home guess what....every dish (expcept the starters) had onion meaniny my partner who is allergic not simply with a dislike for onions was not able to enjoy her food.This is not the first time this take away has issues. Staffed by local kids who would rather mess around than pay attention to orders.Theres better food and much better service at other take aways in Chester

I love Chinese food and this is a very good take away, sorry to explain the food is very good and a reasonable price.However the one star is for such poor service, I swore I would never go back here but the food is good but the service is not.The reason I stopped visiting the Kam Xin was very poor delivery service so poor that I didn't get my food.Today I ordered my food Singapore vermicelli without prawns, I'm not allergic to prawns but they do make me sick but nothing serious. I started my vermicelli and ate 2 prawns needless to say I can't finish my meal.This is poor service and careless I will not go back and I suggest you don't try it!

Never had any problems with our food lovely well cooked good variety and prices too delivery quick ,pleasant drivers too

Best Chinese takeaway in Chester - and we've tried A LOT! Starters are particularly awesome and good value. Well done guys!

Ordered a delivery turned up very late. When we opened it all up food was only warm and there was a meal missing so we rang them back up they was very rude on the phone and would not bring out the food they had missed which we had paid for .Will not be going here again was a disgrace

Decided to try this takeaway and sorry to say that the food was very poor standard, eg the sweet and sour sauce (which should never come separate from the meat) had an almost chemical taste to it. The chicken itself was rubbery and everything was generally tasteless. I don't usually like leaving bad reviews, and the service was perfectly fine and delivery no problem, but for those who want good chinese food I would recommed giving this one a miss. Having said all this I have yet to find a decent chinese takeaway in chester. The shanghai in hoole is lovely but they don't do takeaway :(

After trying countless Chinese takeaways since moving to Chester, I have now finally found a decent one! Amazing food, large portion sizes and very reasonable prices! I had tofu that was cooked perfectly and really enjoyed my meal. They also understand what vegan means which means hassle free ordering and lots of choice for me. And the chips were proper chippy chips. The best kind.I will be a returning customer as very happy I have found a good Chinese in the Chester area.

As a bit of a Chinese Chicken Curry and Spring Roll addict, I take my choice of take away venue very seriously - after sampling many of the Chinese Take Away's in Chester I came across this little gem, since finding it I have never looked back. The food is superb, outstanding quality and flavor - ample portion size too. Considering this is a take away, as apposed to a full on restaurant, the staff are polite, attentive and fast. The take away itself, although tucked away, has access to ample parking around it - with a parade of shops available should you need to grab those extra little bits while your food is being prepared (be warned though, they are fast). Personally I have always collected my food, so I cannot say how good or bad the delivery service is other than to say they are always busy with the phone going - I think collection is the best option. Definitely worth the effort to visit.

The quality of the food while good had to be awarded 1 because it was so massively outweighed by waiting for 2 hours for an incomplete order to be delivered despite 4 separate calls of a clueless delivery driver. No discount offered as recompense. Avoid at all costs.