K Js in Cornwall, Isles of Scilly

Today I visited subway and was extreamly disappointed with the service the lady who was taking our order was very very rude she had long black hair and when I asked her which chicken it was she shrugged her shoulders and turned around I then asked for no jalapeños on my nachos as I am allergic I got home and there was extra on top while being cold as soon as I got in the car I asked for my sub to be toasted and the cheese was barely melted while being cold as well I had to toast it at home in a toasty Machine I have had multiple issues with the service from only lady think it’s disgusting and very unprofessional

Looking at the reviews, food delivery times are as they were in June 2022. We arrived at 12.45 on Sunday 8th September to be greeted with the sign advising a 45 minute wait for hot food. We stood in a line of 12 people and reached the order point after 30 minutes. We both wanted soup, to be told Yes, 45 mjnutes was what it would take. What planet is the management on? Just how many years does it take to take the message on board & make an improvement. 45 minuted for a bowl of soup. They surely by now get the message that a wait of 1.25 hours in total for a bowl of soup is ridiculous. I cannot believe each soup is made especially to order. We threw the towel in , jumped in our car & travelled over to Trellisk near Truro, even busier than this restaurant, were served and eating our choice within 15 minutes of arriving. Is there a lesson here? Of course there is & one this restaurant should take very seriously. Very disappointed & frankly angry that this is the way customer’s are treated.

I should start by saying the food was good and portion size generous. But the service lets it down - I ordered in person and the server stopped me talking twice to answer the phone. I get that they don’t want to miss phone orders but when you’re speaking to someone face to face then interrupting that is just rude. This then meant that 2 orders went ahead of ours. We were told 20 minutes and 45 minutes later I’m still waiting which was incredibly frustrating.

Great staff, friendly and helpful.

Fish looked way too brown so decided to go for pie. Hard on top and chips overcooked and greasy. No like it has been in the past 😤