JRC Global Buffet Croydon in Croydon

Overcooked bland food and overly expensive

Sadly only nearest halal branch, however waiters and staff are really friendly and accommodating, great place, update made it slightly spacious. Nandis loosing it's touch with their grill chicken, with out the added sauce there is no longer any flavour on the chicken as before.

50 minutes to get a table 40 minutes for food to arrive Food service cold. Staff with attitude. Worst restaurant service experienced

Would only return here due to the great service by Gabriella. Managers - give her a pay raise before someone else snaps her up!

Accommodated a large group of us without warning Staff were pleasant, helpful and understanding Food was exceptional and although placed at different times came out close together making it a perfect day Thank you

My family and I visited for dinner and thanks to Gabriella our experience was perfect, she served us with friendliness and hospitality and is an asset to the team!

We have visited this Nando's restaurant on numerous occasions and have consistently had positive experiences. The service provided by the staff is commendable, as they are both helpful and cheerful. The food is served promptly, and its quality is exceptional. It was a bit disappointing that some menu items were not available. We did notice one minor issue: the walls above the drinks tower were quite dusty.

I like their Peri Peri chicken and Spanish salad. People are very nice also

The food is good (your standard Nandos) but the service is very poor. We had to wait for 40 minutes to get our food served and this was not the first time that it took this long for our food to arrive. The last time we were here it also took about 40 minutes. The issue is the place is not even that full plus they make you wait for at least 20 minutes before you are seated so I am not sure what this wait is all about.

Rude customer service by Leo,Refuse to accept my request for fresh chips. I

Last went here 5 years ago and what a change. Yes I understand prices have gone up on everything but this place is really mugging off customers. Now it’s £28, no drinks included (also Beer used to be about half the average price-now it’s £7 a pint) The cooking station used to have lovely little bits of meat and seafood but I swear the ‘steak’ was like a piece of bacon, we just had to laugh. The curry you would get better in a supermarket, the Chinese similar to a rubbish takeaway and most of the dishes were cold/warm as they don’t want to top up. Overall for a similar price go to a proper Chinese, curry or steakhouse. Lastly the staff were a disgrace, rude and entitled (getting in was like a celebrity nightclub) and they told us to clear up after ourselves when we asked if they could take empty plates. Another example of sheer greed, I am astonished they are still in business and shocked who in their right mind would go back this soulless rip off. The old days this would be a £9.99 a head job and be reasonably priced as the foods rubbish but you can fill up. Last time for us.

Disappointing visit. We were greeted by a pleasant server, and then sat down at the table. But we ended up walking out before placing our order. This was due to the amount of flies landing on the tables and in the air. The customers next to us, sat there constantly fanning flies away from their food and drinks Very unhygienic, please address this issue!!!

We weren't asked how our meal was and in fact only at the end when they took the plates away!

We came here as a family to celebrate my daughters GCSE results. It was full of teenagers as they had the fabulous offer on. We dis have to wait for a table but that wasn't an issue. Our food didn't take long once we were seated and ordered. Staff were friendly. Toilets were clean. I'm sure we will be back again!

Really bad self service restaurant desserts tasted expired and waiters took your plates without notice and cold food.

Excellent service provided by Nando’s Valley leisure park. Ana (manager) , Aden, Gabriella and serving staff were extremely helpful and very co-operative. Ana was very understanding and kept an eye on the dietary requirements (gluten intolerance) for my daughter. She exceeded my expectations in every way. On previous occasions all managers have been outstanding. All staff are always exceptional in ensuring food , service and atmosphere is met with high standards. Thankyou very much!

No online/telephone reservations, well attended but also quite crowded and loud. Food was good, good value for money.

Absolutely amazing customer service by Jayden. Very helpful and attentive during my visit. Such a friendly soul

We loved the service from Jayden today, he went above and beyond on our visit! such a friendly person! Thank you so much!

The new layout appears to have fewer tables, but the food is solid!

Always busy. But the food always nice. Thank you.

I came to valley park a few days ago and wow absolutely terrible. The food was okay and the staff was amazing but I Honestly don’t understand how Nandos can have a restaurant like this still open. There is flies everywhere its absolutely outrageous , the floor is soo bad and the tables are so close to each other. How can you have your staff work in these conditions, let alone customers I really feel sorry for them tripping over the floor while running with food and flies constantly everywhere!!! Look after your staff!!!! This absolutely disgusting and not right! Shout out to Jayden and the staff at valley park they don’t deserve to be treated like this

Their customer service is shocking, had to wait 40 mins for food then an extra 30 for our food. Food then came cold and we had to wait another 5 mins for our other plate off food my brother ordered. Then they said rubbish about the manger said do we want extra food when nah I wanted a refund mate. When my brothers food came they gave him basically half a plate off chips to try nice us when really in truly their whole system is clearly not to standard. Small kitchen, not enough staff but a big seating area, makes no sense. Also still want a refund.😐

Halal food for those who want to eat Nando’s. In the full plater there should be a couple of more things need to be added which will do justice to its price.

Super busy! But great service with a smile

Had a reqlly nice lunch with my wife this afternoon. Food was tasty and the staff was excellent with a smile. Jaydon was really good. Thank you

Food was lovely as usual but Jayden’s service was amazing! He’s so lovely and makes you feel right at home.

Fabulously made Nandos!! The staff here is so amazing making everything even more great - each and every person was so cheerful and ready to make the experience so good - service was fast - waiting well it’s a popular branch hence the wait is part of the Nandos trip 😄. But getting great food with really happy and pleasant staff that worked so well as a team is definitely a bonus!! As a family we have visited this branch since it opened but recently been many times in the last few months because of the service and great tasting food! So thank you again for tonight’s visit (Tuesday staff :)) you were all wonderful 🙌🏻

Good experience. What you'd expect.

Looks like to me they can not manage their tables properly....People are waiting, there is tables to be cleaned, nobody takes care of this(like headless chiken), but they keep saying that there is no availability yet, keep on waiting for the table you see, just need to beg one of the staff to clean it.....Probably if they have staff that cares about work, they will cover much more customers.....Poor management..clearly. Otherwise food is good like any other Nandos, they all the same......Ahhh one more thing....Two people ordered the same plates, One is full portion of chips, the other, half portion(Clearly visible as the plates arrived to the table)Question to them: Why is like this....Answer: That's how it comes.....I clearly understood, that there is no need for more questions.....Nothing going to change, even though I have paid the same money for both....

This was my favourite Nandos, However it has gone down hill. Flys are everywhere!! dirty cutlery, the chicken looked like it was boiled and then put on the grill for 2 seconds. The salad was rotten and smelly. I got food poisoned. Called to speak to the manager and he was very rude over the phone and no customer skills. Never again Nandos!

Went here with my friend and really enjoyed the visit. Choices of food were amazing and you could go back as you like. I would suggest taking really small portions and then if you can handle a second round to do that, otherwise the food will be wasted. Will definitely go back when in London.

Tazeem at the till is a real asset to your company. Her excellent manners, fantastic customer service skills, her etiquettes make her number 1. She was extremely helpful and polite! Feedback was given to Gary the Manager, who also was extremely helpful and listened to the remarks about Tazeem.

So I visited the Nando’s restaurant in Valley park (Purley) and from the moment I stepped into that place, I felt so welcomed, the staff were super polite, attentive and always had a smile, I have now started this as MY personal go to Nando’s! I want to personally shout out the staff members of that evening: Aiden,Jubaida,Dimi,Aleks,Shakeem,Riana, Krystof and Gabriella, your team is wonderful and the best I have seen in the history of any Nando’s that I have visited, and I have to say this, Nando’s London HQ please do give them ALL a raise/Bonus or whatever you need to do to elevate them, we need more people persons like these! Big up Croydon Valley Park Nandos, the best experience to date!!!

Customer service could be better Takes a while to get attention but the food is good

Loved it - tried the new rice salad bowel - delicious . Excellent wings and speed of service kept the kids happy

Amazing food and service! Krystof was a true gentleman. 10 out of 10

Cedric is actually the best grilled and makes the BEST fino pitta in the country. Bro needs to be nominated for the grilled of the year. And Fiza was such an amazing waitress. Should defo be a manager

Removed 1 star for food and service because the peas were smelling (wasted) and tasted really bad. Honestly somebody serving this should have realised they were good for the bins. That was disappointing as we love peas. One waiter at the end did ask us if we had a good time and we offered to exchange the peas but we were leaving. Spending well over £100 they could have offered to refund these peas as a gesture but that was not mentioned. Luckily the rest of our food was fine, service was rapid too, although we had to wait 1hr for a table to be made available. We opted for the refillable soft drinks and ice is also available. Staff made sure to let us know the soft drink part (that collects spillage) was full and that was very thoughtful to avoid accident. However one would except all the food to be outstanding and these peas looked yummy but had turned bad. Really love them hand washing facilities (outside the toilets) great for both kids and adults.

Ordered a fair bit of food. The wings roulette meal was overcooked, was chewy and not edible. The meal had no flavour and taste.

First time at this place Would have to say it was better than expected The way it is run and managed The food was a lot fresher than expected for a buffet just need it laid out a bit better Typical Saturday night buzz Price is right too for their offering Would definitely return as they have something for everyone and a lot cheaper than a takeaway Would be returning

Food was a little cold ,but still tasty

There are tons of different options and I think this place is good if you want to try different cuisines you may not have tried before. The food is average and most of it is quite greasy/fatty. The best parts were the fresh prawn and steaks that were cooked in front of us. The steamed bun selection was very good as well. I think for nearly £30 for entry and a soft drink you could get a decent meal elsewhere.

Had a pickup order, timing was accurate and the staff was very friendly and welcoming. Gary was a star and very accommodating.

The food is amazing. This place is always busy and most of the times with queue to get table.

Food was amazing, But the customer service was absolutely outstanding! Thank you FIZA for your help and VIFFOELA.

we went as a family yesterday and was served by Jaden, this guy was superb, friendly, helpful and listed to her well done requests, the food was superb but Jadens customer service and after service is the best I have seen. A true credit your organization, this man should be the Mayor of Croydon, or even best the PM of the UK JADEN FOR PM !!

Ordered a vegetarian option for takeaway that could only have been vegetarian and they for some reason put chicken in it anyway.

Thank you Jayden for supporting time with amazing customer service 😄 food was great aswell

Bad service, rude staff i ordered 40 minutes ago food hasn’t came.

Lovely Staff our kid was sleeping and they went out of their way to clear a table where we can fit our pram. Really nice to see some good folks in there.

I came in a bit close to closing time and the customer service was amazing.I understand that the staff have been working all day and just wanted to go home but Jayden provided excellent service at the valley park branch and deffo needs a promotion!!!

Food excellent, atmosphere good got very busy quickly after we sat down be prepared to wait in busy times...

Really bad service from the start. The person who took the order didn’t listen to my request of chicken well-done & wrong pieces of chicken. After this I had to wait another 25 mins. To get home and realise my chips were burnt, half of my son’s Nandino order was missing, no drink or extra side of Broccoli nor my side of coleslaw. This is after the manager checked. The service has really gone down. Understaffed and staff rushed off their feet. Not visiting this branch again. Spoke to Tonka, who was nice on the phone, who will be sending a voucher via email. Thanks, as my family we’re really disappointed with the quality of food. 👎

The food was amazing as usual but I really wanted to leave a review for 2 staff members. Gary and Jayden was truly just amazing. The best customer service ever, extremely friendly. Nandos Croydon Valley Park this is a clear sign they need raises & promotions!

Gabriella was such a nice hostess, very welcoming and attentive to our needs. You won’t be disappointed with her service!

Was pretty standard for a Nandos. Food was good.

Jayden is a very pleasant young man, the service he provided was amazing and I will be back because of his 100% of good service.

Don't know what the hell they have done to this place. It's so small with such limited space. The atmosphere is draining and the staff service is poor. Had to wait 35 minutes for a table. Food arrived after almost 40 mins. Worst nandos iv ever had.

We visited on a Saturday and it was busy (an hour wait for table of two). So we decided to order online for pick up, we were then greeted by Danielle who ensured we had cutlery and all the sauces to go with our meal. She was absolutely lovely and gave us a positive experience. Unfortunately a few ingredients were forgotten in our fino pita, which is why we couldn’t give 5 stars for the food. Other than the small mistake, we enjoyed our meal and overall service. We will visit again!

We just popped in for a very quick and unplanned lunchtime snack. It was OK and no more, or less, than we expected for what is essentially a fast food restaurant. I wouldn't hurry back there though.

Never had any problems with this branch… always good chicken and good service … been coming here since it first opened!!

This was my first time at this nandos as I was visiting my friend and we decided to order a takeaway. It was extremely busy and full inside. The front desk was welcoming and patiently, he took our order and the que moved quickly. Danuka - her customer service was impeccable. For nandos, I would say more like a 5* restaurant level of service and thoughtfulness. She is clearly very hardworking and takes customer service very seriously. Lovely person! Gary - I requested something while he had his hands full, yet, he went out of his way to find it! Again, it was busy and not many staff available, yet he showed that same customer service. You can tell that it was genuine kindness. And I appreciate that, which is why I wrote this review. Sometimes people deserve a shout out for the little things. Its the principles and the kind actions that sometimes get overlooked. Thanks so much guys, you are wonderful ✨️

Ordered our food and collected it. Suffered very bad food poisoning from my meal. Got in contact with customer service who have been extremely poor with their responses denying that it was caused from our meal from them. Offered me a £20 gift card as a gesture of goodwill to go back to them which I have declined as I will never be eating there again after being so ill. Avoid them at all cost.

5 starts goes to Gabriella. She provided a great service not just to me but a lot of people with a smile on her face even under pressure as it was very busy Thank you Gabriella.

Nice friendly staff. Good food.

Pleasant visit here on a Sunday afternoon. Had only a small wait to be seated (did not reserve). Service was quick and staff were very friendly. Order through your phone (scan table's QR code) or order at the counter. The boneless sharing platter was tasty although I feel they don't give you a lot of chicken for the price paid. Particularly enjoyed the side of spiced grains & butternut squash. You need to collect plates, cutlery, napkins and sauces from the drinks station where there's also a sink to wash your hands.

This place is just brilliant. Halal food, large space for seats.Here u ordered sunrise burger and 5 chicken wings. The frozen yogurt is tasty and you can get free refills. It was very busy at the time as it was a weekend. If you are eating out in Croydon or specially in Purley way, I would definitely recommend.

This is was our second experience dinning at this particular Nandos, our first experience was lovely thus we hoped to receive a similar or even better experience alas not all dreams come true rather some are a complete nightmare. To begin my wife and I were asked to wait in the waiting area which we were more than happy to comply, this would be the only good highlight of this awful experience we had to experience. We made our orders the starters were a bit mediocre, furthermore the sweet potato wedges some of them were a bit burnt. I was offered a cup without a straw without a straw, furthermore the waiting period for mains was extraordinary long for no particular reason. Even though the matter became clear to us which is none other than clear racism, since it doesn't make any sense to me customers who came after us who made their orders after us yet their food arrived first that isn't a mere consequence rather it is clear you only carter to particular demographic of people.

Good service, shout-out to jubaida for the convenience

Nando’s- can you ever go wrong and leave unsatisfied?!

Shoutout to MO the best worker in the whole restaurant! He'll perfect your food exactly how you want it and any other problem you may have he'll make sure it gets taken care of. 10/10 service! Kay.

CLEARLY TOLD MANAGER ALESSA (?) THAT MY DAUGHTER IS ALLERGIC TO MILK AND EGG! She did not declare this on my order ! (Will add photo of receipt later). Right now I’m in emergency room as my baby got severe allergy reaction and her whole face was swollen and couldn’t breath properly. IF YOU CANT DO YOUR JOB PROPERLY MAYBE GET SOME TRAINING OR CHANGE THE JOB. SEVERE ALLERGIES ARE EXTREMELY DANGEROUS FOR KIDS!!!! Will update once leave hospital and photo of receipt “no allergy declared “ will be provided. Also I will make sure to contact head office as this can’t be accepted!

The staff here made me very welcome and did everything right. I would highly recommend this restaurant. I think the staff at this branch of Nando’s are motivated and do a sterling job!

The overall experience in this particular Nandos was absolutely superb, they serve wonderful Halal chicken which is simply grilled to perfection. In terms of the atmosphere it had its own unique ambience which I really liked, the only downside to the evening was it gets a bit crowded thus it got a bit noisy.

Great food and pretty fast service but they’re always very rushed off their feet and there is always a long wait time to get a table.

Service was super quick Staff were friendly and kind Atmosphere was great Free parking and clean surroundings

Went here with my mum who was in a wheelchair thought it would have been a been chaotic getting her to a table but from point of entry and end of service Mo and the young man at the door was absolutely great with the assistance and care taken whilst we were there. Had a lovley afternoon and the food was on point.

Experience with the family went right after the gym great customer service skills from Jubaida thank you for the help will visit again

Gabriella behind the counter was by far the best customer I have recieved in a long time. I believe she deserves a bonus! Especially with the positive attitude with our confusing order, the polite manner is speaking, along with being informative but very welcoming and rapid service.

We came when it was really busy and waited around 15 mins via the queue buster. We waited near the area and waiting time was not that long. The guy at the front door showed us to our table- did not tell us we could order from our table or greeted us (very very bad customer service skills) We ordered and the cashier would not accept my blue light card but accepted my NHS card for discount. Food arrived quick. Store ran out of ice on the most hottest day of the month. No takeaway pots for my sauce of chilli jam. Nobody came to our table throughout the course asking if our food was ok. The only benefit to visiting this Nando’s was that it was halal.

It was quiet busy at the time, but we got a table quick. Food was best of all our visits at different Nandos! Team looked like they are well organised and everyone knew what they are doing. We would definitely come back if we will be around!

Chicken liver & full chicken with sides.

Stupid waiting system please allow pre-booking. Security staff, can act like bullies sometimes and treat people with disrespect just because they’re waiting for the slow seating service. Once you’ve being seated, the service is slow and the food is really small portions, compared to other Nando’s.

Dear Nando's, Following the ABSOLUTE ABUNDANCE of SENSATIONAL Service & FANTABULOUS Food, I am more than GRATEFUL to kindly send a RAVISHING reference on Behalf of this Eatery of EXCEPTION & its EXCEPTIONAL EMPLOYEE'S ! Warmest regards Sherlene Adolphe

Ridiculous waiting time but understanding based on location

The member of staff at the front door seemed to lack interpersonal/customer service skills, and her tone came across as quite abrupt and non-caring. Other than that, the food was good, and the service was quick, even with a full house.

Food was good although half the menu was out of stock. Customer experience overall quite good however one extremely unpleasant and hostile waitress who was very passive aggressive for no reason.

Very unorganised but the food is tasty

Great service from all the staff, very helpful and polite made us feel welcome. The food was good, the loaded chips were only warm not hot. The

Service could be better, had a bad experience. Food generally is good.

Great shoutout to the waitress in blue shirt and ties two braids! I just want to say thank you and your excellent services is really appreciated!

I came here on the Tuesday that just passed, and just wanted to say I was looked after very well by Jayden C. He took care of me and my family and I would 100% come back just for him!

Jayden and the team were amazing and so helpful. Food was served timely and was cooked to perfection. The service was excellent, especially as we had a wheelchair user with us.

10/10! Staff were amazing and so was the service and food. They gave us the last portion of loaded fries so we were super happy about that too :) defo recommend this nandos

It is located in a luxury place but will not feel comfort inside the resturant, the seats and disks needs deep washing. The reception attitude is rude, it is noisy environment.

Went there yesterday got served by lady named tazeem very polite and helpful with smiley face enjoyed my meal Mandi’s need more staff like her. Definitely coming back thanks guys

Went there yesterday afternoon to get takeaway sister serving behind the till with scarf on was really helpful, couldnt decide what to order she helped me through the menu,really enjoyed my meal. Definitely coming back. Recommended to everyone 👍 👌

Always have a great experience there. Good service and food 👌 😋

Been there few times , lovely staff , everyone smiling and ready to help .Served by amazing Sandie , she took my order , delivered my food and checked on me if I need anything:) this chicken is addictive