Golden Orient in Croydon

This company is a SCAM they accept my order on Deliveroo then change it to collection only , then they told me to make a new order they will cancel the only one I then tried to make a new order and they reject me because apparently I am to far away from them or restaurant so I had to make a new order from a new restaurant? Completely a big SCAM! They just want to take money

Always fresh, always on time, never disappointed

Disappointed. Raised their prices and received smaller portions. Also, the chicken and sweetcorn soup was tasteless compared to previous orders.

no flavour in any of the dishes!

Excellent food and customer service.

I didn't set a time for delivery, but the EDT was given as between 20:10 and 20:35. The order arrived at 19:41. Not a problem. Duck was a bit 'rubbery' hence only 4 starts for quality. Rest of meal was excellent.

Beautiful! Perfect duck, very crispy.

Lovely crispy duck and lovely polite gentleman delivered it

Very quickly delivery and good food . Happy customer

Food was cold when it arrived. Chips looked like they had been reheated many times and sweet and sour sauce diluted with water. Not nice at all. Thrown in the bin.

Foos was hot fresh and well prepared

Food arrived early, delivered by a lovely gent and was piping hot. Took a taste from all 5 items ordered and every one of them tasted absolutely fresh and delicious. First time ordering and I will definitely be ordering from Golden Orient again.

The food was really nice, tasted amazing. Our only issues was the Sui Mai was slightly overcooked which gave it a rubbery texture, and the Singapore Rice Noodles was way too spicy even though we asked for mild.

Spicy Lambi curry was excellent! Thank you

Food was excellent and delivered quickly 🤩

Food always fresh and tasty never cold and always on time

Very good service & food was great.

Crispy Aromatic Duck was very disappointing, the duck was diced up but was very fatty, bones left in the box and wasn't crispy at all. The spring rolls were not crispy either and had very little filling. Would have preferred to wait a bit long for delivery and had a better quality meal. Overall, would not order from here again.

Lovely as always, best around. Thank you

First time ordering from here and definitely wasn’t disappointed the food was hot flavoursome, decent potions. On a whole, I would definitely recommend and I would definitely buy from them again.

Food was hot and delicious. It was ashame I didn't have cash on me as the drivers were friendly and considerate. I will definitely ordering from the restaurant again...with change in my pocket.

Food was absolutely amazing as always....

Chicken chow main was really nice the chicken fried rice could of been a bit softer ie rice and not with spring onion inside not sure what that is about

Delivery nice an early👍 food very tasty. But man, disappointed in chips.. refried left overs is what they were. Dark brown and chewy and not as delicious as the rest of the meal…. I would order from here again, just wont be ordering chips👍👍

Food tasty but pork curry could have done with more sauce, a little dry.

Food was cold absolutely gutted . Delivery was forty minutes late With no apology a joke

Food recieved was found to be greasy, tastless. Recieved x1 crispy spring roll with chicken and shrimps ( should of been x6 vegetable spring rolls) The chicken chop suey, should of been called bamboo chop suey , not much chicken filled with bamboo, hardly any bean sprouts and hardly any gravy. Had requested extra gravy. Should have been in a tomato sauce but it wasn't. Had I of known the Chop suey to be served with Bamboo shoots, I would of not of requested this dish or put a note no bamboo shoots. Spoke to Golden Orient, and they were not willing to listen and told me to put a complaint if you're not happy. Was very rude arguing back with me and told me to go through Uber. I said they did not cook my food will not order from them again no wonder they are 3 star terrible.

Great quality . Have never been let down . Thank you

Delicious crispy chicken wings. They to me right back to Canada (yes I meant that as they went with a drink in the local pub). So delicious. I'll be back just for those!!!! Thank you x

Food was great really enjoyed it.

Very pleased with order food was good.

We order from you often and today wasn’t the best 😩 All items ordered where lukewarm once dished up. Didn’t enjoy today’s dinner as much as we usually do.

Our main of king prawn with cashew in kung po sauce was good. Unfortunately our starter of crispy duck spring rolls was very disappointing and we threw most of it away. The meat was almost non-existent; it seemed to be mostly fat.

Beautiful food. Delivered early and piping hot. Extra pancake rolls included free of charge. Amazing restaurant

Perfect! Great quality, tasty food. Really enjoyed it all

Fresh tasting , speedy delivery

Really light & yummy. Plenty of veggies.

Loved the food especially the chicken balls.

Food was great really impressed.

Bland Not the same as usually i won’t be ordering again

Food was bland and More peppers and onions than curry And the spare ribs.. Very very small not Happy customer

It’s the first time I have used Golden Orient and it certainly will not be the last. Food was ordered online and delivered, piping hot, after just 15 minutes by a very pleasant young lady. Everything was clearly cooked fresh to order and there was no greasiness or stodginess anywhere. My crispy spring rolls were absolutely delicious and both the Singapore Fried Rice and Szechuan King Prawns superb by takeaway standards, with nice levels of spice (nothing is ever hot enough for me) and impeccable ingredients, bursting with flavour. Prices are not bad at all; I have finally found a good Chinese in Purley. In fact, it’s better than good - it’s excellent.

The Duck was the worst I have ever seen, fatty, flavourless and the consistency of something that’s been reheated multiple times, had one mouthful (which I instantly regretted) and immediately threw the rest in the bin.

Delivered really quickly and food was super hot!! Delicious tasting dishes, can’t find fault in anything! Would definitely recommend:)

excellent food always hot.. always early..

Spot as usual. Best Chinese in area 😋 only one we use

We were recommended by a friend saying how good the food was, and they probably had a good night with their food. Our order was not pleasant at all. The beef chow mein was very chewy, the egg fried rice was like a slab when serving with orange bits in which probably was the egg, and the crispy chilli beef lived up to its name, it was too crispy and very brittle. not happy at all for the price we paid.

Food nice and hot on arrival. Very tasty

Lovely meal. Pleasant lady delivered the meal.

The automatic duck was not crispy and cut into cubes and was nearly all jelly white fat! The food was very very greasy and the beef curry had chips in it!! So disappointed

We ordered a takeaway from Golden Orient last night and it was brilliant. Took almost an hour to arrive but it was well worth the wait. Every dish tasted fresh and we could tell that it was cooked to order. Excellent. We were both very impressed. 10/10.

Delicious! Will definitely order from here again!

I love this Chinese takeaway but I've just ordered the chicken curry and it is just a watery mess ...such a shame

Curry was very dry with hardly any curry sauce

Excellent food delivered on time,delivery man very polite. The rest of my guests thoroughly enjoyed the food.Well done to you all.

The wrong drink was sent and no sauce with the duck

Only complaint is, they advertise Coke but send Pepsi, it is not the same product .

Very late delivery and arrived very very cold

Consistently good, has become my go to

Food arrived cold but once reheated was still delicious as always. Would have been 5 stars if the food had been hot.

Called up after waiting over an hour and a half to be told our food was the next one to be cooked because they had too many orders. So still another half an hour to go including delivery time. Called back 5 mins later to cancel to be told it was now out for delivery. We’ve overlooked late deliveries with this restaurant before because the food quality is good but it’s not worth it anymore as it is so unreliable. Should really provide some sort of refund

Lovely hot food delivered on time. Great portion sizes and tasty too! Would recommend

The food is so disappointing. I just binned it.

Excellence chinese food! Ordered for 8 people we all enjoyed the variety of dishes. All food was delicious!

I have been coming here for So many years, this is the Best place they always have good food is delicious and they are super, super respectful and nice

Nice food, quick delivery...would use again

Shredded chicken was cold and so hard I nearly broke my teeth

delivery was early and my food was hot and delicious as always

I order from here lots of times and usually happy, but tonight food was only warm not hot and no sweet and sour sauce

Food was well below their usual standard, chips in edible, beef in oyster sauce lacked flavour. Very disappointed

Food was lovely but the chicken balls were burnt again

The satay duck was fab. This is our favourite Chinese takeaway and never let's us down.

I had the most horrendous experience at Golden Orient Chinese Takeaway that compelled me to write this review. As a frequent customer, I've always enjoyed their food and service, but what transpired during my recent visit was utterly unacceptable. On Thursday, 28th September 2023, I placed an order as usual. However, this time, the quality of the food I received was shockingly subpar. Expecting a resolution to this issue, I decided to contact the restaurant and express my concerns. Little did I know that this simple act would lead to a nightmarish encounter with the front-of-house staff, particularly a woman who identified herself as Helena, then Hay, and later another name. My attempt to address the food quality issue was met with complete disrespect and indifference. Helena, or whatever her real name is, displayed a complete disregard for customer values and showed a shocking lack of professionalism. When I pointed out the issues with my order, her response was nothing short of outrageous. She not only refused to acknowledge the problems with the food but also dismissed my concerns callously. Her words were both offensive and deeply hurtful. She told me that if I had a problem, I should come to the shop. When I requested a replacement or a refund, she flatly refused, saying, "If you don't like the food, then don't eat it." This level of customer service is not only appalling but also inexcusable. It's disheartening to see a restaurant I've trusted and frequented for so long tolerate such behaviour from its staff. The front-of-house team at Golden Orient Chinese Takeaway needs urgent retraining on how to treat customers with respect and professionalism. Despite this terrible experience, I want to believe that it does not represent the values of the restaurant as a whole. However, if such incidents continue, it's inevitable that Golden Orient Chinese Takeaway will lose many loyal customers as they have now lost me as a customer. In conclusion, my recent visit to Golden Orient Chinese Takeaway was marred by a complete lack of customer care and respect. I sincerely hope that the management addresses this issue promptly and takes corrective action to prevent such experiences in the future. As of now, I'm left deeply disappointed and disturbed by this encounter and do not recommend this restaurant until significant changes are made in the front-of-house service and quality of food.

Order from here all the time , never Any issues

Not too impressed by the food, although service was on time. The crispy aromatic duck was not really crispy, and the hoisin with it was a tiny portion, barely enough for 4 pancakes, and seemed thinner and more watery than I'd expect. The sweet and sour pork could have been any over-fried meat in batter, it was more like crispy shredded beef to be honest. The Singapore noodles were overcooked and stodgy though nicely spicy. We did enjoy the broccoli in garlic sauce.

Made me very very I’ll eating here

Food was delicious and hot. Arrived 30 mins early which was terrific as we were hungry. Very polite delivery lady. Will definitely be ordering again.

Ordered in Uber, the quantity is great, delivered on time and the price is affordable but the taste is awful, especially the chicken fried rice. Bad odour and the quality of rice is very bad. My intention is not to defame the restaurant but want to help fellows out.

Our food was hot when arrived The flavours were lovely We really enjoyed our meal

Just had a takeaway. My special chow main had hardly any meats in it. And just 2 tiny prawns. Terrible

Amazing food, arrived hot and was very tasty

Really tasty food. Great Won Ton soup

Food that was received tasted like it had been sitting there hours. Not impressed

The hoisin sauce wasn’t anything like hoisin it was a runny soya sauce. The food was awful worse aromatic duck will not use them again

the quality of food is great but the portions have noticeably gotten smaller whilst the prices have gone up. Lots of fried onions to fill in the boxes.

very impressed with service and food

This is the second time we’ve received burnt beef chow mei from this restaurant. The seafood chow Mei was fine. I don’t know if I can risk ordering from them again

Prawn balls were so burnt they were barely edible

The food was very disappointing. Watery sauces and no taste, half empty containers and very dry meat. Won’t be ordering from here again maybe new owners, used to be the best Chinese

Do not order from here it’s horrible food come cold things missing the rice was hard it literally fell out of the container

Yum, yum, yum! Best Chinese I’ve had in a while!!

The food was tasty and delicious. thanks for your service.

Food always amazing first time they missed a item which was a bottle of coke but she came all the way back to bring us it and said we could have a free dish next time obviously amazing customer service 10/10

The food was bland!, it wasn’t horrible but I am unlikely to buy again

First time using this unit, very impressed as was my wife. Well done.

We have regular order has we like what there cooking is like and prompt with delivery

Ordered many times. However last night's not good. Couldn't eat ribs, so tough. Large pancake roll had really thick batter. Sorry very poor food last night unfortunately.

Food arrived earlier than expected and was hot. The menu has a very good range. Food was nice but not great, no stand out flavours and included lots and lots of onion. Too much. Chilli beef was very chewy. Spring rolls were dull and they’re usually light crisp with good content. Mostly cabbage today. Noodles, seaweed and ribs were very good and made the meal. We’ve been coming here for many years and would usually rate 4 stars so maybe an off weekend or change of staff.

Ordered via just-eat. Food arrived in time. All food was cooked nicely and had flavour. They don’t do the crispy chips but these were tasty. Sweet and sour is on the sour side but my family prefer this.

Don’t usually order Chinese from anywhere but kids were begging. Not greasy, every dish flavourful. Particularly liked beef in black bean and garlic really good, sweet/sour chicken balls, nice and crispy.