Golden Orient in Croydon

It’s the first time I have used Golden Orient and it certainly will not be the last. Food was ordered online and delivered, piping hot, after just 15 minutes by a very pleasant young lady. Everything was clearly cooked fresh to order and there was no greasiness or stodginess anywhere. My crispy spring rolls were absolutely delicious and both the Singapore Fried Rice and Szechuan King Prawns superb by takeaway standards, with nice levels of spice (nothing is ever hot enough for me) and impeccable ingredients, bursting with flavour. Prices are not bad at all; I have finally found a good Chinese in Purley. In fact, it’s better than good - it’s excellent.

The Duck was the worst I have ever seen, fatty, flavourless and the consistency of something that’s been reheated multiple times, had one mouthful (which I instantly regretted) and immediately threw the rest in the bin.

Delivered really quickly and food was super hot!! Delicious tasting dishes, can’t find fault in anything! Would definitely recommend:)

excellent food always hot.. always early..

Spot as usual. Best Chinese in area 😋 only one we use

We were recommended by a friend saying how good the food was, and they probably had a good night with their food. Our order was not pleasant at all. The beef chow mein was very chewy, the egg fried rice was like a slab when serving with orange bits in which probably was the egg, and the crispy chilli beef lived up to its name, it was too crispy and very brittle. not happy at all for the price we paid.

Food nice and hot on arrival. Very tasty

Lovely meal. Pleasant lady delivered the meal.

The automatic duck was not crispy and cut into cubes and was nearly all jelly white fat! The food was very very greasy and the beef curry had chips in it!! So disappointed

We ordered a takeaway from Golden Orient last night and it was brilliant. Took almost an hour to arrive but it was well worth the wait. Every dish tasted fresh and we could tell that it was cooked to order. Excellent. We were both very impressed. 10/10.

Delicious! Will definitely order from here again!

I love this Chinese takeaway but I've just ordered the chicken curry and it is just a watery mess ...such a shame

Curry was very dry with hardly any curry sauce

Excellent food delivered on time,delivery man very polite. The rest of my guests thoroughly enjoyed the food.Well done to you all.

The wrong drink was sent and no sauce with the duck

Only complaint is, they advertise Coke but send Pepsi, it is not the same product .

Very late delivery and arrived very very cold

Consistently good, has become my go to

Food arrived cold but once reheated was still delicious as always. Would have been 5 stars if the food had been hot.

Called up after waiting over an hour and a half to be told our food was the next one to be cooked because they had too many orders. So still another half an hour to go including delivery time. Called back 5 mins later to cancel to be told it was now out for delivery. We’ve overlooked late deliveries with this restaurant before because the food quality is good but it’s not worth it anymore as it is so unreliable. Should really provide some sort of refund

Lovely hot food delivered on time. Great portion sizes and tasty too! Would recommend

Excellence chinese food! Ordered for 8 people we all enjoyed the variety of dishes. All food was delicious!

The food is so disappointing. I just binned it.

I have been coming here for So many years, this is the Best place they always have good food is delicious and they are super, super respectful and nice

Nice food, quick delivery...would use again

Shredded chicken was cold and so hard I nearly broke my teeth

delivery was early and my food was hot and delicious as always

I order from here lots of times and usually happy, but tonight food was only warm not hot and no sweet and sour sauce

Food was well below their usual standard, chips in edible, beef in oyster sauce lacked flavour. Very disappointed

Food was lovely but the chicken balls were burnt again

The satay duck was fab. This is our favourite Chinese takeaway and never let's us down.

I had the most horrendous experience at Golden Orient Chinese Takeaway that compelled me to write this review. As a frequent customer, I've always enjoyed their food and service, but what transpired during my recent visit was utterly unacceptable. On Thursday, 28th September 2023, I placed an order as usual. However, this time, the quality of the food I received was shockingly subpar. Expecting a resolution to this issue, I decided to contact the restaurant and express my concerns. Little did I know that this simple act would lead to a nightmarish encounter with the front-of-house staff, particularly a woman who identified herself as Helena, then Hay, and later another name. My attempt to address the food quality issue was met with complete disrespect and indifference. Helena, or whatever her real name is, displayed a complete disregard for customer values and showed a shocking lack of professionalism. When I pointed out the issues with my order, her response was nothing short of outrageous. She not only refused to acknowledge the problems with the food but also dismissed my concerns callously. Her words were both offensive and deeply hurtful. She told me that if I had a problem, I should come to the shop. When I requested a replacement or a refund, she flatly refused, saying, "If you don't like the food, then don't eat it." This level of customer service is not only appalling but also inexcusable. It's disheartening to see a restaurant I've trusted and frequented for so long tolerate such behaviour from its staff. The front-of-house team at Golden Orient Chinese Takeaway needs urgent retraining on how to treat customers with respect and professionalism. Despite this terrible experience, I want to believe that it does not represent the values of the restaurant as a whole. However, if such incidents continue, it's inevitable that Golden Orient Chinese Takeaway will lose many loyal customers as they have now lost me as a customer. In conclusion, my recent visit to Golden Orient Chinese Takeaway was marred by a complete lack of customer care and respect. I sincerely hope that the management addresses this issue promptly and takes corrective action to prevent such experiences in the future. As of now, I'm left deeply disappointed and disturbed by this encounter and do not recommend this restaurant until significant changes are made in the front-of-house service and quality of food.

Order from here all the time , never Any issues

Not too impressed by the food, although service was on time. The crispy aromatic duck was not really crispy, and the hoisin with it was a tiny portion, barely enough for 4 pancakes, and seemed thinner and more watery than I'd expect. The sweet and sour pork could have been any over-fried meat in batter, it was more like crispy shredded beef to be honest. The Singapore noodles were overcooked and stodgy though nicely spicy. We did enjoy the broccoli in garlic sauce.

Made me very very I’ll eating here

Food was delicious and hot. Arrived 30 mins early which was terrific as we were hungry. Very polite delivery lady. Will definitely be ordering again.

Ordered in Uber, the quantity is great, delivered on time and the price is affordable but the taste is awful, especially the chicken fried rice. Bad odour and the quality of rice is very bad. My intention is not to defame the restaurant but want to help fellows out.

Just had a takeaway. My special chow main had hardly any meats in it. And just 2 tiny prawns. Terrible

Our food was hot when arrived The flavours were lovely We really enjoyed our meal

Amazing food, arrived hot and was very tasty

Really tasty food. Great Won Ton soup

Food that was received tasted like it had been sitting there hours. Not impressed

The hoisin sauce wasn’t anything like hoisin it was a runny soya sauce. The food was awful worse aromatic duck will not use them again

the quality of food is great but the portions have noticeably gotten smaller whilst the prices have gone up. Lots of fried onions to fill in the boxes.

very impressed with service and food

This is the second time we’ve received burnt beef chow mei from this restaurant. The seafood chow Mei was fine. I don’t know if I can risk ordering from them again

Prawn balls were so burnt they were barely edible

The food was very disappointing. Watery sauces and no taste, half empty containers and very dry meat. Won’t be ordering from here again maybe new owners, used to be the best Chinese

Do not order from here it’s horrible food come cold things missing the rice was hard it literally fell out of the container

Yum, yum, yum! Best Chinese I’ve had in a while!!

The food was tasty and delicious. thanks for your service.

Food always amazing first time they missed a item which was a bottle of coke but she came all the way back to bring us it and said we could have a free dish next time obviously amazing customer service 10/10

The food was bland!, it wasn’t horrible but I am unlikely to buy again

First time using this unit, very impressed as was my wife. Well done.

We have regular order has we like what there cooking is like and prompt with delivery

Ordered many times. However last night's not good. Couldn't eat ribs, so tough. Large pancake roll had really thick batter. Sorry very poor food last night unfortunately.

Food arrived earlier than expected and was hot. The menu has a very good range. Food was nice but not great, no stand out flavours and included lots and lots of onion. Too much. Chilli beef was very chewy. Spring rolls were dull and they’re usually light crisp with good content. Mostly cabbage today. Noodles, seaweed and ribs were very good and made the meal. We’ve been coming here for many years and would usually rate 4 stars so maybe an off weekend or change of staff.

Don’t usually order Chinese from anywhere but kids were begging. Not greasy, every dish flavourful. Particularly liked beef in black bean and garlic really good, sweet/sour chicken balls, nice and crispy.

Ordered via just-eat. Food arrived in time. All food was cooked nicely and had flavour. They don’t do the crispy chips but these were tasty. Sweet and sour is on the sour side but my family prefer this.

Perfect as always 👌 our local favourite cheers

Not ordered from here before The food was so tasty non greasy and hot ! The best for a very long time in fact ! Will be my new delivery from today ! Really enjoyed the food

Spot on as always 5 times in a row 5 start best around the area

Great food again. This is the go to place for good food.

Have been getting take aways from here every 2 weeks for the last 6 months. I can honestly say we have NEVER had a bad meal and we've had LOADS of their dishes. Thanks guys. Mark and Debbie, Kenley.

The food is excellent with decent portion sizes. I'm new to the area and have used this restaurant several times now, so very happy.

Another below avarage Chinese. Small portions, bland flavours, dry chips. Excellent service from delivery driver.

We ordered a takeaway last night for the first time from this Chinese and we will definitely be using it again . The food was delivered on time it was very tasty , not greasy at all, and hot .

Spot on again cheers 🍻 👏 our go to for Chinese

The food was cold had to microwave the food before eating, hardly any meat in the containers mostly onions. It came so quick there is no way it was fresh. Called restaurant to complain, the lady on the phone did not care about the quality of the food served to me. Please go elsewhere there is plenty of Chinese restaurants in this area to choose from.

The duck was cut into chunks and not shredded as expected. The duck was full of fat and undercooked - it is supposed to crispy duck but it was just chunks of fowl tasting fat. The beef dish was supposed to be extra spicy but was not spicy at all. One of the sealed plastic containers had a burned hole in the top where it had come into contact with a hot surface. Not only was the food poorly prepared cheap cuts but it was overpriced. I would not recommend this.

Once again great food across the whole selection. Well done all

The sesame pork is very flavourful, the sticky sauce is great and the meat was tender, if I’m in the area again I’ll try all of them, Udon noodles are cooked perfectly. Great restaurant and glad I went here

Food delivered in quicker time than expected. Food quality was excellent and dishes very tasty. I would recommend them.

Been going here for a while but guessed they recently changed owners. I ordered on the website as it was raining and didn’t really fancy going out. Ordered at 7:30pm and picked the ASAP time. Got to 8:15 and called the takeaway and the person on the phone said that it left 15 mins ago and will arrive shortly. Got to around 8:30pm and nothing, I called again and she said it’s should be there. I said “that if it doesn’t arrive in 10 minutes what can I do?” She replied “ what ever you want? “, and long story short, I had to go to the takeaway at 8:45pm and my order was still there. After arguing with the delivery driver and not with the owner, requested for a refund and that didn’t seem like an option for them. Ask for a new food, they just recooked it.

Disgrace.........nearly 2 hours and our food still isn't here.......call to find out what's going on and they've got no idea what's happening....said the food will be here when they knock at the door....just kept getting palmed off.......still not here but let's hope its right.........steer well clear they are useless

Delievery took 1 hour 40 minutes. They said it was waiting to be delivered but then said it wasn't cooked. Portions are small - whole box no where near full

Ordered Singapore Fried Rice and it was the worst experience taste wise 😞 very disappointed. It’s the worst Singapore fried rice I ever had in my life.

Delivered in just over half an hour. Delicious! Nicest chinese meal ì have had in a long time.

Our local Chinese in Purley, have been visiting for the best part of the last 6 years and highly recommended it there! the smoked shredded chicken is great!

Food not as good as it used, maybe they have changed chefs, still reasonable price,

Found a long hair in my food and had to throw the whole order away. Restaurant offered to replace 1 item but would not refund. If you want hair in your food order from here. The hair was about half a foot long. Just to update 14/03/22 thought I’d give this place another chance. This restaurant will not let you order a starter unless you also order a main which then doubles the price. So if you want only starters you have to order a main for each. Complete con for second rate food.

Used to be much better. We haven’t ordered from here for a while until tonight, it used to be better. Crispy chilli beef is now more onion with tiny side of beef. The paid for bag of prawn crackers has halved in size and the egg fried rice has no taste. It’s a shame but will go elsewhere from now on

food very good, not traditional but worth the price. pretty delicious! order a main dish, and order rice with it. dont eat delivery at all costs! if the food is fried, high chances it will be soggy. takeaway is 5 stars nonetheless.

I have ordered take-away twice now in the last month and both times the food has been great very tasty and well presented.

Amazing food and it arrived exactly when the app said, almost scary how accurate it was! Don’t be scared of the spicy option on deliveroo tho… small amount of bite but nothing like when you select spicy at a Thai restaurant.

Delicious food! Delivered on time!

Excellent delicious Chinese food - delivered hot and fresh!

The food was delicious, the Singapore chow mein was great, just the right amount of spice and everything else was lovely too. Great sized portions as well. This is the only place in Purley I'd go for Chinese cuisine.

This used to be my go to Chinese every other Friday night, however I found out that it’s under new management and staff, and it really shows. The last few times the food hasn’t been great at all. My last order was the last straw for me... everything was bland/tasteless, chicken balls were overcooked and to top it off my wife found something hard in the spring rolls! The food was so bad it made me physically sick. When I rang to complain, the staff couldn’t care less. I went back with most of the food and got a refund, and was then told (by possibly the manager) “don’t order from here again”. Don’t worry mate, I won’t be! Seriously never had such a bad meal in my life and the attitude of the staff was shocking! DONT ORDER FROM HERE!

I would not recommend this restaurant! Our delivery was 30 minutes late and the food was very underwhelming. I ordered fried squid and it was very rubbery and the batter was all soggy.

The wrong order was delivered, food we don't actually eat! We called and was told, nothing we can do! 😡 They couldn't give us our money back or deliver our correct food apparently, and said we will get it right next time! Do not order from here! Awful service.

Been here before was good service, this time took half an hour to get through and still waiting for order an hour and a half later, not happy.

Was really disappointed today with the quality of the food. Delivery was super efficient and ordering was easy. But the food.... shredded chicken had sinewy chewy thin shreds of gristle. The peking dumpling were either boiled or fried and definitely not grilled with some nondescript dipping sauce. Still searching for a good takeaway in Purley.

Golden Orient is a local Chinese takeaway, and although the food could be worse, it could be a lot better. The quality of some dishes can widely range between visits, as can the meat to sauce amounts. I think their biggest problem is when it comes to amount of orders. They're consistently late with their deliveries and even on collection orders, simply I think because they take on so many more orders than they can manage. While I was picking up my order (which was ready 30 minutes later than the 30 minutes I'd already been told it would take to be ready) the receptionist took 2 more phone orders. I feel like there needs to be more control over the amount of orders that they can take, which would lead to a lot less complaints I feel. The takeaway is reasonably priced, but I'd suggest ordering very well in advance of you actually wanting to eat to avoid disappointment

Good sized portions and friendly staff. Food quality good too.

Never had an issue, food is consistent and affordable and tasty! It never disappoints 5/5!

Bought it first time from here today and really disappointed with the taste. Dumplings was microwaved, egg fried rice was just boiled rice with scrambled eggs no taste at all my daughter could make it better, chicken with vegetables was tasteless. I normally buy it from another shop on high street thought would give it a try but never again. Portions and service is good but its a shame they missed the important part which is food taste.

First time we have used this Chinese take away and we were all very happy. All the dishes were tasty and a good portion. We will be using again.

This take away is our new Chinese take away go to! All the dishes were yummy and well cooked. Good value too! Thoroughly recommended

delicious food. open to a late hour which is great if you're working late. and roasting hot when its delivered. lovely food