Jollibee Liverpool in Liverpool

I waited extra 1 and half hours yet My order was not delivered while it shows delivered. What a joke on my hungry stomach

Waited over 2 hours for my food to even be on its way, then all of a sudden it had been delivered 2 hours ago? It was never delivered!

My order never arrived. Waited over 2 hours for an order update after it said “preparing” and then out of nowhere it said order delivered. Not sure where it was delivered to but it definitely wasn’t me.

Food was thrown together in a destroyed bag absolutely freezing cold will never order again

Waited over an hour past the delivery window but it didn't arrive even though tagged as delivered.

Fast service. Hot-served foods. Clean place. Accomodating staff.

Approachable staff, clean food hall

The fries are scattered all over inside the bag."I have to pick them up by hand to gather them back together."

Best ever Jollibee dining experience here in UK. Good customer service and salute to Ms Eva...you'll feel like you're only in the Philippines at Jollibee...I also remember the time when I became a Jollibee crew which is just a smile when the customers win 🙂

Jollibee is my favourite place to get fried chicken. I consider myself a lover of chicken sandwiches and their spicy chicken sandwiches are irresistible. They don't hold back on the spice at all. I am also a big fan of their mango pies. Even if not stopping for a meal, me and my partner have a habit of stopping to get a pie while travelling through Liverpool. Where Jollibee can improve is in the cleanliness of the store, as the walls are somewhat dirty. It's a shame as the store has a nice look with interesting art and info about the brand on the walls. It's got an upstairs for more seating which is nice, although the stairs I find quite difficult as a disabled person to deal with. there's less seating downstairs which tends to be filled up during busy hours so it can be a bit hard to find a place to sit down if you are disabled. Overall I would recommend Jollibee. The food is both delicious and fast. And as a less common fast food brand I feel most people owe it to themselves to at least give it a try.

Mi hermano gemelo y yo estábamos en bares y pubs dando vueltas por esta parte de la ciudad cuando decidimos pasar por Jollibee, hemos estado aquí antes, siempre lo pasamos bien y así lo demostró en nuestra última visita. Un gran restaurante de aspecto, el interior es magnífico, gran decoración y mobiliario y un montón de opciones de asientos repartidos por todos estos restaurantes, es un gran restaurante para relajarse. Pedimos una hamburguesa de pollo crujiente con papas fritas y cola, el servicio fue rápido y agradable, comimos nuestras comidas de hamburguesas que eran totalmente deliciosos, la hamburguesa era picante, crujiente y muy bien cocinado, las papas fritas eran totalmente delicioso y la cola helada fría, no podía faltar nada sobre nuestra visita aquí antes de seguir adelante, no puedo esperar para ir de nuevo la próxima vez que estemos en el centro de Liverpool. Jollibee es fácil de localizar a lo largo de Whitechapel. El horario de apertura es; De lunes a domingo, de 10 a 22 horas. Vale la pena comprobar si estás en la zona.

The toilet was very dirty and they closed upstairs so early so it wasn't convenient for a family of three to be sitting with a child on the bar counters.

Oh wow, what a discovery. The food from Jolibees is wonderful. The chicken is crispy and fresh, the burger are awesome and the chips and gravy are the perfect accompaniment. I took £30 worth of food back to my hotel room as not to offend the clientele while I made an utter pig of myself. Great stuff.

Food feels like home so as the staff who assisted. Thanks, Joy! :)

It’s always disappointing as a Filipino that every single time we order through delivery, there’s ALWAYS something MISSING, not even counting sauces/gravy. No order ever gets right whether dining in-store or delivery. Some of the staff look unfriendly and seem not to like their job (there are others who are and always smiling though). Don’t get me wrong, Jollibee’s food will always be my favourite, but the service on this branch ALWAYS sucks and always has been.

Salamat kay Joy. She's is very cheerful and accommodating.

Delicious but didn’t come with my double chicken burger…the main meal item you forgot and made me pay for -_-

Joy the staff is friendly. Gravy is missing

was a pleasant experience Nithesh helped put all rubbish away and took good care of us will definitely come again

Food was good and staff were friendly. Quick service

Very good food and very nice people. Thank you Joy. Loved the pineapple juice

Very tasty food with variety of options. Thanks Joy for your welcoming presence.

The food was ultimately fantastic. Absolutely Philippine pride!🇵🇭💪❤️ Excellent service, Joy! Keep up the good work!🤗💕

Food is amazing and joy was so kind and caring

Joy,the staff, is super friendly. I would want to have the gravy because it is very delicious:)

Joy is friendly and accomodating

No such thing as Jollibee when there is no gravy sauce, No gravy today. Watta jollibee 🥺

Order wrong again for the third time ordering from this place. Ordered non spicy - spicy arrives!

I had to wait for more than half hour for my food.

They should have more chicken to prepare because I was ask to wait for 20mins. for a chicken.

Disgusting experience. Arrived at 1900, upstairs had already been closed, every table downstairs was either dirty or occupied. We waited 15 minutes for our order to be made which was given to us completely cold. We ended up getting a refund without an apology from manager that couldn't care less and went to Burger King. A crap first experience with this brand.

Riza is very accommodating enjoy her service👍👍👍👍👍👍

I love the place because of the friendly atmosphere with the staffs, the service is very good as well. Taste like home means even the spicy chicken is bearable haha i love it. 5 star for everything here. For Olga and Riza i salute you

Enjoyed my favourite spaghetti and chicken Joy - was greeted nicely by Riza Bagacay she stands out as she's pleasant and always smile

Service terrible opened at 10 but told couldn't serve us for half an hour? Why advertise 10 if you are not going to be ready. Chicken average but spicy

Actually quite nice and is different to other fast food places by its menu. Gravy is nice as are the loaded fries. Amended review from 4 star to 5. Been coming regularly now and always really tasty food. The one time there was an issue with the payment on the self serve it was resolved quickly and without hassle.

Very filthy unsanitary surroundings! Food hygiene is poor. I ate there dine in last 3 oct and 5 oct i ended up feelng nauseated and sick. Tables toilets are filthy . I am for sure this is not managed by original Filipinos

They didn't deliver two thirds of my order

Every time I order multiple meals from here they forget half of my order. As a Filipino, I love the food here, but what's the point if they don't give me any of it!? This happens regardless of whether you dine in or get delivery—two thirds of my order is missing and I couldn't chase them up about it because I would've missed my train...

Yeah decent, but spenny for the amount you get - had an offer so was okay. Tasted great tho

They were very busy when we went in. The food was good, but the wait time was too much. We waited for over 30 minutes for 6 pieces of chicken.

Delivery driver was given the wrong order so the order was never received

Waited 1hour for food Sunday 29th Sept. 4 people working in the kitchen, manager kept disappearing and not really doing very much. I ordered at 14:15 and got my food exactly 1 hour after ordering. Despite the kitchen being completely overwhelmed and short staffed customers were still placing their orders not knowing about the backlog. I called the "manager" over to complain I'd been waiting for 30 minutes. There was no apology just "we are busy, you can see how many people are working" Disgusting attitude. Once orders were completed they were placed on the counter without the binber being called, the person on dispatch was seeing on the till and it was obvious she'd forgotten what numbers had been called meaning people's food was sat on the counter getting cold. I asked for my drink while I waited and was refused, said I had to wait for my food. I noticed the "manager" had placed an order that looked like mine on the counter with no number called. I had to ask if that was mine. It was but without the rice I ordered and half a portion of chips. I was told I could wait for chips to be topped up and refunded for the rice as they had ran out. (Which I didn't get) Pushed and shaved by impatient delivery drivers. Overall. Manager is not good at his job. Staff members are slow and unorganised. Food was poor and 1hour wait is beyond disgusting. No apology. Poor experience. Do better.

I had the pleasure of being served by April at Jollibee Liverpool recently, and I wanted to share my experience. From the moment I walked in, April's friendly demeanor and helpfulness made me feel welcomed. Overall, my experience with April was exceptional. Her friendly personality, helpfulness, and dedication to customer service made my visit to Jollibee a memorable one. I would definitely recommend visiting the branch where April works, as her positive energy is sure to brighten your day.

The food was amazing. My loaded fries were served slightly cold but Riza was a great hostess

First time coming great food and even better service. Riza was very helpful

I had a really good dining experience with jollibee liverpool

The food was hot the service was very good as it was very fast and the staff were very lovely I would eat here again.👍

Riza as us to leave a review. I can say that it’s amazing as always. Great food and definitely better than KFC. Tastes just as good when I had jollibee back in the Philippines.

Very clean and organised! Came across a very kind staff named Riza. Definitely satisfied with the service.

They don't care about delivery drivers, more focus on the customers even though us delivery drivers are waiting for YOUR customers

Razi A staff member was really helpful with my little kids, and my kids really enjoyed the chicken. Would definitely go back there

First time coming food was delicious and Riza was very helpful

Jollibee is a home away from home for us who live abroad. Welcoming atmosphere and approachable staff is great. Aroma of chicken joy and the Filipino spaghetti is always favourite. Special mention to Joy who greet us upon entering. Lovely meeting you.

Half the order I order I paid Ior didn't arrive. What did arrive was cold, overcooked and inedible. Customer service is quite frankly apaulling. Avoid at all cost. £40 and most of the food the food I paid for didn't aŕive.What did arrive wad overcooked and stone cold except for the canned drinks which were quite warm. Staff at liverpool city centre store rude, disrespectful, completely lacking in customer service skills ,especially the manager who refused t o give me his name but here he is...

Terrible! I placed an order for 4 people via deliveroo. 3 meals were missing, and all sides/dips were missing. I tried to call the restaurant and the number online was not recognised. My friend then went down to Jollibees on Whitechapel, and the manager was not interested the slightest. He was very rude and disrespectful, not willing to help at all! The customer service was not existent! This establishment is only interested in taking money, not in the service they offer.

very cold and wrong food delivered even though delivery was on time

Waited 25 mins for the order. And it wasn't the best I've had even though apparently it was cooked fresh. It was cold and not really tasty. The chips were freezing and undercooked. The service wasn't great either.

Riza, one of the staff is super friendly, courteous & helpful. Can't thank her enough. Had a good experience dining in.

Spicy chicken was perfectly spicy Brooke

Riza was friendly and polite. She goes above and beyond to accommodate us.

Unprofessional and Disappointing I used to love this place, but my last visit was awful. I had to wait way too long for my order, and while the staff seemed overwhelmed with tons of orders, A guy seemed like a new manager didn’t even bother to help. Instead, he was busy taking pictures of his colleagues not offering help while they struggled. It was clear the kitchen was chaotic, and the whole vibe felt toxic. Definitely not coming back if this is how it’s being run now.

The staff is very friendly, specially Riza, she's hardworking person and very kind and sweet.

absolutely disgusting!! twice now I've ordered and both times nothing has arrived yet it says delivered !! what is the point on having codes when the staff clearly aren't following protocol. And to make matters worse their contact number is invalid . AVOID AVOID ADVOID AVOID

For a while, I had been coming regularly due to the excellent cleanliness, great service, and hot, fresh food. However, lately, things seem to have taken a downturn. I’m not sure if management has changed recently, but the place has become uncomfortably dirty, the service is slow, and the food has been cold and dry. I don’t recognize many of the staff anymore, and if management has changed, it doesn’t seem to have been for the better.

Waited 20 mins for food to get back and find order was completely wrong

Riza is very hardworking, she makes sure that all the tables are kept clean and the bins are empty. She is also very polite and kind. She’s a gem! 💎

So for awhile I haven't been coming due to how disgusting dirty it had been and the lack of service and cold dry food I've come back and I don't know if management has changed recently but it's been absolutely perfect and I don't recognise any of the employees so it looks like it's changed and it's the best decision made of management has changed in the last few months or so

Riza is doing her job very well by assisting us to have a wonderful dining experience.

We love jollibee Liverpool it makes our stomach full thank you so much for the good foodies.

Cheers to April! Very accomodating staff 😍

Cheers to april, very accommodating staff!

Amazing overall perfect service from ate April and ate Riza

really lovely staff and amazing food. April was really kind!!

lovely staff kind and nice food. april

Uno de nuestros pedidos fue entregado a un cliente diferente, lo que significa que tuvo que ser rehecho tomando en total 30 minutos para 2 piezas de pollo y algunas papas fritas. Cuando le dijimos al gerente que estaba muy tranquilo y en realidad nos ignoró y dio la espalda cuando estábamos en el medio de la palabra. Solo nos ofrecieron un reembolso si no tomamos la comida y eso fue después de esperar más de 20 minutos de todos modos. Generalmente el mal servicio al cliente y la comida media, probablemente no volvería.

april was so nice and very warm welcoming. we’ll probably visit again!!

Crew named April was so nice and approaching, it was a fun experience in the Jollibee as first timers.. will definitely visit Liverpool Jollibee again

April is very helpful and accommodating.

Joy was very welcoming. Assisted me with my queries very well.

Jollibee! Need I say more. Liverpool branch has good chickenjoy, almost close back home. Apurva is very attentive and helpful. Good job!

Filipino flair at its finest! Live!

Enjoyed the chickenjoy and etc as freshly prepared. Service crew named Riza is very pleasant and welcoming, keeps the place tidy. Unfortunately there’s no peach mango pie, we dined in around 11:00am

Don’t order delivery from this rubbish place. Ordered waiting for two hours still not arrived. Not even answering the the restaurants phone call. Useless staff and management. Disgusting service. Vile

Jollibee's Chickenjoy is an absolute delight! The chicken was crispy on the outside, juicy and tender on the inside, with just the right amount of seasoning. Paired with their signature gravy, it truly hit the spot. Great comfort food that's flavorful and satisfying. Highly recommended!

The food was very tasty and place is also good

Their fired chicken is the best. The fries are in relatively small size though

Fiyin is so friendly and accomodating. Grace under pressure at its finest

Ordered a 3 pc chicken and fries, was undercooked and didn’t taste remotely edible. Ended up throwing away the oil my fries and chicken. Worst first experience! The only silver lining is will never repeat my mistake again!

Waited an order for more than 40mins just for two Chickenjoy and a fries people works here are EXTREMELY SLOW How can it happened and of cause it’s not just me other customers all waited for like 30mins also Please hire someone who can work btw I don’t think anyone will use napkins here coz no any staff is maintaining this area also one of the toilet door lock is not working I will never come again

The staff from Liverpool City Centre are nice especially Eva.

Joy is the best crew here. We definitely would come again. Best fried chicken in UK.

The quality and quantity of food is nice and ate joy give as the best service 😊

Thanks to ate joy for a job well done :) very accommodating

Joy is very helpful and approachable. Excellent sevice .

Nostalgic Filipino fast food, thank you 😍

Thanks to eva that helped us on our order.

Allyson is a helpful and professional

Enjoy the asian style fried chicken, garlic seasoned and juicy.

Took my Filipina wife, step-daughter and her British boyfriend for his first authentic Filipino experience. My wife wanted the promo loaded fries which were advertised as being £1.99 with ANY meal. We tried to order ChickenJoy but could not add the loaded fries. Ended up speaking to the manager who upon viewing the pending order, explained that the loaded fries are not available with the ChickenJoy meal, even though the advertisement clearly stated, available with any meal. He never even offered to de-escalate the situation by giving us the fries anyway. 🤔 The food was very disappointing. I have eaten at many a Jollibee in the Philippines and also Jollibee Cardiff. The spaghetti was not very sweet at all. My Filipina wife reckoned there was no condensed milk in it and the chicken coating was very bland. Overall a very disappointing experience and not a truly authentic experience. Jollibee Cardiff food is much better but has suffered from service issues when we have gone there.