Johnny Pistolas in Horsham

Interesting that I am not alone in experiencing the terrible service at this store. Surely Dominos should have a reputation to protect...

Ordered a pizza and sides online, waited an hour for the delivery to arrive. For half an hour it was showing on the app as “quality checking” which tells me it was cooked and sat in the store for half an hour. When it finally arrived; it was cold. Called the store immediately to be told my options were a £10 refund for a meal costing almost £30 or wait another hour for a new one. I spoke to the “manager” who reiterated this. He apparently couldn’t offer a full refund as he had no proof it arrived cold. I asked to speak to somebody further up the food chain than he and he laughed and said the owner doesn’t come in to store and to contact head office. Which I have. Disgusting service, will absolutely not be using again. To top it off I tipped the driver, I’d have been better flushing the cash.

This tea room is a little gem. I booked the sweet afternoon tea for my sisters birthday. The service was amazing and the food was delicious. Unlimited drinks and a good selection of sandwiches and cakes. We really couldn't eat it all and the waitress boxed up the cakes to take home. All the staff were polite and very helpful and they worked really hard keeping the cafe and outside area clean and tidy. Great value for money . A very enjoyable afternoon treat.

Just awful. Terrible service, always late, pizza tastes like it’s been hanging around for ages (and it has, you can see that in the pizza tracker on the app). They now charge and unreasonable £2.49 for delivery and also won’t let you collect after a certain time, which makes no sense. If you call up to say your order is wrong, they don’t care, and are reluctant to refund - even if they agree they will say if there’s a slice gone you won’t get a refund. How are you meant to know it’s all bad unless you eat some?! Just overpriced crap. Avoid.