John Lewis West Quay in Southampton

So disappointed in the John Lewis Restaurant in Southampton. Lack of staff and no Supervisor around like a few years ago. The only person who had a smile on her face was the lovely lady clearing the tables.

OMG! I called at John Lewis Leeds "The place to eat " yesterday lunchtime, about 1.30pm....just for a cuppa. Yes, the welcoming lady (function??) thought I MIGHT find a table as it was just for one. The were 4 people in the queue but I queued over ten minutes for my cuppa. Only one person serving. There seemed to be lots of staff around, one woman asked our server if she was OK and she must have said yes (rather than "I could do with a hand"). Plenty of empty tables but covered in dirty crockery. So not the place to eat for me; M and S next time!!

I had not been to the Place to Eat for some time as it had gone down hill so much. I recently had another look and saw that it had been refurbished, so gave it another try. The experience was definitely much better, and the food was lovely.

The place was packed at 1pm which l expected but not the understaffing! There were no sandwiches to be toasted on the counter and a sparse few plates of cold sandwiches . We had not been there for at least 18 months . We ordered 2 toasties and waited ages for them. A manager arrived but had nothing to offer. I told her the restaurant was understaffed but she said they had no more people! The ham and cheese one when it came was burnt on one side and the tuna one had no cheese in it - the salad on the side was browned and wilted on the edges . We joked about the fact that my husband actually got a slice of tomsto. On reflection l noted the assistant at the counter was wearing catering gloves and handling the sandwiches as well as taking cash. Not very hygienic! All in all one to avoid!

When we arrived, the queue was incredibly long with only one person serving who was clearly very stressed. There was not enough cups, the server had called for help which had not come and she was complaining about this very loudly. The seating area is not very pleasant. Nonetheless, the cake and tea was very good and we enjoyed them.

Decided to go for a breakfast with my wife, first visit for breakfast at John Lewis , Southampton, sadly , will be last visit , the service was slow, food not great, full English breakfast , the sausage was cold, the potato rosti was tasteless, bacon was like it had been cooked yesterday , dried out ,,,beens were warm ,,,took two to cook fried eggs ,,,wasn't a pleas breakfast at all ,,,chap behind me ordered eggs on toast and coffee ,,,he had drank his coffee before his breakfast arrived while standing waiting ,,,I am a chef ,,and enjoy a breakfast on my day off while out in town ,,,sorry John Lewis ,,,I will not be par taking in your breakfasts again ,,,

My friend and I were very disappointed on the service we didn't receive, on having lunch in the Southampton Restaurant. We were both having soup and roll. Where as recently, this was all done for us, from the assistant behind the counter. Now you help yourselves with the assistant, stood watching us. So the rolls, soup lids and spoons are all open to lots of hands from customers , which we thought was not hygenic. This also was the same case with helping yourself to the cakes. With more people breathing and coughing ! Not happy with this at all. So the assistants job was, basically, take your money !!

Extremely slow service. First in wieue but still took over 10 mins to be handed our food from counter. Cold food as the staff member dished up whilst still cooking our egg and toast. Everything of mine was cold and the plate was cold. Still ate it as the queue was long by that time so didn't want to re queue. I did not eat the veggi sausages though as they were so cold. Water glasses not very clean, had to change ours. Won't return

Although our toasties where lovely the time it took and the queue were unacceptable. Only 2 girls on this counter taking the orders, making the food and then taking the money, They were so slow. On the cake counter there were 5 people serving. There used to be a Supervisor around for any problems but we saw no one yesterday.

My friend and I always pop in for a drink. The server making the drinks could benefit from customer service training. No cutlery available and when I requested some, advised “it’s over by the door …. I don’t have time to refill “. What an attitude!!

We came in on a Monday lunchtime which was quite busy, there were queues but everything seemed to flow quite well and we were served quickly. I had a lovely butternut squash soup, my partner had a generously filled tuna roll and a lovely latte each. Everything was delicious and we enjoyed the view by the window. Can highly recommended for those looking for a quick bite to eat wanting to take a break from shopping.

Had cheese and ham toasties and a cake and was pleasantly surprised by the amount of ham in it. All the staff were really attentive and we had a lovely time, will definitely be going again.

Popped in for lunch today and it was absolutely delicious. Staff were courteous and quick. Tables were clean and cleared quickly. Great view out of the full length windows too 👍 PS. Really wanted a pie but they were too popular today. V Happy with my second choice.

The Cambodian vegetable curry tasted lovely but needed fewer potatoes and more vegetables. Maybe a little overpriced.

I called in for a quick coffee and cake prior to an appointment in Southampton. I am Coeliac and required help with the choice of cake that was gluten free. When I asked the Assistant she said “ I am not at liberty to help you… you will have to go and look at the labels”? JL how can you be so uncaring and unhelpful? What has happened to your customer service? Then on top of not helping me I was told “you have to help yourself”. To add insult to injury, on top of the cakes, inside the cake covers, were the spatulas that people had handled. Not great hygiene especially since there has been a rise in flu/covid/Norovirus. Come on JL you are suppose to be a leader in care of your customers.

Have been a regular customer since the shop opened. Restaurant is rapidly going downhill. Increasingly limited food selection and increasingly slow disinterested service. Tables no longer cleared promptly. Tables not properly wiped down by bored-looking staff. Now trolleys to take used trays are wheeled out and left in gangways and dangerously beside stairways. Has now become a place to avoid.

Arrived just gone 9am for coffee and croissants after dreadful train journey to Southampton. 5 staff standing behind coffee station chatting away, and asked for 2 cappacino, and 2 croissants. After waiting several minutes was told that the milk had not been collected so would have to wait, also no butter for croissants as had been left out in back kitchen. I would never go into this restaurant again, service absolutely appalling and staff thoroughly rude. Also noticed customers waiting for cooked breakfast were queuing for ages. Avoid at all costs.

Thought I'd pop in and try the breakfast as my previous experiences of the John Lewis Restaurant, although some time ago, had been pretty good and John Lewis is considered to be a well respected and quality brand so though they'd have food of a high standard. Wish I hadn't bothered! I had The Full Breakfast which I'm pretty sure is the worst cooked breakfast I've had, the only redeeming features being the freshly fried egg and hot baked beans. Sausage was cheap and nasty, Bacon overdone from being left too long under a heat lamp, Bubble and Squeak Hash Brown tasted terrible as did the mushrooms and the normal Hash Brown could at best could be described as meh. There was at least five staff behind the hot food counter, only two appeared to being doing anything while the other three were having a nice chill out while their two colleagues ran around doing everything and the queue steadily built up due to the slow service. Pretty sure I was overcharged too but as they wouldn't give me a receipt I can't be sure. Avoid! I can pretty much guarantee anywhere else in West Quay is better.

women on phone during 2 minute silence on November 12 2023 on Remembrance Day. She is a very disrespectful person and shouldn’t work for the partnership

It used to be a treat, now it's a chore. The cake selection is woeful - delicious cakes used to be in attractive cabinet, now there's a few in cloches accompanied by dirty cake knives. As I have a nut allergy, I don't share my cutlery. When we visited, there were a few scones left and previous little else. There were a few toasties left and four baguettes. One choice of soup. Teas and coffees are slow to arrive despite numerous staff. I had a pot of tea plonked in front of me 'Tea' the lad said loudly to nobody in particular and no eye contact. No glasses for water. There was a very friendly girl who greeted customers and gave out trays. She looked happy, but nobody else did. I hope John Lewis management see the recent reviews and will arrest this slide. On the positive side, the outside cafe which JL used to run is now a Merricks, so happy days..!

We used to love John Lewis restaurant in Southampton, hadn’t been for a while and won’t be going back anytime soon. Staff are very slow, and look like they can’t be bothered, took ages just to get coffee and toast. Tables have been changed by the windows and look like they need a good clean. Carpets are really grubby. Not very hygienic at all.

Visited for a coffee on a Sunday lunchtime. Can’t believe how long it took to get 2 cups of coffee and it wasn’t very busy. The staff used to be so good but I feel things have definitely gone downhill. This may be down to cuts in staff. I was also very surprised to see them chewing away on gum whilst serving and clearing tables - not really what I would have expected from JL staff. The restaurant itself is looking very sad, the carpet is disgusting and looks as though it hasn’t been cleaned in a very long time. Tables were also quite dirty. Such a shame as it’s a great location and I remember when it was always busy and service and food were excellent. As there are so many other coffee shops and eating places in Southampton I don’t think I will be hurrying back.

I think John Lewis should close this so called restaurant because it’s nothing of the sort. Health and safety should take a look at the place, the carpets are disgusting. The staff are bored and standing around with few customers, I wonder why? I will not be visiting again, shame on you John Lewis. I’ve spent a lot of money with you over the years.

We ordered two toasties and two cakes . We were very unimpressed with the toasties , the three cheese and caramelised onion filling was very bland . The cakes which we ordered were acceptable but not particularly fresh . Our main complaint was the state of the carpet , which was ABSOLUTELY FILTHY . We could not actually believe that the restaurant was open for business with the carpet in this condition. We will NOT be visiting again

I have not been to Southampton shopping for about a year. Decided to go to John Lewis for lunch rather than the rat run of fast food outlets in West Quay shopping centre. I was disgusted with the filthy carpet in this cafe. The food...

We arrived at 13.05 and looked at the menu. We saw that they served different kinds of soups and also toasted sandwiches. The counter that served soups was deserted so we queued at the main lunch counter. When we got to the front and asked...

Well !!! What a shambles, took ages to get served and the carpets are filthy, tables very sticky and just a feeling of pure neglect ! If you don't buck up your ideas you can count us out from returning ! This is a lovely...

Service was slow, meal was dried up, salad was limp. It tasted as if it was yesterday’s leftovers. The table wasn’t clean and the carpet was dirty.

Lovely, helpful staff, fabulous cakes but absolutely filthy carpet and dirty cutlery! Such a shame as we used to visit every week.

John Lewis restaurant is on Floor 5 on West Quay, Southampton. As you would expect it has an excellent selection of tea, coffee, other drinks. The restaurant is well presented and offers both hot and cold meals. It is a large circular cafe/restaurant which is...

Call before you visit if wanting something hot as today at lunchtime there was no hot food, only sandwiches and cakes. Problems with their dishwasher apparently. So not much choice although the coronation chicken baguette and beetroot falafel wrap we ate were both acceptable. Tea...

Made the mistake of visiting again a couple of months after my last poor experience, assuming it was a one off. Sadly it wasn’t. No children’s sandwiches left at 11:30am; the explanation “a busy day yesterday”. Can we have some whole meal bread, no what...

Dirty tables and don’t even look at the carpet floor in the seating area. Chipped cups and jugs which is a health and safety risk. The milk on the coffee machine steam wand is truly foul! These should be cleaned after every use! Don’t order...

The cafe was filthy, the tables were all dirty even after being “cleaned” and Tyne floor was disgusting. They had ran out of smoked salmon for our avacado on toast, but still wanted to charge full price. We had bacon sarnies instead which were awful-...

Very slow service, food tepid, shortage of cutlery, the resturant is in need of a good clean / refurb ref carpet, dirty tables and the icing on the cake was a Pot of Tea with a cup with lipstick on the rim. A shrug of...

After a break of approx 2 years, thought we would pop in for lunch, god how it’s gone downhill since our last visit, very limited choice of hot meals, they appeared to be short staffed, such was the wait to be served. Upon going to...

I wanted somewhere light and familiar for a reasonably priced lunch. The John Lewis restaurant is usually a good choice as there’s a range of cooked meals, sandwiches, salads, cakes and beverages. Today I felt really let down. I had cod and triple-cooked chips with...

Visit on Saturday at 11.30 met by very pleasant woman offering us a tray, thereafter the experience was awful. We got into a queue to for hot food the person at the head of the q

The cafe’s situated on the top floor of the JL store and is large, light and airy with views towards the cruise terminals. Staff were friendly but a bit absent minded (forgot to put a tea pot on my tray!). However, we enjoyed our hot...

Awful place. Lack of selection, dirty carpet, slow service and it always seems the customers are an inconvenience to the staff. There are far nicer places to eat in Southampton. JL should really get their act together and give the restaurant & staff a much...

We called in here for a quick coffee and a bit of a break. We met a lovely lady called Sue - made our day with her friendliness and a bit of a chat. Nice clean cafe and good views.

Absolutely awful Stood in front of the lady who was meant to be serving hot drinks for five minutes. She was ignoring me whilst polishing cutlery. In the end I had to ask if I was standing in the right place for hot drinks and...

Wouldn’t recommend While this is nice for quick stop with good views Over Southampton water towards the dock there are plenty of other places that’s are better the coffee well is meh and the apple and blackberry tart genuine feels like it’s been frozen the...

Had our first trip for shopping beyond our local town today. Thought we'd be safe eating at John Lewis but were shocked to find that it wasn't table service as I expected given the current regulations, queues for food were long and there was no...

Poor and slow service. Horrible and stale food. We waited for 10 minutes to be served and the staff were so slow. Not worth to even look at. I would give zero stars if I could.

First visit since COVID and whilst all precautions in place the food options remain limited for now. Sandwiches, cake and soup sums it up for lunch. That wasn’t a problem though. However the lack of hot drinks stations means a very slow moving queue. Could...

This is often our first stop for a coffee. While the coffee is not the best (at least not to our taste), the cake and food is very good. The views over Southampton Water are great apart from the ugly blue lump of Ikea!

What’s happened to John Lewis Southampton’s restaurant or should I say cafe. Just had lunch there. Hardly any choice of hot food - 2 mains only. No other counters to choose from. There were sandwiches, soups or cakes (only 1 gluten free cake). Very disappointed....

I like it here. I often stop for something to eat if i'm in town. Its got the great baby changing area opposite & there are always plenty of high chairs. Had baguettes & omelettes here, the soup & roll always looks nice & is...

Visited with my husband on a Monday whilst shopping at West Quay. We both fancied an omelette for lunch but the omelette bar was closed. After more shopping we returned in the afternoon for tea and cake and although the place wasn’t busy we had...

I was planning on going to The Place to Eat for lunch, but while I was on that floor decided to explore the Leckford Farm Shop, and roof top garden. I was surprised to find that you can get food from a kiosk and either...

Went to John Lewis for breakfast on Friday. Quality of food was bad and service shocking. Had to chase up order and toast, team were not organised and food dry and incorrect quantity. I did speak with Anita who was lovely and solved the issues,...

We nipped in for a quick cuppa and a bit of cake to keep us going on our shopping trip, it was a real treat to find this place amongst all the hustle and bustle of busy shoppers, we could easily have eaten in the...

Quick coffee stop but so busy and it was ages before we were served, and it is not even December yet, need more staff may be.

The Place to Eat at JL in Southampton was always perfect for a pit-stop or lunch whilst getting some retail therapy. However, recently this once lovely cafe has gone rapidly downhill!Yesterday's visit was a case in point. Saturday's are always busy but factor in the Christmas shoppers and those off cruise liners and it was busier than usual. Queues for hot food were out of the door and they had run out of some food options. There are two patisserie counters; one coffee machine not working, the other it's the milk machine. Not a problem for me if you like it black but long waits for latte's etc. with some customers being served before others and the whole thing very haphazard. Tempers getting frayed among shoppers, staff getting stressed.The Pattiserie's usually have a wide variety of delights (to suit all) but that diminished to a choice between Fruit cake and scones. Fruit cake dry and stale. Coffee's like dishwater. Tables not cleared. Food crumbs all over the place, making it look very dishevelled. How they are going to cope in the weekends to come with Christmas around the corner, I don't know. I do know I'm going somewhere else!!

Staff a bit over worked. Place could do with a facelift. Could do with some more Christmas decorations.

Este es un café encantador con vistas fantásticas y un personal amable, pero lo único que fue desafortunado para mí fue que de los aproximadamente 10 pasteles disponibles no había opciones veganas. No esperaría que en todas partes tuviera opciones de pasteles veganos o sin lácteos, pero teniendo en cuenta la cantidad de opciones que había en general, fue sorprendente (y decepcionante para mí personalmente).

Helpful staff,good food menu ,plenty of table choices in a light airy restaurant.Recommend the quiche options.

Mi hija y yo tuvimos un obsequio de JL para café y pastel. A las 10 . El viernes 45 las colas eran muy largas, no había personal para servir el pastel. Un miembro del personal nos aconsejó que fuéramos a la comida caliente para nuestras bebidas, pero había un miembro del personal que hacía café y cocinaba huevos. Tuvimos que compartir un cuchillo porque solo pudimos encontrar una y una de nuestras cucharaditas estaba sucia. Mi blanco plano sabía a café con leche débil. Aparte de la vista, este lugar es terrible y lo ha sido durante algún tiempo. No puedo pensar por qué no está actualizado. Dame el viejo Barovia cualquier día.

Mi esposa y mi hija fueron a desayunar a John Lewis esta mañana y nos decepcionó mucho el servicio al cliente, así como la comida de mala calidad. Cuando mi esposa preguntó, para referencia futura, a qué hora solía abrir el restaurante, le dijeron sarcásticamente "estamos abiertos ahora". Mi esposa y mi hija pidieron huevos escalfados sobre tostadas y se pusieron duros y parecían haber sido cocinados ayer. Ambos dijeron que solía ser un buen lugar para comer, pero ahora definitivamente se ha ido cuesta abajo y es caro para lo que obtienes. No hace falta decir que comerán en otro lugar en el futuro.

We regularly shop in JL and eat in the cafe on top floor. Many of the staff - especially those in the hot food section - are bordering on rude. One lady in particular, whose name I am going to look closely at next time. No smiles, good afternoon, anything. On the assumption all staff are partners and many, in different departments, are extremely friendly and helpful, it is surprising these staff find it fine to act like this. I see from other reviews, people find portion sizes poor. I totally agree with this, having always previously had the curry until it shrunk to a fraction of its previous self. Food is over priced but, at the moment, the Place to Eat is convenient and near toilets. Talking of toilets, iI am told that, in the Ladies, one has been out of order for ages and today there were at least 3. Last week there were 4 out of order and one hand drier has also been out of action for weeks, unless it gets mended and breaks down in between our (frequent) visits.

Popped in for a drink early Saturday afternoon. Staff we not the most welcoming. Food and drinks fine, let down by staff.

Popped in here for a cup of coffee while shopping at JL West Quay. Genuinely probably the worst cup of coffee I have ever had. Supposed to be a Cappuccino, so largely frothed milk, but was just a milky drink with quarter of an inch of froth on the top. The flavour was just plain unpleasant. No real coffee taste, no real milk taste just a bland bitterness. Most unpleasant, left most of mine.

Poor food at expensive prices. Also they don't seem to know the difference between a scone and a rock cake!

We had tea and scones here and we were served with staff attitude on a plate. There was no plates and butter for the scones. Tea served from an overflowing teapot and a thump. Tables not cleared, carpets a disgrace with spillages and trodden in food.

£3.95 for a very small Alice of cake in a grubby cafe-see picture. Filthy floors- see pictures. Store staff who don't know the stock. John Lewis are taking the Micky. They are alienating their core customers who won't be treated as cash cows and eat in dirty surroundings. Lack of management. Lack of direction. Lack of staff who care.

We went here for coffee and cake at the cafe on the top floor. Found some lovely cakes on offer and the coffee was nice as well. we also found the toilets were really clean, which is always a good sign of any place to eat.

Llegó gratis a la tarta y al café bajo el espléndido esquema de lealtad de JLP. Día tranquilo y el servicio era bueno, con sabrosos pasteles y té / café decente. Los asientos en las ventanas son populares, obtienes vistas de los cruceros en el día correcto, de lo contrario es IKEA. Decepcionó que la moqueta en el área central está muy manchada y descolorida, y deshonraría un pub de asador y aserrín, y mucho menos una tienda insignia de JLP. Necesita clasificación y, probablemente, reemplazo con una superficie diferente que se pueda limpiar de manera efectiva. Si estuviera pagando, creo que encontraría casi 4 por una rebanada de pastel en lugar de demasiado. . .

Restaurante espacioso y limpio, la selección de alimentos como siempre es buena con un montón de personal que sirve.

The Place to Eat ofrece un entorno espacioso y comidas que son un poco caras. El servicio es variado, especialmente cuando el personal está ocupado hablando entre ellos. Tenga cuidado con el sol de la tarde que entra en el restaurante y puede ser un gran problema. Elige tu mesa con cuidado. Los alimentos cocinados son sabrosos y bien preparados. Los pasteles y las tartas son razonables, pero las tartas tienden a tener una picadura fuerte para hornear.

Sí, nuestra visita anual para disfrutar lo mejor de lo mejor de la 106a Exposición Internacional de Fotografía Southampton. El Club tiene mucha suerte de que la Administración de West Quay permita un fin de semana que muestre alrededor de 100 impresiones. Es una excelente ubicación, y si bien no es una galería dedicada (las 3 galerías de la ciudad se niegan repetidamente a colgar esta exposición extraordinaria) con un ingreso diario de 30,000 personas, mucho se puede disfrutar.

¡Un buen lugar para tomar un café o un pastel y especialmente si puedes conseguir un asiento en la ventana para ver el puerto mientras los cruceros están en el puerto! Buen café (y mucho mejor que la mayoría de las tiendas en el resto de West Quay y una buena selección de pasteles. El servicio puede ser un poco lento, pero esto no es una queja importante

We were in John Lewis anyway and decided we were hungry, the "Little Waitrose" experience is good so we assumed the restaurant would be the usual John Lewis standard. We were, unfortunately, disappointed. Ok, it's at the top of the building so should have fantastic views, it's obviously meant to be modern but it looks run down, unless you sit in one specific area, the main view is of the IKEA sign and it's fair to say it doesn't lift the spirits. So hopeful that the food would make it worthwhile, the menu sounded nice, we then chose the minted lamb pie with mash and gravy. It was served at a temperature that might combust at any second, pastry was hard, meat had been replaced with peas ( although meat was definitely in there, just not enough ) and the flavour overall was slightly burnt. To finish off I decided to visit the ladies, again run down, the Dyson handdryer had dirt in the bottom of it, the overall impression was dark and miserable despite being a really good size with loads of potential. The staff, whilst polite didn't come across as wanting to be there or overly proud of their work. John Lewis, get some decent lighting in there, revise how your good menu is cooked and do something to engage your staff and it could be lovely.

I haven't been to the Place To Eat for some time, as my last experience wasn't very good.

Often stop at John Lewis cafe when shopping at West Quay. Good selection of hot drinks, cake and food options. We only had tea and coffee on this occasion so can’t comment on the food. The restaurant is at the top of the shop so there is a good view over Southampton and the docks from some tables.

stopped here with my daughter and 2 Grandsons. We had 2 buggys but no one offered to help with our trays. The coffee was really bad. It tasted burnt! Really dissapointed as my favourite store.

From the pre-packed, pre-mashed avocado (really!?) to the burnt sausages and bacon, solid poached egg to the forgotten toast. Flagship, my arse!

Stopped yesterday for lunch,ordered two ham & cheese omelettes, dry tasteless omelettes few green leaves on side, lukewarm pot of tea.well overpriced for very poor quality, will definately not go again.

Sandwiches almost inedible. The baguette the worse I have ever eaten. Tough and tasteless. Salt content off the scale. Expensive for that poor quality. Coffee was insipid. In all a bad experience so I would not recommended to anyone.

Stopped off after hectic day shopping for a much needed caffeine fix. I had a latte and my mum had a cappuccino. Both coffees were disgusting. If mine hadn’t been a brown colour i would have thought i had gone off milk mixed with hot water. Mums was bitter she had to keep adding more sugar to take away the taste. We were charged £5.10 for these also. Wont be going there again. Not what you would expect from John Lewis. Now I have seen other bad reviews I see I’m not alone.

Hot food was really not up to much. The turkey pie was pretty bland and dull. The chips were floppy and not particularly warm. The vegetable curry was barely warm with stodgy, stuck together rice. Hardly any identifiable vegetables in it. They didn't reduce the price even though it was for a gluten free diner who couldn't have the poppadom. Battered fish was dry.

There is a wide range of selection of foods to choose from. It is great if you need to cater for different tastes and food options. Situated on the top floor of west quay, You can get a great view of part of Southampton. It is a bit pricey and it is self service.

Stopped in at John Lewis and decided to grab a quick bite for my son, coffee and tea for my wife and me. Really quite poor, tables pilled up with dishes, to be fair there was only one lady trying to keep on top of it, with a trolley and a dirty cloth.

Convenient place to eat when out shopping. Food good quality, freshly cooked and good selection. Reasonably priced,clean environment and good seating.

We always call here for coffee when we’re shopping in Southampton. The cafe is located in the centre of the West Quay shopping mall (just outside John Lewis) which gives it a good busy atmosphere. Plenty of seating and a great selection of cakes, scones etc to go with your tea or coffee.

Used here on a busy Sat afternoon and had some great scones along with teas and coffees. Weather outside was rubbish so the views irrelevant from the elevated cafe at the top of the store. Good choice of food and snacks as well as drinks. Only gripe would be the delay in clearing tables where majority of people seemed unwilling to put their completed crockery etc on the tray and then place the tray in the racks provided. Good choice for a pit stop when visiting West Quay.

Cannot vault John Lewis. It was really busy but staff remained calm, in control, cheerful and helpful. The food and portions are excellent, slightly more expensive than other eateries but you are in John Lewis!

John Lewis (Southampton) very disappointed with my recent visit to the cafe in West Quay on Friday. I asked if there was a Dairy free and gluten free options and was directed to the Chocolate Drip cake, feeling excited until I noticed that the tongs from the millionaire shortbread is stored on the same plate as the Chocolate drip cake - serving slice - I mentioned to the lady behind the counter that they need to store on a separate plate, when I was given the disclaimer statement that they can't guarantee safe from allergens due to processes in the kitchen.

When this place opened it was excellent so it’s very disappointing to see how far they have fallen. I’m sorry to say this but the place is filthy. The trays don’t look like they’ve had a goood clean in ages, there was food bits on the table, between the tables, up the window frames and on the window cills. This isn’t a “Four in a bed” review, I didn’t go looking for the dirt, it was just obvious the place isn’t cared for and managed properly. Come on JLP, you need to get a grip! I popped to the ‘gents’ after we had eaten and the Dyson hand dryer had hair and all sorts lurking in it. The food was ok but we won’t be going back in a hurry when there are so many better places to eat.

Graet service and the best teacake I have had for ages. Very family friendly too. Will be back next time.

Lo que nos atrajo de este café fueron dos cosas. La fantástica vista del agua de Southampton y la calidad del servicio y el producto de John Lewis. Conseguimos la vista pero no el resto. Pedimos una comida de pastel de pollo y quedamos extremadamente decepcionados porque lo que obtuvimos no era el estándar habitual de JL. La comida se había cocinado y se había dejado caliente durante algún tiempo para que las papas estuvieran empapadas, los guisantes involuntariamente y la corteza de la tarta dura y masticable.

¡Visité ayer en un día frío y lluvioso para tomar un café y un pastel, pero tuve que esperar 30 minutos para que me sirvieran ya que la cola estaba en la puerta! Tantos clientes se quejaban, cuando finalmente te atendieron, el personal fue acosado y no se disculpó, ¡lo que hace que las personas sientan que no deberían querer una bebida caliente en un día frío! Mi pastel de zanahoria casi no tenía guarnición y estaba tan seco y duro que no se podía comer, no podía retirarlo debido a la cola y no había nadie para quejarme, ya que solo había un niño pobre limpiando las muchas mesas sucias. Generalmente me encanta visitar aquí, pero no fue una experiencia agradable ayer.

Very busy at west quay John Lewis espresso bar in prime spot very good selection of cakes etc service ok but non stop for staff looked tired Coffee was very good and Rocky road tray bake amazing Worth a stop

The restaurant is an absolute joke, there’s nowhere near enough staff on the counters. To add to that the scone was dry and there wasn’t any butter in the dish. To be fair a staff member did leave his cleaning job to get some.

Fui con un amigo para café y pastel. Muy buena elección. Los bollos son muy sabrosos. Tuve el café y pastel de nuez y estaba delicioso. El personal es muy amable y siempre hace todo lo posible para ayudar. Lo único que hay que cambiar son las alfombras. Están muy sucias

Just over a week ago I was diagnosed with type 2, anyway I have been really good and happily making changes to my life. So I got up Saturday morning at 5 as is the norm and had my bowl of cold oats to keep me full. Come 10:30 I was feeling a little hunger but was out numbered and surrounded by smells from beyond. That I would have walked in to before. My partner pointed out to me the Avacado on grannery toast(no butter) with 2 poached eggs and 1/2 a tomato. Really good plate of tucker to fill a hole. Thank you

This restaurant used to be amazing with queues out the door! Not any more....disappointing visit, little choice, inflated prices, dirty tables and no staff to complain to. A real let down!

This department store restaurant has great views across the docks. Coffee and cakes very good quality at a reasonable price. Tables not cleared and cleaned very quickly so can look a mess with the nicest tables still having used crockery on them.

This review is actually for the little expresso bar run by John Lewis on the bottom floor of West quay shopping centre.

This was a convenient place to meet our daughter when visiting Southampton but will be looking elsewhere from now on. Have management had a good look at the filthy carpets recently? They look like there had been an oil leak! We arrived at 10am, the table hadn’t been cleaned and there was food leftovers under our table and other tables in the vacinity. I asked a member of staff if she could clean our table, which she did, but apologised saying ‘sorry about the mess but we only have agency staff working and they can’t be bothered to do anything.’ For the prices John Lewis charge this is unacceptable and we moved on elsewhere, somewhere a lot cleaner and cheaper for lunch.