John Lewis & Partners in Hammersmith and Fulham

Well laid out store over multiple levels.

Terrible. Went in Friday lunch time. NO staff visible, over 3 floors (well there was one, on the till, long queue.) The item that the website said was in stock wasn't where it was supposed to be. And no one to ask. Complete waste of a journey. (Follow-up response by JL just pathetic platitudes)

Rude staff on the customer service. We went to the store on a Saturday to purchase a laptop; the system showed that one piece might be in stock but sometimes it’s not reliable, long story short - in the end we did not get the laptop. I specifically told them that I’m only available on the weekend to collect and I will only purchase the item if it’s available on the Sunday, which was the next day The sales staff said they can see click and collect available for Sunday (next day) so rest assured I’ll get it by this day. Next day until 3pm tracking system didn’t show any updates but the delivery day was still Sunday so I went to the store only to be told that they didn’t get the delivery yet. I spoke to customer service about this, and the staff member on that desk made me feel like it was my mistake to come and check today. She was extremely rude instead of helpful and atleast being courteous, when their delivery system is not up to date. I’m very disappointed with the kind of behaviour. When there is a fault in the system, the least we can expect is courteous behaviour from the so called “customer service” team.

I am a client from John Lewis for years and what I see now are some people from till especially they are so tired and they don’t have interest for you as a client at all.I don’t know why they are working there if they are “disturbed “by clients.Today I have this experience with a colour lady and is not the first time.Maybe managers they will “keep an eye” for employees.

Disgustingly poor service and experience. After 45 mins of being pushed from pillar to post by rude, disinterested and unhelpful staff, one of whom was "going on their break", I was left unable to make a simple purchase. Avoid unless you want to be frustrated to the point of exasperation and be left empty handed

Thanks to Nick in soft furnishings department for resolving a difficult issue

Staff are very professional and helpful . Ildiko and Fahima helped my husband and I to pick some clothes for a special event . Went shopping Monday 23 September 2024.

If you’re getting a pram/stroller, visit IRIS, she’s amazing and so knowledgeable! She’ll answer any questions and know all the answer!! Credit to their team!!!

Found some lipstick for my wife and received very friendly and attentive service from Manish 😊

Nice staff Fair pricing Have in-store events available

Great store, staff are very professional and helpful. This store is my go-to for any tech purchases. I was looking for a laptop for my sister; the colleague explained all the specs and what processor & RAM would be needed to run her school software and Roblox in her downtime. He gave me many options and he found the best performance/price! No attempts to push for a sale! No salesman like tactics! Just honest and open discussions about laptops for their price! This was an instant purchase! Great service and definitely my go-to for future shopping!

My wife and I visited this John Lewis Store as we needed a new washer and dryer. The selection was good but the service and help we received was exceptional. In particular from a team member called Ryan. He was able to answer all the questions and really took his time to help us. We could not order in the store as we had to make some final measurements at home to make sure both appliances fitted correctly. After the service from Ryan we did not consider looking at any other shop and ordered from John Lewis online. Delivery was also excellent. Thank you all

I recently visited to buy some clothes and have to say the stocking and display were so awful. Everything (literally) was in XL or 3XL, nothing was in S or M. Even though I wanted to find the same product in a different colour, I couldn’t. I don’t know if they don’t stock products in various colours or they were displayed far apart. It was so awkward to navigate. It really made me realise how much I hate shopping in person in the UK. Clothes can be hit and miss so I wanted to see fabric and sizing in person, however, it was just a huge waste of time. In the end, I left with a few items even after spending quite a bit of time. Disappointing

I am a foreign visitor and was looking for a certain product that was difficult to find in many other stores. Even the producer only has 3 left that are only available online. This John Lewis & Partner store has it. So, I got what I want. The staffs were also very very nice and helpful, helped me showing the section and checked the variety of the products, always with smiles on the face. Thank you for the great service, I had a great shopping experience. Will definitely visit this store again if I am in London, insyaa Allaah.

I recently had the pleasure of attending The Beauty Highlight event at John Lewis & Partners in White City, alongside my niece and sister. Our experience was truly delightful, thanks in large part to the exceptional service provided by the brand experience team, especially a staff member named David. Upon our arrival, we were warmly welcomed and signed in, receiving complimentary drinks to kick off the event. This thoughtful touch set a positive tone for our visit, and it was clear that the staff was dedicated to making us feel special. As we settled in, my niece grew restless from sitting still for too long, and I could sense her boredom beginning to take hold. Just when I thought we might have to cut our participation short, David came to our rescue. He approached us with a charming smile and offered my niece a treasure hunt to keep her engaged while my sister enjoyed the presentations. This simple yet thoughtful gesture transformed her experience, turning her boredom into excitement. It truly made the event enjoyable for all of us. David's attention to detail, along with his understanding of how to connect with younger guests, left a lasting impression. His proactive approach not only kept my niece entertained but also allowed my sister to focus on the valuable skincare insights being shared during the event without distractions. The event itself was informative, with Clinique professionals sharing tips on achieving great-looking skin. Overall, I was thoroughly impressed by the professionalism and attentiveness of the staff, particularly David, whose dedication to ensuring every attendee had a positive experience truly stood out. If you're considering attending a similar event at John Lewis & Partners, I highly recommend it. The combination of engaging content and wonderful customer service makes for a memorable outing. Thank you, David, and the entire brand experience team at John Lewis! Your efforts made our day one to remember.

Great department store with pretty much anything you need at an average price. The main sections are clothes, perfumes, homeware and technology. There are certain items which are very expensive and also are mini sections for names brands which are prices you’d expect. The staff are very friendly and the main attraction is the cafe which has very nice tea, cake and coffee. The views are also incredible!

This is a nice department store, though I must admit, as a regular at the Sloane Square location, my review might be a bit biased. There's simply no comparison between the two. I do stop by here when I'm in the area, but it just doesn’t have the same 'feel' as the other one. Still, it gets the job done.

Ben at the Electronics section gave good tailored recommendations and made our decision to buy which model of phone suited our needs much easier. Thank you Highly recommended

I had the warmest experience at Laura Mercier within John Lewis on Saturday. The lovely team made me feel so welcome and helped me with everything I needed. Thank you for being so delightful!

Maggie from the Cooking Department was amazing.It is rare to find people as helpful and as nice as her these days.

My wife and I visited the John Lewis ladies shoe section this week and were blown away by Shaneida's customer service. Having a background in Customer service, how she treated us went above and beyond, especially with her shoe knowledge. It really helped my wife pick the right shoes for a wedding we were going to. I can't thank her enough. Shaneida is a credit to the ladies shoe section, and the company as a whole.

Yesterday at John Lewis Westfield, I was leaving the store when the magnet detector alarmed, and the security guard stopped me to check my bag. I complied because I knew I hadn't done anything wrong, but I was expecting an apology for the inconvenience caused by their faulty magnet detector. However, no apology was offered. This experience has left me with a very negative impression of John Lewis, and I have decided not to visit any of its branches in the future.

Unbelievably hideous service. I just need to a print out of a receipt for something I purchased. The staff can not be bothered. Will never enter your store again.

Beware people, watch the prices carefully because they lie

I recently had an appalling experience while shopping for perfume at this store. The customer service was absolutely disgusting, with staff seemingly attempting to intimidate paying customers. Without any provocation or interaction, an entire group of staff and security surrounded me, which I can only interpret as racially motivated. It's disgraceful to have staff members who resort to bullying tactics for no reason at all. Gathering in groups and glaring at customers while customers are simply browsing is completely unacceptable. I am in shock from the blatant lack of customer service. I wholeheartedly agree with previous reviews about the staff's bullying behaviour and strongly recommend avoiding the fragrance department. Shop somewhere that offers decent customer service and respects all individuals.

A well layed out and inviting store. All the staff are friendly and helpful. Overall a very pleasant customer experience.

I came to buy a mattress and pillow protectors from home and bedding department. I was very disappointed by the service I received from Alex... He looked tired was not helpful, not interested and did not engage in sale, told me wrong information. There are no other customers on the floor the department was not busy. After purchasing two items here I left JLP shop. I would rather spend my money elsewhere than in Westfield JLP.

Afters years of shopping there I am changing my review from good to horrible. All because there is a very nasty member of staff who is a bully undercover that works at the kids floor. She tried to disrespect me being very horrible & nasty asking me in sarcastic way "what's wrong with you?" I have complained to the manager on that day who was pleasant & apologised for her staff's unprofessional, horrendous behavior. Since that incident I came after a while with my daughter & my daughters friend to do my shopping. As soon as she saw me she was watching me starring at me in very unfriendly way. When I noticed I looked at her and she keeped giving me dirty looks. Then she walks past me trying to intimidate me with her stares then she sarcastically said with smirk in her face "are you alright." I then replied trying to not get upset & angry because my daughter & her friend was there, " yes, you?" She didn't answer and just walked away with a very nasty look in her face. Even my daughters friend noticed that this member of staff is horrible & ask me why is she staring like that? This member of staff is white, old with brown hair upto her shoulders. She thinks just because she worked there for long time that floor belongs to her and she can bully customers & make them feel unwelcomed & uncomfortable if she doesn't like them with her nasty evil stares. She is really letting John Lewis down. I don't feel the same anymore everytime I go to that floor. Her unprofessional, rude, horrible, nasty behaviour doesn't match with John Lewis standards & what's John Lewis is all about. The job that will suit her the best is cleaning the toilets. I didn't write a bad review in the beginning. Infact I wrote a good review before all this happened. Even after this incident I left my good review and didn't change it. But I am not going to except this behaviour any more!

We have just been to John Lewis Westfield and would like to thank Mr Ali on the ground floor. He was very knowledgeable and helpful. Thanks so much to buy our hoover today.

Haley in the perfume section (Tom Ford) was very professional and helpful. Highly recommend this place.

They don't sell maternity clothes in this store, only online, despite saying they do online. I've wasted an hour journey here with my pregnant wife as a result.

Very bad experience Went to eat at the restaurant and when I was about to sit down and then someone pushed me and my tray and my food fell of the balcony and my wallet fell to. I rushed to get my wallet but when I got there guy took my food and my tray with him.

Delightful evening shopping experience here. Mens department. Just after 7pm, Wednesday the 3rd of April. Absolutely gorgeous girl in the fitting room. I will be back no doubt.

Lovely day shopping over the Easter weekend. Really enjoyed the choir and Easter flower stall. Also enjoyed my experience at the pop-up stall GreenGlamour who were incredibly useful and we left the day successfully with my daughters prom dress chosen!

The staff here were really sweet and kind, making conversation at the tills and helping me navigate the shopping centre. Highly recommend!

Great experience last weekend. Visited the White City store and found a new rental fashion pop up which I highly recommend . They have extraordinary dresses that I have never seen anywhere else I will certainly rent from them for my next gala event in June . The girls working at that pop up were extremely helpful and went above and beyond to try to help me find the perfect dress. Great customer service team. Thank you GreenGlamour team and well done John Lewis for making your White City store more attractive with this pop up.

Abysmal service in the tech department at checkout. Cancelled the transaction because of the level of service (none).

Terrible eating experience today. Spent £25 on fish & chips for very poorly made food. Waited at our table with a number while our food went to another table altogether. Had to chase up only to be served cold food so asked for a replacement. Tables not clean so we moved to another. Cold air blowing through the restaurant making it uncomfortable. Top it off, the battered fish was more batter and less fish. Really awful quality. We were too hungry and tired to leave it and go elsewhere but certainly will think twice next time we’re here. We’ve had great experiences at both John Lewis Oxford Street and Stratford. All hot drinks machines were out of service. I will praise Pam who served us at the counter. She was sweet and friendly but her hands were tied by the cooks behind the scenes.

Great service from Omar perfumes department

They invite you to make a membership account which can record your receipts online, eg for warranty purposes, and then send you endless spam about your membership account that you can't opt out of

Large store with a good range of products… Shame about the pricing though! Generally very inflated compared to their competitors and when I asked if they would price match Amazon directly for one of their products they said they don’t price match. The product was 1/3 cheaper on Amazon so I’ve decided to purchase it there instead. If John Lewis want to survive in the digital age they really need to consider matching the prices of their competitors for the same products that they sell.

BEWARE AND DON'T BUY TECH HERE! They claim everything comes with a 2 year warranty in their receipts, it's a lie! They didn't check my £900 laptop which is faulty and they didn't support at all! Horrible experience. Do not use John Lewis ever for tech!

I went into john lewis flooring department in white city, staff was incredibly helpful and kind, they really seem to know about the carpets and flooring will be definitely be coming back

Most appalling customer service ever at Shepherds Bush White City. Dismissive staff who claim they don’t work for John Lewis…when I go and pay they send me to your main John Lewis tills anyway because they are incapable of serving you at the concessions stand…so what is it? Why cannot I return a “John Lewis & Partners” product if I bought it at your tills and my receipt says John Lewis on it? Plus I’m within the policy returns time, with an unused product / original packaging. Managers don’t even know the returns policy and refused to help me as “they don’t deal with concessions” so who are they working for? I am standing in a John Lewis aren’t I? and everyone wears a John Lewis name badge. Specifically avoid Ladieswear / Sunglasses concession they treat you like dirt on the floor, maybe they should focus on having self respect and basic etiquette before turning their noses up at you. They couldn’t care less if they waste your time waiting for help and leave you asking for information. This is who represents a brand like John Lewis, embarrassing. Other John Lewis branches are way better, staff trained well like Oxford street and Kingston…they actually have five star service and treat you respectfully.

I recently visited John Lewis & Partners to buy a gift, and I had a fantastic experience. Ayyoub, a young man, provided excellent assistance, making my shopping experience enjoyable. Great customer service!

I thought John Lewis was a caring company being a partnership and all however it appears not !!! my two elderly in-laws were separated in the Westfield store under-able to find each other for 2 hours, my mother inlaw phoned worried. We tried to phone the store to see if there was any info about my 80 year old father only to be told it’s not possible to contact the store and they can’t do anything about it. Thanks John Lewis do you not have any common sense !!!!!!

Terrible customer service almost everytime i go: -When I tried to do a return the lady at the till very abruptly tells me that all returns are upstairs. How would i know that? Its my first time and I couldnt see any obvious signs or instructions about that -The lady at the Mac counter very rudely said that my eyebrows were flakey, I was confused and looked straight into the mirror and guess what? They were not at all! If thats a sales tactic then its rude, unnecessary and doesnt work on a mature person like me -The ladies at the Nars counter are awful. Everytime I go they are very disinterested, abrupt and act bored. Once an advisor was just staring at herself in the mirror fixing her own makeup and ignoring the buyers -The Fresh skincare section has products full of dust on the top, no testers and no one to help out

I would give it no stars if I could. I don’t usually complain but I’m completely fed up with John Lewis and their attitude to after care. On the experience we’ve had, I would definitely think long and hard before you purchase through this company. We chose to buy from John Lewis because we trusted that they sold quality goods and have reliable after service. Both have been proven wrong. After many technicians trying to repair our TV, they have washed their hands and told us they will do nothing about it. The story is long and frustrating but it has been going on since the beginning of October. Speaking to other people, they are also experiencing similar low quality, dismissive service. I will never purchase from John Lewis again.

I must say I was very pleased to see the Quality Street pick and mix was still up and running on Christmas Eve Eve, as I stupidly left my Christmas shopping to the last moment. David at the Westfield branch was very kind and friendly towards me and helped me out brilliantly with my tin selection. Even looked up the allergy information for the chocolates and I was buying for families who have young kids, and didn't want any whole nuts. Merry Christmas everyone at the John Lewis Westfield London branch, and please ensure David gets the recognition he deserves

My recent visit to John Lewis left much to be desired. Unfortunately, the cake quality fell short of expectations, paling in comparison to local bakery offerings. The staff's lack of enthusiasm towards customer service was noticeable, and when attempting to claim entitled free items through the app, the experience was disheartening. Despite being promised free goodies, I left empty-handed due to low stock issues, leaving me feeling disappointed and underappreciated as a customer. It's disappointing when promises aren't fulfilled, making the visit less than satisfactory

Went into store today totally disgraceful behaviour from ine of the staff i walked in within 10 seconds was given a bad look walked down to lower level to make my out the black man followed me i ask him why our you looking at me his response was i can look at you i dont care, im shocked why would would john Lewis has such a man with bad attitude,

big shoutout to manager Sally & Oscar, very kind & professional in sorting out an issue I had with Ted Baker boots - Thank you for your excellent customer service :)

Was purchasing 2 bedside cabinets from clearance, I said to the lady I'm going to fetch my wife. When I got back her manager had changed the price from £103 to £178. When I questioned it and said he has to honour the price on the ticket, he couldn't care less!! I don't give many one star reviews, but this chap earned it, well done that man!

Clarins staff is great ! Especially a young lady named Agatha do ask for her !!

Xenia in the lingerie section - you are amazing! SO kind, understanding and helpful. Got me the exact bra I wanted and needed first time when I was completely lost. 10/10 THANK YOU

Tried the cafe on a Saturday afternoon. Copy and quit place. Tried two cakes, a cappuccino and Earl Grey tea. The cakes were not so tasty and also the drinks- just average. The tea was a bit on the cold side. Had a nice view of Shepherd’s Bush. Don’t think we’ll try the place again.

Laila was very lovely and helpful :)

Good quality items, well organised. Disappointed with the coffee shop, quality has gone down and staff issues, arguing between one another in front of customers .

John Lewis and Partners is a retail store offering a wide range of products, including furniture, homeware, electronics, clothing and accessories. The store is known for its impeccable customer service, with highly trained staff ready to help you find what you need. The store also offers competitive prices and a loyalty program. You can expect to find a pleasant shopping environment and a good selection of products. However, the store can be quite crowded and parking can be difficult.

Exceptional service from Jordan in the nursery department. Me and my family were so impressed with his knowledge and we all went away after our 90 minute nursery appointment feeling very clued up on everything baby (as well as putting in a big order for our baby using the nursery discount for spending over £1500). Jordan is a real asset to JL and we can’t thank him enough for his help!

Worst experience at John Lewis White City perfume department yesterday. After browsing the furniture section me and my friend spent around an hour looking for perfumes when we were accused of stealing by an absolutely rude and entitled member of staff. She was of south Asian descent, short and of a large frame. Completely disgusted by this particular partners behaviour, who approached us with an arrogant look on her face and said with a stern voice ‘what are you doing, what are you stealing’. This happened on Tuesday the 14th of November around 5pm. I was honestly horrified, we were just about to ask for assistance in purchasing some items to only be accused of stealing instead. But before we had a chance to understand what was happening or defend ourselves she immediately called security who forced us to empty all our belonging in front of everyone. Do they have no idea how humiliating it is to be accused of stealing and be labelled as thieves in front of other customers. And absolutely ridiculous at that as no one is going to steal perfumes with 6 members of staff nearby in the small perfume aisles. What a shame as we spent an hour deciding on a perfume and when we finally found one we were accused of stealing. Im surprised John Lewis employ and encourage these kind of behaviours. (When we first approached the section there were 2 members of perfume/beauty staff very loudly arguing and saying things like ‘no one likes you; ‘don’t talk to me’. I thought we were in a scene from mean girls). To think we even considered for a second of buying furniture for our new home from this store, after today’s awful experience I’m too traumatised to return and will have to look elsewhere. I am honestly shook by the experience. I did report it to a manager downstairs but unfortunately found no solace in her apology. I thought John Lewis was a place with quality goods and even better service. But it seems to be a store where staff members treat customers with malice and disdain. Traumatised from the experience and don’t want to be traumatised again.

Oh dear John Lewis, you need to really improve and do things better. How are your shops going to survive with the kind of customer experience that we had today? Total shambles. We wanted to buy the 7' Brunswick Christmas tree and the sales person was excellent and convinced us to pay at the til despite the fact that we wanted a home delivery. We proceeded to the til and this is where we waited 20 minutes for the til person to process our transaction. After it was processed, she said that we can pick the tree up downstairs. I said that we wanted it delivered. She then asked 'you wanted it delivered?'....errr, that is what we said. The lady then disappeared for another 10 minutes to the back having said that she needs 2 minutes to process the transaction on a back of house system. All in all a very poor experience for a simple transaction. No wonder shops are dying. Poorly trained teams, not really engaging with you at the til. In the end the chap that advised us about the tree originally and was really good, appeared and I grabbed him to ask him to refund me the money as this was just getting ridiculous. The chap refunded us the money. I have now ordered the tree online, however, the promotional star is not available with the tree as it was in store. Sort it out John Lewis, we expect better from yo. if you carry on like this you will be the next Debenhams.

I recently had a wonderful experience at the Chanel counter in John Lewis while purchasing a gift. Ayce, who assisted me, was exceptionally helpful. Her knowledge of Chanel’s products and her keen eye for what makes a great gift were invaluable. She went above and beyond to ensure I found exactly what I was looking for. Her dedication and professionalism at the Chanel counter in John Lewis made my shopping experience both enjoyable and successful. I highly recommend visiting Ayce at Chanel in John Lewis for anyone in search of the perfect gift.

Love this store, staff are amazing, vast range of quality items at affordable prices.

I'm an expectant mother and I went to your store to ask for a demo on a baby carrier to be told I'm "wasting everyone's time" to come back once the baby is born because "you can pay for it but the baby chooses it" I would not bring a newborn to try on different carriers that are used by the public :/

Such a great looking cafe, with some of the stodgiest food I’ve ever eaten.

I was informed that they would check the stock room for the item I desired, as the website indicated they had three in stock. However, I experienced a frustrating 20-minute period of being ignored before I felt compelled to inquire again about the item's status again. The sales assistant then informed me that they were still in the process of searching. After waiting an additional 15 minutes with no acknowledgment of my presence, I observed the assistant casually talking with two other managers. Regrettably, I had to leave for work while they were all still chatting away, this experience was exceptionally stressful and disappointing. John Lewis's customer service standards appear to have significantly declined recently, which is disheartening.

We visited the 4th floor, with the antenatal products and Tamare, the employee at the prams section explained us in full detail the different products (e.g. prams sizes, weights, demonstrating easiness in folding them, prices) and what would be more suitable for our needs. Thanks to her (and a follow up email she sent us with the different products we liked most) we can now make an informed decision and purchase a pram.

I am severely disabled and, primarily, I needed to travel to John Lewis Westfield for refunds because I couldn't return a couple things to my local Waitrose due to John Lewis failing to provide me with a delivery note; I know I could have contacted the John Lewis Customer Services team and that there were other ways for me to return things and obtain refunds, but it was best for me to travel to John Lewis Westfield instead. And going to John Lewis Westfield was a mixed experience for me: a John Lewis Partner was not socially inclusive because he misgendered me, but, when I responded to him that I did not identify with 'Sir' due to being non-binary, he responded to me in a professional and respectful manner. The John Lewis Partner also processed my refunds efficiently. Additionally, I liked being in this store because I like the store's atmosphere and I liked a lot of the things on offer, though, on this occasion, I was unlucky because I did not find what I needed.

Nursery appointment first class. Sales assistant incredibly knowledgeable, not at all pushy & fun & friendly

I went to the shop yesterday to buy a gift to my son. I went to Yves Saint Laurent to buy the perfume and I couldn't see any staff. Kindly another lady from Estée Lauder help me with my purchase but when I asked to wrap the perfume she sent me to the customer service and told me that I had to pay for it. I replied to her asking if I could have a bag from the Yves Saint Laurent and she told me that wasn't possible because that specific brand and others don't have bags. I went to the customer service and the lady who attended me was very kind and understood my frustration, offering me the service. Sorry but I can't be happy with the fact that I went to John Lewis and not to a corner shop and my experience yesterday was very disappointing. How come a brand like Yves Saint Laurent don't have a small bag to give to the customers???

this john lewis has a lot of stuff,but that isnt what im going to talk about. on the first floor in westfield, right outside this john lewis and near that cycling thing, is the best place to sit.i recommend it

Love shopping their but not enough breakfast places to eat should be more

Westfield White City has become my favourite John Lewis, and the upholstery department my favourite team. Special thank you to Nick who has been incredibly helpful!

Great collection, quality products. Below average customer service unfortunately, despite investing more than GBP 400 the service was very poor.

Denis who works for Samsung on the 3RD floor was extremely helpful and attentive. Keep it up Denis!! :)

This is my favourite store and my first port of call for kitchen appliances. The Place to Eat is a great cafe with a lovely range of cakes - even better when they have Rewards where you can get them for free!

My favorite place has a lot of varieties

Collections issues and problems resolving.

We visited here to have a look at all things baby in Johnlewis. Zainab, was truly amazing she showed us everything we did need ahead of the baby arriving, maybe need after it arrives and the areas other parents had spent more and where they didn’t. I was really impressed with her approach, professionalism and thoughtful attitude. She even reunited a lost child with its parents while helping us.

Have come here numerous times - previously for some tea and carrot cake (which was delicious) but came here this morning for English Breakfast. It was good - there was a bit of a wait for the food to arrive but I was busy reading the news. If you're looking for a quieter, cosy place then this is great. You get great views of Shepherd's Bush too.

Avoid exchanging currency here! Their travel money rate is the worst in the area!

Review of customer service on return of items. I had an issue returning a pair of Mint Velvet shoes that left me with blisters after wearing these for half an hour. After checking it’s current reviews, it seems like there are other people having exact same issue. Unfortunately, the staff wouldn’t be forthcoming in offering any return concessions to assist, as the reason of not being fit for purpose is not good enough to process a refund. Very disappointing visit to John Lewis at Westfield, not buying shoes or clothing from them again.

Had a lazy afternoon tea with my girls. We had a lemon cake and vegan lime cake 🍰 it was so delicious. Friendly service.

Too hot and uncomfortable. Could barely spend a few mins inside. Think of your staff.

Visited Saturday 24th - so hot and no a/c on. I felt sorry for the poor staff who were clearly struggling

lisa could not have been more helpful. good old fashioned service with a smile

Rude and arrogant staff in the men’s fitting room on several occasions. Bossing around and unwelcoming to customers

I don't say do not support LGBTQ+ people, but having to walk towards the stairs at Westfield on top the LGBTQ+ celebration of pride flag John Lewis painted on the floor, is over the top! This is clear an over-the-top action to impose a political agenda what I found very discriminatory to everyone else who is not part of that movement. In the name of freedom, we have to respect everybody’s views and beliefs. It is totally wrong to try to impose them to the general public.

Big store, clean and friendly staff

I had the pleasure of enjoying an afternoon meal at The Place to Eat this weekend and the portion size was good. I had fish and chips with mushy peas. We dined outside so had the beautiful view overlooking the grounds. There were jugs of water available and glasses to help yourself to. I was given a table number and the food was brought to our table when it was ready and piping hot too.

Always a pleasure to return for a visit

Nice place to sit and have a coffee. But had a cheese Ham toasties, which was over toasted bordering on burnt. Which made the sourdough tough and hard to eat.

Yesterday, I travelled all the way to Westfield with the purpose of going to John Lewis for made to measure curtains. As they are not cheap, I wanted to see the quality of the product in person and speak to an advisor, making sure I was getting the right item - as it is not cheap to order (£500). After approaching the customer service at the made to measure desk, the sales partner had very little intention of helping. It felt like I was disturbing her and I was an inconvenience. When I asked my first question, she quickly directed me to order online and told me to put the sizes onto the website, and that they'd deliver to my house. I then asked her about the sizes, as I was a bit overwhelmed with what I should consider when measuring the curtains, and she said if I didn't know the measurements then she wouldn't be able to help me (note that I knew the measurements but she was rushing to get rid off me). What was the point of me going to the actual shop? If I wanted to order online, I wouldn't have gone to the shop. Took my business elsewhere and bought the curtains with a different business.

i had an awful experience at john lewis shepherds bush at children’s section i bought the tonies *zog toy in may for my son’s return gift for one of his cousin. i had to exchange for another tonies story . i had my receipt lost but i went just to try out if john lewis can help , i would even be ok if they didnt fair enough i lost my reciept. may 20 sat i ho to customer service kids section. we are told we cant exhange because its generic toy , we could have bought it from any store. lady suggested try if u had john lewis card u could have had itemised bill so they could exchange. fairenough we say ok .then i realise i used john lewis card that day so i go back to store today 21st may being happy i can exchange. my complaint: i was again treated as aif we brought a item from different store, with all the itemised receipts, bank statement, because of the incompitence of staff/store they could find code because wrong code was put in. John lewis and staff please dont assume costumer just walks just for the sake of exchange. things could have been dealt differently, no heated conversation was required. later the item was exchanged but was treated as favor, which was’nt its consumer rights to have exchanged with all the requirement fulfilled. awful experience as a genuine costumer i really felt awful. where as it could just have been simple.

I am(was) a loyal customer of John Lewis stores and have been using their shops for many years. I have always been happy with the quality of their products, until recently. I purchased a jar of Creme de la Mer from John Lewis in December 2022. When I opened the jar, I was immediately disappointed with the consistency and smell of the cream. It was much thicker and had a stronger smell than the previous jars of Creme de la Mer that I had purchased. I also noticed that the packaging was slightly different. I contacted La Mer customer service and they asked me to send the cream back to them for investigation. I was only offered a replacement cream. A replacement cream doesn't resolve the issue with my trust in the cream and/or John Lewis stores. I do believe that this cream was a counterfeit product, even if La Mer didn't want to admit it. I would not recommend Creme de la Mer to be purchased from any John Lewis store anyone. Not to mention the fact that John Lewis sent me a short reply and never came back to be with more details. Customer Care doesn't care for sure. I hope this review helps other potential customers to avoid making the same mistake that I did.

Big thank you to David Pykett & Ash K today. We had a problem with our Sage machine, rather than let us fall back on the manufacturer who was unresponsive (David said it would take 5-6 weeks to repair the pump) he managed to swap the machine round for us. Whilst the advice we received from the JL call centre was wrong concerning our guarantee (they said to swap it at store) David recognised that it was the process that had failed us- we still have 100% faith in the people but….. Big ask:- The management need to get a hold of their processes or the JL we know and love won’t be the same. Nor will it be as good to work for. Thanks guys

JL White City This store is always a pleasure to visit and the staff are extremely friendly and very helpful each time I visit.

Clean. Neat. Few staff. You really struggle to get someone to assist you.

Today I went shopping to John Lewis in Westfield and bought some clothes and perfume, as I was leaving the gate alarm went off and a man standing at the door stopped me as if he had catch thief. I quickly showed the things I had bought and the receipts. Understand how bad it felt. Then it turned out that the lady who sold me the perfume did not deactivate the code. After checking, the man realized that it was his colleague's mistake. It was very interesting that he didn't apologize even a little and when I asked him, it's not nice at all that this happens and you stop me in front of people and then say (sometimes it happens). I am also an employee of Westfield and if this had happened in any way at my place of work we would have properly apologized. I am truly sorry to see such unprofessional behavior at John Lewis and will certainly not be shopping there again.