John Lewis in Solihull

Alguien en John Lewis o DPD se están llevando el Mick, no es de extrañar que las ganancias no sean tan buenas, así que siguiendo de mis reseñas anteriores John Lewis nos envió un vale para pedir un nuevo televisor, que se entregará por DPD tenía un pedazo de adhesivo de celofán pegado en la parte superior de él, estaba ocultando una mella que al encender el NUEVO TELEVISOR solo se puede describir como una tela de arañas 🕸️ de líneas agrietadas en la pantalla, directamente en el teléfono para que le digan que DPD lo recogerá mañana entonces tendremos un nuevo vale, esto realmente no es lo suficientemente bueno John Lewis escribiré a su CEO

John Lewis café / restaurante Solihull es todavía menos que la media en servicio, organización, stock y comida. Fui con mi marido a desayunar, la tienda un domingo abre a las 10 . 30 para navegar, así que por favor dígame por qué el personal no está listo en ninguno de los mostradores, tanto el mostrador caliente y el mostrador de pasteles y pasteles, ambos estaban medio llenos de personal sacando la comida como los clientes estaban tratando de pedir. El personal era desorganizado, carecía de cualquier forma de servicio al cliente y carecía de habilidades de gestión, era casi el caos detrás del mostrador, una chica muy agradable nos preguntó qué café nos gustaría en mi mitad de la frase se apresuró y nunca preguntó si nos gustaría algo más, nos mudamos a la hasta que el miembro del personal estaba más interesado en instalar todavía, cortésmente le pregunté si podíamos tener algunos pasteles, ella los consiguió, nos dijo rápidamente que no podíamos usar nuestra tarjeta John Lewis ya que el escáner estaba roto y orgullosamente puso un cartel delante de nosotros! Entonces no me habían preguntado si queríamos algo como mermelada o mermelada, me dijeron orgullosamente que tenía que pagar extra por eso, lo cual no me importa, pero el servicio estaba realmente apagado! El café en el mejor de los casos es mediocre y no debería ser así en John Lewis. Si no estuviera listo para comenzar mi trabajo cuando abrimos la puerta al público, no tendría mi trabajo mucho tiempo, siento que el equipo necesita un gerente en el lugar para organizarlos y el café debería estar listo para operar tan pronto como se abra, es como un barco sin timón.

Horrible bacon desayuno bap! Se habían quedado sin tocino, lo que sé que puede ocurrir ocasionalmente. Parece muy confundido detrás del mostrador. Dado que marcador de mesa y sándwich de tocino llegaron, pero ni de lejos tan atractivo como la imagen representa! El pan no era fresco y bastante frío y sin duda terriblemente rancio. El pan estaba seco y empalagoso y completamente insípido sin mantequilla ni untable. El tocino no parecía tener sabor. Si fueras por el camino a Wetherspoons y probaras su tocino en pan floreciente suave sabrías cómo presentar un producto de calidad a un precio muy razonable. Muy decepcionado y no volveré a ir. Me quedaré con Wetherspoons sobre la carretera.

Muy decepcionado hoy, haciendo cola durante años en el mostrador de comida caliente. La porción de curry vegetal ridículamente pequeña 😱 no volverá.

Solía pensar que John Lewis era una tienda muy buena, pero ya no después de mi experiencia en su café ayer. De hecho salí después de un par de minutos sin conseguir nada, ya que parecía ser tan caótico. Usted tiene que obtener su comida de los mostradores de autoservicio y luego llevar su bandeja a donde desee sentarse - no es fácil si está utilizando un bastón y no hay - uno para ayudarle. Encontré otro café cerca donde había personal disponible para ayudar a llevar su comida y bebida a su mesa. No volveré a visitar, así que ese es un cliente potencial perdido.

Estábamos de compras el sábado por la tarde en John Lewis y nos apetecía una taza así que entramos en allí café llamado The Place to Be. Un poco confuso cuando entré a buscar una bandeja y las más cercanas estaban sucias y luego me di cuenta de que las limpias estaban debajo de la zona del mostrador. En el mostrador hicimos cola como nos encanta hacer en este país , los pasteles se agotaron y solo tenían una selección limitada a pesar de que eran alrededor de las 2 de la tarde . Hicimos el pedido y tuvimos una pequeña espera para los dos capuchinos no sé por qué, ya que deberían haber sido bastante directos. La otra mitad se aventuró por una mesa y habiendo pasado por delante de bastantes que necesitaban limpieza así que terminé caminando casi hasta el punto más alejado del restaurante! Si desea JL personalizado limpiar las tablas más regulares por favor.

Excelente servicio al cliente por Shanaz, un representante de Nespresso que trabaja en John Lewis. Shanaz se tomó el tiempo para escuchar cuáles eran nuestros requisitos. Ella nos ofreció y preparó cafés para que pudiéramos experimentar los diferentes sabores. Shanaz es conocedor y amable. Nos fuimos con una cafetera Nespresso. Gracias por su excelente servicio al cliente.

I went in just wanted a coffee. I spoke to a china man who didn’t understand I wished to have sweeteners put in drink before he made it. 8 times I told him before he got a colleague to help. She said they didn’t do that. She explained I had to go and get sweeteners. I got them and put them in cup. All free table had debris on them. I found an empty table. This was at 3pm. The table had milk over it. I asked for it to be wiped. It was though I had asked for a kidney. It was wiped in time. It was not a great experience.

My Mum and I enjoyed our lunch here. There were some decent vegetarian options, although not as many as we would like. Staff were generally friendly and there was plenty of seating (some chairs looked much more comfortable than others, so choose wisely!) The quiche and frittata were both tasty, however prices were expensive considering these items were only accompanied by a small side salad. Cappucino and apple juice tasted high quality. Would be likely to return for lunch again.

Went for a quick breakfast thinking there would be a reasonable choice, however it was an incredibly limited menu, the food was tepid, chewy and bland. Definitely not going back!

The service in their eating place was awful just for coffees . Won't ever go there again!! The store itself is fine with quality items forsale.

I met a friend for lunch on Wednesday in JL - we headed to the Place to Eat .... to say the menu was limited is an understatement and very disappointing! The restaurant was full but the menu was minimal. One of the soup options was no longer available and the advertised Quiche options were off the menu! We totally 'get' the need to avoid waste but feel let down by such a poor offer from JL. L JL - you need to up your game!

Visited the cafe with my family, was met with a horrendous line to get into the cafe. No one was waiting for food and drinks and we were told to wait for the line to die down … my grandparents cannot stand for a long period of time and making them wait for nothing is absolutely ridiculous. No clean tables when we were told there was plenty. One customer had to clean the table themselves with baby wipes! Shocking service and dirty cups and cutlery! Also to add their ladies toilets were disgusting, most were out of service and it had a horrible smell. No I do not recommend visiting this place as they do not tailor to their target audience as it seems.

We went here for our lunch, on arrival we were told there was no hot food but the had sandwiches and hot drinks. We settled for a egg mayo and tuna/sweetcorn sandwiches, there were no prices displayed. When we were charged £14.70 for 2 drinks and 2 packs sandwiches we were stunned by how much it was. On receipt of the bill we were charged £4.50 for each pack of 2 sandwiches. GROSSLY OVER PRICED.

Went to buy a bed and was assisted by someone very helpful and knowledgeable. Headed to the restaurant to have a think...what a contrast! Most of the chairs are absolutely dreadful, ergonomically very poor, and with customers noticeably hunting about for the few comfortable ones. When you do get settled into a backache-inducing chair you find that the milk for the tea is provided in a butter dish!

A very unpleasant experience. A very long wait for coffee because only one member of staff serving. Most of the empty tables were covered in cups and plates and others had not been wiped down after clearing. John Lewis should employ more staff. We will not go again

Used to regularly have a pot of tea and cake but just recently the staff seem to work hard but achieve very little. After waiting some time in the queue, the cake selection was very poor, there were no small jugs for the milk, no tea spoons, very few serviettes and a lot of the tables hadn't been cleared. There were issues with paying by credit card and also not being able to read the QR code on vouchers. Staff seemed young and inexprienced working on a Saturday afternoon when obviously they were quite busy. Was disappointed to find that along with the fruit scone, you now have to pay for the jam and clotted cream. It was nice to see that you still get a pot of tea with a cup and saucer though.

Absolutely fantastic ! I had an appointment with personal stylist Daniela in May to find an outfit for my daughters wedding. I was treated like a VIP , changing room was large and clean and fab mirrors . Daniela made me feel comfortable and at ease , very professional . She encouraged me to try on dresses I wouldn’t normally have even looked at and I was pleasantly surprised. I chose a beautiful blue Ted Baker dress which I wore for the wedding and felt amazing in it . A huge Thankyou to Daniela ! Only downside is that I felt John Lewis had limited dresses in store . I’d definitely recommend the service and will use it again 100%

We visit the restaurant usually 3 times a week for coffee and every Saturday for coffee and Toast.Yesterday some family joined us after us recommending here. You state you open at 9am but every week the staff aren't ready to start serving.This week there were about 7staff on the section and didn't seem to have a clue what they were meant to be doing apart from 2 who were trying to sort the chaos,at one stage toast was left under the grill and I shouted its on fire.My family members were not impressed at the service and did say out loud this is disorganised chaos.Maybe not start serving until everything is ready.

In JL restaurant in Solihull, trying to poor milk, for tea, from a cup. Surely, at their prices, they can afford to provide milk jugs? Buy some milk jugs!

Have stopped for coffee here on multiple occasions and have to say it's mixed in terms of the service received. The staff are always very pleasant but they're either inexperienced or just not directed properly by management so end up being ineffective at their jobs (from clearing up to making the drinks) On this occasion, it was quieter (probably due to Covid) but the service was great. Tables were clean. Prices were more than reasonable. Would return, but i have to say i'm never 100% sure what experience i'm going to get

No longer the place to go, hardly anything on the menu is available. Hot food counter closed. Gents toilet out of order. Time to find somewhere else to go for a bite.

Whole store is scruffy and run down. Restaurant so poor - used to be a place to go. This looks like a terminal business!

Shopping on a Saturday afternoon and decided to go for a coffee. Unfortunately hadn’t realised the time and when we got there they were just closing. A gentleman, not sure if he was the manager, said if we only wanted drinks we could come in. We had coffee and cakes, served by very pleasant staff who couldn’t have been more helpful. All Covid rules being followed and we saw staff cleaning tables and chairs to a high standard. We regularly shop in John Lewis but this was the first time we had been in the cafe but because of the excellent customer service we visited again the following week and received the same excellent service. When shopping in Solihull in the future this will be our choice for a coffee or lunch. My son is a wheelchair user and Accessibility was good, we also felt safe which we need due to his vulnerability. We could easily have been turned away but so pleased we weren’t. The cakes we had were excellent and would highly recommend the lemon meringue pie.

Rude, lazy staff, unhelpful and will never go out of their way to assist you. Absolutely awful fitting room staff who don’t check the locks on the doors and answer back to customers when they don’t like being told what to do!The store manager doesn’t seem to do much about my various complaints of several of the staff members.Will go to a more affluent area next time when I choose the next John Lewis branch to shop in.

Have allowed for re-opening problems, but a bit of a disaster!Parked in Touchwood....'helper'not good, in fact not helpful at all.Three day camel trek to the single entrance, having taken the helper's incorrect directions. Queue of about 50, fair enough, but seemingly not matching the number going in with those leaving.We're not decrepit, but older, and people of our age need a short 'sit' at some stage. No provision at all for older folks.Will give it another try in a couple of months.....hopefully up to speed by then!

Often come here for coffee and cake - there is a great selection and the service is always friendly and efficient

after being bothered by flies the staff told me the management knew which was of no help knowing, doing is what was required, very very disappointed to have to suffer such an annoyance i expect far better not sure if the problem is solved yet

Went for a light lunch of soup followed by a scone. The quality was excellent as was the service but it is a little expensive.

Fab team and good and friendly Customer service I bought the coffee machine staffs helped me to pick the right choice with good price

I came here with my daughter for a day out was looking for shoes ,& after walking round shop we decided to try the coffee for .com lunch witch we found very nice plenty to choose from .

Went in here as we were in the store and it was late on there were people in front of us all they were waiting for was tea I ordered two lattes which I know a machine makes but the wait was intolerable I wouldn’t mind if they delivered it to your table.

OK lunch, avocado and poached egg on toast. Very poor coffee. Scruffy eating area, though plenty of seating

I’ve had a few breakfasts here and they’ve been pretty poor so it’s time to review and avoid! £11+ for a full English that’s had the ingredients drying out in the hot containers is a below what I’d expect from John Lewis. Parched beans, ‘orrible tasting bacon and sorry looking mushrooms is not what you expect for over £11.

Again John Lewis cafe in Solihull continues to trade on its name and alleged reputation... Popped in at 2pm on a Tuesday for tea and cake.Literally 5 cakes left in total and some anaemic looking scones. I enquired about the pathetic array of cakes, to be told, ‘no more until tomorrow’I had a hot chocolate, made with skimmed milk and a woeful amount of chocolate, in a dirty cup, hopeless. I thought I’d look for a teaspoon to mix it up, no cutlery out. Overall, rubbish and after leaving my last JL cafe review I should really have known better then trying them again.Please please do not waste your money here, spend it wisely elsewhere.

At 12.45 on Tuesday my wife and I visited 'The Place to Eat', advertised for lunch was choice of 2 soups and selection of 5 or six sandwich options. Only one soup avail , cream of artichoke (yough), and only six sandwiches in total. I asked if they had tuna as advertised, and after inspecting the three cabinets behind her the assistant said NO. This is appalling service, not yet 1pm and no food! We enjoyed our lunch at Gregg's with their wide selection of freshly made sandwiches.

We are very fortunate to have this useful & well presented store in Solihull which adds to the "shopping experience". People come from miles round to shop here, A first place to go when I need something. Also a pleasant place for a coffee

This place always appears to be busy, with queues at the tills albeit I haven't had problems finding a table. Prices are expensive. A pot of tea here is tasty and refreshing.

Bang average bacon sarnie for the money, pot of tea not treat either. More choice, cheaper and tastier at my local sainsburys cafe!

Friendly atmosphere, excellent staff trained under the guidance of Mark Roberts - catering coach.

Don’t come here at 11:10. There was no breakfast left and was told to wait 20 mins for lunch. With a 1 and a 3 year old this isn’t possible. They had a very overpriced cheese sandwich in the children’s lunch bag and we had some horrid stale sandwiches - the only one available. Waste of £25 and wouldn’t visit again.

Very disappointed with my Belgian Bun was very dry almost stale . However the scone was fresh but shocked you had to pay extra for jam and cream . Tea was a good taste overall not a cheap visit at over £10 .

John Lewis is accesable by car bus train and foot it is well laid out with very good quility merchandise on disply very frdley helpfull and knowable staff Very clean well laid out with wide customer and mobilerty scooter ilies

We met our son and his son in John Lewis the place to eat . Good choice of hot and cold food the tea and scones were excellent and our grandson liked his mini tuna sandwich and also his scone with butter and cream.

Reported on this cafe 12 months ago and not impressed, tables wanted clearing and staff were slow to serve, however today was totally different. A young lady handed me a tray when I arrived, coffee service much quicker. Cakes etc all very good. Tables were cleared and wiped down quickly . Well done.

We usually have a cooked breakfast once a month. Staff are always lovely and helpful. Only gripe which is not too bad. But the cooked breakfasts are never hot! Always warm regardless of the time, which usually 10 or 11am. Hence average. And if you consider two breakfasts and tea and coffee £20.50.

If you have a John Lewis card (and use it), you regularly receive a voucher for a free coffee and a cake, which are very nice, but expensive if you have to pay for them. Pleasant ambience, friendly staff.

Just wanted a cup of tea an cake - and the selection here is really good. The staff are always pleasant and the quality of food is very good. If you fancy cake and tea - then this is the place to be :)

Visited here on a Sunday lunchtime. It was busy, but there were still a few tables available (not necessarily clean tables, but at least one or two free tables) by the time we had got our food!

My old pet hate when a place is good but not very good is highlighted by this j Lewis cafe.a little clinicle in appearance but a positive selection of food and drinks on offer .service is good but a little slow especially if you opt for hot .not the cheapest in town but at least you can be sure of the quality .worth a visit .

Decided to pop into cafe while shopping good size cafe with quite a good selection of cold/hot food together with drinks. Always handy when they send you cake & drink vouchers. Be warned can be expensive.

Good portions nice and clean well laid out with plenty of seating. Good staff who could tell you what was where and able to get you round the queue for coffee easily to another checkout

Called in here for cake and coffee with the free vouchers that are sent every few months, we would not visit this cafe if you have to pay full price, the cakes are very overpriced, the coffee is served lukewarm, and to top it all there is constant booming music coming from the juice bar below, by the main entrance to touchwood, there are lots of nicer places to eat in solihull, just not here.

I was dissappointed when I stopped for a coffee and a cake this afternoon. The service at the tills was slow, the tables were dirty, caramel shortcake was bland and the coffee was average. Unexpectedly below par!

A hard shop to beat in so many ways. Good selection of merchandise in a traditional department store but with excellentand knowledgeable staff. A contemporary feel. A good cafe offering cakes, breakfasts and light lunches.

Easy to find right in middle of store. Why are the toilets so far away ? Great coffee and nice to get small bottle cold wine. However no ordinary wine glasses only flutes ! Great staff.

I used to go to the John Lewis cafe in a regular basis a few years back and it Was always lovely. Excellent service, quality food that I didn’t mind paying a little extra for. I visited today for Coffee and cake.

This store is not to be visited in a hurry, there is so much to see & buy.You will be amazed, it is fantastic.

The food in the John Lewis cafe is very good quality but very overpriced. We have a My John Lewis card and entitles you to a Free coffee and cake every so often. We took advantage and had a late "Elevenses"

We went for a tea and scone about lunchtime on Sunday.

Visited for lunch whilst shopping.

They have plenty of choice in this large restaurant and food is served from different stations depending on what you fancy. This system should speed things up if you all want similar food but our station having served our coffee and cakes informed us that the till was broken and we would have to join the queue on another food station. Fortunately the restaurant was very quiet as it was early in the day. Good luck later on when it gets busy.

First time visit and with a new menu All breakfast was cold and over baked due to being left under heaters. Even the coffee was Luke warm Very disappointed. The setting was nice tho

We popped into the restaurant about 11.30 on Saturday. Despite apparently having quite a few staff, and not that many customers there was a very very slow moving queue if only about 8 or 9 people. It took almost 15 mins just to get 2 coffees. There were plenty of tables available but every one was littered with uncleared crockery and cutlery. The staff, mostly teenagers, were unusually for John Lewis a bit sullen and slow. Added to the fact you can't buy a toasted teacake. So, quite expensive, slow service, uncleared tables. Very poor, John Lewis, very poor!

Shopping in John Lewis, on Friday 15th March with my husband, we wandered into 'The Place to Eat ' .....the in house restaurant. A variety of both hot and cold was available. We both chose Fish and Chips with peas. Alas the battered fish was dry, the chips were stale and very dry. The peas were grey/green. This is the worst fish and chip meal I have E er had !

We called in here for a coffee and cake .

I was pleasantly surprised by the overall cleanliness & attention to detail. The staff were friendly, well-presented & enthusiastic when serving the customers & preparing drinks. My decaf latte was perfectly made & I was very impressed by the array of cakes & pastries on offer. Despite being busy, the staff worked well as a team communicating effectively & working efficiently to ensure that everyone was served. Thank you guys.

We hadn’t been to the John Lewis Cafe for quite some and to be honest it was just an average quick lunch with a cuppa! The choice of sandwiches, daily soup and hot main meal selection was pretty low. Compared to our previous visit, there just wasn’t enough appetizing choice. We Ummed and Ahhed and eventually decided on a veg Quiche, side salads and sides of chips, a tea and black coffee. Tables sat with dirty dishes on and the whole restaurant area just lacked it’s once buzz and wonderful choice of Foods etc.

We have had breakfast a number of times here, as loyal John Lewis customers, it used to be great, now it’s always a bit hit and miss this time I felt the need to write a review. The staff always now seem in a flap, they do not listen to what you ask for, we arrived not long after they opened on the Saturday before Christmas it was not massively busy. The service was slow, then the girl serving drinks was also slow with another staff member leaning in between myself and another customer to ask the girl serving if another member of staff had arrived with the till keys yet! (Not a conversation to be held in front of customers) by the time we got to our table, my very poor sausage sandwich was cold, the sausage content was poor, the bread not great either. My husbands breakfast was as he put it, was “CLAP COLD” to the point, the poached eggs were cold, the tomatoes did not seem to have even been heated. The bacon was cold, we looked to take it back but just looking over to the counter and the disorganised team we could not be bothered. We drank our coffee and left. There are other establishments in Solihull that do great breakfasts so we will go there next time. Really disappointed

This should be a great place to meet and have relaxed cup of coffee but somehow its not. The service...

Oh what sadness I feel in writing this but whilst J Lewis used to be our go to place for...

We tried to have lunch here last Saturday and looked at the offering - you can walk around the food sections, for tea/coffee and cakes, sandwiches and soup or meals - but due to slow service decided to have coffee and cake, this was the shortest queue.

Stopped after sending the first lot of shopping to collection planning to have mid morning snack. 10:15 and fairly busy. Stopped at queue for pastries & coffee, around 12 folk ahead so left Hubble and I joined seperate queue for a bacon sandwich, around 6 in this. 2 served then remainder appeared to be awaiting for items to arrive from kitchen to complete full breakfast orders. Part complete orders put under hot plates and for ten minutes the three staff moved the plates around under the warming lights as if playing solitare, one stood in front of the toaster repeating at 30 second intervals ' shall I put toast on yet' whilst the third manning the till and coffee machine waited for the items from the kitchen as she kept commenting - not long now! After around 15 minutes hubby arrived with coffee and his pastry ( you have to join separate 'station's depending on your requirement) and I was asked what I wanted. Bacon sandwich ordered and handed over, bacon available all along, hubby went to collect cutlery and sit down, I asked to pay but was told would need to wait until staff member making drinks for folk waiting for remaining breakfast items was ready, the other two continued to play solitare. After 10 minutes the sandwich was stone cold and the bacon had an unappetizing white film. I said as I had now been there a total of 25 minutes with no prospecting of paying I would leave it, remember I did not require drinks as my coffee had left ten minutes previously. The lady waiting to make drinks for the incomplete full breakfast orders said leave it under the lights if you like until I'm ready. I went and drank the by now lukewarm coffee. The food waiting for the missing items are probably still there - total madness.

When this store first opened it was wonderful , good varied selection and tasty food . How things have changed ! basic selection and uninspiring at that . Up your game JL or loose business . We walked out

Popped in for a quick drink and cake...

Go to the restaurant a few times every month. Good for coffe/tea and cake or soup and drink. Sandwiches have some excellent fillings. All food is fresh and well presented.

My wife and I called in to the restaurant for a post shopping snack today at 12.39. We bought a strawberry tart - the pastry was soggy, the strawberries pappy, watery with no taste, little or no Creme Anglaise, whoever made this should be ashamed to call themselves a baker. My wife's espresso was dilute like a black coffee with no zing whatsoever and despite asking for a hot cup it was served lukewarm. I cringed when the waitress repeated my request for an 'espresso' by saying 'EXPRESSO'. Why do they never learn the correct pronunciation? My cappuccino was like a thin latte with very little coffee taste - JL must really be economising with their coffee beans! Finally my fruit scone was an absolute disaster it was old, hard, crumbly, dry and stale, and apart from a couple of sultanas was completely devoid of fruit. It had died, probably yesterday, and not gone to heaven. It was an ex-scone. I could have won a bun fight or a game of conkers with it. I had stomach ache when I finished it and 2 hours later having driven home all I want to do is lie down. It was a terrible, awful, rotten experience and for as long as I live (which may not be for a lot longer after that excuse for a scone) I will never, ever, go to that John Lewis restaurant again. Over the years we have been devotees of the store and have spent thousands on everything from TVs to Dysons and washing machines to cookers, as well as coats, shoes, make-up, perfume, sunglasses and handbags etc etc - you name it - we've bought it there. BUT THEIR RESTAURANT IS SHOCKING!

We have been going to John Lewis Touchwood for coffee and cakes/ scones for many years. The cheese scones in particular used to be fresh and full of flavour. Last time we visited the cheese scones were obviously not the usual ones. Nasty pale soft affairs with no discernible cheese taste. I actually emailed John Lewis to complain and ask why the quality had dropped so badly. The reply was that the scones used to be baked freshly each day in store however "to ensure a consistency" across stores they are now bought in from an outside supplier. Very disappointed with this as you come to expect quality from John Lewis and the new bought in scones are really disgusting. Won't be bothering again.

John Lewis used to be a great place to eat. Really gone down hill. Food is poor, small porttions, VERY overpriced for what it is. After many many years of being a loyal customer, now give it a miss - so many other places to choose, which are so much better - huge shame!

Love this cafe always clean and family friendly also lots of choice for children hot and cold. Seating very spacious and although very busy plenty of help on hand if you have young children with you.

Since we were in town with our Grandson we thought it would be a treat to have lunch out. John Lewis did not meet our expectations! A sad selection of food- the fish looked particularly dismal - when asked for lasagne we were told it would be a 40 minute wait! At 12.30 which is lunchtime for lots of people they seemed very unprepared. The staff did not seem particularly interested and were certainly not dynamic. It was a waste of time and very disappointing we remembered when it was much better.

I was fairly desperate for a cuppa and this being only my second visit to Touchwood - I wasn't sure of where else to plonk myself for a cuppa.I visited midweek - so you would think it wouldn't be too bad. However, I was wrong, Very noisy, a cacophany of continuous clanking cuttlery and crockery, tables left uncleared and uncleaned. (try saying that on a tube of wine gums....) Frazzled staff trying to do more than perhaps they have time for? Rubbish food with the usual ENORMOUS tasteless scones. So the safest bet was simply to have a coffee. Why do large department stores always seem to offer the same wizened up rubbish grub? Sort yourselves out John Lewis......

I have been going to this John Lewis for a few years now and usually use my cake and hot drink voucher each time. Today I decided to have some lunch (fish and chips) and I have to admit it was not what I expected. The food was cold and undercooked and the staff rude and extremely unhelpful. They just couldn't hide the fact they obviously did not want to be at work... Hopefully it was a one off.....

Went to the 'Restaurant' for a quick snack as a treat before continuing our shopping, for three of us the cost of £25 for three rolls, a cappuccino & two 'iced' mochas is a total joke. The bread was obviously Saturdays as hard & the Iced mochas had no ice were warm & tasted like warm coffee. Something has happened as this was a great place to go for a snack, the prices weren't cheap but you didn't feel ripped off, the staff have changed which isn't surprising but not one smile ???........ at 1PM on a Sunday you would of struggled to of found a table in the past, now you struggle to see people, I'm guessing the catering has been put to an outside Company who just want profit?, well good luck as you've just lost three more customers thank god the general shopping experience is still good !!

Disappointing selection of cakes available, some of the old classics had been removed and the new options seemed a little cheap. Staff not particularly motivated, nor friendly but seemed to be working hard to keep the place tidy, seemed understaffed. Nice luxury feel to the cafe in general.

Despite a fabulous choice of cakes that were on offer we as usual opted for the delicious cheese scones. They are so tasty and are the best we have ever tried. The coffee however is very week. Lattes are overly milky and cappuccino was tasteless. The restaurant was clean and tidy and staff were helpful.

To begin with this place looked closed, empty serveries with lights off short after lunchtimeThe staff were mostly disinterested to be charitable and very untidy, hair not tied and covered, etc, just terrible.The food was poor, poorly presented, expensive This is supposed to be an up-market store in a up- market suburb , forget it. I will not be visiting again ever. This place needs to seriously raise its game but I am sure they won't.

We used to stop off for lunch at A Place to Eat whilst shopping in John Lewis. Sadly they stopped serving omelettes and crepes and now there's only a choice of soup, one hot meal or a few pre-made sandwiches for lunch or a hot drink and cake. My scone today was undercooked when I cut in to it. It's expensive for what you get and no longer part of our shopping trip. We'll visit elsewhere in the future.

Hiya I bought the TV from the Solihull branch when I took it home it was broken they told me everything is fine when I come back next day I told him the TV is broken they said this is my fault not them the manager was Miss behave his name was Adam then I tried to phone the head office I speak to the woman call Lisa she listens to the manager she didn't listen to me and Adam told me that he work in John Lewis not to John TV shop rubbish service from the head office to the Solihull branch and they can sort the problem out for the customer they should open the John Lewis for themselves the available is everybody before you buy anything do check it they don't go for the big name because they are lying they give you something which is not right rubbish service rubbish customer service rubbish from the head office they all working for each other rubbish rubbish rubbish there is no zero option otherwise I would give 00000

The food is excellent but sometimes there is a queue to both collect the food and to pay. The staff are helpul but I would prefer old fashioned table service

My husband & I frequently have Coffee & Cake in John Lewis Touchwood Solihull which we always enjoy having walking difficulties the staff always offer to carry it to our table and are so polite & friendly,they also have a Scheme which you can apply for a My John Lewis Card which you can use when you make purchases within the store and every so often you receive vouchers to get a free hot drink and a cake.through the year you get invites to events taking place in the Store this is why we give it 5 Stars.Patricia & Patrick Butler Senior Citizens.

As usual a large department store with something for all. However we visited their in store Place to Eat for lunch. A very good selection of main courses, light refreshments and snacks at reasonable prices. Pleasant seating areas although a little busy but it was lunchtime. Service was a bit haphazard and the counter staff not all that helpful in pointing out the system. We were very satisfied with our food standard

A quick lunch whilst indulging in a little retail therapy. Food very good, restaurant clean, staff very helpful. Good selection on menu. Definitely worth a visit.

We looked forward to a re-visit to the Solihull John Lewis Place to Eat, but came away hungry and disappointed. On our previous visits staff had been keen to tell us how the cafe had responded to requests for GF foods, to show us the very nice GF cakes, and tell us how there would always be GF hot meals available. Today we found that neither soup was GF, and that we were the second couple who had enquired and been disappointed that day. We could buy GF rolls, but not a lot of point in that without the soup to go with them. There was one GF egg sandwich left, not helpful for two and rather lacking in choice. There was no apparent GF hot lunch available, and certainly the menu only suggested the egg mayonnaise roll. There were no longer any nice GF cakes, just two Honeybun bought in offerings (no offense to Honeybun as their products are excellent, but come in many more than two varieties). We nearly gave up waiting for the coffee and cake, the two girls serving could not make an impression on the queue, though they were very aware of this, very pleasant and very apologetic to each customer (non of us was complaining though, short staffing, and probably the need for a second drinks machine, was not their fault). When we did get the coffee, neither of us could drink it, it was very bitter and even two milk servings didn't make it palatable. Sorry John Lewis, there was a time when we ate here regularly, but you've just lost two customers.

I have been to my fair share of John Lewis restaurants and they are all pretty similar, same food, cakes and coffee, the implementation of the design varies and the quality of service and staff attention does too of course.The Touchwood version on a Saturday in February was pretty decent on the whole, staff were smiley and once I cleared myself a table overlooking the mall I was quite happy. We had cakes and coffees, the queue moved along quite speedily, cakes were nice but not cheap, most people seemed to be getting a free one with a voucher.One thing that most John Lewis eateries have a problem with is the cleanliness of the rather rough looking grey plastic trays and it took me a while to pull out a pristine one at Touchwood, a common problem! They are always damp too!On the whole though we had an enjoyable half an hour or so.

My wife and I visited JL again today Wednesday 23rd for a free coffee and cake( for one) and once again it appears that it has lacked its sparkle. Some of the chairs are now looking tired and I do not like being bumped twice in the back of my chair by cleaning staff ( and no apology).If we had not got the complimentary coffee/cake we would have gone elsewhere even though we were purchasing a TV at the same time

My wife and a friend have used restaurant at John Lewis many times and, although pretty expensive, the quality made it acceptable. On last visit I chose a Coronation Chicken baguette priced at £5.95. It only took one bite of the bread to know something was amiss. It was either stale or had not been baked properly, very heavy and doughy. I took it back to counter and exchanged for a ham & cheese, bagel type roll. This was just as inedible. By this time our friend had also tried her Coronation Chicken baguette and came to same conclusion. The money was refunded but that didn't help our lunch. I later contacted customer services and eventually a catering manager telephoned me to find out details. He lost interest once he knew our money had been refunded and suggested the bread was "organic" and some solidness was to be expected.Our next Touchwood lunch will be taken elsewhere.

While we were shopping we stopped off for a break and a coffee.Unfortunately the coffee was cold when i returned it i was told it was because the cups hadn't been warmed up properly!!!!On receiving another two cups to be honest they were not much warmer.Won't be returning there again.

My cousin recommended the John Lewis special version of Christmas Cake which is a chocolate based sponge containing fruit and then covered in gorgeous fruits and a drizzle of icing. Absolutely delicious. Please continue to produce this into the New Year to get us through the January wintry days. Great staff service as usual. Thank you.

You would expect a certain standard from John Lewis but when we visited the store to do some Christmas shopping and stopped for lunch we were surprised at the low standard. We both ordered the soup which had come straight out of the warmer and a lid was put onto the soup bowl. We sat at our table and expected to taste a hot tasty soup. What we had was cold and lumpy. I took both soups back and the young girl agreed the soup was cold. She checked the souped warmer with a probe to test its temperature and she told me it was several degrees below what it should be. Her solution was to get new soup bowls warm them with hot water from the tea/coffee machine and then put more soup in the bowl. She said "that should do it". I was appalled and asked to have our money back instead. Not a great experience at all. Maybe ok for a drink and a piece of cake but I certainly wouldn't go there again for a hot food. Poor show John Lewis, customers expect better, especially if you charge a premium price for your restaurant offerings.