Jin Ocean in Rhondda Cynon Taf

Ordered and paid for a delivery by card I was then told they did not deliver to Upper boat and that they would refund me. My problem with this was that the refund would take a few days to go back into my account I explained to the young lady on the phone that I couldn't order another takeaway from somewhere else as I didn't have enough money in my account to cover it and could they please on this occasion go the extra mile and make an exception and deliver it to me. The manager refused so my kids and I are skint and very hungry diabolical customer service and empathy

This take away charges what they want. £6.10 for a bag of chips despite the menu on display in the shop stating £3.60. The meals were also more than the menu stated. I ordered the tray meal which had about 5 chips in it and also a sweet and sour bean curd Cantonese style. The bean curd had no coating and had clearly been deep fried to within a cm of it's life. It was like cardboard and the sweet and sour sauce was watered down. Wil not order from their again

I ordered here because it was the closest that uses an app so I don't need to call and speak to anyone, which I hate. When I first started ordering their food was actually quite nice but something has happened over the past couple months where it's just not as good but because of the convenience of it I've continued to order from them regularly until now. However, last time I ordered my order had a missing item so I felt I had to call having spend what I allowed myself to out of my usually weekly budget and clearly didn't get my money's worth. They were rude and dismissive on the phone. Young Girl with a stinking 'wish I was anywhere by here' attitude insists that everything was packed into the bag so I have received everything. Obviously just her saying that doesn't make the missing item just appear, so I again state that I've received everything except for this one item. There was a back and forth as though she was trying to argue that the order that I had in front of me was including an item that I did not have in front of me. Clearly not believing that I was telling the truth which made me feel very uncomfortable, especially because I don't like to call in the first place so having called them to mention that the item was missing in the first place was a lot for me. After a few minutes of effectively being bullied, eventually they said will refund you for that item and I said OK then we ended the call. I've had nothing since so clearly that was just to get me off the phone and probably still convinced I got full order and had nothing better to do than to call and pretend 1 item was missing while the rest of my food went cold and ensure such a painful phone call with Miss I-couldn't-care-less as well as wasted that few extra pound that I got nothing for. Paying what I usually pay with delivery and service fees is usually only worth it if I get the full meal for 2 I ordered, otherwise I feel like the excitement of payday went to my head and I've wasted money because now I'm in a bad mood eating warm mediocre food. Anyway, that was the final straw for me and was going to switch to a different type of takeaway. Thankfully, a new Chinese takeaway even closer to me has recently appeared so I can just switch to them. Hopefully it's not them just under another name, as there are 2 "restaurants" on the apps that I've realised recently have the same address so just them down twice and charge a little more on one of them which is ridiculous and feels like some kind of mild fraud to me, or at least, I feel a bit cheated. I went from thinking they are OK and my easiest option so not bothering looking elsewhere to strongly disliking them and won't be giving them anymore of my money after how they made me feel on that phone call. Yes, that may seem extreme to some but I've ordered from them regularly with no issues on my or their end, then for them to accuse me of lying and demean me like that, I feel it's justified. I will not be recommending to any friends or locals, if asked about it, I'd be warning against and recommend the new place I've found instead! I hope to never have to deal with them or any other name they trade under again.

Where do I even start? What a calamity of a so called Chinese food paler. I was promised Chinese style BBQ chicken. What is “Chinese Style” about plain chicken drowned in watery, bbq textured source? In addition to this, my bag containing cold and soggy chips, was presumably ransacked by the delivery driver. The only redeeming factor of this horrendous ordeal which I was obliged to consume was the popadoms which I would presume would be impossible to ruin, but yet again I wouldn’t put it past these village idiots. As a substitution to this company, I recommend such places as “Wing Wah” and “Fagins”. If this pisshand company is ever mentioned to me again, I will spit on the floor, no matter where I am. Your’s sincerely, Ryan Price

Best Chinese around church village/ Pontypridd! Salt & chilli chips are on point, beef fried rice and noodles is great too, can’t fault them.. wont go to any other Chinese now also prices are valuable for portion sizes too. Curry sauce is good but not as hot apart from that they’re great thanks