Based on 199 opinions finded in 2 websites
Based on 199 opinions finded in 2 websites
Nº 288 in 612 in Rhondda Cynon Taf
Nº 6 of 29 Chinese in Rhondda Cynon Taf
Opinions
Where do I even start? What a calamity of a so called Chinese food paler. I was promised Chinese style BBQ chicken. What is “Chinese Style” about plain chicken drowned in watery, bbq textured source? In addition to this, my bag containing cold and soggy chips, was presumably ransacked by the delivery driver. The only redeeming factor of this horrendous ordeal which I was obliged to consume was the popadoms which I would presume would be impossible to ruin, but yet again I wouldn’t put it past these village idiots. As a substitution to this company, I recommend such places as “Wing Wah” and “Fagins”. If this pisshand company is ever mentioned to me again, I will spit on the floor, no matter where I am. Your’s sincerely, Ryan Price
Ryan P . 2024-10-26
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Just had a delivery, cut into my pancake roll & the smell turned me sick. Obviously something has been used in there that has gone off. We couldn’t eat any of our food after that, which came to £32. Tried phoning them, but they refused to answer. Several times. Will not be returning here yuk.
Kelly Timofte . 2024-07-15
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Have had takeaway food which was excellent but I ordered a takeaway consisting of chicken balls and a special chow mien. The chicken balls where terrible been reheated in the fryer rock hard and burnt chicken inside the chow mien disappointing same the meat? reheated and dry . Wasted and put in the bin.
Janette Howells . 2024-05-20
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Northern soul and rnb days/ evenings Every last Sunday of the month Fantastic atmosphere and music
mark jones . 2024-02-26
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Very disappointed- never again. Had been recommended to us for the Malaysian curry which was just a typical Chinese curry, nothing particularly Malaysian about it. Chips were horrible frozen oven chips. Curry was thick and gloopy. Singapore chow mien was heavily coated in a curry powder. Chicken balls, tasteless and bland. We paid £37 for awful food. Substandard, poor ‘Chinese’ fare. Be warned, don’t waste your money. Avoid at all costs.
Fay W . 2023-12-31
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Special curry is tiny. Everything else large apart from curry
welsh warrior . 2023-11-26
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Had a delivery on Monday 29 October the food came it was cold found a hair in it phoned the place up but did not seam to bothered absolutely disgusting
Mary . 2023-10-30
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I can’t put into words the emotions I feel for this pub, the people who are associated with the Royal Oak have saved my life if wouldn’t be on this earth without them Thankyou for everything you’ve done for me and continue to do god bless
Robbie Colcomb . 2023-08-03
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Great place to be, very friendly, nice pub.
Phillip Hayman . 2022-12-11
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New management of pub and busier than ever.
barrie allen . 2022-09-25
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Delivery can be bit slow sometimes but this time it was quick. The food is delicious & hot. Happy to recommend. Prices are increased but no more than average now everywhere.
huw j . 2022-09-18
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Food was lovely definitely recommend.
Natalie Davies . 2022-07-12
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Thanks again for a really good delivery, delicious tender ribs, good duck & pancakes. As everywhere becoming expensive & with smaller portions sadly.
huw j . 2022-06-14
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The place looked clean but a bit untidy. The chips were hard, but the curry sauce was nice. Would not go there again. Sorry guys.
Julie Brown . 2022-06-11
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I always have to ask for the duck to be shredded but elsewhere it's always shredded? This time i said shredded but it arrived unshredded yet again, for the umpteenth time.
huw j . 2022-03-17
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Never fails to disappoint. Lovely meal this evening. Such friendly staff too. Highly recommend.
Valley Girl . 2022-01-13
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2 hours and still waiting that's not good service at all, it ll be quicker to have cooked the food ourselves
Amelia Caddick . 2021-12-31
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Food is always good but portions seem to get smaller and smaller . They never offer complimentary prawn crackers . Ordered side of veggie spring rolls , had a total of 3 😂
zz zzzz . 2021-08-07
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Fabulous place the staff are awesome decent prices, the locals are warm and welcoming best place in town
rob . 2021-08-01
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Just had our meal delivered absolutely stunning food we had the meal for 2
Martyn Mazur . 2021-06-11
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Delicious food good service excellent delivery that the reason i give five stars👏👏👏
Anne Matthews . 2020-11-21
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We have a large family and have enjoyed the fantastic food, service and value for money for the last 20 years, since the restaurant was in the lounge of the pub. We will continue to call every Friday for our takeaway and support the restaurant and it's staff through these unprecedented times. We cannot wait for the restaurant to re-open.
Diana . 2020-11-20
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Hadn't had anything from here for probably 10 Years. Use most local Chinese in Pontypridd on a very regular basis. However, will only be using here from now on. Every dish when delivered was boiling hot, and absolutely stunning. 5 Star. Amazing. Stunning.
F8785NEcraigj . 2020-11-04
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The food was amazing. Had a takeaway and the wait was reasonable. The staff were friendly. The food was really tasty and really enjoyed.
williamskdn . 2020-09-27
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Still one of the best but portions seem to be getting smaller though not cheaper. Lovely tasty meal again last evening.
huw j . 2020-08-21
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Picked up our chinese was n happy wont have another chinese from here the sweet and sour chicken balls was reheated and saturated in fat and burnt beef chop suey hardly any beef not much else fried rice was nice and prawn crackers were nice
R7596QHlindac . 2020-07-05
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Food tastes great and fresh , during difficult times of lockdwn , efficient service with delivery and always a price u cannot beat . Highly recommended by myself and my three teenagers .
Jayne Davies . 2020-06-10
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Amazing food, really helpful staff. Highly recommended.
Claire H . 2020-06-01
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Absolutely beautiful Chinese. Quick service. nicest Chinese takeaway around.
charlene lewis . 2020-05-08
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Excellent food quality hot and delicious with lovely staff.5 stars
Louise Richards Richards . 2020-04-17
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Never had any problems with this Chinese lovely food lovely staff and always tastes good
michael philpott . 2020-04-05
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Firstly 2.5hrs to deliver then meal was not warm enough because their car had broken down the driver said. Driver was polite & offered replacement but we didn't want to wait again. Curry had no sauce & it was that awful cubed, re-constituted chicken. So over £16 for 2 mains mostly of rice. Thye were chicken curry/rice in a tray, special fried rice with a tub of sweet/sour sauce & prawn crackers. Very poor overall this time sadly.
huw j . 2020-03-01
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Normally really nice had food tonight cold greasy and flavourless was not happy at all and I only live 5mins away from them
Ann Horton . 2020-02-21
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This is a great chinese. The food was great and very tasty. Service was good and very fast. Staff were friendly.
williamskdn . 2020-02-16
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This is a great chinese. The food was great and very tasty. Service was good and very fast. Staff were friendly. Great prices.
Nathan Williams . 2020-02-16
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Firstly an hour & a half is really too long to wait even on a Saturday. Then it wasn't packed properly. The spare ribs in sauce were, for some reason, packed sideways down & all the sauce had spilled into the bag. Chips were undercooked so were a little hard, very pale & tasteless. As has become the norm portions are much smaller than they used to be. Shame as this place is usually very good.
huw j . 2019-12-08
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We Have always enjoyed the food here but the last four occasions we have pre ordered our food to take away. Told a time to pick up our food and then waiting on average an extra half hour to an hour. Completely pointless ordering food in advance. The last time we have ordered we even had dishes missing. After coming here for a long time we will be taking our custom else where.
Gemma D . 2019-11-08
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Great food, lovely people. I would recommend
Annys “Chels” Jones . 2019-11-02
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Lovely local pub, with warm wrlcome from Landlady
Allison Minto . 2019-10-16
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Definitely the best Chinese takeaway in the area! We’ve tried plenty and none compared. The satay beef is the best. And the staff are lovely.
RandomKatie . 2019-10-11
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Delicious food, tastiest Chinese we believe in the Pontypridd area albeit smaller portion sizes. Recommend the BBQ ribs. We ordered honey ribs on the last occasion &, although nice, the sauce was too thin. Worth the wait which, on a Saturday, can be up to an hour.
Foxy2810 . 2019-10-09
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Superb food, always a pleasure, definitely repeat custom from us.
Vinnys Taxi . 2019-08-29
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Absolutely outstanding as always it's the best Chinese in Wales
Lynnette Harris . 2019-08-15
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Food is great but sadly i can't say the same about the customer service they took a long time to take my order and the server was rude.
Pink Lemonade . 2019-08-10
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My curry was increadably salty, should av sent it back. Was the first bad meal I have had there in over 10 yesrs
deb belcher . 2019-07-18
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Fantastic meals again tonight, lovely staff. Excellent service.
Anne Hawkins . 2019-07-12
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Put a order in waited 2 hours still no delivery fobbed off with excuses was told out of delivery then told needs to be re cooked in the end had to order from somewhere else customer service was shocking never phoned back to update us
Michael W . 2019-07-05
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Always go here for my annual birthday meal in may and every time it’s spot on the food is of amazing quality and potions sizes are brilliant and the flavouring of every dish is spot on and I can’t wait to be visiting again soon
RRS1196 . 2019-06-24
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We had a lovely takeaway from there
beverley griffiths . 2019-06-12
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Had a take away delivery this week, it was very enjoyable but portions do seem to be in smaller containers these days though prices are rising albeit slowly over the past year or so. 2 mains, 1 side, 1 chips over £20 with delivery.
huw j . 2019-04-02
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probably one of the best take away Chinese I've had. awesome crispy beef. they get very busy though so order early.
Gemma Frowen . 2019-03-30
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I really like eating in there. But to make sure there is space for you give them a call to book a table as they are quite popular. :)
Sara Wojtyła . 2019-03-15
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Stunning piping hot food, full of flavour. Very friendly staff, They were very busy but still managed to serve us to a very high standard. Easily the best Chinese in Pontypridd! Highly recommended! Only negative I can possibly say is the restaurant was a little chilly.
Gareth Risby . 2019-02-02
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Very very disappointed in the service won't be eating here again good customer I been won be eating from here again
Daniel Shotton . 2018-12-29
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Great Chinese with real good food , excellent service with friendly staff ....The best Chinese restaurant in Pontypridd without a doubt 👍🏻
Phillip Bowen . 2018-11-29
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Always good food and friendly service
Andy Fosterjohn (Careers Works) . 2018-09-29
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Best bbq sauce around. And omelette is amazing
Whitts collection . 2018-09-24
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The food is fab and u get good portions
JULIEANN DAY . 2018-09-19
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The food is delicious 😋 best Chinese around👍
Rhys Frayne . 2018-09-16
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VERY REASONABLE & THE FOOD IS QITE GOOD
Andrew Lamerton . 2018-08-08
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i have been going here for years. order take away or sit in and food is always lovely and always hot. never had issues
chelseymbaker . 2018-08-07
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Fabulous best Chinese in Wales truly a great little secret.
Mikey Mochan . 2018-07-21
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We had a fantastic meal here it was excellent. I would gave it 10 / 10 . We have always had a lovely meal there .fab .xx
jennifer evans . 2018-06-23
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Terrible the food was cold and I was ill after eating here I'll never return here.
Jason Rees . 2018-05-16
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Amazing food. And great.service fast and efficient and friendly
Tom . 2018-04-02
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8 of us went there for a meal. Great service. Fantastic food. Would 💯% recommend!
Kevin Garland . 2018-03-16
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Very polite and the lady who served us had good eye contact
Dai Kerr . 2018-02-01
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Absolutely shocking food.. The dog didn't even get to try the spare ribs as they went straight into the bin..
Alick1516 . 2018-01-27
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Always enjoy the food. Always nice.
chelsey baker . 2017-12-31
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Telephone order,5 minute wait when I arrived.ggreat food ,piping hot.would recommend
Richard Wort . 2017-12-26
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The shreddeed duck, well, wasn't as a starter & there was insufficient cucumber or hoisin sauce for 6 pancakes.
huw j . 2017-10-08
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Great Chinese restaurant and takeaway, best in pontypridd. Always a great service. They are always busy, so this says it all.
Ashley . 2017-09-10
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Excellent food ,friendly staff, good service,comfortable.would recommend.
Susan James . 2017-07-14
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Beat Chinese I've ever had love this place
Sparky Stephens . 2017-06-06
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La familia visita, así que decidimos ir lejos de aquí. La comida resultó algo de comida que faltaban, y la calidad era horrible.
tigger279 . 2017-05-28
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The food was bland the chicken was just grissle, the chow me in was greasy and the special fried rice gave my husband food poisoning all for £32 not worth it at all!
Sar 257 . 2017-05-15
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Food is fab all the time love the staff.
Anne Hawkins . 2016-12-06
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Delicious sweet and sour chicken and special fried rice.
oludotun ogunjirin . 2016-11-16
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Chilli chips, sweet & sour chicken, crispy beef, special fried rice - absolutely fab !
Katie Morris . 2016-08-19
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Had a takeaway and lovely as always! Love the salt and chilli chips and the BBQ sauce (brown- not the red rubbish) is AMAZING! Over the last few years have also ate in here but have not done this recently.
Leannegy3 . 2016-07-27
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Very friendly staff who were more than happy to cater for slight dish changes to accommodate allergies. Lemon chicken was lovely and served with the sauce separate :-) pork chow mien was also very tasty. Good portions for 2 to share.
The_White_Hart_Pub . 2016-07-20
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He ido a royal oak para comidas familiares y no hemos tenido un solo problema con ellos.
Rachel S . 2016-04-15
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Literally just had to throw it all in the bin. Cold hard rice. The strangest salt and chilli chicken I've ever encountered. The chicken looked like rubber. Do not order from here.
MissT50 . 2016-01-04
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This is a great venue for Chinese to take away and eat in. The staff are really friendly. The prices are very reasonable. The food is great. Would recommend for anybody in the area.
williamskdn . 2015-11-14
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La comida es buena y hemos estado muchas veces a lo largo de los años. Todo esta noche comenzó bien con una cálida bienvenida, un buen servicio de bebidas y aperitivos buenos pero pronto se vieron frustrados durante la entrega del plato principal, que en última instancia nos estropeó la comida. Parecía que vienen en 4 lotes y a mitad de camino a través de esta servían una mesa de 8!! lo que resultó en un retraso de 2 platos principales. Sirven una mesa en un momento por favor cuando brindar platos principales. No hay punto sirve un curry y 10 minutos más tarde el arroz.
Glamlad . 2015-11-14
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Went for a mid week meal, so nothing special but the staff were very attentive and the food was delicious, we didn't have to wait too long for it to come out either.
shirleyanne831 . 2015-10-21
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Myself and my partner have visited the royal oak on several occasions. Food is always great,staff extremely friendly.Will definitely be visiting again.
sully666 . 2015-09-02
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My wife and I along with two friends called in one evening. Very impressed with the menu choice and the reasonable prices. Staff were very friendly, polite and efficient. Our meal was absolutely delicious and the portion size was generous. Will definitely be returning and can thoroughly recommend this restaurant.
Jim H . 2015-08-20
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We order a takeaway from the Royal Oak almost every week and have eaten in a few times. They have a large menu and between us we've eaten a wide selection from it! Nothing ever disappoints, everything is so tasty! The set meals are delicious and great value for money. I can't recommend them highly enough!
Jobean69 . 2015-08-16
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I really don't knew how this is number 1 on trip adviser. Food was average but it was cheap. The place needs a complete face lift. It looks like a dirty old pub inside and would only recommend a take away. They didn't even have a card machine to pay shocking!!!!I. I don't like giving places bad reviews but I done this because I've been to most places around and everywhere else was far nicer.
gtgevans7 . 2015-08-14
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Have used the royal oak for take away Chinese for many years as I lived a few doors down, but having recently moved a couple of miles away, I continue to drive to this take away for collection as it's the best in Ponty. Haven't bothered to try local ones to my new home as don't think I'll find better! Never had a bad meal here. Food always very tasty and boiling hot. Highly recommend the chicken in satay sauce.. Delicious! Also does the best curry sauce! Yum
203W . 2015-08-04
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Visited here on a Saturday night. Staff very polite and efficient. Food was served very quickly hot delicious and big portion sizes, Resnoable price. They even put our leftovers in to takeaway cartons for us The desserts are a bit of a let down mainly ice cream that's if you can manage one. Will definetly be returning
JessyWalesuk . 2015-07-18
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We have had takeaways from Royal Oak for more years than I care to remember & we've never had a bad one! We've tried others but always to back. (And they deliver) We've also sat in & never been disappointed
Val B . 2015-06-30
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Good value, take card, excellent value.Meat in chicken curry was not dry at all, big chunks! Will be returning!!!Beef chow mein was big portion.We didn't try anything exotic but will do next time! Only negative is the deserts that we saw coming out of the freezer looked a bit dull!
redhotbarbie . 2015-05-24
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I have eaten here so many times (I have the belly to prove it) and I have never had a bad meal. Everything they do is excellent.
Rhys T . 2015-05-05
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Excellent small chinese restaurant very close to Pontypridd. On arriving th staff were very friendly and helpful without being pushy. We asked for a set meal but wanted with additions of th main menu. They were very helpful and offered some excellent advice an suggestions.The location I next to a pub in a residential area .It would be easy to drive past without noticing .limited parking is available next to th restaurant by plenty at th road side. Inside th restaurant I small but not cramped an ha a friendly atmosphere the food tasted very fresh and on a pa with many much more expensive venues. We will definitely return.
31JohnBJ . 2015-04-26
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I have eaten here a few times but usually have takeaways, the food is always good and delivery is prompt. Would recommend.
hopkinstownboy . 2015-04-16
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Really tasty food from a small local restaurant/pub near me which I've ordered from a few times now. Generous portions and the crispy chilli beef is heaven. My only point would be that an online menu or Facebook page with a menu would be good for those not in the know about this lovely place. Genuinely the best Chinese takeaway in Pontypridd
T83J . 2015-04-08
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Love this chinese, food is great and staff are all so friendly with great service. I have never had a bad experience in there.
salms . 2015-03-17
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Fabulous freshly prepared food. Excellent prices and friendly accommodating staff.Best place to eat for miles around
marycush . 2015-03-17
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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181 Opinions
I ordered here because it was the closest that uses an app so I don't need to call and speak to anyone, which I hate. When I first started ordering their food was actually quite nice but something has happened over the past couple months where it's just not as good but because of the convenience of it I've continued to order from them regularly until now. However, last time I ordered my order had a missing item so I felt I had to call having spend what I allowed myself to out of my usually weekly budget and clearly didn't get my money's worth. They were rude and dismissive on the phone. Young Girl with a stinking 'wish I was anywhere by here' attitude insists that everything was packed into the bag so I have received everything. Obviously just her saying that doesn't make the missing item just appear, so I again state that I've received everything except for this one item. There was a back and forth as though she was trying to argue that the order that I had in front of me was including an item that I did not have in front of me. Clearly not believing that I was telling the truth which made me feel very uncomfortable, especially because I don't like to call in the first place so having called them to mention that the item was missing in the first place was a lot for me. After a few minutes of effectively being bullied, eventually they said will refund you for that item and I said OK then we ended the call. I've had nothing since so clearly that was just to get me off the phone and probably still convinced I got full order and had nothing better to do than to call and pretend 1 item was missing while the rest of my food went cold and ensure such a painful phone call with Miss I-couldn't-care-less as well as wasted that few extra pound that I got nothing for. Paying what I usually pay with delivery and service fees is usually only worth it if I get the full meal for 2 I ordered, otherwise I feel like the excitement of payday went to my head and I've wasted money because now I'm in a bad mood eating warm mediocre food. Anyway, that was the final straw for me and was going to switch to a different type of takeaway. Thankfully, a new Chinese takeaway even closer to me has recently appeared so I can just switch to them. Hopefully it's not them just under another name, as there are 2 "restaurants" on the apps that I've realised recently have the same address so just them down twice and charge a little more on one of them which is ridiculous and feels like some kind of mild fraud to me, or at least, I feel a bit cheated. I went from thinking they are OK and my easiest option so not bothering looking elsewhere to strongly disliking them and won't be giving them anymore of my money after how they made me feel on that phone call. Yes, that may seem extreme to some but I've ordered from them regularly with no issues on my or their end, then for them to accuse me of lying and demean me like that, I feel it's justified. I will not be recommending to any friends or locals, if asked about it, I'd be warning against and recommend the new place I've found instead! I hope to never have to deal with them or any other name they trade under again.
207 Opinions
Ordered and paid for a delivery by card I was then told they did not deliver to Upper boat and that they would refund me. My problem with this was that the refund would take a few days to go back into my account I explained to the young lady on the phone that I couldn't order another takeaway from somewhere else as I didn't have enough money in my account to cover it and could they please on this occasion go the extra mile and make an exception and deliver it to me. The manager refused so my kids and I are skint and very hungry diabolical customer service and empathy
90 Opinions
Always used this Chinese takeaway as its one of the first we had in the Valleys and still the best to us. We are finding that it's getting very salty, so we will start asking for less salt.
241 Opinions
This take away charges what they want. £6.10 for a bag of chips despite the menu on display in the shop stating £3.60. The meals were also more than the menu stated. I ordered the tray meal which had about 5 chips in it and also a sweet and sour bean curd Cantonese style. The bean curd had no coating and had clearly been deep fried to within a cm of it's life. It was like cardboard and the sweet and sour sauce was watered down. Wil not order from their again
135 Opinions
Absolutely banging Chinese from Dragon House Not from the area and here for a run earlier today but this was definitely one of the best Chinese Takeaways I've eaten at Lovely lady serving too - Good chat about home Thank you!