Jia in Kensington and Chelsea

This is our local Chinese , food is excellent and reasonably priced for the area . We often have a Singapore Laksa which is sufficient for two people .

Delicious Dim Sum, egg custard flaky tart is so yummy. Good food, good price and friendly staffs, couldn't ask for more. So far Jia is one of the best Asian cuisine restaurant located in the heart of London. I will definitely go back for more and recommend this restaurant to my friends and family.

I went with my friend and my daughter.Staff were very rude.Dont understand that is owner aware of this as I have seen they were rude to other customers as well.I would suggest that owners needs to train the staff on hospitality.If not ask them to visit any next door restaurants.i have seen your customers moving to Khan's restaurant which is next door because of the arrogant staff.You are on a good location and your food is good too, just you need to have a polite staff.

Amazing service and gave me a free drink

Rude staff! Terrible, no please thank you or any kind of greeting. Chucks food on the table and walks off, forgot parts of our order. Horrendous would never go here ever again do not recommend!

When there on my second visit this time with 8 friends the food still amazing as always the staff who's served us very nice and friendly Leong . Very convenient to get there by underground we ordered chicken curry steam fish duck roast vegetables and I really enjoyed the mango dessert will be

I order only 2 dished , both of them tasty .location is prime and price is reasonable. Not really need to explain more , the taste is standard of another Chinese restaurant

The food was beyond amazing and one of the members of the staff was really nice (the boy)

Jenny was amazing Made our meal and night so special Delighted with food , and we had a great night. They made us feel welcome , special , appreciated and like we were the only People in restaurant.

Food was delicious and will definitely visit back again for the service what Jenny 🎖️gave.

The restaurant operates a very low dishonest business partice, to make small money they charge the customer the things they didn't order. We ordered 3 dishes, the waitress dumped the spring roll on the table, when asked her is comes with the dish, she said yes, but in the end she put in the bill and shameless added service charge, a bunch of cheaters, for making 5 pounds make their business standard so low, they don't deserve to running restaurant in London and nowhere else, there's no basic moral vaule, some people just vaule money so much they make theriself worthless for being a human, no shame to cheat,no shame to add service charge on forcing customers to pay the the things they didn't order.

I didn't order the spring roll, the waitress just dumped to my table and I asked her is it part of the main dish I ordered, she said yes, but when I got the bill, it was charged 4.90 and when I asked her she said nothing free, and no shame to add the service charge. Very dishonest partice, to make small money forcefully cheat customers, she knew we are tourist probely not came back, because I observed other customers who looked local, didn't have this treatment. I just feel disgusted with this type of business, so low. If I want to order a spring roll, I would, why forcing people to pay something I didn't order. I am going to complain to trading standard, so people should be aware.

Food was delicious and reasonably priced. Service was quick. Its a small, fast food style place, not fine dining and I loved it.

We basically a family with 2 kids visiting UK for travelling, looked for warm dishes like wanton soups.We ordered 2 wanton egg noodle soups, 1 prawn fry rice, and 1 tantan noodles ( which is spicy). We found that wanton soup and fry rice met our expectation in terms of price compared to quality and quantity and ( we went for the same dishes at Four Seasons, Gold Mine restaurant.) The only downside are the manners of staffs especially shorted-hair lady. She answered rude when we asked about details of each dish.and because we are all get sick, so we asked for separate forks, bowls, spoon to share among us, the staffs were frustrated and expressed rudely.

Bad service the staff just only left the customer on the table not even cared to come take the order or the bill

Loved the food here. Great service, quick and polite. I would recommend the Mongolian Steak. It has a little kick to it but so delicious.

Food is ok not wow, dim sum was fine (I would come and eat again£ and reasonably priced however this place is not kid friendly - the staff shout at you if your kid makes noise or baby cries so better not to come here with kids.

Very small place but very clean, healthy Chinese food. Waiting is must during very pick time. Food preparation within 10 to 15 mins.

Perfect service, good food and reasonable prices

The most terrible restaurant that I never ever had before! No service but service fee included, I mean all waitress treat customers in a rude and arrogant way especially for people who speaks mandarin as I noticed. I wanna say: Bixch the thing is I can speak both English and Chinese fluently, but your Chinese sucks. What r u proud of?? Ridiculous and Funny:) Pls don’t go! They’re gonna ruin ur day!

This is an amazing restaurant and great for Dim Sum. We had an amazing waiter called Leon who was very helpful. Would recommend to anyone looking for a great Chinese restaurant in South Kensington and will definitely be coming back. Really good value for great quality food.

Food were amazing and lots of choice for vegetarian options. Service were fantastic. Definitely come again and recommended to my friends. 👍👍👍😃😃😃🙏🏼🙏🏼🙏🏼

I ordered the Black Bean Beef Ho Fun and Quarter Pekking Duck - I would say one of the best in Kensington area. I found the value of money a lot cheaper in this place than I go to Chinatown. The service was top notch especially as an individual customer they provided an excellent service. I would definitely come back again in the area.

Great value for the style of food. If your in south Kensington, would highly recommend going

I ate hofun and dimsum today in this restaurant, and they are so delicious. Staffs are very friendly, and foods are very very nice. This restaurant is one of the best restaurant which I ever visited. Highly recommend this restaurant.

All of the menu from this restaurant taste amazing. This Chinese restaurant is one of the best restaurant in South Kensington. I will visit this restaurant often in the future. The foods are amazing even we order the foods as delivery, they always beyond what we expected. I really love this place.

Excellent dim sum at great prices. I haven’t had better in London. The waitresses are charmless but they bring the food efficiently. Update 2024. The dim sum are just as delicious but the staff are new and very pleasant and helpful

Very quick, attentive and pleasant service, fresh, delicious food. We gladly returned to this restaurant when we were in the area again today.

I absolutely love the food here, Cantonese style food, tastes really nice, lovely employees who are very attentive. Always get the same, including the shredded beef and duck, and me and my girlfriend love it every time. Don’t understand the bad reviews at all!

This is the best Chinese restaurant in London. I’ve been coming here for four years and it never gets old. The food is delicious, personal fave being egg friend rice and bean sprout noodles. I would come here to eat everyday if I could. This food is honestly out of this world. The restaurant is also hygienic and a nice vibe. And the staff are lovely and always friendly.

Great little Chinese restaurant, food arrived hot and no complaints. Char Siu Bao were very good

Food was 10 times worse than many years ago. No service at all with rude staff.

The staff were rude and there is even minimum order per person. I went for dim sum with my friend and her 2 kids. We have unfinished bubble tea with us, but we didn’t plan to consume any in their restaurant. The first thing the waitress did was bringing a food tray, trying to collect our teas and hide in the kitchen. She said if we want to eat here, we couldn’t carry bubble teas cups with us. Even we explained we were not going to consume any. The way the lady talked with us was so rude. Then we had to hide the cups in our bags. After we sat down, I waved to the waitress to order. She saw me, but She started cleaning another table without replying anything to me at all. At that time, there were only 2 tables having customers, including us. It’s impossible that she didn’t see me. When another waiter came back from outside, we told him we were ready to order. We ordered 6 dishes and we were told one of them was no available. We were not very hungry and the kids are 3 and 7years old. So 5 dishes should be enough for us. Then the waiter told us there were £10 minimum per person, even for kids. This is extremely ridiculous.

bad. The food was served quickly, but the noodles were hard and tasteless.

If I only could make 0 stars. With an empty restaurant and no line for it we were asked to wait for a few more minutes for our friends at outside. I mean, excuse me? Welcome and care matters if you work with customers. Ain’t returning.

Rude service, food below average, I get that you might try it for its price in the first place, but not sure if anyone would ever go back again!!

Do not eat here!! The food is tasteless very poor customer service. I am surprised they are able to occupy such a prime location with the low quality food they service. Duck dish tasted like egg asked them to remove from the bill refused to until I told refused. Very poor customer service. Eat here at your own risk!!

Italian : The prices published on the door of the restaurant do not correspond to the menu presented inside. The food has no flavor and is reheated by the microwave. We hope they read these reviews so we can improve in the future. Espanol : the prices published at the door of the restaurant do not correspond to the menu they give you. the food doesn't have any flavor and it's microwaved. We hope that they will be able to get better in the future.

If you would like to eat some overpriced, low quality and (probably) microwaved food. It's fine. The duck was very fatty and some were leaking blood. The tofu had no defining flavour and the beef was good but expensive. Atmosphere was great. But the service was 10-20 minutes

At first impact the decor and double decker design reminds of a clothing shop. It is small opposite South Kensington station so it is not exactly isolated, short story long, it is rare to find this place empty, because the Food is excellent albeit a tad expensive, and it is near one of the busiest train stations on the planet. We went for lunch a bit after 2 pm and the place was packed and we managed to find a table after waiting 20 mins. Ordered quite a lot of food which came after about 10 minutes and it was delicious and full of flavour. We paid 75 for 3 adults and 2 children which is reasonable. I would recommend the unusual dishes on the large menu. They serve dishes from many regions of China and not only from Cantonese cuisine so try the adventurous dishes and you won’t be disappointed. See you there!

It’s so delicious. One of the worst Chinese food I’ve ever had in London.

Terrible hospitality, terrible food quality. Ordered beef noodles and dimsum. Completely took the piss and gave us beef noodles without beef. It was clearly leftovers. Complete waste of money.

The food is okay but the service is outrageously BAD!!!!! I don’t usually post comments on a restaurant - but this was insane! I waited for it to open for a good 20 minutes. When I saw an employee coming out and flipping the closed to open, I wanted to walk in normally, but the employee yelled in a very impatient tone: "Don't be so hasty!" and tried to I squeezed out of the door. You can definitely use a better attitude to communicate with your customers, especially those who have been standing at the door for 20 minutes waiting for you to open. If you are a masochist, just come and act like someone is begging to eat from your house.

The good was pretty tasty wasn’t really good seasoned but it was okay the personal was horrible they were unfriendly and seemed kinda angry and annoyed

Nobody should visit this restaurant. The taste of the food are just on eatable level which is far away from good. And the service… there is no service at all, and they charge you the service fee even you take away!? Nonsense! And they do not allowed you to sit in for waiting the take away foods even they have half empty tables. They ask us to go outside to suffer from cold and charge us the service fee. How fun is that.

I was happy to come for dinner Only face and no service When you eat, the waiter looks like he’s watching a thief!

If you like Singapore fried noodles, this is the place to go. I cannot really comment on any other food, because I had only the Singapore fried noodles after I tried them once. I come here on my short visits to London at least once. Service is fast and efficient. I like it. At some point, I need to come here twice so as to be able to try some other dish. Until then, it is Singapore fried noodles. They are just the best.

Homemade style dumplings, very delicious and good tastes fresh. Authentic Chinese food very good. So happy to have decent Chinese food in south Kensington so I don’t have to go all the way to soho.

Dishes were basic. Some cooked from frozen and still cold, whereas some others tasted old/off. Could have been unlucky, but not going there again.

Will not recommend this place for the service. Terrible attitude of the staff. Obviously the owners don’t pay them well. We ordered 5 sets of xia long Bao and we had to ask for ginger in our vinegar twice. Awful attitude of the staff is off putting. Föod is reasonable actually quite good. Please pay your staff better so we have better service. Or your reputation will bring your restuarant down. Cleanliness could also be improved. Overall the management of this trafuarabt is extremely poor !

Lovely find. Just off Kensington high Street tube. Dim Sum is their speciality. Highly recommend.

The staff is nonchalant, effortless and stressful. Even though the food was ok i will not come back here! The beef was chewy and my spring rolls arrived when everyone had finished their meals.

It’s really delicious. Who knows?

The food is very tasty and my French beans were fabulous although the waiters were rude and they didn’t look like they wanted to be there!

They charged a 12.5% service fee for their most unpleasant waitress. The food was not bad. Din sum was nice. However, my fried prawn rice was served with really disgusting prawns. I had to dip them in chilli sauce to swallow. But that's not the worst. The service there was incredibly rude and moody. The waitress was not there to explain their menu. When I asked a question about the menu, the waitress showed a clear attitude that she was not there to help people understand their menu. I had to repeat my question several times for her to answer, despite it being a simple question. Plus, when I went to the toilet, there was another waitress who blocked my way so I let her go first. Then she saw me and asked "what are you doing here??" I don't know if this is Hong Kong style that they can be so rude and so manipulative like that. Maybe the name "Jia" which means home, is home to the staff, not customers. They don't even serve water when they made a rule to take away your own drink. This restaurant has alright food, but the atmosphere created by the staff would make you feel stressed to enjoy your food. Not worth going.

Food is ok but hygiene is TERRIBLE. My friend and I had severe diarrhea after eating here. Service wise, it is not that bad as mentioned here.

Really enjoyed my time there with my friends as we celebrated my birthday! It was also very close by to the museum we visited ahead of time. Not only that the staff there were very sweet.

Absolutely dreadful attitude, an unbearably raucous environment. We customers are here for a dinner, not to be incessantly irritated. Thank you so much:)

Ma po tofu had no flavour, not even salt. Dumplings were meh, only prawn dumplings were ok. They mistakenly brought a wrong order, when confronted they were rude and they charged fir everything including the wrong order in the end.

i visit regularly because i live close and singapore noodles okay but every time i say never again! Rude surly staff who literally throw things at you. It's a depressing experience and food not good enough for the torture of an every time bad experience. Empty at 17.30 when usually busy. Perhaps other people thinking food not good enough to keep putting up with dismal atmosphere and service.

Pity they don't allow booked tables

I had a dim sum lunch and it was excellent and beautifully presented and delicious. Service was kind, helpful and when I mentioned I was in a hurry, they rushed my order through.

The food was fine, but there was dust and a big fly in my water glass, the waitress did black face all the time and didn’t even say sorry…

Very good food and quick and easy service

Food was over cooked so we asked to have the service charge removed, mind you service charge is not mandatory in the UK. The manager and staff started a full on argument with us, and shouted at us saying that we shouldn’t have chosen to eat in if we didn’t want to pay service charge. What a joke

For £15.50 a head including drinks this was superb especially given so near to big tourist trap museums. A lot of Asian customers. Best Mapo tofu found so far in uk and is traditional beef. Great if not outstanding dumplings. There was a visible queue but others waiting needed large group tables so worth asking as just two we went straight in. Despite busy told us fine to enjoy finishing our tea. Toilets nice and clean.

Poor service, very rude to guests, average food, definitely won't go back!

Bad service is only excusable when the food is good. The interior design looks like an office conference room.

Their hot and sour soup is actually a soup of cornflower powder - a thick gooey soup. It wasn’t hearty or hot or sour! We also ordered their - soft shell crab - 4/5 - Egg fried rice - 3/5 - Mix vegetables sauce - 2/5 (there was no sauce and there was a weird tasting oil / liquid coating the vegetables) - special fried rice - 4/5 (my friends said jt was good) - lamb curry - 3/5 (small portion and even that my friends could finish) Overall recommendation - I will never go there again. Special

Very average. I came in with a bottle of drink I had drunk (not intentionally bringing one in to drink). Just let me throw it away. The clerk has no manners.

The store clerk is good at bullying Chinese people. When we come in, he will throw away the water we bring with us.

The service was extremely poor and the waiter was rude. One of my friends brought half a cup of the remaining drinks. The first thing he said when he came in was, "We don't allow drinks in this store, so I'll throw them away for you."

This food definitely hit the spot! After walking around all morning we needed to stop for a quick lunch and were craving noodles. The rice noodles with sliced beef and chicken and black bean sauce crispy noodle fit the bill! Good prawn rice rolls as well.

Extremely rude staffs, very poor customer service. Food was fairly average, good location. But staffs- very disappointing experience!

Very very rude staff.No hospitality at all.I went with my family to eat lunch.Food is amazing but the staff is disrespectful towards us and other guests.Please train your staff how to behave with the guest or else you will loose your business.You have a delicious food .Staff behave in such a way that the guest should not come back to your restaurant.Now the situation is very challenging as more and more upcoming restaurants have come next to you which is your competitor restaurants.If they deliver good service guest will definitely go there.please look into this on serious note.

Food is not that good and the service is even worse. Don’t even try your luck to avoid ruining the nice day you may well have from visiting the nice museums in that area!

We are not impressed with the food, which was served very slowly. The staff were very rude, and didn't respond to you at all when talking to them.

Very rude staff and the worst restaurant I’ve ever visited in London!

No service at all. My impression is it doesn't care about their customers at all as it may not need any returning customers given so many tourists in that area. Better avoid it and do not even try your luck!

not sure why the reviews here are so terrible we only ordered a few dim sum items but everything we ordered was great and the servers were efficient

Casual drop in while visiting London. Well received by friendly staff. Loved the food - plenty of choice and very fresh. I'd recommend the Singapore vermicelli and sharing starter platter.

That is unlucky day. 1st time We had a lunch here. And The Waitress service was very rude and dim sum was raw.

Over priced over cooked no flavour

Worst experience ever, staff were so rude. Chinese young boy with glasses I didn't see the name and also a the lady with age around 40-50ish range, we were asking politely seems like they are not happy on what they are doing. The tone of the voice was not really pleasant, ashamed we haven’t tasted the food ,but i highly encourage all of you not to waste your time going here. They will just ruin your day.

The worst service ever, very unwelcoming and placed the bill on your table the second we finished our food.

Ristorante terribile, siamo andate a pranzo in questo ristorante e l'accoglienza é stata davvero orribile, il cibo oltre ad essere crudo era freddo e insapore, ravioli osceni e ogni piatto che abbiamo ordinato era immangiabile. Super costoso per la qualità scadente del cibo. Inoltre sottolineo il pessimo servizio, quando ho chiesto se poteva portare i piatti separatamente la risposta é stata in primis incomprensibile poi é stato un secco no. Posto sporco, poco igienico, cibo terrificante e servizio sgradevole. Dopo qualche ora sono stata male per il cibo che avevo assaggiato che era crudo. Solitamente non lascio recensioni ma in questo caso ho sentito la necessità di fare presente quanto é stata orribile l'esperienza in questo ristorante. Non andateci, sconsigliato se non volete avere un'intossicazione alimentare durante una vacanza.

Please don't waste your time with this place. Food below average and you can taste better quality chinese food for way less. 60 down the toilet. Will never go again.

We really enjoyed the food. Very tasty! Gets busy on saturdays during lunch time.

Convenient for museum goers. Bright with a large window, but because of it, very cold in winter. There's 8 tables on the ground floor. And only one table which has some guests who took off their overcoats. Too cold! I had some dim sum for lunch. Reasonable price for its quality, fast service, clean. Didn't want to stay long because of the temperature. Suitable for quick snack.

Terrible Terrible Terrible service . Can’t be worse indeed. Average quality food compared with those available in Leicester square. Decoration not attractive to me as well. Won’t come back, nor recommend. Won’t bring friends here either.

Visited this place after it looked nice from the outside and was sat right next to the window/front door and it was freezing with a constant draft. The doors being shut didn’t help at all and I had to put my coat on whilst having my food. Was also charged £0.20p for takeaway containers when they are usually free!! Won’t be visiting again.

A cool modern restaurant to chill in with an impressive high quality and authentic Chinese menu.

My family and I came in the restaurant and were ignored as soon as we were sat down. Minutes later another party of the same size came in and were greeted and had their drink and dinner orders taken. We waited 10 more minutes until I decided to get the servers attention and which point they were extremely rude and short with us. We waited another 10 minutes for water and they still didn’t ask us what we wanted to eat so we just left. Wouldn’t recommend this to my worst enemy. Service sucked and staff was insufferable. Couldn’t even make eye contact when we spoke to them. 0/10

Fine for a quick bite to eat, good vegetarian and chicken dumplings. Grumpy service though.

Dim sum is ok for the area where there aren’t many Chinese restaurants. Staff are pretty rude - will put bill in front of you when you haven’t even asked for it.

The food was average but the sevice was horrible. The lady who took my order was rude and unwelcoming. As I was ordering she said “that’s enough for you”, not waiting for me to see if I wanted something else on the menu. As I was eating she kept taking away the dishes and then brought the bill immediately without me asking for it, not even considering if I wanted to order something else. Unfortunately, I noticed that she did not behave this way with Asian customers and given that I am not Asian I suspected maybe non-Asian customers are not welcome at Jia. I will definitely not return to this restaurant again.

Great fried rice and fried rice noodle (kuey tiao) with wok hei. The environment can be improved. Staff can be more friendly

Delicious～～ Very tasty😋😋and affordable

Ordered a takeaway from this restaurant and found a long strand of hair cooked into my crispy prawns. Disgusting. Totally spoiled my appetite.

We came here after a visit to the natural science museum on a sad today in December. The weather was extremely cold, and I was with a young child with a pushchair. They placed us near the door as there’s more room for the pushchair. But the cold winds keeps coming in. The price is quite affordable for dim sum however, the portion is not quite big for the beef noodle. I was speaking Cantonese to the serving ladies. their services is like the ones in Hong Kong, not particularly good. Actually is a bit rude for people that are from the western culture. The Cheong fun (rice roll) is very tasty, especially the honey barbecue pork one. We ordered one first, but it was so tasty that we had to order the second portion. Siu mai is good. The beef fry noodle is not great because it was very oily, and the potion was not generous. There is a 12.5% service charge.