Jesmond Dene House Restaurant in Newcastle upon Tyne

Arrived late because of flight delay from Belfast, on arrival was made very welcome and supplied with sandwiches to the room, room lovely and warm and spacious. Will definitely be back for longer stay.

This has to be one of the best hotels I have stayed. Staff friendly, nothing is too much for them. Being a solo traveler, felt safe. Would highly recommend.

super quick service- great tasting food!

In almost 30 years working in travel I can count on one hand the number of times I have described service in a hotel as perfect but this is definitely one. Afternoon tea served in a relaxing environment where nothing was beyond the staff and they worked exceptionally well together and were an utter credit to the hotel. The food was top notch and even when asking for something not on menu they were more than happy to assist. I'd made the reservation for a special birthday and they'd been very helpful in saying they could hold things and decorate the table too if I wished. On the day staff acknowledged my mum's birthday in a tasteful way without revealing her age and it made her feel so extra special. When we arrived the tables were smaller and this was an excellent environment for those who aren't able to hear as well, and for me as I struggle with loud environments due to neurodiversity, later on there was a large table of mixed ages - something I'd suggest the venue consider if there's a way to accommodate both which retaining that which keeps them special and marks them apart from others offering afternoon tea. Staff were more than happy for us to relocate to the bar though. Based on this I'd definitely book the hotel some time too.

Beautiful old house in a prime location. Interior ambience is spot on. Plenty of parking. 2x EV charging at 11kw 3 phase available next to reception - web based payment works ok but very costly at £1 per kWh! Breakfast options are good but service seemed very slow for cooked options. Rooms stylish, comfortable and clean.

lovely food, always on time. I won't go anywhere else

We recently stayed for three nights on a bed and breakfast basis and chose to dine in the restaurant on the last night. Food and service throughout was very good

My food has not been delivered, where is it

Lovely food, thank you so much.

normal good service ..hot food..chips was a bit naff this week..

Great staff, beautiful rooms, perfect place for a night away!

The cream tea was very good and the surroundings great. Staff were pleasant and discreet. The only improvement I would suggest is that the tea could be be refreshed at some point as it was getting cold as the afternoon wore on. I'm sure they would have done this if asked.

There was no salad with my kebab which I paid for

Got the wrong kebab .. !!!! Normally excellent.. tried to submit a message wouldn’t let me !!!

Food was nice and warm still, delivery driver was friendly and handled the food with care

This was my second visit in 3 months and this time was even better than the last. Really delicious food perfectly cooked. Beautiful duck breast with an amazing sauce. Lovely fish and chips. Sunday roast worth travelling for. The staff are all lovely. They are friendly and helpful, nothing gets missed or forgotten so one can relax and enjoy the food and not have to worry about getting something. They all do their utmost to deal with requests. A couple of minor things - the new menu has some veg sides but there is not enough variety. Just cabbage and cauliflower but both with sauces. No broccoli which was served perfectly cooked on Sunday. The red cabbage has gone.

The delivery driver was polite and handled my food with care

Absolutely something for everyone - wife wanted pie and chips I fancied kebab - no problem at Dene Holm!! All meals are “ proper “ ie they’re not a chip shop trying to sell some cheap kebabs , all meals are either proper fish and chips or proper kebabs 10/10 every single time. We have to pay £3 delivery to greenhithe but it’s so worth it 👍👍👍

Turned up 2 hours later food stone cold. Never again

food cold fish greasy and cold. Curry sauce pots both spilled out so no curry sauce. was 30 minutes late when just eat said it had been delivered it hadn't. 1st time iv ever had a problem here.

We stayed at the hotel so had the experience of breakfast and dinner, breakfast my partner had kippers and said they were best he tasted I opted for eggs benedict and again perfect, we ate dinner twice 1st being the large cod and chips again partner had that, and again exceptional. I just had chips and truffle mayo not to my liking unfortunatel far too much salt on chips, second meal partner and myself had cod fish cake and wow amazing can't not fault it, partner had halibut and again outstanding the chef is definitely a great fish chef, I opted for the ribeye and really could not eat it unfortunately too much salt was used again and I did I had I know chefs use salt but please calm down a bit, and let your guests choose how much we want on our plates serving staff were lovely and faultless, barman however does need to cheer up...

Could have done with being a bit hotter but otherwise ok

We had a lovely evening meal which was delicious and beautifully prepared - cannot fault it and the service from the staff was really friendly and excellent. However, although there were only a few people in the restaurant the choice of ambient music was how can I say: well awful. Absolutely the most random music I have ever heard in a hotel. And again at breakfast (when you could perhaps have some quiet jazz, chillout music or even classical) 1970s style, dire pop hits were still loudly blaring out of the speakers. Perhaps a little consideration to playlists and creating the 'right vibe' could be given - but when we stayed we found it really affected the ambience and mood of the restaurant which was completely out of keeping with the overall wonderful experience of this historic boutique hotel.

We had the private dinning room for my mother’s birthday. The service and food on the night were excellent. The events team did a brilliant job in helping us set this all up at relatively short notice. Thanks to all the Jesmond Dene House team.

The cod was the best I'd had in ages and food was hot

Went for afternoon tea with champagne over the festive season. The restaurant was busy and had a pleasant vibe. We were taken to a table for two around a corner which meant that as far as staff were concerned we were a bit invisible. We had a glass of very average champagne and were never asked if we wanted a fresh pot of tea the entire time. The sandwiches were a little dry and we only had one carton of clotted cream to share between the two of us. My friend wanted another cappuccino and had to get out of her seat to wave at the staff to get service. For the price of £45 each I felt that the experience didn’t live up to expectations unfortunately. We had used gift vouchers to pay so no one even acknowledged our departure when finished. We simply just left.

The cod wasnt nice - had to rely on the chips to keep me from starving.

Gone down hill. Changed to paper boxes which are a lot smaller than the boxes before. Less food for same price. Wasn’t impressed

Good quality food which arrived promptly. We order from here regularly.

Staying in the hotel, ate here on the last night. Very good food, staff excellent, no complaints! Would certainly go back.

Afternoon tea. Extremely mediocre. Sandwich bread was dry, strong taste of margarine. Tiny portions. One pot of cream between two. So overpriced for what is offered. So many better places to visit. A huge disappointment

Lovely Boxing Day lunch. Bar and restaurant ambience were both very Christmassy and welcoming. Food was good, catering for a range of preferences, well cooked and presented - though a couple of items seemed over salted (despite us being salt fans). What made it more special were the servers and the barman who were warm, friendly and efficient. They made sure everything happened very smoothly and was no trouble. Special thanks to Megan, sorry I didn't manage to get any other names.

Order was wrong dinner meat was cold, lamb was absolutely awful and it’s not even cheap

Fantastic place with a wonderful afternoon tea!

Never had a bad meal from here! Always quick and friendly delivery, food is always hot and delicious! Best by far

The food for our wedding, breakfast and dinner was beautiful. Our guests are still talking about how great the food was on our wedding day. We returned on our own to enjoy the festive menu. The staff were absolutely amazing and we look forward to returning soon.

My husband and I visit Jesmond dene every December for an overnight stay with drinks, and usually choose to order from the Bar Menu (burgers, fish& chips etc) but decided on the Fern Restaurant this year. We were fortunate to get a table without booking and were incredibly looked after throughout. We decided on the 35oz chateau de boeuf to share along with Cauliflower Mornay (which I could have happily ate by the bucketload). Whilst waiting for our main, we were given complimentary bread, olives & pigs in blankets which were all delicious. The main took much longer than anticipated due to the size of the actual piece of meat we were given. We absolutely polished off our main without any room for dessert! It was divine! And the service we received from the agent serving us was impeccable to say the least. I sent a message to lots of close friends & family that night recommending they visit! Loved it.

The ambience of the restaurant and lounges was a perfect Christmas treat. The staff service was exceptional ; friendly, fun and hugely attentive before and throughout dinner. A true Geordie Christmas welcome The Festive Menu of 3 courses with coffee and mince pies was imaginative, extremely good value for the exquisite dishes offered which were not confined to the normal turkey offerings elsewhere. The variety, choice and presentation of the dishes was outstanding and we were not only impressed but determined to return and definitely recommend without any hesitation the Fern !

Lots of food! Lots of sauce! Great quality! Love the chips! Meat was perfect! Would order again

superb service and food cooked well

Firstly, let it be known we enjoyed the meal we had here. We have eaten here many times before and will many times again! The staff were great. We ordered the Porterhouse Steak, medium rare. I would say it was over cooked and more a medium cook. It was an ok steak, nothing I would rave about and based on that would probably not order again or recommend. The peppercorn sauce was very runny with little ‘peppery’ flavour. The peppercorns that should have been ‘in’ the sauce laid at the bottom of the watery sauce. By far one of the worst peppercorn sauces I have ever had. We still enjoyed the meal, however room from the kitchen to make it better! Simple things!

Simply stunning. A beautiful big roaring fire in the lounge, tastefully decorated communal areas and bedrooms. Quality toiletries and linens made for a decadent stay. Comfortable beds and a huge bath. Thrilled to see 2 EV Charges by reception, £1 per kW, slightly pricey but very convenient for guests. Free onsite parking. Breakfast was lovely, continental &/or Full English about £22ph. WiFi is hit or miss and intermittent 4G/5G were the only negatives.

Booked the Christmas lunch menu on its first day and were told by one of the lovely staff that we were the first to try out the new menu. I had the turkey Christmas dinner and it was the best xmas dinner i have ever had. Melt in the mouth turkey, perfect mash,plentiful veg and large pigs in blankets. My wife enjoyed her nut roast with veg and we both had a gorgeously rich chocolate pave for dessert. 2 courses for £38 or 3 for £45 in a lovely dining room. Good choice of wines too.

Friendly delivery driver. Special notes taken notice of, thankfully. Great food quality, tasty and warm. Will order from here again.

Always lovely food and good service

Other than slight delay, the food was great and portion size amazing. Worth the delay.

Had Sunday lunch here . It was ok. The hotel is looking quite shabby and needs up dating. Noticed holes in the curtains in the bar, which you wouldn't expect from a 4star hotel. The staff where very helpful.

We visited for a wedding, the venue as ever was excellent. We have been here a few times for afternoon tea in the past and it's excellent. It's expensive but worth every penny.

We visited for a Sunday lunch with family. The food was absolutely delicious, no faults at all and certainly one of the best sunday roasts I've had for a long time- the pork belly was fantastic! However, the service was poor for the fine dining label and price. Overall staff were inefficiently slow, they had inappropriate responses to when things went wrong and simply lacked initiative and personality towards serving our table. Firstly, we had to ask if we could order our first round of drinks after being seated for over 20 minutes. When the drinks arrived my partner had ordered a blackcurrent and soda as he doesn't drink alcohol and was driving. He was handed a vermouth and lemonade my mother had ordered instead, despite being told that it was blackcurrant and soda. Secondly, my mother ordered a soup for starter and was given a cream cheese mushroom dish on sourdough (bearing in mind shes allergic to cheese) and whilst she raised this was incorrect, she received a persistent response of 'no that's what you ordered' quite a few times until she requested that they go back and check as it appeared the server did not know the menu or what was ordered. After doing so, only then was an apology issued. Consequently, my mother had to wait whilst the rest of us ate our starters which dampened our experience from the start. Thirdly, there was no initiative to look after our table such as clearing away empty glasses/bottles when serving fresh drinks- I was surrounded with glass bottles and glasses during my meal until I had to ask them to clear the table between courses... our side plates for bread weren't even cleared throughout the entirety of the meal and were still present during our desert. We came for a sunday lunch with three courses with a booking at 12:30 and left at 15:10 having to ask for updates on our food throughout. We felt this was incredibly slow and were on a tight schedule for plans later in the day- we had to ask for the bill as our dessert arrived. We had a young toddler with us who sat so well for that amount of time however there wasn't much consideration for timings throughout. Staff were pleasant and polite enough, however, there was no repertoire or personality to really make the service an experience at Jesmond Dene house. Things such as asking how our day was going, if we were here for a special occasion, if we had any allergies, any recommendations for drink/food etc there was none of that. I write this review in the hope that this restaurant improves because it is a gorgeous building with beautiful grounds and delicious food, however, staff training for the luxury experience and fine dining etiquette are severely lacking if that's the standard they are trying to sell.

Visited for an evening meal with my wife and despite high hopes, we were unfortunately left a little disappointed by the experience. The food was ok but not exceptional and it was the service and setting that we felt really let this place down. We had a reservation and were seated promptly however we then felt somewhat forgotten about, we were eventually given menus and ordered some sparkling water while we perused, another member of staff then came to take a food order at which point we had to ask to see a wine list which had not been provided. The house focaccia was served with butter which seemed an odd choice and the portion size of the selection of cheeses was truly pitiful. We were seated in the conservatory area of the Fern dining room and 3 of the hanging lights were in need of new lightbulbs- not generally one to pick and these are fairly minor details however for a restaurant that presents itself as ‘upmarket’ I would expect a little more and the food wasn’t good enough to compensate.

Outstanding service and lunch in a comfortable dining room. I enjoyed a gorgeous cheese snd dpinach souffle with a delicious pear and walnut salad. My hubby had freshly caught cod in a light batter and triple cooked chips. Lovely desserts

We stayed here for a wedding and the food was great and the breakfast was excellent

The fish and chips were lovely and fresh and hot,sadly the kebabs were not very hot this time.

We visited for a family wedding. The location is stunning, excellent food and very attentive staff. Would recommend

Family wedding. Wonderful venue and excellent service. Not cheap, but you have to pay for quality. The staff were really friendly and not “stuffy” at all. The food was excellent, even for a big event and the breakfast choice is suitable for everyone’s tastes.

Family Wedding. Amazing Venue fantastic welcoming staff. Live Band was smashing.

Excellent food ... big portions and I can't fault anything

amazing breakfast and evening dinner, wine selection, great staff, great predrinks bar, stayed many times, excellent rooms, Cant be improved

Great food big portions fast delivery

We were staying the night in this wonderful hotel (see separate review of the hotel). About the restaurant... well I know one should not complain about prices in a high-class Michelin star restaurant but yes it was, at least for our humble German purses, really...

Expensive and small portion sizes. Food was ok. Delivery driver polite and friendly but won't be ordering again due to expense.

We decided to try Sunday Lunch here for a change, as the menu looked good. The general setting is a bit stuffy, the furniture in the bar area is tired, and they desperately need a new carpet in the dining room. Service was slow and...

My wife had red wine thrown over her by a careless waitress. Dress and shoes damaged. OK, stuff happens. But nobody from hotel management came to apologise or offer to cover cleaning costs. Not good enough !

Some places make you realise that previous five star reviews should have been four. Great room, brilliant staff, amazing food.

Excellent prompt service as usual!

We went here for afternoon tea and cocktails,the staft are excellent

charming and quiet place I recommend

Great fast delivery & lovely food!

Great quality and great tasting food as always. With super fast delivery as always. Never a fault with this place for me

Certificate of excellence for service and quality menu. Bravo🥂🍾

Quick, hot and extremely great food,

They gave me a room right above the kitchen fan- very loud. It was during the week and my three colleagues got rooms in the main house. The hotel was booked only with a few guests. Why did they do it? Be careful.

Food was cold & not up to normal standards I am shocked at the meal that was delivered tonight. Normally order is delivered really quick today it was slow delivery too - poor efforts tonight

Ate breakfast in the Fern 8 days, and found the standard of service and food to be excellent. A well stocked continental bar with high quality choices presented tastefully. The alacarte choices were many covering most preferences served quickly and hot. Two staff standouts were...

We stayed at JDH for 3 nights, and had 3 breakfasts and 2 dinners. Food, drink and service were all excellent. Everything is freshly cooked, with a well selected menu. The restaurant is large and airy with a great conservatory.

Our son took my wife and I here for Sunday Lunch as a joint birthday present and Jesmond Dene house looked an impressive building as we drove up. We were shown to our table by a very polite young blonde girl and asked if we would like some still or sparkling water for the table. We were then presented with the menu and we ordered some drinks for our meal. There was no rush for our decision and my wife ordered the mushrooms on sour dough with a Parmesan cream sauce and I ordered the salted cod fish cake with saffron Aioli and a jalapeño pickle. My son was happy to skip starters at this point. Before the starters arrived we were presented with two huge pieces of home made Focaccia bread and a piece of gluten free bread also made in house and a generous portion of butter. The bread was to die for and the gluten free bread was amazing as never have I ever had gluten free bread with a wonderful soft buttery taste and texture like this 10/10. My wife and I then had treacle cured sirloin beef which came with wonderful mash potato and mashed sweet potato, roast potatoes and a bowl of fresh mixed vegetables with a gigantic homemade Yorkshire pudding and a pot of gravy each. It is also worth noting you can have your beef cooked well done if you do not like pink beef. My son ordered the nut roast with all the same accompaniment’s and a side of Cauliflower cheese which was delicious. With all good intentions we were wanting deserts but my wife and I just had no room for another course however our son had the Chocolate and Espresso Pave with hazelnut ice-cream and it was delicious he said. The service was excellent as a girl from Bradford also helped cater for our needs also and was very polite and accommodating, however the only criticism I would say was my beef had a couple of bits of sinew that was difficult to cut but all in all a very good meal. We never mentioned the sinew as everything else was superb and seemed a bit unfair to nit pick on one thing.

Our son took my wife and I here for Sunday Lunch as a joint birthday present and Jesmond Dene house looked an impressive building as we drove up. We were shown to our table by a very polite young blonde girl and asked if we...

I ordered 1.5 liter bottle of 7 up and only got a can

I miss 4 Coca-cola from the menu. Why ?

Chips are rock hard and like plastic has actual broke my partners tooth and unedible for me

We all had different food and every meal was amazing. Plenty of flavour and still hot when it arrived. Excellent service amd quality food.

Un happy with food salad was in a smaller box and prices have risen up again

It won’t let me select - 40 mins early! Delivered so quickly and was so delicious as always

The order has not been delivered

We’ve stayed at Jesmond Dene many times and have always found the food to be really good. We decided to just pop for dinner ( 40 mile round trip) as my aunt was keen to visit her favourite hotel in Newcastle. We had a couple...

Lovely staff and nice afternoon tea but a bit quiet.

Very disappointed to say the least. I'm not sure if it's down to the recent change over of Head Chef, but Michelin quality it wasn't on that particular Saturday Evening.. Firstly the menus are all rather confusing, there was 2 on the table and another...

Situated just a few minutes' drive to the north of Newcastle, the hotel offers a wonderfully tranquil setting. We had a garden room, with the window open, the only thing we could hear was a nearby waterfall. The room was spacious and very comfortable, with a few extra niceties thrown in. The service was very friendly but efficient. The food at dinner and breakfast was of high standard. There's ample free parking. The hotel leadership had clearly thought through making the experience right, from the customer's perspective. The staff were well trained and did a great job. Overall, it was a great experience.

Lovely food, nice chips, lighting fast delivery with a smile

We have been here before with friends and so we knew that the location was lovely; heard owls in the Dene as we left. The food was delicious, improved since our last visit. Service was a little slow, they were obviously busy but the evening...

Attended a wedding. A fabulous venue. Food was excellent and the staff were very welcoming and attentive.

Very happy with Dene Holm Kebab & Fish Bar. Food is usually delivered a bit earlier than promised. Well wrapped to keep it hot (we live in Meopham, so a bit further out!) and enjoyed by us all. Haven’t tried the fish yet, but the kebabs and chips are winners. Thank you 😊👍🏻

This was an afternoon tea for two which was a gift. The waitresses were all exceptionally pleasant and I had to rearrange our visit due to a back injury and the girl via telephone was very accommodating on this, even though my voucher would have...

Came in for fern for dinner. We were greeted by a lovely guy and seated promptly. A young waitress named Rosie came over and we placed our order. We honestly thoroughly enjoyed our food. It was all complimented extreamly well and tasted amazing. Again Rosie...

The food was amazing. Fresh tasty food

The food was tasty but overpriced. The staff were not up to scratch. Predominantly students with a lack of knowledge on the food and drink and it showed. The old hospitality trick of employing young staff so they can be paid pennies, shame the food...

Afternoon tea. Beautiful traditional surroundings. Relaxing. Experience was enjoyed by myself & mum. Food was delicate, presented well and such a selection of teas. . Highly recommend this hidden gem

We had a lovely evening celebrating our 30th wedding anniversary. We were welcomed to the restaurant by the head waiter who, aware of our celebration, offered us complimentary glasses of fizz. We both enjoyed our meals, predominantly fish choices. The staff were extremely attentive and...

Friends invited us for afternoon tea to help cheer us up after a family loss. We’d been looking forward to it and the weather on the day was superb. So when we checked and we were told we would be taken to our table I...

Lovely evening - a last minute change of plans meant we had called to try to book a table. Delighted that they could fit the four of us in - gorgeous food that more than lived up to our expectations, excellent service and good company....