Jen Bao Chinese Takeaway in Kirklees

Love the food but delivery service is appalling. Really need to do better. Ordered at 18.30 with expected delivery of 19:50. Which in my opinion is far too long. Still waiting for food at 21:10 and that’s after chasing the order @ 20:20 and being told delivery will be within 20 minutes!! Come on Jen Bao this is simply not acceptable despite how many apologies you give….

The best Chinese around Skelmanthorpe, Scissett, Denby Dale and probably West Yorkshire. As such it does get busy. Home delivery available, allow 90 minutes. Takes a while to get through on the phone. Food is amazing. Good selection Vegetarian and vegan options available. Parking next door, very small car park

Just recently moved to the area, and this actually one of the best Chinese I've ever had, really reasonably priced too.

Great food, good prices for the food. It's better to order and collect in person as delivery can take an age!

Absolutely discussing!! Would never order from here again. Orders food at 5:30 and was told 45-1 hour, rang after at 6:40 was told another 25mins! I said I’m not paying for delivery when your this late he said no you can pay all if it so I ended up cancelling the order. Very very rude !! Wouldn’t recommend ever !!

Fantastic value, good portions and always really nice. This is my local Chinese take away, its a good one.

Special curry is the finest around.

Very polite and friendly. Fantastic food, I have always collected my order and have never had any issues.

Very popular Chinese takeaway. Very busy 1.5 hrs for delivery. Nice food,always lots of it and very friendly too.

Never will step foot in thus place again service is shocking, lying to everybody waiting about collection times and several customers rang asking about the delivery

food is always nice but the delivery time is awful we got told an hour and over 2 hours later it got delivered

Ordered at 7pm. Delivery due at 8.25. Called at 8.40 and told another 30 mins. Cancelled. An absolute joke!!!! Food is good but service, delivery and attitude when called is awful. Very - miffed. At this time, toast for tea!!!

Great takeout Chinese. Good food. Friendly, fast service.

I've been getting takeaways from Jen Bao for 3 years now. My first rating of 4 stars had been upgraded to 5 stars as the food keeps getting better and better. There's a great variety and everything I've tried so far has been spot on. Phone manner is a little clipped but that's so that your order is taken correctly.

The worst delivery times in Huddersfield. Order at 18.09 still sat waiting at 22.00

The worst delivery I have ever experienced, as a normal if you order online on a Saturday night it takes 3 hours minimum for delivery and all you get when you ring the shop is bull sh1t. If it wasn't the nearest Chinese it would be out of business simply based on its sh1t delivery times.

Absolutely love the food and service! Travel 20mins for this Chinese & Wouldn’t go anywhere else. Always busy but never had a problem so don’t mind any wait if there ever is one, order in good time and you won’t have a problem either.

Very nice Chinese food. Saw the reviews which talked about delivery times so we collected instead. Had no issues. Food and service were both fantastic. Reviews are unfairly harsh on this takeaway to be honest.

The best Chinese take away I’ve come across so far, I would go back and maybe try something else on the menu.

Food is nice but what ever you do, do not order delivery on Fri/sat night, always say an hour and it’s usually 2 or more.

Food is OK but delivery is never anywhere near the estimated time. Often 40 mins after estimated time

Waited 3 hours for a delivery and we had to end up going to the takeaway as they continued to lie on the phone and give me pathetic excuses

Order took 45 minutes when quoted 20 minutes. No explanation or apology. People coming in and out before hand with their orders. Person on the desk didn’t seem to care.

Nearly 2 hours to arrive and one whole meal was missing.

I feel mean giving it 3 but the amount of time we waited for the food was a joke. We ordered delivery online at 6:30 and said it'd be here at 9. It didn't get here till 10. We live a 5 minute drive from Skelmanthorpe. We had special chow mein and wings and spring rolls etc.Excellent Chinese food though. Spot on. But with the amount of time we waited it left you feeling starving and moody. Had to ring them up twice to ask where the food was and he said an extra 20 mins when it was already 15 mins after its due time. He said "don't expect it to be spot on'. It wasn't spot on at all, an hour late. Fairly rude to be honest as well when I rang up, almost like it was effort to speak to a customer and not very helpful. When food arrived I asked ‘do I get a discount for waiting more than I should have?’ The delivery driver rudely looked behind him and back at me and said ‘are you talking to me? I’m just the delivery driver mate’. Very good food though, would recommend definitely if you went in to get your order, probs 5 stars then.

Ordered food .. was quoted 30 mins .. In the one it took at least two hours for delivery … trang every 15 minutes after an hour went by with excuse after excuse.. just kept lying saying it had just left… my advice … go elsewhere ain’t worth the wait

We always order via their website and had no issues with delivery times. food is always hot, it can be a bit too much for those who don't like saltiness! Also, their salt and pepper chips are one of the best i have had!

Food is good as always, but why do I have to collect it from the drivers car? Just because I live in a first-floor flat, are they incapable of walking up stairs? I paid for delivery so why don't they deliver? Is this every order or just because they can't be bothered?

VERY good food, got me into Chinese. Operator was a bit aggressive though 😂

Disgusting was told 1.5 hours at 1915 its now 21:56:still no sign. A family treat ruined. Dont do it

Ordered for delivery online numerous times now. Efficient ordering system, delivery has always been on time and food consistently great. Would recommend.

Ordered a takeaway at 6.50’said it would be here for 9.25pm rang them at 10.05 to say I wanted to cancel as it was getting late and spoken to be the worker like rubbish will not be ordering from these again as there always late will stick to solos from now on

2 and a half hours waiting. No apologies and constant lies. When I tried to complain I was told if you don’t like it don’t use us. Avoid, and use Meilicious in Denby Dale.

Ordered food paid on line might as well order it from china 🇨🇳 as it takes that bloody long tried calling phones off 📴 thanks a lot not !

Discussing restaurant I don't know how there sill open.ordered food at 6.45 and still waiting! Phone is always off, so can't speak to anyone,

We ordered our food at 6.15 last night and asked for the food ASAP, they advised they couldn’t deliver til 8.20 latest the food arrived at 9.30. We rang the takeaway 3 times to be told it was on it way and their deliveries are always late so we should not go off any given times ! No apology nothing..

We ordered our food at 6.15 last night and asked for the food ASAP, they advised they couldn’t deliver til 8.20 latest the food arrived at 9.30. We rang the takeaway 3 times to be told it was on it way and their deliveries are always late so we should not go off any given times ! No apology nothing..

Good food as per but 3 hours to deliver and then not even an apology! Sorry, but this place is dreaming if they think they can turn up with food after that amount of waiting for it! Won’t be using again.

Takes too long to have delivered one hour forty five minutes takes the enjoyment out of the meal will not order again

Always get Chinese takeaway from here even though we don’t live that close as the food is always good. Better if you can drive to pick up. Chicken satay skewers are the best!

Abysmal 2 and a half hour wait time. Seriously…dont order from here.

Late took over 2 hrs to come and they couldn’t less will never order again

Always consistently great. I have never had a bad meal from there, unlike a lot of Chinese takeaways the meals are not over seasoned with salt. Plenty of chicken in their chicken fried rice. Crispy beef is fantastic and the Duck in plum sauce is amazing. The gentleman who takes our orders is always friendly and very accommodating. I would highly recommend a takeaway from Jen Boa.

Spot on first time trying, tasty, best Chinese had in a while

Been going here for years and love it. Im redoing my review from 3 years ago. This is the only chinese we go to, its always hot when it arrives to as and we dont live that close. The food has always been amazing and never had an item missed. They usually arrive on time, if not 10 minutes late (again we dont live close) I love their chicken vermicelli. Its my fave now, i used to order the Set Meal 1A which is also great. Cant go wrong with this place

The only Chinese we will go to - our regular Saturday night! Food is always tasty and hot and ready on time

My favourite Chinese. The food has always arrived on time (we do live nearby) and warm. Textures and flavours are perfect.

Ordered at 6.30 for delivery. Cancelled at 8.45. We’ve ordered from here before and the food is just ok but we won’t be ordering again.

Absolutely terrible service we waited over 2 hours after ordering at 6.15pm . Ridiculous. Rang to cancel . Will not order from this takeaway ever again !!

Friendly staff and nice food thank you!!!

Really poor service we ordered our food at 7pm and were told it would be 8.30 delivery. We called again just after 8.30 and were told another 30 mins. Then at 9.30 we called again and told it was on its way. It arrived at 10 pm!! The food was hot and good when it arrived but this service was unacceptable.

Great ribs and lovely meal. Food was hot, on time and very pleasant delivery driver … Our favourite take away ..

Ordered on line. Delivery was almost an hour late. I rang a couple of times, they sounded busy. Anyway, the food arrived. It was hot and of a really good quality. The BBQ ribs, in sauce, were some of the best we've ever had. The sweet and sour King prawns were lovely as was the szachuan chicken. Apart from the slow delivery, would recommend!

Salt and pepper chicken has too much salt and one slice of pepper, ok sauce was sweeter than most other places to the point of being sickly. Curry tastes fine. Just fine. Nothing more. Delivery took between 1.5-2 hours yet somehow still arrived hot. Mains don't come with fried rice. Worth a try, but not much more.

Waste of time 2 hours to delivery, when you phone they don't care. Food good but staff attitude stinks . I am annoyed at their attitude to taking an for delivery.

One of the best Chinese takeaways around , in my opinion :) never fails with the salt and pepper chips , and the chicken/ prawn in black bean is lovely. Thanks Jen bao 🙏🏼

Chicken vermicelli was tasteless and salt and pepper chicken is lacking actual chicken, poor quality.

The food is so good from here, it’s always hot and arrives on the time you request . If using ASAP the estimate is always right. I do not understand the low stars as we have never had any problems. The portion size is also very big

So what can I say very disappointed every time I order there is always one item that's not so good usually the chips !! So last time and the time before that were like they had been put in the microwave to reheat limp and really dry but every now and again they can suprise me I ordered again this evening and I really fancied some chips to go with my curry sauce and other things I Had ordered to go with it ,the chips came excatly the same as last time !But I always order the salt and pepper chicken this time was so so dry like it had been recooked three times !I don't normally write reviews like this unless really necessary but I'm not happy and kind of glad I will be moving away as I wouldn't be ordering from there again and I wouldn't know we're the nearest one would be close to around here real shame for anyone else !!

I will start review by saying: The food from this Chinese is by far the best I have tasted.all dishes are amazing.well seasoned, well prepared, and packaged, highly recommended, really lovely.

The food is always good and hot! The takeaway is one of few in the area so can understand that the delivery times can be slightly delayed however after using them for just over a year you adjust and order your food earlier then you want it! The man who answers the phone is a lovely gentleman and he will answer any queries you may have, as for the delivery driver, I’m not sure if they have multiple but there’s an Asian guy who delivers for them who is one of the rudest people I have ever met hence the minus of one star, he is impatient and very rude and expects you to be at the door as soon as he gets there, doesn’t even knock or ring the bell & then calls you after being there for precisely 15 seconds and gets aggressive down the line, now if it was a one time occurrence I could let it slide but after it happening multiple times to me and my partner i feel this is something that needs to be changed because it’s making me rethink ordering again.

Just moved into the area and what can I say food is amazing

Ordered online at 18.20 for delivery finally arrived at 21.15 after multiple attempts to get though on the phone finally got an answer with “driver will be there in a minute.” No apology and quite rude. When it did turn up some of the order was missing. Tried here a few times now thought maybe having an off day but this will definitely be the last time.

Ordered my food at 7pm had to wait over 3 hours for delivery from a restaurant that is 20 mins max from my house, delivery time is poor … be prepared for a long wait

Very poor service. We paid online and waited 2.5 hours, that’s an hour and half over the expected delivery time. When I called to find out what was happening I was informed the food would be another 30 minutes. Unfortunately we didn’t try the food so can’t comment, refund pending.

Do not buy from this place. We have ordered here 3 times given 3 chances but gradually every time got worse. The noodles are completely dry overcooked and a weird flavour that makes you feel sick I can't describe. Grey meat chewy, inedible and very off-putting. I have never tasted "food" like it. The delivery time took 2 and a half hours for what? Had one mouthful and now £35 worth of food thrown in the bin as this food isn't right. Will be taking this to the food standards as this establishment needs assessing. We will probably have food poisoning and will never evr go here again. STAY AWAY. And what a rip off prices.

A regular eat out for us, best Chinese around

Ordered last Friday online and paid for. Selected time of 6.30 (placed order at 4.45). Still hadn't arrived at 7.00 and when I rang up at 7.00 was given a lecture about what to expect living so far away in Upper Denby. It did arrive eventually and was luke warm. Not first time this has happened but it will be the last!

Orderd tonight missed out on my last order wasn’t quick to rectify delivery is forever not rated atall

Unsure to why this place has such a low star rating. We have been ordering from here for years, as a vegetarian the tofu is delicious and there is always a wide variety of fresh veggies in our meals. The fried noodles are so yummy! Keep it up...

Order here once a week and food always lovely.. Delivery drivers are really lovely and respectful

Ordered several times over the years. Is this under new management? Took an hour and three quarters (quoted 50 mins) and not even an "I'm sorry for the delay" from the driver. Food cold and left most of it. Oh well, time to find another local.

Foods never right. Chicken is always fatty and chewy. Can't even manage to make are order in an hour and a half even though we have paid online for it. Now I have to order from a better restaurant that can look after customers and cook food on time. Odd time I wouldn't mind but this must be the 3rd or 4th time!!

Firstly when ordering the person on the phone was getting very annoyed that I wanted my order delivering, he was very impatient and unprofessional on the phone too. After a long wait, our food finally arrived and the delivery driver could not have been more disgusting if he tried. We paid in coins which he had a paddy about and said if we paid with coins again he will refuse to give us our order. He spoke to us in a very degrading way and became quite aggressive. Although the food was nice I will not be returning here

Great food, we ordered OK Crispy Chicken with Salt & Pepper chips, very tasty. We ordered on their online website. All reviews said delivery is slow, but we ordered probably about 5:30pm on a Sunday and it only took about 40 minutes. It sounds like at busy days at busy times e.g Saturday night their delivery service is slower but that’s probably to be expected. Will be using them again in the future.

Fabulous Food, Service and Great price Highly recommend

Delivery times are an absolute joke and the staff could give a s**t. If you want to wait for over 2 hours for food this is the place for you.

The food is ok but delivery times are a joke. The first time we ordered nothing had arrived after 2 hours. I had to drive there to get the food which hadn’t even left. Second time it took 2 and a half hours to deliver...

24th Sept 21- Ordered food at 19.20 hours online. Email said delivery would be 20.35, left it till 21.20 then called, staff apologised and said it would be there in 15 minutes, 30 minutes later still no food. Called back and advised it would be there in 1 minute, didn’t arrive during the phone call so cancelled the order. 10 minutes later the order arrived. Driver said he’d just been given it. Usually decent food but I am not prepared to wait over 2 hours. My advice is that if you order you phone as soon as it doesn’t arrive on time.

Wouldn’t recommend. We have given this Chinese many second chances including raw chicken!! We decided to try again for delivery, we were told 1 hour , 1.5 hours later no delivery. Rang to see what was going on got the owner on the phone who...

We ordered food from here as recommended by friends - excellent food snd service ! Will certainly order again

Really impressed, first time customer, quality and service is great, will definitely order again

Hot tasty, not greasy. Nice delivery staff. No complaints, yummy consistent food. Favourite local takeaway by miles.

I have a meal here once a week always excellent. Well done

Haven’t had takeaway for a while from Jen Bao. However, this weekend was sensational. The chicken satay sticks in sauce and Hong Kong noodles were amazing. Salt and pepper chips so Korean and the ok sauce and chicken curry were delicious. Really enjoyed.

The food from here is some of the best Chinese I have had. Always arrives on time and piping hot. We have no complaints. Yes delivery can be busy at peak times but we order at 5.30 and it’s never been a problem

We ordered from here and booked a time for it to be delivered. It got to 40 minutes after the slot and we still hadn’t received anything. I called them and the man immediately started shouting and having a go at me saying I didn’t book the appointment correctly and was very very rude. We will never order from here again the service was unbelievably rude. Employees should not be shouting at customers who are paying for a service. Hugely annoyed.

We've been ordering from here for months and have really loved the food and service However today our takeaway arrived an hour early, the the time stamp on our order was an hour earlier than we had actually placed it. We thought there might be...

Excellent food. Always consistent. Can be slow at busy times but worth the wait

Absolutly disgusting ordered food at 6.38 told an hr and half got to 2 hr later no food tried 60 times to call to get through to be told its on its way asked for a discount he said no I dunt gi discount do u want to cancel ya order yeah I do never order from there again if ya can't handle the demand of a business then dunt run one

We waited well over 2 hours for our food, we called and spoke to the owner on the phone and he said ‘quick hurry up I am busy’ well we have been waiting over 2 hours for our food. Rude and insolent man. Don’t order...

2 hours and 171 attempted phone calls later, food has just arrived. I never write reviews and it's such a shame I had to write this one. I normally take it up privately with the restaurant itself but its impossible to get hold of them. Please sort out your customer service when you live in a small community. Have read similar reviews below, I would order a long time in advance.

Really disappointed with delivery time. Food really nice BUT I have ordered at different times to try work out when the delivery will actually be made. Today ordered at 5pm and requested delivery at 7.00pm.......still waiting..... It’s a popular place, I get it BUT you...

Lovely food ,the salt nd pepper chicken wings are amazing, staff are great too !

Food is nice but the delivery times are awful. My previous order took over 2 hours to arrive but I gave them the benefit of the doubt and ordered again tonight. I'm still waiting 2 hours after so won't make the mistake of using them again!

Ordered food at 7pm and were told delivery would be 20.15. At 9pm we are still waiting for delivery and cannot get through on the phone as we get “user busy”. Tried messenger too. Ended up having to drive up there! Order elsewhere.

4 star food 1 star delivery The food is wonderful ! The delivery is 2-3 hours 😂. Collect the meal ..... and it will be great !

I ordered my food nearly 2 hours ago now and it still hasn't been delivered even tho I've already paid for it.... And now they wont even answer the phone! It just says line busy!! Not happy at all!!!

.....Unless you want to wait endlessly for food. We ordered at 7pm and it’s 9.05pm now and no sign of food and no one is answering the phone.

Nicest Chinese for a long time However the delivery times are poor . As long as we remember in the future to order extra early it’s ok as the food is great