Jarrolds in Norwich

An independent multi-floor department store with a cosmetic/beauty floor, food hall, books & toys on the top floor and a section dedicated to antiques.

Good selection of quality products with helpful staff

Good choice but also expensive.

I love Jarrolds and we had a wonderful visit the other day. It was lovely to have a look around a proper department store with so many varied and inspiring products for sale. Overall a very positive experience, apart from the staff serving on the Barbour counter - they were unfriendly and not very polite. I've knocked one star off for this alone, as good customer service is a very important part of the shopping experience. The ladies in the restaurant upstairs were absolutely lovely though, and the cream tea was delicious!

Such a lovely shop and with a great food hall.

Lovely department store with a great seafood restaurant and champagne bar

Jarrolds Beauty Hall I attended a Chanel beauty event on 18th October. The event was to launch new products and seasonal colours. We were taken to a room on the first floor where Eve presented the session. We viewed a video of how Coco Chanel designed the iconic no 5 perfume followed by a video of the 2024 Christmas advert for no 5 perfume. We then were able to test various products within the range. Eve then made up her colleague Linda with the new make up colours. It was very informative, interesting and very enjoyable and we left with a lovely goody bag. Thank you Eve and Linda.

This is the first time I have shopped on-line with Jarrolds & it will be the first of many… What a lovely company this is, especially Luke in customer services who dealt with my queries with promptness, professionalism & was very friendly. The delivery was “SUPER QUICK” ordered both my items on the Wednesday was delivered by 9:30am the next day…. unbelievable. My order was beautifully wrapped in bubble wrap & boxed very securely. Fabulous company to deal with just sad you are not on my doorstep as I would be forever popping in. Again many thanks

The wharf car park by Norwich Crown Courts. VERY** Expensive! Poorly signed, Poorly laid out with inadequate white lines determining individual parking bays. Astronomical jobs worth inspectors give no allowance for missing the poor markings. Don't USE AVOID! £9 TICKET FOR 4+ hours, 1 ft over a line and a £100 FINE! Ticket machine swallowed money but didn't issue a ticket, the call numbers are all incorrect. Ended up paying £18.00 for 2 tickets plus £100 parking fine. Have photos but can't load

Jarrolds wine buyer deserves a medal.

The best local place to 🛒🛍️ shopping

When I step into a prestige shop such as Jarrolds, I expect good customer service. However, on my visit today I experienced the opposite. I was made to feel very uncomfortable and that the item was out of my price range as the worker reminded me it was a ‘luxury product,’ along with a few other ignorant remarks. There was a clear divide between the treatment of me compared to other customers at the time, which in this day and age seems a little bit outdated.

A must visit for shopping in Norwich

Good friendly service. Fantastic range of goods.. Fab wine bar and deli🥂🥂

Excellent department store. Really good choice. The food market and the bar downstairs are wonderful!

Staff wonderful. Great service and store caters for all.

Very helpful and plenty of room Restaurant excellent and reasonably priced

Superb service in the ladies underwear department.

Had a Tuscan platter, from their own Tuscan farm, and a chilled red wine in the sunshine. Lovely.

We found the department store to be very nice. The sellers very nice. A little something for lunch in the restaurant was just 🙈. Really all three meals were cold, even though everyone had chosen something different, everyone had the “same uniform sauce”. The price on top of that...we were absolutely full!!!! Not recommended for German tourists.

The Bay at Jarrolds was lovely as usual, very attentive staff and fairly priced fayre.

A great department store where you can really get everything. Such department stores used to exist in Germany, but today almost all of them are no longer there. A department store where you can even buy furniture. That's brilliant. The facilities are very well maintained and the staff is friendly. Must see.

Beautiful departmental store, with loads of variety food and household

Not been into city centre for leisure purposes for a while popped in for lunch Great selection of food we had the baked jacket potatoes which were packed with plenty of filling and very tasty friendly service this store has high values for quality

Again great shopping every time I go it seams to get better and better every time always something new

Love the basement, sit on bar stools at the cheese counter and share a cheese and charcuterie platter and a couple of glasses of wine while watching the world go by. Then buy amazing pasta or pastries or a jar of their own brand spicy roots chutney to take home and eat with their scooping gorgonzola... I am sure there are other floors to Jarrold's but for me the basement is a small slice of heaven perfectly presented

A glass of wine in their bar is always a delightful experience. Shopping seems so much more civilised here.

A lovely store and a great coffee and cake.

Well laid out department store, always plenty to see and full of friendly staff

A much loved enduring stalwart of Norwich. Been visiting & shopping here for 40+ years. Excellent choice in clothes, shoes & homewares. Great place to stop & refuel - scones are legendary.

A big department store with specialty foods and drinks. The first escalators I ever saw!

Always a pleasure to shop in Jarrolds plenty of space to walk and a lovely range of merchandise

Excellent staff good selection and keen prices

Favourite shop in the city - a little bit of London's sophistication with a Norwich twist!

Well, we love Jarrold’s store and have dined in their restaurants prior to our latest visit and been happy with service and quality. However, there’s always a however, this visit with my daughter in law and granddaughter was very disappointing. My DiL went to the counter and ordered Croque Monsieur x 2 and Hummus on Sourdough for me. The Hummas and Sourdough arrived quickly as it was sitting on the counter uncovered for goodness knows how long. It then sat on the table for 10 minutes or so as we waited for the other food to arrive. Anyway, there was a skin on the Hummus and the bread could not be cut with the knife provided. Not a very appetising lunch out. Yes, with hindsight I should have taken it back to the serving counter and asked for something else. I wish I had!

The food hall is a foodies paradise!

I love the idea of a fairly posh family run department store. I love the food basement. However it is quite pricey in all departments. I rarely buy anything but love the relaxed atmosphere and old-fashioned vibe. It's good for unusual presents.

The "Makeover" is very underwhelming. Random bits of old wood tacked up. The blue and white tiles go with nothing else. The new tables look really awful, like they have been there donkeys years and need replacing. The tableware is mismatched with weirdly huge teapots. Nice concept Jarrolds, poor execution. The food wasn't particularly nice and it was expensive.

Aways a very relaxed atmosphere and pleasant shopping experience

I want to express my sincere thanks to Jane Smith at the Estée Lauder counter. Jane's extensive knowledge, kindness, and exceptional assistance made my experience truly wonderful. She is a true asset to Jarrold's Estée Lauder. Thank you so much! X

Absolutely appalling service from a store that I had such high expectations of. I paid for nominated day delivery for a birthday present that failed to arrive on time. Email communication regarding the delay was disappointing and dismissive, little more than “unfortunately” it’s not going to happen so lump it! A phone call to the store resulted in me speaking to Nick who was very professional, apologetic & did his best to help but the email responses received were very indifferent. Yes Jarrolds refunded my postage and initially offered £5 compensation upgraded to £10 but in all honesty I would have far preferred my nominated day delivery to have arrived on time. A last minute phone call to a local florist saved the day as a birthday present. A lesson learnt. Never again Jarrolds but thank you Nick for your professionalism.

This is a review for Jarrolds’ Print and Copy Centre in the Art & Stationary Building. I have used this service once before with no concerns, but today I was not as fortunate. The manager (who was at the printing desk) told me he can not print anything for me as it is too late in the day (it was 4 PM, they close at 5 PM) and he also needs to supervise another merchandiser on the shop floor and that I may wish to return tomorrow. He never asked what or how many pages I needed printing. This laissez-faire attitude was below what I was expecting from Jarrolds’ (and from any other respectable departament store). No wonder the shop was almost empty. In fact I won’t return there very soon either.

A family-owned department store

The food court is somewhat special and a hidden gem for Norwich, friendly staff throughout the whole shop.

Beautiful department store. Reminds me of being a child walking around all of the wonderful departments. Great food. Loads of choice. And a stunning building. Really is a gem of Norwich..

Jarrolds is a proper shop, staff are helpful and I love their local advertising. It has a local charm.

Amazing quality! First time coming across the brand. I also want to say if you pop in ask for Max he’s the man! We had a very interesting conversation about the brand, trust me when I say he knows it all! Top man! Happy customer.

Brilliant service and food at Jarrolds. Staff always helpful and pleasant and food home cooked. Thank you to the lady on the carvery today who served me and my son.

We go on treat days. Straight down stairs and to the food hall. Wine bar, snack platters then buy cheese, deli and nice bits.

Check very carefully when purchasing MAC products. Bought a Mineralize powder, got home, opened and it was smashed and broken. Called the store but was unable to get there for a while and now they will not exchange. Wish I had known the mistake would be left for me to rectify. A disappointing service.

Went to have lunch. Friendly staff. Wasn't too busy for lunch time which was great for Dad in hos wheel chair.

Day trip to Norwich. I used to live in Norfolk many years ago, and fancied a trip down memory lane. Turns out we will be driving there more often because of the fine old lady Jarrolds. Elegant, opulent, blooming expensive but worth every penny.

Fantastic store with high quality items and great staff 😊

Quality goods and friendly service.

Independent department store what's not to like about this Norwich institution 👍👍😃

I went to Jarrolds yesterday for the carvery on the third floor. I arrived at 1pm and stood in a queue to 20 mins with multiple members of staff close by. When we got to the front of the queue they had ran out of all meat. Huge disappointment considering it was a Sunday and only 1pm.

i got my nails done elsewhere and wasn't pleased with them. the lovely lady on the OPI counter with big round glasses (looked like a high prescription) and i think she was blonde? she helped me out loads and showed me which file to use to correct the shape and improved them a bit herself. she also made some fantastic recommendations for future nail ideas that would keep them healthy. i wish i got her name!! she is a lifesaver!!

Wow, not been to a department store like this for years. Didn't even know places like this still existed anymore. This was without a doubt an experience just walking around. The selection of products on offer was huge and the food hall downstairs was amazing. Even got to sample some gin. We bought some food from the counters and it was delicious. Looking to visit again next time we are in town.

Great store, visited women's clothes & deli. Bought quiche & £5 meal-deal. Deli is fab. Turkish delight, nougat, local produce, alcohol, cheese & meats. Cafe every floor. Art store opposite main building.

A fabulous cafe tucked up on the top floor. It was my first visit in forever and I wasn't disappointed. A good range of hot and cold meals, snacks, and treats, with a good choice of beverages. I opted for freshly baked cheese scone, filter coffee, and a rich delicious chocolate torte. It's a large cafe, so we chose a window seat with views of the market and Exchange Street. There's a range of seating options suitable for all. Little people friendly and great for group catch-ups. Friendly, helpful, and polite staff. The facilities were very good, clean, and well stocked. Disabled and baby change options. Access to the top floor is via stairs, escalator, or lift.

Wonderful privately owned store Lots of choices.

Cafe in the Food Hall very pleasant.

Oh wow, I loved this store. A traditional department store with good service, polite staff and goods not your usual run of the mill. Worth a visit.

Needed a light lunch before a wedding nearby but succumbed to the carvery and the pie which were both fabulous. Petty we don’t live nearer!

Absolutely wonderful,a great place for lunch,wine chats with friends.Great,attentive staff.100% recommended.

Jarrolds has to be one of the landmark shopping destinations in Norwich. Packed with amazing brands and some dinning experiences you never forget. The deli is a particular favourite, if you like your cheeses, you have to pay the cheese counter. The knowledgeable staff are on hand to help and advise on the perfect cheese for any occasion. Offering tasters to backup it all up. Greatbto see so many local delights on offer as well.

ideal place to buy a surprise luxury gift......

Absolutely delighted I visited the shop today. The lady in Clarins shop was so helpful and made my day! Thank you

It’s like harrods of Norwich lol, my mrs loves it, I nip in the lamb in or the bodega at the market, while the missus spends my money, but it’s a great store to be fair Delhi does great scotch eggs quiche and saus rolls

Great depth store, sells nearly everything

Thrilled, emotional thank you. I came to Jarrolds to the make up department Charlotte Tilbury and saw a lady Meriel. I was quite self conscious and struggled to deal with my skin tone of olive tan skin. Without being heavy on sales I was kindly sat down with kind eye contact, I assume she saw I was apprehensive but a little curious. With a few questions and listening to my concerns believing and wanting to be of fairer complexion I was explained a little how colour works. I perhaps wasn’t paying much attention as I had already put myself out my comfort zone. Nevertheless, and to my amazement, Colours and tones were introduced that highlighted what I already had around colours I always wanted to wear but never thought about choosing or how it would reflect or compliment my own skin tone. I was actually quite emotional and so happy that I could feel excited about working with my own complexion. I hardly wear makeup but to have a little routine touch up every morning is now a pleasure. I feel lifted. I was also introduced to the perfume line that I hadn’t thought of and again with just a few questions I found a perfume that I’m absolutely in love with at a pocket travel handy price. They were already busy there so appreciate much the attention I had. Thank you so much. Highly recommend

Lovely store so much to see and good food in restaurants

Benji's, the place to go for coffee and scones, as well as other great food.

Large department store in Norwich. Selling everyday items.

We Tried the delicatessen on the lower floor, it has some lovely food you wouldn't usually come across, definitely recommended.

Great local department store to Norwich. You can find pretty much everything here and has lively toy shop at the top and two cafes onsite.

A blast from the past, department stores how they used to be. I went to buy a plush toy for my daughter and she was delighted. It is very expensive however so if value for money is your main priority then maybe this shouldn't be your first stop.

We used to go to this restaurant on a regular basis for lunch and it was excellent. We decided to give it another try, oh dear what a difference. The staff were very pleasant but the food was very expensive and not of good quality. The goujons were totally different to what they used to serve and the chips were awful. And at £17 each plus drinks it came to £40. No way will we go back there again, rip off and poor quality food.

Great to see a department store. Hopefully, the locals use it and keep it going. So many places have lost their department stores much to the detriment of the towns.

This is a fantastic department store, really knowledgeable & friendly team in all departments but this is especially true in the skincare/makeup area, I suffer from dermatitis triggered by a pollen & sun allergy so always struggle to control it this time of year, Jarrolds stock a large range of natural skincare brands & makeup to help with the situation. Also really good food/drink selection in the food hall.

Great department store, excellent book department. Downstairs food and cook wear is amazing. Jellycat toys of all sizes too!

Jarrolds is a gem. A department store with carefully selected and interesting stock in clothing, children's toys, furnishings and delightful café stops throughout the store. Love it.

A great store selling good quality everything. My wife went to get fitted and bought new Bra's. The assistant was fsntastic. Norwich branch. She is very pleased.

Family run department store. Wide range of products at all prices points. Excellent range of eating places. Knowledgeable staff.

It's a fantastic place especially the chilli stuff and fresh produce The only problem is you end up spending a fortune there 😂

We only wanted tea and a scone and teacake but there was no problem at all. So nice to be served by such pleasant staff. The tea was "proper" tea, and my mint tea the same. The scone and teacake were both very good. Really nice to have such a civilized experience. We would certainly return if ever in Norwich again.

Good range of stuff in the deli, and their selection of cards is the best around. I hope it stays on Exchange Street for ever

Seems like one of the last nice department stores. Downstairs has a great restaurant set up, with an extensive selection of food and drink. The upper floors have a few hours worth of men's and women's clothing to browse. Jarrolds has been a Norwich cornerstone for many years. Always make sure to visit when I'm in town.

Great service from a local business. There is a restaurant on every floor, I prefer The Pantry on the 3rd (Top) floor. There are escalators that take you up, but you'll need to take stairs or one of the 3 lifts to get back downstairs.

Love this shop. Enjoyed looking at the Easter displays, bought artisan pasta and had a coffee in one of their cafes. So much to walk round and admire.

Fantastic book department, helpful and knowledgeable staff, with a decent focus on local authors and their work.

Love this place only discovered it recently but I love the way its set out an the dinning areas all the food looks delicious an I like the way you can go from one deli counter to another all the little shop areas are great too we took home some sausage rolls an cheese scones they were absolutely delicious and the cheese went through all the scone nit just on top both were huge

Only one til taking cash, so it took an age to pay had to wait to long just to pay

Love the bottom level cosy cafe and friendly staff. Excellent coffee and Egyptian mint tea. Highly recommend. 👍

Good selection and friendly people to look after you.

A trip to Norwich is not complete without a trip to Jarrolds. Love this store.

Great department store, lower floor deli definitely worth a visit

Such a unique establishment, just perfect. And the service is always, always top notch 👌

Get yourself to Jarrolds for all your fragrance needs in Norwich. Excellent scent selection with many new releases, plus friendly and knowledge staff.

Nice department store same as any other high street store