Jarrolds in Norwich

Huge department store with lots on offer. Look around for quit tills, as there were huge queues on two tills in the basement but a third doing nothing.

So much on offer here and such a beautiful building,they never disappoint us each year with their Christmas displays this year wrapping the whole building in a giant red gift bow which looks amazing. I very much like how they support local small creators and businesses I was blown away to see so many lovely local stalls on the 2nd floor for their Christmas market ,this was lovely to see so many handmade local gifts. Huge floors filled to the brim with such a varied selection of goods. Something for everyone here and they have a bar and restaurant inside too just brilliant. Always enjoy my visits ,friendly helpful staff too✨

Yesterday when I was shopping in Jarrold's attempting to look for an alternative dairy free chocolate for my sister aside from booja booja chocolate which is well known to manage allergies as my sister has an extreme intolerance to dairy and it is important especially at Christmas that she is able to enjoy some chocolate without having a reaction. The level of asking for help from staff was beyond appalling. No staff were around to help or ask advice and the only time there was just one member of staff about he was far too busy chatting away to someone he knew for more than 15 minutes when I was standing close by at my wits end and tired from looking around for something I couldn't find, in the end I gave up and went to the till to pay for what I did find and asked the woman on the till about weather she knew of any other alternatives to dairy free chocolate, she was extremely rude and interrupted me when I was speaking to speak up. I was absolutely shocked at such low standards and lack of manners. As it goes none of the staff seem to have had a clue about anything in the department. Jarrold's is a very popular place and usually sells a great deal of good quality items it was rather upsetting that the standards seemed to have dropped recently, I really hope I do not experience that quality of service again.

Lots of lovely bits for Christmas presents

A great store, lots of choice and in a great looking building.

Lovely Carvery Dinner very good portion size

Jarrolds I love your shop my family and I have been coming to your shop most of my life , the food is great too. But your toilet situation is not, multiple times I've found that your toilets are not very well stocked and it's a little embarrassing to find either not enough toilets available or tissue dispensers restocked or toilets blocked I'd be happy to remove this Review if I saw some progress but it's never been the case why such a large shop but only 3 male cubicles, 2 on second floor and 1 in the basement I know your a great company I just feel like someone should say something. Kind Regards

Queenie was ever so sweet and kind to me, grazie!

What a brilliant store. I wish we had one closer!

How a department store should be.....long may it carry in. Great restaurants too with excellent service.

I adore Jarrolds and admire the tenacity of this beautiful store in keeping standards, high quality and continued diversity. It is why they survive where unfortunately others fail. Just one wish, opening earlier than 9.30am would be great.

The Christmas shop was fantastic.

What can I say every time I go it seams to get better and better

Great store - quite atrocious hamper ordering system online - apparently the only option is to clear the basket, and your browser and start again - not too bothered when I said its easier to go back to F&M

Took Grandkids to see Santa ,they Loved it

Visited 5th December 2024. Highly recommend the coffee bar on the lower ground floor. Very efficiently run by small team of friendly staff, with good range of cakes ( not too big which makes a pleasant change to some places ) , and great tea and coffee

Have some lovely place to eat and drink, bay ii great for a special treat

Excellent department store in Norwich. Great cafe.

Best, department store in norridge. There is always something new to look at here.

Wonderful store with great shopping and ever expanding dinning options. It’s a real testimont to the management of Jarrolds that the store is always evolving. I just wish it (and dinning options) were open slightly later certain nights, especially around the holidays… but bravo!!

Very nice store independent store with some nice things fashion furniture some good brands.

An independent shop of excellent quality. Helpful staff and first class stock in all departments. Forget the sterility of shopping online and talk to real people about your needs and wishes.

I had £223.20 taken from my account by Jarrolds and it took days before getting it back. I did not make a purchase for this amount ever! I bought something for £145.80 but they charged me £223.20 & even though it shouldn't have been a refund they began a refund process which meant I was 48 hours being down in my bank account £77.20. I had emails ignored, and was left wondering for a lot of this time but they did send me a gift of shortbread and two of the items they were giving away free with the purchase I'd made anyway, alongside a body cream and some perfume samples - I needed my money, but the manager dealing with the case never replied and was too busy to talk to me when I called on 3 different occasions. When the money eventually came back to me 48 hours later, they also managed to process another £223.20, taking that amount from my account for a second time. The money went to pending, which meant the funds were been taken from my available balance to sit within their banking platform. My bank said they would have been able to either cancel it then the money would be reversed to me, claim it (in which case they would commit fraud), or sit on it until eventually it dropped off the system & at that point be returned to me days later. Jarrolds chose the latter option. Their MD John Adams told me I had to wait. I don't think he fully understood what had happened, and disbelieved it despite the bank assuring me my account had been wiped and it was all their end. I was hung up on and told they'd only speak to me on email because they didn't want their calls recorded (I'd told them I needed to record because they kept saying this problem was nothing to do with them and I needed record of that because I knew that wasn't true). So they wouldn't talk, majority of my emails went unresponded to and MD John Adams, when he did reply, didn't answer my questions. I explained that £223.20 is a lot for any family to not have when it belongs to them, that I didn't have any other money at this point in the month & that the bank had told me it was ONLY them who could do anything. He ignored that. Eventually, Thursday afternoon John Adams said he'd refund me the £145.80 (which makes no sense as sure I'd have that back but I'd still be down £223.20 meaning the £77.80 of my money would be back with them. I also pointed out a refund (another one - even though I'd not taken anything back) would take 2-5 working days and asked how this would help the situation. John did not reply to me. And I emailed him on the hour for the rest of the day. So not accepting phone calls, not replying to emails and then they blocked me on social media when I started sharing this on my Instagram account (@rocknrollerbaby). It definitely felt like they were attempting to silence me while still saying they'd done nothing wrong (even after I sent them my bank statement to prove what they'd done)! My aunt, a district judge advised me, Thursday evening, to tell them I would peacefully protest in Jarrolds store on Friday morning if it was not returned by then. I did this and though I received no reply, I did wake up Friday morning to my money being returned to me. This was the very worst customer service I've ever experienced (and that's aaying somwthing because I've stayed at Premier Inn and been to Legoland - if you've been to either you'll know how low Jarrolds has gone - trying to find some humour). It's been worrying, upsetting and time consuming, all to fight for money which is mine and I never, ever spent with Jarrolds in Norwich. Jarrolds have humiliated me by putting me in a position of needing to borrow in order to bridge their mistake. And they've done nothing to help. I would never shop with them again but if you do, don't use a debit card, don't do it on line and don't expect any kind of decent customer service if anything goes wrong.

Popped in to pick up a gift we had seen online, stopped to buy some delicious food from the deli on the lower floor. Looking around, The array of festive treats on display was amazing! I will be going back for some extra special bits to put on the table. Polite staff, clean and a wide selection of quality items. One of the must go to shops in Norwich when shopping for a special gift or just to treat yourself. The restaurant or wine bar are both with visiting too. If they still do cream tea's then I would recommend them, always a family favourite when we visited in the past.

Great service from a local business. There is a restaurant on every floor, I prefer The Pantry on the 3rd (Top) floor. There are escalators that take you up, but you'll need to take stairs or one of the 3 lifts to get back downstairs. The Christmas Turkey carvery with all the trimmings is delicious and great value.

Old department store in the centre of Norwich. They have several restaurants and a wide array of shops. It's always a bit crowded.

For me this is the best department store in Norwich. It has everything under one roof.

A wonderful old department store, with a fantastic foodhall in the basement

Visited the fish restaurant for lunch. Service, staff and food were all excellent. A really classy store with lovely staff in all departments we visited. Well worth a visit when you are in Norwich.

Always a pleasure to visit this lovely store. Guaranteed to be busy at lunchtime but worth the wait for their delicious food. Furniture, clothing, leather goods, books, children’s toys and lots lots more. Highly recommended. And now Christmas shopping begins with the wife 🫣

Great place has everything, plenty of places to eat on lower ground floor

I recently had the pleasure of visiting Jarrolds in Norwich. The store was beautifully laid out and stocked with a wide variety of high-quality goods. The staff were incredibly friendly and helpful, making my shopping experience truly enjoyable. I was particularly impressed by the selection in the homeware department and found some unique pieces to add to my collection. Overall, I would highly recommend a visit to Jarrolds for a delightful shopping experience.

Staff very accommodating and helpful.

The Retreat. Becca did my nails what a treat. Delightful little snowflake to get into the Christmas spirit. Becca is the best nail artist. They have moved upstairs on to the 1st floor. Too many stairs! Let them know if you have a disability before booking an appointment.

2024 We had often thought of visiting the Cheese and Charcuterie bar on our 7th Anniversary since we first met was a great opportunity. We enjoyed a glass of white rioja and a pinot grigio to accompany a salmon platter and and anti-pasti platter. The service was friendly and our wine and food just perfect. It was just the kind of food that we enjoy with plenty of flavour. The only slight negative was a lack of flavour in the crayfish tails (probably because they were a bit cold) but they were fine with the sauce or pickled vegetables. Overall a very positive experience and we will be back! 2012 A beautiful store. When I first visited I thought I was in John Lewis.

Great Store -- best in Norwich!

Lovely multi floor traditional department store and more, always worth a visit when in Norwich city centre.

Shout out to the lovely lady on cosmetics yesterday, (I didn’t get a name!) Who helped me choose a concealer which was PERFECT! The one I originally wanted (YSL) wasn't suitable for me, but she helped me pick an alternative which I love! (Lancôme) Dark haired lady, who was really lovely. And added some samples to my purchase! Thanks for being so helpful, Hannah x

Very nice store, restaurants been updated will definitely go back for a meal, very Christmasay.🌲🌲🌲

Would have stayed longer if most of the second floor didn't absolutely reek of fish due to the seafood restaurant bizarrely located there, the stench hits you as soon as you step off the escalator, not pleasant! :(

A long established independent department store, in the fine City of Norwich that continues to shine & rarely disappoints. The comprehensive book & extensive food department are amazing, as are the cafes, one on every floor. Always worth a visit when you are in the heart of the City. Jarrolds is quite possibly the shopping heart of Norwich.

Too early I know, but the Christmas food shop at Jarrolds is always a treat 😉

I loved the Christmas floor last year made me in the Christmas mood very early...Will be popping in very soon. Both my son and I love the store...in fact he got all his Christmas presents in one go there last year hoping to do the same this year. would pop in more if i had the time and lived closer

Nice shop, but only went in to use toilet..

Jarrolds is a typical old fashioned department store located close to the main market square in Norwich

Went for quick coffee haven't been for a long time service good but need a bit of bringing upto date

Two years ago I gave you a bad rating and a detailed review of my entire experience. Since then I did not visit your store again. However, I will be the bigger Man and let bygones be bygones. Let's wipe the slate clean, because in the long run I don't want my review to tarnish your reputation. I believe in second chances. So I am now giving you a fair rating of three stars. Good luck! Thank you for reading my review and I thank Google and yourself for the opportunity to review your store.

Jarrolds is one of the very few remaining places that understands the importance of retail therapy. It is a calming place where good things are abundant and nothing bad could possibly happen. Perfect escapism. A few departments are very reliable for quality items, such as stationery, toys and books. The furniture department is beautiful and I'm sure is good quality but some of it is eye-wateringly expensive.

Visited the wine bar for a glass of bubbly and a sharing platter. The staff couldn't have been more helpful with a medical food intolerance. A lovely treat ☺️

First time in Norwich and I was intrigued by Jarrolds. I only visited the downstairs which was the food shop. They have many food products from around the world like France or Italy. Also you can find a local products area with things like chutney, jam, honey and more. They have a lot of amazing things and the pricing is quite affordable too. I was happy to find some French products like Brets crisps with flavours that are hard to find even in France. Definitely a place to visit when you're in Norwich!

Very expensive for items mostly made in China in there Christmas department, I don't mind paying high prices for good quality, but cheap Chinese mass produced items that we all know cost next to nothing at the prices they are asking is a bit rich.

What a beautiful department store. The food court on the lower floor is absolutely lovely. Great Xmas gifts, quality kitchenware, lovely coffee shop & lovely bar/restaurant. The staff are smart, polite, helpful & intelligent. A great customer experience all round.

Although it could be more practical but I like there! Chocolates with interesting designs, beautiful cafe, cosmetic, home, clothes and many other stuff you can buy there.

The way department stores were and are supposed to be. A real feast for the eyes. Think of the customer service of John Lewis and pair that with beautiful displays of stock that is more exciting than JL. Do remember to sign up for the free loyalty card and watch out for various in-store events.

Fantastic store! visited for the first time and was blown away by this truly beautiful old store. Loved the Christmas bow wrapped around the building. Fantastic selection of stock, gifts to homewares to furniture, clothing, everything you could possibly want or need - but quality items. They have a Seafood and champagne restaurant on site, as well as a fabulous deli downstairs. If in Norwich visit this place! you'll be very glad that you did. Reminded me of what Harrods was like when in it's hey day and looking it's best!

Good food, but wish didn't have to let it get cold while I then have to join another queue to get a hot drink!!

An independent multi-floor department store with a cosmetic/beauty floor, food hall, books & toys on the top floor and a section dedicated to antiques.

I love Jarrolds and we had a wonderful visit the other day. It was lovely to have a look around a proper department store with so many varied and inspiring products for sale. Overall a very positive experience, apart from the staff serving on the Barbour counter - they were unfriendly and not very polite. I've knocked one star off for this alone, as good customer service is a very important part of the shopping experience. The ladies in the restaurant upstairs were absolutely lovely though, and the cream tea was delicious!

Good choice but also expensive.

Good selection of quality products with helpful staff

Lovely department store with a great seafood restaurant and champagne bar

Such a lovely shop and with a great food hall.

Jarrolds Beauty Hall I attended a Chanel beauty event on 18th October. The event was to launch new products and seasonal colours. We were taken to a room on the first floor where Eve presented the session. We viewed a video of how Coco Chanel designed the iconic no 5 perfume followed by a video of the 2024 Christmas advert for no 5 perfume. We then were able to test various products within the range. Eve then made up her colleague Linda with the new make up colours. It was very informative, interesting and very enjoyable and we left with a lovely goody bag. Thank you Eve and Linda.

This is the first time I have shopped on-line with Jarrolds & it will be the first of many… What a lovely company this is, especially Luke in customer services who dealt with my queries with promptness, professionalism & was very friendly. The delivery was “SUPER QUICK” ordered both my items on the Wednesday was delivered by 9:30am the next day…. unbelievable. My order was beautifully wrapped in bubble wrap & boxed very securely. Fabulous company to deal with just sad you are not on my doorstep as I would be forever popping in. Again many thanks

The wharf car park by Norwich Crown Courts. VERY** Expensive! Poorly signed, Poorly laid out with inadequate white lines determining individual parking bays. Astronomical jobs worth inspectors give no allowance for missing the poor markings. Don't USE AVOID! £9 TICKET FOR 4+ hours, 1 ft over a line and a £100 FINE! Ticket machine swallowed money but didn't issue a ticket, the call numbers are all incorrect. Ended up paying £18.00 for 2 tickets plus £100 parking fine. Have photos but can't load

Jarrolds wine buyer deserves a medal.

We booked afternoon tea. It was dreadful. Service was slow. The wrong tea was brought and not changed despite our protest. The prosecco drinks we ordered did not arrive at all. The so called sandwiches were simply door steps served on a single thick piece of bread. They were taken from the counter and put onto a cake plate. Two of the cakes crumbled when we lifted them. We complained when paying the bill but it was plain our concerns would not be escalated hence this review. We have used Jarrolds for 50 years without complaint but will not return to Benjis. it is wrong to exploit customers in this way.

The best local place to 🛒🛍️ shopping

When I step into a prestige shop such as Jarrolds, I expect good customer service. However, on my visit today I experienced the opposite. I was made to feel very uncomfortable and that the item was out of my price range as the worker reminded me it was a ‘luxury product,’ along with a few other ignorant remarks. There was a clear divide between the treatment of me compared to other customers at the time, which in this day and age seems a little bit outdated.

A must visit for shopping in Norwich

Excellent department store. Really good choice. The food market and the bar downstairs are wonderful!

Good friendly service. Fantastic range of goods.. Fab wine bar and deli🥂🥂

Staff wonderful. Great service and store caters for all.

Very helpful and plenty of room Restaurant excellent and reasonably priced

Superb service in the ladies underwear department.

Disappointed called in for breakfast ordered Scrambled eggs with a side order of bacon The eggs in my opinion were of the liquid egg Variety use in commercial baking cheap product the bacon expecting rashers got a side order of chopped up bacon bits another product of commercial trimmings the toasted couple of slices of baguettes well can’t say much about bread?? Overall for a premier store and redesign as French bistro does not do the French style any justice having lived in France for 20 years

Had a Tuscan platter, from their own Tuscan farm, and a chilled red wine in the sunshine. Lovely.

We found the department store to be very nice. The sellers very nice. A little something for lunch in the restaurant was just 🙈. Really all three meals were cold, even though everyone had chosen something different, everyone had the “same uniform sauce”. The price on top of that...we were absolutely full!!!! Not recommended for German tourists.

The Bay at Jarrolds was lovely as usual, very attentive staff and fairly priced fayre.

A great department store where you can really get everything. Such department stores used to exist in Germany, but today almost all of them are no longer there. A department store where you can even buy furniture. That's brilliant. The facilities are very well maintained and the staff is friendly. Must see.

How many makeovers has this 1st floor eatery gone through over time ? Have used all of them during 50 years in Norwich. Yes prices rise and steeply recently but there is always the issue of value for money and sadly. this isn't the case with Benji's latest manifestation. No complaints about the service and potential of what is offered - there just isn't very much of it now. Paying £13,50 for a bowl of heavily milked scrambled egg, a tiny ( and tough skinned ) Toulouse sausage all balked out with half a toasted baguette doesn't seem like value to me. There are numerous other brunch outlets in Norwich producing more substance, quality and value than Benji's does now. It was once a busy, popular part of the Jarrold's store. This time at midday half empty and waiting staff nearly outnumbering the guests. Come on Jarrold's look at your pricing / profit margins again and restore our faith in this oasis on the 1st floor.

Beautiful departmental store, with loads of variety food and household

Not been into city centre for leisure purposes for a while popped in for lunch Great selection of food we had the baked jacket potatoes which were packed with plenty of filling and very tasty friendly service this store has high values for quality

Love the basement, sit on bar stools at the cheese counter and share a cheese and charcuterie platter and a couple of glasses of wine while watching the world go by. Then buy amazing pasta or pastries or a jar of their own brand spicy roots chutney to take home and eat with their scooping gorgonzola... I am sure there are other floors to Jarrold's but for me the basement is a small slice of heaven perfectly presented

A glass of wine in their bar is always a delightful experience. Shopping seems so much more civilised here.

A lovely store and a great coffee and cake.

Well laid out department store, always plenty to see and full of friendly staff

A much loved enduring stalwart of Norwich. Been visiting & shopping here for 40+ years. Excellent choice in clothes, shoes & homewares. Great place to stop & refuel - scones are legendary.

I usually love this place for the service and the lovely menu but visited the first time yesterday and was shocked at the poor and expensive menu! The choice was shocking with v small portions. Jarrolds what have you done? Please change this back to the old Benjis’s where the choice and service was exceptional

A big department store with specialty foods and drinks. The first escalators I ever saw!

Always a pleasure to shop in Jarrolds plenty of space to walk and a lovely range of merchandise

Favourite shop in the city - a little bit of London's sophistication with a Norwich twist!

Excellent staff good selection and keen prices

The cafe has changed but not for the best, you now have to order at the counter, the menu has been reduced. Food was open and sat there at the counter. I much preferred being served at the table it was always a lovely place to sit with friends and a great choice of food.

Well, we love Jarrold’s store and have dined in their restaurants prior to our latest visit and been happy with service and quality. However, there’s always a however, this visit with my daughter in law and granddaughter was very disappointing. My DiL went to the counter and ordered Croque Monsieur x 2 and Hummus on Sourdough for me. The Hummas and Sourdough arrived quickly as it was sitting on the counter uncovered for goodness knows how long. It then sat on the table for 10 minutes or so as we waited for the other food to arrive. Anyway, there was a skin on the Hummus and the bread could not be cut with the knife provided. Not a very appetising lunch out. Yes, with hindsight I should have taken it back to the serving counter and asked for something else. I wish I had!

The food hall is a foodies paradise!

I love the idea of a fairly posh family run department store. I love the food basement. However it is quite pricey in all departments. I rarely buy anything but love the relaxed atmosphere and old-fashioned vibe. It's good for unusual presents.

The "Makeover" is very underwhelming. Random bits of old wood tacked up. The blue and white tiles go with nothing else. The new tables look really awful, like they have been there donkeys years and need replacing. The tableware is mismatched with weirdly huge teapots. Nice concept Jarrolds, poor execution. The food wasn't particularly nice and it was expensive.

Aways a very relaxed atmosphere and pleasant shopping experience

I want to express my sincere thanks to Jane Smith at the Estée Lauder counter. Jane's extensive knowledge, kindness, and exceptional assistance made my experience truly wonderful. She is a true asset to Jarrold's Estée Lauder. Thank you so much! X