Jarrolds in Norwich

I recently had the pleasure of visiting Jarrolds in Norwich. The store was beautifully laid out and stocked with a wide variety of high-quality goods. The staff were incredibly friendly and helpful, making my shopping experience truly enjoyable. I was particularly impressed by the selection in the homeware department and found some unique pieces to add to my collection. Overall, I would highly recommend a visit to Jarrolds for a delightful shopping experience.

The Retreat. Becca did my nails what a treat. Delightful little snowflake to get into the Christmas spirit. Becca is the best nail artist. They have moved upstairs on to the 1st floor. Too many stairs! Let them know if you have a disability before booking an appointment.

Great Store -- best in Norwich!

2024 We had often thought of visiting the Cheese and Charcuterie bar on our 7th Anniversary since we first met was a great opportunity. We enjoyed a glass of white rioja and a pinot grigio to accompany a salmon platter and and anti-pasti platter. The service was friendly and our wine and food just perfect. It was just the kind of food that we enjoy with plenty of flavour. The only slight negative was a lack of flavour in the crayfish tails (probably because they were a bit cold) but they were fine with the sauce or pickled vegetables. Overall a very positive experience and we will be back! 2012 A beautiful store. When I first visited I thought I was in John Lewis.

Lovely multi floor traditional department store and more, always worth a visit when in Norwich city centre.

Shout out to the lovely lady on cosmetics yesterday, (I didn’t get a name!) Who helped me choose a concealer which was PERFECT! The one I originally wanted (YSL) wasn't suitable for me, but she helped me pick an alternative which I love! (Lancôme) Dark haired lady, who was really lovely. And added some samples to my purchase! Thanks for being so helpful, Hannah x

Very nice store, restaurants been updated will definitely go back for a meal, very Christmasay.🌲🌲🌲

A long established independent department store, in the fine City of Norwich that continues to shine & rarely disappoints. The comprehensive book & extensive food department are amazing, as are the cafes, one on every floor. Always worth a visit when you are in the heart of the City. Jarrolds is quite possibly the shopping heart of Norwich.

Would have stayed longer if most of the second floor didn't absolutely reek of fish due to the seafood restaurant bizarrely located there, the stench hits you as soon as you step off the escalator, not pleasant! :(

I loved the Christmas floor last year made me in the Christmas mood very early...Will be popping in very soon. Both my son and I love the store...in fact he got all his Christmas presents in one go there last year hoping to do the same this year. would pop in more if i had the time and lived closer

Too early I know, but the Christmas food shop at Jarrolds is always a treat 😉

Nice shop, but only went in to use toilet..

Jarrolds is a typical old fashioned department store located close to the main market square in Norwich

Two years ago I gave you a bad rating and a detailed review of my entire experience. Since then I did not visit your store again. However, I will be the bigger Man and let bygones be bygones. Let's wipe the slate clean, because in the long run I don't want my review to tarnish your reputation. I believe in second chances. So I am now giving you a fair rating of three stars. Good luck! Thank you for reading my review and I thank Google and yourself for the opportunity to review your store.

Went for quick coffee haven't been for a long time service good but need a bit of bringing upto date

Visited the wine bar for a glass of bubbly and a sharing platter. The staff couldn't have been more helpful with a medical food intolerance. A lovely treat ☺️

First time in Norwich and I was intrigued by Jarrolds. I only visited the downstairs which was the food shop. They have many food products from around the world like France or Italy. Also you can find a local products area with things like chutney, jam, honey and more. They have a lot of amazing things and the pricing is quite affordable too. I was happy to find some French products like Brets crisps with flavours that are hard to find even in France. Definitely a place to visit when you're in Norwich!

Jarrolds is one of the very few remaining places that understands the importance of retail therapy. It is a calming place where good things are abundant and nothing bad could possibly happen. Perfect escapism. A few departments are very reliable for quality items, such as stationery, toys and books. The furniture department is beautiful and I'm sure is good quality but some of it is eye-wateringly expensive.

Very expensive for items mostly made in China in there Christmas department, I don't mind paying high prices for good quality, but cheap Chinese mass produced items that we all know cost next to nothing at the prices they are asking is a bit rich.

What a beautiful department store. The food court on the lower floor is absolutely lovely. Great Xmas gifts, quality kitchenware, lovely coffee shop & lovely bar/restaurant. The staff are smart, polite, helpful & intelligent. A great customer experience all round.

Although it could be more practical but I like there! Chocolates with interesting designs, beautiful cafe, cosmetic, home, clothes and many other stuff you can buy there.

The way department stores were and are supposed to be. A real feast for the eyes. Think of the customer service of John Lewis and pair that with beautiful displays of stock that is more exciting than JL. Do remember to sign up for the free loyalty card and watch out for various in-store events.

Fantastic store! visited for the first time and was blown away by this truly beautiful old store. Loved the Christmas bow wrapped around the building. Fantastic selection of stock, gifts to homewares to furniture, clothing, everything you could possibly want or need - but quality items. They have a Seafood and champagne restaurant on site, as well as a fabulous deli downstairs. If in Norwich visit this place! you'll be very glad that you did. Reminded me of what Harrods was like when in it's hey day and looking it's best!

Good food, but wish didn't have to let it get cold while I then have to join another queue to get a hot drink!!

An independent multi-floor department store with a cosmetic/beauty floor, food hall, books & toys on the top floor and a section dedicated to antiques.

Good selection of quality products with helpful staff

Good choice but also expensive.

I love Jarrolds and we had a wonderful visit the other day. It was lovely to have a look around a proper department store with so many varied and inspiring products for sale. Overall a very positive experience, apart from the staff serving on the Barbour counter - they were unfriendly and not very polite. I've knocked one star off for this alone, as good customer service is a very important part of the shopping experience. The ladies in the restaurant upstairs were absolutely lovely though, and the cream tea was delicious!

Such a lovely shop and with a great food hall.

Jarrolds Beauty Hall I attended a Chanel beauty event on 18th October. The event was to launch new products and seasonal colours. We were taken to a room on the first floor where Eve presented the session. We viewed a video of how Coco Chanel designed the iconic no 5 perfume followed by a video of the 2024 Christmas advert for no 5 perfume. We then were able to test various products within the range. Eve then made up her colleague Linda with the new make up colours. It was very informative, interesting and very enjoyable and we left with a lovely goody bag. Thank you Eve and Linda.

Lovely department store with a great seafood restaurant and champagne bar

This is the first time I have shopped on-line with Jarrolds & it will be the first of many… What a lovely company this is, especially Luke in customer services who dealt with my queries with promptness, professionalism & was very friendly. The delivery was “SUPER QUICK” ordered both my items on the Wednesday was delivered by 9:30am the next day…. unbelievable. My order was beautifully wrapped in bubble wrap & boxed very securely. Fabulous company to deal with just sad you are not on my doorstep as I would be forever popping in. Again many thanks

The wharf car park by Norwich Crown Courts. VERY** Expensive! Poorly signed, Poorly laid out with inadequate white lines determining individual parking bays. Astronomical jobs worth inspectors give no allowance for missing the poor markings. Don't USE AVOID! £9 TICKET FOR 4+ hours, 1 ft over a line and a £100 FINE! Ticket machine swallowed money but didn't issue a ticket, the call numbers are all incorrect. Ended up paying £18.00 for 2 tickets plus £100 parking fine. Have photos but can't load

Jarrolds wine buyer deserves a medal.

We booked afternoon tea. It was dreadful. Service was slow. The wrong tea was brought and not changed despite our protest. The prosecco drinks we ordered did not arrive at all. The so called sandwiches were simply door steps served on a single thick piece of bread. They were taken from the counter and put onto a cake plate. Two of the cakes crumbled when we lifted them. We complained when paying the bill but it was plain our concerns would not be escalated hence this review. We have used Jarrolds for 50 years without complaint but will not return to Benjis. it is wrong to exploit customers in this way.

The best local place to 🛒🛍️ shopping

When I step into a prestige shop such as Jarrolds, I expect good customer service. However, on my visit today I experienced the opposite. I was made to feel very uncomfortable and that the item was out of my price range as the worker reminded me it was a ‘luxury product,’ along with a few other ignorant remarks. There was a clear divide between the treatment of me compared to other customers at the time, which in this day and age seems a little bit outdated.

A must visit for shopping in Norwich

Good friendly service. Fantastic range of goods.. Fab wine bar and deli🥂🥂

Excellent department store. Really good choice. The food market and the bar downstairs are wonderful!

Staff wonderful. Great service and store caters for all.

Very helpful and plenty of room Restaurant excellent and reasonably priced

Disappointed called in for breakfast ordered Scrambled eggs with a side order of bacon The eggs in my opinion were of the liquid egg Variety use in commercial baking cheap product the bacon expecting rashers got a side order of chopped up bacon bits another product of commercial trimmings the toasted couple of slices of baguettes well can’t say much about bread?? Overall for a premier store and redesign as French bistro does not do the French style any justice having lived in France for 20 years

Superb service in the ladies underwear department.

Had a Tuscan platter, from their own Tuscan farm, and a chilled red wine in the sunshine. Lovely.

We found the department store to be very nice. The sellers very nice. A little something for lunch in the restaurant was just 🙈. Really all three meals were cold, even though everyone had chosen something different, everyone had the “same uniform sauce”. The price on top of that...we were absolutely full!!!! Not recommended for German tourists.

A great department store where you can really get everything. Such department stores used to exist in Germany, but today almost all of them are no longer there. A department store where you can even buy furniture. That's brilliant. The facilities are very well maintained and the staff is friendly. Must see.

The Bay at Jarrolds was lovely as usual, very attentive staff and fairly priced fayre.

How many makeovers has this 1st floor eatery gone through over time ? Have used all of them during 50 years in Norwich. Yes prices rise and steeply recently but there is always the issue of value for money and sadly. this isn't the case with Benji's latest manifestation. No complaints about the service and potential of what is offered - there just isn't very much of it now. Paying £13,50 for a bowl of heavily milked scrambled egg, a tiny ( and tough skinned ) Toulouse sausage all balked out with half a toasted baguette doesn't seem like value to me. There are numerous other brunch outlets in Norwich producing more substance, quality and value than Benji's does now. It was once a busy, popular part of the Jarrold's store. This time at midday half empty and waiting staff nearly outnumbering the guests. Come on Jarrold's look at your pricing / profit margins again and restore our faith in this oasis on the 1st floor.

Beautiful departmental store, with loads of variety food and household

Not been into city centre for leisure purposes for a while popped in for lunch Great selection of food we had the baked jacket potatoes which were packed with plenty of filling and very tasty friendly service this store has high values for quality

Again great shopping every time I go it seams to get better and better every time always something new

Love the basement, sit on bar stools at the cheese counter and share a cheese and charcuterie platter and a couple of glasses of wine while watching the world go by. Then buy amazing pasta or pastries or a jar of their own brand spicy roots chutney to take home and eat with their scooping gorgonzola... I am sure there are other floors to Jarrold's but for me the basement is a small slice of heaven perfectly presented

A lovely store and a great coffee and cake.

A glass of wine in their bar is always a delightful experience. Shopping seems so much more civilised here.

Well laid out department store, always plenty to see and full of friendly staff

A much loved enduring stalwart of Norwich. Been visiting & shopping here for 40+ years. Excellent choice in clothes, shoes & homewares. Great place to stop & refuel - scones are legendary.

I usually love this place for the service and the lovely menu but visited the first time yesterday and was shocked at the poor and expensive menu! The choice was shocking with v small portions. Jarrolds what have you done? Please change this back to the old Benjis’s where the choice and service was exceptional

A big department store with specialty foods and drinks. The first escalators I ever saw!

Always a pleasure to shop in Jarrolds plenty of space to walk and a lovely range of merchandise

Favourite shop in the city - a little bit of London's sophistication with a Norwich twist!

Excellent staff good selection and keen prices

The cafe has changed but not for the best, you now have to order at the counter, the menu has been reduced. Food was open and sat there at the counter. I much preferred being served at the table it was always a lovely place to sit with friends and a great choice of food.

Well, we love Jarrold’s store and have dined in their restaurants prior to our latest visit and been happy with service and quality. However, there’s always a however, this visit with my daughter in law and granddaughter was very disappointing. My DiL went to the counter and ordered Croque Monsieur x 2 and Hummus on Sourdough for me. The Hummas and Sourdough arrived quickly as it was sitting on the counter uncovered for goodness knows how long. It then sat on the table for 10 minutes or so as we waited for the other food to arrive. Anyway, there was a skin on the Hummus and the bread could not be cut with the knife provided. Not a very appetising lunch out. Yes, with hindsight I should have taken it back to the serving counter and asked for something else. I wish I had!

The food hall is a foodies paradise!

I love the idea of a fairly posh family run department store. I love the food basement. However it is quite pricey in all departments. I rarely buy anything but love the relaxed atmosphere and old-fashioned vibe. It's good for unusual presents.

The "Makeover" is very underwhelming. Random bits of old wood tacked up. The blue and white tiles go with nothing else. The new tables look really awful, like they have been there donkeys years and need replacing. The tableware is mismatched with weirdly huge teapots. Nice concept Jarrolds, poor execution. The food wasn't particularly nice and it was expensive.

Aways a very relaxed atmosphere and pleasant shopping experience

I want to express my sincere thanks to Jane Smith at the Estée Lauder counter. Jane's extensive knowledge, kindness, and exceptional assistance made my experience truly wonderful. She is a true asset to Jarrold's Estée Lauder. Thank you so much! X

Absolutely appalling service from a store that I had such high expectations of. I paid for nominated day delivery for a birthday present that failed to arrive on time. Email communication regarding the delay was disappointing and dismissive, little more than “unfortunately” it’s not going to happen so lump it! A phone call to the store resulted in me speaking to Nick who was very professional, apologetic & did his best to help but the email responses received were very indifferent. Yes Jarrolds refunded my postage and initially offered £5 compensation upgraded to £10 but in all honesty I would have far preferred my nominated day delivery to have arrived on time. A last minute phone call to a local florist saved the day as a birthday present. A lesson learnt. Never again Jarrolds but thank you Nick for your professionalism.

A family-owned department store

This is a review for Jarrolds’ Print and Copy Centre in the Art & Stationary Building. I have used this service once before with no concerns, but today I was not as fortunate. The manager (who was at the printing desk) told me he can not print anything for me as it is too late in the day (it was 4 PM, they close at 5 PM) and he also needs to supervise another merchandiser on the shop floor and that I may wish to return tomorrow. He never asked what or how many pages I needed printing. This laissez-faire attitude was below what I was expecting from Jarrolds’ (and from any other respectable departament store). No wonder the shop was almost empty. In fact I won’t return there very soon either.

The food court is somewhat special and a hidden gem for Norwich, friendly staff throughout the whole shop.

Beautiful department store. Reminds me of being a child walking around all of the wonderful departments. Great food. Loads of choice. And a stunning building. Really is a gem of Norwich..

Jarrolds is a proper shop, staff are helpful and I love their local advertising. It has a local charm.

Amazing quality! First time coming across the brand. I also want to say if you pop in ask for Max he’s the man! We had a very interesting conversation about the brand, trust me when I say he knows it all! Top man! Happy customer.

Brilliant service and food at Jarrolds. Staff always helpful and pleasant and food home cooked. Thank you to the lady on the carvery today who served me and my son.

We go on treat days. Straight down stairs and to the food hall. Wine bar, snack platters then buy cheese, deli and nice bits.

Check very carefully when purchasing MAC products. Bought a Mineralize powder, got home, opened and it was smashed and broken. Called the store but was unable to get there for a while and now they will not exchange. Wish I had known the mistake would be left for me to rectify. A disappointing service.

Went to have lunch. Friendly staff. Wasn't too busy for lunch time which was great for Dad in hos wheel chair.

Day trip to Norwich. I used to live in Norfolk many years ago, and fancied a trip down memory lane. Turns out we will be driving there more often because of the fine old lady Jarrolds. Elegant, opulent, blooming expensive but worth every penny.

Fantastic store with high quality items and great staff 😊

Quality goods and friendly service.

I went to Jarrolds yesterday for the carvery on the third floor. I arrived at 1pm and stood in a queue to 20 mins with multiple members of staff close by. When we got to the front of the queue they had ran out of all meat. Huge disappointment considering it was a Sunday and only 1pm.

Independent department store what's not to like about this Norwich institution 👍👍😃

i got my nails done elsewhere and wasn't pleased with them. the lovely lady on the OPI counter with big round glasses (looked like a high prescription) and i think she was blonde? she helped me out loads and showed me which file to use to correct the shape and improved them a bit herself. she also made some fantastic recommendations for future nail ideas that would keep them healthy. i wish i got her name!! she is a lifesaver!!

Great store, visited women's clothes & deli. Bought quiche & £5 meal-deal. Deli is fab. Turkish delight, nougat, local produce, alcohol, cheese & meats. Cafe every floor. Art store opposite main building.

Wow, not been to a department store like this for years. Didn't even know places like this still existed anymore. This was without a doubt an experience just walking around. The selection of products on offer was huge and the food hall downstairs was amazing. Even got to sample some gin. We bought some food from the counters and it was delicious. Looking to visit again next time we are in town.

A fabulous cafe tucked up on the top floor. It was my first visit in forever and I wasn't disappointed. A good range of hot and cold meals, snacks, and treats, with a good choice of beverages. I opted for freshly baked cheese scone, filter coffee, and a rich delicious chocolate torte. It's a large cafe, so we chose a window seat with views of the market and Exchange Street. There's a range of seating options suitable for all. Little people friendly and great for group catch-ups. Friendly, helpful, and polite staff. The facilities were very good, clean, and well stocked. Disabled and baby change options. Access to the top floor is via stairs, escalator, or lift.

Wonderful privately owned store Lots of choices.

Cafe in the Food Hall very pleasant.

Oh wow, I loved this store. A traditional department store with good service, polite staff and goods not your usual run of the mill. Worth a visit.

Needed a light lunch before a wedding nearby but succumbed to the carvery and the pie which were both fabulous. Petty we don’t live nearer!

Absolutely wonderful,a great place for lunch,wine chats with friends.Great,attentive staff.100% recommended.

Jarrolds has to be one of the landmark shopping destinations in Norwich. Packed with amazing brands and some dinning experiences you never forget. The deli is a particular favourite, if you like your cheeses, you have to pay the cheese counter. The knowledgeable staff are on hand to help and advise on the perfect cheese for any occasion. Offering tasters to backup it all up. Greatbto see so many local delights on offer as well.

ideal place to buy a surprise luxury gift......

Absolutely delighted I visited the shop today. The lady in Clarins shop was so helpful and made my day! Thank you

It’s like harrods of Norwich lol, my mrs loves it, I nip in the lamb in or the bodega at the market, while the missus spends my money, but it’s a great store to be fair Delhi does great scotch eggs quiche and saus rolls

Great depth store, sells nearly everything

Thrilled, emotional thank you. I came to Jarrolds to the make up department Charlotte Tilbury and saw a lady Meriel. I was quite self conscious and struggled to deal with my skin tone of olive tan skin. Without being heavy on sales I was kindly sat down with kind eye contact, I assume she saw I was apprehensive but a little curious. With a few questions and listening to my concerns believing and wanting to be of fairer complexion I was explained a little how colour works. I perhaps wasn’t paying much attention as I had already put myself out my comfort zone. Nevertheless, and to my amazement, Colours and tones were introduced that highlighted what I already had around colours I always wanted to wear but never thought about choosing or how it would reflect or compliment my own skin tone. I was actually quite emotional and so happy that I could feel excited about working with my own complexion. I hardly wear makeup but to have a little routine touch up every morning is now a pleasure. I feel lifted. I was also introduced to the perfume line that I hadn’t thought of and again with just a few questions I found a perfume that I’m absolutely in love with at a pocket travel handy price. They were already busy there so appreciate much the attention I had. Thank you so much. Highly recommend