JACQUES CUSTARD At Winchester Auto Barn in Winchester

Excellent food kind staff set in a nice part of Winchester come here lovely place

We had the perfect experience at The Fox for our wedding reception, with 16 of us dining at dinnertime. Mandy and the team were great in advance in helping us personalise our experience and the food was cooked beautifully (starters, mains and desserts! The duck breast and the chateaubriand steak were the highlight) with so much care and attention paid to presentation as well. Service was perfect, and we felt looked after for the whole evening. If you are planning a small wedding reception meal for 20 or less guests or are looking for somewhere to go for dinner to celebrate a special occasion then this is the place to go.

Absolutely awful! We went there a few weeks ago we had a table of ten, when we walked in there were three members of staff behind the bar and not one of them looked up or acknowledged us for several minutes, then when the rest of our party arrived it took 10 minutes for our server to come over to us to take a drinks order which then took another 15 minutes to arrive, another 20 minutes later then come over to take the food order, it was Sunday and most of us ordered the roast, there was a choice of three lots of meat pork, beef and lamb, all £18.95 or pork and beef for £25.95 (prices not 100% sure) when asked if we could swap the pork for lamb there said it would be an extra £4, the food then took 30 minutes to come out despite not being told there was a wait time and we had 2 young children with us. When the food arrived it was barely warm and the meat was dried out. We then asked for some more drinks, when they arrived the server put down the tray at the end of the table and took one drink off then moved it round to the side of the table and knocked the remaining 5 pints of drinks over the table and most of us including the children, one of the meals and our phones and belongings, the girl picked up they tray and come back with a roll of blue roll paper which she put on the end of the table then walked off, expecting us to clean it all up ourselves with no apology given, 5 minutes later another member of staff come over to say they would bring some more drinks over to replace them free of charge but only brought over 3 drinks despite 5 being spilt. After that 3 of us ordered puddings and when asked if we could swap cream for ice cream with one of them we were told it would be £2 extra. Overall since it has been taken over and there is new management, the staff were rude, unprofessional and at no point were we given an apology, the food was very basic and cold and the wait time was ridiculous, everything was an extra add on. It’s a shame as it use to be one of our favourite places to eat, especially with large groups, however we will not be going back. We called afterwards and asked to speak to a manager and he said he would have a word with the staff again no apology given, awful.

Drinks before dinner. Service is always so good.

Amazing place, great staff, food is out of this world. Love it 😀