Jackson's Coffee House in County Durham

Coffee not nice and so expensive it's unbelievable . Very cold and won't be returning. Cakes also very dry and all staff seem to be bored and miserable

Called in for lunch with my husband. The staff were super friendly and helpful. We both had a decaf coffee (Illy) and a toasted sandwich. Everything was delicious. The decaf coffee was the best I’ve had ! It was made with freshly ground beans which makes all the difference. I have been to some coffee shops that use coffee bags and it’s just not the same. It was easy to relax and have a chat as the acoustics were perfect for this. I’ve been in some places that are so busy and echoing and it’s hard to relax and chat without raising your voice but Jackson’s is a hidden gem in this regard . I would highly recommend this coffee house.

The amount of changes I’ve noticed every time I’ve visited this place for business. They have changed brands and changed back and changed again. If it wasn’t for meeting a business associate here I would never have known it existed. Very poor advertisement! The lovely woman who works there is always a delight when visiting but other than her nothing is enjoyable here. The atmosphere is dull, it’s very quiet and the only custom seems to be coming from the xcel staff themselves? The prices are ridiculous for being such a small establishment... I expect these prices at Starbucks or a fancy boutique coffee shop but not here.

Does not look like a coffee house from the outside, and barely from the inside. The coffee is hot, fast, and there are a few food items if you need a bite. Service is pleasant, and ample, easy parking.

Always loved the coffee here, they have changed brands ,and unfortunately,I really don't think much of the coffee now , the staff are still lovely, but have stopped going, If I'm paying in excess of £2 for a coffee,I want to enjoy it, such a shame

Called here for a buissness meeting today with another colleague had a coffee was ok and a ham and cheese panini but real sour taste as gave women a £20 note she gave me change for a£10 told her she refused to look watch what you do here dodgy lot

I often visit Jackson's coffee house at lunch time. They do the most delicious homemade soup and they do a soup and sandwich deal which is well worth it! They're Grumpy Mule coffee is lovely. The staff are so friendly and welcoming. I would highly recommend a visit when in the area.

Often come here with my partner! Lovely place for a little relax!! Lovely cakes and cook choice of teas/coffee! Staff very friendly!!

Often meet here for business. Nice private tables, great coffee and snacks, good service and atmosphere. Busy at lunch times.

Found Very expensive too quiet and cold.a sandwhich and a coffee cost me £9.00 .agree friendly staff but seemed the people in there were all staff from xcel centre no other customers

Love going for coffee here, lovely staff, wonderful coffee, comfortable seating ,papers to read if you so wish, love it here.

I like the coffee, the staff and the seating options, sofas or tables. A super spot to meet up with friends or on business. Out if town but does tend to mean it's never busy.

I have been here for a cup of coffee. The staff were very pleasant and helfull. I would recommend this place to everyone.