Jack's Waterfront in Torbay

Looked on line to see restaurant was open, travelled 30 miles, parked, walked to restaurant at 6pm to be told by staff that they were closed. Why say you are open when you are not ? Poor form really

Jacks decor attracted me & my family in I could not fault the decor it was very nice, but as far as the food price & overall experience goes if I could give no stars I really would!!!! Husband ordered chicken wings his first words after tasting was "should have just gone to weatherspoons" I ordered fully loaded bbq pulled pork & cheese chips they where hideous pulled pork tasted like it came out from a plastic bag no seasoning no taste & mostly fat my toddler wouldn't evan eat the chips! For the 2 food items 1 cocktail & 1 pint came roughly to £50 quid please just save your money & go elsewhere.

Have been several times to this restaurant during the summer,always pretty good ,but today big disappointment.Could not be bothered attitude of waitress even though only 7 customers , poorly presented food delivered by chef/owner? No check back both quite happy to stand chatting while 2 out of 3 tables left with dirty plates till customer s left ,no enthusiasm whatsoever

Lovely diner. Great menu with very friendly and helpful staff 👍

Lovely place , food was severed quickly and was nice, friendly staff .

Lovely food, loved the theme, background music etc, obviously a lot has been put into making it feel like a 50's or 60's American diner. It was very quiet when we went, only 2-3 tables had customers

Frozen overpriced food , milkshakes were ok but the food is frozen and processed rubbish , you pay more as your on the “waterfront” , the place itself isn’t the cleanest and the toilets upstairs look like they have never been cleaned, wouldn’t waste your time or money as there are a lot more places to eat on the waterfront that are much better quality.

Was told the wait time was 30 minutes for food when we ordered. Waited 50 minutes for two breakfasts! When I asked how long it would be, the server said she’d ask and then hid in the bar area. When I asked her again, she said it was on it’s way, shrugged then pointed to a practically empty restaurant and said there’s only one chef, what did I expect. Wow. I told her never to do that to a customer again. The breakfasts arrived. Another wow. Sausages well under cooked and fried eggs well over cooked. Solid inside. We did not eat it, got a refund from another sever who seemed embarrassed and we left, never to return. Oh dear, it could be so nice too. Management, hire more kitchen staff and servers with some customer service or your business will suffer.

Love this place, portions look big but only had a drinks. Smoothie and milkshake. Banana and strawberry smoothie was all fresh and delicious. Banana milkshake was made with whipped cream, ice cream, real bananas, toffee sauce milk, and Banana foam sweets on top. Awesome!!

Three of us came here for evening food on Bank Holiday Monday , the restaurant was fairly quiet and the food was perfectly cooked and quite acceptable, Waitress Aimee was particularly fun especially as my friend and she were having interesting exchanges regarding how annoying i can be while we were ordering, I however was not the one who customized the hell out of what he ordered. In any case all was well, until my friend ordered "A pot of Tea" "if you must!" was the response he got , which was amazing , this place is an American Diner and Americans DON'T do tea , so i'm totally with that. But of course this was all friendly banter and made our meal experience much more interesting and enjoyable.

Food was nice Servers were polite But the toilets were absolutely disgusting, the stairs going up to them look like they’ve never been cleaned

Visited at 8pm Tuesday as a family of 4. Greeted by extremely friendly staff and shown to our table. Food is ordered at the bar. The staff were honest with my question about loaded fries being enough for a meal or as a side. I was glad that I chose these as a main. Very filling. All meals were served hot and well presented. Real diner type menu options ranging from hotdogs and burgers through to loaded fries and shakes. Would definitely recommend. Thank you to the staff for making it a welcoming visit. Didn't catch their names but they were sisters I believe.

I would not recommend to anybody decor is very much American that’s about the best I can say. Food was cold soggy and tasted like it had just come out of a microwave. Cutlery was dirty and menus were wet and floppy. The staff were not welcoming at all they didn’t come over to check on us most of the time they were stood around on the bar having a chat not doing any work.

Food okay very simple. Good place for a quick meal. Nice inside and out. Ladies from behind the bar very nice and helpful. 3 stars becouse twice we almost get not hours meals which was a bit annoying for hungry people

The milkshake was really nice and really delicious

Portions are very small and ordinary for an American restaurant. Too expensive for frozen products does not meet my expectations

What a big surprise 😦 this American breakfast & grained soda juice with ice cream with a friendly service & very professional so good I can recommend this place you will not be disappointed. Mr. Wig. YouTube

Lovely staff, service was prompt. Paying a premium for the location 100%. Good food though.

Good breakfast, staff are helpful friendly, the dinner is clean n presentable oh n you have to try their cocktails. Recommended Waterside Jack's

All around a terrible experience. Overpriced considering it was all frozen food just heated up. Service was awful, staff did not check on us once during our meal. They didn’t even give us napkins. It couldn’t be farther away from actual American food. The only decent thing was the decor. I wouldn’t recommend, skip this place entirely.

Food was abysmal and just a bunch of frozen pre-made trite and overpriced. Less American and more poor pub food. The decor was okay, hard to get that wrong if you're aiming for American, but the biggest misstep to an American experience was the hospitality. You have to go up to the bar to order your food and the staff did not check on us once during the meal. Really poor experience, would recommend going anywhere else on the waterfront.

Been here several times before today 2nd June 2024, experience was bad ordered a £12 breakfast, Bacon looked like it had been recooked and even had burnt in sauce on it, hash browns were dripping in fat, received half of what looked like a toasted panini instead of White Toast, overall a disgusting breakfast, wasn’t even approached by staff to see if our food was ok, will not be returning, they either have a new Chef or their equipment in the kitchen needs cleaning better not good for Jacks

The atmosphere inside of this restaurant is amazing. I love the illuminated signs and the booths are very comfortable. When I looked at the menu, I found it quite hard to find a salad anywhere. When the food came, the waitress was very polite and it tasted great. One tip I would give is that if you order a float, it might be quite foamy and spill out . Overall I would give them a 4/5

Amazing food and drinks been eating at jacks the past 5 days and it’s beautiful staff and owner are nice and polite and welcoming

Food is amazing. Had the chicken combo, the wings were amazing. Prices are pretty good too. Every time we go to Torquay we take the opportunity to have lunch here. 100% would recommend if you like amrican style food.

Stopped in on a Thursday lunchtime for a quick lunch. It was very quiet, but this meant service was very quick. The prices were reasonable and the portions were good. There was a good range of choices on the menu and it had a very classic diner feel.

Food first came looked ok, but was very poor pancakes cold, cheap ice cream. Stale malteasers. Found hair and staff informed us the food was out of a packet. Also very dirty walk way to the loos. Waste of money

My kids love this place, great milkshakes and pancakes

Weatherspoons standard food and drink at twice the price. No atmosphere, staff stood around chatting louder than music. Shame these places exist as they lure people in with the 50s American diner experience and serve rubbish. Save your money and eat at one of the many other restaurants. £50 for two adults and one child, burger, two hotdogs (one kids) and side of onion rings. 3x soft drinks.

Great vibes and a lovely little waiter!

Recently visited here and was quite disappointed after paying nearly £40 for two milkshakes and two meals. I wouldn’t mind so much but I had a Coke float and they didn’t use original Coke. I ordered a wrap and something called “love me tenders” and both of them were awful. The meals were between £12 and £14 each and honestly, I’d expect more. the wrap was made very cheaply with the cheapest ingredients possible. The “love me tenders” were literally four nuggets four onion rings and a handful of chips and this was £14! In my opinion this is not suitable to be an American diner, it’s clear to me they are using cheap ingredients and charging the highest price possible. It’s a shame because it seems like this place used to be really nice looking at the other reviews however, this really wasn’t the case when we were there.

My partner and I just nipped in for a quick coffee my partner had a milkshake which she said was an amazing milkshake I had a mocha which was really nice the staff are really nice and friendly the diner is a great concept.

Great location and lovely staff but unfortunately food was sooo disappointing! Went in for breakfast with a group of friends as one fancied pancakes! No healthy options on the menu, bread was white only! 🤮 One member of our party ordered EGGS on toast, I’ll say again EGGS! It came as 2 large slices of white bread and ONE EGG only!! The egg was small and overcooked too! I ordered beans on toast, but the beans were cheap and unpleasant tasting! This place could be amazing due to their lovely staff and location but the food and menu needs an overhaul! Healthy options made available, better quality food and to supply what’s promised on the menu! If it says Eggs, you expect eggs not EGG!

We came in today had a lovely warm welcome from the lady behind the bar we ordered the black and blue burgers and Chicken salad and wraps they were delicious the chef brought them out himself very pleasant man overall great experience will definitely come back to try the waffles and pancakes as we were so full would definitely recommend this place

Food wasn’t good and menu very misleading about what actually comes out, the staff were super friendly and helpful would be a great spot if they did serve the menu expected (American diner not British pub food)

We were looking for an alternative to fast food premises with our grandchildren. They serve all the usual favourites here but with an interesting concept, diner style. We loved it. The place was exceptionally quiet, so you do wonder if you have made the 'right choice'. The milkshake was according to our grandson 'the best ever', and although enormous he polished it off. Our food choices were hot and plentiful. Even kids dippers were fillet chicken, very surprising. The downside, a little pricey but you have a nice view and character so it seems fair.

Chilli dog literally had the scrapings from the bottom of the chilli pan there was no physical chilli to be seen the cheese was on the plate instead of on the hot dog which was nothing more than a plain jumbo sausage and the hot dog bun was not fresh. I also ordered aside of four onion rings for £2:50 these were frozen plain old 99p a bag onion rings. When your paying £17 for this you expect it to be of a stNdarx the onion rings did not even come with a dip. Save your money and go elsewhere. I will not be going back

We got here as they were about to close and the lovely lady serving let 5 of us in for some good American food... Burgers, Chicken with Beer and Shakes all round... very enjoyable and really lovely staff...

Friendly staff,Food absolutely spot on, good portion sizes ,couldn't fault anything. Clean . Decor great. Reasonable prices. Good selection on menu. Definitely going back

Well if you want fast food that good go to Mc Donald’s Not the best service food can now see why we got in

Was walking along the harbour and came across this little gem! There were 16 of us. At first we were going to have their scone and tea cake deal. But half went for full on meals. The service was really nice and genuine. The food was delicious. I had the wrap which is very different for what I would normally go for. But it didn’t disappoint and was lovely. Would eat here again.

Good food, good service, quiet atmosphere - not many customers!.

Friendly staff, well cooked tasty food at a reasonable price for the size of the dishes.

An excellent place to eat drink and enjoying the location facing the harbour.

0 starts. Went in with my aunt to get breakfast the Sunday before last at 11:35AM. Ordered two english breakfasts and paid at the bar within 5 minutes of walking in. Got our drinks and sat outside for about 15 min. I went in to ask if the food is coming soon and It became obvious that the cashier had forgotten to tell the chef about it, even asked me "What did you order?" Frustrating, but I didn't want to be rude as she seemed new. She went in the kitchen and asked for it to be made. Waited another 15 min. with no effort from the staff to communicate what's going on given we're sitting outside for 30 min. now. With no food and idea what's happening, I had to go in once again and was told the food is coming out "now" with obvious annoyance from a more senior cashier. Another full 5 minutes had gone past and I went in yet again - no food in sight, and both cashiers were almost surprised that I'm chasing on food ordered 40 min ago - it was 12:15 now, the food was still not ready and I just asked for my money back as at this point the situation was ridiculous, I had no trust in them or interest eating at the restaurant. We also felt very unwelcome, although we showed nothing but patience for them. Instead of an apology, we were told the chef is new as if we could have done something about it and then proceeded to be questioned "So you think it's easy too cook, do you now?". I had absolutely no more time or energy left for this lady, we were left hungry and with our time completely wasted only to receive attitude and hostility in return. Absolute disgrace, lack of common sense and sympathy for people you've left hungry for 40 min.

It was not busy in here we ordered two breakfast we had a coke and I waited for my latte 15 minutes later I received my latte it seemed like the chef was cooking each meal separately so we had to wait for 55 minutes before we had our breakfast we spoke to the young lady who served us and told her that took along time she replied that the chef was new apart from that the breakfast was nice

Excellent diner with frendly staff , also dog friendly 👌

If you're looking for overpriced frozen food, poor cleanliness and no atmosphere! Then you've come to the right place! Surprised the waiting staff don't wear balaclavas because this place is like daylight robbery for what they charge you. Pop to Iceland instead you'd save 75% at least

Great food and large portions. Reasonable priced. We all enjoyed our food and will be back. Friendly and helpful staff. The restaurant was very clean and tidy.

Lunch here today, very clean staff polite and friendly. Food was amazing. The view over the harbour is amazing although the rain was torrential.

We came here for breakfast, because it did pancakes which is what the children wanted. It was friendly, and staff were helpful. The food was quite nice, although I'd say the pancakes were a bit small to be "American style". Would come back.

Great service, atmosphere was great staff terrific

birthday party for a 6 year old girl - the ladies down the diner (kKm n co) were AMAZING - knocked it out the park - decorated it all in unicorns and PINK! allowed the 16 kids to run riot! fed and watered the adults - the food was fab, hot and served together - the staff helped, went above and beyond and we will go back anytime we can! A HUGE thanks you from us x Megs, Meah & family

The food was well cooked and arrived hot, fries were crisp. The burger meat was OK, a bit tough. It also had lettuce, red onion, and melted American cheese. Butger was bland. The wife had a chicken platter of deep fried breaded chicken was a bit bland. The decor was American diner style, clean and Service was quick and friendly.

Loved it here. Meals were braught out quickly and we're piping hot everything was cooked perfectly and the milkshake was naughty

staff where really nice, and the 2 for 1 cocktails from 4 till 7 is great value, just be careful of the stairs to the toilets as the are very steep, apart from that i will definitely visit again

Very poor service not the waiters fault Dident complete my order rd the cooks fault for not reading the order won’t go there again.

Large portions, good service, lovely food and a friendly team. Offered to serve our one year olds dish first so I could feed him before mine came out. Which meant I got to eat a hot meal! Would highly recommend.

My sons only had the milkshakes from here. After the first one, every time we passed here we had go and have another one. Really nice decor, done in an 1950s American dinner style.

Place itself looks great. Sadly that’s where it ends. Food, service is sub-par. Coffee was week and bland. Staff clearly don’t seem happy to be there. Owners conducting business in restaurant centre table and didn’t even once greet any customers while We were visiting. Very pricey for what you get. Save your money and eat elsewhere.

The food could be better. I don’t know what it is about the American breakfast but it always looks plain and boring when it comes out. (Compared to other places) I might be being picky I don’t know. The milkshakes were great. I really enjoyed the milkshake. My favourite thing about jacks. I’ve had the pancake stack and I was disappointed. The pancakes were too small and I didn’t get enough of them! I’ve been to the USA and had American pancakes so I know what I’m looking for. I felt the pancakes at Jacks fell short. The syrup was god and plenty of it. If I could suggest some improvements it would be to increase the thickness of the pancakes by 100% (they’re really too thin, offshore’s are better in my view) and the increase the diameter of the pancakes by at least 1.5 X Add a customisation option to add cream, Nutella, syrup, peanut butter, different fruits (berries, bananas etc.) offer some sprinkles and other things like chocolate buttons to go on top. I think that would really enhance the American pancakes and make them more American. I know it’s only American themed but you wouldn’t go to Jacks unless you wanted American food. So you might as well do it properly. Will probably go back but most likely for lunch next time. Unless the pancakes get better.

Charged too much for extra mayonnaise.

Kids enjoyed it but not great for adults. Our friend has a dairy intolerance but they don't have dairy free ice-cream so no good for vegans etc. Burgers 15 quid and no alcohol free beer for designated driver. I had the salad and Shirley temple mocktail.

Really nice, clean place to eat, staff really pleasant, and helpful, all three of us ate there twice, enjoy very much..food really good, would definitely recommend, thanks guysx

Nothing American about this plaice burger was terrible frozen bread roll defrosted quick as it was flaking everywhere over priced rubbish

I'd expect much higher quality food for the prices charged. Equivalent to cheap pub grub. Staff where friendly and professional.

The menu said moving mountains burger, but what actually came to the table was a soggy vegetable burger thing. Staff were polite but it was clear that they were intending on serving me something totally different from what was on the menu. It's the equivalent of ordering a beef burger only to be served a chicken burger. Staff were apologetic and were gracious in giving a refund, but it felt like a poor attitude from the restraunt to just assume that it would be acceptable to serve something totally different to what is on the menu.

Had a lovely breakfast here. We had a full house as they was lovely. Staff was lovely and pleasant. Staff met us at the door which was nice. Service was great. I would recommend this place.

Overall a lovely place to eat the food and shakes were absolutely beautiful. Only downside was my chicken burger was slight over cooked

So disappointed with this place food was very very poor ..service just as bad actually wot service 🤣 ...£80 down the drain ...nice one 🙄 find somewhere else don't throw your hard earned money away ..thank me later

Decent food but small portions. The staff are lovely.

Absolutely amazing here I highly reccomend food its very nice and quick service and very friendly staff

Brilliant food, lovely staff, novel and varied American style menu. Great experience all around!

Fantastic! Three adults one child. All burgers, fries and milkshakes were lovely. Place was very clean and the staff were so friendly. We will definitely be back.

Poped into town on my day off though I would have someing to eat and try out Jack's . Wish I had gone to Mac'ds the price is way to much, for the poor food like the burger I had it looked like a 6 year old had made it in fact they could do a better job . You need to sort it out Jack's make the food to mach your price .

Very obliging staff, Dog friendly

Will not recommend this food outlet, very cheap food at very high price. Staff are very rude to

Good cocktails though overpriced for the location. Closed surprisingly early for a sunny June evening.

Food a bit expensive but you get large meals. Lots of milk based products so no good for lactose intolerance

Terrible food over priced cheap burgers, look elsewhere 😫

Can definitely say the worst burger ever , to the point I was sick why I was there, did get a refund

Food is terrible service was ok burgers are cheap over priced

Great service, but pricey for what we got. Quality ingredients but the breakfast was expensive and tea/coffee wasn't included. I know it's a seasonal/touristy spot but it's but too much for what you get.

Food tasted frozen and then microwaved, was very bland wouldn’t recommend also the food isn’t worth the expensive prices

Had a meal here but pricey for what it was £15 for a hotdog and chips and it tasted like a burger van sausage. Milkshakes are okay, but service lacked enthusiasm

My husband David and me had a lovely meal today .lovely staff very friendly and helpful .

Honestly the nicest place i have ever been to, customer service is absolutely amazing, there was a young girl behind the bar, couldn’t be any older than 20, couple tattoos on the arm. She was an ABSOLUTE darling. So kind, so friendly, i felt so welcomed and we had a lovely chat. Honestly never met a nicer young adult in my years. All the staff there are friendly, polite and very very welcoming. DEFINITELY a must to go visit if you haven’t already. We had our drinks made almost instantly and the food was to die for. We assumed it would be like mc donald’s but it was actually very nice. The woman with the fringe and black hair was so lovely too, definitely an amazing place to go to if you’re looking for a place to go. Would highly recommend

Absolutely disgusting customer service!!!! Staff got my order and my friends wrong. I ordered a chicken wrap and halloumi fries with ranch sauce on the side wich was 1£ extra for my daughter. They brought me a salad with few pieces of grilled halloumi on top instead of the fries. I told staff member that I ordered the fries and she started to argue with me about it. She basically went to the kitchen, got rid of the salad and plated the grilled halloumi pieces, as if i couldn't tell the difference between grilled and coated fried pieces. At this point, I went in to bring the plate back and ask for a refund to the manager, who quite frankly was extremely rude with no customer service skills whatsoever. I requested a refund for the salad they charged me incorrectly and the ranch sauce. The manager told me I was not charged for the ranch sauce and asked her staff member if I ordered the sauce, wich she firstly said "I don't know" then proceeded to just blankly say No. I felt highly insulted as she was lying deliberately in my face. I didn't want to argue over 1£ so I let it go. As I was walking away to go back to my table outside, I heard the manager talking behind my back saying that I was rude, wich is absolutely unacceptable for a manager !!!! As I got to my table, I found that someone brought the ranch sauce they swear I never asked for!! What an absolute joke this place is!! I went back in to return the sauce. After all this horrible encounter, I lost my appetite and I couldn't even eat the wrap I ordered. My friends went to use the toilet before we left and tried to speak to the manager who had a disgusting behaviour and told my friends to quote "disappear now". I have never been anywhere in my life with such a nasty and unacceptable customer service.

Had a late lunch in here, staff were very nice. My daughter has a thing where she has to use her own straw and accidently left it there. I opted for the cream tea that comes with 2 scone's, as you can see by my pictures there wasn't enough cream for all scone, I was a little disappointed, but I'd eaten enough at that point. If you need to use the toilet, prepare for a mountain climb up some stairs.

No stars if it was possible! Very rude staff absolutely disgusting attitude specially from who seemed to be the manager . Took orders wrong , charged for things we never got, got an order of a halloumi salad when we asked for halloumi fries so we then got a plate with the halloumi that was on the salad in the plate as halloumi fries! Got told that we have bad attitude because we complained , when we wanted to leave we went in to speak calmly to the staff and manager about the problem, manager kept asking if we wanted a free drink as if we were just wanting something for free and when we said we are not after getting anything for free we are only asking for an apology the manager said that she is not giving anyone an apology and then got told to leave the place.

slightly over priced considering everything is deep fried rubbish

Awful. Mould on my burger roll. They seemed surprised that I wanted a refund but still charged me for my drink even tho I felt so sick I couldn’t drink it!!

A fine Cream Tea, friendly staff! A pleasant place to sit and watch the world go by.

What a lovely place !! perfect for a summer beer..great view of the dock, combined with excellent fries and beer and chicken wings, lovely and kind staff - nothing can get better on a perfect sunny day. Must visit place for a reasonable food and beer. My kid loved the milkshake !! Excellent in everything..

Great place, amazing shakes & friendly staff x

American-ish diner near the water with plenty of food options and large portions.

Great place, fab food and really friendly and knowledgeable staff. Has a lovely atmosphere also.

Food was good. Shame about the absolutely abysmal miserable staff, very rude. Very grumpy. Avoid.

Food was good. It came out a bit late and it wasn't busy. The only thing was the shop was very cold like sitting outside. No heating

If you looking a for a good simple English breakfast this is the place and great coffee