Jack's Gelato in Cambridge

servants are racist. No one serves me until a white couple came in, and they cut in the line in front of me. Edit after arrogant owner’s response. I wasn’t playing with my phone. I’m holding a toddler waving my hand and smile. They are not my servants, but they do serving customers. Your response is rude with full of wrong assumptions. If you take a moment to look back the footage for your camera. You can see what happened. But you are not. Proved that you are racist and arrogant.

I hate leaving bad reviews, but 2 stars and I'm being very generous. The ice cream (please, don't insult Italians saying "gelato") was bland and icy. Good gelato tastes exactly like the simple ingredient its made of and creamy, not this. This was more like cheap Tesco ice cream than anything resembling Italian gelato. Almost 5 quid for 2 scoops that I had a hard time finishing. Had I known, I wouldn't have had it even if they paid me the 5 quid. I feel scammed, to be honest. EDIT: The friendly owner replied saying my reviews are habitually low which is clearly untrue. Good reviews where good are due. At least with McFlurry, I know what I'm getting and saving a few quid. Happy to try the establishment next door next time to broaden my horizons as I can't clearly distinguish between overpriced ice cream and actual gelato. Happy weekend in Tuscany.

Someone recommended this for me. Order dark chocolate & sea salt ice cream with dark cone. Taste good.

Hidden gem, on a quiet side road - such creamy gelato and really good selection of flavours! Don't miss out

Nice Gelato. Many flavours with vegan options .

The chai masala was ABSOLUTELY DELICIOUS. 😍 was genuinely blown away! Chocolate Raspberry ripple was quite good too, but the raspberry flavour wasn’t that strong - mostly just chocolate

I tried Fenland Celery. It was interesting.

I ate it as a package and had it with chocolate cone + lemon sorbet + crawberry. I visited a famous gelato shop in Cambridge, but the taste was bland than I expected. It wasn't bad, but it was a bit pricey for ice cream, so I expected high quality, but it didn't seem to live up to that standard. Compared to waiting in line, turnover and service were very good. The inside of the store was also clean.

Every flavor I’ve ever tried has been so wonderful. Their service is always kind and quick as well

This is the kind of place that warrants high expectations with its out-the-door lines and pretentious flavors like mezcal raspberry ripple. They deliver. The flavor combos are tantalizing and softness of the gelato is remarkable. I went twice in a day.

Delicious gelato and I’m not even a big ice gelato or ice cream person. Their flavors change daily and they are generous with their samples, though I only tried two. Next time I’d try 4 (they give you 2 on either end of a wooden spoon). Note that the flavors are different at the 2 locations in Cambridge! I got the sticky toffee pudding mini scoop (half scoop) for £1.80. It was like a sweet cream ice cream with bits of sticky toffee pudding. I LOVE that they do a mini scoop! It was the perfect amount for me. I might even do a mini scoop at each location in the same day because why not :)

Best ice cream I have tasted, home made all natural how it should be, it is ausum. Can’t judge atmosphere as it is a takeaway.

Wow! Excellent ice cream with VERY unique flavours and combinations. Service was quick and easy, and despite the weekend evening rush, the line moves swiftly. Thus, you don't feel the wait. Was taken there by my sister while visiting here in London. It's worth the effort and time spent to get there. Given the flavours you would not be getting anywhere else!

Jack's Gelato generously donated a voucher for 10 ice creams, for our local school's summer fete, showcasing their fantastic support for the community. Their contribution brought a sweet treat to our event, and we are truly grateful for their generosity. Known for their delicious and unique flavors, Jack's Gelato is a favorite among both kids and adults. Highly recommend Jack's Gelato for their commitment to local initiatives and their delightful frozen treats!

Awesome gelato and super friendly young people running the shop. You can try samples of different flavours first and they really try and help find something you'll like (all flavours are great but I loved the yogurt flavour). Also a great price of £2.90 for a large scoop, which is great compared to London's tiny scoops selling at £5-6! 😁

Lives up to the hype! Quality ice cream at a reasonable price.

Really tasty gelato with a unique range of flavours. Really liked Coconut & ube, Eton Mess, and the Damson Sorbet!

Went here a couple of times during my stay in Cambridge. Had sorted Oreo ice cream and a honeycomb milkshake. The staff are friendly and allow you to try the ice cream flavours before you purchase They bring out new flavours every day with some unique flavours

Nothing wrong with the gelato but today the guy at the till seems really unfriendly. I asked if I can try two flavours and he only gave me one first, tried to charge me with the price of a full scoop while giving me a tiny scoop, and asked me to reuse the tasting stick for my ice cream. Any of these micro-aggressions may appear to be fine on its own but when it comes together my only assumption is that this shop is hiring staff that is an absolute racist and show no respect to their customers. I hope that actions can be taken and no more customer will suffer again from the same situation which ruined my mood for the entire day. And not to mention I have visited Jacks a thousand times before.

Tried there Ube, Dark Chocolate and Sea salt and friend tried Hazelnut scoops here. Ube was very light and not too sweet or overpowering. Dark Chocolate with salt was really salty as per my liking, glad had a Ube to pair it up with which helped to balance out the flavor. The Hazelnut was a winner. It was perfect. And we were lucky as there was no long queue for us, hardly 4 people ahead of us. but when we stepped out with our ice creams, there were already 10-12 people standing out side the shop.

Some of the best ice cream I’ve ever had. Always has fun, new flavours and the queue never takes too long

I recommend the hazelnut taste of ice-cream.

If your in Cambridge you cannot miss this gem! Best gelato , the cookies a cinnamon biscuit was a personal favorite with the infused coffee. Prices from £6.95 for 2 scoops on a sugar dipped cone

Lovely staff and delicious gelato

service was great, they were really helpful. however, ice cream is decent

Among the very best ice cream to be found in the UK. It never fails to impress and is always memorably delicious.

Consistently amazing ice cream with hundreds of fun flavours and a menu that changes daily! The queues are long on hot days and weekends, but they often have four or five people serving and the queue moves quickly. Also you can spend your queue time planning your order - but beware, some flavours sell out! By the evening a few things from the printed menu may be gone, but they keep the inside menu on the wall up to date, and even add new things throughout the day! Cups and cones are the same price but they also sell cones dipped in chocolate for a bit extra - the chocolate layer is properly thick and delicious! They do granita in summer and hot chocolate in winter, but I’m all about the gelato. I’ve tried lots of flavours over the years - they have amazing standards like their signature dark chocolate and honeycomb if you like the basics, but I’ve often been shocked to enjoy unique things like passionfruit and basil! You can have up to 3 scoops in a cone/cup, or get half-sized ‘tiny scoops’ - I always get a ‘double tiny’ for 2 flavours with the size of one scoop, it costs 40p extra but is good if you’re indecisive! Top tip, you can ask for tasters which the friendly staff are happy to give you - they can put 2 on one stick to save the sticks! Also ask what the ‘secret flavour’ is everyday - it’s also on instagram. They have an online ordering system but I like to go in the shop because the staff are really knowledgeable and can talk you through the flavours so it’s a more fun experience (and doesn’t take much longer in my opinion). The shop is open till 11pm or midnight on Saturdays so great for post-dinner ice cream. Jack’s is a favourite amongst students, tourists and locals alike - it has been great to watch the business grow over the years to 2 shops now! Try it, you won’t be disappointed!

Great ice cream place in Cambridge. Will definitely come back again 🥰

Excellent ice cream, cones really good too . Recommend the honeycomb ice cream

Saw this gelato shop on insta and thought we should check it out whilst staying round the corner and we werent disappointed! There was a queue even at 7pm but was worth it. Even the vegan flavours were nice! £9.80 for 2 scoops each i didnt think was too bad.,Would definitely get this gelato again.

Come make a pilgrimage to Cambridge’s famous ice cream shop There are many flavors, you can try them first After you finish eating, decide what flavor you want. For those who don’t know how to order, they can also scan the Qrcode to order online and then pick up the food from the small window next to it. The whole design is very good All flavors of ice cream are delicious😋 Just choose the flavor you like!

Never had it before but came highly recommended. Amazing how you can get used to cream. Tried Ely shop too. Enjoyed choc - seeing as rum n raisin wasnt available

Delicious artisanal gelati (ice cream, sorbet)! And efficient service. Quite expensive but no miracle. I recommend trying the violet gelato, coconut if I remember.

Our favourite place in town! The line is long but it moves quickly. Don't forget to ask about the secret flavour!

Excellent ice cream. Good texture. Excellent and special flavors.

I've been there twice, and the ice cream is absolutely delicious and worth the above-average price. Lines are a bit long at times but far from unbearable (usually 10 mins max). I love the interesting and unique flavours that change every day. Overall nice and efficient staff members and would recommend

The queue to enter the store is a bit long, but the queue time is not long and the speed is very fast. The store clerk is very kind. If you are interested in a flavor that you are not sure about, you can ask the store clerk to let you try it. Don’t be afraid of embarrassment and just choose! If you see a strange flavor, you can take a bite and try it🥰 Most of the flavors will be sweet. If you can't eat sweets, be careful and choose pure chocolate or brownie flavors.

Jack’s Gelato has always been a family favourite for us so it was a joy to have them at our wedding. The guests loved the cart and all the flavours and helped leave our wedding on a sweet note. Thanks for everything!

Such an impressive little place, even with a qué out the door it moves quickly and you get served, not only fast but with a smile, the staff are lovely and the ice cream is delicious, fantastic vegan options without them just tasting of coconut milk like alot of vegan ice creams. Really interesting flavours that you won't find everywhere and not just for a gimmick! The prices a very reasonable for what you get too!

4.6⭐. We are international travelers. This Gelato is said to be a famous ice cream shop in Cambridge! Gelato means Italian ice cream. The space in the store is relatively small. When we visited on Friday afternoon, there were many people queuing up and it took about 10 to 20 minutes to wait. The entrance is relatively small. There are many flavors of ice cream, some of which you can’t seem to find in Taiwan. I chose double honey, which may be very sweet to some people (the picture is a friend’s hand), but I think it tastes pretty good. It tastes ice-cold and sticky. It's sticky, and according to a friend, the gelato he ate in Italy is better. A two-ball gelato costs £4.50. Two balls are obviously more cost-effective than one. The price is the same when it comes in biscuits and cups. Service part: We were confused about the items on the menu because one item contained two flavors. When we wanted to choose two flavors, we misunderstood that this item only counted as one flavor. Fortunately, the store The waiter patiently spoke to us in English slowly (perhaps he happened to encounter a word we had never heard of), and finally it became clear that he felt quite friendly to foreigners, even if there were a lot of people. This brings back great memories for me in Cambridge. 20240726

The queue was down the street, but it was worth it. We liked the gelato here a lot. There were vegan granitas, and also some vegan flavours. We especially liked the dark chocolate, the coconut and ube, and the strawberry. Also, the chocolate-dipped waffle cones were vegan, which was a nice treat.

⭐⭐⭐⭐⭐ Jack’s Gelato is a true treasure in Cambridge! We tried the vanilla, strawberry, chocolate, and honeycomb flavors, and each one was an incredible treat. The vanilla was rich and creamy, the strawberry had the perfect balance of sweetness and freshness, the chocolate was decadently smooth, and the honeycomb was an absolute delight with its unique crunch and sweetness. These were hands down the most amazing gelato flavors we’ve ever had. The staff is friendly and welcoming. If you’re in Cambridge, this is a must-visit spot for any dessert lover!

It’s so delicious. I recommend Coconut! ! It turns out to be purple🥥It smells like taro, so amazing😋The price/performance ratio is very good. If I come to Cambridge next time, I will try it again✌🏼

Yummy gelato! The gooseberry sorbet was a rare find, was yummy but I think it may not suit everyone’s taste palates. Coconut & Ube was divine! Hope you have it next time I’m back… Tempted to get other things too but had my luggage etc.

It was very delicious and creamy!

Jack gelato never misses!!! Some of the flavours are definitely better than others, but that is part of their never-ending experimenting. The menu is updated everyday, don't forget to ask what the secret flavour is! Some of my favourites: salted oreos, roasted banana, Alfonso mango

Lives up to the hype, always worth visiting when in Cambridge.

Friendly staffs and nice gelato!! Highly recommend house mascarpone and coconut +ube, it’s quite rare to see this flavor in the uk! Went there twice when I was in Cambridge!

Best ice cream in the world! Also it's reasonable.

It was a fast and kind service. The honeycomb gelato was delicious.

Sigh. This review has been years in the making. As I sit here after paying £4 for one scoop of almost acceptable ice cream in Edinburgh, I can’t help but reminisce about better ice cream… The worst part about Jack’s is that after eating it no other gelato/ice cream will ever bring you joy. I have since moved away from Cambridge to Scotland (where the frozen dessert situation is crying for help yet surprisingly expensive). Jack’s helped me and my children survive lockdown 2 (maybe it was 3, I don’t remember). But we went every day. One day it was 0 degrees (see picture). Never too cold for good gelato is what I’ve always told my children. They’ve always agreed. Jack’s Gelato sustained us in good times and in bad. It’s been a year since we left and we are still mourning the loss of a quick cycle to the world’s best gelato. Our personal favourites: Strawberries & Cream, Girton Apple, Honeycomb, any of the nut flavours (😍😍😍), Mango. There is no better ice cream anywhere.

Gelato, loved by many young people Dark chocolate & sae soft

Really impressed by how unique their vegan flavours are as most places just stick to plain vanilla and chocolate. Ice cream is really good quality and the line moves quickly.

The best ice cream in Cambridge! I keep coming back for the vegan chocolate scoop in a dark chocolate cone. What a treat! Don't be alarmed by the queue btw, just order online when you're there and it will be ready in minutes:)

Delicious gnodurma varieties are very nice There was no vanilla caramel, although there was a queue, fast and practical service.

The best ice cream I've ever had, hands down.

Both flavors were quite vanilla - and I had thought I chose the most outlandish options. Perhaps they’re playing it safe…but rose nor whisky were particularly convincing or interesting. If I hadn’t detected the slightest bit of whisky and the hint of rose every few bites, I’d have thought they gave me vanilla (which is not on offer). Best to stick with more traditional, flavorful options… I guess. Sucks I paid extra for whisky only to taste very little. Expect small scoops - texture was immaculate. I was just hoping to actually taste the flavors I’d selected.

Jacks Gelato is a delicious gelato place. They have unique flavors that are probably the best you will ever taste. I highly suggest the honeycomb flavor since it tastes so much like sweet honey. The people serving the ice cream are also very nice and give out free samples. Make sure to visit here if you want your gelato!

I first tasted Jack’s Gelato at the Clare May Ball. It was the coconut and ube flavour that blew me away. Everyday the menu changes and I just love to see what crazy flavours they are offering that day. To givenyou an idea what crazy (interesting) means: Wagyu beef/gochjang and passion fruit/Kewpie mayo/manuka and white miso But they have many other delicious choices too so don’t be scared! Highly recommend anything with ube. They excel at fruit flavours too.

Quite average taste, mostly tasted like cold sugar

I got vegan dark chocolate and coconut/pandan ice cream. I don't even know what a pandan is but the coconut pandan was such a unique flavour. It tasted absolutely incredible. That flavour felt very refreshing on a hot summer day. I highly recommend this flavour to both vegans and non-vegans.

There is always a queue here, but they serve quickly, so it keeps moving. The flavors are unique, and their menu varies daily. I ordered one scoop of rhubarb sorbet and one scoop of spicy ube. The rhubarb sorbet was sweet and tangy, very refreshing. The spicy ube was sweet with a hint of spice (chili). The staff were friendly and efficient.

Lots of new interesting flavours. Nice Gelato, especially would definitely recommend the blueberry one. Was still open at 6.30pm on Sunday, when the majority of the shops were closed.

Great place that I usually go to

Banging! They even used bamboo spoons which weren’t horrible to eat from!

All the staff were really lovely and despite a long queue the wait wasn’t too long. The ice cream flavours (which apparently change every day) were very innovative and fun, with some classics. Definitely visit for some cocoon ice cream if in Cambridge

Serves different flavours of gelato everyday. Staff is nice and patient for us to taste before making decisions. The almond flavour is nicely blended with raspberry.

Very unique and amazing gelato spot!

Spent a week in Cambridge and everyday I went to Jack’s. If that doesn’t tell you how good it is I don’t know what would convince you apart from the long line outside the shop almost daily! They have rotating flavors and amazing vegan options for those who are lactose intolerant such as I. With the rotating flavors you can have different flavors whenever you go but if you have a favorite and one day you go in expecting to have that don’t be surprised if it is not there.

Jack’s Gelato is the best gelato I have ever had. My first impression of the store was its long line. I was intrigued by the line, wondering what the fuss was all about. I lined up and saw the flavors. Half of them were vegan, so I was a little disappointed. Nonetheless, I decided to stay. When we got to the front, (surprisingly quickly for such a long line) we were immediately served quickly. We even got a sample of a unique flavor, Coconut & Pandan. Although it was a vegan flavor, the richness of flavor, along with its uniqueness, shocked me. I was amazed. When I got the gelato, the honeycomb was somehow able to top Coconut & Pandan. To be frank, I was extremely surprised. I had never enjoyed vegan things. It was a shock. I finished the gelato in less than 6 minutes. The scoops were extremely generous. The only regret I have is not getting a third scoop. Absolutely magnificent.

Would be better if they actually had Salted Oreo. I don’t understand if it’s such a popular flavor, why they don’t have it anymore. Instead they have weird whack flavors that sound disgusting.

I Visited this popular and highly recommended gelato shop in cambridge and where I had found a long queue for about 5 minutes. They offered 3 vigan flavors icecream .I tried the chocolate and alphnso. Really awesome taste. Next time, I plan to explore some of their more unique icecream

It's a very simple shop, but the queue in front of it tells you there's definitely something delicious here. It's incredibly delicious. Definitely try it.

Best ice cream in Cambridge. Crazy flavours and excellent taste. Loved every bite of it. Make sure you stand in line and don’t miss it, service is quick and long lines disappear quickly. This was actually one of the best I had.

Really tasty gelato. I had Stroopwafel and Pump St Chocolate Fudge Ripple. They were both amazing! I was so busy devouring them I almost forgot to take a picture!

Crazy queues outside the shop but the staff work extremely quickly and efficiently and the queues go down pretty fast. Very smart to have a click and collect service to speed up the queues even further. If you go inside, though, you can try samples of their very interesting flavours. Dark chocolate and sea salt was great even though I am not ordinarily a chocolate ice cream fan, but stand out was no doubt the Oreo flavour which is better than the ice cream sold by Oreo themselves. Definitely worth waiting in the queue.

Always the best Gelato in Cambridgeshire. If you can order using the QR code/website, even though the sign said the quick serve window was closed they were still serving from it.

Went to Cambridge yesterday and tried this ice cream. We made order online and got it within 5 minutes. Will try again for sure.

Phenomenal service and tasty gelato that's not very sweet :- you can get a huge half and half scoop with a chocolate coated cone for about 4.5 rly decent

There's almost always a queue around the block for Jack's Gelato, and that's with good reason. They always have really bold and interesting flavours and the gelato is freshly made daily! Their pistachio is always a classic favourite, and most recently their Passion Fruit and Basil sorbet made my day!

Used to be great. BUT it's almost as if they are trying to create even stranger and more outlandish flavours to insult our intelligence for what it costs. What we really want is a Gelato shop in places such as Italy or even France. Hundreds of fruit flavours not seen (sigh) in the UK. This place isn't it. A few normal and boring flavours mixed with flavours that are on sale for days on end because the fruit used might be sharp and stinky. (Durian I assume) 2 stars.

We hired Jack’s Gelato Tricycle Mobile for our social event at our home: excellent in every way! Guests loved the gelato, chose 5 flavours. Massive hit. Can’t recommend them highly enough. Great to do business with.

Very average ice cream, really overrated

Not worth it at all. 6 of us tried different Ice Creams, none of us thought it was great. We don’t undersrand why people queue. Probably just something trendy at the moment.

Jack's is the bomb. Always a large assortment of flavors. Today my wife had salted butter biscuit and I had salted Oreo. Both very tasty.

I deeply enjoy dark chocolate-anything. I had their dark chocolate gelato. Texture was pleasant, yet the flavor on the tongue left me with not enough oomph. I was not as inspired with the flavor. I will keep seeking for a dRke Ed chocolate outside of Jack's Gelato.

Ice cream heaven. Definitely top tier gelatos in the UK. You won’t regret getting a scoop or two otherwise you might be! The coconut ube and oreo one was seriously sublime and it was vegan! Don’t be put off by the queue - it moves fast and it’s totally worth the wait! Staff might not be the most patient but the ice cream makes up for everything

Always a fun, interesting flavour on the menu! Creamy, fresh and quick paced, Jack’s is the star of Cambridge!! A must visit, by all means necessary :)) Heads up though, the menu changes every day. But be sure to ask for their secret menu, and to sample the options!

Really delicious vegan coconut ube, so creamy

We chose two flavours! Chocolate brownie and strawberry it wasn’t long of a wait. It’s literally right outside the university and if you’ve gone for a long walk, it’s a perfect time to stop to grab an ice cream.

Must-try in Cambridge! Line can be quite long because people really put an effort to try this place. Tried some new flavours--wasabi and manukka honey and white miso. They change their flavours as well so every visit is an exciting experience! Would definitely go back to this place!

Best vegan ice cream! I love that every time we go there’s awesome new flavours. Highly recommend coconut&ube if it’s there! Love the dark chocolate dipped cones too. Service is always welcoming. 💯 recommend ☺️

Very friendly for vegan, thank's😊

A modest-looking ice cream parlour in the heart of Cambridge. I was told to visit a very popular gelato place, thus I was assuming it was this place. It wasn’t busy at all and managed to get served quickly. They offered some unique flavours. I was quite surprised they had a coconut & ube offering so I had to try that. I was also exposed to palets bretons for the first time as I didn’t know what it was. After tasting a sample of it, I was quite intrigued. The coconut & ube was nice, but very prominent coconut flavour and I didn’t taste so much of the ube. The palets breton had more of a subtle but yet sweet taste in contrast to the first flavour, a good combo of flavours. I liked the actual cookie pieces inside. Loved the chocolate coated cones But this only leaves me to actually get the actual cookies when I go to my Paris ventures. Total amounted to £6.30. Definitely worth coming back.

I tried two flavours, coconut ube and white miso, didn't even know miso would taste so good as a dessert, but I recommend getting two tiny scoops because they're good enough for one person and affordable! I went real early and there was barely any line, it gets really crowded over the afternoon..

Gelato was mediocre for the price I paid, but it did taste pretty good on a hot spring day, service was okay

Mediocre texture compensated by adventurous combinations… That’s how you compete with the more traditional gelatos next doors and become a “must-go” hot spot in Cambridge. Overpriced and touristy as it is, I might still have to invite visitors to try one scoop or half here and move on to the real gelato places. Again, interesting tastes but lacks the richness of proper gelato and the flavoring can be quite artificial. 202405 Lavender is slightly subtler than expected but not too artificial. Baked milk tastes like milk. My friend said masala cake tastes like birthday cake. The salted Oreo ends up being the less boring but still nice choice. 4: Both sea salt dark chocolate and damson cherry are rather flavorless today. 3rd try: ube coconut & dark chocolate gochujang —- Roast peanut butter was sold out. I was courageous enough to get the maple bacon (after trying). Savory ice cream works! Bacon flavor melted in my mouth, and then the maple came up. Interesting. —— Salted Oreo isn’t really salty. More like ordinary cookie and cream. The honey comb is surprisingly nice. I usually go for more intense dark chocolate or coffee flavors, but this one is actually good enough for me to go for white ones. Much much better than vanilla (which I don’t like). Milky with crispy sweet crystals. Heard miso is also tasty. I’ll be more adventurous next time.

Really nice ice cream, even the vegan ice cream was super tasty (dark chocolate and sea salt). They had some funky flavours

Visited this popular and highly recommended gelato shop where I had to queue for about 5-10 minutes. They offered 5-7 flavors; I tried the double chocolate, which, while enjoyable, felt pretty standard. Next time, I plan to explore some of their more unique offerings to see if they live up to the hype.

i think it's a cute gelato shop!!