Jack & Alice in South Bucks

Love this place. Staff are very welcoming and helpful. Our favourite tipple appears on the table as soon as we walk through the door. Definitely worth a visit, and we visit every week!

Terrible and rude customer service from Becky who was apparently a manager. Dismissive and passive aggressive lied about being fully booked even though 3 tables were free without 'reserved' sign in them. Asked me and my mum to leave if we weren't happy with the table by the door! 50 minutes later walking past the cafe we saw those tables still empty and she was sitting on her laptop looking 'busy' Considering the food is average I would have at the very least expected good and friendly customer service. Becky you shouldn't work as a manager because your behaviour is embarrassing

We visited for breakfast on a Sunday morning with family. It was an added advantage that a table reservation for breakfast was possible. We were warmly welcomed and shown to our table promptly. The service was excellent and the food delicious, using fresh and quality ingredients and presented well. The breakfast menu had plenty to choose from. This was our first visit but certainly won't be our last.

Fantastic food, lovely attentive service and busy atmosphere made this a really enjoyable get together. Loaded nachos, fish tacos and chorizo prawn skewers were my favourite!

I don’t like to poorly review a place, however, I was so shocked that I felt I had to warn other customers. On sitting down, some bottles of water with pretty glasses, ice and lemon were placed in front of us. ‘Wow,’ I thought, ‘is this complementary?’ But then I checked the menu: £3.20 each! We hadn’t even asked for water at this point . I asked the waitress whether we’d be charged and she said yes. On confirming that I didn’t want to be charged, that tap water was fine- the beautiful glasses, the ice and lemon mirage was taken away and replaced with- well - erm-tap water. No ice, no lemon. ‘Phew,’ I thought, because my bill of £11 would have been over £17, and all for something I hadn’t asked for! As I pondered this thought, I saw a young couple leaving , clutching their mineral water bottles ( okay slight exaggeration) but I did wonder if they had been duped? Had they been too embarrassed to refuse the mineral water. Relief turned to annoyance as I started wondering if Jack & Alice were doing this to all their customers- how much money could they be making and how many customers might be too embarrassed to reject the water. Has anyone else experienced this? I would be very interested in what ‘Jack and Alice’ have to say especially as they state ‘ We are…humble…we care about the guests we serve…’ Really? Apart from this- the service was pretty average and I had to ask twice for the bill. And finally- a third of the reviews are average to terrible- a third! That’s over 33% of customers! This doesn’t sound very caring to me!

It’s my first visit to Jack & Alice and I will most certainly be back! The food was amazing, service was very quick and the staff are very friendly. Also it was the best Brownie I have ever had in my life!! Thank you to everyone and I will be back very soon 😊

Takeaway from here was excellent. Macaroni cheese with crunchy topping was well packaged and hot. The vegan hot dog is large, delicious and with a decent order of fries. The double stack burger was lovely too. All well presented and would go again and again

Really disappointed. Just returned to live in GX.Came for lunch, ordered Jack and Alice hot dogs and a steak sandwich. Buns were toasted but so dry they were inedible . Steak sandwich was chewy. Just easy-to-cook items that were carelessly prepared. Pretty place, nice staff but can’t say I’d rush back.

We went for dinner with some friends and had a really great night. The staff were welcoming and attentive all evening. We liked the tapas style food as it meant we could try a few different dishes from the menu. I had the king prawns and the butternut squash and both were delicious. I was brought a finger bowl with the prawns which was very useful indeed! We really enjoyed ourselves and will definitely be coming back.

I went for the blueberry compote pancakes which were amazing. My dad got the jacks big breakfast with a few extras, he said it was lovely. Brilliant for the price and service was amazing, would defo come back here!!!

Oh what a disappointment, literally just left there. Order prawns, tempura crab & truffle & Parmesan fries. Prawns turned up with shells on ciabatta with tomato sauce over them ( should have been chilli & ginger none in sight ) fries turned up a good 10 minutes before all other food then prawns ( no finger bowls or side plate to put shell on 🤦‍♀️) asked for a finger bowl ended up eating 3 prawns everything else was spoiled due to having to put shells on the plate couldn’t eat prawns with bread not enough room on plate. Tempura crab had a skin inside it 🤮 really chewy ended up spitting out. Told waitress she looked nervous and said shall I bring manager I said you can relay what we have told you. We then get ignored and finally the manager asks if we are ok and I tell her and say can we have a desert menu she apologies ask if we want on drink on her. We ordered 2 deserts and coffee, which was ok. Bill comes we are charged for the mains most expensive items and deserts are free, and advised we have been charged a service charge ( which is optional as we know ) my advice not a great place to each in the evenings definitely don’t order prawns and crab is dubious what it is, truffle fries made us laugh the Parmesan was sliced and not grated so odd. I did say to the manager I cannot believe you have charged us for the mains and she said well I gave you the deserts 🤦‍♀️ And not charged a service charge.

Visited for a coffee before heading to the cinema opposite and will defiantly be returning for food at a later date, lovely staff and a lovely atmosphere. I see there a lots going on during the week so have also added fondue night to the list! Thank you all

We live locally and have been using J&A for a number of years and our experience has always been excellent. On this occasion we came with friends and the service was appalling. Having ordered food it arrived sporadically and in no logical order. We had to wait at least 20 minutes between the arrival of the first meal to the last and were unable to eat together (or it was cold). The duty manager (I assume) was flippant and uninterested. We complained quietly on the evening but no apology was forthcoming. We were somewhat embarrassed as we had recommended this place to our friends as a suitable place to meet! Very disappointed!

I have been going to J&A since they first opened in GX years ago. I am so disappointed. Todays brunch was so poor - I'm not sure we will ever go back. The service was dreadful and totally overpriced. Our food came at different times and some of my husbands food landed on the seat next to him and the waitress actually picked it up and put it back on his plate! It is really sad because we have loved going there over the years....

Quality service, tasty food, good pricing. We had schmitzel and lamb pie. My pie just right, tendermeat wirking very well with the sause and mash and veggies on the side. Coffee for espressos us french roast nearly, so a bit too far on the roast, but acceotable to thise used to strong flavours. Sticky toffee desert was very nice. Sufficient selection of beer, considering wine is their forte. I had tasty NEIPA. Highly Recommend

What a fun menu and every bite delicious. Tuesdays fondues are great but so is the main menu and I love this food so much that I keep going back and making my way through the entire menu. Lovely wines by the glass as well as the bottle and fun vibe. Friendly staff. I don’t have a sweet tooth and never room left for puddings but friends have told me they love the cakes. Make a reservation as it’s a small place and I see people being turned away due to the popularity.

Lovely friendly staff, good service. I had a beautiful carrot cake, they have some many great cakes.

Lovely place for a wonderful brunch & tea I had the veggie breakfast which was very good & my brunch family had the traditional breakfast, all good. Proper tea leaves in individual pots & excellent service. No surprise it was busy. Also loved the decor, the photos on the wall near the bathroom & the general feel of the place, sadly I don’t live close.

Amazing food - great service serving good food on G X high street The Bloody Mary was incredibly tasty Nice interior - will be back soon thank you

We had such a special evening, all thanks to a lovely waitress- who we think was called abbie. Constant smiles and awesome service. She was extremely well versed on the wine list and recommended our new favourite dish!

Excellent Caesar’s salad. But best of all was the service. And a supermarket car park two minutes walk away.

Visited here to catch-up with a friend. Definitely the best cakes I’ve had in a while. I had the coffee cake and it was delicious.

Went for my husband’s birthday. If you’re looking for amazing food, in a friendly, comfortable, cosy environment. Then this is the place for you xx The maple glazed ribs are truly the best ribs I’ve ever had 😋x

Held mine and my wife's joint 50th birthday party at J&A. What a fantastic venue, Mark and his team were absolutely amazing “whatever you want we’ll make it work” that’s what I wanted to hear and they delivered. Food was so delicious and all our guest were so impressed. Bar staff were so friendly and helpful. If you’re looking for a venue look no further than J&A. You won’t be disappointed!!

Really disappointing dinner. Food wasn't bad, but the service wasn't up to scratch at all. The staff all seemed to take a break together at the back and the customers were just left. We saw them dancing and eating at the back together. We waited ages for a pudding menu then decided not to bother, but then waiting for the bill took even longer. So we got up and paid. The serving staff were all so young. It seemed to be lacking an authority figure to make sure things were running smoothly. Wont be back when there are so many other good restaurants in Gerrads Cross who don't treat their paying customers like this.

Tasty food and goo service. Fantastic English breakfast tea (thoug pricey). It is very busy on a Saturday morning so it can be quite noisy due to there being a lot of tables in there.

Lovely little restaurant, my daughter and I passed it many times and thought we would try it. No regrets. Staff was very friendly, welcoming and attentive. We had Salmon and Poached egg on Muffin with an Iced Coffee. Simple food made well. We will definitely go again!

We went to Jack and Alice (on a recommendation) last Tuesday evening - Fondue Evening - with our daughter and grandchildren for our daughter's birthday. We enjoyed a fondue and various tapas dishes. There was a good atmosphere and the staff were very friendly and helpful; altogether a most enjoyable evening.

Live in tvdzarsz and thff position is convenient. The staff are clueless. You can stand and wait to be seated for ages while the place is not busy and tech are talking amongst themselves. The cakes are great but the food in general is big...

Unique menu for lunch or brunch. Licensed, a sparking drink is welcome. Service is very good and friendly

My daughter & I had lunch here on a busy Saturday. Staff are really friendly and the food is scrumptious. My daughter had a homemade fish finger sandwich and I had a burger with a really good gluten free bun. Coffee is excellent and the...

Thank you so much to the lovely Jack & Alice staff who helped me to host a wonderful baby shower on Sunday 2nd October. There were 35 lovely ladies that you had to cater for in total and every single one of those ladies had...

Honestly the best cakes in the world are right here in GX & i’m getting fatatatat! Im in the business of buying whole cakes & eating them now .. they are insanely good & believe it or not i’m not usually a ‘ cake ‘person...

I came hete yesterday with my daughter and Granddaughter and just had to write about the wonderful time we had here. Firstly the friendly welcome is one of the many reasons i would definitely come back here for. We were seated with bubbly conversation and...

Yummy food and cocktails (varied menu and you get a lot for your money), quick service (and on a Saturday too!) from the friendly and attentive staff. Stylish interior and buzzing atmosphere. We’ll definitely be back! 😊

We placed an order for collection. We finally got to use the tickets my mum won in the Wimbledon ballot 3 years ago and decided to take lunch with us, hence booking afternoon tea from Jack & Alice. That was a great decision. We’d ordered...

Sadly *not* recommended. Went out for fathers's day brunch as I noted they had a gluten free menu. We all ordered pancakes (I'm the only coeliac). £8.50 per dish (same price for kids too). The muggle ones were fresh and fluffy and approx 5-6 inches...

had a lovely cocktail with one of my best business partners in a very nice area out of London what more can i tell

What a delicious afternoon tea we had today as a 21st birthday celebration. The quantities were huge - one tea is easily enough for two. Friendly staff and great service too. Thank you.

Met friends at Jack and Alice for lunch, had a fantastic time. Food was delicious, wasn’t expensive. The staff were amazing. So friendly, welcoming and helpful. Would thoroughly recommend

This is my first review so hopefully I will include useful details. We visited Jack and Alice for a post cinema dinner and were very warmly welcomed by a very helpful waitress and shown to a large booth table. Our drinks order arrived very promptly...

Lunch better than dinner. Soup and sandwiches etc - toasted cheese etc - are fine. Nachos for dinner were poor and chilli not very good either. Nice atmosphere; always busy. More cafe than restaurant.

Visited for a coffee with a friend. Phoned before hand to book a table and requested not to be seated by the front door. Arrived only to be told that there is only a table by the door. We managed to eventually move as someone...

My boyfriend and I went to Jack and Alice on Sunday for a breakfast / brunch date, and we had a great time! The food was tasty and good quality, the atmosphere was nice and homely, and the staff were polite and friendly. We both...

We hadn't booked but called in on the off-chance after visiting the cinema opposite. They were extremely busy but soon found a table for the two of us to enjoy a delicious lunch. Really can't understand the recent negative reviews unless there is an 'axe...

My husband and I had dinner here the other week and it was lovely! Food was excellent, service was brilliant and a great atmosphere. We will definitely be returning!

Had an amazing time here with friends.. service was amazing food was great! Would recommended going here!

Lovely find with great food, good location close to other amenities in gerrards cross , will be back

We love coming here to get a bunch of small plates to share. Always a nice evening with the boyfriend.

They like reviews unless you disagree with them. Nothing changes. Perhaps if you listen you may not get adverse reviews.

The staff are lazy dont make eye contact, they weren’t even busy. They show attitude too. Their cocktails are a joke, food is mediocre. Rubbish place i will not come here again. Bunch of morons!

Terrible food unless you like things microwaved. Claim to have a no booking policy at lunch. Unless you know any staff then they’ll put you in the diary. Wouldn’t waste your money.

Met 2 friends for lunch and the staff were very accommodating. Great choices in the menu and the food was good portions, tasty and reasonably priced. Busy which added to the atmosphere, would recommend

Really good cafe - great breakfast selection. Friendly and efficient team. Probably need to book as it gets busy, especially on Saturday mornings

Used to live in GX, it sure has improved. Loved tis cosy friendly place. Caring good service, nice ambiance, fabulous sourdough sandwiches and great tea ad coffee. I'll be back!

Went in for a beer but the smell tempted me ... Ultra friendly foh and boh being an old hack in industry ... Will be a frequent offender.... Dogs to die for Lucie Taylor Danny Chloe Thanks Mark

booked before we went (best to start getting use to doing this) warm friendly greeting on arrival. seated straight away,; we were given enough time to view the menu before the waitress came to take our order. lovely menu not complicated, fantastic food (yum, yum)...

We wanted lunch in Gerrards cross and looking online this place looked good. A bit cramped but a pleasant place to go with lovely staff. Brisket chilli was wonderful and a very generous size. I found it great value for money and will come back

Booked on line, for 10am on a Sunday morning. When we got there and asked for a window seat we were told they were all needed for larger groups from 10.30am onwards. So we sat at a small table perhaps nearer other tables that did...

My husband and I wanted a quiet lunch after a few days away We decided to book on-line to ensure a quiet corner. We specified this in the reservation which we made four days ago. When we arrived today we were told that the two...

After booking a table to ensure we had a pleasant experience we arrived to be told the only tables available were in the middle of the cafe area. After asking why we couldn’t have a booth we were told they were reserved. I asked why...

Tried this restaurant and couldn’t recommend enough. Great cocktails and the most friendly staff. Excellent food choice and definitely going back .

Really enjoyed visiting Jack and Alice after lockdown. We got the takeaway Caesar with chicken during lockdown and were so impressed that we had to come back! Comfortable dining experience with a well priced menu. Ordered the spicy chicken burger and it was amazing. The...

Visited for an impromptu dinner! Amazing food, great atmosphere & staff couldn't be more helpful and accommodating. Can’t wait to get back and try more from the menu!!

Food isn’t good, service isn’t good either. This is just one of the worst restaurants in the area, avoid at all costs and save your money.

There is no better way enjoy an afternoon of shopping than to nip into Jack and Alice I was told for a glass of wine and lunch.Friendly, unique, very independent and proud of that fact.Definitely a lovely place to stop.Only thing maybe best not to brave the outside due to its more tables on the pavement, which is fine! But road works next door perhaps took the final star off. But again bad luck maybe, as everything else was enjoyable enough!

Excellent Mother’s Day takeaway afternoon tea - freshly made sandwiches with delicious fillings and delicate homemade cake selection with scones cream & jam too very good service

What a little gem this restaurant is. We had the smoked cheese fondue which was amazing with a few small dishes followed by the chocolate fondue which was to die for! A perfect meal . Will definitely return.

Popped in here for some lunch and cannot fault a thing! Service was amazing, all the staff were working so hard and were very attentive. Now the food was something else, one of the mains we had was the Gruyere, Mushroom, Jalapeño toastie which was...

The place has a lot of potential. Good ambience. Only place on the high street where you can go for wine/snack (that’s not a pub). Food is fine. However I absolutely hate the service. I go there regularly as it’s the only local wine option and except for one older and more experienced waitress who is great, the rest of them are rude and should not be allowed to serve. They can never manage table reservations, turn people away when they have plenty of space, have no manners in how they speak or decline a table. I’ve had drinks banged on the table. Never any eye contact go see if you need anything. Basically all the things customer service should not be. None of this is personal. I just think they try to save money by hiring very young inexperienced waitresses and put no effort in training them. It’s a real shame. I would boycott the place if there were other wine bars nearby.

We had breakfast her and sat outside, the staff were wonderful and all of the food was very delicious. The place was very covid safe with all measures in place, really enjoyed it

We had lunch and the brisket chillie. Excellent and different. The wine flowed and service excellent. Recommended!

During Covid I had a take away afternoon tea and it was glorious! There were lots of different types of cake and sandwiches to enjoy. The chocolate cake was definitely my favourite !

I haven't visited since this first opened , but I was so glad I gave it another try . The food was fantastic and the staff were lovely . Definitely will be back soon .

Family desserts were the order made and a delicious reply from the management of this well designed place that offered comfort and great tasting gateaux served by Lucy.Very much recommended for family fare and a brilliant menu statement on each table.

We had afternoon tea for four people. It was fantastic, food was excellent, the venue is unique and the staff are all friendly and very attentive. We will be going back for Breakfast and or dinner very soon

Had takeaway from here on several occasions during lockdown and the food was outstanding. Generous portions, well presented and tasted delicious and friendly owners. Will definitely go again whether to take away or eat in.

the food came quickly, excellent quality and staff were lovely 😊 reasonable price too ! will definitely be coming back

Ok so service industry esp food beverage suffering so went to our lovely local and it was ok outside with beers and wine and grt hotdogs and service - friends passing and joining in - please support Jack & Alice they will still be there for you after this pandemic - support these hard working friendly gorgello people now !

Purchased take away afternoon tea for two during lockdown. Large and varied portion of freshly made sandwiches, 2 huge plain scones and 2 huge fruit scones plus selection of cakes. Portion of loose leaf tea, clotted cream and jam. Very reasonable prices, click and collect very efficient. Jack & Alice deserve to succeed!! Absolutely wonderful!!

Food expensive and small portions, especially for the price. Should have not bothered with food but service nibbles instead.Seating, unless you have a window bench is uncomfortable and too close together.

I have to say, we’ve always loved J&A...especially for a nice G&T after a movie. We’ve always had good food and amazing cappuccinos too. What has impressed us the most though is that through this crazy time, they have managed to feed us epically good burgers and sides at incredibly reasonable prices. They adapted so quickly and we will continue to support them throughout lockdown and beyond because they care about the service they provide, their food has been awesome and they love their customers.

Went to J&A for a dinner take-away meal after they closed during the Coronavirus outbreak. Super delicious food and friendly staff. Ordered the vegan burger and chicken burger. Really yummy and good price too. A* service and meal. Definitely recommend.

Visited for brunch on a Sunday morning. Obviously a popular spot, almost every table was full or reserved and people were constantly being turned away while we ate. It’s the only place we’ve visited in GX so maybe is the best option, the dinner menu looked good but I don’t think we’d hurry back for brunch. Pros were the extensive menu, loads for gluten free and the buzzy atmosphere, plus the veggie brunch was well rated! On the flip side it was cold where we sat as a strong draft blew under the door, there was only one brunch option for vegans and it was the blandest dish I’ve ever been served anywhere, and the service started out ok but we waited so long to pay the bill while some of the staff chatted at the bar or served other table it was just ridiculous. I’d try anywhere else in the area before visiting again but clearly they’re doing something right to be drawing such a crowd.

Jack and Alice offer a limited menu, but what they do, they do really well, I’d recommend the boards we went for mezze and meat really delicious. Good wine choice and they had live music with Matomari, look out for them all styles of music very entertaining . Our waitress Bianca was excellent always there but not intrusive. Will definitely return.

Very busy so the service was slow. Very cramped and gets noisy too. However clearly very popular with a certain set. Not a place to go if you don’t like a lot of noise.

Ambience, atmosphere and service definitely get a 5-star rating here. We'd gone in after an early evening visit to the Everyman in GX, without reservation, and they found us a table immediately. Buzzy but not overloud atmosphere, and friendly service. Live music too. We had 2 vegetarian meals and they were both excellent. Great to support a non-chain restaurant obviously run by people who care. Going back.

I arrived with two friends and we were pleastently greeted and immediately shown to one of the booths. It was a busy night, but the staff made us feel very welcome and did not leave us waiting for service, nor did we feel rushed. The team seemed well managed and very professional.All the guests seemed well looked after, and with eager, energetic staff, a great atmosphere was maintained throughout our visit. I was very pleased with the menu choice and even more pleased with the outstanding quality and taste of the food. So much so, that I ordered dessert (which I very rarely do). Again, the selection was varied here too but one of the waiters, who had personally tasted all of the desserts, was more than pleased to help me choose (Alex was our exceptional waiter, who was always happy to help and kept us wanting for nothing). My friends and I, had a great evening here and found the unique atmosphere, great food and efficient, friendly staff a breath of fresh air. Deffinayely going again! (fondue night in the diary)!

Jack and Alice have got the balance just right - whether it’s for pre cinema fizz, snacks or a full meal or coffee and (fantastic) cakes, it’s our go-to in GX. Shout out to Gracie for looking after us so well last weekend!

Best place around for an after work skinny fizz or two. Cosy seating and good atmosphere. Could do with more men though. They do happy hour beer too !

Brilliant trip with the family. We were really fussy but everything came out as it should and was delicious.

AMAZING!!! The food was amazing we had wings and the fondue both lovely cocktails and wine again great! We both travelled well over an hour but so so worth it! Staff really friendly can’t wait to come back!!!

We very much enjoyed our visit to Jack & Alice. Very nice food, nicely presented and with a great choice - also for vegetarians and vegans. Very good atmosphere, not too noisy (music etc), lovely, smiley service, very comfortable and cosy, great location. The whole place is just charming! What I love best is that it's not one of the oh-so-many chains that continue to pop up everywhere and that there is some individuality and charm at Jack & Alice's place - long may it continue like this! Thank-you, we will definitely come back!

Always popular enough, but don't understand why. Food is nothing to write home about and coffee is certainly worth giving a miss

Great place with a great vibe. Good choice on the menu and very friendly and helpful staff. Recommend the mezze platter.

We have visited here several times on a Friday for lunch. Although the food is nice and the ambience lovely, the service is always slow. Today our drinks were brought straight away but we had to wait 35 minutes to be brought two toasted sandwiches! We had to gulp if down and run as our car park time was running out. An hour should be enough for a sandwich lunch

Visited recently for a catch up with friends over some wine and cheese. The setting is relaxed and had a good selection of wine, cheese, meats...and platters for the vegetarians. It was busy but the staff were attentive and friendly. Would definitely recommend and look forward to visiting again soon!

Went to this cafe for lunch by chance as we decided that the other cafe we had in mind looked a bit unappealing.

Average Food, Average wine, Average service. Although it looks like it's got the potential to be great little winebar & deli-eatery.

Party of 8 for Afternoon Tea.... Service chaotic.