itsu - Victoria Street 163 in City of London, Westminster

Went here a couple of days ago. Had salmon with wasabi beans and salad. Found small piece of plastic in food. Took it back and got a refund of 6.99. Always look at what you are eating before putting in mouth.

The delivery never happened. Useless drivers as usual.

Food serving was very quick and staffs were always polite and helpful there.

Customer service was very professional.

I rated service as low because the checkout was all automated so didn't have any interaction with the staff

Always get my Lunch here….And often dinner and snacks too! Great staff great stuff.

Very nice and healthy place. You can order something warm if you want and take cold food for latter. Nice 😍🤩❤️

The staff is the best of this one, really helpful.

Great Service from Janet. Able to customise for vegetarian allium free meals

We are grp of 6 vegetarian n we do not take allium like onion n garlic. The lady staff named Janet here is super helpful n patient to help us with the menu. Awesome service. Thanks.

I work nearby and wouldn’t go anywhere else for lunch! The food is always great and every time I go in Ghenet makes my day! 10/5 stars. Love it! Thanks !!

Great service. The restaurant had plenty of options available evrn thought it was very busy, and the team was super friendly. They made a quick bite feeling very special

Great selection of food. I have some diatery requirements and it's hard to find a place to have lunch. They have it all. The staff is super friendly and especially the manager in this particular store, she is always very helpful, understanding and knowledgeable. Great work.

Everything including Eastern European manager was amazing. Thank you.

It gets very busy come early otherwise no food left for you haha 😆

Food is the same quality as some precooked and freezed stuff, service is basically zero since you have to do everything yoursel, tables are small and it's all cramped

I really liked the seasoning and the ready-made sushi and yakisoba options. It was a little cold but it was still good.

One evening we dropped in and it happened to be just a few minutes before the half-price sale. We started looking at what to get, being a bit indecisive. My friend had a box in his hand, checking for allergies, still deciding, me still browsing the shelves. All of a sudden, a member of staff appears right beside us, snatches the box out of my friend's hand telling us we are not allowed to touch the food until it's half past 6, unless you are willing to pay for it right away and then she takes the box of teriyaki she had just confiscated from my friend over to the till to a customer she had been serving. This was at 6:28pm or so and we just got to the store.. we hand no intention of piling up all the sushi trays and wait until the clock strikes 'half-price' time. I know this is happening all the time, yes, people do that and it is annoying, but there is no need to be utterly rude to everyone that happens to be in the store around that time and has no clue about the new 'itsu rules'.

Nice little gem in that dusty corner of victoria. You need security, your profits would go up and wont need raise prices because of delinquents

Fresh food, clean place. Delicious!

Nice little place to stop, food was a good price but Definatly didn’t match the picture of the dish when it arrived nor was it anything special. Not sure about the chef wearing his personal coat in the kitchen when preparing food 👀

Food was disgusting 🤢 poor people food

Ordered via just eat, they only delivered half my order.

10 minutes late. Delivered wrong bag, whole delivery incorrect. Tried to catch rider but already gone.

Only delivered 3 of the 5 things I ordered..

Super helpful and friendly. Go above and beyond and gave me an amazing free dessert and coffees for my birthday. Thank you so much! 😊

I LOVE Itsu and this branch did not disappoint. Quick service

Food was bland and tasteless. Ordered noodles and the broth tasted like water. Had to add the sauces at the table, and it still tasted like nothing. Noodles were overcooked. Bao buns tasted microwaved….

Jasmin was great, very attentive and make sure that we are happy with everything. Thank Jasmine

It's convenient for a quick bite to eat. Ordering via Kiosk and then pick up at the counter. Food quality is not bad for foreigners' standards. I ordered noodle soup. It was lukewarm, and the soup base was kind of bland. I have had better ramen. Again, it's not a bad place to grab a quick bite if you are on the go. The place is clean, and there are plenty of seats for dine-in.

Had my usual chicken noodle soup Added some condiments to give it a boost Itsu is totally cash free and this branch had machines to take and pay for your order. It was very quick It was clean, the staff was friendly and helpful Thank you

Leckeres Essen zu günstigen Preisen- am Terminal bestellen und wenige Minuten später genießen

Good dishes at a reasonable price

De beaucoup de restaurants de la marque visités celui ci est de loin le moins sympa. Aucune table sympathique où manger, seulement des bornes de commande …

Bit disappointing with the food, nothing wrong with the presentation and portion, just that the taste is a bit forgettable. Eating here is just for the sake of health and not taste. High chairs and tables make for unaffordable eating as well.

Amazing staff, wonderful food! 110% recommend.

Visited this store recently and I must say I really enjoyed my stay, the service was quick and efficient, food was delish and the manager has been really helpful with my order (I'm gluten intolerant)

Don’t like the new store format. I should be able to see the sushi I’m buying unless it’s made in the spot, which it’s not. It is already prepackaged. The old system made more sense. Maybe a coincidence but the sushi was also falling apart. I shouldn’t have to use a screen to order and if I want to pay with legal tender ie. Cash. I should also have that option. Well done Itsu for turning your business into a McDonald’s store. If I wanted McDonald’s, it’s only two doors up. Itsu… the new McDonald’s of Sushi.

Every Itsu I have been into so far has been outstanding in all areas. This branch did not disappoint. Great tasty food, great service, and great value. What more could you ask for?

Forgot to add the sauce to teriyaki chicken and rice!

Delivery window of 12:50 to 13:10, finally arrived at 13:20. Food was prepped at 12:44. Ordered meal deal of rice bowl and gyoza, but only the gyoza was delivered. Had to microwave the food that did arrive

A big thanks to RIZZ, who served me this afternoon. What a credit to your team and is amazing at his job! Not only did he make me some sushi which had run out, but was available still on the till, but as I was waiting he assisted an older customer with such patience and friendless.

I never ended up eating here because the girl at the cashier didn’t understand my questions regarding food ingredients.

Itsu’s ‘eat beautiful’ menu celebrates Asian-inspired flavours, high in nutrients but refreshingly low in calories and saturated fat. Expect hand-crafted sushi, low-carb salads, tokyo wraps and a hot menu of noodles, soups, rice bowls, grab-and-go gyoza dumplings, smoothies and snacks. The itsu menu is designed to keep your mind sharp, your body strong and your skin glowing. With 50 dishes under 500 calories, ‘fresh never fried’ is itsu’s mantra. They source the finest ingredients, then make to order all day, every day. Enjoyed the Korean spicy stir-fry style udon noodles with miso soup. Affordable price, friendly staff and quick service. It's a cashless self help service and order were ready in minutes. Really impressed.

Sitio muy guay para comer asiático, sano y barato en Londres. Buen personal y gran variedad de alimentos.

C'est très bon et pas trop cher, mais manque de place pour manger.

Great food as usual but more importantly the manager was absolutely brilliant and went above and beyond when a woman fell outside and needed to rest for a minute and have some water. A great example of lots of people rallying together to help someone, especially the staff. Thank you for your help!

Pratique entre deux visites à Londres. J'ai trouvé les plats vraiment bons pour de la restauration rapide.

Best Place to eat sushi. I love it

Having been to Itsu places before I thought this one was a little tight in terms of seating and indoor dining. 🤷 The self ordering screens is literally in front of the entrance and is quite easy to use. The display of the different dishes is quite the opposite from what is served. 😶 On the screen there's this huge porcelain/ceramic bowl but what one gets is a takeaway carton box container. There's one low table and the rest are high. The table top was sticky so much so that the napkin stuck to it 😳 not good. Even when one staff member meandered over he simply collected the left containers, never wiped the surface area down, seemingly no intention to either.🤨 If the recycling bins were closer to the exit patrons would not leave the containers on the tables. Layout should be rethought definitely.🤔 But the food is delicious above all ☺️👍🥰😋

Comida rápida sin alma ni gusto. Lo único destacable la atención del camarero y que tenían opciones sin gluten

Sehr feines Sushi, leider gab es keine Nudelsuppe ab Abend 30min vor Schluss.

Really loved it. Food great, healthy and well priced. Seating was a bit uncomfortable

They have now removed the fridge and installed terminals. So you no longer see some thing you like and pick it up and pay. Now you order from a screen and then join the queue of people waiting to see how long it takes to prepare. Better to go to the itsu further down Victoria st where they still have fridges so you can see what you are buying and don't have to wait.

Itsu is of course great for the price. Staff are very welcoming, but the new self checkout screens are awful. Especially pre closing, you’re supposed to go over, check what they have left and then order on the screen. What was wrong with the old way? Although I can understand if that was done to prevent stealing given the location. Hopefully won’t happen in all the other locations.

Not really a place that provides direct service because you collect your order from till. The food they serve is very good and this generally applies to their full franchise I got a katsu curry and it was very tasty. No complaints but other locations can do what itsu does better so it is not all that special. I would recommend if you are passing by and are pressed for options on what to eat.

Do quattro stelle solo perché i tavoli al suo interno sono davvero pochi e spesso questo posto è pieno. Per il resto, cibo davvero buono, personale cordiale e servizio velocissimo.

Is supposed to be a fast food but in healthy version and this is exactly that... Low price, decent food but with low fat in 2 min.

Really lovely staff at this Itsu 😊

Quick service and delicious food. Thank you

Fact - it is quicker to take a number 2 than get food at this Itsu restaurant. They removed all the fridge and food for "self service terminals". Problem with this is what used to take 1 minute taking the food and paying, now takes 10 minutes. Each terminal has customers queuing which is approx 5mins, using the terminal takes 3mins and then going to the counter to wait for your number takes 2mins. The decision makers at Itsu need to get an education in GCSE business. It is quicker to take a dump than buy food in Itsu. I can go next door to Wasabi for food and come back seeing no movement in queues.

The newly refurbished itsu doesn’t work for me. I’m used to going there to grab something quick to eat during my lunch break. With their new self-service tills, I paid for my order and waited at an extremely stressful counter where they are shouting random numbers for customers’ orders. After just over ten minutes of waiting I had to ask for a refund - I just don’t have the time. Pity they had to change it, really used to like their menu but my time for lunch is limited.

Mało miejsca, lokal nie za ciekawy, umieszczony w dostępnym lecz nie pasującym do tego typu restauracji miejscu, obsługa nawet okej choć mogło by być lepiej i jedzenie było nie za smaczne dość mocno nijakie.

Itsu má ešte nikdy nesklamalo, dobré jedlo, príjemná obsluha...či chcem niečo malé, teplé, alebo väčšie balenie, vždy si niečo nájdem.

It’s always so fresh and good. The price is affordable. I don’t like drinking much so my favourite here is sushi and miso soup, which comes as the deal and cheaper. Another option is vegan salad, so fresh and delicious.

Super tasty and fills you right up for a very decent price

Loved it. Lovely delivery delicious food. Thanks

Суши и пельмешки вкусные. Но, есть минус-нет туалета.

Always a solid choice for a meal in London !

Great for a quick lunch, good price and tasty food. Counter staff very friendly and pleasant!

Disgusting..fish was definitely not right threw the food away

Very tasty, great for a quick meal.

Oh my God! It was so great to have it for my lunch. I literally love dishes with salmon! Yummy 🥰

I’m a regular here and I love it. Staff is super friendly and welcoming and it’s a really great place to grab lunch during work

Nice food, but the person at the till was in a bad mood or something, wasn’t busy either in the evening rush hour

Excellent,tous les produits sont frais et fabriqué le jour même,personnel très sympathique, excellent rapport/qualité prix,je vous le conseil sans hésitation,bon appétit

The takeaway boxes and drinks are great. Fair price and good fresh taste The instant soup however didnt have much flavour and the ingredients such as the edamame beans never fully cooked. Friendly staff and clean tables, nice vibe inside.

Polite and helpful staff and tasty food. There are also vegan options, and the food is not expensive.

It’s always fresh and delicious, the range of food keeps increasing which is especially great for vegetarians. It’s also always gluten free - I love the spicy coconut soupy thing. Never disappointed at Itsu.

Ottima esperienza, mangiati noodles con pollo e verdure. Ottimo e ad un buon prezzo.

Food was okay, although two of the sushi rolls were falling apart. But no chopsticks or napkins provided.

Food is standard itsu but it is a sit down eatery with no toilet. That means I won't bother coming back. Signs also claim public surfaces are wiped every 20 minutes. Was there 40 and didn't see any cleaning of front of house. Might be worth taking down the sign guys. Other wise you are setting up a perfectly clean restaurant to look like it is slacking.

Horrible experience, they charge you extra for dine in however they dont want to give you tap water. the person standing there is very rude

Good quick sushi joint, good prices and good staff, and value for your money

Sushi was quite good and at a good price. However, the vegetarian gyozas were a bit undercooked. There are options for vegetarians and vegans.

A good place to eat Asian food.

I like the miso soup they made.

Perfect for a quick healthy lunch before heading in the theatre for a matinee

Nice sushi and not expensive. Various types of hot food available and nice miso soup for 99 cents! I gave 4 because the quality of the Rice Is not great. It Is usually a bit dry. If you fix that the sushi Will be the best quality price sushi in the UK!

Clean presentable. End of day, hence limited for choice. Staff friendly!

Fresh and delicious! Nice portion sizes. Delivery was fast and delivered to my hotel. Was only visiting but will order again when in town next.

Great food and welcoming atmosphere…

The order was incomplete, there is 1 Itsu classic missing We ordered 2 of them, as in the bill is stated but they checked with a black pen the number 2 and bring 1 instead

All good. Food was still hot when I got it.

Simply the best. Quality and taste in good price.

One of the chicken teriyaki beds was missing - please can we have a refund for this

Would not recommend the vegetable dumpling noodles as they had no flavour.

Great menu, prompt service, beat the queues elsewhere.

FOOD AMAZING, DELIVERY DRIVER LOVELY.

Great place to go for a quick lunch or dinner. Friendly atmosphere. Perhaps they could vary sushi combinations.