Based on 4.813 opinions finded in 6 websites
Based on 4.813 opinions finded in 6 websites
Nº 2524 in 7028 in City of London, Westminster
Nº 324 of 925 British in City of London, Westminster
Opinions
Stopped by the Wellington by chance and decided to sample a Guinness. Mac, the fabulous barman poured the best Guinness I've ever had, so I went back to the bar for more. Mac, remembered my order and we had a quick chat about Canberra Australia and Leeds. Fabulous hospitality and friendly. Ask for Mac to pour your Guinness, you won't be disappointed!
Phillip Livingstone . 2025-03-11
MORE AT Google
My husband and I had a lovely lunch here,chicken schnitzel and fish and chips very good! Staff very friendly and service good, felt a little cramped with tables quite close together but otherwise fine.
wax lady . 2025-03-09
MORE AT Google
I had a very nice meal here on Tuesday 4/3 around 6pm. Whilst it was busy, the service was very friendly and efficient, and the atmosphere was great. The sirloin steak was also very nice. I always love coming back to this restaurant.
Joshua Mellor . 2025-03-06
MORE AT Google
What a great place. The food was absolutely delicious and reasonably priced. Mac was extremely helpful and friendly
Louise Brunsdon . 2025-03-05
MORE AT Google
An absolutely wonderful pub and building We visited after Exhibition at nearby Courtauld Gallery. Immaculately clean, excellent service and meal. Superb location. My friend treated us so I dont know how much.
Caroline Langdon . 2025-03-05
MORE AT Google
Solid menu and nice patio overlooking busy street.
K R . 2025-03-05
MORE AT Google
Excellent service with great value drinks. It's lovely venue in the best location within minutes of Covent Garden - love it
C W . 2025-03-04
MORE AT TripAdvisor
Lovely place. Drinks downstairs, food upstairs. Gluten free options, great staff!
Lea Schneider . 2025-03-03
MORE AT Google
It's London's best pub. Excellent food and drink.
Juan Serratos . 2025-02-27
MORE AT Google
Food’s been amazing since september, Jose’s been our main man since the , always hospitable, never in a bad mood, all around makes the experience feel much more authentic, great guy + great food= great experience
Yazan Eid . 2025-02-27
MORE AT Google
Great pub with good food and friendly staff next door to the Lyceum Theatre
Andy Crotty . 2025-02-26
MORE AT Google
Love this quaint pub. Great service, excellent food!
Paula Chernyshov . 2025-02-25
MORE AT Google
Got off our Coach and as my walking issues bad found the Wellington and decided to go in for some drinks well it’s right in the heart of everything so we got a window seat and just watched the world go by for a few hours I stuck to a beer called London Pride very nice actually so we got a portion of Padron peppers to share very nice indeed the staff were friendly the toilets are down a steep stairs which I found very hard coming back up but on the whole the pubs a good one we will go back 10/10
Jimmy Muirhead . 2025-02-24
MORE AT TripAdvisor
Excellent service very professional great customer service
Shaun Brown . 2025-02-23
MORE AT Google
We had our last and most delicious dinner of the entire trip here. Our waiter, Griffin, helped make our experience even more enjoyable. There were seven of us, and we had to make a reservation. We tried to go the night before but it was too busy. Definitely make a reservation! Among the seven of us we had the sausages and mash, rabbit pie, steak and pale ale pie and the brisket and other various meats pie, and a burger. We also tried the halloumi fries and three of their desserts. The pies- top notch. The winners of the night would have to be the rabbit pie and the steak and pale ale pie. The pale ale pie was so rich with flavor. It tasted like the sauce had simmered for days for how full-flavored it was. The rabbit pie was also delicious but maybe not for everyone. Griffin made our kids the country garden drink- no alcohol- and it was so delicious! The halloumi fries we got upon griffins recommendation and they were also really good. Don’t skip the sauce on the side. Everyone was pleasantly surprised by the texture and taste. Lastly, the desserts were amazing! The apple and blackberry crumble was so good that I could have had two. They were really sweet but also had a tartness to them that the crumble helped balance out! The lemon tart was very lemony and tasted so fresh. The kids also loved their brownies. We will absolutely come back the next time we come to London!
Jesse H . 2025-02-23
MORE AT TripAdvisor
Very hospitiable staff and surprisingly busy (which added to the atmosphere) especially as the restaurant is upstairs so isn't likely to "pull in " casual passing trade. I had three courses - Venison Croquettes, Sea Bass with new potatoes, green vegetables (that also incl. prawns and mussels) and Sticky Toffee Pudding - all of which were absolutely delicious and worthy of a "fine dining" restaurant (especially the sea bass wbich was exquisite). I would definitely dine at The Wellington in The Strand again!
Steve Alex Private . 2025-02-22
MORE AT Google
Great pub. Rahul (the bartender) was particularly helpful!
Bradley Carter-Roberts . 2025-02-22
MORE AT Google
I've been to London four different years, and we've visited this pub each time. It has the best fish and chips, and we've been all over. Jose served us and he couldn't have done a better job. Pleasant location to sit and unwind. Highly recommended.
M J . 2025-02-21
MORE AT Google
Super beautiful pub, pleasant environment and Jose is absolutely the best waiter in London. Thank you very much
louna t . 2025-02-20
MORE AT Google
Lovely atmosphere, Food was amazing and service was excellent, definitely recommend going here
Alan Seaborne . 2025-02-18
MORE AT Google
Brilliant service! and lovely food, thanks for helping with the Gluten Free gravy :-) super star.
Ralph the Bulldog . 2025-02-17
MORE AT Google
We came for the Sunday roast. It was really good and well priced. We loved the pub Ambiente and the friendly, welcoming service. Highly recommend it. Thank you very much!
Thomas Sasse . 2025-02-17
MORE AT Google
Nice pub in the middle of Central London, the drinks were reasonably priced and the loaded fries were nice albeit a little bit small. Overall a nice place for a spontaneous visit. Sadly no other stouts other than Guinness.
Ernest Robert Kulik . 2025-02-15
MORE AT Google
Top quality food and service.Jose was a great server very fun and charismatic
Rakann Akhras . 2025-02-13
MORE AT Google
Jose is amazing. Me and my friend go have lunch here every Thursday and it never disappoints. Would recommend the fish and chips
Ahmad E . 2025-02-13
MORE AT TripAdvisor
My husband and I went here for lunch today. The food was amazing 👏 we both had the roast chicken which was delicious, really tender meat. It was a huge dinner so didn't have room fir dessert. But the staff were very friendly and the service was great.
Tricia Matthews . 2025-02-09
MORE AT Google
Great place for a pint and fish and chips with wonderful, friendly service!
Gehrig Bernstein . 2025-02-06
MORE AT Google
Grand pub for a few drinks, was quiet enough mind you were there Sunday night around 10 pm after a show. Was perfect for us
Sarragh Mc Cabe . 2025-02-04
MORE AT Google
Great lunch, friendly waiter, and thanks for making the kids some strawberries and cream!
David B . 2025-02-03
MORE AT Google
We are from Spain, we went there to have a beer and the atmosphere was everything, the price and the friendliness of the employees. We highly recommend it. Of the best places we visited and the very good beers
Adrian Rodríguez Reynoso . 2025-02-01
MORE AT Google
Amazing food and service would definitely eat here again
Mya Pierce . 2025-01-31
MORE AT Google
Fantastic food and service. Have been consistently coming for the past couple of months. Highly recommend. Special mention to Jose who consistently offers a fantastic service to all of his customers—making the Wellington feel like a home away from home.
Amir Pedersoli . 2025-01-30
MORE AT Google
Just had a perfect Espresso Martini made by Mac. Worth a visit. 👌🏼 Har precis avnjutit en perfekt Espresso Martini. Väl värd ett stopp!
Ulrika L . 2025-01-28
MORE AT TripAdvisor
I’ve just had a perfect Espresso Martini made by Mac. If You are an Espresso Martini-fan YouTube Need to try this one. 👌🏼
Ulrika Lundholm . 2025-01-28
MORE AT Google
This is a great fish and chips restaurant. After going once, I couldn't forget it, so I came back again. The second floor is where you eat. Three people ordered two large sizes. The white wines we ordered together, Chardonnay and Italian Pinot, were fragrant and elegant and went well with the dishes. The prices are reasonable and the atmosphere is great. Highly recommended if you want to have traditional British dining.
yj c . 2025-01-28
MORE AT Google
Lovely old pub in London.Food top class and not expensive for London.
John Horan . 2025-01-27
MORE AT Google
Solid pub in a great location. There's ample seating around and plenty of great beers on tap. Not necessarily worth going out of your way for, but if you're in the area its worth a visit
Jonathan Leibovich . 2025-01-25
MORE AT Google
The Wellington is a solid pub with a decent selection of classic British meals and drinks. I went for the Grilled Sea Bass which was cooked well and tasted great. The other meals also looked nice using quality ingredients. The service could be improved, we found it hard to get the attention of staff to get seated and there was a bit of a delay with meals coming out for our party of 6. Overall good experience and if you’re after an easy place to dine in Stand I’d recommend.
Isaac . 2025-01-24
MORE AT Google
Fabulous atmosphere, food and drink. Superb service.
Carolyn Richardson . 2025-01-23
MORE AT Google
Great food and service. Staff were great and super friendly. Really good spot for a meal before the theatre.
Mark de Berg . 2025-01-22
MORE AT Google
My husband and myself went in for lunch a couple of weeks ago before going to the theatre. Welcomed by friendly waiter, Jose. We told him that we fancied having one of their pies and he recommended the three beef pie which came with mashed potatoes and carrots and a gravy boat on the side. We asked to sample some of Nicholson's beers which he quickly served. The food was delicious, generous portions, at a fair price. The pub was warm even on such a cold day and Jose was most welcoming and efficient. Highly recommend.
Barbara . 2025-01-19
MORE AT Google
Yummy. Great place great service and munch munch munch. Vincent was a great server.
Pearl parker . 2025-01-18
MORE AT Google
Great London pub, great food and service.
Mike Burton . 2025-01-17
MORE AT Google
Typical pub. Close to Tate modern. For a good fish and chips and a beer.
Jean-Marie Quiniou . 2025-01-16
MORE AT Google
Always a pleasure to eat in this restaurant when coming to London. The dishes are good, the restaurant is cozy and the service is always impeccable.
Julie DAIRAIN . 2025-01-10
MORE AT Google
What a fantastic find! We visited The Wellington yesterday for lunch before visiting the theatre, and it was simply fantastic! We were the first to arrive in the restaurant and were greeted by the staff who were really friendly and welcoming. 3 of us had the Beef shin rib and brisket pie and it did not disappoint! Despite looking like each portion could easily feed 2 people, we all cleared our plates completely and it was DELICIOUS! the other diner had the garlic chicken schnitzel which was equally as yummy. No complaints from the 3 men about the larger and ale, lovely clean lines. Cant rate this place enough to be honest, service is excellent - make sure you book as it was packed by the time we finished our lunch - we will be back in March!!!! SUPERB
Nicky Upton . 2025-01-09
MORE AT Google
It is important to reserve a spot if traveling with a larger group. The food is typical pub, food of very good quality. It's great that tap water is also served as an addition to the drinks you normally order. We were there with eleven people before attending a musical and had a very good meal. See below, this is the steak pie
X E . 2025-01-05
MORE AT Google
Good quality food and reasonable price for a pub in this location. Highly recommended
Pierrick Vanneau . 2025-01-03
MORE AT Google
We ordered smoked salmon on focaccia. It was the meanest portion imaginable. Literally half a piece of baguette each and a thin one at that. It was a half portion and for 9.50 each we felt really ripped off. It wasn't particularly nice either. Never again. Used to be a great pub. Now it's just a tourist rip off joint. Disgusting.
lynne wallis . 2024-12-31
MORE AT Google
A true gem! From the moment you walk in, the friendly and attentive staff make you feel right at home, providing excellent service with a smile. The food is outstanding—fresh, flavorful, and perfectly prepared, with highlights like their beef shin pie that you simply can’t miss. The atmosphere is the perfect blend of cozy and lively, combining traditional pub charm with a welcoming vibe that’s great for any occasion. Massive thankyou for making our family get together such treat
Michaela F . 2024-12-30
MORE AT TripAdvisor
Normally hesitant at tourist traps in the city centre, can’t believe how on point everything was. Fantastic food, amazing service and atmosphere. From the moment we entered the pub we were greeted by staff and directed up stairs to the restaurant. Service was quick and the team was lovely and chatty, even managed to get some great restaurant recommendations! Many thanks for making our visit to london so enjoyable. From the Aussies 😊
M . 2024-12-30
MORE AT Google
One of the best dinners in London with lovely staff, shoutout to Pete, he was fantastic! Beautiful restaurant upstairs where we enjoyed a fantastic pie and mash, then went downstairs for more drinks which was fantastic!
Reece Dudhee . 2024-12-30
MORE AT Google
Unbelievably rude waiter in the dining room. Never coming here again. Food was also not great and overpriced.
K Roberts . 2024-12-29
MORE AT Google
The food here is very bad. They need to make a few things well rather than have a huge variety and all bad. The fish and chips were soggy and stale. Nothing fresh about it. Our server was kind and attentive and the actual place is nice but the atmosphere was lacking.
Francesca Blackard . 2024-12-29
MORE AT Google
Pub in stile inglese tante selezioni di birre anche piatti tipici da birreria da mangiare , personale cordiale nonostante non sapessi la lingua ci siamo capito subito per la birra .
Massimo . 2024-12-28
MORE AT TripAdvisor
It was fantastic, the staff were very friendly. I would visit again.
Patsy Owoh . 2024-12-27
MORE AT Google
Delicious Christmas pie. No wait and a cozy seat by the fire. Couldn’t ask for more as our 1st stop in London.
Christy McIntyre . 2024-12-26
MORE AT Google
Nice place but food cold , the waiter drop the coke on table and they charged for a new one … total unprofessional coffe was really bad , I not racomande, I ask to a manager to take off a coke ….
Ivan Gisotti . 2024-12-26
MORE AT Google
Such a lovely place! Our first evening in London we hade dinner here. Made an online reservation in advance when we were still in The Netherlands. As main dishes my wife had a pie with turkey and I had the Chargrilled chicken & chorizo. They were both delicious. Good service and excellent atmosphere. Go there!
E SO . 2024-12-20
MORE AT Google
Nice place to go to with a cosy dining room on the 1st floor.
Hervé MARTIN . 2024-12-19
MORE AT Google
Had a great time with friends for a Christmas catch up Great atmosphere and staff really nice. Good value considering central London
hawa8 . 2024-12-19
MORE AT TripAdvisor
What a great spot! Cosy venue was packed and thought i would have to wait a while to be served but the staff were bang on it and was looked after with in a few min. Nice crisp cold beer with quick cheery staff! Will be back
Tim J . 2024-12-19
MORE AT TripAdvisor
Had a lovely time at the wellington brilliant service from griffin! Seriously recommend!
aaron galloway . 2024-12-19
MORE AT Google
We popped in here for some food on Monday about 5.00. The barman downstairs said they had room upstairs in the restaurant so we went upstairs. The restaurant was fairly empty but the person upstairs was less than welcoming and made us feel like an inconvenience he had to deal with whilst he waited for the evening rush. The female member of staff was however very nice. The food, when it arrived, was such a mix of good and bad! The pie was divine, hot, perfect, scrumptious. The vegetables and chips were cold. How can it be so hard to serve food at the same temperature? My partner had chicken and chorizo which was so laden with garlic it was unpleasant. What an odd dinner! Normally, I would have been quite happy to point out that my food was tepid, but the person upstairs who seated us was so obviously unpleasant we decided to just eat our food and leave. I couldn't be bothered with having a discussion with someone who was so disinterested in us as customers. A smile would have gone a long way! And incidentally, it was just as empty when we left as when we arrived. So, I have to conclude, with so many places to visit in London, I'm sorry we decided to spend our money here and I would certainly not come again.
Donna Freeman . 2024-12-18
MORE AT Google
Fantastic menu. Great food, great choice and great drinks. Very friendly service. Staff are great.
Michael Telford . 2024-12-18
MORE AT Google
Great night at the Wellington. Food and service excellent. Food came very quickly and was piping hot and very tasty. I had the steak and ale pie and it was delicious. I was so pleased that they accommodated my large party of 11 at such a busy time of year. Well done the Wellington.
Janet Edmonds-Walker . 2024-12-16
MORE AT Google
Drinks are very decent, but service is awful. Servers walk around and care more about themselves than about their job and the customers. I asked twice to take dirty dishes from our table, finally she did it, but left the table unwashed. Finally, I took a rug and wiped the table myself. No any concerns about the customers from the staff.
Lapushka C . 2024-12-16
MORE AT Google
Way too crowded, Que 3 deep at bar, trouble getting through the door, left and went elsewhere
chris pleass . 2024-12-13
MORE AT Google
We only did the pub for drinks and they were excellent.
Sue Raherimanjato . 2024-12-11
MORE AT Google
Gorgeous food and amazing service from Jose! Thank you so much :)
Anneka Horne . 2024-12-11
MORE AT Google
Great service from alexia & viki… polite and very friendly and welcoming to an all of us … we were a large group of US tourists . they worked tirelessly.. good pub grub and cold beer!
Tobyn T . 2024-12-08
MORE AT TripAdvisor
The Wellington at The Strand is an absolute gem in the heart of London. From stepping inside, you’re greeted with a warm, inviting atmosphere that oozes a traditional British pub. The charming yet modern pub makes it a place where everyone feels welcome, whether you’re a tourist or a local popping in. The food is excellent—traditional pub fare done right. The drink selection is top-notch, with an impressive range of ales, craft beers, and classic cocktails. A good selection of gin meaning it's a must to work your way through the different varieties. The staff are friendly, attentive, and always up for a chat, which adds to the lively yet relaxed vibe. Despite being in a busy area, they manage to keep everything running smoothly, even during peak times. I would highly recommend and will be back.
Russell O'Connor . 2024-12-08
MORE AT Google
Very busy, with a little patience it's done for my fish and chips, well served and delicious accompanied by a merlot. Perfect...
Lucien Daniel . 2024-12-07
MORE AT Google
We had a large group of us booked in for dinner and it was a great experience. The service was efficient and quick and the staff tried to accomodate the large party the best they could. The party was from all over the world, so not the easiest of tasks to undertake. Everyone was very happy with the food, location and atmosphere of the pub and we would definitely recommend for a large festive party.
Lisa Champney . 2024-12-06
MORE AT Google
Okayish food and service.. not worth the price
Omer . 2024-11-30
MORE AT Google
Good quality beer and top service. You can order and pay at the table
clement guillon . 2024-11-28
MORE AT Google
Lovely pub with a Large selection of Real Ales
Chris Renshaw . 2024-11-26
MORE AT Google
The food was amazing and the waitress with the beret was so nice! quick service, clean toilets and very cosy
J . 2024-11-25
MORE AT Google
Food and service were both great, perfectly situated close to the theatre!
Naomi Chaning Pearce . 2024-11-19
MORE AT Google
The environment was extremely cozy, with one of the most authentic atmosphere's of an old British pub, the staff were exceptional the food was just stunning The duke himself would be proud Well done guys
steven banks . 2024-11-16
MORE AT Google
Had a lovely present show lunch here. It was lovely to go to a traditional pub with great atmosphere. So many positives. Lovely member of staff welcomed us to our table and looked after us throughout our lunch. The menu was excellent and catered for our veggie guests as well as others. Quality of food was amazing. Just such a good experience. On exit our waitress smiled and said thank you, which I recipicated. The restaurant is up stairs away from the bar. But we had a look in to the bar and it also looked lovely. Highly recommend 👌 👍 👏
Alan James . 2024-11-11
MORE AT Google
The best place to get a beer definitely!
Juan LF . 2024-11-09
MORE AT Google
Great location, good selection of beers and wines, cracking atmosphere as well. Good space to sit or stand (inside or outside as well) Would return
chrismranger . 2024-11-07
MORE AT TripAdvisor
Popped in for a cheeky roast with the wife after watching lion King next door. Great location very warm welcome Staff so friendly and the food was beautiful.
Dave G . 2024-11-05
MORE AT TripAdvisor
Great atmosphere, Staff so friendly, Food was beautiful came here with a few friends for drinks last night. I’ll be definitely coming back with my friends and family. Highly recommend.
Dave Arthurton . 2024-11-05
MORE AT Google
I checked the reviews and they were good. Maybe it was a bad day. My roast was luke warm and the roast chicken was a leg.. well two actually were dry and awkward to eat. The waitresses though were lovely and efficient. Definitely had much better roasts for the same price.
Tracey Warren . 2024-11-04
MORE AT Google
Had food and drinks here while spending the day in London. Had three bar snacks from the menu, which were great value for money and very filling. The sticky chicken in particular was a real treat! Drinks are reasonably priced for the location of the pub and the start were friendly and welcoming. Would definitely recommend a visit!
Samantha Kirtley . 2024-10-30
MORE AT Google
Food was amazing, service was great. Best sticky toffee pudding and steak pie! Nice atmosphere in the dining room. Will be back!
Grace H . 2024-10-29
MORE AT TripAdvisor
Accueil parfait pour le lunch le serveur avait toujours le sourir, il était très aimable, très bon Fish and chips and pie
Happiness08105305726 . 2024-10-28
MORE AT TripAdvisor
Nice place given how close it is to the station. Nice beers and food well priced. 👌
Keith Sheriff . 2024-10-28
MORE AT Google
Had another great visit to The Wellington and the experience was just as good as previous visit. Started with friendly and efficient bar staff who were also engaging and chatty about the history of the area and also with great food recommendations from the menu. Chose a selection of the bar snacks to accompany the great beers. Only minor concern was that fish bites are no longer on the bar snack menu but as per previous visit food was hot, tasty, well cooked and served quickly. A great shout out to the bar staff on the Friday night of the visit as they were efficient and helped to make a great experience.
D J . 2024-10-27
MORE AT Google
A great place to eat and drink on the edge of Covent Garden. The restaurant upstairs is very atmospheric and has great character. The food was good with a great selection of beer and friendly staff.
Trevor Warry . 2024-10-27
MORE AT Google
We had a lovely time here. Alexia & Viki looked after us in a very professional and welcoming way. Their service really made the difference. We’ve been there for Sunday roast, and enjoyed the food a lot. Definitely going there again.
Giuseppe D . 2024-10-27
MORE AT TripAdvisor
Very cozy pub with good service and delicious food. This is not the last time we visit it.
Jacob Nielsen . 2024-10-21
MORE AT Google
Food was good and service was excellent
Robin Hogg . 2024-10-19
MORE AT Google
Perfect lunchtime venue for great service and excellent pub grub.
Peter Robinson . 2024-10-14
MORE AT Google
I found this place when I was looking for a restaurant that had delicious beef pies, made a reservation, and went there by myself. The first floor is a pub and the second floor is a dining floor. This time, I ordered the British Steak & Nicholson's Pale Ale Pie, which was labeled as ``British Pie Award Gold Award Winner,'' along with a house salad and tea. I was surprised by the carrots that came with the garnish, which were bigger than the pie, but they were sweet and delicious. The pie feels like it has beef stew inside rather than steak. The dough was also crispy and quite delicious. The staff were friendly and nice, and the atmosphere of the store was nice.
Lily Fuji . 2024-10-12
MORE AT Google
Came here for a team lunch. The food was great, with so many options, it was hard to choose, I went for the fish pie and it didn't disappoint. I'd definetly go back. Service was good too, very professional and attentive.
Miss Ama . 2024-10-07
MORE AT Google
Had a lovely meal in The wellington yesterday when we went to the theatre. Food was superb, so tasty . waiter was lovely . We could not fault it at all .
Smudge Cats . 2024-10-04
MORE AT Google
First time visiting and I really enjoyed it sat outside either great service from the barmaid
Harry Thake . 2024-10-04
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in London
202 Opinions
Coffee Afternoon TV at the Bulgari Hotel is a very elegant, very elegant and very beautiful place. We enjoyed sitting in it after it was very cold outside that night. The sessions are comfortable and elegant. The atmosphere is restorative for the soul. The service is upscale and fast. The host was a respectable Moroccan. We ordered blue tea and hot chocolate, all of which were extremely delicious and the utensils were luxuriously Victorian. The fireplace added spirit and beauty to the place. The prices are great for the location. Everyone in the coffee shop was Khaleeji, and this is what gave us a nice and comfortable feeling yet.
411 Opinions
Great Services and really helpful from Mehesh. Would recommend if in the city centre!
409 Opinions
I did wine tasting there and we have 6 different wines to taste. With each sample, we were given a canapé. Would absolutely go back again.
5894 Opinions
Possibly one of the worst experiences so far in the luxury hotel bracket. The food is simply mediocre (linguine with clams drowned in a litre of oil, risotto uncooked and fish served still with bones, only to name a few) but what really amazes is the appalling restaurant service and their total absence of customer service. Nearly an hour for an order to arrive on occasions due to kids tea parties, even for the hotel clients who get absolutely ignored. Between the booking lady and the restaurant manager the bad manners, the abusive behaviour and the total lack of professionalism is definitely overwhlming. It is like dealing with kids throwing a tantrum: killer glances, stiff lips and a lot more accompany the surreal environment. And when you go to the reception to complain about it, you're told 'the restaurant staff had a different version'. No apologies, because the customers come last at the Sanderson. Over five days staying there (as I usually do twice a year with my LA guests) I can definitely say the customer service is abhorrent and in no way I will take any of my clients to this premises again. They should understand looks and glamour do not make up for lack of manners...
47 Opinions
Vinimos 5 de nosotros, experiencia horrible, personal muy amable, lo intentaron pero todo falló. Aún así nos cobraron precios completos a pesar de que no teníamos mucho porque no era un té de la tarde apropiada. ¡Terminamos empacando cosas y regalándolas!