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4.3

Based on 1.968 opinions finded in 6 websites

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Nº 2056 in 7028 in City of London, Westminster

Nº 74 of 253 Japanese in City of London, Westminster

CUSTOMERS TALK ABOUT DISHES WITH..soupsaladmustchickendumplingsduckpaysoupscoconutricesalmonfishwasabispicysushinoodles

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So nice staff working here! Nas and Ivan were so helpful and polite, smiley. Wish all places were like that! Thank you for making my evening mood with your nice attitude and delicious food !

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Ирина Алтынок . 2024-10-02

MORE AT Google

The staff was very nice but my order was mistaken . Paid for additional item which wasn’t included in the meal .

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Plamena Vasileva . 2024-09-12

MORE AT Google

It was a practical and very delicious experience. I would definitely choose again!

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Mr. Etiket . 2024-09-04

MORE AT Google

chain restaurant so a bit soulless but pleasant service. the only plug points are in the windowless basement which is not very convenient. food is not unenjoyable.

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Arnesh S . 2024-08-29

MORE AT Google

ITSU, è un locale molto pulito, con cibo di ottima qualità. C'è anche varietà di scelte: sia per il cibo, che va da sushi, a ravioli agli udon... e anche le bevande sono di vario tipo. Tutto buonissimo, e soprattutto il pesce era molto fresco.

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Antonella D . 2024-08-16

MORE AT TripAdvisor

I've loved Itsu a lot over the years especially their Thai Chicken Curry and Rice.I ate early afternoon. The food was warm but not pipping hot and the salt content was a bit too much. It may be just this store. Will definately eat more of it in the future.

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Joshua Monteiro . 2024-07-29

MORE AT Google

You forgot to add the pickled ginger again.

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Kim . 2024-07-28

MORE AT Just Eat

Delicious sushi at a low price. Nice job.

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Zoë Schepens . 2024-07-19

MORE AT Google

If you're after a scrumptious guilt-free meal, you should try Itsu. We had their Thai stir fry style udon noodles, and it was the perfect dish with just the right amount of crisp and sauce. Thai Stir Fry Style Udon Noodles: £6.99

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Syed Ali Akber Rizvi . 2024-07-18

MORE AT Google

Ideal address for fast food. Large selection of sushi platters, Maki and mixed salads are served in large quantities. Everything is super fresh. Very affordable prices. Bright and quiet restaurant.

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FRED OCAZOU . 2024-07-07

MORE AT Google

Tables were dirty and the chairs are too close to the tables and all are bolted to the ground.

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Garreth Murrell . 2024-06-28

MORE AT Google

Salmon dragon roll- had one piece and put the packet down, it tastes really , really fishy and off and texture was slimy and just .. urgh Veggie sushi only from now on!!

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A Clucas . 2024-06-13

MORE AT Google

Driver was great. Very kind and efficient.

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Christiana . 2024-05-26

MORE AT Just Eat

Always the best place to eat cheap and quality in London. And half an hour before closing all the sushi is at 50%

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miguelmateos16 . 2024-05-15

MORE AT Google

Part of order missing, VERY frustrating, staff need to pay more attention

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Rachel . 2024-05-09

MORE AT Just Eat

I eat chicken gyoza tray. Was delicious. Sorry that I didn’t add photos but it disappeared so quickly from the plate.

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Mariusz Kwiat . 2024-04-30

MORE AT Google

This is a great place to grab a bite in Picadilly. On a cold day I recommend their rice pots. Otherwise they are famous for their delicious Sushi. There are vegan options if you need them.

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krish kandiah . 2024-04-09

MORE AT Google

Very friendly and polite staff, terrible portions and bland taste. Katsu curry on Udon was like the cheapest chip-shop curry sauce. The small pot was not even half filled (half empty) see image. Disgusting and expensive slops. An insult to the culture.

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James Alec Hardy . 2024-04-06

MORE AT Google

Really polite and helpful staff

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Archie Johnson . 2024-03-19

MORE AT Google

Lots of seating for a fairly small branch, but offers the full Itsu menu, lots of vegan options, service is quick, was very clean.

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Abi P . 2024-03-16

MORE AT Google

We were there yesterday (13.3) at around 15:50 and were welcomed by nice employees.The man at the register (I unfortunately wasn't able to catch his name ) was really friendly/helpful and easy to talk to.If we ever visit London agian we'll definitely be back.

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Layan Elhachmi . 2024-03-14

MORE AT Google

Loved the concept. Simple, fresh and clean sushi to have on the go. I wish they have more cooked verity tho

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The Foodie Fork . 2024-03-14

MORE AT Google

I went for a quick bite at Itsu on King's Road. I regretted 100 times. Low quality, unsafe, made me sick and spent the afternoon in bathroom. I had sushi and gyoza and the salmon smelled like garlic/ onion, very strongly, probably the knife was used to cut something else, garlic or onion, before was used on the fresh salmon. The gyoza, was just awful, not fresh, "smothered" in the vacuum packaging, with artificial filling that suppose to taste like chicken and cabbage. Even the sauce for the gyoza was gone bad. I would never go to this place again!

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Aleksanda S . 2024-02-24

MORE AT TripAdvisor

This is such a cool place for a quick bite or healthy meal and the simplicity in the decor gives you such a good feeling. It's clean, nice and the food is really good. Definitely a recommendation!

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Shary . 2024-02-24

MORE AT TripAdvisor

Be aware of thieves‼️‼️‼️‼️ Today my phone got stolen from the table. They are pretending clearing the table and trying to distract. I have reported to the staff and I was told this is happening every week. I’m so upset that the management in not doing anything about this 😡not safe at all Reported to the police and I’m taking further actions.

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Biljana Grozdanovska . 2024-02-10

MORE AT Google

Дважды посещали с целью быстро перекусить и оба раза остались довольны. Суши неплохие, очень вкусные цзяоцзы (типа вареников). Вкусный и сытный куриный суп. Десерт - мочи - просто бомбический! Рекомендую любителям японской кухни

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Егор Л.М. . 2024-01-17

MORE AT TripAdvisor

For such a busy spot can’t fault, food is always good

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Dimos Aristidou . 2024-01-16

MORE AT Google

I paid for the food £72 and it should as delivered. In fact delivered never came and money was taken. Its been a week now

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Agron . 2024-01-15

MORE AT Just Eat

Seating also at the rear. Toilets was out of service when visited

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Anthony Manmohan . 2024-01-14

MORE AT Google

schnelles warmes Essen für Personen die es eilig haben. Frei Wahl bei den Soucen. umgerechnet kostet ne Bowl ab 9€.. Geschmacklich ist es okey.

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Edo Mlkc . 2024-01-01

MORE AT Google

19:16, no one sauce, no service at all

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Violeta Davydova . 2023-12-31

MORE AT Google

the girl at the counter was very nice and patiently helped recommend dishes suitable for children... the atmosphere is very nice, live orchids🩷 especially liked the quiet hall downstairs

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Ольга Калитина . 2023-12-23

MORE AT Google

Wasn't fresh. It's not the first time i order online from them and everytime there's an issue. I don't believe they care much about online deliveries.

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Adelina . 2023-12-18

MORE AT Just Eat

Good food. Efficient service. Could do with some more space - was v tight to sit and eat

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Nadia Perrier . 2023-12-14

MORE AT Google

One of the worst take away visits i had and one of the worst meals I had in a longer while. Food was cold and tasteless. Place was totally overcrowded and dirty. I was there around 7pm with a friend. Place had a vive of Saturday 3am McDonald's visit. Dirty. Stuff resigned and falling asleep from tiredness.

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Jan Folga . 2023-12-12

MORE AT Google

Great taste of Japanese cuisine

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Asharti Dev . 2023-12-11

MORE AT Google

I would like to thank Jay and his colleague who were working there on December 9thnight for we had the best food experience at Itsu branches here. Thanks a lot for making best atmosphere

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Bahram Rasti . 2023-12-10

MORE AT Google

Disappointing. Sushi was below par (Yo Sushi is much better) and the SINGLE female toilet was DISGUSTING according to my sister. I won't be back.

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Frank D. J. Miller . 2023-12-09

MORE AT Google

Bright lights lots of activity on the street. It's was OK. Busy so you know the food moves. Found Korean noodles sauce a bit too sweet but generally the food is fresh.

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Chipo “African skies” G . 2023-12-01

MORE AT Google

Easy, convenient, clean. Perfect!

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A C . 2023-11-23

MORE AT Google

This is an interesting restaurant, you order most of your food from a kiosk and they have sushi pre made that you can pick up in the display. You have to pay with a credit card, no cash taken, in fact most of London is credit cards only. My Miso soup was very good as was the teriyaki chicken, the sushi was just ok, about what I was expecting at a fast food place. But for the the money and the fast service it was very good. The restaurant was keep very clean. Someone was always cleaning up the tables.

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NNWSLARRY . 2023-11-14

MORE AT TripAdvisor

We went there the last minute of closing, but service was good.

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Keerthana M S . 2023-11-11

MORE AT Google

Quite spacious inside and downstairs.

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P Yuen . 2023-10-07

MORE AT Google

Great place to eat a quick meal

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Dee Hetherington . 2023-10-02

MORE AT Google

While the nigiri was ok, the “big’bowl chicken gyoza” was a big disappointment. To start, the soup was tepid at best and the vegetables were raw, uncooked. I lived and worked in Japan and Taiwan for years. An indifferent shop like this wouldn’t last a week.

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Robert Sligh . 2023-09-30

MORE AT Google

C'est une bonne chaîne de sushi, les menus sont bien servis, plusieurs possibilités végétariennes. Cependant, attention pour les étrangers, ils ne prennent que la carte.

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Lolo Fofo . 2023-09-30

MORE AT Google

Bland tasting noodles. Nothing Asian about this fast food. Not tasty, not spicy even though I ordered their spicy dish. Very busy though. The couple of seats and tables they have are uncomfortable. Seats are mounted to the floor but too close to the tables. Very hard to eat that way. If you go here order their take-out. But I recommend you go somewhere else for something better. Sorry to say ...

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Joost Maltha . 2023-09-13

MORE AT Google

They are cashless, I don’t support cashless businesses.

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Corentin . 2023-09-09

MORE AT Google

We went to the Southwark one for a quick snack. It was the worst sushi my adult daughter and I have ever been served. I had the salmon sushi. The salmon seemed okay but the rice was hard and barely cooked. A sushi place that can’t do rice? My daughter said the salmon on her dynamite roll was not fresh and didn’t eat it. Her miso soup was pretty awful, too. We threw most of it away and walked out. I’ve had great and not so great sushi but this was the worst. And there seem to be franchises all over London.

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Margaret C . 2023-08-28

MORE AT TripAdvisor

Ate here 16 years ago at our last visit to London. It is still great. Affordable and tasty. Had the Thai chicken with coconut curry sauce.

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LA_Engineer . 2023-08-20

MORE AT TripAdvisor

Notre fast food préféré à Londres. Tout y est très frais, toujours très bon et très bien cuisiné. A cette adresse précisément il y’avait beaucoup de choix et une très très belle salle arrière. Le restaurant et les toilettes étaient très propres. Et les prix sont hyper correct.

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Ruby 0680 . 2023-08-14

MORE AT Google

This restaurant was spotlessly clean and well staffed, who were friendly and welcoming. Food was to, Itsu normal standard. Food and drinks chilled cabinets were well stocked. The restroom was clean with good facilities.

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Rosanita . 2023-08-14

MORE AT Google

If you like susi, then this is the place where we like friendly staff and good food and reasonable no hot drinks like tea coffee but you can bring your on

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Paul o,kelly . 2023-08-13

MORE AT Google

Great place to get some trusted Itsu sushi. If you go 30 min prior to closing sushi is 1/2 price... get in there students! Enjoy

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Arnold . 2023-08-04

MORE AT Google

Consistently good. Plenty of seating.

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Nadine Griffin . 2023-08-04

MORE AT Google

The one in Victoria Street, where we went, is really nice, clean and the staff was very welcoming. It was our first time there. The food is fresh and very very tasty. Highly recommend

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960mirelaj . 2023-08-01

MORE AT TripAdvisor

Me and my Family were looking for a place to eat dinner. We really wanted Asian food, so we decided to go to Itsu. I ordered a noodle soup with chicken. On the picture on the menu, it looked delicious! When I got my meal, I nearly shat my pants! I got the food in a cardboard box! Even the spoon was made out of cardboard! If you wanted some soup, you would have to drink from the bowl! Absolutely fuming! It looked old and disgusting! It was like something you would buy in a supermarket for 50p! Everything was made out of cardboard! The bowls, the spoons, the forks, and even their brains! Absolutely disgusting food! Don’t ever go here, I beg you!

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Kalle P . 2023-07-21

MORE AT TripAdvisor

Boa opção para quem precisa de comida rápida, as opções já estão separadas e embaladas em porções individuais, e gosteis que vem com lascas de gengibre.

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Fe_cassim . 2023-07-20

MORE AT TripAdvisor

I never received my order and there is no way to contact the restaurant

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sofia . 2023-07-18

MORE AT Just Eat

A bit noisy but very nice healthy and tasty japanese restaurant

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Olivier Dumont . 2023-07-12

MORE AT Google

A nice location, helpful and fast employees who made queues very fast and short. For halal food, it has limited options.

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Tamer Farid . 2023-07-03

MORE AT Google

Fresh and tasty sushi, miso soup for £1.50 only with any box.

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Надежда . 2023-05-10

MORE AT Google

Nice food, but the interior felt a bit tired.

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Sunil Gogna . 2023-05-02

MORE AT Google

Recharge body, soul & laptop. Good choice of food. This branch between tourist spots & very handy. Seating in back.

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Andy Davidson . 2023-04-26

MORE AT Google

Pros: Muy amables. Comida fácil, barata y rápida. Sitio con mucho espacio y limpio. Contra: necesita otro baño.

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DAVID MUIÑO MOURO . 2023-04-08

MORE AT Google

Really great location and tasty and cheap Rolls and sushi❤️

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Гриша Злой . 2023-04-06

MORE AT Google

Eccellenti prodotti e servizio.

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William Raúl, Pbro. . 2023-04-04

MORE AT Google

Good, fresh, tasty, but not special

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Luke Horner . 2023-04-02

MORE AT Google

10/10 Would reccommend. Sushi was amazing. Would eat if last meal served in life. Incredible miso soup. Made with the finest ingredients known to humankinds and existences alive. I LOVE ITSU

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Happiness46634393912 . 2023-04-01

MORE AT TripAdvisor

Staff are always looking after the place and customers. I really like the food there

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Paola Lopez . 2023-03-29

MORE AT Google

Awful food, extremely salty and taste not fresh, feel disgusting

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-- . 2023-03-18

MORE AT Google

I go to this Itsu quite often and generally the service is alright, but there’s this one employee (male, thin, tall, grey hair, with glasses, usually wearing a small scarf) who is really rude. Someone should teach him how to talk to customers. I hope some managers will take this into consideration.

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Esivel Ironheart . 2023-03-17

MORE AT Google

Friendly staff and surprisingly quiet but poor sushi rice

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Paul Beach . 2023-03-16

MORE AT Google

Itsu have a variety of stores located around London. I visited the one in Picadilly as I was in the area. You cannot pay by cash if you want to. When I queried this with the lady who served me she said it was something that came about after the pandemic and have not changed their policy. I would have given them 5 stars if I could have paid cash as the food was good and the lady who served me was polite and helpful.

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therichastill . 2023-03-13

MORE AT TripAdvisor

Just popped in for a quick snack. All the staff in there were lovely all of them.

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Shom (Shom) . 2023-02-19

MORE AT Google

As mentioned by other comments, there is a very rude tall male staff there! To the shop’s managers, contact me if you want more details.

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Jack Oxf . 2023-02-14

MORE AT Google

Tasty, healthy and quick. I could (and do) eat here most days! Love the new hot foods coming out too.

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joeconnorpayne . 2023-02-08

MORE AT TripAdvisor

Как жральня в центре Лондона пойдет, но даже киевская «сушия» превзойдет этот «ресторан»

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aret neiv . 2023-01-31

MORE AT Google

I have lunch here once a week. I like everything very much and tasty. But today I took sushi, they were not fresh. The smell and taste said that the fish was not fresh. The cook said it was from wasabi. This is not the first time I eat this dish and I know the taste of wasabi. In general, the impression is ruined.

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Sergejs Faterins . 2023-01-28

MORE AT Google

מקום נהדר לאכול בו בלונדון מכל הבחינות,האוכל ממש טרי,המחירים סופר הוגנים והכי חשוב - זה ממש ממש ממש טעים. יש פתרונות גם לטבעוניים ,האויר מאוד נוחה והצוות בכל פעם שאנחנו היה מאוד ידידותי.מומלץ בחום רותח

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Oren Levy . 2023-01-27

MORE AT Google

Very good variety of options available for vegetarians both from the cold takeout and hot food menus. Service is extremely quick and dishes taste very good. If you are looking for a quick bite to eat or in a rush and cannot decide, Itsu might prove to be a welcome surprise. Also easily accessible since they are located in all major hubs in London.

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shubham poddar . 2023-01-18

MORE AT Google

Great staff, Extremely helpful. The food was quite tasty and very quick service, best for a quick lunch during office break. Provides a great ambiance and break from office hours.

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Shreyansh Parmar . 2023-01-14

MORE AT Google

Outstanding as always super tasty and fresh

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Elias . 2023-01-14

MORE AT Just Eat

Clean, good food and place. Near Green Park Station

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Wislan Nogueira . 2023-01-11

MORE AT Google

simple, rapide efficace, healthy is coming

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H. A . 2023-01-10

MORE AT Google

The best place for a quick gyoza stop

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Periklis Konstantinidis . 2023-01-09

MORE AT Google

Pas cher bon juste ils ont pas de sauce soja sucré la vendeuse ne comprennait pas ma demande

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A A. . 2023-01-04

MORE AT Google

אסייתית טובה לדרך. מרקים טעימים בדיוק למזג האוויר הקר של לונדון. דים סאם טובים מאוד. רק קצת יותר הקפדה על ניקיון. נ.ב. One more thing, You should invest in cleaning the tables and their surroundings, and if there are already USB charging stations, try to keep them in good condition.

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שרית כהן חכם . 2022-12-11

MORE AT Google

Awfully dirty. Sticky tables and chairs, flooded toilets…

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Aline Baudet . 2022-12-04

MORE AT Google

Nice warm food, lovely personel, liked pink sporks, chargers for the phones available at the tables, clean, welcoming

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Nadka Rappensbergerova . 2022-11-30

MORE AT Google

Deberían montar uno en Cádiz ajajaja

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sergi Gar . 2022-11-26

MORE AT Google

Quality fresh food! Very busy and service at the till was fast.

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Fabienne Noakes . 2022-11-18

MORE AT Google

Decent service with terrible food, maybe okay if you didn’t know what Asian food taste like

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justin wong . 2022-11-05

MORE AT Google

Fast food, not great food. I must be spoilt because this ‘Japanese’ style food was below average. It tasted like it was all made from frozen supermarket items. If you have eaten real Japanese then do not go here expecting the same sort of food. Staff were friendly but wouldn’t return to one of these stores again.

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Chris Huntly . 2022-11-05

MORE AT Google

Great sushi, their hot food is also tasty. Best time to go for sushi is 30 mins before they close for 50% off. Admittedly the sushi at the time it goes to 50% is not quite as fresh, but its priced fairly. Staff are freindly and polite, service at the tills was speedy meaning no ques. I didn't see any form while sitting in to eat. Take away and eat in is an option, there are more seats to the back, so ample space to find somewhere to eat your food before heading back out into the city streets.

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Charlotte Gowers . 2022-11-05

MORE AT Google

Ni la comida asiática se salva en londres comida mala y cara

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Sr Carter . 2022-11-03

MORE AT Google

I went to itsu next to the office and their portions get smaller and smaller. This is what a take away £7 Japanese noodles looks. Half of the bowl (which is already tiny). I showed it to the person serving, and his response was that it was made using standard itsu portions. A scam.

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Alessio C . 2022-11-02

MORE AT TripAdvisor

Walked and walked with grandchildren. Eventually moving towards Charing Cross Station, we decided to treat the children to an Itsu lunch. Quite busy but not packed. Ordered and paid for lunch £70. Two floors of places to eat. ONE toilet for everyone to use. When I used the toilet it was filthy. No soap and the area had clearly not been cleaned for some time. I spoke to a member of staff in the counter area when a serving staff aggressively interrupted and asked if there was an issue. When I explained, he said that they were busy. I said that was even more reason to keep the ONE toilet clean. Trying to talk he kept interrupting to say it will be dealt with. Minutes later, one of the serving team was cleaning the toilet. This is one of the team wearing the same clothes as they do to prepare or serve food. After cleaning the toilet, the person returned to the prep / serving area. If they are busy there should be people cleaning the tables and toilets. The same people should not simply clean toilets and return to their public / food facing work without changing. Absolutely inept. Food good though and in general the kids were blissfully happy.

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bishbashbosh4thjuly . 2022-10-30

MORE AT TripAdvisor

Staff is nice and considering the price the sushi quality and tastyness if fair. But for better reccommendations check my insta @braggiapproves for food in London or anywhere!

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Veneto Forever . 2022-10-28

MORE AT Google

The food was average at best, service is nonexistant, and cash isn't accepted

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Marius Decurtins . 2022-10-28

MORE AT Google

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