itsu - Bath in Bath and North East Somerset

Excellent choice of food and very tasty according to my companion! (I just had a peppermint tea). Fast service but really fresh, put together as you order it on the interactive screens - very easy to use even if you aren't used to that kind of thing I would think. Impersonal but that's to be expected of a chain like this! Really one of the better chains with decent vegan options, as well as gluten free - and more veg than you'll get almost anywhere else!

Good food, quick service, reasonable price.

had the worst experience, islamophobic staff

Nothing positive to say about the experience here. Ordered the korean spicy udon but received the thai udon instead (I strongly despise coconut). When I tried to explain this mistake, the staff seemed condescending and insisted that I received the correct order. I had to eat the disgusting coconut flavoured noodles instead of the korean noodles I had expected, even smothering them in gochujang couldn’t mask the disappointing taste of coconut.

Delicious food and healthy too! Reasonable price.

I had a fantastic experience at Itsu Bath! The food was fresh, delicious, and served promptly. I’ve been to different Itsu branches in London, but this one truly stands out—it’s even better. A special shoutout to John, who was incredibly helpful with my order and went above and beyond to ensure everything was perfect. Excellent customer service paired with great food makes this branch a must-visit. Highly recommended!

Very friendly and accomodating staff. Despite the busy hour, place is kept clean and tidy.

The sushi is very good, also if you arrive when there is half an hour left to close the sushi trays they reduce them to half price, I would repeat without a doubt.

It's delicious, even the sushi is good, it's a great fortune to find delicious sushi in England, but it was delicious here 🥰

There are frankly too many Itsus in London (and Wasabi does better sushi), but good that Bath has one. Usual lack of tuna or any other sashimi beside salmon.

Chicken teriyaki with rice has nothing to do with the real thing. Slightly warm, undercooked in a paper cup. It tasted like it was made from frozen rice and peas with chicken added to it. Chicken was ok, but more like chicken than chicken teriyaki. It's not Asian food.

Quite disappointed unfortunately. Ordered a Korean spicy stir fry with egg but there was no egg. Got charged for it nonetheless. The portion size was really small, less than half the container full. What little there was was tasty, as expected, but the experience left me unhappy, and... Hungry. Had to go and buy another dish elsewhere. I really expected better.

One of my favourite places to get lunch or dinner! Always fab for delivery or even better when I get to pop in.

Very busy, but the staff were efficient at serving. We like the food here.

Lydia one of the team helped me find the meal I was looking for, she was very helpful and kind with this. I wish all staff in all restaurants were as good as her, excellent staff member. The food was lovely too, the only thing they could change is that they take cash and do larger portions

The service was amazing and fast. The food was delicious😻

Food was amazing. Really fast service. Will come back

Love Itsu! Touch screens to order were dead handy. Couldn't get the app to work sadly for the points. Lots of seating and toilets. The code is on the bill to get into the toilet door. Quick service and delicious food. P.S please consider doing more kid friendly options.

Just got food poisoning from here - one of my worst days so far! Please train your staff properly to avoid this happening again in the future.

Food was bland . But service was fast and the tables were clean .Very average lunch

Firstly the lower rating is not a reflection of the staff, they were friednly and welcoming. The food however was majorly disappointing. I had a detox soup and it was just so watery with little flavour. The gyzo were mega bland. No matter how many flavourings I added I just couldn't get the meal to taste nice. My girlfriend didn't particularly enjoy hers either. It's a shame because we love the Itsu supermarket products, but the experience here didn't hit the mark.

Fast, fresh and tasty. Great food at a really reasonable price

FAST, DELICIOUS AND TOTALLY HEALTHY

Half an hour before the closing time, many things go at half price and so there is a huge line for billing at the counter to avail the discount. This discount is not applicable to the live cooking options such as soups during that half hour.

Dump my order on side for few mins. Didn't hear my no 89 called out. Arrogant girl. She didn't see me behind in the seating area. Told her my complaint. Hard of hearing. Passing wind hrs afterwards. Never again. Not apologise

Always great food, very fast as always and didn’t mine my dog :)

A decent place to pick up a quick bite to eat. The seating isn't the best and the place definitely feels low-end, but the food is tasty, good value for money, and extremely quick to appear after your order.

Had the chilli chicken gyoza noodles. Very hearty and filling food.

Love it as always!! Thank you guys

Very crowded. Noisy. Lots of kids.

Their coconut chicken soup is delicious and a real bargain for a tasty, filling lunch. Can't fault them.

Well usually the food and service are better but the last time I went there the Chicken Teriyaki Rice had a sour smell and it was obvious one of the ingredients was off but couldn't tell which. I asked the team to check it for me but they said it smelled fine. After hesitation one of them did offer to replace it if I'd wished but I had already felt a bit embarrassed so decided not to and decided to stop eating that particular meal in my order after trying two more bites. I was then dismayed when I saw that another customer who complained after me but in a more assertive manner got his meal replaced straight away whereas with me there was a lot of hesitation. I believe at least one of the ingredients this time was not properly stored. The reason I did not give a lower rating is that usually the team is nicer and the food is better.

Good food, really quick service and reasonably priced; although certain things like miso soup or specific dishes are much more expensive than they used to be!

Sadly, the place showed early promise but it is way over priced. Although, the selection screens show food on proper dishes, the rice and noodles come out in cardboard containers. You then self-serve yourself with cardboard sporks and try to eat like you're at a fairground. Boo!

Few tables available, to go to the bathroom you have to ask permission and be authorized with a code. Dishes prepared quickly, very little choice. Poor quality, the dishes taste bad. Edamame served frozen

Some of the food was cold. Although was tasty it made it not very enjoyable.

Food was cold. My wife went back to the counter to ask for it to be heated. They did put it through the microwave.

Not bad for a Sushi chain restaurant. Service is very quick, tables are sometimes greasy but other than that everything is fine.

Not the best but good if you are looking for something quick, easy and in some instances, healthy

My wife and I were looking for a place for lunch and stumbled this place. We were both delighted with what we ordered. The food was delicious and the service was quick. I will also say that it was fairly priced for what we got.

I thought that the food was served on plates, but paper bowls, paper spoons, nice decor, average food, I was hoping for something more tasty, disappointing.

We went on a wet Saturday evening around 6ish, nice and quiet. Service was instant. Worth knowing about half price in last half hour, which for bath is 8.30 - 9.

One of the best Itsu!! The atmosphere is lovely and the staff are lovely!!

Average. It's robotic just like everything else

Was a reasonably quiet Monday lunchtime, I expect, but the service was very quick. The food was lovely 😍

It's sushi. Not much more to say. Also, bathroom requires a code. Only spoons are paper sporks.

Came in to Itsu with my daughter and was served by a lovely lady who said her name was Poppie. Very polite and answered all my questions regarding the different food options. (My daughter is fussy)

Food was excellent. Friendly & helpful - especially Shaun 👌 Would recommend

Amazing customer service, I believe the staff member who served us was called Shaun. He was super welcoming & helpful, we were very indecisive as to what we wanted to order - he was very patient with us & made suggestions on popular dishes, etc. Great food - will definitely be back!

very good. This guy Haris Ashley cut good fish. 5 star. ok experience will come again.

We loved it. And we would like to go again. Cheap, delicious.

Ordered via deliveroo, the Gyoza arrived and the main event - Chicken Teryaki Roce Bowl - was missing. Itsu did not check the order and neither did the deliveroo guy. Deliveroo offering only part refund which could take 10 days! Awful service has put me off both and I still haven't go the meal OR the money :(. I won't be doing that again...

Food was good, veggie gyozas and chicken/rice for my toddler. I think it would be nice to have the ‘eat in’ food served in proper bowls.

Easy to use order screens. Nice food. Convenient location and was relatively easy to get a table

Lovely food, just crazy in there and not relaxing wish it was a bit yo sushi with the belts

tasted the salmon mix , salmon was so bad so i thought it was out of date , got confirmation with tonights diarrhea. No tables left too for us to eat.

The seaweed was appallingly salty - could not be eaten, spoiled everything. Several fish bones found in the salmon slices, both sushi and sashimi.

Lovely food, fast service and reasonably priced.

One of my favorite places. The food is great, the price is affordable and the atmosphere is cozy. They have an interesting concern for the environment and the quality of the meal. I recommend!

Super tasty noodles and many veg options. Please open in Dublin too :)

Good value very tasty meal and simple ambience great spot for a quick meal at reasonable price

A nice place to eat sushi if you want to have it ready in a moment and to take away. No need to add extra soy sauce it you are not taking it away as it's also available there.

Good value and wide choice on menu. You have to order on one of the touch screens when you enter. You collect your food at the counter, which was served up really quickly, although the restaurant didn't seem particularly busy when we went in (and it was a Sunday afternoon). Food was really good and very tasty and restaurant was clean and tidy. Well worth a visit if you like Japanese cuisine.

Propee food but poor service quality

EDIT: my original (2 star) review is below, however the manager was very quick to respond, assured me that this is being dealt with and was apologetic - so I’m bumping up the rating as the issue was dealt with so efficiently (and I love the food). I am local to this branch and often choose Itsu for lunch. Today having purchased my lunch and drinks and paying the eat-in surcharge, I went outside for 5 minutes then returned and asked to use the bathroom. I was told the entry code was on my receipt (which I had thrown away). There was lots of tutting and eye rolling and one of the staff whispered to another “she’s only just walked in” - made me feel like a criminal for using the toilet despite being a repeat eat-in customer. Maybe some more training is needed?

Great place for a quick & tasty meal. You can order via their screens or in person & the staff are always both friendly and accommodating. Their vegan options are divine, so well worth a try if your in the area

The food is really misrepresented in the photos. We ordered 3 meals and each one was a pale comparison to the pictures. Chicken was grey and noodle dishes had only 3 dumplings and were 90% broth. Also they put the hot food on the counter and then make you go and get a bag and bag it up yourself in front of them. So weird. Just bag it for your customers.

The young atmosphere seemed refreshing. Definitely the food wasn't tasty.

Terrible, Terrible experience. Should be closed down.

Love this place , Only decent fast food chain to eat at

Nahhh, so bad. Got the catsu dish, IT WAS 90% CATSU SAUCE. Last time I went the rice was raw, mate the chefs don’t care.

My girlfriend and I went on a cute sushi date in Bath, had a great time. Surprisingly cheap considering the great quality! Will visit again

Half the ingredients were missing in everything we ordered. Rip off to tourists

I went to itsu Bath for the first time, food tasted good. Unfriendly service unfortunately, I also bought one of their aluminium bottles, hard to put the cap back on properly, keep leaking water. I've tried to put it on properly and tighter and it only cut my finger. Avoid buying this bottle. Improvement needed. I have messaged itsu about it, but so far I had no response, another downside on their customer service or lack of.

It was okay but not great it's a bit overpriced and the food wasn't amazing verry small portions

First time going to Itsu. Wasn't sure what to expect but it was really good. The order screens are great as they let you take the time to browse what's available. We ordered some sushi to share and some rice bowls and drinks. Service was pretty fast all the good was ready in about 3-4 minutes. We ate in and the seating area was clean and tidy (although we were there just before lunchtime) The food was fresh, tasty and well prepared. My only complaint would be that the toilets were out of service.

The vegetarian Udon soup is terrible. It doesn't taste like anything, let alone any possible undefined Asian soup. I ponder the life choices that led me to this soup.

+ provide a choice of sauce. In many other establishments where I was, there was no choice + there is no feeling that the seafood was frozen. Everything was soft and tender + Smiling and friendly staff + Quiet, cozy place without noise and fuss - I didn’t feel any expressiveness in the taste of the sushi. The rice tasted more than the filling - at the counter where utensils and chopsticks are taken, there are no additional containers for sauce - having visited the establishment closer to closing, I understood that the employees would be preparing for closure. However, I was not pleased that they were rattling a chair on the table in a hurry. Noise, some negligence - unpleasant - Having chosen a table, we decided to sit down at it. An unpleasant observation was the presence of used bags from previous visitors on the newly cleaned table. It's not a problem to remove it, that's what we did. But it wasn't very nice I didn’t go to the restroom, that’s why I can’t come here For such a plan, the establishment is generally not bad. Considering that the visit was on a Saturday evening, everything was worthy. I believe that some of the disadvantages I mentioned simply will not exist at a less busy time of day. I think you can visit occasionally) *look from a foreigner*

Only stopped by for a quick snack but the food arrived almost instantly and the tables and floor were perfectly clean.

Miso soup was good. Especially warming on a cold day. The sushi however I was not pleased with as the salmon didn't seem fresh at all, or at least not of great quality.

The serving size was imaginably small even for a single person. Quiet Okayish!

Service was fast, choice seemed good, but sadly the food is really mediocre, apart from being the required hot and wet! I had the Spicy Chicken Gyoza Noodle bowl. It wasn't very spicy, the gyoza's were ok, but very under seasoned and the soup broth was pretty bland. It just needed some of those lovely Japanese flavours that you get in broths such as...seasoning!! It was also very cabbage heavy with red cabbage and savoy cabbage. If I wanted that much cabbage I would have had coleslaw.

Quick service and easy to order. Good range of options for anyone with dietary requirements and in general with the food menu. Well laid out inside, probably a bit pricey overall.

Good food, ok value for money. Service is quick and every time I have been the food has been consistently of a high standard

Fast zingy tasting food. Seemed pretty healthy stuff

Quick and easy service, grab your food and take a seat and dig in. Never waited longer than 5 minutes to be served and comes at roughly £8 per person!!

Probably one of my favourite sushi places in Bath. It’s very reasonably priced. The food is always fresh and delicious. Ordering is so easy on the kiosk machines, it even shows the allergens in each dish they have. Definitely worth going!

Today we were served by extremely grumpy, unfriendly and rude lady with red hair at around 2.40pm. Poor customer service and felt very unwelcome so will go somewhere else next time. Shame.

The food is very good, however the extreme fast food environment hindered the quality of service.

Restaurant of oriental cuisine in the city of Bas. Service is fast. The food is delicious. Pricing policy is available. The atmosphere is wonderful. Food preparation is quick and with all the necessary hygiene measures. There are tables in the hall. But sometimes the staff does not have time to wipe them, so they cleaned it themselves after the previous guests. The only thing I didn't like was that the toilet was not clean enough, there was a lot of paper, there was water on the floor, there were handprints on the door. And not only in the toilet. It can be seen that there is not enough staff for cleaning. Payment by card only, cash cannot be used. This should be kept in mind when visiting

Delicious food ..love it nice staff ..clean

Food is delicious and healthy and also reasonably priced for the city centre. Really great customer service from the smiley Shaun, thank you!

Just wish there were more vegan options and that they were detailed...

Normal quality Japanese food for the given price.

Lovely settings and good prices food. Love the spicy vegan udon noodles and the Green tea. Lots of choices for vegans and good portions.food is served piping hot and hits the spot. Loads of seating in the back and pleasant decor. Also good selection of teriyaki, siricha and soya sauces.

Good location, not bad food , easy Asian styled foods

Go at 8:30!! 50% off everything!!

quick and easy gyoza and other „japanese“ dishes. Totally fine for the price tag and its quickly served (prepared). The veggi dumplings are a bit dry - but there _are_ veggi dumplings, which is a plus.

Used to be great, quality control, portion sizes etc but it has gone severely down hill and staff members act clueless, lack proper customer service skills and the manager Poppy who claimed she was the manager was incredibly obnoxious and unhelpful, I ordered the same thing I always get which is the Thai chicken rice and it came barely filled with barely any content, I went and said is it possible to add more as its very low, they said sure and then went back and just added hot water so then it was just watered down and just nasty, I felt very fobbed off and dissatisfied, I said sorry but this is not at all how it comes, please can you make it again how it's supposed to be, Poppy said no we can't remake it sorry, I said this is crazy, you want to serve this? They said you asked it topped up so we topped it up, I said yet with hot water only and not the actual substance? She said even more smug, yes sorry that's all we can do for you. I asked for a refund, in the meantime they had messed up several peoples orders and I could just see the sheer inadequacy of their new staff and their foul energy. Very sad itsu in Bath is now such a dive.

Fast Asian spot. Dumplings, katsu, noodles, sushi. The gyoza was ok nothing particularly special tbh but the broth had flavor. Miso soup was good. The egg was odd. Staff lacked some enthusiasm. But it's a reliable fast option for £10. Not bad by any means and it's good to see these places opening. Maybe I'm spoilt by my Asia experience