Based on 314 opinions finded in 2 websites
Based on 314 opinions finded in 2 websites
Nº 2071 in 7028 in City of London, Westminster
Nº 74 of 253 Japanese in City of London, Westminster
Opinions
Tasty, healthy food - but the atmos is ruined by the horrible screens you have to use to place your order.
Angie Boothroyd . 2025-05-08
MORE AT Google
An amazing place, the service is amazing and the sushi is great. I love their sale at the end of the day; makes it really affordable for people who love sushi but are on a budget
Diana Diaconescu . 2025-04-25
MORE AT Google
Really friendly and well-run branch
M I . 2025-04-16
MORE AT Google
Its realllyyy good!! Super healthy and delicious :D
Monica Laub . 2025-04-07
MORE AT Google
Great food and very affordable. Gloria especially was lovely and accommodating
Chris Greer . 2025-04-04
MORE AT Google
Delicious food and lovely people working there. Gloria was nice and kind to help us with our orders.
Ajie Dato-on . 2025-04-04
MORE AT Google
Great food, fresh and tasty. Friendly and helpful staff.
Jamie Bajer . 2025-04-04
MORE AT Google
Gloria was wonderful she was very kind
Renugah Rajah-Wilson . 2025-04-03
MORE AT Google
Gloria is always extremely helpful and smiling. She goes the extra mile to help out the shop's customers! She deserves a pay rise!
Tomas Malinovsky . 2025-04-02
MORE AT Google
Gloria was super helpful and I felt warm greeted when I walked into the shop. I felt very welcomed and the sushi is wonderful, and very fresh. I definitely will come back again.
Magus Cheung . 2025-03-19
MORE AT Google
Great service great food.. staff was so polite and helpful the shop was very clean I enjoyed my meal
mohd faiz . 2025-03-07
MORE AT Google
With thanks to Gloria, enjoyed a great meal this evening! Thank you
S B . 2025-02-24
MORE AT Google
Great escape from freezing cold London! Gloria and John were great! We were offered complimentary miso soups which was very kind
Louis Cissé . 2025-02-17
MORE AT Google
My favourite Itsu! This Itsu is by far the best one I have visited the staff are friendly, the options are always there, nothing is ever out of stock, staff go out of their way to help you and after a long day at work that’s what you need! Also I would like to say thank you to Gloria, she is so helpful and always greets me with a smile! She truly makes the experience at Itsu the best! Hope to visit you again!
Noor . 2025-02-13
MORE AT Google
I popped down for lunch today and after finishing, I started reading my book. A little while later, one of the workers named Gloria came and served me a sweet treat as I continued reading. These small gestures truly make the biggest of differences. 10/10 on everything!
Miyazu Izakaya . 2025-02-11
MORE AT Google
Gloria and John were very kind in letting me stay a couple minutes past closing to finish my food. It was very much appreciated! Food was delicious as well.
Jacob Metz . 2025-02-11
MORE AT Google
Lovely place to eat. Gloria’s service is 10/10 :) highly recommend
Stella Rad . 2025-02-07
MORE AT Google
Great place to grab some quick healthy lunch. Staff members are very helpful and always greet you as you come in! Shout out to Gloria!
Gabriel Stratan . 2025-02-07
MORE AT Google
Fresh ingredients, tasty fish, money for value absolutely top and helpful staff (thanks Gloria for your suggestions, the spicy Korean noodles were banging 😋). I will come back often!
Daniele Rusconi . 2025-02-07
MORE AT Google
Amazing hospitality!! Gloria is an amazing worker here
Trinité Kiasuka . 2025-02-07
MORE AT Google
Gloria was so friendly and welcoming 😊
Miranda Mazzarella . 2025-02-07
MORE AT Google
Excellent service, Gloria help me through ordering
Jehyeong Kim . 2025-02-06
MORE AT Google
Definitely one of the best Itsu locations! Food is always good, the facilities are always kept very clean and the staff are fantastic and welcoming. Special shout out to Gloria for always providing a friendly face to the store!
Jason . 2025-02-06
MORE AT Google
Always the best customer service from Gloria and John
Kseniya Kulikova . 2025-02-04
MORE AT Google
Excellent Staff and service by Gloria and John
Lukasz Zaczeniuk . 2025-02-04
MORE AT Google
My local itsu, near the office is Fleet Street. Food always great but staff and service outstanding. Thanks again Gloria
Fiona Hathorn . 2025-02-03
MORE AT Google
Gloria is always super friendly and super helpful! Always with such a good energy!
Eduardas S . 2025-02-03
MORE AT Google
Delicious food and Gloria was so helpful!
Leila Sarshar . 2025-01-31
MORE AT Google
Gloria at Fleet Street lovely servise very helpful with food choice
Mantas Gurskis . 2025-01-31
MORE AT Google
I went there yesterday for my takeaway lunch! Gloria was so helpful!! Thank you :)
Ai Kurihara . 2025-01-29
MORE AT Google
Itsu Fleet Street is one of my fav places to grab lunch, John and Gloria are always helpful kind and attentive. It’s always clean and well presented. Lovely
tom whall . 2025-01-28
MORE AT Google
Gloria was so helpful at this branch! Thank you
Emily Cross . 2025-01-24
MORE AT Google
Excellent dining experience, cosy and calm atmosphere. The food was hot upon arrival and very tasty. The staff - Gloria and John - are very friendly and do an excellent job at accommodating for individual needs and are always ready to help. I will definitely be coming back! :)
Valerie . 2025-01-24
MORE AT Google
Truly amazing service from Gloria & John. Really kind & helpful team.
Kamil Ademola . 2025-01-23
MORE AT Google
ITSU is always reliable. It is my go to place for a quick, healthy and reasonably priced meal
Cathy Burnell . 2025-01-16
MORE AT Google
Very tasty and most importantly fresh sushi 👍👍
Irina Walk . 2025-01-16
MORE AT Google
nice place, nice food and friendly staff and super quick service
Zabir Hossain bhuyain . 2024-12-15
MORE AT Google
Healthy food and smiles all around. Thanks :)
Allard . 2024-12-13
MORE AT Google
A great service each time I visit, manager was very accommodating and offered me an off menu option to cater for my vegetarian dietary needs. Highly recommended.
H S B . 2024-12-07
MORE AT Google
Great service and friendly staff, surely one of the best Itsu branches out there. A great lunch spot.
Benson Donovan . 2024-12-03
MORE AT Google
Is really fast paced. Order at the machine or grab something from the fridge. Is has few seats so normally is best to think in take away. Particularly at peak times.
Rodrigo Sánchez . 2024-11-25
MORE AT Google
This itsu have the amazing friendly staff, they are Goria and the tall guy in kitchen, I really feel the difference.
Ophelia Zadeh . 2024-11-22
MORE AT Google
Itsu offers a fresh and modern take on sushi in London, catering to those seeking a quick, healthy, and reasonably priced meal. The sushi is consistently fresh, with a variety of options ranging from classic nigiri and sashimi to more creative rolls. The addition of warm dishes, such as their soups and rice bowls, adds diversity to the menu. The manager was fantastic—attentive, friendly, and went above and beyond to make our experience memorable. Their exceptional service truly stood out! 100% recommendation.
Rayman Ad . 2024-11-22
MORE AT Google
Unbelievable customer service! Gloria was really kind with me, as a tourist!
Bohdan Dubets . 2024-11-22
MORE AT Google
Stopped by in the evening to get some delicious sushi on my way home. They still had a very good selection. Met a member of staff called Gloria who was super friendly and helpful and cheerful.
Gavin Simmonds . 2024-11-19
MORE AT Google
Exceptional customer service. Food was delicious and staff was very welcoming and helpful. Did not expect that for a grab and go chain
Fanny Agius . 2024-11-02
MORE AT Google
Lovely udon noodles - cooked to perfection and presentation is amazing. The staff, especially the manager Nahid, are so kind and friendly!
Rina P . 2024-10-31
MORE AT Google
Great customer service, huge smile and welcomed by a lady working there. Good food and shop!
Roanna Zhou . 2024-10-16
MORE AT Google
Amazing food and service, Gloria is great and ver helpful! Highly recommend!
enkeled pllumbaj . 2024-10-14
MORE AT Google
Self service kiosks work fast and the staff were very sweet and smiley which was nice
Dean Quinn . 2024-10-07
MORE AT Google
Great affordable sushi and very nice staff.
Mohamad Nasser . 2024-09-22
MORE AT Google
No gluten-free sushi options - very disappointing
Anup Parmar . 2024-09-20
MORE AT Google
Amazing, Ariana is so nice and helpful!!
Abdulla AlAli . 2024-09-17
MORE AT Google
The staff were incredibly friendly. The food was delicious. I came here with my family and couldn't fault the place. Clean, tidy and a lovely atmosphere. I would recommend this place to anyone.
Miguel Rodriguez . 2024-09-05
MORE AT Google
Staff really friendly and helpful food always quick, fresh, and delicious!
Matthew Dale . 2024-08-15
MORE AT Google
An amazing Coustumer service received from Ariana , she is always smiling and helping me with my order .
Andrew Alex Potter . 2024-08-08
MORE AT Google
Great simple place, wonderful food, fine to eat fast and go.
Luciano Andrenacci . 2024-07-27
MORE AT Google
Walked in here for the first time. The food was not too bad. We ordered something that we didn't like very much. The dumplings were really good. Later I brought a cold dish that could also have been better. When I ordered I asked if there was a toilet, but there was none. I asked again afterwards but really couldn't go. They told me to go to the MC d'honalds down the street. However, this one was 2 blocks away. (By the way, we had chosen to eat there on site, so I find it very unprofessional that you cannot offer a toilet to your customers.)
elise de koning . 2024-07-26
MORE AT Google
Self checkouts, food was delivered very quickly (rice + miso). Very friendly staff. Competitive price. You can eat in our takeaway.
Przemysław Wirkus . 2024-07-25
MORE AT Google
I dined in and ordered the miso soup and sushi box, it was hot enough and tasty. Staff was very friendly.
Stephen Yeorghaki . 2024-07-23
MORE AT Google
Friendly Staff, good value for money and tasty fresh food - I would recommend
Dhroov Patel . 2024-07-23
MORE AT Google
Great team delivers fantastic customer service. Always friendly, welcoming and happy to help. Great branch!
Philipp Kurek . 2024-07-23
MORE AT Google
People working there are always helpful and smiley. There are self service tills, but there's always someone to offer help.
Marzena Dydo . 2024-07-23
MORE AT Google
Very friendly staffs in the evening, food is great. Udon and dumplings are phenomenal. I finished all the udon and soup. Super comfort food with Japanese soul!
Vivi C . 2024-07-19
MORE AT Google
My first visit. Employees are super friendly. Help immediately. Orders and payments are made via order terminals. Cash payment not possible. Food is great. I'd love to come back
Uwe Woggon . 2024-07-09
MORE AT Google
Very friendly staffs in the evening, food is great. Udon and dumplings are phenomenal. I finished all the udon and soup. Super comfort food with Japanese soul! Well done Itsu!
Magus Cheung . 2024-06-25
MORE AT Google
Lovely store, very clean and well kept. Staff was super friendly and the food was very fresh. Will definitely be back again. 5*
Ricky Wong . 2024-06-05
MORE AT Google
My go-to for busy days! I love the last half hour discount as I can load up on sushi :) Friendly staff always helping with applying my student discount + making the hot dishes.
Neta Sudman . 2024-06-04
MORE AT Google
Amazing service , polite staff , the lady whom took our order was super helpful. Will definitely come back
Eliane Franca . 2024-05-31
MORE AT Google
Nice and pleasant staff, clean, nice portions. I will come back.
Mat San . 2024-04-09
MORE AT Google
Very fast and pretty good. I liked the self service payment. The miso soup is nice.
Jérôme Bourguignon . 2024-03-28
MORE AT Google
Excellent option to spend little in London. Good quality and reasonable prices. Closes early! If you come to dinner, it is better to keep it in mind.
Laura Polonio Alonso . 2024-03-05
MORE AT Google
Great place for grab'n'go lunch. Wide range of asian food: sushi, noodles, soups, etc. Value for money + tasty experience. Also, I need to admit that staff is very friendly and polite 👍 I will back there for sure :)
Maggie P. . 2024-01-08
MORE AT Google
The California roll is so addictive, so amazing, i come here so often just for this and the miso soup. Definitely satisfied my sushi craving. Love you itsu
Atifa Hidari . 2023-12-12
MORE AT Google
'Exceptional' .Food was outstanding and excellent customer service .
yahya Ahmed chowdhury . 2023-11-29
MORE AT Google
The food surpassed expectations; the teriyaki was remarkably tasty, the sushi exceptionally delicious, and the customer service was truly excellent, elevating the overall experience.
Tanvir Hossain Parvin . 2023-11-29
MORE AT Google
Amazing food lots of friendly and inviting faces 😋
Krystal Chin . 2023-11-29
MORE AT Google
It’s an example of customer service. Branch manager (not sure but I think she is, girl always in dress) works here with such a love and warm approach to people that I didn’t witness anywhere else for long long time.
Bi Saga . 2023-11-23
MORE AT Google
Très bonnes nouilles et service rapide
Sarah Bobb . 2023-11-16
MORE AT Google
Oh an absolute no brainer to say that this place is a joy. Very simple, quick, clean, hygienic, fresh, well automated, just wow! Great food quality and taste. Use the app to grab coupon benefits. Just visit blindly and you won't be disappointed. Highly recommended.
Aniruddha “Ani” Chatterjee . 2023-11-09
MORE AT Google
Few weeks ago I got scamed and had to cancel my card I've have been going to its restaurant nearly on a daily basis Anyway I went to its I was unaware that they do not take cash so I was unable to get any food but then the manager came out and gave me food for free So just wanted to say thank you for being so kind
jatinder bains . 2023-10-30
MORE AT Google
Very good food. Very nice place to be
james Norris . 2023-08-27
MORE AT Google
The best Sushi I have experienced ever. Healthy environment with lovely staff behaviour. Thanks Itsu hope for the best.
Jaber AHMED . 2023-08-05
MORE AT Google
Best of the Itsu shop!! With very nice staff, always with smile and delicious sushi. I can tell it’s fresh because the sushi was not hard compared to other shop.
Yuk Fa Chan . 2023-08-02
MORE AT Google
itsu offers a modern Asian-inspired culinary experience with a vibrant and minimalist ambiance. Their menu features a diverse selection of sushi, salads, and hot dishes that burst with fresh flavors. With friendly service and a commitment to sustainability, itsu is a must-visit for those seeking a delightful and guilt-free dining experience.
Abul Hasan . 2023-07-28
MORE AT Google
I always love it here! Service is just the best and super quick!
Ana Sobrinho . 2023-07-26
MORE AT Google
Excellent customer service and great food quality. Very friendly service and great speed and super clean shop . I highly recommend this place ♥︎ I will be back .
Larisa Gorea . 2023-07-24
MORE AT Google
Highly recommended!!! Very good customer service!!!
Magdalena Krol . 2023-07-24
MORE AT Google
Amazing service with amazing food
Kasia Pytt . 2023-07-24
MORE AT Google
Good shop and good food and shop look clean
Farzana Haque . 2023-07-24
MORE AT Google
The staff was very friendly and helpful. Beautiful food!The shop was clean and bright. Will be coming back! Thank you so much.”
Ramona Gorea . 2023-07-24
MORE AT Google
Customer service is top notch. Especially the manager. She's friendly and welcoming
Balla Adam . 2023-07-20
MORE AT Google
I came with my sister and mom me and my mom ordered ramen and my sister ordered sushi The ramen was tasteless and disgusting🤮 My sister said her food was nice and a couple hours later she started to feel SICK! And she couldn’t get out of her bed because itsu gave her poisonous sushi So I DONT RECOMMEND you to eat there I hope that helps.❤️
daniel . 2023-07-15
MORE AT TripAdvisor
We had a lovely time at this branch and been to several.. The service was first class the staff and manageress made all the family feel at home, and showed service can be done properly and with a warm welcome and smile. Food was delicious prompt and served exactly as we requested..
Matthew Freeman . 2023-07-10
MORE AT Google
Excellent experience, a very clean and tidy shop with efficient service and wonderful staff Highly recommended
Moi Meme . 2023-07-09
MORE AT Google
Delicious sushi! Nice customer service. For those looking for a fresh sushi place, that's ideal. I work nearby and I'm very happy to get my food in just a few minutes. Only 5min walking from Blackfriars station.
Sandra Carrera Mesa . 2023-07-04
MORE AT Google
I really love how quick they serve food. The food 🍣🍱🥟🍙🍚🍘🍽️🍴🥄🥣🍾🧉🍹🍸🥃🍶🍺🍻🥂🧋🥤🧃🍵☕️☕️🥛🥛🫗🫖🫖🥜🌰🌰🍪🍪🥛🧃🧃🥂🥂🧉🍽️🧂🏈⚽️🏀🍴🧉🥂🥂🍻🍹🍸🍸🍻🥂🥂🍷🍾🥂🥂
Giovanni D . 2023-06-30
MORE AT TripAdvisor
Amazing place with lovely staff members!
MoniLook . 2023-06-28
MORE AT Google
Always a great experience! Clean fast and a great atmosphere! Highly recommend
kalina mikolcz . 2023-06-28
MORE AT Google
My fav sushi place when I want something fast
Felix Lupascu . 2023-05-23
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in London
4121 Opinions
This restaurant truly is a gem! The food is great (and the portions too) as well as the service!
274 Opinions
I really wanted to like this place but the fish was terrible. The tuna was off! Seriously, a manky taste and slightly eggy smell. The one thing a sushi restaurant needs to get right… won’t go again.
4166 Opinions
Fantastic Afternoon at Aqua Kyoto I visited Aqua Kyoto on a bright, sunny day and had a great experience at the bar. The atmosphere was vibrant and lively, with a good crowd that gave the place an energetic buzz without feeling overwhelming. The drinks were expertly crafted and really hit the spot — refreshing and well-balanced. What really stood out was the service. I was looked after by a waiter named Aakash, who was attentive, friendly, and made sure everything was just right throughout my visit. His warm attitude and professionalism really added to the overall experience. Would definitely recommend Aqua Kyoto if you're looking for a stylish spot with great drinks and excellent service!