Itsu in City of London, Westminster

nice place, nice food and friendly staff and super quick service

Healthy food and smiles all around. Thanks :)

A great service each time I visit, manager was very accommodating and offered me an off menu option to cater for my vegetarian dietary needs. Highly recommended.

Great service and friendly staff, surely one of the best Itsu branches out there. A great lunch spot.

Is really fast paced. Order at the machine or grab something from the fridge. Is has few seats so normally is best to think in take away. Particularly at peak times.

Itsu offers a fresh and modern take on sushi in London, catering to those seeking a quick, healthy, and reasonably priced meal. The sushi is consistently fresh, with a variety of options ranging from classic nigiri and sashimi to more creative rolls. The addition of warm dishes, such as their soups and rice bowls, adds diversity to the menu. The manager was fantastic—attentive, friendly, and went above and beyond to make our experience memorable. Their exceptional service truly stood out! 100% recommendation.

Unbelievable customer service! Gloria was really kind with me, as a tourist!

This itsu have the amazing friendly staff, they are Goria and the tall guy in kitchen, I really feel the difference.

Stopped by in the evening to get some delicious sushi on my way home. They still had a very good selection. Met a member of staff called Gloria who was super friendly and helpful and cheerful.

Exceptional customer service. Food was delicious and staff was very welcoming and helpful. Did not expect that for a grab and go chain

Lovely udon noodles - cooked to perfection and presentation is amazing. The staff, especially the manager Nahid, are so kind and friendly!

Great customer service, huge smile and welcomed by a lady working there. Good food and shop!

Amazing food and service, Gloria is great and ver helpful! Highly recommend!

Self service kiosks work fast and the staff were very sweet and smiley which was nice

Great affordable sushi and very nice staff.

No gluten-free sushi options - very disappointing

Amazing, Ariana is so nice and helpful!!

The staff were incredibly friendly. The food was delicious. I came here with my family and couldn't fault the place. Clean, tidy and a lovely atmosphere. I would recommend this place to anyone.

Staff really friendly and helpful food always quick, fresh, and delicious!

An amazing Coustumer service received from Ariana , she is always smiling and helping me with my order .

Great simple place, wonderful food, fine to eat fast and go.

Walked in here for the first time. The food was not too bad. We ordered something that we didn't like very much. The dumplings were really good. Later I brought a cold dish that could also have been better. When I ordered I asked if there was a toilet, but there was none. I asked again afterwards but really couldn't go. They told me to go to the MC d'honalds down the street. However, this one was 2 blocks away. (By the way, we had chosen to eat there on site, so I find it very unprofessional that you cannot offer a toilet to your customers.)

Self checkouts, food was delivered very quickly (rice + miso). Very friendly staff. Competitive price. You can eat in our takeaway.

I dined in and ordered the miso soup and sushi box, it was hot enough and tasty. Staff was very friendly.

People working there are always helpful and smiley. There are self service tills, but there's always someone to offer help.

Friendly Staff, good value for money and tasty fresh food - I would recommend

Great team delivers fantastic customer service. Always friendly, welcoming and happy to help. Great branch!

Very friendly staffs in the evening, food is great. Udon and dumplings are phenomenal. I finished all the udon and soup. Super comfort food with Japanese soul!

My first visit. Employees are super friendly. Help immediately. Orders and payments are made via order terminals. Cash payment not possible. Food is great. I'd love to come back

Very friendly staffs in the evening, food is great. Udon and dumplings are phenomenal. I finished all the udon and soup. Super comfort food with Japanese soul! Well done Itsu!

Lovely store, very clean and well kept. Staff was super friendly and the food was very fresh. Will definitely be back again. 5*

My go-to for busy days! I love the last half hour discount as I can load up on sushi :) Friendly staff always helping with applying my student discount + making the hot dishes.

Amazing service , polite staff , the lady whom took our order was super helpful. Will definitely come back

Nice and pleasant staff, clean, nice portions. I will come back.

Very fast and pretty good. I liked the self service payment. The miso soup is nice.

Excellent option to spend little in London. Good quality and reasonable prices. Closes early! If you come to dinner, it is better to keep it in mind.

Great place for grab'n'go lunch. Wide range of asian food: sushi, noodles, soups, etc. Value for money + tasty experience. Also, I need to admit that staff is very friendly and polite 👍 I will back there for sure :)

The California roll is so addictive, so amazing, i come here so often just for this and the miso soup. Definitely satisfied my sushi craving. Love you itsu

The food surpassed expectations; the teriyaki was remarkably tasty, the sushi exceptionally delicious, and the customer service was truly excellent, elevating the overall experience.

'Exceptional' .Food was outstanding and excellent customer service .

Amazing food lots of friendly and inviting faces 😋

It’s an example of customer service. Branch manager (not sure but I think she is, girl always in dress) works here with such a love and warm approach to people that I didn’t witness anywhere else for long long time.

Très bonnes nouilles et service rapide

Oh an absolute no brainer to say that this place is a joy. Very simple, quick, clean, hygienic, fresh, well automated, just wow! Great food quality and taste. Use the app to grab coupon benefits. Just visit blindly and you won't be disappointed. Highly recommended.

Few weeks ago I got scamed and had to cancel my card I've have been going to its restaurant nearly on a daily basis Anyway I went to its I was unaware that they do not take cash so I was unable to get any food but then the manager came out and gave me food for free So just wanted to say thank you for being so kind

Very good food. Very nice place to be

The best Sushi I have experienced ever. Healthy environment with lovely staff behaviour. Thanks Itsu hope for the best.

Best of the Itsu shop!! With very nice staff, always with smile and delicious sushi. I can tell it’s fresh because the sushi was not hard compared to other shop.

itsu offers a modern Asian-inspired culinary experience with a vibrant and minimalist ambiance. Their menu features a diverse selection of sushi, salads, and hot dishes that burst with fresh flavors. With friendly service and a commitment to sustainability, itsu is a must-visit for those seeking a delightful and guilt-free dining experience.

I always love it here! Service is just the best and super quick!

The staff was very friendly and helpful. Beautiful food!The shop was clean and bright. Will be coming back! Thank you so much.”

Good shop and good food and shop look clean

Excellent customer service and great food quality. Very friendly service and great speed and super clean shop . I highly recommend this place ♥︎ I will be back .

Highly recommended!!! Very good customer service!!!

Amazing service with amazing food

Customer service is top notch. Especially the manager. She's friendly and welcoming

I came with my sister and mom me and my mom ordered ramen and my sister ordered sushi The ramen was tasteless and disgusting🤮 My sister said her food was nice and a couple hours later she started to feel SICK! And she couldn’t get out of her bed because itsu gave her poisonous sushi So I DONT RECOMMEND you to eat there I hope that helps.❤️

We had a lovely time at this branch and been to several.. The service was first class the staff and manageress made all the family feel at home, and showed service can be done properly and with a warm welcome and smile. Food was delicious prompt and served exactly as we requested..

Excellent experience, a very clean and tidy shop with efficient service and wonderful staff Highly recommended

Delicious sushi! Nice customer service. For those looking for a fresh sushi place, that's ideal. I work nearby and I'm very happy to get my food in just a few minutes. Only 5min walking from Blackfriars station.

I really love how quick they serve food. The food 🍣🍱🥟🍙🍚🍘🍽️🍴🥄🥣🍾🧉🍹🍸🥃🍶🍺🍻🥂🧋🥤🧃🍵☕️☕️🥛🥛🫗🫖🫖🥜🌰🌰🍪🍪🥛🧃🧃🥂🥂🧉🍽️🧂🏈⚽️🏀🍴🧉🥂🥂🍻🍹🍸🍸🍻🥂🥂🍷🍾🥂🥂

Amazing place with lovely staff members!

Always a great experience! Clean fast and a great atmosphere! Highly recommend

My fav sushi place when I want something fast

Food is fabulous, service wasn't really in question as it's a self service, however a female member of staff appeared and was helpful with questions and direction. Atmosphere is a tricky one as it is what it is a fast food stop off, it was clean and adequate.

Coconut chicken soup was amazing! I order the same when I go to the office and I have little time to have lunch. The teriyaki salmon is also really good!

Good Japanese food place for a quick meal. We ordered everything on a touch screen. Food was tasty too!

Great food, friendly staff and so much choice. Food is super tasty and a good portion size. You order everything on a screen and it was super busy. whilst a screen reduces amount of staff and opens up more ways to pay it doesnt help people as they spend ages choosing as you can easily view full menu until you get to the screen causing a big queue at peak times. Atmosphere nice setting just wish the high seats had a bar to rest your feet as it feels uncomfortable having nowhere to put your legs. Will visit again food excellent.

Food is really nice and the service is very fast and efficient.

Good prices, fast service, a lot of to choose from. Highly recommended.

Had a great experience the team is very friendly and helpful.

Great food at terrific prices. Atmosphere diminished by contactless ordering and payment consoles that serve to hide and anonymise the staff from customers making for an almost chilling experience.

I didn't like it... The worst Japanese food that I ever had

Great good, good service and decent prices. Premises always very clean too

Posto bellissimo ed economico consigliatissime anche le altre sedi

We adore these restaurants. A dream for celiacs who can tolerate some soy. So many options. Inexpensive and delicious. We eat here frequently whenever we're in London and wish there were some of these restaurants in the states.

Yummy coconut soup, be like itsu

Good taste with reasonable price.

Delicious food, aesthetically pleasing place to eat, Amazon service friendly staff named Ola. Really recommend to eat here

Cibo buono e fresco, locale pulito e accogliente.

Good food in an hygienic environment.

Good range of sushi and other Japanese food.

Love the Misu soup here, was open right up so near the holidays till 9pm, one the only places to eat a decent hot soup in a winter's night where all the other places are but closed. I liked this place because you can sit and eat and don't have to worry about too much noise, the cold from the fridges where you are sitting by, small comforts.

It's Itsu. Good sushi, but nothing ground breaking.

Brilliant simple menu and the monthly special is always worth it.

Thought I would try something new, gyoza and Korean fried chicken with rice. It was awful. Gyoza and rice are undercooked, chicken was "Korean". Sushi last time was ok. Will just go to pret next time.

Mi familia se detuvo aquí para almorzar hoy. Tuve el plato de sushi de salmón, mi marido tenía el udon de pollo y nuestras hijas tenían los bollos de pato bao. Me encantó mi sushi, que era encantador y fresco. Nuestras chicas limpiaron sus bao bollos en poco tiempo. A mi esposo le gustó bastante su comida, aunque yo no era fanático. En general, la comida es buena y sin duda volvería. Mi única queja sería que hay poco en el camino de las comidas de los niños.

Very good. Nice hot soup and tasty sushi with salmon.

Clean place, student discount, healthy food. Love this place

Amazing sushi not much more I can say!

Grab and go sushi and noodles. It has a few seats and know is cashless

I'm a tourist and I really enjoyed itsu. they had great options at low cost for Japanese food. They have nice and colorful decor and no wait. This location did not have a restroom.

Healthy maybe but not delicius.

在英國最後幾天實在太想吃白米飯 索性光顧這家隨處可見的連鎖店 結果意外地不錯吃 推薦給跟我一樣受不了洋食的大家🤣

Possibly the worst preparation of Chicken Teriyaki I've ever had. Walk-in, get a barely warm (supposed-to-be Hot Rice Bowl) Teriyaki Chicken Rice Bowl, and all you can taste is Ginger. Loads and Loads of Ginger. So much ginger that it took me 500 ml. of Water to get rid of the taste of Ginger. Honestly, my colleague had to throw his bowl half-eaten, and the over-enthusiastic counter staff couldn't be bothered from screaming across the floor to patrons if they could help (in taking orders). I hear and read a lot of praise for itsu, but today, I stand deeply disappointed.

Good stuff, very affordable. But the places to seat are not confortable.

這是另一種家日式連鎖餐館，是快餐類型。它們有一個出售壽司，生魚片等的冷凍櫃。但在這裡，您還可以點各種麵條和米飯。此外，還有售賣日本小吃的貨架。我點了一包壽司和一杯味噌湯。味道很好，價格合理。最重要的是，服務快捷高效。挑戰是在高峰時段，這個地方非常擁擠。還好，我們也可以點外賣。

I live in America, furthest from home I've ever been from home is Canada. But I like sushi, squid nigiri is the my favorite. Apparently you guys spell "checkbook" as "chequebook" so that's interesting.

Had the salmon set - perfectly fine and fresh but I feel like it’s super overpriced. Particularly to eat in!

Nothing like any Asian food I ever had...