Based on 12 opinions finded in 1 websites

Based on 12 opinions finded in 1 websites
Nº 2859 in 7028 in City of London, Westminster
Nº 113 of 253 Japanese in City of London, Westminster
Opinions
Really nice sushi. I had the avocado maki and it was filled with plenty avocado. The staff member was really nice. Lots of selection
Aisleena . 2022-04-21
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It's a great place for a speedy lunch takeaway. Crunchy salmon rolls are my favourite at Itsu and the raw juices are nice an healthy.
Livvy . 2022-02-09
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Servicio rápido y amable para mi almuerzo hoy, que estaba muy rico. Me impresionó mucho la marca que tenía mi servidor Francesco con su color de cabello: debería ser recompensado por su compromiso con la marca. Gracias.
Jade K . 2020-01-23
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este lugar está al lado de mi trabajo, pero nunca ha estado Me he estado perdiendo, el sushi era genial y la comida para llevar estaba bien abastecida y sin problemas definitivamente gastará mucho más dinero aquí: genial para sacar y luego sentarse en los escalones afuera en un día soleado
martinfjlewis . 2019-09-30
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I asked for a gluten free soy sauce and was given a small bottle with a green top. When I started eating my sushi I dipped it in the soy sauce and it didn’t taste like the usual gf soy sauce so I didn’t eat any more. I ended up being sick for 3 days as a result (I have coeliac). I know this is my responsibility and I should have double checked this but it would be good to give your staff some allergy training to avoid them handing out the wrong soy sauce. I checked on the website and the green top soy sauce is low salt, not gluten free.
suzannem . 2019-05-17
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I come weekly to this Itsu to get their half price deals before closing. The staff are all so friendly - it's the best branch of Itsu I've been to! Highly recommended
AnnaHamre . 2019-05-14
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We were staying locally and needed hot food quickly. Itsu fitted the bill. Old was good and prepared as usual. Only issue for me was it was very cold inside. All condiments were available.
K S . 2019-04-16
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Lovely welcome, only £1.25 for large tea and charging units to boot here and there. Lots of students having hot soup and the sushi’s great too.
757mariannec . 2019-03-06
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They don't open on time. 10:15 doors open. Should be 10am. If this is the case they should change the opening times on their website. Not good practice
622nigeld . 2018-09-24
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If you ask me is Itsu the best sushi, well you have a choice to find others nicer and cheaper place. First i use to luv Itsu and always get my 10 free wasabi when i bought 2 boxes, but now everything has changed you will have to pay for your second wasabi no matter how many boxes you buy coz its one per customer, its doesn't really make sense to me and my friends, i have been told, this is the company policy. My advise please check your bill if you ask more then a wasabi when you buy more then one box, you will be charged without telling you. I have found my new favourite sushi bar in Waitrose, cheaper yet nicer.
Cyc N . 2018-08-21
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Btw this isn't open at all after 8. It is really a takeaway that you can eat in: certainly not a restaurant; That being said, the food is good. Well priced and fresh. Eat and go: fab. Not to linger.
Lems33 . 2018-02-28
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Really enjoyed the (hot) food. Good selection of dishes. Veggie options. Good service. Nice and quick. Would go back.
Dindu . 2018-01-18
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I ate one shortcake yesterday. Taste like old whipped cream. I think it’s better to threw away if it’s getting old. Costed 6.5£ for old taste cake.
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I cannot recommend the sushi here highly enough and wish I could've left a 5* star review. Unfortunately, the service and ambience prevented that. The staff seemed unengaged, bored, and miserable, which sadly took the wind out of the whole occasion. We all have bad days, but if you work in a public-facing job, you should greet all customers with a smile and certain energy or find another role. The service certainly didn't fit with the quality of food. Also, the atmosphere was a bit weird, I think because of the negative energy from staff, and lack of lighting. The toilets weren't filthy but definitely sub-par & needing attention, both in terms of cleaning and maintenance. I fully intend go back though, but perhaps under the influence of alcohol in order to be less sensitive to the other elements.
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791 Opinions
In Victoria: They are too many people on shift for something to go wrong…. It is not acceptable and very unprofessional to wait for a salad for 20+ minutes. And when it arrives, then being completely disappointed as the fresh organic greens had nothing to do with Japanese food with slices of bad tasting tuna on top. The staff obviously did not understand that we were completely unsatisfied with the service. And did not do anything to assure us this is not the normal service, nor the normal way to treat guests. As a former waitress I wouldn’t go back as it took to long for a basic salad I could make myself in 5 minutes and also you never tell the guests that they had to wait because you had a rush of two tables coming in…. The service, price and food quality does not add up.