Based on 806 opinions finded in 3 websites
Based on 806 opinions finded in 3 websites
Nº 314 in 856 in Sandwell
Opinions
I've eaten at this place multiple times and never been made to feel so uncomfortable as today. Who ever the little girl was today on the till was very disrespectful and full of attitude. To point where I walked out. Very disappointed. She needs to be sacked. Usually a very friendly greeting but today was completely disrespectful. I hope she understands that the world doesn't owe her no favours and it's time for her to grow up.
R T . 2024-10-26
MORE AT Google
I absolutely enjoyed the food here. Lovely chilled vibes and welcoming staff. I'm looking forward to going again.
Christine Anderson . 2024-10-24
MORE AT Google
Me and my wife love this place. We visited once for my mums birthday so sat inside. Staff were lovely and we even had entertainment from a singer. The food we ate on the day was exceptional and we had no complaints whatsoever. I even went into the kitchen with my girl and said thanks for such a perfect evening. Since that day (back in August) me and my wife have ordered every other week sometimes multiple times in a month and food is always tasty. We are fans of this place and always recommend to anyone who loves Caribbean cuisine. Thank you to the guys at Island lounge. Justin
Justin James Bassan . 2024-10-23
MORE AT Google
Just amazing food and decent sizes, lovely cocktails, highly recommended
Rachael Rogers . 2024-10-20
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Booked here last minute for a large family meal. Luckily they could accommodate us. From the moment we stepped in, there was a great vibe and warm ambience. The staff were friendly and attentive! The drinks were delicious, with some great cocktails available. Some were even on 241. We all had something different i tasted everyone's dish of course 😋 orders included oxtail, ackee and saltfish, wings, rasta pasta, oxtail tacos chicken tacos, and a few of the sides. The portions are great and most of us took something home. This really is a hidden gem that is easily as good as more commercial known brands! I'm looking forward to coming back again. Thank you Island lounge for a wonderful evening. Oh and the live singer and background music was fabulous too.
Alize Smith . 2024-10-20
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Would not return. Wing Wednesday sounds like a good idea but really it wasn’t a great experience. The fries were cooked in old oil so they were wasted and we were asked to share a portion of fries between 2/3 people. The wings weren’t the best but the wait time just made the experience there bad. The bar lady/waitress was MISERABLE!!! Face like a slapped backside the whole time. I ordered a mocktail that was made with a bit of juice and soda water, not what it said on the menu, when challenged she said it’s meant to come like that, and huffed when asked to follow what it says on the menu. The seating is uncomfortable and the venue is very very small. The ONLY plus was the guy signing and entertaining the customers, he brought positive vibes to a not so pleasant experience.
Alisha . 2024-10-17
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The service and food are 10/10. However, the seating needs to be sorted. They need to get rid of the big back bench seating and refurb with simple table and chairs. That way, they could get extra room, and no one would have to sit in front of the toilets like we did. It would then look like the fine dining establishment it is.
Sharron P Thompson . 2024-10-05
MORE AT Google
Once again absolutely beautiful worth every single penny 😍
Sophie . 2024-09-29
MORE AT Just Eat
I have heard good things about this restaurant and it did in fact live up to the hype. It is a local business and is clearly popular with both dine in and orders. I went on a Sunday with a group of 5 adults and 4 children. I enjoyed the starter which was the ackee cup, it is not often you can get ackee without the saltfish, but I did here and it was great. I like saltfish but some times it's nice without it. I shared a platter for the mains with jerk chicken, jerk wings, lamb chops, jerk prawns and some sides. The food was tasty, very saucy.. My only gripe was that the lamb chops were tiny. I was initially going to order lamb chops, I am glad I didn't because if they were that tiny by themselves I would have been very sad. However, the prawns were massive and extremely tasty I could have eaten a whole bowl of just those. They were the best thing on the platter. I also ordered some Mac and cheese bites, dumplings and plantain. All of which were great... The Mac and cheese bites were really good and the dumplings were big, crispy on the outside soft and fluffy in the middle. The mocktails were mediocre.. I had a tropical mojito. The pricing was decent, on average about £20- £30 per person. Unfortunately the service was a bit slow however this was due to only one staff member on what was a busy night. However she held it down and kept her composure and did the best she could. We still ate. They have vegetarian options. I would definitely reccomended visiting here, I will be going back just for the prawns alone. I think expansion might be on the table.
Soulfully Black . 2024-09-25
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Delivery driver was lovely. The food wasn’t as good as previously. Chicken wings were very pink inside and tough. Couldn’t eat them. Mutton and stew were tasty but very little juice.
Caine . 2024-09-14
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Authentic hidden gem , I have been back twice and even recommended to friends. Real flavours and spice not diluted. The cocktails are amazing , nice vibes perfect for having a fun night out as they offer bottomless brunches also or a birthday gathering. 10/10
EllaEnchanted 20 . 2024-09-11
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wrong things in the order, if you have ran out that's understandable but a phone call would be nice to let us choose what else we may want, apart from that the food is lovely
Clifford . 2024-09-11
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Food was tasty even though my burger fell apart.
Sophia . 2024-09-11
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A fantastic cosy little family run business offering authentic Caribbean food. We tried their Garlic Butter Prawns, Jerk Tacos & Lamb Chops. Everything was flavoursome and unique. They have fantastic mocktails on offer too. All food is halal friendly.
Birmingham Food Lover . 2024-09-04
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Definitely dropped in quality. No dumplings in soup. quantity does not justify the price. 20£ for mixed meal but box is standard for 1 meal. such a shame didn't mind the waiting time coz food was worth it. now it's delivered on time but the food not good at all. nearly 50£ I spent on me n my daughter. on plus side Guinness punch is a must
lisa . 2024-08-31
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Soup is nice no complaints the price is expensive and portions are mini I would go bk again just be ready to spend money to fill your belly
Floetry . 2024-08-29
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Honestly had the best time here today. Food was incredible, vibes were amazing. Thank you guys for the hospitality and food!
Kiran Bassan . 2024-08-25
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I can’t describe just how good it is here , like genuinely my happy place , when I haven’t had a home cooked meal for a while or when I’m poorly , it’s always a place that makes me feel better , I’ve been coming here for years & fortunately have found fantastic friends with Danny & Marlon and the food they produce is unreal , the atmosphere the drinks , everything it’s amazing 10/10 ❤️
Rachel Cooper . 2024-08-18
MORE AT Google
Overall good experience. Had a birthday dinner there and I have no complaints..I would definitely recommend Island Lounge to anyone looking for that authentic Jamaican food. A+
L.T Smikle . 2024-08-11
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First time i orederd from here and got to say wish i heard about this place earlier beats all the other caribbean foods shops i tried
Peter . 2024-08-08
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i revived mutton instead of goat, order was cold also.
maddie . 2024-08-08
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It's pricey now they have done the shop out. I liked it when it was a simple Caribbean shop at normal prices
Mohammed Alom . 2024-08-05
MORE AT Google
20 of us had a great experience here today for a 21st birthday. Food was great and plenty of it. Great atmosphere and very pleasant staff.
Lynda Carthey . 2024-08-04
MORE AT Google
Food was nice but the portion size doesnt justify paying £18. You dont get enough for value
Nicky . 2024-08-03
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Took the family and it's a night I'll never forget amazing food, the staff are so nice and welcoming, lovely people on the karaoke, I will definitely be coming back again! 10/10 amazing place the food is insane 😍
Reece Nicholas . 2024-07-31
MORE AT Google
Great portions and value for money. Food was also very tasty, special mention for the oxtail and curry goat. We were also pleasantly surprised by the cocktails as they were tasty and just the right strength. The one disappointment was the rasta pasta, which was very bland, no real flavour and the pasta was too soft. It was very quiet for a Friday night, was hoping for a little more buzz. Overall would reccomend and would visit again, but avoid the pasta.
Abi Laditan . 2024-07-21
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Unreal food and friendly service 5 *
Kayleigh Jones . 2024-07-21
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first time had food from their ..food was really nice great place ..good quality.
Lee . 2024-07-20
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Just want to say a big thank you for allowing me to celebrate my birthday here. The food was flavoursome as usual, portion size generous, service was friendly and efficient, even with guest turning up late, adding to orders and changing orders everyone got what they wanted.. It all ran very smoothly even thou our table was 25 people 👌 and of course the cocktails and karaoke 🎤 thoroughly enjoyed that 2.. thanks to all the team 😃
Sonia Markland . 2024-07-11
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absolutely gorgeous super fresh and piping hot defo recommend
Hannah . 2024-07-04
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Best food I've had for a long time, would highly recommend!! Absolutely stunning 😍
John Grove . 2024-06-27
MORE AT Google
Ordered from here numerous for years the amount your paying for the of quality food has really gone done lately won’t be ordering again
Jade . 2024-06-27
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Ihad honey salmon chips plantain and coleslaw the meal was lovely very taste took a while to get our food I also had two mocktails 2 41 Service wasn’t great staff seems like they didn’t enjoy their works .. I enjoyed the back ground music I would return again
Empress Empress . 2024-06-23
MORE AT Google
Superbly presented fresh food served by wonderfully friendly staff in a very welcoming and quirky establishment. Will definately be returning and will use the takeaway option also. Cannot recommend enough! Five stars plus xxxxx
Jen Sirrell . 2024-06-23
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order never arrived!! waited over 2 hours for order. rang the restaurant numerous times and they were very rude and unhelpful saying the food has been on the side waiting for a driver to collect. they stated that they have no control over just eat and can not contact them to see where the driver is!! Will not use again!! absolutely terrible customer service!!
Kerry . 2024-06-22
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If you order on forget it !!! 2hrs wainting and staff rude ,blaming just eat ! Jokers !
Nathan Barber . 2024-06-22
MORE AT Google
Amazing Carribbean food. . hidden gem. Goooooooo
Susan Curtis . 2024-06-15
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First time ordering after seeing them on come dine with me! The food was fresh, full of flavour and piping hot! The price is worth it for the size of the portions. Will definitely be ordering again and recommending to others.
Sarah . 2024-06-01
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Visited Island Lounge with my daughter and son-in-law on 'Wings Wednesday'. Loved it ☺️. Tasty wings, which was what we came for and a great atmosphere. Would be visiting again 👊🏿
Jesse Gerald . 2024-05-31
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We tried Island Lounge at the Waterfront Dining Club. Mannnnnn I went in standard and had the jerk chicken wrap and it was delicious. It was so tasty and seasoned well. I thought I could leave some to take home but nope 5 mins later I was back in my bag eating it again. I’ve been thinking about it ever since. It has made me want to go and try eating in and based on other reviews I think that’s my next step. Can’t wait to eat with you again
Vix Star . 2024-05-14
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Ok, there is street parking but I guess it depends on the day and time. The place itself is rustic with the corrugated iron sheets on the wall with a few photos and pictures that had a nice carribean feel. The service was a bit slow, and one of the items ordered was not on the menu that night. This did give us a chance to talk and allow our food to go down. I had the alternative to the veg soup, which was plantain and ackee. This was very nice and not something I have had together before....it was very nice. I also had curry mutton rice and peas with coleslaw again. This, too, was very nice and good portions. The staff were good and there was a very nice vibe that was complimented by some nice music. It would have been nice if a small speaker was on our side of the venue. We will revisit this restaurant in the very near future only next time we will be there for the singer.
JeffnDee (Jeffndee) . 2024-05-14
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Dined with friends 28/4. Lovely place but hidden away just off the high st making this place not as busy as they should be. Authentic tasting Carribbean food served beautifully. Jerk chicken, fried chicken & curried mutton,crispy prawns. You won't be disappointed!
Beverley Hunter . 2024-05-13
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I went to Island Lounge with my friend today for the first time, finally after not being able to get a table for three times.We managed to have the chance to get to dine in and try their food. We were greeted nicely and seated. The menu was clearly written with prices. Me and my friend because tried the Island Mango Burger meal that comes with chips and coleslaw. Everything tasted fresh and has a good quality taste. It was well presented. We will definitely be going back again to try something else on the menu. The venue was clean and authentic and just had a good vibe in general. Service was par excellent! Friendly atmosphere!! Can’t wait to go back,hopefully next weekend!! :) xx
Jyoti Chumber . 2024-05-12
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The staff were polite, the food was good quality. The ambience was really nice. The Island Mango burger came with fries and coleslaw. Tasted delicious and the portion size was decent. I enjoyed my time eating there. Very good.
Cam Cam . 2024-05-12
MORE AT Google
Great food and service every time 👌🏾
Simin Adewale . 2024-05-12
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Food was not great ! Guineas punch was terrible ! Waste of my money
Renaeno1 . 2024-05-09
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Delicious, generous portions. Would order again!
Shaun . 2024-05-01
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Visited Island Lounge for the first time after a recomendation booked my table arrived & was seated not the best view but comfortable great atmosphere with singer and dj entertaining you while you dine served with a smile and food and drinks delivered promptly after ordering cocktails were on point and food was served and was very tasty overall a pleasurable visit and those guys have got a good business and running it very professsionally big congrats and would recommend a visit if you have not tried it yet
SmudgeDem Globally . 2024-04-22
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The food was delicious Staff are nice Music was lovely playing in the background, clean and inviting, i will be visiting again for more birthday wishes 😊
Nix Eb3 . 2024-04-19
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Went to collect and was shut, just eat won’t refund me even tho I never had my food.
Sarah . 2024-04-18
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Very polite and made sure all my items were present before he left.
Angieleonie . 2024-04-14
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I order from here regularly & I’m very disappointed with the quality of the food, veg came rock hard, chicken was burnt to a crisp & hard to chew. Disappointed
Elyse . 2024-04-06
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Food amazing didn’t look like much but taste amazing. Find curry mutton having more veg then meat.Delivery got delayed but nothing to cry home about.
Kelly . 2024-03-28
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I can tell it’s a new recipe but so so tasty as always!!!!
Beth . 2024-03-27
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Visited Island Hut with my friends for the first time as it was recommended by a friend. Was not disappointed at all. Everything was nice, the food, service and the atmosphere/music. Will definitely be going back there and will definitely recommend to family and friends 👌🏿
Sonia Patterson . 2024-03-24
MORE AT Google
Very enjoyable evening out. Nice food and music. Great atmosphere.
Margaret Edwards . 2024-03-24
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Long wait , but is always worth it!
simone brown . 2024-03-18
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I was disappointed with my chicken wings. They always come crispy and hot no sauce. Just the way I love it. Today they put a sauce on it that’s not usually on it so it’s not crispy anymore. Im so disappointed.
Eileen . 2024-03-17
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One of my item was not available . I was told that I’ll get a refund and still waiting for the refund. Food was not too bad.
Collette . 2024-02-28
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-Terrible & very slow service -Feathers in my chicken wings which i sent back. -The food was bland Safe to say i will not be returning
myalina Jolie . 2024-02-27
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The boneless meals were really nice. However, the carrot cake did not smell or taste right.
Dalwinder . 2024-02-25
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Wonderful food, great customer service, pleasant and professional, informative and enthusiastic. Looking forward to visiting again - so many beautiful options on the menu to try! Thank you for making the first experience memorable for all the right reasons! 10/10
Nat B . 2024-02-10
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Went tonight with a group off 10 off us The stewed chicken was delicious. We all enjoyed the food. Service was excellent and the staff was lovely and friendly. would definitely recommend
Donna Walker . 2024-02-10
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Food was cold and not worth the money
Seeta . 2024-02-02
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Delicious wings , very kind staff, like the design. Definitely will be back
thomasangelo1986 . 2024-01-31
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Love ,love , the mixologist made amazing cocktails ,even mentioned a up coming ladies night .!Will definitely be back for that . The food was amazing, jerk lamb, garlic prawns,I for one don't usually like sea food through bad experience but I regained my faith in prawns again..lol I highly recommend price is reasonable Customer service friendly Food took a while but you know its prepared fresh as caribbean food should. So no issue. Me and my girlfriends had a fantastic time enhanced by the interactive live performer 🤩we sang along oh what a nice Sunday evening x Thanks island lounge keep up the standard's 💯
s b . 2024-01-31
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Went to island lounge with big expectations they where soon fell flat as the service was horrendous it’s was my friends birthday meal there was roughly 10 of us no ones food came out the same time when everyone had eaten then I got my food. Also I was told they need the table that’s I was sitting on for someone else at this point I still haven’t got my food. When the food did come out it was disgusting the curry mutton was watered down no flavours. The only good thing was the server a gentleman called Pip he was absolutely amazing. PLEASE AVOID THIS PLACE
Randip Jassi . 2024-01-28
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After waiting over 50 mins pass the hour order still incorrect
Serena . 2024-01-27
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Great food straight to my step..A1!!
Clair . 2024-01-27
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Great restaurant, all the team were so friendly and welcoming. Would definitely come and would highly recommend
Kat . 2024-01-13
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One of the best restaurants I have eaten in, staff are so welcoming , atmosphere is warming , homely , and the food is a 10/10❤️❤️❤️thank you. Also for letting me in half hour before you open! A trip for Stafford well worth it ❤️
Mrs Iesher Mendez-Jhalli . 2024-01-11
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Lovely food, friendly staff, great atmosphere. Really enjoyed the king prawns. Will definitely be back.
Charene Crosdale . 2024-01-10
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Oxtail was the best I’ve ever had . Island lounge is the truth . I’m about to order another one now . 😋😋😋
Mandy . 2024-01-07
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I've been here twice now for big do's and the food is GOOD hunny! Staff work through and do so with a smile. Catering to big groups, with some changes isn't easy but I'm happy to have used them for my celebration. Drinks are nice, usually an evening 2-for-1 on, the decor is island vibes, there is a karaoke stage too. Enjoyable and not hurting the pocket. I'd recommend for a gathering, or regular spot for food whether romantic or not.
Kirah G . 2024-01-05
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The quality of food was bad. Chicken was hard and the mutton was bone for near enough £16 for 1 meal I would expect better than this. I was so disappointment. The small box aswell I was in complete shock.. Definitely taste like it was reheated to long on the microwave fuming! I don’t normally review restaurants I order from but this was bad.
Gabrielle . 2024-01-04
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Yeah man all good! 👍🏻 Thank you! ❤️
Russell . 2023-12-30
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As always good was and is delicious! However after ordering the food at 5:20 with collection set as 6pm, I got to the restaurant and did not get my food until 6:40pm- staff were friendly enough, apologised, got offered a drink when my food finally arrived.. must have been a busy night!
Bhavesh . 2023-12-29
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Did not receive my order. Called restaurant and was advised nothing they could do and to contact Just Eat then cut off. No customer service. Very dissatisfied .
Shirley . 2023-12-29
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Really small portions, would not order again.
Martyna . 2023-12-28
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didn't taste authentic 😕 everything was sweet. potion size was low for price. underwhelming.
Alison . 2023-12-28
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My family and I just had a great meal at Island Lounge! The food was fantastic, all tasted fresh and made to order and whoever made my cocktails was a pro. Staff were lovely and accommodating, will definitely go again.
Karina Holness . 2023-12-27
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A couple months ago I had not the best experience here with my food, I TAKE MY WORDS BACK!!!! And I’m so over joyed that I gave this place another chance, What a hidden gem! The place has had a face lift that really brings the place alive! The bright colours lights and touches of culture have been done so well, The venue was inviting, clean and fun The waiting staff were all so happy and plight, the selection of cocktails and food was just enough and not to little. The food came out hot and presented really well , the food was absolutely delicious. We have already booked to come back, I’m so so happy that this place has grown the way it has. I’m really proud of the owners Well done
Champayne . 2023-12-20
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Visited island lounge last night for my birthday and from start to finish it was absolutely amazing. All the staff was so lovely and caring. The food was just perfect from the jerk chicken tacos to the jerk chicken with rice and peas main to the banana cake and custard desert was amazing. 10/10 ! The atmosphere was incredible and the live singer was one of the best !! Best way to spend my birthday thank you so much !!! Can’t wait to come back
Caitlin Kelly . 2023-12-20
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The food was delicious would recommend this restaurant. I am always ready to reorder. Give them a try you won’t be disappointed
Patricia . 2023-12-16
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How hard is it to get an order right? I even called them n confirmed wat curry is what. I order two different ones n ended with the same and had the privilege of been paying extra fee for it.
lisa . 2023-12-13
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Everything was still piping hot, and tasty. Thank you
Eileen . 2023-12-10
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First time trying here & it was 10/10!! The food is beautiful, great portion sizes & lovely delivery driver. I will defo be ordering again soon 👏🏼☺️
Hollie . 2023-12-06
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The burger didn't come with any plantain and no KA drink. Overall the food was nice but felt it lacked a little bit tonight.
Chantel . 2023-12-02
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Had a fantastic date night with the hubby, staff were great, cocktails were tasty! And the food was finger licking, defo going back again. 😊
Liz White . 2023-12-02
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I went here tonight with my daughter and everything was great amazing food and look absolutely fabulous
Robert Roberts . 2023-12-01
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1st Timers, everything was on point. Atmosphere, ambeounce, food, service , entertainment. Definitely will be going again 10/10
Aretha Bennett . 2023-11-29
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Great food and brilliant atmosphere just the cocktails are not as good as before. Love this place and will visit again.
Julia Bushell . 2023-11-22
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Came here for the first time tonight to celebrate my birthday 👍🏼 Absolutely loved our visit... Service was spot on,polite and helpful. Music and atmosphere was perfect! Felt very warm even though it's cold out! Food was very tasty and the portions are more than enough! Jerk chicken and the stew were particularly nice! Priced really well and we will definitely be visiting again 👍🏼 thank you
Marc Cheshire . 2023-11-18
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Could do with more sauce but food was amazing
Sue . 2023-11-16
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Found this little gem during lock down it became our regular takeaway on weekends since 2020. Found out recently they have had a refurb and now can eat in!! We couldn’t wait to visit as takeaways have always been bang on from island lounge . To our expectation the dine in experience was so much better if it’s even possible!!!!!! We brought our 10 year old daughter along with us who is a complete foodie and who was so happy during her time here and felt so comfortable they made us feel at home she loved the whole vibe start to finish. the cocktails was amazing and the food was out of this world tried other places in the past hoping for the same quality and experience but was always left disappointed I think I will remain loyal to these guys from now on .. we left full and could not finish everything on our plates (the portions are huge)we was offered to take our left overs home with us but our stomachs could not take anymore in! Even if we tried was ready to explode 🤣 Honestly the nicest experience and money well spent. My daughter enjoyed the chicken wings we all did. We always play it safe and always order browned stew so definitely can recommend that!! Need to start getting out our comfort zone and trying more items on the menu as I bet we are missing out on so much more!!! We’re already planning our next 1 and going to be coming to one of the bottomless wings and fries on a Wednesday evening so shall be seeing you all again soon once again thank you so much for a lovely night!!!!
Sophie Sheldon . 2023-11-11
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Absolutely beautiful food, 10/10 yummy yum yum!
Matt . 2023-11-11
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Everything finished down to the bone
Liam McDonald . 2023-11-10
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£16 for that small portion of Oxtail is LUDICROUS!! 5 piece of oxtail lol . For that price there should be the option of having mac&cheese included or a mixed meat! It was definitely a £9 dinner but tasted nice n sweet!! The kids stew chicken dinners were nice. But nuggets were over done
DominiQue . 2023-11-10
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So disappointed. My once favourite take away sadly let themselves down, unfortunately not the first time. A shame as the owners are lovely. Ordered at 7.10pm, got a call at 7.50pm to say they didn’t have the two veggie mains I’d ordered. Offered two alternatives, but they’re my least liked. By this time I am starving so have no choice but to have them. Wish I could say I enjoyed- quality fine but just not for me. I’d really looked forward to my ordered meal, had to force myself to eat what came.
Elaine . 2023-11-09
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Absolutely the best out of all restaurants ignore any bad reviews. Food is hot amazing and on time. Best tasting and really flavourful and they have BONELESS section!! Seasoning on point. It’s definitely worth the money /good portion size. Thank you!!😍
Weronika . 2023-11-09
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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866 Opinions
The outside of this place doesn't quite do it justice - it's a really lovely and modern pub inside. They have a bar area with games and sports and also an eating area which is separate. Staff were incredibly accommodating to our very large party and were very attentive. It's a lovely place. The food was OK...not the most tasty curry ever, but I suppose it's not an actual curry house and so can't be too harsh. Also, the prices were amazing! Felt like I'd gone back in time when paying as it really was great great value for money. All in all, if you are hoping to have a tasty and authentic curry, this isn't the place. But if you are after some pub grub in a lovely bar for reasonable prices, this is perfect!
2205 Opinions
Just visited here after a while of not going, really impressed! Service was excellent! Food was bought to us by two servers, the manager and waitress, the food tasted really good, only waited about 10 minutes for it! Definitely coming back!
158 Opinions
First time trying here, shredded chicken was pink, chicken ball was black and rotten inside… won’t be back Staff on the counter were kind and helpful when ordering but shame that the food was a hazard to health *EDIT* - in return to your reply @Kung Fu Kitchen, I didn’t fancy driving back to the restaurant to complain due to the sheer amount of issues with this meal, I assumed your shop was just poor quality and as some other reviews have said there isn’t a point in complaining as you won’t get anywhere. I find your reply very unprofessional so I have attached the photo that I took of the chicken balls I hope your happy this is now on view to any potential customers.