Insomnia in Derby

I would never visit another insomnia again. I asked for a drink with an extra cup. The coffee took over 15 minutes to make which wasn’t an issue however, at the end when presented with my coffee I asked for an extra cup to be told they cost too much. I then asked the manager for the complaints procedure to be then told I need to leave the shop! Couldn’t even finish my cup of coffee. The service here is disgraceful, shocking and rude towards its customers

Nice enough venue for a coffee but very few staff so had to queue quite a while to order and then get our drinks. Really think that more staff are needed in order to keep on top of things.

Coffee machine wasn't working so chose a cold drink - Cloudy Lemonade. It was awful 😖 just a bit of acidic cordial mixed with water and ice cubes. Served in a plastic glass and it was £3.95.....I do not recommend Insomnia as there are far better places to spend your money

We probably ended up going on a bad day as the coffee machine was not working. We had to wait despite there being 3 members of staff - 2 just chatting about the coffee machine whilst 1 seemed to do all the work. £2.50 for a tea, which constituted a small tea bag and hot water in a large mug (we were able to help ourselves to milk, etc.) Unfortunately, we chose the table near the back, which we later realised was where the staff from the adjacent Co-op and Insomnia used after getting drinks. At one point it was very loud when ? a manager was talking to staff immediately behind us. I would give it another try but, first impressions not great.

Havent visited in a long time but had such a lovely time here today. The member of staff and manager working were both very friendly and made us feel very welcome. I asked if they had any colouring and paper for children and the member of staff didnt stop at no im sorry we dont, he went out of his way to go and see if the manager had any at all. She didnt but 5 minutes later came back with some she got from the shop for us. Very accomodating. Will happily return

I visited with a friend for a coffee & some lite breakfast for the 1st time, upon arrival we were met with a large queue with one staff member working albeit working very hard but alone which is not ideal given the size off this coffee shop is huge compared to others & in a busy spot! It was cash only on this day which was not ideal as i waited in the queue only to be told this after 10mins off waiting so i had to use cash machine outside Co-op then rejoin the queue, this could have been avoided if there was a simple sign on the entrance to state this! We didn't bother with breakfast as we didn't have enough cash as we intended to pay on a card so we just purchased 2 coffee's, the coffee was good quality & good size. Although it's a large coffee shop (better than the usual Costa & Starbucks) the spaces were mostly taken up by workers, people working on there laptops etc which meant it was difficult to find a good spot, most off these people were not consuming much, in fact i saw one guy bring his own sandwich which is naughty as that doesn't support the local business & he had the cheek to buy a small coffee and use there wifi to do his work! Won't visit again in a hurry as plenty of other options around Derby given the staffing issues! Pro's Plenty of free car parking, big cafe, nice ambient, better that the big brands

Today I went to Insomnia for a coffee and a little lunch with my friend. Tom welcomed me and said he hadn’t seen me for a while. Tom is such a lovely friendly young man. Extremely passionate about his coffee and very knowledgeable. Littleover really needed a coffee shop. Thank you so much Tom 😀