Indian Ivory in Cheltenham

Such a shame this cafe is so awful as it could be great. Unfortunately this is solely down to the staff who work in it. Blonde haired ponytail lady behind the till is always so stressed out and rude even with only a few people in the cafe! I've had a few experiences here all the same. Young girl who was cleaning up empty cups with a trolly just stared me and another lady in the queue down until we had to move out of her way. Came here a couple weeks ago for a jacket potato and was told there wasn't any.. when we asked why there was loads in the heater thing behind her she replied they're allocated. To who? Sat down for 40 mins after with a coffee and only two people had a jacket in that time. Previous time I was given a sandwich that was tuna even though I asked for the vegetarian focaccia. Staff need retraining on customer service. For a small cafe it's not even that busy, they need to chill out and smile! Puts me off ever coming again.

Surly staff who don’t accept Starbucks app for payment and free shots 🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️ . Franchise or not, there are certain expectations from a Starbucks coffee shop and this one let the brand down

Apparently reading an order list is difficult just miss entire parts

Service is invariably lacking! Usually down to training or lack of it. This time problem using the card machine until someone with greater knowledge stepped in.