Indian Empress in Coventry

Absolutely appalling paid for food online never arrived no answer at all to phone calls email or Facebook message avoid at all costs

Ordered and payed for meal on line said would take 45 mins. Ordered 17.04 never arrived tried to ring them no answer at all no refund given. Won’t be dealing with this establishment again.

Friday evening 2nd December I ordered a takeaway from Indian Empress Coventry , my delivery window was 19.05 -19.25 the delivery arrived at 20.15 . The food was cold , the chips like cardboard ( obviously left standing for a while ) and rice also cold . The order was incomplete as the sweet I had ordered was not in the delivery . Suffice it to say I will not be giving them any more of my custom , a truly awful experience .

£3 charge with no explanation! Offer on menu were not honoured! The menu prices were incorrect! Samosas tiny!

Messed up our order on more than one occasion, promised a free curry, tried to order a curry tonight, told I was black listed and the language down the phone was unbelievable!!!!! Will never use this curry house again!!!

Was looking for some lamb samosas and shami kababs. Horrible is the word I use. Absolutely tasteless. Shami kabab is soft and not chewy. The meat has a smell and couldn’t be eaten. The samosas were so small that you could gulp it in one bite. Pathetic experience.

Probably avoid. Delivery time was meant to be 45 minutes, actually turned out to be 90 minutes. Arrived without popodoms and the chicken and mushroom balti was at best mediocre, lacking in flavour, mushrooms and chicken.

After ordering previously, we ordered again at 18,25pm Saturday evening the expected time for delivery originally was 25mins which I thought was quick given it being the weekend roll on a hour and I rang to ask where my fairly simple order was to be told its gone out with the driver , and should be with me 10mintues roll on another 25 mins I rang to ask them to cancel my order as it still hadn't arrived they assured me the driver was minutes away so after 1hour 45mins we received are order , frankly it was so underwhelming the korma sauce tasted bland the chicken tika naan has not much chicken in it ,no mint sauce with any of order the till fish was ok but by this time my partner wasn't that bothered about eating , I think id happily order from other places before trying this one again any time soon and the staff on the phone weren't very helpful id rather a true time given than lied too

Waited over an hour and a half for a chewy lamb curry swimming in grease!! I had to use a knife to cut the meat! Never again!!

Meh.....kinda sums up what we had. I do appreciate that they are extremely busy due to the current corona dramas. So we were glad of anywhere that supplied us with a takeaway after 2 weeks. That being said and understood. The collection time was a little over, which was still a better option than the proposed 1-1.5 hr delivery. Food was hot when done, obviously fresh af. The onion bhajis were over fried, tasting a bit burnt. The lamb tikka was tough & gristly. My chicken pieces were so small, I nearly missed them. The curry sauces were ok, nothing special, just ok. The naans, though we ate them, again nothing special. A little bland maybe for a keema. Good, not great.

So after a shocker a few months back..... I decided after reading reviews things could be better. Ordered and waiting be for 2 hours. Rang and couldn't get through on constant redial. My advice is dont make plans around the scheduled delivery and have a plan B in the fridge. Last chance from me and would avoid if you want quality and reliability. This is not the first time for me but will be the last.

After waiting 1 hour and a half rang and said no order. I have had many times and waited far too long for food that is of a mediocre standard and always have to heat up in microwave. Final straw and would advise to look at other places which may be of a warmer quality and actually arrive..

Worst curry I have had. The sauce was so watery and the food was cold. Don’t think we will be very well tomorrow

thought we would give it ago, ordered something a little different than the usual madras etc.. went with the north indian curry on the bone and a seekh kebab starter and rice.to be honest the starter although tasty was a very small portion for £3. the main on the other hand was a very good portion and tasted fantastic. cannot wait to try another dish. 5 stars next time if the starter was a little more generous or quite a lot cheaper.. highly recommended .

Very tasty food and never had a bad meal from here lovely staff very helpful and willing to change any meal to suit the individual

Tried this takeaway for the first time and was pleasantly surprised. The standard chicken curry was really nice, so was the chicken dakeswari. Very fast delivery and a courteous delivery driver. Will be ordering again, well done.

This place does amazing curries ive not had a bad one yet and we order from here alot always plenty and good value defo recommend

Saturday night curry delivered within 45 mins as promised.. Which is unusual for any fast food delivery company. The food itself,, very tasty, lots of meat.. Highly recommend.

Had the Balti Chilli Minced Masala delivered, chosen from the Balti mince lamb section (Keema). Opened the container only to find curried onions!!! with a few chillis no sign of any minced lamb it’s as if they forgot to put any minced lamb in at all! Food was yellow/orange colour telling me that there was way too much turmeric powder(Haldi), too much of this makes food taste bitter & so it was. A regretful takeaway experience needless to say waste of money.

Have been recommended to get a meal from here for ages , I knew the last owner but this was my first visit since the take over, and it was great Butter Chicken wow.

This will always be my favourite Indian takeaway, the title says it all. We have never had a bad takeaway food is always hot on time and beautiful tasting. Keep up the good work and thank you (From Loweswater road)

When we order a takeaway we always order from here, we have never had a bad meal or a wrong order, delivery is always within a reasonable time. I will continue to order from here, keep up the good work and thank you x

Yo pedí un pollo balti al vindaloo y fue asqueroso. No había sabor. Ningún esfuerzo puesto en ella. Parecía que no eran sólo piezas de pollo congelados. La salsa parecía real de comida de bebé. El pan estaba seco y poco hecha. Pedí la comida por 10 a 5 y especifica que no recoger hasta 5. 40. Recibí un sms en 5. 05 a decir mi pedido para la colección. Debería haber adivinado en este punto que un curry eso cocinado dentro de 15 minutos no va a ser fresco y que antes de la hora de apertura!

the food here is not your normal Indian food for the English but full on tasty Indian food the way they cook it at home . very tasty and authentic

Been here on several occasions now and it never disappoints. Food is authentic, hot and generous. One of the best in Coventry. Delivery is also fast even on a busy Saturday night.

Pollo al Curry y pollo madras eran excelentes y un montón de pollo sabroso. Naan más grande que la mayoría, y no pudo acabar. Fresco y sabroso. Poppadoms Sin duda volveré de nuevo!

Pedimos una comida para llevar. Entrega inmediata y comida caliente. Curry encantador, peswari nan, patatas y cebolla come Bombay. Raciones enormes, suficiente para 3. A un precio razonable.

We used this takeaway fairly regularly until recently as we used to live just around the corner. The food was always lovely and very good value. The staff were also very friendly, it was always nice to chat with them when collecting an order. Since we have moved house we have tried our local which has been a real disappointment so we really miss this place!

Arrived on time stated. Very friendly service, nice food, reasonably priced. Wife and I would recommend.

This takeaway came highly recommended from a friend and I asked for extra menus for future reference and to dish out in our village ...I ordered a takeaway at 8.25 tonight and being told it would be an hour I still agreedI then phoned at 10.05 to say just forget it as I had gone beyond the hunger and I got a knock at the door 10 mins later Felt sorry for the delivery driver as he still tried to deliver the curry just short of 2 hours Disgrace Avoid

We used this place quite regularly and the food was always really good. Itwas one of my favorite takeaways . howver it appears to have had a refurbishment and got new chef's . it's reasonably cheap but the food is now average take away standard . a little disappointed.

Ordered from here over the phone and it arrived two hours late! Despite the fact that we only live less than two miles away from the establishment. Made a number of calls to the management who did not apologise or show any concern whatsoever. The food arrived cold; had a lamb korma the sauce was extremely thick and lacked lamb it was unpleasantly very sweet and was not spicy whatsoever also ordered a chicken balti with spinach which was flavourless.My advice is not to waste your money, don't order from the Indian Empress - there are far better places to order from in Coventry!A complete waste of money!

This was the first time l have tried this takeaway since it has been taken over and what a bargain it was, we went for there set meal for two which was £19.95. For that we got 4 poppadoms, onion chutney, mint and yoghurt sauce, mango chutney, 2 samosa, chicken tikka, salad, 2 side dishes, 2 curry's of your choice, 2 large portions of rice and 1 very large keema naan and it was all delicious, plus the delivery was free. Give this a try you will not be disappointed.

I've just had a prawn puri & Kashmir chicken curry from here & it was amazing & very reasonably priced. I would highly recommend them & will definitely be making it my regular take away place

This place seems to be under new management, as previously it was a South Indian takeaway and the menu has now completely changed:Ordered a takeaway from here, for collection, firstly disappointed that they were unable to take payment by debit card, resulting in having to walk to the nearest cash point.I had ordered a Shahi Paneer, which although quotes contains ground nuts, mine did not, and was not at all spicy. At £4.50 I felt that it was a little over priced as the container size was quite small.The Nans on the other hand were fresh, and off a good size.Overall the food was tasty, even though I feel it was a little overpriced. If they increased their portion sizes or slightly reduced their prices this would have been a perfect 5.

Ordered a take away from here Monday night, I travelled 9 miles to this take away as I have a friend whom has a take away from here every so often. The meal was ready to collect as soon as I got there which I was happy about, once home we had poppadoms first which were soft not crunchy & crisp so we were disappointed with this, I had Chicken Tikka starter which was nice, there was 5 large pieces but no salad, then main course I had Chicken Dopiaza my wife had Chicken Korahi these both looked Identical In the containers and tasted similar too the only difference one had peppers In and was slightly more spicy, Rice portions were big, Garlic nan was nice and our lad had Chicken Korma and It tasted nothing like a Korma at all.Generous amount of chicken & portion size but far too spicy for a Dopiaza, I wont be hurrying back unfortunately.

Really good tasty food.Friendly staff and quick delivery.Costs are good as well.Will definitely be using again.

The previous chefs of 'indian Empress' have moved now so don't mix the two up. If you want authentic excellent indian food with good service visit chippy with an indian on Gulson road. We regularly make the longer trip but it's well worth it.

no longer open so don't make a trip. Trip Advisor need to take down the listing. I think he is hoping ti reopen alsewhere

Enjoyed our first take away from Indian Empress last night. A friendly welcome with advice about different eating options. Food took about 20 minutes to prepare which was great as you could see the meal being made from fresh- no pre prepared vats of curry in sight!Took the food home and enjoyed everything we had. The food tasted fresh and healthy- lots of vegetables in the curry.Highly recommended will be back!

The chef here is really nice and very proud of his food. We had tried several dishes previously and had always been really impressed, so we decided to use them for my wife's 60th birthday party. I asked whether they could deliver the food but Uma (the chef) went one better and said he would prefer to finish cooking the food at our house, so that it was fresh and nothing would need heating up in the microwave! Anyway, the food for the party was really great and all our guests were impressed. The added bonus was seeing Uma cook the food in our own kitchen - it was pure theatre and the smells were amazing! Thanks again for helping to make my wife's party a memorable day. Cheers, John

Myself, my girlfriend and friends have gone here many times. Whenever I walk in the head chef knows me and will always be happy to cook whatever I want, however I want! Always happy with it!

Home food away from home, Authentic Indian Taste!!!Indian Empress gives you the awesome delight and feeling of 'Home' Had been there many times, loved the food every time. Food brings the satisfied smile on your face, Value for money!!Chilly Chicken is my one of best dishes I eat there,Kudos to Indian Empress

Where do I start? Curry sauce from a jar with meat added , the potatoe side dish was made with tinned potatoes and tasteless as were the rest of the dishes . I asked for a naga type curry , not even warm . A huge disappointment avoid this sham of a curry house like the plague .

We found this little restaurant as we were looking for somewhere to eat whilst we stayed overnight in Coventry. We were stunned. The South Indian food was superb, it felt as if we were in Kerala again. The owner Uma and his wife were extremely friendly and the food was made in front of you in a spotless kitchen. We most like food that tastes home cooked and this really hit the spot. I've already been recommending it to my family.

I have had food from Indian Empress several times. I love the fact that the food is cooked fresh in front of you while you wait. The taste is very much authentic. I love the tandoori Chicken . I was so impressed, I have had Indian empress cater for a party of 70 people. Chef Uma and his team did a excellent job of providing very tasty and quality food.

The Indian express is simply the best food in Coventry. We are extremely lucky be able to have a delivery about once a week and never tire of the amazing food. Would be lovely if they opened a sit down restaurant.

If you want some decent south Indian food, you should visit this place. I have visited various south Indian restaurants in the UK, including the ones in London, and I can definitely say that the food here is it at par with some of the food served in those places.The price is very reasonable (do not agree with another reviewer who said that the food was costly), and the staff were really polite. They definitely serve authentic Indian food.

I found out about this takeaway because we order a weekly takeaway at work from here. The food offerings are authentic and freshly cooked. The masala dosa is also tasty.

Decided to make the trek from Rugby to try this takeaway & really glad we did. The dishes on the menu are really different from other Indian takeaways & we loved everything we ordered.The place is spotlessly clean, with an open kitchen, so you can see the delicious curries & nans being made. The chef in his immaculate whites, gave us advise about our meals & how to eat the dishes in an authentic Southern Indian way.We are moving up North next week, so real pity we didn't come here before, but I bet I am back before Friday!

Finally an Indian takeaway that truly is "Indian". We get food from here often. I love the taste here and the fact that he uses quite less oil in all the currys, makes it much healthier. I'm so put off by the floating oil I see in other curry houses now a days. Also, I like the naans here. All cooked completely unlike the thick-huge naans.. Great little takeaway. Thanks guys. You are doing a fantastic job. Keep It Up!!

I visited this takeaway couple of weekends ago, first time. Food was excepetional.I have tried all over london,manchester, glasgow etc but found this food to exact taste of india.4 people working hard to please everyone . Very efficient service by man at counter.Whenever Iam back in midlands,I will be here.

I have experienced food from here recently and reading in to reviews here, i do agree to some extent with previous reviewer.Have tasted similar dishes before at home and in restaurants in india also advertised here, they are not the same.I agree food cannot be same as at home or 100% as in india, but i think the attempt here is to satisfy the clients who mostly are non indian. If you want more authentic indian food you will have to go to leicester restaurants like shivalli, kayal etc where the clientele is more indian so they have to ensure the food is more authentic.

Firstly service is good here, and food preparation is clean. However prices are almost the same as eating out in a restaurant and quantity/portions are below average.Also the food is not authentic as the same tomato curry base is being used in the various indian dishes. The bhaturas are not proper bhaturas but like like pooris. The south indian currys which should be based on coconut base/milk and tamarind/sour, taste more like your average north indian mains with the tomato curry dominating. Having travelled myself in South India, this is nowhere near the taste and look of the food there.If you are used to eating indian food made at home, then you will know the food here is not authentic. However if you do not make indian food at home and you just want a curry with a beer or wine then its fine.

Food delivered on time, everyone enjoyed their meal and commented on how good it was. Would use again!

Excellent Indian food. Uma will cook you things off the menu, provided he has the time.. or you call in early. I'd highly recommend the Rann Nawabi.. a slow roasted, delicately spiced leg of lamb. It also provides you the pleasure of watching your food being cooked... if you're into that sorta thing!

Outstanding food, friendly service. Very keen to discuss the food and what they can recommend for you. Even invited me around the counter to show me how he cooked my meal as he could see I was nosing. This isn't your average Indian takeaway, don't expect balti and tikka masala. Go in and sample the highest quality Indian food around!

Decided to try Indian Empress. Food cooked in front of you, all fresh produce which reflected in the taste. Chef Uma discusses the dishes with you to make sure it meets your tastes and requirements. A definite must. Not your traditional Indian takeaway, this is better

I have visited this takeaway many times with my friends. And most of these visits have been times when we are completely bored with our office cafe! In addition to being a takeaway, there is a small stand-in eating area as well. Having eaten at many Indian takeaways and restaurants all over the UK, I must say, the Indian empress comes closest to the most authentic Indian taste there is - for example, the naan you get here is very unique and what you would get in India. And there are dishes you wont usually find in other Indian restaurants in the UK.Then there is the 'know your customer' factor. The owner Umashankar is a great guy who goes to great lengths to customize dishes for you!Overall, a great takeaway and a must-visit if you are thinking Indian food.

I have had many meals from here and I have always really enjoyed them. The food is a bit different from your average Indian takeaway, so be prepared. But bags of flavour and not swimming in oil which I find with a lot of places. Definitely my favourite place for an Indian takeaway. I have never used the delivery service so I can't comment on that.

We decided to have a Friday night in and order an indian takeaway. We chose Indian Empress due to it's proximity to where we live in Coventry, for it's very positive reviews and the fact that they deliver.We ordered 2 main dishes, rice and 2 naan, one plain and one stuffed with garlic.After giving our order over the phone, the delivery time was estimated between 45-60 minutes. A £3 charge was added to the bill to cover delivery.The food turned up after an hour and a quarter and was not very warm (in either sense). The naan bread was much smaller than we had been used to from other indian restaurants/takeaways and we couldn't tell which one was supposed to be the stuffed one as both were very thin and neither looked stuffed with anything. The dishes themselves were tasty but not spicy enough, in my opinion.On the whole I don't get what all the fuss is about, I have had better food from other local indian takeaways, so I give this place 3*

We fancied an Indian takeaway for a special occasion but had't had one in ages and Haji's had already closed down! Tried this just-takeaway place on the strength of the reviews and they are all pretty much true. I myself didn't much like one or two of the dishes but they were popular with the others. The staff really are friendly, will advise you on all the options and cook each dish to own variation. I would put this at the top of the list for my next Indian takeaway. Personally, i thought the definition of 'hot' was slightly underdone in order to suit local tastes, but I'll remember that next time and adjust accordingly. It's possible to get better but only by going seriously upmarket (Bombay Brasserie on Gloucester Road?), so all-in-all this place thoroughly deserves its 5*.

I have ordered food for a family get together. The starters were amazing. Delivered food on time. The Chef gave good advice on and had plenty of choice to offer. The price was very reasonable.All the guests in my house loved it.

Great food that is freshly cooked to order. Ordered 7 different meals on a Saturday night. They arrived at my door within 40mins and the food was excellent. All the sauces tasted different and were bursting with flavour. I particularly liked the fact that the meals were not oily. Will definitely order from here again... there's a wonderful menu I need to work my way through :)

I agree with all the previous post regarding this takeaway. My wife and i first went in the takeaway as we were shopping nearby and didn't feel like cooking at home. Turned out to be one of the best decisions we made. We walked in and were greeted by chef Uma who is a very pleasant, well mannered man. The food is cooked right in front of you which was a nice surprise and gives you a chance to talk with the chef. Chef Uma caters for your exact needs in terms of food and makes sure you are not dissapointed. The food is absolutely delicious. Although Indian Empress speacializes in South Indian food it also serves up some of the mainstream Indian food. Easily the best indian takeaway in England!!!

Strictly speaking its a take-away place but its got a bit of place to eat. I always prefer to do this since you can see your food being cooked from the very basic ingredients. If you really understand and want to appreciate good Indian food, this is THE PLACE to go! Its not your everyday nonsensical "curry-house" with the crappy quartet of Tikka Masala, Bhuna, Jalfrezi and Korma with any meat! So dont be overly shocked when the chef, Uma, says "We dont do Chicken Tikka Masala" Instead, ask him to make something to your taste. He's very willing to cater to your exact tasteThis place is akin to that friendly English bakery / patisserie where they serve the loveliest home made cottage-pies. If this place had a few tables and chairs, it would be a raging success as a restaurant.Try it !! You will not be disappointed.

Indian Empress is a tiny takeaway where the chef Uma cooks food right in front of you. He speacializes in South Indian food but also does some of the mainstream Indian food. You can stand there and eat the food if you like although there is very little room. Nothing tastes like good fresh food though so I always end up eating there. Recommended are most of the South Indian dishes, Chicken Tikka and Paneer Kadhai.

All i could add over and above the preceeding most accurate reviews is that having travelled quite widely around india this is the best indian cuisine i've had outside of it. Could not recommed highly enough. to whitness the food being prepared in front of you is a joy and Uma is always a pleasure to talk to.

Just, seriously - don't go anywhere else!!! Don't even consider anywhere else!! I am not even a big fan of Indian food. Mainly because I'm used to the thick, generic gravy style. Sloppy, cheap etc. This place could not be further from all those Indian takeaways you've experienced. Authentic, incredible, taste bud exploding food! His dishes are complex, full of amazing fresh spices that just make your mouth come alive. The owner is so passionate about his food, its hard to believe its just a takeaway. He doesn't use ghee in his food, and uses minimal oil, so all the food is light, spicy, fragrant and delicious. We are local, and tried it a few months ago. Although we don't go often, this guy remembers us and better than that, can actually remember what you ordered 3- 4 weeks ago! If you go in and ask him to recommend, he will talk you through the spices, complementary dishes and the provenance of the food and ingredients. Last visit, he let us taste various sauces - just to make sure we would like what we ordered. The little starters are unusual and authentic. As I said, Im not a curry fanatic, but would happily work my way through this menu, just for the sheer delight of trying all the unusual and great dishes! Seriously, I don't think you've tried a real curry until you've tried this. Its worth travelling to..so if you're not local, make the journey. Its that good. And the owner is such a gentleman and genuinely nice guy who cares about what he's cooking. He's not prepared to compromise for profit, which in this day and age, is pretty rare. Treat yourself!!!! Prepare to wait a good 45 mins if you order delivery. I'd recommend going in. He's just great to talk to about the food. The care and passion shows. Could not recommend this little place enough! Good luck to them. I seriously hope they're around for a long time.