Imm Thai Fusion in Bromley

This is the worst place ever, customer service skills are appalling as we walked in and was told we would be seated for dinner as the kitchen doesn’t close until 10:30pm, then a staff member comes out and tried to put us off by saying their is a long wait time for the food, we said don’t worry we can wait as we really wanted to try their food, then he comes out again with excuses that the chiefs don’t want to cook anymore food and therefore would be unable to seat us. Time is 9:30pm and the kitchen closes at 10:30pm. We are a family of 4 people. We eat out as a family at least 4 times per week, and I have never experienced such an experience from any restaurant in Beckenham and I’ve eaten at most of them. Never again, very unprofessional establishment.

Re-ordered from here because the first time was really good. A lot of the food was fine but the Green Curry that came was just a few thin slices of chicken in a watery broth (which seems to be an issue here) and comes at £13.95. I was shocked. It seemed as if it had come from an entirely different place. This dish should have been £3.95, not £13.95.

There is no seriousness or professionalism in the work👎

We had the most wonderful meal at Imm Thai Fusion. The food was freshly prepared, delicately flavoured and beautifully presented. Everything we ordered was absolutely delicious. The service was polite and friendly and we thoroughly enjoyed ourselves there. We will definitely be back.

Had takeaway from here and thoroughly enjoyed it! The food was really nicely presented, tasted very fresh and authentic! Would recommend and will be ordering from here again. The fresh spring rolls, massaman curry and papaya salad were particularly delicious 👌

Food, atmosphere and service are fantastic This will always be my favourite and local Thai restaurant. You will love the hosts as they treat like friends

This place was really Overpriced ! We Paid £80 for a meal for 2 and 2 drinks , this for really average Thai food , we were also given the wrong bill and paid for it because the price seemed to be right about £60 and we then left to go home and was later chased down the high street by the waitress to pay the “ correct” bill which was £20 difference?! The toilets were noticeably un hygienic and the restaurant smelt slightly damp , the glasses we were given were also stained . I won’t be going back or recommend .

Great staff lovely food reasonable prices. Real authentic. Wonderful

Absolutely delicious! Everything we ordered was amazing! Lovely staff too. We will definitely be back

Had a great time with good food here on a lovely date :)

I walked in and I was the only one there. Food was not full of flavor and was extremely bland. Sweet and sour seemed to have no taste other than the veggies themselves. Waitor was nice.

Great authentic food and atmosphere highly recommended!

What a wonderful meal, it’s our first back in a couple of years. The team are great the food is excellent, so tasty. I would also recommend a bootle of Thai rose, really good. If you’re in Beckenham you will not be disappointed. 5 stars.

Extremely slow and inconsiderate....

Had a lovely meal on Friday with some friends but unfortunately I got food poisoning and was sick for 2 days which was a shame because we did enjoy the meal.

Restaurant is lovely, staff and service ok, meal was lovely but unfortunately I got a really bad case of food poisoning and have been sick for 2 days which is a shame because I really enjoyed my meal. Friends are fine but I had the teriyaki salmon. I also feel it was a little pricey at £32 each.

This was easily the most expensive and poor Thai food I’ve eaten in a long time. Had to call the restaurant to let them know as this isn’t acceptable. We ordered two curry’s which were just like water and had very little flavour, we left most of it. Looking through some of the ingredients I’d question how fresh most of it was, we found a tomato with black spots on it. The portion sizes were far too small (Tom yum was really salty and only had 2 prawns in it) especially for how much it cost. We’re new to the area and will definitely be looking elsewhere for our beloved Thai food, I suggest others do the same.

Poor quality Thai food and do not listen to instructions

Went to the express takeaway last night to just pick up some dinner, this is attached to the main restaurant which is currently closed. Food was nice although a little mild in flavour but I was deeply offended by the service I received inside the takeaway itself, the man serving was nice enough until it came to me wanting to pay by card, he immediately looked at me with a concerned face and covered the contact less machine with his hands, he said "do you remember your pin" and I said yes (though I wish I hadn't) he urged me to use that method of paying instead, when I asked whether his contact less was broken he told me that its working fine but people like me they pretend to tap and then run out the shop - stealing the food. I am black but I'm not a theif, I left very angry indeed.

Just finished our takeaway. The Food tastes good! unfortunately the portion sizes are very small considering the price, the red thai chicken curry was predominantly bamboo shoots :( therefore my search for a good Thai takeaway near bromley continues.

I Wish I had read all of the reviews before ordering a takeaway. I Ordered pad Thai and the receptionist clearly thought it was my first time. I was given noodles with a few prawns soaked in a gravy sauce. There was not much of it and not a peanut to be found! It looked and smelt nothing like pad Thai! Fortunately I checked the food before getting home and returned it immediately; l requested a refund. The explanation given was that you don't have to use rice stick noodles in pad Thai and sauces used can vary; not from my experience! Very dishonest!!! They do not deserve the one ⭐

Ordered pad Thai Chicken and one pad Thai veg .Neither were very tasty and the next day we both felt ill with stomach cramps and diahhorea

We enjoyed our dining experience on Thu evening 7pm. Service was prompt and friendly, restaurant had a nice ambience and temperature. Food was very tasty and of good quality and quantity and reasonably priced. Plenty of meat in our dishes. We’ll return for sure

Nice food but place lacks atmosphere, staff not terribly friendly. Drinks ridiculously over priced. Won't be going back.

Pleasant environment but soup and stir-fry dish resembled an army cookhouse effort, economising on ingredients. Pretty disgusting.

I rarely leave reviews these days but this place deserves a shout out for serving a UK rarity - an authentic pad krapao lunch. Proper bai krapao basil. No silly mixed veg additions. Not swimming in sauce. Complete with fried egg.

Delicious food, relaxed atmosphere, wonderful people. The newly opened Imm express is also instant service of all their best dishes. Delicious is the best word to describe it.

Sometimes food is good because you’re really hungry but this food is just good regardless! I got the sweet and sour chicken as a lunch time takeaway but after reading the reviews I will have to go back for the green curry!

Friendly staff and delicious food, highly recommended

Always delivers on great food and a homely vibe. Staff are always very hospitable too - number 1 thai in South London IMO

Just collected our food for take-away for the first time and really disappointingly, will not be back. Sweet and sour - watery and mostly tomatoes and carrot. Almost no chicken. Rice charged on top. Duck spring rolls already cut in half so were cold. Massaman curry - again, watery and uninspiring. No prawn crackers and for the price, the portions were pretty poor. Going to stick to Papayaya in Bromley. I wanted to like this place but this is really poor quality

Good friendly service, food was ok, we just had to wait quite a while for the food hence the lower review.

Amazing food! Think i can say the best thai food i have ever had. Fresh and super tasty. Can not wait to go back.

After walking the length of Beckenham we decided on Thai, we sat near the door first mistake. Service was slow, forgot our drinks then our starters went to bring our mains. Sadly as stated by others lots of focus on the stream of takeaways and Uber drivers not very relaxing when your trying to eat and cold with door constantly opening. I appreciate takeaway provides a lot of business and but believe this is at the s expense of the diners.. Shame as when we did get our food it was very tasty, not enough that I would go again shame really. Would suggest a better solution for collection services and pay more attention to your seated customers!

Food and service very good as in previous visits. However the restaurant was very cold and all of us found this uncomfortable. Other diners seemed to stay for short periods so we suspected that they to were uncomfortably chilly.

Finally went out for a meal that was long overdue and was so disappointed with the service received. If it wasn’t for me asking repeatedly for the drinks and every course ordered I’d still be waiting. They gave their full attention to the drivers and customers coming in to collect takeaway. We were not the only ones dining in asking when the food was going to be ready. On top of this they did not get the drinks order correct and we did not receive some of the items ordered & they had the audacity to still include these items on the bill. There was no apologies whatsoever and found the staff were very unprofessional. If I am ever going to use this restaurant again it will certainly only be for a takeaway service.

My main reason for the review was the service during a recent meal with my sister. We were arrived mid-evening and were seated by an unsmiling young woman. This was our waitress for the meal. She ignored us for the most part, presented us with our bottle on wine which unopened and left for us to pour and did not give us the bill. We had to ask for the bill and the other waitress on duty obliged whist ours polished glasses behind the bar. It seemed she did not work there and, as the face for the restaurant was a poor representative. Her colleague, another young woman, was helpful and friendly as was an older man who served our starters. The food was ok but not good enough to entice me to return given the service.

The most disorganised restaurant I have ever visited. I have had collection from this restaurant about 4 times and every time something has been wrong. Whether it’s not ready or they give me the wrong order. Tonight they gave me a prawn pad instead of chicken. I didn’t realise until I got home. Couldn’t contact them as the phone was not answered so had to return to the restaurant and wait 15 minutes for a fresh order to be made. It’s just happened too many times to me so I won’t be using this place again Please always check you order before you leave as nothing worse than getting all the way home and finding that your food is wrong

12 of us booked in for a friends birthday celebration (10 days prior to reservation) Booking was at 7.30pm - all party was seated by 7.45pm We waited 45 minutes for our drinks (Which were all a combination of soft drinks, no cocktails or anything difficult to make) We kept asking how long for our starters as we were starving, always being told 5 minutes, 5 minutes, our starters was served to us gone 9.20pm, we asked if they could start the mains straight away as we had waited so long, which was then served at over 40 minutes later. Two dishes missing, which was brought out later. Some parts of the meal were ok, some not, Teriyaki Chicken has skin on it, Green Tai Curry was made with boiled chicken which made it hard, sweet and sour chicken the same, chicken was tough. Their Pad Thai noodles were lovely, as was the satay chicken on skewers and prawn toast, all very tasty. At no point throughout the evening did any staff come over to us to apologise for the delay, offer us a drink, or simply to be friendly and let us know what was going on. We asked repeatedly for our food, the serving staff were very blunt and dismissive. When bill was brought over, we simply removed the service. The waitress was not only rude, but continued to argue with us as to why we thought the service was bad. She went on and on that we were a big table, and that they were busy (There was us, and 3 tables of 2 in the restaurant) I explained that service was discretionary, and at no point during the evening did myself or anyone from my party think that it warranted a 12.5% service fee. She continued to argue with me that we ordered 6 sharer platters and that they take time (1 platter for 2 people) which was a lot of work. I then explained that the reservation had been made over a week ago, that they should have been prepared, and surely it was better to order the platters than 12 individual starters! She continued to go on and raise her voice, by now we had all had enough, and I simply stated, service is discretionary not compulsory, and walked out.

We ordered online, and 2.5 hours later we had no food… No answer on the phone, I rang 30 times. Contacted Deliveroo who said the place had closed without completing our order. Poor service is not the word. Wish I could comment on the quality of the food, but sadly no idea!

We ordered a takeaway through Deliveroo at 19:26. The expected time was between 20:45 and 21:13. This kept being pushed back all night. We tried calling the restaurant but there was no reply, only an answerphone. The update finally came @ 21:30 that the rider was at the restaurant. At 22:05 we received a phone call from the restaurant asking us if we still wanted the food or wanted to cancel. We asked if it was ready and they said they’d check in the kitchen. We had no option at this time of night and we were then told it was leaving. We finally got our food at 22:17, almost 3 hours late! This is an appalling service and we won’t be using Imm Thai Fusion, Beckenham again. Surely they knew they were struggling much earlier and a phone call then would have given us the option to cancel. Perhaps they shouldn’t be offering this service if they can’t handle the orders.

Came here for dinner. Waited over 1 hour just to get simple starters & that was after asking the waiter twice! He then went on to ask if we would like some prawn crackers while we waited to which I replied ‘ I shouldn’t need to be asked!. He then brought some prawn crackers. Starters finally arrived after over 1 hour wait - then another long wait approx half an hour and we had to ask the waiter how much longer or we can cancel our order. Then 10 mins later mains arrived. Portions small for the price however only positive food tasted nice. After eating our table was not cleared we had to call and ask for bill. Needless to say we asked for service to be removed! Disappointing evening!

Dined on a Friday evening. First time at this restaurant and it was superb! Probably the best tasting Thai food I’ve eaten. The starters of spring rolls and Tempura prawns set the scene as they were so tasty. For mains we shared a red curry and Duck in a tamarind sauce. Both were simply amazing. Every mouthful was a taste sensation and nothing was left behind. The flavours were superb and I can’t wait to come back again. The cost is reasonable and the restaurant was clean. Excellent all round !

A Thai restaraunt that occupies premises that used to be a bank and pretty handy for the tram and train station. The food is OK and for 4 people the bill came to £225, including an automatic service charge of 10% approx. For a Friday evening it was reasonably busy and the staff were efficient, getting dishes to the table quickly. The restaraunt also provides a takeaway service.

Great food at reasonable price. One of the best desserts ever (don't know the name). The green roll with coconut creme and ice cream

Outstanding food and excellent, friendly service. Whole family loved it.

Nice food (depending on what you order) but extremely slow and busy service. Things to order which were good...the duck, and the weeping tiger rib eye steak. The green Thai curry was bland with not much flavour, ratio of curry to content inside was not good either. You were left with a bland soup after eating the chicken inside. Desserts are appalling and took forever to arrive. Even the ice cream look 30mins+

Nice food (depending on what you order) but extremely slow and busy service. Things to order which were good...the duck, and the weeping tiger rib eye steak. The green Thai curry was bland with not much flavour, ratio of curry to content inside was not...

Food took a while to be served, but when it arrived, I was impressed with how fresh the food looked and tasted plus the portions were good too.

I waited too long for the meal! Starters came together with the mains, too. Choo chee salmon was good, though

Visited this restaurant by accident as my other restaurant had over booked and couldn’t be bothered to wait The staff went above and beyond to seat us without a prior booking being Mothers Day and all ASAP Food was quick and delicious Will defo visit again Thank you guys - ended up having a lovely Mothers Day meal

Visited on 8 March. The prawn crackers and sauce were fantastic. The rice was good. The rest of the meal was appallingly bad. Which is sad because I have had one good meal there out of three. On this occasion, both my dining partner and I felt Ill the next day.

Authentic Thai Excellent food and really good value for money. The best Thai restaurant I have been to in a few years

We booked this for my mums birthday the restaurant was nice but the service wasn’t very good maybe because it was busy. Then something happened in the kitchen and everyone in restaurant was coughing due to what smelt like burning oil and was like a weird smoke strong and it’s was really bad my baby was coughing my mum and everyone the table next to us said something to us and it really ruined the night the food wasn’t very warm and im very upset really ruined our night there was no explanation from staff or apology for this it’s left is all cough even after we left it’s a shame was meant to be a special day for my mums birhday

Have been looking for a new Thai with great food and service . Got both will be visiting again very soon .

I think you should not be deceived by the ordinary. Everything.. Such a beautiful and decent environment. And it's really affordable. It is one of the most beautiful businesses where you can spend time with your family.

I went the 17th Dec to celebrate my friends birthday . The food was fantastica and great service. I will 100% come back again!

Amazing food. We did eat early so may have been this but there wasn't much of a vibe. We are not the loudest bunch as two couples but we felt like we needed to talk quiet between ourselves or it would be frowned upon.

Our meal was very good and despite being busy, service was efficient. Will go again.

Went here after the Beckenham fireworks display with a couple of friends. Waited very long for our drinks and even longer for our food which was somewhat tepid upon arrival. I can only assume it had been left out a while. We were hungry so...

Service was slower than slow. as they were busy with takeaway orders. Food arrived after chasing up and, have to say, I was very disappointed. My Thai vegetable red curry was all sauce and very little veg! The rice was ok but not hot, Overall...

Great food, came out fast and the duck red Thai curry in particular was incredible. Service was impeccable.

It's an above average business in my opinion. Everything is smooth and perfect. More than expected, delicious and beautiful

Having lived in Bangkok for 5 years I can honestly say the Prawn Phad Thai was as good as anywhere I had in Thailand and the service was great. Lovely decor and nice atmosphere too - Highly recommend!

We all really enjoyed the food and thought the quality was very good. The price was slightly more than most Thai places but for how good the food was it was worth it. I'd recommend to anyone that likes Thai food. The staff were friendly and the venue is nicely decorated.

Amazing food and service, staff are attentive. Red Thai Curry was delicious!

Delicious food and the waiters and waitresses are very polite and kind. The restaurant has a very nice atmosphere too :)

Strange music that would probably belong in a gentleman's club. Waited 35 minutes until we could ask for drinks after another 15 minutes still no drinks and not asked for food order. The menu looked amazing but we couldn't wait another hour to eat sorry...

Delicious food, great service, nice atmosphere. Had waited a while to eat here in person because it is often busy but will definitely be back.

Great flavours, lovely service, nice atmosphere. Can't go wrong. Panang and Massamum highly recommended!

This Restaurant is not as nice as it used to be. One of the waitresses serving us was a little surly and the service wasn’t as good as it used to be. They also added 12.5% service charge to the bill which you would expect...

We just moved to Beckenham recently and had Imm Thai delivered for the first time last night and it will now be our go to Thai! Everything was so delicious and fresh! Looking forward to dining in sometime and trying more dishes, thank you for a lovely meal!!

First visit to Imm Thai Fusion at Beckenham and my family were so impressed. Very wide and varied choice. Staff so welcoming and extremely helpful. Food delicious - really enjoyed our visit and will definitely be back for more!

We have ordered take away many times and the food has been lovely. On this occasion we decided to sit in, the food was good as always but the service was nothing short of shocking!!! Inattentive staff and we were left for ages before having...

This Thai is awful as a take away the beef extremely chewy and they have trouble getting your order correct the customer service is terrible however when I visit last year and eat in it was nice so clearly it’s gone down hill

I come to this superb place many times because I love the good air that is part of this place. The personel is very welcoming and professional. The service is remarkablywonderfully quick. Not to mention, the food they cook is great. I have been there more than once and I was never disappointed. The price is honest. I recommend this place to to all.

We ordered quite a bit of food from Imm Thai last night and I have to say it exceeded expectations- it was delicious. All of the dishes were really tasty; with a good flavour and right amount of spice. The meat was tender. The food...

We had a lovely meal on the last night before Tier 4. Staff were kind, and the food was delightful. We have had a takeaway from here too in the past and food was brill. Had a lovely chilled evening here. Only comment was our plates were left on the tables a little longer than we would have liked - and took a bit long to pay. But that won't put us off - we will be back as soon as you open again!!

Welcomed by lovely staff when we arrived, extremely attentive and polite. We had the gyanza and scallops for starters which were unbelievable. The Thai green curry is to die for! And the sizzling spicy ribeye was just amazing! Would highly recommend!

Excellent customer service, Covid19 precautions are in place. The food is fresh and delicious. Bathrooms are very clean also. The scallops were perfectly cooked and the spicy dressing that accompanied them was sublime. The flavours are complex and authentic. The only reason I knocked off a star is because the restaurant was very cold. I had a keep my jacket and scarf on and the food also got cold quickly.

Fantastic as always!!! Highly recommended for all.

Very good reasonably priced food & drink.Excellent flavours.

I celebrated my PhD today in this fine place. Well it was a delightful evening and the restaurant was unquestionably the reason for this outstanding event. The team cooperated in a pleasant style, the cuisine was great and my buddies were so delighted. We shall no dout visit again for more celebrations. Thank you very much.

Happy with food and service (staff were friendly), great choice to book a reservation here for a last meal out before lockdown- definitely coming back with more people! Took a takeaway menu on my way out.

Went for collection. Food was cold (but still tasted good) and had to wait a while past the collection time. Hoped for better

I had dinner here with my family last night and it had everything! We booked our table for 6pm and we were still there at 10pm. The staff were friendly, food was good, generous portions, cocktails were great I couldn’t drink 2, it Was a relaxed dining experience and I can’t wait to go again!

Excellent food, excellent service! Very Covid compliant, felt very safe. Highly recommend it!

Food was delicious and well priced but sadly the experience was dreadful. Only one person serving front of house which wasn’t enough for the covers they had plus she had to look after the many takeaway deliveries, the food took far too long to arrive,...

Ordered food for collection on Saturday and told to collect in one hour. Meals not ready for another 45 minutes, i.e. 1hr 45m total. It was busy with eat-in customers and Imm's was clearly over-trading at the expense of customers. It's good to see them...

Thought we’d try this restaurant for my birthday . I wish we hadn’t . It was busy and only 3 staff ! They seemed more concerned getting all the takeaway orders out ! Sitting on the side tables you have everyone walking in and out with takeaway bags and motorcycle helmets . It’s not a great atmosphere . It should be a separate area so as not to distract the diners . The food although nearly cold was nice . But having been to the old ‘mae ping ‘ there before , it just didn’t compare . We won’t be going back .

I am never one to complain but on this occasion I feel I have no option. We were left so disappointed with the service and the food, our evening with friends was ruined for having to wait two and a half hours for it to arrive. We placed our order at 7.38pm for it to be delivered at 10pm and the food was in no way worth the wait or the money (nearly £100) and with no apology from the restaurant. After waiting to find out where it was the man on the phone could tell us nothing about our order. The deliveroo driver had been kept waiting at the restaurant for 45 mins. We expected a wait for it being a Saturday evening but this length of time is completely unacceptable, if you can't fulfill an order in a timely manner and with food of a high quality to match the price you shouldnt take the order at all.

Food was absolutely delicious, everything seemed super fresh plus hot when it arrived. Mixed starter for two was done to perfection plus my main of coconut rice and prawn panang curry was divine. (The panang curry was so tasty I nearly ordered another to takeaway!) Waitresses were attentive but not in a pushy way and they knew the menu inside out, so all in all an excellent experience and I’ll definitely be going back!

Excellent food and service. 36 minutes from order to delivery. Such tasty and good quality food it's a must!!

Every single item of food was absolutely delicious! Staff were very friendly and all round had a lovely experience.

Every single item of food was absolutely delicious! Staff were very friendly and all round had a lovely experience.

Have just had a great takaway, Imm mixed starters, Thai Green Curry Chicken, Jungle Curry Prawn and Pak Choi. Delicious and very nicely spiced. Will be ordering again soon as fav Thai restaurant in the Bromley area.

This was my first time trying this restaurant and I was so impressed. I ordered the sweetcorn cakes, scallops, and the prawn panang curry with steamed rice and everything I ate, even down to the sauces that came with each dish, was delicious. I genuinely don’t understand how this place can have any bad reviews, it can’t be for the food because I ate with four other people and we all loved it! Perhaps it was beginners luck but I definitely recommend. Thank you to the staff who served us, we had a great time!

I tried this spot in the past with my friend and I am hooked since then. I enjoy the great atmosphere and delightful dishes and drinks. 5 stars from me.

Friendly service and tasty food

I very rarely give reviews but this was truly the worst service I’ve ever received at a restaurant and the worst tasting Thai food I’ve ever been served. This place should be closed down. Never ever again.