Ice Scoop Gelato in Harrogate

Best ice cream in Yorkshire. And even better service

Very good price-performance ratio, service a bit slow

Waffle was nice but far too much banana (cheap ingredient) and very little of anything else… tiny amount of ice cream…

Great place, really generous portions

Price changed from ordering on the phone to the actual price I paid when going to collect my food. My order was cancelled as someone ordered something completely different to me and cancelled their order so they cancelled mine as well. Food was then rushed which showed in the quality and presentation. Use to love this place but clearly standards have dropped. More annoyed at the fact that I asked them 3 times to repeat my order on the phone and still got it wrong and then even cancelled it without any reason. Sadly will be avoiding it from now on.

Delicious, sweet, atmosphere and welcoming , prices are reasonable

Amazing Gelato & milkshakes! No where better in North Yorkshire!

Absolutely fabulous, the staff is amazing and OMG the grill in the back is a hidden GEM, DONT EVEN GET ME STARTED ON THE CAKE'S keep up yhe good work Gordon Ramsay

Provided the kids with games to keep them occupied which was a nice touch. The milkshake was really nice and a good size!

my courier was absolutely fab and friendly, 10/10 for her she was brilliant.

Do not order from here or order the cookie dough when getting it delivered. The food was not as described in the photo. The cookie dough was about a cm thin and the five strawberries that were on there were flat and not fresh! whereas the photo looked as if there was loads of fresh strawberries wirh a good amount of cookie dough.

Staff very pleasent and welcoming reasonable price for nice sweet treats. Clean place and my kids enjoyed it.

We were visiting Harrogate for the weekend and thought we would pop in here for cheeky treat after an amazing roast dinner. I have previously worked in an ice cream parlour and was taught to give the best customer service, we did not experience this at all, the servers were rude and seemed bored and uninterested. I ordered the Brownie Royale and I started eating it, one of the ice creams was meant to be chocolate but was banana, i absolutely hate banana especially in ice cream! I asked my friend to try just to double check and she verified that it was banana. I called the unenthusiastic server over and he just stared at me and the ice cream. He kept telling me it wasn’t banana then he said oh yes it should be chocolate no real apology. He took my plate away and bought it back 5 mins later, all the other ice cream had partly melted, he had taken off the banana ice cream and replaced it with a chocolate scoop. Great. My whole dessert still tasted of banana flavour and I felt quite sick eating it.

i am not happy with you your company is declining my money it's not right you put all that money that has been declined or I will report you ok

Great service, very nice ladies! Plenty of nice ice cream recommendations that they allowed us to taste before we buy

Amazing time and great experience will return very soon 😊

Very tasty ice cream! Would recommend

Great service from the delivery driver!

Both orders should have been warm, but weren’t. The crepe was so tough I couldn’t cut through it. Ordered vanilla ice cream on both orders chocolate gelato delivered

The staff, who prefer to gesture rather than speak, seem to have no regard for hygiene. One girl emptied the bin before continuing to carry out orders without washing her hands. Sickening. We left immediately at this point. Not sure how this is open? Throughout our time there the staff were generally rude especially after we asked where one of our forgotten orders was and they begun to stare and whisper amongst each other.

The place was empty. It took ages to understand what the girl was saying. The pistachio ice cream was tasteless and appeared to be the scrapings from the tin. (Which was not in sight, as no ice creams on display) Not good.

Terrible crepe, don't waste your money. Hard, chewy, like cardboard covered in Nutella.

Most items wrong. Waffle cold and stale.

Won’t be ordering from here again. My order came and my milkshake was every where I rang them up their told me their were gonna resend my order that was 1 hour and 30 minutes ago

The food was good, but our experience was ruined by quite rude service. My friend is coeliac (which the staff knew as she had informed them before ordering) and ordered ice cream and wafers were accidentally put on her serving. The server told the worker to take out the wafers and give the same scoops back to her, when she specifically asked for new scoops to prevent her from becoming ill. I did not expect for her health to be put at risk because of an eaterie that didn't want to cater for her gluten intolerance, in order to not lose money. The laziness of the staff could have severely jeopardized her health and if it wasn't for my friends and I hearing the staff whisper in front of us, she could've become really ill. I hope this review helps the future service of this business

Had the lemon crepe. It was doughy and undercooked and tasted like rubber. Didn't taste like fresh lemon juice added. So disappointed. Made me feel ill. Ice cream on the side was nice. How can you make a crepe so wrong!! Will not be going back. The kids enjoyed the sundaes though.

Arrived on time, warm, and delicious!

One strawberry on my strawberry Nutella cookie dough? 🤣

Had the nutella cookie crepe with my friends today, was lovely and soft, staff was great, will be my regular now for go to desserts.

Worst icecream i've ever tired. The ice-cream was like milk!.. I commented and another assistant got another container out when I asked for a refund...........

Awful crepes. dry and cold. Crepes not cooked fresh

Excellent food friendly staff. Food was actually really nice after reading some of the reviews was bit sceptical but I was really surprised about the quality of food now they got some street food thought might worth a shot I was really surprised by the smashed burger meat was so tender n juicy. I think place is highly underrated.

Delicious Gelato! Generous scoops too. Very fun friendly atmosphere too.

Service was shocking the two woman was to busy on the FaceTime to sever use and make our food

Waffle had pretty much no sauce on at all and it was chewy, cold and Impossible to cut! Put it in the bin!

Food came much later than expected

Food was like it was microwaved - ice cream wasn’t that nice and the milkshake was the worst lukewarm not only that it cost £35 for a burger milkshake and two lots of fries wasn’t worth it really poor service Wont be returning.

Slightly late, over five mins late but less than ten. I think he got lost. I would suggest just ringing the customer next time if the number is given. (Mine was.) Not a problem though, food was lovely.

The Best ice cream parlour I’ve been in for a long time went two nights on the trot gorgeous

Warm but No syrup on waffle just bananas. Was disappointing

Once again top quality deserts….. well worth waiting a whole working week just for this 👍

50 minutes to get a couple of sundaes and a milk shake, to much time wasted on delivery orders. We USED to come here often and this kind of service never happened. Absolutely ridiculous, it spoilt the whole experience for my daughters birthday.

Nice atmosphere friendly staff. Order chocolate chip cookie dough really nice. Would definitely come back again. Thanks.

For the second time, part of my order was missing. Last time I complained and had no response from JustEat not Ice Scoop despite various forms of communication tried. Disappointed ending for overpriced ice-cream

The food was stone cold. Drinks were wrong and a waffle missing ..

Tasty food, great service - thank you 🙏

Every flavour tasted the same and bland. Not enough of the individual flavours in the base ice cream. Must be cutting back on the ingredients.

Ice Scoop Gelato in Harrogate is dessert lover's paradise! Every visit is a delightful experience. The variety of flavours is mind-boggling and each one I've tried has been a taste sensation. The staff are always friendly and helpful, making the experience even more enjoyable. If you're in Harrogate, don't miss out on this gelato gem!

Don't appreciate food left on floor outside. Health & safety would have a field day if i told them

Really fast delivery. Food still really warm. Food was great too 👍 would defo order again.

it was cold and took ages to get here. not happy wont be using just eat again

Part of my order was missing and when I called the shop, they told me that they couldn't do anything about it over 40mins before closing?!

Would have given it 0 stars if it was an option. After being a regular customer for the better part of the last year. I have definitely seen this business crumble, perhaps due to a change of management after not seeing the usual regular happy faces I used to. Staff clearly aren’t happy there and if you listen close enough when sat in, you will hear the new senior staff speak to their staff with such disrespect. Food has gone downhill, used to be the best by far in harrogate, now I wouldn’t feed it to my worst enemy. If you want soggy waffles and undercooked cookie dough, then this is the best place for you! Not to mention the serious lack of hygiene and food safety. As for the staff, most are very polite and give good service, credits to them for working in such an underperforming and most likely underpaying environment! Shame really to see what was such a successful place fall to the ground, don’t see it being there much longer!

The cookie dough's was very tasty thanks

Amazing food and dessert! Great service from the staff. :)

The best food place in this area! I recommend the Kinder Bueno icecream and any of their wonderful waffles👌👌 Staff are absoloutely amazing and provided great customer service, will definitely be visiting again xx

Absolutely gutted… I had been ordering from Harrogate Ice Scoop Gelato for the past 3 years, my last order being back in March 2023 (I moved to wetherby). Tonight I nipped in for my usual guilty indulgence to take away. Just by the taste, look, quality of the food and the customer service I received this evening, it has obviously changed owner. Ice cream is bland with no colour (how is banana cream pie ice cream a faint pink?) (previously wasn’t), the strawberry cheesecake was plastic, no flavour and no where near as creamy as it used to be. My partner had the ‘brownie cookie dough’ as always, except tonight it looks like chocolate chip with brownies chucked on top with a bit of chocolate sauce (this was definitely not like this last time). Was the best desert place in Harrogate, it is now the worst. Will go to spoilt in future. If you buy/import cheap and tacky food your customers will know about it, especially the loyal ones. I’ll start my loyalty with Spoilt in future. A massive shame :(

the health conditions of this place are unruly. every surface was sticky, the floors were appalling and staff looked completely overworked and underpaid. friends of mine have worked here, expressing complaints of filthy dishwasher (the water used to the clean the dishes was brown, the machine moldy). out of date allergen checklists are used, this place is overall a train wreck. do. not. go.

Quality of food has gone down dramatically, ordered two sundaes and they were just ice cream no toppings below average place.

Just keeps getting worse, it seems no matter what you order you don't get it. The ice cream was totally runny by the time it arrived and there was no sign of the honeycomb ice-cream I requested. I spoke to the manager who apologised and said "we have some new staff" usual get out clause for shoddy service! Training needs to become a priority.

Only giving one star as I can’t leave zero. Shocking lack of service, Waited at the till for 10 mins without so much of an acknowledgment we were there, far too busy looking after the just eat orders, not even bothered when we turned and left without ordering. I appreciate all orders have to be fulfilled, but at least have some level of customer service and manners and let the customer know you are aware they exist. Basic minimum level of service is to greet customers as they enter and if there’s a delay, tell them you will be with them shortly. Worse still is the empty Costco chocolate fudge cake box left on the counter. Not even home made. Won’t be back and won’t be recommending to others either.

Very average ice-cream and the worst crepes I've ever had. There are better places in Harrogate

Nice atmosphere with good decor and large selection of options. We had the chocolate chip cookie dough. A nice looking dessert. However the dough was under cooked (I know it cookie dough but it felt like needed longer), and too much sauce. We scraped it off and was much better with less on. Wouldn't mind trying some of the other desserts including the biscoff toast that looked tantalising.

Literally came cold, so dead. Spoilt is so much better…

Amazing staff and customer service, the food was excellent and I thoroughly enjoyed what I ordered (which was a strawberry and nutella crepê and oreo milkshake). Will definitely be returning 🤗🤗

1 hour and 50 minutes late and cookie dough was cold

Ever since new management portions are shocking not worth the money won’t be buying here any more

Delivery driver was really nice so can't fault him but that was about all that was good about this. Ordered a maple temptation crepe but asked to substitute the strawberries with something else due to allergies, the crepe proceeded to arrive plain, with only icing sugar coated on top. It was dry and rubbery. Cookie dough was pathetically small for 7 pounds, with very little topping. Used to order from here quite frequently but after tonight I won't be ordering again.

In harrogate if you want to sit down and enjoy some great ice cream treats there really isn’t anywhere else to go … recently taken Ivey by new staff who are welcoming and great to talk with.

Considering it was my first time ordering from this shop the fudge cake and custard was really nice. I would definitely recommend it and order again

Waited what was a stupid amount of time for 2 ice cream cones. Saw others come in and get served first and there seemed to be a distinct lack of interest from staff. Threw together the double scoop with no interest. Price was ok, only thing I can say I can say in the positive.

first time we were given the wrong order and then when we finally got our food we were missing an ice cream and the food was cold and the ice cream was half melted, very disappointing. the delivery driver was great tried his best to make sure we got the right food and was very friendly but the food and how long it took to fix the mistake was unacceptable. food felt like it had been left out the hole hour.

Really nice ice creams and the waffles are to die for…… will be visiting again and again…..lol!

After a year (because I don't live in the area) I returned with pleasure. The same kind staff, clean place and a delicious gelato.

I’ve seen better customer service at a Karen’s Diner

Staff verg good and service quick. Tea was nice. A single espresso some how only filled half of an espresso cup. Prices very reasonable. Interior needs a lot of work which I suppose may be money business doesn't have at the moment. However the whole place is extremely warm centrally heated which is weird for ice cream place. Smells of sour milk. Needs a lot of cleaning.

Poor service! Young girl threw our ice cream tub to colleague and dropped it on the floor! Had our dessert to go, no cutlery given, no smile, no manners! Waffle was like rubber and tasteless! Would not return!!!! Avoid!!!!

Rubbish dessert. And even worse service. The worker with very dark brown hair, tall, big nose and wearing rings, god would it hurt to smile and serve people 😃 (a little like this) either he hates brown people and didn’t want to serve us or he hates his life. I mean I would if I was working at a dessert shop at such an age! Regardless of the shocking service. The dessert, specifically asked for no chocolate sauce and to add banana..did this happen? Oh no that was too much to follow correctly on the order! Why bother with the receipt? And then asked for cutlery as it’s a take out order, specifically a fork to eat a crepe, in standard this waiter who hates his life/brown people ‘no if you can’t see it then it’s not there then I don’t have them. On a positive note, thanks for your service, I truly wish you get some happiness and start serving with a smile and maybe a little passion. After all you are a dessert maker 💘

Service was good and the dessert was delicious

Love this place! Good price, great staff and amazing ice cream and waffles. Child and dog friendly too!

Waited over 2 hours for a milkshake, poor service

Great but does not indicate to passers by that it just does coffee as well as ices.

Great ice cream; had the red velvet and banana cream

Lovely interior. Staff were lovely and friendly. Food was gorgeous and very decently priced. Definitely recommend.

Always a pleasure to pop in for some excellent ice cream!

Very friendly staff, waffles to die for. A definite place to visit

Lovely Gelato, sweet selection flavours from Banana Pie (my favourite) to Lemon (my wife's) and Kinder Bueno (my kids). Great staff too as my kids must of changed their minds half a dozen times on toppings and cones lol

This is my updated review of Ice Scoop Gelato, it has declined tremendously in the last 3 years. I was very disappointed. The service is slow and you get a mediocre product at the end of it all. The hype for this place is gone, there are better places to go to for dessert now. Review from 3 Years Ago: Sugar Heaven! So many choices of dessert. Waffles, ice cream, gelato, crepes etc. The best place I’ve been to for dessert. The service is really good and there are board games that are provided for your entertainment. It’s a good place to go to after a long day or hang out with mates. The pricing isn’t too expensive but it’s worth it. They don’t have WiFi making it the perfect way to unplug.

Very nice place, good prices compared to other places where you can get ice creams. Fast service, nice staff. Only one thing,.... could be a little cleaner especially the baby chairs.

Very nice just got a take out but was on par with my favourites.

What's to say...ice cream, grandson...a winner!

I’m sorry to say it but the pistachio ice cream was nice until 3 months ago since that the value of it is 0. Very disappointed about. I am spending money and getting awful stuff. Not going to use this place anymore.

This place was okay. My friend had some sort of cookie dough sundae which looked amazing, it was a lot smaller than expected though. We also chose thus place specifically for the dairy free waffles, which we were told, after being sat for 15 minutes looking at the menu, that they didn't have anything dairy free. It would have been nice to know that when we first arrived as I ended up going without. Seems like a nice place otherwise though.

Very friendly environment, definitely a good place for a date or just a sweet desert

A fantastic choice of ice cream and shakes, on the hottest day of the year at 9pm they were still loaded with ice cream! Busy with Deliveroo bookings which slowed down the in store service, but we also tried their Deliveroo service when we got home and this was good too!

Come to Harrogate every July for the weekend and have to visit for a sweet treat each evening. We love everything about the place.

Rum and raisin, breakfast dinner and tea

Good location, well decorated desserts, and great choices of ice-creams. Neutral staff. Interiors, toilets need improvement.

The brownie royale and brownie explosion are sooooo goood!!!

Amazing desserts and staff were lovely and friendly. Reasonably priced too. Definitely recommend!