ibis Leicester City in Leicester

We were booked into the Ibis for a work trip and unfortunately decided to find alternative accommodation shortly after checking in. As other reviewers have flagged, the hotel is being used by authorities to accommodate people with nowhere else to go, including people with complex needs. This is a necessary service but travellers must be aware of this before booking. On arrival, two uniformed police officers were attending an incident on our floor and we did not feel comfortable staying or leaving our belongings at the hotel. The rooms are small and dirty, and the ‘bathroom’ is a circular cubicle similar to a train toilet. It is not a good hotel for business travellers. No issue with the staff, who understood our concerns and said there would be no problem cancelling and refunding our stay.

A great budget option, staff were friendly, room was clean and comfortable no issues. Will definitely stay here again.

I'd give this a 4 star review because it was your bog standard room but the room came with a complimentary breakfast which added to the experience.

The room was very comfortable and the location suited us well. We had some problems with overpayment due to the hotel not being able to access their booking.com account which was stressful for us as we already had stresses going on, but the morning team, headed by Marina, sorted this out for us.

Not bad close to station and idea for football away days

Clean and spotless…Good location…few minutes away from the train station and also bus stops… Clean room (105) and spotless bathroom… Nothing to fault..

Turned away on a friday night at 12.15 am after my car had broken down and i was stranded 115 miles from Home. The guy was rude and unsympathtic and i was alone and left to walk away with no where to go..discraceful

Carpet in the room was a bit worse for wear but room was clean and bed was comfy. Clean bar area and staff very nice and helpful. Would definitely stay again!

I've seen some very negative reviews about this hotel, but I completely disagree with them. While the Guinness may not be the best I've ever had, the staff more than make up for it. Amit Chondehoke and the rest of the team provided exceptional service, making this budget hotel a standout choice.

Very good place for the price. Friendly staff. Spacious shower and managed to get a parking space on site which was a bonus.

This hotel is not in a good location. The car park is extremely awkward to get in and out of, and only has a few spaces available. Due to the location I did not feel particularly comfortable leaving my car there overnight, but due to the cost of parking nearby, had to take the risk. To get into the hotel, you essentially enter a dingy basement, and have the choice of stairs or the lift. The rooms are extremely dated and cramped, and not clean. The carpet in our room was stained, and a previous guest had left a contact lens on the floor and this was not removed. In addition, the bathroom sink was dirty, and the shower didn't fit into the wall-mounted holder. The room was on a busy corridor - we later learned from reviews that the hotel is being used as accommodation for the unhoused. This may have contributed to the noise in the corridor throughout the night. Due to the small room size, the peephole in the door can be used to see the entire room including the bed. I covered this before we went to sleep as I did not feel this provided adequate safety or privacy. The bed was hard, the pillows flat (only one spare in the room) and the room was extremely loud and warm. Opening the window lead to a small increase in noise (the window seals were degraded), but the air conditioning didn't work, so this was unfortunately necessary. On one side of the building is a busy train station - whenever a train moves, the noise is so loud it makes the room vibrate. On the other side of the building is a busy road which is noisy all the time. I won't be booking in an ibis hotel again based on this experience. We recently visited a Premier Inn in another city which was half the price of the ibis room, but near-perfect in comparison.

Clean, comfortable and quiet. Good breakfast. Friendly staff.

There's a black security guard who thinks he owns the hotel and speaks to you like you're garbage sis

Enjoyable stayas I am a regular visitor at the ibis I have never had any big problems. Very patient friendly reception and housekeeping staff I enjoyed speaking with Amit at reception he is a new staff member. Very polite and professional always welcomes with a smile :)

Overall, the hotel itself is nice. Rooms were spacious, clean and simple but all you need really. Downfall was that we weren't made aware that this hotel was unfortunately being used for the homeless and others in need. No review prior to booking had any comments made about this situation so I believe it's only come into action this year. Being woken up at early hours of the morning to shouting along the corridor, not what you expect and should have been managed accordingly not that we heard as it went on for around an hour. I understand you get what you pay for and for 1 night away it wasn't a bad price but the overall first impression of the hotel wasn't the greatest. Not that I'm 100% against helping the homeless and those in need but I would've reconsidered where I was booking as it's not something you expect when booking a room in a hotel for paying customers.

Rooms are quite small but not too bad. Got to site and they couldn't find my booking. Took a good 20 minutes and 3 people to find it which was a bit of a pain. I've been trying to contact them for over 4 weeks now to get a VAT invoice and no one answers the phone or the e-mails. Terrible service all round from them.